3Com NBX 100 Bedienungsanleitung

http://www.3com.com/ NBX ® Administrator’ s Guide Release 4.2 ■ SuperStack 3 NBX ■ NBX 100 Part Number 900-01 30-01 Rev AA Published: October 2003[...]

3Com Corpora tion 350 Campus Drive Marlborough, MA 01752-3064 Copyright © 2 003, 3Com Corporation. All rights r eserved . No part of this documen tation may be repr oduced in any form or by any means or used to make any derivative work (such as tran slation, transformation , or adaptation) without writt en permission fr om 3Com Corporatio n. 3Com [...]

C ONTENTS A BOUT T HIS G UIDE How to Use This G uide 15 Conventions 1 6 International T erminology 16 Y our Comments 17 1 I NTRODUCTION Network-based T elephony 19 Overview of the System Software 20 Auto Attendant 20 Auto Discovery and Auto Relocation 20 Virtual T ie Lines 20 Integrated V oice Mail and Messaging Features 20 Redialing From Call Logs[...]

Routing 31 System Features Affected by the Dial Plan Configuration 32 Dial Plan T ables 34 Dial Plan Command Format 34 Interna l Dial Plan T able 38 Incoming Dial Pla n T able 38 Least Cost Routing Dial Plan T able 39 Adding New Dial Plan T ables 40 Dial Plan Pretranslators 40 Pretranslators for Incomin g Calls 41 Pretranslators for Cert ain Outgoi[...]

Overview of V oice Profile for Intern et Mail 67 Configuring the Dial Plan for VPIM 68 Configuring V PIM Paramete rs Using NBX NetS et 71 VPIM Control Parameters 71 Operations Management 71 Statistics 73 Advanced Settings 74 Configuring Domain Name Server Information 77 Overview of Virtual Tie Lines 77 VTL Connections Using Unique Extensio n Ranges[...]

3 D EVICE C ONFIGURATION Adding, Removing, and Mod ifying T elephones 126 Adding a New T elephone 126 Modifying a T elephone 131 Checking a T ele phone’ s Status 131 Removing a T elephon e 133 Rebooting a T ele phone 1 33 Adding a Remote T elephone 134 Remote NAPT Device Configuration 134 Creat ing and Managing Bridge d Extensions 135 Example Bri[...]

Changing the Name of a Call Park Extension 163 Removing a Call Park Extension 163 Configuring the NBX 1105 Attendant Console 163 Adding an Attendant Console 164 Modifying an Attendant Console 165 Viewing A ttendant Con sole Status 165 Removing an At tendant Con sole 167 Configuring Attendant Console Buttons 167 Changing Attendant Console IP Setting[...]

Modifying IP Settin gs for an E1 Card 2 39 Removing an E1 Digital Line Card 240 Configuring and Managing T1 Digital Line Car ds 240 Adding a T1 Digit al Line Card 241 Configuring a T1 Digital Line Card for the DS1 Pr otocol 244 Configuring a T1 Digital Line Card for ISDN PRI Signaling 248 T1 Card Status Lights 2 52 Modifying a T1 Card 252 Support o[...]

5 S YSTEM C ONFIGURATION System Settings 275 System-wide Settings 277 Audio Settings 280 Regional Settings 282 Date and T ime 283 Timers 283 Ringing Patt er ns 284 Multicast Addresses 285 IP Addresses 286 Maintenance Aler ts 286 Speed Dials 287 Business Identity 288 Business Information 288 Business Hours 288 System Mode 288 Security 289 T API Sett[...]

Overview of Auto Attendant Features 307 Adding an Auto Attendant 308 Managing Aut o Attendants 319 V oice Application Setup Utility 321 T esting the Auto Attendant 322 V oice Profile for Internet M ail 323 Contr ol Parameters 324 Operations Management 324 Statistics 326 Advanced Settings 327 7 O PERATIONS Software Upgrade 331 System Software Licens[...]

Details 343 Third-Party Drivers 344 NBX Software Upgrades 344 Third- Party T elephone Groups 344 8 R EPORTS Directory 345 Device List 346 System Data 34 6 Disk Status 34 6 Power Supply Status 346 Call Reporting 347 Window s Environment Spec ifications 347 Installing Call Reports 347 Configuring Call Reporting 348 Purge CDR 348 9 D OWNLOADS Software[...]

Alarm Descriptions 364 Alarms on NBX Digital Line Cards 365 Configuration an d Status Report s 366 Connecting a Computer to a Serial Port 370 Servicing the Netw ork Call Processor Battery 371 Getting Service and Support 372 A I NTEGRATING T HIR D -P ARTY M ESSAGING Installing Software on the Third-Party Messaging Server 373 Configuring the NBX Syst[...]

Configuring Licenses 393 Installing ConneXtions 395 Finishing the Installation 397 Overview of H.323 398 Negotiated Connections 398 Negotiated V oice Compression 399 Standard Extensions 400 Remote Internet Device Connections 400 The H.323 Connection 401 Connection Consider ations 402 Overall Connectivity 402 Quality of Service 403 Quality of Servic[...]

E C ALLER ID Forwar ded Calls and Caller ID 427 Long Caller ID Character Str ings 427 Specific Caller ID Situations 428 Analog T elephones 428 Bridged Extensio n T elephones 429 Calls That Are Forwarded Multiple Times 429 External Calls 429 Internal Calls 431 Nortel Phones 431 Parked Calls 431 Second Incoming Call 431 T API Calls 431 T API Redirect[...]

A BOUT T HIS G UIDE This guide describes how to co nf igure and manage the Sup erStack ® 3 NBX ® and th e NBX ® 100 Networked T elephony Solu tions. For infor mation about installing either system for the first time, see the NBX Installation Guide . If the information in the release notes differs f rom the information in t his guide, follow the [...]

16 A BOUT T HIS G UIDE Conventions Ta b l e 2 lists conventions that are used throughout this guide. International T erminology Ta b l e 3 lists the United States and inter national equivalents of some of the specialized terms that are used in the NBX documentatio n. Called ID behavior Appendix E Definitions of telephony and networking terms Glossa[...]

Your Comments 17 Y our Comments Y our suggestions are important to u s . They help us to make the NBX documentation more useful to you. Send comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Please include the following information with your comments: ■ Document title ■ Document[...]

18 A BOUT T HIS G UIDE[...]

1 I NTR ODUCTION The NBX Administrato r’ s Guide explains how to configure your NBX ® system. This chapter co vers these topics: ■ Network-based T elephony ■ Overview of the System Software ■ NBX NetSet Administration Utility ■ NBX NetSet Features For information about installing hardware com ponents, see the NBX Installation Guide. Netw[...]

20 C HAPTER 1: I NTRODUCTION The NBX system provides the reliability r equired in a business envir onment because NBX system vo ice traffic is independent of co mputer traffic on the same network. In f act, after the NCP completes the processing requir ed to connect two telephones, the telephones co mmunicate directly with each other . Theref ore, [...]

Overview of the System Software 21 Redialing From Call Logs In the NBX Business T elephone and NBX Basic T eleph one display panels, you can view logs of recent Missed Calls, Answer ed Calls, and Dialed Calls. Y ou can select and re dial a call fr om any of these lists, as well as from the dir ectory of internal users, your personal speed dial list[...]

22 C HAPTER 1: I NTRODUCTION NBX NetSet Administration Utility The NBX NetSet Administra tion utility is an HTML-based web interface in which you configure and manage th e NBX system. Y ou need Microsoft Internet Explorer (version 5.5 or later is optimal) to administer th e system. (Y ou do not n eed Inter net access.) Figur e 1 shows the NBX NetSe[...]

NBX NetSet Features 23 NBX NetSet Features Ta b l e 4 describes the features that administrators can access through the NBX NetSet - Main Menu window . Ta b l e 4 NBX NetSet Features for the NBX Adminis trator Icon Description Configure and manage system-wide NBX Vo ice Messaging, Auto Attendants, and VPIM settings. If y ou install a license for a [...]

24 C HAPTER 1: I NTRODUCTION Configure and manage these system-level operations: ■ Upgrading software ■ Rebooting and shuttin g down the NBX sys tem ■ Managing data (database backup and restore) ■ Viewing and mana ging event log files ■ Viewing and adding lic enses for optional features ■ Setting regionally different informati on (voice[...]

NBX NetSet Features 25 Ta b l e 5 describes the additional icons that appear on or below the NBX NetSet - Main Me nu window . They are shortcuts to specific areas within the NBX NetSet utility and to so me of the online documentation. Ta b l e 5 NBX NetSet Shortcuts Icon Description The Help icon in the NBX NetSet - Main Menu window provides access[...]

26 C HAPTER 1: I NTRODUCTION[...]

2 D IAL P LAN The NBX system’ s dial plan determines how the system handles calls. It defines the set of destinations that the system can reach, how to get to these destinations, and which telephon e numbers to dial to reach these destinations. This chapter provides information about understan ding, developing, and managi ng the dial plan . It co[...]

28 C HAPTER 2: D IAL P LAN Dial Plan Concepts and Overview The dial plan configuration file is a n ASCII text file that implements the dial plan and specifies pretranslation (d igit manipulation). The system is shipped with several defa ult dial plan configuration files, typically , a 3-digit and a 4-digit file for each suppor ted country . The dia[...]

