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Enterprise WiFi System Controller Release V ersion: 3.2[...]

i T able of Contents UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . T able of C ontents Chapter 1: Syst em Setup ............................................ 1 System Requirements ............................................................ 1 Network T opology Requirements ................................................. 1 Hardware Over[...]

ii T able of Contents UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 10: User/Guest Details .................................... 43 Details .......................................................................... 43 Statistics ........................................................................ 43 History ..................[...]

1 Chapter 1: System Setup UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 1: S y stem Setup The UniF i ® Controller is a wireless netw ork management software solution from Ubiquiti Networks ™ . It allows you to manage multiple wireless networks using a web br owser . This User Guide is f or use with version 3.2 or abov e of th[...]

2 Chapter 1: System Setup UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Software Installation The UniF i Contr oller software is installed just once when you initially create a UniF i network. UniFi AP s can be added at any time through the c ontroller interface but you do not need to go through the software installation process every t[...]

3 Chapter 1: System Setup UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . F or most versions of Windows , the UniF i Contr oller software can also be launched from Start > All Programs . F or Windows 8, the UniF i Contr oller software can also be launched from the Start menu. C onfiguring the UniF i C ontroller Software 1. The UniF i C[...]

4 Chapter 1: System Setup UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . A login screen will appear for the UniF i Controller management interface. Enter the admin name and password that you cr eated and click Login . Proc eed to the next chapter for inf ormation on using the UniF i Controller software .[...]

5 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 2: U sing the UniF i C ontroller Sof tware The UniF i Contr oller software has a browser-based interface for easy configuration and management. T o access the interface, perform the following steps: 1. Launch the UniF i Controller app[...]

6 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Site The UniF i Contr oller can manage multiple UniF i networks, which are called sites. Each sit e has its own configurations , maps, statistics , guest portals, and site administrator accounts. The multiple sit es are logically separated , [...]

7 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Clicking an Alert D evic e Link The messages hav e clickable links [ blue text in gray brackets ] for AP (see “ Access P oint Details ” on page 32 ), User , and Guest (see “User/Guest Details” on page 43) . Details vary based on the s[...]

8 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Settings > Wireless Netw orks Configure the wireless netw orks for each site . Y ou can have up t o four wireless netw ork names or SSIDs per WLANgroup . WLAN Group The Default WLAN group is automatically created . T o create a new WLAN[...]

9 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . - WEP WEP ( Wired Equivalent Priv acy) is the oldest and least secure security algorithm. WP A ™ security methods should be used when possible. • WEP Ke y Enter a WEP encryption k ey in hexadecimal format. Y ou can enter a 64-bit or 128-b[...]

10 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Settings > Guest Con trol The Guest Control screen displa ys the following sections: • Guest Policies (see belo w) • “Hotspot” on page 11 (for Hotspot authentication) • “ Access C ontrol” on page 12 Guest P olicies Guest P o[...]

11 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Portal URL Hostname Enter a hostname for the portal URL in place of the default IP address. P aired with an SSL certificate, this ensures that site certificates are display ed as trusted in the guest browser . Example: www.ubnt.com When logg[...]

12 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . - Quickpay (Eur ope) Use your Quickpay account. T o manage payments and transactions, use Hotspot Manager and see “Hotspot Manager” on page 45 . Enter the QuickP ay account details: • Merchant ID Enter the ID for y our account . • MD[...]

13 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Settings > User Groups Configure user groups on this scr een. The default user group is named Default and has no bandwidth limits. User Group Settings Name Displays the name of the user group . Bandwidth Limit Displays the upload and down[...]

14 Chapter 2: Using the UniF i C ontroller Software UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Settings > Site Admins Y ou can create administrator accounts that are site-specific; these site administrators can only see the sites they manage. The superadmin account is creat ed during the Setup Wizard and has global admin (read/writ[...]

15 Chapter 3: Map T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 3: Map T ab The UniF i Contr oller software allows you to upload custom map images of your location(s) or use Google Maps ™ for a visual representation of your wir eless network. When you initially launch the UniF i Controller application, a default map is dis[...]

16 Chapter 3: Map T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . 2. Click Add a Map . Add a Map 3. Enter a map name in the Description field and click Upload m y own . Click the Browse button to locate the file to use as a map (valid file f ormats are .jpg , .gif , and .png). Click Con tinue . 4. Click Close . Adding a Google Map T o[...]

17 Chapter 3: Map T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . 4. The default view is Map , which looks like a street map . Use the tools on the left to navigat e the map or zoom in/out. In the Search field, y ou can enter an address or the latitude and longitude of a specific location. Then press the return or enter k e y. Y ou ca[...]

18 Chapter 3: Map T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Wired/W ireless A ccess P oint Each icon indicates the location of the Acc ess Point on the map. Click and hold this ic on to drag the A ccess Point t o another location on the map . Click an Access P oint icon to r eveal additional options. Click a blank area of the ma[...]

