HP ENVY Rove 20-k200ez Mobile инструкция обслуживания

User Guide[...]

© Copyright 2013 Hew lett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademar k of its prop[...]

Safety warning notice WARNING! To reduce the p ossibility of heat-related inju ries o r of overheati ng the compute r, do not place the compu ter directly on your lap or o bstruct the computer a ir vents. Use the computer only on a hard, flat surface. Do n ot allow another hard surface, such as an adjoinin g optional printer, or a soft surface, suc[...]

iv Safety warning no tice[...]

Table of contents 1 Start ing righ t ..... ............ ......... ......... ............ ......... ......... ............ ......... .......... ........... .. .......... ......... ......... .......... 1 Best practices ................ .......... ............. ........... .......... ............ .......... .......... ............. ....... ...........[...]

Using Bea ts Audio ... ........... ............ ........... ......... .............. ......... .............. ......... ........... ...... 15 Acces sing Beat s Audi o ..................... ...................... ..................... ..................... 15 Using video .................... ........... ............ ............. ............... ...[...]

Using Di sk Cleanup ... ......... .............. .......... .......... ............. .......... ........... ............ ............ ... 31 Using Disk Defragmenter ............. ............ ............. ............ ............ ............. ............ ............ 31 Updati ng prog rams and d rivers ............... .................. .......[...]

Canno t connect to a WLAN . ........... ............... ........... ............... ........... ............ .............. ..... 46 Canno t connec t to a pr eferre d networ k ................ ................................ .......................... ... 46 Curren t netwo rk secu rity c odes are una vailable . .......... ........ ........... ....[...]

1 Starting right This computer is a powerful tool design ed to en hance yo ur work and entertainment. To get the most out of your computer, read this cha pter to learn ab out best practices afte r setup, fun things to do with your computer, and where to get more HP resources. Best practices After you set up and register the computer, we recommend t[...]

More HP resources You have already u sed Setup I nstructions to turn on the computer and locate this guide. To locate product details , how-to informat ion, and more, use th is table. Resource Contents Setup Instructions ● Overview of computer setup and features. Windows 8 Basics guide ● Overview of using Windows 8. Help and Support From the St[...]

Resource Contents Limited Warranty * To access this guide, select the HP Suppo rt Assistant app on the Start screen, select My computer , and then select Warranty and services , or go to http://www.hp.com/ go/orderdocument s . ● Specific warranty information about this comp uter. *You can find the expressly provided HP Limited Warranty applic abl[...]

2 Getting to know your computer Finding your hardware an d software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c , and then select Control Panel . 2. Select System and Security , and then in the System area, click Device Manage r . A list reveals all the device s installed o[...]

Component Description (4) HP TrueVision HD Webcam Records video, captur es still photographs, and prov ides access to video conferences and online chat by mea ns of streaming video. To use the webcam, from the Start screen, type c , and then select CyberLink YouCam from the list of applications. (5) Ambient light sensor Automatically adjusts the di[...]

Component Description (2) USB 3.0 charging (powered) port Connects an opti onal USB device. USB charging ports allow yo u to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and req uire you to use a powered port. NOTE: USB charging ports can also ch [...]

Left side Component Description (1) Rotate button Rotates the orient ation of the display 90 degrees. (2) USB 3.0 ports (2) Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power per formance for USB 3.0 devices. (3) Hard drive light Blinking: The hard drive is being used. (4) Power connector Connects an AC adapter. (5[...]

Back Component Description (1) Stand release button Releases the display stand. (2) Display stand Allows the display to be positioned at different angles. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is nor mal for the internal fan to cyc[...]

Bottom Component Description (1) Memory card reader Reads data from and writes dat a to memory ca rds such as Secure Digital (SD). Labels Identifying the labels The labels on the compu ter provide informat ion you may need when you trou bleshoot problems. T he labels are located un derneath the display stand and ar e visible when the di splay stand[...]

3 Connecting to a network You can explore the glo be and access informat ion from millions of web sites using your comput er and a wired or wireless network connec tion. This chapter will help yo u get connected to that world. Connecting to a wireless network Wireless technology transfers information across r adio waves instead of wires. Yo ur comp[...]