Dial Plan Concepts and Overview 29 Call Process Flow The dial plan configuration file is a key component of inbound and outbound call processing. The dial plan tables in the configuration file process incoming calls in this order: 1 Incoming Dial Plan T able 2 Pretranslator T able The dial plan tables process outg oing calls in thi s order: 1 Inter[...]

30 C HAPTER 2: D IAL P LAN entries. For more informat ion, see T imedRoute Create , T imedRouteEntry Create , and T imedRouteOperation Create later in this chapter . NBX System Database The NBX system database contai ns a default dial plan that is init ially loaded at the factory and is reloaded if you purge the database. Th e default dial plan for[...]

Dial Plan Concepts and Overview 31 The system is shipped with several default dial plan configuration files, typically , a 3-digit and a 4-digit file for each country that is supported. In addition, the file samples.txt contains several examples that illustrate how you can configure the dial plan co nfiguration file to control how the system manage[...]

32 C HAPTER 2: D IAL P LAN Y ou can route incoming calls to the Auto Attendant port, and you can instruct the Auto Attendant to route these calls to any in ternal or exter nal number . CAUTION: If you configure th e Auto Attendant so that it can access any external number , you risk the possibilit y of toll fraud. Y ou can reduce the possibility of[...]

Dial Plan Concepts and Overview 33 The NBX system a pplies any Class of Ser vice restrictions that are associated with the user's telephone to determine whether to make a call. The system also uses any pretranslator that a device uses and performs any requir ed digit manipulation operations before it actually transmits the digits on the Analog[...]

34 C HAPTER 2: D IAL P LAN Dial Plan T ables Dial plan tables contain information that controls how the system r outes calls. Each dial plan configuration file consists of at least thr ee dial plan tables. This section discusses these topics: ■ Dial Plan Command Format ■ Internal Dial Plan T able — Must be table ID 1 ■ Incoming Dial Plan T [...]

Dial Plan Tables 35 Figure 2 Dial Plan Command Format Ta b l e 6 describes each field of a dial plan command. Table Create 1 Internal / Id Entry Digits Min Max Class Prio Route / TableEntry Create 1 1 0 1 1 Internal 0 4 TableEntry Create 1 2 1 3 3 Internal 0 0 TableEntry Create 1 3 2 3 3 Internal 0 0 Table Create 2 Incoming / Id Entry Digits Min Ma[...]

36 C HAPTER 2: D IAL P LAN If a new entr y in the Internal table ap pears not to work, it is possible that the system is using an entry from the Least Cost table instead. T o avoid such conflicts, you can accomplish least cost routing using only the Internal table. 3Com strongly recommends that, to keep the dial plan as simple as possible, you use [...]

Dial Plan Tables 37 would collect all 4 digits of th e extens ion. If the caller dials fewer than the Min number of d igits, the system times out in 20 seconds. Example: If Digits = 2, Min = 4, and Max = 4, the syste m knows that if the first digit is 2, it must collect no less than 4 and no more than 4 dig its before making the call routing decisi[...]

38 C HAPTER 2: D IAL P LAN Example: Y ou can assign the company’ s Vice President of Finance to a group that you name the All Privileges Group . Y ou can set the permissions for that group so that group members have permission to make LongDistance calls during all system modes. Internal Dial Plan T able The Internal dial plan table (ta ble ID 1) [...]

Dial Plan Tables 39 Command Format ” on page 34 . For a description of the each element of a dial plan command, see Ta b l e 6 on page 35 . By default, Line Card ports, Digital Line Card ports, and H.323 gateways use the Incoming dial plan table as their normal dial plan table. An Incoming dial plan table typically has a mor e r estricted list of[...]

40 C HAPTER 2: D IAL P LAN Adding New Dial Plan T ables If you are sharing the system with another company or group and want to control calls dif f erently at the tw o sites, you can add a fourth table. Example: Y ou assign one exten sion range to Company A and a different range to Company B. The fourth tabl e controls the extension range for Compa[...]

Dial Plan Pretranslators 41 Example: Say that the DDI/DID telephone numbers range from 508-555-4200 through 508-555-4299. The teleph one company sends you the last 4 digits of the total telephone number . Inter nally , you want to use extensions 2000 through 2099. Y o u can define a pretranslator to: ■ Remove (stripLead) the first two d igits of [...]

42 C HAPTER 2: D IAL P LAN Each device can specify only one DDI /DID pretranslator and one CLIP pretranslator . T o create or modify a p retranslator , you eit her edit a dial plan configuration f ile and import it, or us e the NBX NetSet utilit y and modify an existing dial plan configuration file. The system performs operation s in ascending orde[...]

Dial Plan Pretranslators 43 When you place a call to an exter nal telephone number , the system can use these pretranslator steps to create the full 10-digit number: 1 Remove (stripLead) the first two di gits (20) from the internal extension number of the telephone making the call. 2 Add (prepend) the digit sequence 50855542 to the two remaining di[...]

44 C HAPTER 2: D IAL P LAN Managing the Dial Plan Configuration File This section d escribes the di al plan configur ation file and ho w to manage it. From the Op erations tab of the Dial Plan window , you can perform these tasks: ■ Accessing the Dial Plan ■ C reating Dial Plan Configuration Files ■ Importing and Exporting Dial Plan Configura[...]

Managing the Dial Plan Configu ration File 45 When you subsequently import this dial plan, these command s purge any traces of the old dial plan and prevent any conflicts that can r esult from importing one dial plan on top of an existin g one. Y ou create new entries in the dial pl an configuration file by typing in new commands (see “ Dial Plan[...]

46 C HAPTER 2: D IAL P LAN T o import a default dial plan configurat ion file: 1 In the NBX NetSet – Main Menu window , click Dial Plan . The Dial Plan window appears, displaying the Operations tab . 2 Click the Default File radio button. From the De fault File pull-down list, select the default file that you want to use. 3 Click Import . 4 Reboo[...]

Managing the Dial Plan Configu ration File 47 International D ial Plan Issues Several inter national dia l plan issues warrant at tention. See these topics : Customizing an International Dial Plan. If there is no customized dial plan for your country , you may ne ed to modify the default dial plan. See “ Modifying a Dial Plan Co nfiguration File [...]

48 C HAPTER 2: D IAL P LAN made syntax or content errors. Ca refully check any cha nges that you make to the configuration file bef ore you import them. Exporting (Saving) a Dial Plan Configuration File When you export (save) the curr ent configuration, the system creates a new dial plan configuration file from the current database. Y ou save the n[...]

Managing the Dial Plan Configu ration File 49 The sample default files in clude examples of such things as timed routes and pretranslators. V erify that yo u rename the new configuration file wi th a unique file name so that you do not overwrite the sample default file. 6 Click Save. T esting a Dial Plan This section descr ibes how to test the curr[...]

50 C HAPTER 2: D IAL P LAN T o create and run a test using the curr ently loaded dial plan: 1 In the NBX NetSet – Main Menu window , click Dial Plan . The Dial Plan window appears, displaying the Operations tab . 2 Click Te s t . The Te s t Dial Plan dialog box appe ars. 3 T o set up the simulated ca ll, from th e Device to dial from list box, se[...]

Managing the Dial Plan Configu ration File 51 When the NBX system detects an erro r in any line of an imported dial plan configuration file, it ignores that line and continues to process all remaining lines in the file. This precau tion minimizes the impact of errors on the dial plan. T o generate a dial plan report: 1 In the NBX NetSet – Main Me[...]

52 C HAPTER 2: D IAL P LAN 3 Edit the dial plan configuration file. A single line o f space is required between each dial plan entry . Y ou can type a complete dial plan entry anywhere in the file. 4 Click OK. The Import Confirmation dialog box prompts you to confirm the changes. 5 Click Ye s . Th e system imports the modifie d dial plan. The Dial [...]

Managing Extensions 53 virtual devices such as the pcXset™ PC soft telephone Client and the ConneXtions H.323 Gateway . The extension length (either 3 or 4), which applies to all extensions on a system, indicates that all extensions contain that number of digits. Y ou cannot mix 3-digit and 4-digit extensions within the same NBX system. The NBX 1[...]

54 C HAPTER 2: D IAL P LAN Ta b l e 9 provides a mor e detailed explanation of extension types, including default extension ranges and values for 3-digit and 4-digit dial plans. Ta b l e 9 Dial Plan Extension Settings Field Purpose (See Notes 1 and 2) Telephone Extensions Range The range of extens ions for telephones. ■ SuperStack 3 NBX: 1000–3[...]

Managing Extensions 55 Some countries reserve numbers be ginning with 11 for n umbers of national importance. T o accommodate this requirement, you can begin the telephone extension range at 120. External Extensions Range The range of extensions that are connected to external devices, such as Analog Line Card ports, Digital Line Card ports (BRI-S/T[...]

56 C HAPTER 2: D IAL P LAN Changing Extension Length and Ranges Y ou can view and change extension settings, such as extension length and extension ranges. If you are changing from a 3- digit to a 4-digit plan, import the 4-digit di al plan configuration f ile before you configure or autodiscover any devices. T o view and change extension settings:[...]

Managing Extensions 57 recommends that you take advantage of the Auto Discover y process. For instructions on using the Auto Disc overy pro cess or manually adding and configuring a new telephone, see the section on “ Adding a N ew T elephone ” on page 125 . Y ou can define a user in the syst em database without ass igning a telephone to that u[...]

58 C HAPTER 2: D IAL P LAN Changing Extensions Y ou can perform several operations through the Modify Extensions dialog box ( Ta b l e 1 0 ). This section descri bes several examples. Example: If you select Change Extension fro m the Operation list, the system replaces the selected extension with the number you type in the text box. Example: If you[...]