19 Chapter 3: Map T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . T opology Displays a visual representation of the network configuration and connections between A ccess P oints. Any device that is wir elessly connected will have a wir eless icon next to it. A path of arrows will indicate the wireless Access P oint and its uplink to a[...]

20 Chapter 4: Statistics T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 4: Sta tistics T ab The Statistics tab provides a visual r epresentation of the network traffic connected to y our managed AP s. Charts representing the number of clients and network tr affic. An hour-by-hour chart of the usage over the last 24 hours is a[...]

21 Chapter 4: Statistics T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Quick Look Most Active AP The details of the most active Access P oint are displayed: Name or MA C address Y ou can click this link to open the AP Details screen. See “ Acc ess Poin t Details” on page 32 for additional inf ormation. Download Displays the tota[...]

22 Chapter 5: Acc ess Points T ab UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 5: A cc ess P oints T ab The Acc ess Points tab displa ys a list of managed Access Points . Three sub-tabs displa y different status inf ormation: • Overview Displays the number of clients, amount of data downloaded , amount of data uploaded , and [...]

23 Chapter 5: Acc ess Points T ab UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Status Displays the connection status. • Connected The Acc ess P oint is physically wired to thenetwork. • Connected (wireless) The Access P oint is wirelessly uplinked to a physically wired A ccess P oint. • Disconnected The Access P oint is unreac[...]

24 Chapter 5: Acc ess Points T ab UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . • Adopt Adopt an A ccess P oint that appears under Access P oints > P ending at the top of the interface. The Status will appear as Adopting until the Acc ess P oint is connected. • Upgrade If a software upgrade is av ailable for the Access P oint, cl[...]

25 Chapter 6: Users T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 6: U sers T ab The Users tab displays a list of users that are c onnected to the primary wireless network(s) of an Access P oint. Y ou can click any of the column headers to change the listorder . Search Enter the text you want to search f or . Simply begin[...]

26 Chapter 6: Users T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Signal Displays the percentage of signal strength and type of signal in use. The leaf symbol indicates pow er sav e mode. The devic e will return to active mode when Down or Up activity resumes. Icon Clients Mode a c 5 GHz (802.11ac) Active a c 5 GHz (802.11ac) Po wer[...]

27 Chapter 7: Guests T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 7: Guests T ab The Guests tab displays a list of guests that are c onnected to the guest network(s) of an A ccess P oint. Y ou can click any of the column headers t o change the list order . Search Enter the text you want to search f or . Simply begin typing;[...]

28 Chapter 7: Guests T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Signal Displays the percentage of signal strength and type of signal in use. The leaf symbol indicates pow er sav e mode. The devic e will return to active mode when Down or Up activity resumes. Icon Clients Mode a c 5 GHz (802.11ac) Active a c 5 GHz (802.11ac) Po we[...]

29 Chapter 8: Insight T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 8: Insight T ab The Insight tab displays diff erent kinds of status information. F our sub-tabs are available: • Known Wir eless Clients Displays inf ormation about detected wireless clients. • Rogue Acc ess P oints Displays information about AP s not ma[...]

30 Chapter 8: Insight T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . F or the User , Guest , and All filters , a secondary filter is av ailable: • Offline Only Only display clients who are currently offline. • All Display all clients, r egardless of connection status. Last Seen Filter the results on the page based on the time the[...]

31 Chapter 8: Insight T ab UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . P ast Guest A uthorizations Date F ilter by date . Name/MA C Address Displays the hostname , alias, or MAC address of the pr evious guest. Package Displays the name of the guest acc ess package. Amount Displays the amount paid by the guest. Authorized B y Displays t[...]

32 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 9: A cc ess P oint Details UniF i Access P oints connec t to the UniF i Controller software either by Ethernet, indicated as C onnected , or by a wireless connection, indicated as Connected(wireless) . Based on connection type, options under eac[...]

33 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Uplink ( Wire) Click Uplink ( Wire) to displa y details about the wired uplink. Speed Displays the connection speed in Mbps. Duplex Displays the mode , F ull Duplex or Half Duplex . Down Pkts/Bytes Displays the amount of data downloaded as packets and byte[...]

34 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Radio 2G (11n/b/g) or R adio 5G (11n/a) Click Radio 2G (11n/b/g) or Radio 5G (11n/a) to display the channel and transmit/receiv e statistics. Channel Displays the wireless channel in use. T ransmit P ower Displays the EIRP in dBm. Note: If the device has a[...]

35 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Users Name Displays the hostname, alias , or MAC addr ess of the connected user . Y ou can click the name to get additional details. See “User/Guest Details ” on page 43 for more information. Name Displays the hostname, alias , or MAC addr ess of the c[...]

36 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . C onfigur ation Change device configuration settings . Click the Apply button to sa ve changes. C onfig Alias Enter or edit the name of the device. Apply Click Apply to sav e your change . Radio(s) Radio (11n/b/g) or Radio (11n/a) Channel Selec t a channel[...]