Setting up a WLAN To set up a WLAN an d connect to the In ternet, you need the following eq uipment: ● A broadband modem (either DSL or cable) (1) and high-sp eed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) NOTE: Some modems have a built-in wirele ss router. Check with you r ISP to[...]

Wireless encryption uses security settings to en crypt and decrypt information that is tran smitted over the network. For more i nfo rmation, go to Help and Suppor t. Fro m the S tart scr een, ty pe h , and then select Help and Supp ort . Connecting to a WLAN To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device in your computer[...]

Connecting to a wired network WARNING! To reduce the risk of electric shock, fi re , or damage to th e equipment, do not plug a modem cable or telephon e cable into an R J-45 (network) jack. Connecting to a local area network (LAN) Use a LAN connecti on if you wan t to connect the comp uter directly to a rout er in you r home (instead of working wi[...]

4 Enjoying entertainment features Use your HP comput er as an enterta inment hub to socialize via the webcam, e njoy and mana ge your music, and download and watch movies. Or, to make your comput er an even more powerfu l entertainment center, connect externa l devices like speakers, headphones, or a gaming console. Volume control The integrated v [...]

Connecting headphones You can connect wired he adphones to the hea dphone jack on your co mputer. To connect wireless headpho nes to your computer, follow the device manufactur er's instructions. WARNING! To reduce the risk of personal injury, adjust the volu me before putting on he adphones, earbuds, or a headset. For additio nal safety infor[...]

5 Navigating using the keyboard and pointing devices Your computer includes an externa l wireless ke yboard and an external wireless mouse fo r easy navigation. After you re move the batte ry tabs from the accessories, they will automatically pair with the computer. NOTE: The wireless receiver is preinstalled in the dedicated USB port on the bottom[...]

Tapping To make an on-scre en selection, use th e tap function. ● Use one finger to tap an object on the screen to make a selection. Doub le-tap an item to open it. Scrolling Scrolling is useful fo r moving the pointer u p, down, left, or right on a page or image. ● Place two fingers on the screen and th en drag them in an up, down, left, or ri[...]

Pinching/stretching Pinching and stre tching allows you to zoom out or in on images or text. ● Zoom in by placing two fing ers together on th e display and then move you r fingers apa rt. ● Zoom out by placing two fingers ap art on the displ ay and then move your fingers together. Rotating (select models only) Rotating allows you to turn i tems[...]

Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change setting s. ● Gently swipe your finger in ward from the right edge o f the display onto the screen to re veal the charms. Left-edge swipe The left-edge swipe reveals your ope n apps so that you can switch to them quickly. ?[...]

Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of app s available on your computer. 1. From the Windows Start screen , gently swip e your finger from the top edge or the bottom edge of the display onto the scre en. 2. Tap All apps to view available apps. 20 Chapter 5 Naviga ting using the keyb[...]

Using the keyboard With the keyboard, you can type to select items and perfo rm the same func tions as you do by using touch gestures. The keyb oard also allows you to use action keys to perform specifi c functions. TIP: The Windows logo key on the keyboard allows you to qu ickly return to the computer Start screen from an open app or the Windows d[...]

Using the action keys An action key performs an assigned function. The icon on each of the f1 through f1 2 keys, and the volume (5) , and Sleep (7) keys illustrates the assign ed function for that key. ▲ To use an action key function, press and hold the key. Icon Key Description f1 Allows you to view two apps simultan eously . The apps are displa[...]

Icon Key Description Increases speaker volume incre menta lly as long as you hold down the key. Initiates Sleep, which saves your information in the system. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before in[...]

Component Description num lock key Controls the function of the integrated numeric keypad. Pre ss the key to alternate between the standard numeric function found on an external keypad ( this function is turned on at the factory) and the navigational functi on (indicated by the di rectional a rrows on the keys). NOTE: The keypad function that is ac[...]

6 Managing power Initiating Sleep and Hibernation Windows has two power-saving st ates, Sleep and Hiberna tion. ● Sleep–The Sleep state is automatically initiated afte r a period of in activity. Your work is saved to memory, allowing you to resume working very quickly. You can a lso initiate Sleep manu ally. For more information, see Manually i[...]

NOTE: If you have set a passw ord to be req uired on wake up, you must ente r your Window s password before your wo rk will return to the scree n. Manually initiating an d exiting Hibernation You can enable u ser-initiated Hibernation a nd change othe r power settings and timeouts u sing Power Options in Control Pa nel. 1. From the Start screen, ty[...]

Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Con nect Technology periodically causes the computer to exit Sleep. If a netwo rk connection is availa ble, Smar t Connect updates ope n apps such as your email inboxes, socia l network sites, and news pag[...]

7 Managing and sharing information Drives are digita l storage devices or solid-state drives that help yo u st ore, manage, sh are, and access information. Your computer has an intern al hard drive that sto res your personal files an d your computer's software and operatin g syst em. For added capacity or fu nctionality, connect an external dr[...]

Connecting a USB device CAUTION: To reduce the risk o f damage to a USB conn ector, use minimal force to connect the device. ▲ Connect the USB cab le for the device to the USB po rt. A sound indicates that th e device has been d etected. NOTE: The first time you connect a USB de vice, a message displays on the Windows desktop and an icon in the n[...]

Inserting and removing a memory card To insert a memory card: CAUTION: To reduce the risk of damage to the memory card connectors, use minimal fo rce to insert a memory card. 1. Hold the card label-side up, with the connecto rs facing the computer. 2. Insert the card into the memo ry card reader, an d then press in on the ca rd until it is firmly s[...]

8 Maintaining peak performance Keep your computer a t peak oper ating perfor mance using the practices and tools described in this chapter. Start with routine mainten ance, keep t he equipment clean, and regularly update software . Also pay attentio n to important security issues, in cluding passwords, virus protection, a nd anti-theft measures. Fi[...]

Cleaning your computer Cleaning products Use the following products to safely clean your compute r: ● Dimethyl benzyl ammoni um chloride 0.3 pe rcent maximum concentratio n (For example: Disposable wipes come in a variety of brand name s.) ● Alcohol-free glass cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or[...]

CAUTION: When cleaning the keyboard , do not let liquids d rip between the ke ys. This can permanently damage intern al components. ● To clean and d isinfect the keyboard, use a soft mi crofiber cloth o r chamois moistened with one of the cleaning solu tions listed previou sly or use an acceptable d isposable wipe. ● To prevent keys from sticki[...]

Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup U tility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). NOTE: The administr ator password can be used in place of the power-on password. NOTE: Your administrat or password is [...]

To be sure that all a vailable updates are in st alled on the computer, obs erve these guidelin es: ● Run Windows Up date as soon as po ssible afte r you set up your computer. From the Start screen, type u , select Settings , and then select Windows Upda te . ● Enable automatic Windows Update thereafter. Updating software HP recommends that you[...]

9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the sta rtup[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the compu ter or an unsuccessful installati on, download and install a BIOS update only when the computer is connected to reli able external p ower using the AC adapter. Do not d ownload or install a BIOS up date while the computer is running on ba ttery power, docked in an optional[...]

To start HP PC Hardwa re Di agnostic s UEFI: 1. Turn on or restart the computer, quickly press esc , and then press f2 . The BIOS searches thre e places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download th e HP PC Hardware Diagno stics (UEFI) to ol to a USB drive, see Downloading HP PC [...]

10 Backing up, restoring, and recovering Your computer includes tool s prov ided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools w ill help you return your comp uter to a proper working state or even back to the origina l fa ctory state, all with simple st eps. This chapter provides informat[...]

choose to reset the computer by reinstallin g Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must tu rn it on. For more information and step s for enabling Wi ndo ws File History, see Help and Su pport. From the Start scree n, type h , and the n select Help and Su pport . Creating HP Rec[...]

Restore and recovery There are several options for re covering your system. Choose the method that best matches your situation and leve l of expertise: ● If you need to restore your p e rsonal file s and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File H[...]

Using Windows Refresh fo r quick and easy recovery When your computer is not work ing properly and you need to regain system stability, the Windows Refresh option allo ws you to start fres h a nd keep what is importan t to you. IMPORTANT: Refresh removes any traditional applications that were not or igina lly installed on the system at the factory.[...]

3. Click Change PC setting s in the bottom-right corne r of the scre en, and then select General from the PC settings screen. 4. Scroll the right-side choi ces down to display Remove everything and reinstall Wind ows . 5. Under Remove everythi ng and reinstall Windows , select Get starte d , and follow the on- screen instructions. Recovering using [...]