Managing Extensio n Lists 59 With in an extension list, you can assi gn a priority to each extension. When the system accesses an extension list, it tries to use the highest priority extension first. The highest prior ity is 1 and the lowest is 99. For example, If the extension list c ont ains extensions that are assigned to T1 channels, you can as[...]

60 C HAPTER 2: D IAL P LAN From the Extensions List tab of the Dial Plan window , you can perform these tasks: ■ Adding an E xtension List ■ Modifying an Extension List ■ Removing an Extension List The system restricts access to any spec ific Analog Line Card port or Digital Line Card port. T o directly dial the exte nsion number that is asso[...]

Managing Extensio n Lists 61 a Select the extension from the Extensions in List scroll li st. b Enter a priority number in the text box below the list (from a high of 1 through a low of 99). c Click the Change Priority in List button. The new priority appears as the number to the left of the item within square brackets. The default value is 50. Whe[...]

62 C HAPTER 2: D IAL P LAN 5 T o add an extension to the Extensions in List scro ll list, select it in the Extensions not in List scroll list and click the << button. Use Shift+click to select a block of extensions, or Ctrl+c lick to select seve ral extensions at differ ent locations in the list. 6 T o remove an extension from the extension l[...]

Managing Dial Plan Tables 63 Determining Which Devices Use Dial Plan T ables Y ou can view or change the d evices asso ciated with a particular dial plan: 1 In the NBX NetSet – Main Menu window , click Dial Plan . The Dial Plan window appears, displaying the Operations tab. 2 Click the Ta b l e s tab. 3 From the list, select a dial plan tabl e fo[...]

64 C HAPTER 2: D IAL P LAN Removing a Dial Plan T able Note that you must not remove any of the pr edefined tables (Internal, Incoming, or Least Cost). CAUTION: Y ou cannot remove a dial plan table if a device is using it. T o remove the table, you must first remove all devices from the Devices Using T able list. T o remove a dial plan table: 1 In [...]

Managing Dial Plan Pretranslators 65 5 T o move a device to the Devices Using Pretranslator list, select it in the Devices Not Usin g Pretra nslator list and click <<. T o move a device to the Devices Not Usin g Pretra nslator list, select it in the Devices Using Pretranslator list and click >>. Then 6 Click Close . T o enable a specifi[...]

66 C HAPTER 2: D IAL P LAN 4 Click Remove . CAUTION: Y ou cannot remove a pretranslato r if an y device is currently using it. If you want to remove the pr etranslator , you must first remove all devices from the Devices Using Pretranslator list. Configuring the Dial Plan for the 4ESS Protocol (T1) The 4ESS protocol, used on T1 Digital Line Cards t[...]

Overview of Voice Profil e for Internet Mail 67 Example: If you use route 1 in the dial plan for Long Distance, and users must dial 91 to make a lo ng-distance call, the dial plan entries shown in Figur e 5 remove the first two digits (91) and submit the remaining 10 digits to the long-distance carrier . Figure 5 Dial Plan Entries for North America[...]

68 C HAPTER 2: D IAL P LAN by a firewall. Configure the firewall to allow access to port 25 on the NBX system only from valid VPIM systems that need to deliver VPIM messages to the phone system. The N BX SMTP server is started only when the system has a valid license for VPIM. T o send a voic e mail message to a user on another V PIM-compl iant sys[...]

Configuring the Dial Plan for VPIM 69 Figur e 7 contains sample lines which, wh en added to an existing dial plan, implement VPIM connections to two other NBX systems, one in Atlanta and one in Dallas. Ta b l e 1 4 explains each entry . Figure 7 Dial Plan with VPIM Implementation Commands Table Create 1 Internal Extensions / Id Entry Digits Min Max[...]

70 C HAPTER 2: D IAL P LAN V82 (Digits column) The letter V (required, and must be a capital letter) indicates that this is a VPIM connection, and the 82 indicates that the user must dial 82 to access the VPIM connection and then dial the extensio n the user wants to reach. You can select any number of digits for a site code. The selected number mu[...]

Configuring VPIM Parameters Using NBX NetSet 71 Configuring VPIM Parameters Using NBX NetSet Using the NBX NetSet utility , you can configure several VPIM control parameters, check the status o f the VPIM queu es, and obtain sta tistics on rec e nt V P IM a ct i v it y . VPIM Control Parameters T o set the VPIM contr ol parameters: 1 In the NBX Net[...]

72 C HAPTER 2: D IAL P LAN Number of outgoing messages The number of message s in the outgoing qu eue when this dialog box was last accessed or refreshed. Outgoing Mes sages Time Waiting The number of minutes that the voice mail message has been waiting in the queue. # Attempts The number of times the NBX system has attempted to send the voice mail[...]

Configuring VPIM Parameters Using NBX NetSet 73 Statistics T o view the most re cent statics for voice mail messages, clic k the Statistics button. The Statistics window appears. Ta b l e 1 7 lists the fields in this window and explains their purpose. T able 17 Statistics W i ndow Fields Field Purpose Incoming Me ssages Total messages received by s[...]

74 C HAPTER 2: D IAL P LAN Advanced Settings The NBX system tran smit s VPIM voice m ail messa ges by at taching th em to e-mail messages that are sent using SMTP (Simple Ma il T ransfer Protocol) or ESMTP (Extended Simple Ma il T ransfer Protocol). Click the Advanced Settings butto n to access the Advanced Settings dialog box. Set the parameters t[...]

Configuring VPIM Parameters Using NBX NetSet 75 SMTP EHLO response Definition: The amount of time that the local system waits for acknow ledgement of a E HLO message. Detail: After the greeting, the local system sends either a HELO (or EHLO to get ESMTP) me ssage to identify itself. The other si te then resp onds with an acknowledgement of that mes[...]

76 C HAPTER 2: D IAL P LAN SMTP DATA END response Definition: The time that the local system waits, after sending the entire message, f or an acknowledgement from the other site that the message was received. Detail: After the local system sends the entire message, it waits for a response from the ot her site indicating acceptance of the message. M[...]

Overview of Virtual Tie Lines 77 Configuring Domain Name Server Information When the SMTP utility attempts to send e-mail, it must be able to r esolve a host name within an e-mail address and determine the proper IP address fr om that name. Domain Name Se rvers on the Inter net perform this function. Y ou can configure up to thre e DNS entries with[...]

78 C HAPTER 2: D IAL P LAN There ar e two implementation techniqu es you can use: unique extension ranges or site codes, as described next. VTL Connections Using Unique Extension Ranges If you can restrict the extension ranges on each of the NBX systems so that they do not overlap, you can co nfigure the dia l plans to r oute calls based only on th[...]

Overview of Virtual Tie Lines 79 See “ Dial Plan Configur ation ” on page 82 for further information on how to set up VTLs in the dial plan. VTL Connections Using Site Codes The simpler way to implement VTL connections uses a site code, consisting of one or more digits that a user must dial to specify the site that is being called. This approac[...]

80 C HAPTER 2: D IAL P LAN identical extension number at the local site (Chicago). The choice of site codes is made by the person who conf igures the dial plans for the sites. See “ Dial Plan Configurat ion ” on page 82 for more information on how to set up VTLs in the dial plan. Conference Calls Users can set up conference calls over VTLs in m[...]

How to Configure a Virtual Tie Line 81 5 When the Dallas user answers, press Confer ence again to connect all four users. Conference Calls Involving Site Codes and Of f-Site T elephones In Figure 9 , you work in the Chicago office and want to establish a conference call with someone in Atlanta, someone in Dallas, and someone at an exter nal telepho[...]

82 C HAPTER 2: D IAL P LAN T o install a VTL license: 1 In the NBX NetSet - Main Menu window , click Op erations . Click the Licenses tab and the Add License button. In the text boxes, type the license key code. 2 Click OK and then restart the NBX system. Dial Plan Configuration Y ou configure the dial plan afte r you install the VTL license. See ?[...]

How to Configure a Virtual Tie Line 83 Figure 10 Sample Dial Plan Entries for Chic ago Using Site-Unique Extensions The first T ableEntr y Create command modifies entry 3 in T a ble 1. Entry 3 watches for 4-digit sequences (Min = 4, Max = 4) beginning with 2 (extensions 2000 through 2999) and specifies route 522 whenever a 4-digit sequence falls wi[...]

84 C HAPTER 2: D IAL P LAN for Dallas, the IP address is 192.168. 35.100. Y ou must use the asterisk (*) character to separate fields within th e IP addr ess and to separate the IP address fr om the destination extensio n. Example: Dial Plan with Site Codes In Figure 9 , each of the three sites uses the same extension range. In the Internal table i[...]

How to Configure a Virtual Tie Line 85 Max = 6) sequence. En try 101 watc hes fo r the 2-digit sequence 63 followed by a 4-digit extension and specifies route 523 whenever a user dials such a 6-digit sequenc e. The choice of route numbers is made by the person configuring the dial plans for the sites. Tw o DestinationRoute Create commands create ro[...]

86 C HAPTER 2: D IAL P LAN 7 Repeat until all VTLs are moved to Extensions in List . Adding VTL Devices to the Pretranslators (Optional) If you optionally added a pretranslator to the dial plan to reformat the information on incoming calls, you must add the VTL devices to that pretranslator . T o add the VTL devices to the pretranslator: 1 In the N[...]