37 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . WLANs Y ou can deploy multiple wireless networks organized into WLAN groups on different A ccess P oints. WLANs (11n/b/g) or WLANs (11n/a) WLAN Group Selec t the appropriate WLAN group from the drop-down menu. Name Displays the network name or SSID of the [...]

38 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Network Configure the A ccess P oint to obtain an IP address automatically or use a static IP address. Configur e IP Selec t Using DHCP or Sta tic IP : • Using DHCP Obtain the IP address, gat eway IP address , and DNS (Domain Name Ser ver) addresses dyna[...]

39 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Wir eless Uplinks When an Access P oint is not connec ted by a wire , the Wireless Uplinks section lists potential uplink Access P oints that can be selected to establish a wireless connection. P otential Uplinks AP Displays the name or MAC address of the [...]

40 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Acc ess P oint - Isola ted When an Access P oint is in an Isolated state, you can reestablish a connection to the UniF i Controller software using one of three methods: • Reconnect the Access P oint to the rout er . • Connect an Ethernet cable from the[...]

41 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Acc ess P oint - Managed b y Other The Managed by Other state indicates that the Acc ess P oint is not in the default state but it is not controlled b y the UniF i Controller . Overview MA C Address Displays the MA C address of the A ccess Point. Model Dis[...]

42 Chapter 9: Acc ess Point Details UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Acc ess P oint - P ending Approv al The P ending Approval stat e indicates that the Acc ess P oint is in the default state and is av ailable for adoption. MA C Address Displays the MA C address of the A ccess Point. Model Displays the model number . V ersi[...]

43 Chapter 10: User/Guest Details UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 10: U ser/Guest Details The User and Guest h yperlinks open the User/Guest Details window . Unless other wise needed to specify differences between the user and guest, this User Guide will r efer to both as user in the rest of this chapter . The upper[...]

44 Chapter 10: User/Guest Details UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . History Date/Time Displays the dat e and time the user first connected to the Access P oint. Duration Displays the length of time the user w as connected to the Access P oint. Down Displays the amount of data downloaded by the user during the session. Up Disp[...]

45 Chapter 11: Hotspot Manager UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Chapter 11: Hotspot Manager Hotspot Manager includes four main tabs when accessed by the UniF i Contr oller admin account. These tabs include Wireless Guests , Payments/T ransactions , V ouchers , and Operator Acc ounts . The UniF i Contr oller admin can create [...]

46 Chapter 11: Hotspot Manager UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Pa yments/T ransactions The Hotspot’ s payments and transactions are display ed. Search Enter keywords in the Search field to find a specific voucher based on Time , Name , P ackage , Amount , Extra Info , or Status value . Show guests within F ilter by time d[...]

47 Chapter 11: Hotspot Manager UniFi ® Controller U ser Guide Ubiquiti Networks, Inc . Opera tor A ccounts Create Operator A ccounts that can log in to Hotspot Manager to manage wireless guests , payments or transactions, and vouchers . Search Enter keywords in the Search field to find a specific operator account based on Name , P assword , or Not[...]

48 Appendix A: P or tal Customization UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Appendix A: P or tal C ustomiza tion Overview With Portal Customization , the UniF i Controller software allows complete br anding of a por tal implementation, allowing you to “white label” y our wireless Internet service as if you had developed it y[...]

49 Appendix A: P or tal Customization UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Mac 1. Navigate t o Go > Applica tions . 2. Control-click the UniF i application and then click Show Package C ontents . 3. Double-click the Con tents folder t o open it. 4. Double-click the Resources f older to open it. 5. Double-click the data folde[...]

50 Appendix A: P or tal Customization UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . 9. Y ou have sever al files that you can customize in the portal folder (these are described in the Customizable Default Files section). 10. T o customize the voucher , double-click the bundle folder to open it. 11. Y ou can customize voucher .css and vo[...]

51 Appendix B: UniF i Discov ery U tility UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Appendix B: UniF i Disco v ery Utility Overview The Ubiquiti UniF i Discov ery Utilit y includes tools that allow the discov ery and management of UniFi Enterprise WiF i System A ccess P oints. It is installed automatically as part of the UniFi Contr[...]

52 Appendix B: UniF i Discov ery U tility UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Locat e Locate the A ccess P oint. The f ollowing window will appear: Actions Locate is automatically selected . Username If required , enter the device username . Passw ord If required , enter the device passwor d. Apply Click Apply to locate the A [...]

53 Appendix B: UniF i Discov ery U tility UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Reset Reset the Access P oint to fac tory default settings. The following windo w will appear: Actions Restore to factor y default is automatically selected. Username If required , enter the device username . Passw ord If required , enter the device [...]

54 Appendix C: Contact Information UniF i ® Controller U ser Guide Ubiquiti Networks, Inc . Appendix C: C ontac t Informa tion Ubiquiti Networks Support Ubiquiti Support Engineers are located around the world and are dedicated to helping customers r esolve software , hardware compatibility , or field issues as quickly as possible. W e strive to re[...]