To start HP Recovery Manager fr om the HP Recovery partition: 1. Press f11 while the compute r boots. – or – Press and hold f1 1 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the bo ot options menu. 4. Select Recov ery Manage r , and follow the on-scre en instructions. Using HP Recovery media to reco[...]

Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery , a nd then select HP Recovery Mana ger . 2. Select Remove Recovery Partitio n , and then follow the on-screen instructio ns. Restore and recovery 45[...]

11 Troubleshooting Wireless connection problems Some possible causes for wirele ss connection prob lems include the followin g: ● Wireless device is not turned on. ● Wireless device is not installed correctly or has been disabled. ● Wireless de vice encoun tered int erference f rom other d evices. ● Wireless device or rout er hardware has f[...]

If entering a secur ity code is not the pr oblem, you may have a corrupted WLA N connection. Man y times, Windows can auto matically repair a co rrupted WLAN co nnection. ● If there is a net work status icon in th e notification area, at the fa r right of the taskb ar, right-click the icon, and then click Tro ubleshoot pr oblems . Windows resets [...]

Network status icon is not displayed If the network status icon is not disp layed in the notification area af ter you configur e the WLAN, the software driver is either missing or corrupted. A Windows “Device not Foun d” error message may also be displayed. To resolve this problem, ge t the latest version of the WLAN device software and drivers[...]

Computer is not responding Use the Windows Task Manager to close any pr ograms that ar e not responding. 1. Press the ctrl + alt + delet e keys. 2. Click Task Manager . 3. Select any prog ram that is not respon ding, and then click End Task . If closing programs do es not work, restart the computer . 1. Press the ctrl + alt + delet e keys. 2. Click[...]

● Replace the batteries in the keyboard and mouse. ● Remove the wireless USB receiver on the botto m of the stand, and then rei nsert it. Re-pair the keyboard and mouse to the rece iver. NOTE: The illustrations below may lo ok slightly different from your keyboa rd and mouse. IMPORTANT: During these steps, plac e the keyboard and mou se on the [...]

4. Press and ho ld the Connect butto n (3) for 5 to 10 seconds, until the LED on the receiver lights up or stops flashing. Audio problems No sound is produced ● Be sure that yo u connected po wered speak ers and that t hey are turne d on. ● Adjust the volume, either on the speakers or through th e computer operating system. ● Turn off your co[...]

Software problems ● Shut down the comp uter, and then turn it on again . ● Update or reinstall the drivers. See Updating programs and drivers on pa ge 31 . ● Refresh or restore yo ur computer. See Backing up, restoring, and recovering on page 39 . 52 Chapter 11 Tro ubleshooting[...]

12 Specifications Input power The power information in this section may be helpfu l if you plan to travel internationally with th e computer. The computer op erates on DC power, whi ch can be supplied by an AC or a DC power source. Th e AC power source must be rated at 100–240 V, 50 –60 Hz. Although the comp uter can be powered from a standalon[...]

13 Electrostatic Discharge Electrostatic discharge is the rele ase of static electricity wh en tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob. A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components. To p [...]

Index A AC adapter light, identifying 7 action keys identifying 21 next track or section 22 play, pause, resume 22 previous 22 stop 22 using 22 ambient light sensor , identifyin g 5 audio-out (head phone) jacks 6 B backing up personal files 40 backups 39 Beats Audio 1 5 Beats Audio Control Panel 15 best practices 1 BIOS determining version 36 downl[...]

lights AC adapter 7 ambient light senso r 5 hard drive 7 M maintenance, Disk Defragmenter 31 memory card reade r, identifying 9 memory card, inserting 30 minimized image creating 43 minimized image recovery 43 N num lock key, identifying 24 O operating specifications 53 original system recovery 43 P passwords Setup Utility (BIOS) 34 Window s 3 3 pi[...]

volume control button, identifying 5 volume dial, identifying 14 volume keys, identifying 21 volume, adjusting 14 W webcam identifying 4 using 14 webcam light, id entifying 4 Windows backup 40 File History 40, 41 Refresh 41, 42 reinstall 41, 42 remove everything and reinsta ll option 42 reset 42 restoring files 41 system restore point 39, 41 Window[...]