How to Configure a Virtual Tie Line 87 V erification of the Virtual Tie Line After you have configured the VTLs on each of two NBX systems, you must verify that the VTL connection works properly . T o verify that a workin g VTL connecti on exists between two systems, you must verify that: ■ Local System V erification — V erify that the configur[...]

88 C HAPTER 2: D IAL P LAN Remote Access V erification T o verify that each system can access the other , on each system: 1 On the Virtual Tie Lines tab, select the VTL and then click the Query Remote button. 2 In the Query Remote System window , type the IP addr ess of the remote system in the IP address text box. Click the Query butt on. If the v[...]

How to Configure a Virtual Tie Line 89 Atlanta office and specified the IP addr ess of the Chicago system, it should show two installed but idle VTL connections. If the local NBX system fails to access the r emote system, an error message appears similar to the one shown in Figur e 14 . Figure 14 Query Remote Err or Message If you have not yet conf[...]

90 C HAPTER 2: D IAL P LAN Placing T elephone Calls The final step when verifying a virtu al tie line connection is to place telephone calls in both d irections be tween each pair of connected sites. Call Rerouting for Virtual Tie Lines T o enable t he NBX system to bet ter deal with network problems, you can configure the system dial plan so that [...]

Call Rerouting for Virtual Tie Lines 91 Figure 15 Sample Dial Plan Entries for Rer outing VTL Calls Explanation: The T ableEntry Cr eate command specif ies that when a user on the local NBX system dials a six-digit number begi nning with the digits 72, the call is routed via route 6, which is the route that normally contains only the VTL extension [...]

92 C HAPTER 2: D IAL P LAN Successful VTL Call If there ar e no network problems: 1 The first line (Entry 1, OperId 1) removes the digits 72. 2 The second line (Entry 1, OperId 2) prepends the IP address of the NBX system at site B in front of the dialed extension number . Unsuccessful VTL Call If a network problem or a lack of VTL ports pr events [...]

Managing Existing Virtual Tie Lines 93 Viewing and Resetting Virtual Tie Line Statistics Y ou can view the statistics for a V TL at any time. T o view statistics for a VTL: 1 In the NBX NetSet - Main Menu window , click Device Configuration . 2 Click the Virtual Tie Lines tab. 3 From the list, select the VTL. 4 Click the Statistics button. The Stat[...]

94 C HAPTER 2: D IAL P LAN Enabling Audio Compressi on Y ou can enable or disable ADPCM (A daptive Differential Pulse Code Modulation) audio compression on a system-wide basis for VTLs. The default condition disables audio compression. Do not ena ble any of t he bandwidth controls un less you have n etwork congestion problems you can not solve othe[...]

Using a VTL Password 95 T o enable silence suppression on VTLs: 1 In the NBX NetSet - Main Menu window , click S ystem Configuratio n . 2 On the System Settings tab click Audio Settings . 3 Click the System-wide S ilence Suppression on VTL Calls check box, and then click OK . Using a VTL Password T o allow users on one NBX system to place VTL calls[...]

96 C HAPTER 2: D IAL P LAN Configuring VTL Passwords in the Dial Plan For each remote NBX system that c ontr ols hop-off by means of a VTL password, you must configur e that password into the VTL commands in the local dial plan. If you use site codes to access other NBX systems through VTL connections, you can configure one se t of VTL connections [...]

Using a VTL Password 97 Figure 16 Dial Plan Entries for VTL Passwor ds The first T ableEntr y Create command creates entry 100 in T able 1. This assumes that the highest previous entry in T able 1 was 99 or lower . Entry 100 watches for the 2-dig it sequence 62 follow ed by a 4-digit extension and specifies route 522 whenever a user dials such a 6-[...]

98 C HAPTER 2: D IAL P LAN The next two T ableEntry Create co mmands are set up in a similar manner to handle VTL connections with passwor ds. If a user dials 72 followed by a 4-digit extension, the VTL call uses route 524. If a user dials 73 followed by a 4-digit extension, the VTL call uses route 525. These two commands specify a mini mum of 6 di[...]

Using a VTL Password 99 T o place a hop-off call to 555-1212 in area code 903 through the Atlanta system, a user on a remote system would dial 72 919035551212. The 72 code sets up a VTL conne ction to Atlanta that incudes the Atlanta system’ s VTL passwor d, and the r emaining digits are used to dial the number (9 accesses an outside line to obta[...]

100 C HAPTER 2: D IAL P LAN Dial Plan Configuration File Commands This section provides the syntax a nd description of each command used to create the information in the dial plan configuration file. In addition, Ta b l e 2 2 categorizes and summarizes a ll the dial plan commands. The Alphabetical List of Dia l Plan Commands provides a detailed des[...]

Dial Plan Configuration File Commands 101 See “ List of Dial Plan Commands ” on page 103 for a complete list and description of each dial plan comm and, includin g syntax and arguments. Command syntax is case insensitive. In the sample dial plans (supplied with the system), and in this section, commands use upper and lower case to make them eas[...]

102 C HAPTER 2: D IAL P LAN T able 22 Dial Plan Command Summary Command Name Description T able Create Creates a dial plan table. Ta b l e E n t r y C r e a t e Creates an entry in a dial plan table. DestinationRoute Create Creates a route that specifies the primary and alternative destination device of a call. DestinationRouteEntry Create Creates [...]

Dial Plan Configuration File Commands 103 List of Dial Plan Commands The dial plan commands are described in this section. They are listed in alphabetical order: ■ DestinationRoute Create ■ DestinationRouteEntry Create ■ DestinationRouteOper ation Create ■ ExtensionLength ■ ExtensionRange ■ Extern alSettings ■ Pr eT ranslator Crea te [...]

104 C HAPTER 2: D IAL P LAN Example: This example creates destination route 3 and names it “V o ice Application”: DestinationRoute Create 3 Voice Application DestinationRouteEntry Create Syntax DestinationRouteEntry Create nRouteI d nEntryId szExtension Description cr eates a destination r oute entr y that identifies a single destination device[...]

Dial Plan Configuration File Commands 105 system processes the entir e list of operations in ascending nOperId order (nOperId 1 first). Arguments RouteId — An integer in the range 1 thr ough 32768. nEntr yId — An integer in the range 1 through 32768 specifying the destination route entry to which this operation applies. nOperId — An integer i[...]

106 C HAPTER 2: D IAL P LAN Extensio nRange Syntax ExtensionRange szExtensionT ype sz LowestExtension szHighestExtension Description A range of extensions for each type of device. When the system automatically gene rates extensions it assigns them fr om within this range. When you manua lly generate an extensi on nu mber , verify that it is within [...]

Dial Plan Configuration File Commands 107 ExternalSettings Syntax ExternalSettings szExternalKeysetPre fix szFirstAutoDiscoverExtension szDefau ltAutoExtension Description Specifies settings for several aspects of external devices. Arguments szExternalKeysetPrefix — The digits that are pre pended to external calls made in Keyset mode. This is use[...]

108 C HAPTER 2: D IAL P LAN the Auto Discovery process, you can manually configure the extension for each analog line and each Digital Line Card channel, if you want. PreT ranslator Create Syntax PreTranslator Create nPreTranslatorI d szDescription Description Cr eates a pretranslator . If the pretranslator already exists, this command removes all [...]

Dial Plan Configuration File Commands 109 PreTranslatorEntry Create 1 2 1 PreTranslatorEntry Create 1 3 2 PreTranslatorEntry Create 1 4 3 PreTranslatorEntry Create 1 5 4 PreTranslatorEntry Create 1 6 5 PreTranslatorEntry Create 1 7 6 PreTranslatorEntry Create 1 8 7 PreTranslatorEntry Create 1 9 8 PreTranslatorEntry Create 1 10 9 PreT ranslatorEntry[...]

110 C HAPTER 2: D IAL P LAN configuration file. For an example of this technique, see “C re at i ng D i a l Plan Configuration Files ” on page 44 . PreT ranslatorOperation Create Syntax PreTranslatorOperation Create nPreTr anslatorId nEntryId nOperId szOperation szValue Description Cr eates a digit manipulation op eration for a pretranslator en[...]

Dial Plan Configuration File Commands 111 Arguments nDialPlanT ableId — An integer in the range 1 through 32768. The default dial plan tables use ID numbers 1 through 3: 1 — Internal dial plan table 2 — Incoming dial plan table 3 — Least Cost Routing table szDescription — The description or name of the dial plan table. th e NBX NetSet uti[...]

112 C HAPTER 2: D IAL P LAN nMinDigits — An integer specifying the minimum number of digit s to collect. nMaxDigits — An integer specifying the maximum number of digits to collect. szCallClass — The call class for this dial plan entry . The call class corresponds to permissions granted to users in their Class of Service. V alues are Inter nal[...]

Dial Plan Configuration File Commands 113 nDefaultDestinationRouteId — An integer in the range 1 through 32768 identifying the destination route the system must use if none of the entries in this timed route match the current time of day . szDescription — A description or name o f the timed route. Example: This example command cr eates timed ro[...]

114 C HAPTER 2: D IAL P LAN Example: If you define business hours fr om 8:00 to 17:00 on Mondays, Wednesdays and Fridays, and fr om 9:00 to 18:00 T uesdays and Thursdays, then a timed route entry both szStartT ime and szEndT ime set to “open” applies differently on Monday , Wednesday , and Friday than on T uesday and Thursday . Y ou set the beg[...]

Dial Plan Configuration File Commands 115 The first entry is timed route 7, time d route entry 1. The two occurrences of the word “Open” instruct the system to use the start time and end time defined by the “open for business” hours, and the letters “SMTWTFS” indicate that this entry a pplies to all seven days of the week (Sunday throug[...]

116 C HAPTER 2: D IAL P LAN Arguments nRouteId — An integer in the range 1 through 32768. nEntr yId — An integer in the ran ge 1 through 32768 specifying the timed route entry to which this operation applies. nOperId — An integer in the range 1 through 32768. The system processes the list of operations in ascending nOperId ord er (nOperId 1 f[...]

Sample Solutions Using Dial Plan Configuration File Commands 117 PreTranslatorOperation Create 1 1 1 stripLead 1 Explanation: For pretranslator table 1, PreT ranslatorEntry 1, create the first PreT ran slatorOperation. This perfo rms a stripLead operation, removing a single leading digit from the incoming number . Customer Requirement 2. Assume tha[...]

118 C HAPTER 2: D IAL P LAN Customer Requirement 3. Assume that the telephone company assigns a group of 4-digit DID/DDI numbers from 6000 thr ough 6199; however , you want to use inter nal telephone extensions from 3000 through 3199. Also, you want the number 6111 to connect the caller to an Auto Attendan t line for the cu stomer service group. Ad[...]

Sample Solutions Using Dial Plan Configuration File Commands 119 TableEntry Create 2 4 3 4 4 Internal 0 0 Explanation: In table ID 2 (Incoming dial plan table) entry 4 instructs the system to look for 3 as the first in a sequence of 4 digits (both Min and Max ar e 4). If the system finds such a sequence, it assigns Internal as the call class. The s[...]

120 C HAPTER 2: D IAL P LAN TableEntry Create 1 48 91508 12 12 L ongDistance 0 1 Explanation: In table ID 1 (the Inter nal table), creates entry 48, which directs the system to look for the digits 91508 at the beginning of any 12-digit sequence (Min and Max are bo th 12). If the system dete cts such a sequence, it assigns LongDi stance as the class[...]

Sample Solutions Using Dial Plan Configuration File Commands 121 In combination, the five lines in the inter nal table work with these two lines in the Routes sectio n of the di al plan. DestinationRoute Create 1 Boston Low -cost Carrier DestinationRoute Create 2 T1 Line to DEF Telephone Company Explanation: Creates two r outes, numbered 1 and 2, w[...]

122 C HAPTER 2: D IAL P LAN Customer Requirement 6. Assume that yo u want to use two d iffer ent long distance carriers at different time s of the day , to obtain a cost saving. T o select one long distance carrier from 7:30 a.m.) to 3:00 p.m., prepend 1010321 to each call. T o select an ot her carrier and obtain a lower rate from 3:00 p.m. until o[...]

Sample Solutions Using Dial Plan Configuration File Commands 123 DestinationRouteOperation Create 29 1 2 prepend 1010321 Explanation: For DestinationRoute 29, entry 1, create opera tion 2, which prepends 1010321 to select the long distance carrier to use from 7:30 a.m. Monday through Friday . DestinationRoute Create 28 Carrier A fter 3pm and Closed[...]

124 C HAPTER 2: D IAL P LAN[...]

3 D EVICE C ONFIGURATION This chapt er describes how to co nfig ure and manage devices on the NBX system. It covers these topics: ■ Adding, Removing, a nd Mo difying T elephones ■ Adding a Remote T elephon e ■ Creating and Managing Bridged Extensions ■ Creating and Managing T elephone Groups ■ Recording and Monitoring T elephone Calls ■[...]

126 C HAPTER 3: D EVICE C ONF IGURATION Adding, Removing, and Modifying T elephones This section describes how to add, remove, and modify telephones in the NBX NetSet utility . Y ou can also review the status of each device and configure button mappings for NBX t elephones. Adding a New T elephone Y ou can configure a new telephone in two ways: usi[...]

Adding, Removing, and Modifyin g Telephones 127 3 Optionally , clea r all check boxes asso ciated with autodiscovering devices. 4 Enable Auto Discover T elephon es , and then click Apply . 5 Optionally , enable the Auto Add Phones to Call Pickup Group 0 ch eck box. Regardless of whether you select this check box, you can change the call pickup grou[...]

128 C HAPTER 3: D EVICE C ONF IGURATION Channel Number Not used when adding a telephone. If you add a telephone that is connected to a 3C10117 or a 3C10117C ATC, leave this fiel d empty. If you modify the settings for a telephone that is connected to an ATC, this field contains N/A (not appli cable). Device Name The name that appears in device list[...]

Adding, Removing, and Modifyin g Telephones 129 Telephone Type Indicates the d evice type. ■ NBX Business Phone — An 1102- or 2102 NBX Business Telephone. ■ NBX Basic Phone — An NBX Basic Telephone. ■ NBX pcXset — A pcXset client application that runs on a computer. ■ NBX Wav Phone — A type of pseudo-device that simulates a telephon[...]

130 C HAPTER 3: D EVICE C ONF IGURATION Call Record & Monitor Determines the default setting for recording information about calls made to or from this telephone. ■ On — Enables recording for all calls to or from this telephone. ■ Off — Disables recording for all calls to or from this telephone. ■ Grou p Default — Uses the setting ([...]

Adding, Removing, and Modifyin g Telephones 131 4 Click Apply to configure this telephone. Y ou can then configure additional telephones using t he same menu. 5 Click OK . Modifying a T elephone T o modify a telephone: 1 Select NBX NetSe t > Device Configuration > T elephones . 2 Select the telephone that you want to modify from the list. 3 C[...]

132 C HAPTER 3: D EVICE C ONF IGURATION Name A unique name associated with this telephone. This name appears in lists to help you identify the telephone. Typically, Name identifies the telephone’s user. Extension The extension assigned to this telephone. Dialog Refresh Specifies how often to re new the information that appears in the Status dialo[...]

Adding, Removing, and Modifyin g Telephones 133 Removing a T elephone T o remove a telephone fr om the system: 1 Select Device Configuration > T elephones tab. 2 Select the telephone that you want to remove fr om the list box. 3 Click Remove . A dialog box pr ompts you to confirm removal. 4 Click Ye s . The system removes the selected teleph one[...]

134 C HAPTER 3: D EVICE C ONF IGURATION Adding a Remote T elephone NBX system software (r elease R4.2 and higher) supports Network Address Port T ranslation (NAPT , also called NA T overloading). NAPT allows you to put an NBX T elephone behind a device that applies net work address translation at a remote location, such as a home office, and connec[...]

Creating and Managing Bridged Extensions 135 ■ Subnet Mask — The address mask in use on the LAN side of the NAPT device. ■ Default Gateway — The IP address of the NAPT device on the LAN. For details on how to use the LUI utility , see “ Using the T elephone Local User Interface (LUI) Utility ” on page 352 . 4 Configure the NAPT device: [...]

136 C HAPTER 3: D EVICE C ONF IGURATION Provided that you do not exceed the limits shown in Ta b l e 2 5 , you can configure the maximum number of bridged exten sions using any combination of primary telephones a nd bridged extensi ons . For example, on a SuperStack 3 NBX system, you can configure 400 primary telephones with three bri dged extensio[...]

Creating and Managing Bridged Extensions 137 When you define bridged extension appearan ces on a primary telephone: ■ Incoming calls appear on the bridged extension buttons first, followed by the buttons (if any) associated wit h the primary telephone’ s extension. For example, by default, buttons 1, 2, and 3 are extension appearances of the pr[...]

138 C HAPTER 3: D EVICE C ONF IGURATION which extension 1077 is to appear . On the 1088 telepho ne, buttons 10, 11, and 12 are configur ed as bridged extension buttons. On th e 1099 telephone, buttons 3, 4, 5, 6, and 7 are configured as bridged extension appearances for extension 1077 . If a call is made to extension 1077, it can be answered using [...]

Creating and Managing Bridged Extensions 139 3 Click Button Mappings . Th e T elephone Button Mappings dialo g box ( Figure 17 ) appears. Figure 17 T elephone Button Mappings Dialog Box 4 For each button that you want to in clude in the group of bridged extension buttons: a Select Bridged Exte nsion fr om the drop-down list in the Ty p e column. b [...]

140 C HAPTER 3: D EVICE C ONF IGURATION 3 Click Button Mappings . Th e T elephone Button Mappings dialo g box appears. 4 For each button that you want to in clude in the group of bridged extension buttons: a Select Bridged Exte nsion fr om the drop-down list in the Ty p e column. b T ype the extension numb er of the primary telephone in the Number [...]

Creating and Managing Bridged Extensions 141 ■ The primary telephone is an NBX Business telephone (extension 102 7) used by a manager (Alicia). This telephone has buttons 2, 3, and 4 defined as bridged extension bu ttons. Button 1 is the manager’ s private line. ■ One secondary telephone, an NBX Business T elepho ne (extension 1051), is used [...]

142 C HAPTER 3: D EVICE C ONF IGURATION A fourth call arrives at Alicia’ s ex tension and rings on button 1. Neither Bradley nor Connie can answer this call because that butto n on Alicia’ s telephone is not a bridge d extension appearance. If a fifth call arrives at Alicia’ s extensio n before the fourth call stops ringing, it is sent dir ec[...]

Creating and Managing Telephone Groups 143 Creating and Managing T elephone Gr oups T elephone groups let you create common Button Mappings. Button mappings let you assign specific actions to the button s on an NBX Business T elephone. Wh en you a ssociate a Group with a specific telephone, the telephone inherits all the mappings of the Group. For [...]

144 C HAPTER 3: D EVICE C ONF IGURATION T o change the name of a telephone group: 1 Select NBX NetSe t > Device Configuration > T elep hone Groups . 2 Select the group whose name you want to change. 3 Click Modify . The Modify T elephone Gr oup dialog box appears. 4 Change the name of the telephone group in the Group Name field. 5 T o set cal[...]

Recording and Monito ring Telephone Calls 145 T o enable call recording and monitoring on the NBX system, you must purchase a system-wide license. Afte r you install the license, you can enable call recording and monitoring for these devices: ■ Analog telephones connected to port s on an Analog T erminal Card or to a Single-Port Analog T erminal [...]

146 C HAPTER 3: D EVICE C ONF IGURATION ■ An analog telephone c onnected to an A TC port on the local NBX system ■ An NBX Basic T elephone on a differ ent NBX system, connected to the local NBX system by a virtual tie line (VTL) Only the NBX Basic T eleph one has recor ding enabled. For the duration of the conference call, the NBX system enable[...]

Creating and Managing B utton Mappings 147 Creating and Managing Button Mappings Button Mappings allow you to p lace feat ures, such as speed dial numbers and shortcuts, on telephone button s for individual telephones or for telephone groups. In addition, you ca n use Button Mappings to map CO telephone lines to buttons and set up you r system in o[...]

148 C HAPTER 3: D EVICE C ONF IGURATION NBX Basic T elephones include three Access buttons. NBX Basic T elephones operate in PBX mode only , that is, you cannot map CO lines directly to telephone buttons. Mappings for Users and Gr oups When you create a new user and assign the user to a group, the button mappings for that group become acti ve for t[...]

Creating and Managing B utton Mappings 149 Creating a Delayed Ringing Pattern Y ou can define a ringing progression for a line that is mapped to multiple telephones. For example, you can confi gure a call to ring immedi ately at telephone 1, begin ringing at telephone 2 after 4 rings, and th en begin ringing at telephone 3 after 8 rings. Any of the[...]

150 C HAPTER 3: D EVICE C ONF IGURATION Creating Gr oups and Button Mappings T elephone Button Mappings are part of a device. Y ou assign a set of mappings to an individual by associ ating a particular device or group to that user . A user can see the Button Mappings in effect for an assigned telephone by logging on to the NBX NetSet utility with a[...]

Creating and Managing B utton Mappings 151 ■ The large Access buttons (th e buttons without lights on NBX 2102 and 1102 T elephones) cannot serve as line appearances. ■ NBX Basic T elephones do not support line appearance. ■ T elephone Button Mappings are part of a device. Y ou assign a set of mappings to an individual by asso ciating a parti[...]

152 C HAPTER 3: D EVICE C ONF IGURATION Bridged Extension Maps this button as a Bridged Extension, which is an extension that appears on more than one telephone (one primary telephone and one or more secondary telephones). CAUTION: On any NBX system you can configure a maximum number of bridged extensions on pr imary telephones. The maximum numbers[...]

Creating and Managing B utton Mappings 153 CLIR-Next Assigns Calling Line Identity Restricti on to this button. When you press the button, the next ISDN call made from this telephone does not contain CLIR information. If the button has a light beside it, pressing the bu tton does not cause the light to turn on. After you complete the call and hang [...]

154 C HAPTER 3: D EVICE C ONF IGURATION Directory Maps the Directory func tion to this button. Directory lets you access the Name Directory, a list of tele phone users, displayed in the LCD window of your telephone. Number — Not used. Prty (Priority) — Not used. Do Not Disturb Maps the Do Not Disturb feature to this button. Press this button on[...]

Creating and Managing B utton Mappings 155 Flash Sends a special signal to the Call Processor to begin a ca ll transfer. On an NBX telephone, you cannot depress the switch hook to send a Flash signal. You must use a button mapped to the Flash func tion. Number — Not used. Prty (Priority) — Not used. Headset Maps a headset/handset toggle functio[...]

156 C HAPTER 3: D EVICE C ONF IGURATION Line / Extension You can map a button to the extension of another telephone (to create a Busy Lamp/Speed Dial), a line card port extension (external line), an Analog Terminal Adapter, an Analog Terminal Card port, or a Call Park extension (to park a call or to pick up a call parked at that extension). Number [...]

Creating and Managing B utton Mappings 157 Park Maps the Call Park feature to this button. To park the curr ent call, you must press the button and dial a valid Call Park exten sion: SuperStack 3: 6000–6099 (See note 1) NBX 100: 601–609 (See note 2) Number — Not used. Prty (Priority) — Not used. You can also map a button to a specific Call [...]

158 C HAPTER 3: D EVICE C ONF IGURATION Pickup Ext. Maps the Pickup Extension function to this button. The Pickup Extension function picks up a call for a particul ar extension. After you press this button, you mu st enter the extension numb er of the ringing telephone. This function is similar to Directed Call Pickup (see DP 540–589 and DP 540?[...]

Creating and Managing B utton Mappings 159 Release Maps the Release function to this button. Release disconnects the current call and leaves the telephone idle (on hook). This feature is useful if you use a head set when you make calls. Number — Not used. Prty (Priority) — Not used. SSD 0–99 (SuperStack 3) SSD 1–10 (NBX 100) Maps a System S[...]

160 C HAPTER 3: D EVICE C ONF IGURATION System Open, Closed, Lunch, Other Maps one of four system mod es to this button. When the button is pressed, it sets the Automated Attendant to play the prom pts appropriate to the selected mode (Open, Closed, Lunch, or Other) when callers dial into the system. Number — Not used. Prty (Priority) — Not use[...]

Changing Device IP Settings 161 Changing Device IP Settings If you are using Standar d IP network protocol, you can manually change the IP address of telephones, Line Car d ports, Attendant Consoles, and Analog T erminal Cards. Y ou modify the IP settings of a device if you plan to move the device to a differ ent subnetwork th an the one on which t[...]

162 C HAPTER 3: D EVICE C ONF IGURATION 8 In the NBX NetSet utility , return to the IP Settings dialog box fo r the device. 9 V erify that the IP settings that you entered ar e now reported by the device. CAUTION: If you have configured an NBX telephone for operation on a subnetwork other than the Call Proces sor’ s subnetwork, and if you access [...]

Configuring the NBX 1105 Attendant Console 163 3 Enter the number of an extension y ou have previously removed in the Extension field. 4 Enter a name fo r the extension in the Name field. 5 Click OK . Changing the Name of a Call Park Extension Y ou can change the name of any Call Park extension. T o change the name of an exte nsion: 1 Select NBX Ne[...]

164 C HAPTER 3: D EVICE C ONF IGURATION If you auto discover the Attendant Console, do so after you have auto discovered all telephones, Analog T erminal Adapters, and Analog T erminal Cards. The Auto Discovery process maps all existing telephones to the Attendant Console. This section co vers these topics : ■ Adding an Attendant Console ■ Modi[...]

Configuring the NBX 1105 Attendant Console 165 4 Click OK . The system adds the new NBX 1105 Attendant Console. Modifying an Attendant Console This section describes ho w to modify an existing Attendant Conso le. Y o u can change an Attendant Co nsole’ s device number or associated telephone. Every Console must be asso ciated with a telephone. T [...]

166 C HAPTER 3: D EVICE C ONF IGURATION T o view the status of an Attendant Console: 1 Select NBX NetSe t > Device Configuration > Attendant Console . 2 Select the Attendant Console for which you want to view the status and click Status . The Device Status dialog box appears. 3 View the settings and optionally ch ange the Dialog R efresh, Dev[...]

Configuring the NBX 1105 Attendant Console 167 Removing an Attendant Console T o remove an NBX 1105 Attendant Console fr om the system: 1 Select NBX NetSe t > Device Configuration > Attendant Console . 2 Select the Attendant Console that you want to remove. 3 Click Remove . A dialog box pr ompts you to confirm the removal. 4 Click Ye s . The [...]

168 C HAPTER 3: D EVICE C ONF IGURATION T able 30 Feature Button Mappings Function Description Account Code Allows you to map the account code function to this button. Account codes allow you to keep track of calls associated with a particular c lient or account. The codes appear in Call Detail reports. To use the function while you are on a call, [...]

Configuring the NBX 1105 Attendant Console 169 Conference Maps the Conference function to this button. Conference allows the user to set up conf erence calls. The Conference button mapping type is available only on telepho nes that do not have a dedicated Co nference button, such as the NBX Basic Telephone. Number — Not used. Prty (Priority) — [...]

170 C HAPTER 3: D EVICE C ONF IGURATION Feature A Feature button lets you access any system f eature by pressing it and then dialing a Feature Code. For example, if a telephone does not have a button programmed for Call Park, you can press the Feature button, and then dial the Call Park Feature Code (444) to access the Call Park feature. Number —[...]

Configuring the NBX 1105 Attendant Console 171 Line / Extension You can map a button to the extension of another telephone (to create a Busy Lamp /Speed Dial), a line card port extension (external line), an Analog Terminal Adapter, an Analog Terminal Card port, or a Call Park extension (to park a call or to pick up a ca ll parked at that extension)[...]

172 C HAPTER 3: D EVICE C ONF IGURATION Other Lets you assign any feature code to a button. Number — Ent er the feature code number in this field. Prty (Priority) — Not used. Example: On the NBX 100, use Other to map the personal speed dials from 11–99. In the Number field, enter an extension from the personal speed dial exte nsion range. Per[...]

Configuring the NBX 1105 Attendant Console 173 PG 482–531 (SuperStack 3) PG 500–531 (NBX 100) Identifies a specific Pickup Group extension and maps it to this button. This setting allows a user to pick up a cal l on any extension in the selected Pickup Group without dialing the Pickup Group extension. Your telephone and the ringing telephone mu[...]

174 C HAPTER 3: D EVICE C ONF IGURATION PSD 1–99 (SuperStack 3) PSD 1–10 (NBX 100) Assigns a Personal Speed Dial (PSD) number to the button. The NBX system includes 100 Personal Speed Dials (PSDs), which can be programmed by either the administrator or the user. For the NBX 100, you can map the first 10 personal speed dials using the Button Map[...]

Configuring the NBX 1105 Attendant Console 175 Switch to DTMF Maps this button to the featur e that switches this Analog Line Card port from pulse dialing to tone diali ng (DTMF). Press this button once to switch to tone dialing. You cannot switch from tone dial ing back to pulse dialing during a call. When you hang up the telephone, the Analog Lin[...]

176 C HAPTER 3: D EVICE C ONF IGURATION Mapping the Attendant Console Access Buttons T o map the NBX 1105 Attendant Console Access button s: 1 Select NBX NetSe t > Device Configuration > Attendant Console . 2 Select the Attendant Console you want. 3 Click Button Mappings . 4 T o map the buttons that you want, follow these steps: a Select the [...]

Configuring the NBX 1105 Attendant Console 177 Feature A Feature button lets you access any system feature by pressing it and then dialing a Feature Code. For example, if a telephone does not have a button programmed for Call Park, you can press the Feature button, and then dial the Call Park Feature Code (444) to access the Call Park feature. Numb[...]

178 C HAPTER 3: D EVICE C ONF IGURATION Feature A Feature button lets you access any system feature by pressing it and then dialing a Feature Code. For example, if a telep hone does not h ave a button programmed for Call Park, you can press the Feature button, and then dial the Call Park Feature Code (444) to access the Call Park feature. Number ?[...]

Configuring the NBX 1105 Attendant Console 179 Line / Extension You can map a Line / Extension button to the extension of another telephone (to create a Busy Lamp/Speed Dial), a line card port extension (e xternal line), or a Call Park extension. Number — Enter a number: ■ For a telephone extensio n, enter the extension number. ■ For an exter[...]

180 C HAPTER 3: D EVICE C ONF IGURATION MWI Assigns the Message Waiting Indicato r to this button. The lamp next to the button lights when you have a message in your mailbox. Number — Enter the voice mailbox number (telephone extension). Prty (Priority) — Not used. NOTE: You cannot map the MWI function to a button if you use a third-party voice[...]

Configuring the NBX 1105 Attendant Console 181 Park Maps the Call Park feature to this button. To park the current call, the user must press the button and dial a valid Call Park extension: NBX 100: 601–609. NOTE: The NBX 100 is shipped with a factory default 3-digit dial plan. If y ou import an y 4-digit plan, you must manually specify any 4-dig[...]

182 C HAPTER 3: D EVICE C ONF IGURATION Do Not Disturb Maps the Do Not Disturb function to this button. Pressing the button the first time turns on the Do Not Disturb functions and prev ents incoming calls from ringing on the telephone. The words DO NOT DISTURB appear in the telephone’s display panel. Pressing the button again disables the Do Not[...]

Configuring the NBX 1105 Attendant Console 183 CLIR-All Assigns Calling Line Identity Restricti on to this button. When you press the bu tton, all subseq uent ISDN calls made by from this telephone no longer contain calling party information. If the button has a light beside it, pressing the button causes the light to turn on. To turn off CLIR-All,[...]

184 C HAPTER 3: D EVICE C ONF IGURATION PSD 1–99 (SuperStack 3 NBX) PSD 1–10 (NBX 100) Assigns a Personal Speed Dial (PSD) number to the button. The NBX system includes a list of 100 Personal Speed Dials (PSDs), which can be programmed by either the administrator or the user. On the NBX 100, map the firs t 10 personal speed dials using the Butt[...]

Configuring the NBX 1105 Attendant Console 185 Pickup Group Maps the Pickup Group fu nction to this button. This setting allows yo u to pick up a c all on any extension in the selected Pickup Grou p. Your telephone and the ringing telephone must be part of the same Pickup Group unless the “Allow Non-Member Pickup” c heck box is enabled for the [...]

186 C HAPTER 3: D EVICE C ONF IGURATION Changing Attendant Console IP Settings Although most configurat ions use IP On-the-Fly or DHCP to assign IP addresses (and thus cannot manually change the addresses), if you use Standard IP network protocol, you can manually change the IP address of Attendant Consoles and other devices. T o set Attendant Cons[...]

Configuring and Managing Analog Lin e Card Ports 187 If you remove a line car d from the system, the port information remains in the database. The extension numbers assigned to the four po rts do not become available for r euse unless you use the NBX NetSet utility to remove the line car d from the configuration database. This section co vers these[...]

188 C HAPTER 3: D EVICE C ONF IGURATION 3 In the Add Line Card Port dialog box, specify the port information, and then click OK . The fields are de scribed in Ta b l e 3 2 . T able 32 Add Line Card Port Fields Field Purpose Port Type Select POTS (Plain Old Telephone Service) when configuring a port to connect to an analog telephone line. Select Con[...]

Configuring and Managing Analog Lin e Card Ports 189 AutoExt Specify the Attendant Console extension or 500. (Th e default is 500 if you leave this box emp ty.) Auto Ext works with the Button Mappings feature, which lets you map CO lines directly to Ac cess buttons on individual telephones an d determine the destination path for an incoming call on[...]

190 C HAPTER 3: D EVICE C ONF IGURATION Ta b l e 3 3 describes the beh avior in Auto Extension Configuration: Disable Caller ID Optionally enabl e or disable the caller ID function. This also eliminates the approximately six-second delay on the Auto Attendant. T able 32 Add Line Card Port Fields (continued) Field Purpose T able 33 Auto Extension Co[...]

Configuring and Managing Analog Lin e Card Ports 191 4 Click OK . 5 Connect your CO line to the configured port. Modifying a Line Card Port Y ou can modify a line card port that is alr eady configured. T o modify a line card port: 1 Select NBX NetSe t > Device Configuration > Line Card Ports . 2 Select the port you want to modify from the lis[...]

192 C HAPTER 3: D EVICE C ONF IGURATION 5 Click OK . Removing a Line Card Port When you remove a line car d port that is already configur ed, you remove the port information from the database. T o remove a line car d port: 1 Select NBX NetSe t > Device Configuration > Line Card Ports . 2 Select the port that you want to remove fr om the list.[...]

Configuring and Managing Analog Lin e Card Ports 193 Status The state of the port when it was last polled by the NCP. Status does not indicate the curr ent state of dial tone at the port. The NCP polls each po rt for its status every 30 seconds. Values: OnCall — The port was in use when last polled by the NCP. Idle — The port was available for [...]

194 C HAPTER 3: D EVICE C ONF IGURATION Rebooting a Line Card Port T o reboot a line card port: 1 Select NBX NetSe t > Device Configuration > Line Card Ports . 2 From the list, select the port that you want to reboot. 3 Click Status . The Device Status dialog box appears. 4 Click Reset Device . 5 Click OK . CAUTION: On the 3 C10117 Analog Lin[...]

Configuring and Managing Analog Lin e Card Ports 195 Advanced Settings The Advanced Settings button enable s you to set the audio gain and timing controls on each port of an Analog Line Car d. T o set thes e parameter s: 1 Select NBX NetSet > Device Configuration > Line Card Ports . 2 Select one of the items from the list and click Advanced S[...]

196 C HAPTER 3: D EVICE C ONF IGURATION Audio Output Gain (dB) Set this value to control the volume of the audio signal sent to the telephone comp any’s central office (CO). Default: Depends on the country in whi ch the NBX system is operating. When you load a regional pack ( Operations > Regional Software ) and select the tones and cadenc es [...]

Configuring and Managing Analog Lin e Card Ports 197 Line Interface Controls Minimum On-Hook Time (msec) Sets this value to control th e minimum time that this port goes on-hook as part of a normal disconnec t. This parameter helps prevent the CO from falsely detecting Flash-Hook events. Default: Depends on the country in which the NBX system is op[...]

198 C HAPTER 3: D EVICE C ONF IGURATION Supervisory Disconnect Pulse Minimum (msec) Set this value to define the minimum on-hook time that this port accepts as a valid sup ervisory disconnec t pulse (battery denial) from the telephone company’s central office (CO). Default: Depends on the country in whi ch the NBX system is operating. When you lo[...]

Connecting and Managing Analog Dev ices 199 Connecting and Managing Analog Devices An Analog T erminal Card (A TC) or an Analog T erminal Adapter (A T A) allows ordinary analog (2500-series compliant) t elephones, including cordless telephones and Group-3 facsimile (fax) devices, to operate with NBX systems. Certain limitations apply because of the[...]

200 C HAPTER 3: D EVICE C ONF IGURATION Extension Assignments (3C10117 A TC) Each of the four ports on a 3C10117 Analog T erminal Card has a MAC address. The first port has the same MAC address as the car d, and the remaining thr ee ports have sequenti al MAC addresses incr emented by one hexadecimal digit. See Ta b l e 3 6 : The extensions assigne[...]

Connecting and Managing Analog Dev ices 201 The extensions that are assigned to these por ts by the NBX system may not be in order . For example, if the NBX system assigns extensions 7258, 7259, 7260, and 7261 to the A TC ports, it might assign 7258 to port 3. T o determine the extension assigned to any port on a 3C10117C A TC: 1 Click the ATA tab.[...]

202 C HAPTER 3: D EVICE C ONF IGURATION Silence Suppression Enables the Silence Suppressi on feature, which reduces network traffic by replacing a period of silence with a small silence indicator packet. Call Record & Monitor Determines whether calls made to or from the telephone attached to this ATA can be recorded. Enabled — Enables recordi[...]

Connecting and Managing Analog Dev ices 203 4 Click Apply to add the new A T A to the system. 5 Repeat as necessary to add more A T As . 6 When you ar e finished adding A T As, click OK . Modifying an Analog T erminal Port Y ou can modify the configuration of an Analog T erminal Card port or a Single-Port A T A at any time. T o modify an analog dev[...]

204 C HAPTER 3: D EVICE C ONF IGURATION Channel Number The number of the Analog Terminal Card port (1 to 4). The 3C10117C (Analog Terminal Card) uses a single MAC address (there was one MAC address per port on the previous model of the ATC, the 3C1 0117). To specify a port on the card, you must enter a channel number (1 to 4) in this field. If you [...]

Connecting and Managing Analog Dev ices 205 4 Click Apply to effect the changes. 5 Click OK . Removing an Analog T erminal Adap ter Y ou can remove either an Analog T e rminal Adapter (A T A) or one of the ports on an Analog T erminal Card (A TC) from the system at any time. Any device connected to the A T A is also r emoved from the system. T o re[...]

206 C HAPTER 3: D EVICE C ONF IGURATION Viewing The Status of an Analog T erminal Adap ter Y ou can view the status of either a n Analog T erminal Ad apter or one of the ports on an Analog T erminal Car d at any time. T o view the status of an Analog T erminal Adapt er or a port on an Analog Te r m i n a l C a r d : 1 Select NBX NetSe t > Device[...]

Connecting and Managing Analog Dev ices 207 5 T o optionally send a status message to the Call Processor about the A T A or A TC port, select Device Refresh and click Apply . 6 T o optionally reset the A T A or A TC port, select Reset Device and click Apply . A dialog box prompts you to confirm the r eset. 7 Click Ye s . The A T A or A TC port rese[...]

208 C HAPTER 3: D EVICE C ONF IGURATION Ta b l e 4 1 describes each field in the dialog box. T able 41 Analog T erminal Adapter - Advanced Settings Parameters Field Purpose MAC Address The factory-assigned MAC addre ss for the Analog Terminal Card or the Analog Termina l Adapter. NOTE : The ports on a 3C10114 Analog Terminal Card have sequential MA[...]

Connecting and Managing Analog Dev ices 209 DTMF Output Level (dBm) Set this value to control the volume of the tones sent to the analog telephone attached to this ATC port or ATA. Default: Depends on the country in which the NBX system is operating. When you load a regional pack ( Operations > Regional Software ) and select the tones and cadenc[...]

210 C HAPTER 3: D EVICE C ONF IGURATION Flash-hook Maximum (msec) Set this value to define the maximum time the hook switch can be depressed for the NBX system to recognize the event as a valid flash hook signal. If the hook switched is depressed longer than this time, the NBX system treats the event as if you had hung up the telephone. Default: De[...]

Connecting and Managing Analog Dev ices 211 Disconnect Tone Select A tone that disconnects th e current call. The choice of disconnect tone depends on the country in which the NBX system is operating. Choices: ■ None – Use this setting if you do not want the Analog Line Card to sense any disconnect signals. ■ Dial Tone (default setting) – U[...]

212 C HAPTER 3: D EVICE C ONF IGURATION Caller-ID Generator Format The format in which caller ID information is passed. The choice depends o n the country i n which the NBX system is operating. Consult with your telephone service provider to determine the correct format. Default: Depends on the country in whi ch the NBX system is operating. When yo[...]

Configuring and Managing BRI-ST Digi tal Line Cards 213 Configuring and Managing BRI-ST Digital Line Car ds These sections describe how to add and configure a BRI-ST Digital Line Card to handle a BRI line with four BRI spans using the ST interface. This section co vers these topics : ■ Adding an ISDN BRI- ST Digital Line Card ■ Configuring the [...]

214 C HAPTER 3: D EVICE C ONF IGURATION request a specific range of numbers, but sometimes the carrier assigns numbers other than the ones you request. Y ou may be able to request that the local telephone carrier pass you a specific number of digits for each incoming telephone call. Sometimes the carrier does not offer any choice. In either situati[...]

Configuring and Managing BRI-ST Digi tal Line Cards 215 Other check boxes may be selected based upon pr evious Auto Discoveries. Y ou do not need to clear these check boxes to install the BRI-ST ca rd. 3 Click OK . Inserting the BRI-ST Digital Line Car d Y ou do not need to remove the power cable from the chassis befor e you insert the BRI-ST card.[...]

216 C HAPTER 3: D EVICE C ONF IGURATION Configuring the BRI-ST Digital Line Card These sections tell you how to use the NBX NetSet utilit y to set up your BRI-ST Digital Line Card parameters: ■ Configuring for ISDN BRI Signaling ■ Configuring BRI Groups ■ V erifying BRI Group Membership ■ Completing the BRI-ST Configuration Before you confi[...]

Configuring and Managing BRI-ST Digi tal Line Cards 217 3 The Card T ype field should con tain ISDN BRI. If it does not, the system has not properly auto discover ed the card. Restart the installation process. T o verify that the span status changes from Offline to Ready : 1 On the Digital Li ne Cards tab, selec t ISDN BRI Span List fro m the Selec[...]

218 C HAPTER 3: D EVICE C ONF IGURATION 3 Sc ro ll t h rou g h th e Member List to verify that all eigh t channels are present. 4 T o transfer a channel from the non-member list to the membe r list, select the channel and click <<. Y ou cannot transf er a channel from the Member List to the Non-Member list. Completing the BRI-ST Configuration[...]

Configuring and Managing BRI-ST Digi tal Line Cards 219 Modifying a BRI-ST Card These sections tell you how to modify a BRI card that is already installed in the system: ■ Modifying a BRI Span ■ Modifying Audio Controls For the BRI-ST card, you can modify only a BRI span. Y ou cannot modify the board type for a BRI-ST car d. Modifying a BRI Spa[...]

220 C HAPTER 3: D EVICE C ONF IGURATION Modifying Audio Controls In a normal environment, you should not need to change the Au dio Controls fr om their default set tings. If you have an issue with sou nd quality and you cannot resolve it using the volume controls on the NBX T elephones, contact your techn ical support repr esentative. CAUTION: Do n[...]

Configuring and Managing BRI-ST Digi tal Line Cards 221 T o modify a BRI group: 1 On the Digital Line Cards tab, from the Select Device T ype drop-down list, select ISDN BRI Group List. 2 Click Apply . 3 Select the gr oup that you want to modify . 4 Click Modify . The Modify Group dialog box appear s. 5 Make the changes that you want to the group p[...]

222 C HAPTER 3: D EVICE C ONF IGURATION 3 Click Membership . The Manage Gr oup Membership dialog box appears. 4 T o add a chann el to the Member List, select the channel in the Non Member List and click <<. If you select the Copy Group Settings to Channels ch eck box, the system copies the settings of the selected group to each channel you ad[...]

Configuring and Managing BRI-ST Digi tal Line Cards 223 5 Click Re move . A prompt appears asking if you want to remove the group. 6 Click Ye s to remove the gr oup. Modifying BRI Card Channels A channel is an ISDN logical B channe l. A channel can take a single call. This section describes how to mod ify channels for an installed BRI card and how [...]

224 C HAPTER 3: D EVICE C ONF IGURATION Viewing the Status of a BRI Channel T o view the stat us of a chan nel on an insta lled BRI-ST c ard: 1 On the Digital Li ne Cards tab, selec t ISDN BRI Channel List . 2 Click Apply . 3 Select the channel for which you want status information. 4 Click Status . The BRI Channel Status dialog box appears. 5 View[...]

Configuring and Managing BRI-ST Digi tal Line Cards 225 Modifying IP Settings for a BRI Card Y ou can modify the IP settings for a Digital Line Card to meet changing req u i rem e nt s . The card must be on the same subnetwork as the Call Processor to modify IP settings. T o modify the IP settings of a BRI Digital Line Card: 1 On the Digital Line C[...]

226 C HAPTER 3: D EVICE C ONF IGURATION T o remove a Digital Line Car d: 1 On the Digital Line Cards tab, from the Select Dev ice T ype d rop-down list, select T1/ISDN Board List and click Apply . A list of installed T1, ISDN PRI, or ISDN BRI boar ds appears in the T1/ISDN Board List . 2 Select the board (Digital Line Car d ) you want to remove fr [...]

Configuring and Managing E1 Digital L ine Cards 227 Adding an E1 Digital Line Card These sections tell you ho w to add an E1 Digital Line Card to an N BX system: ■ Preparing the NBX System for E1 C ards ■ Ordering DID, CLIP , and MSN Services for E1 ■ Inserting the E1 Digital Line Card Preparing the NBX System for E1 Cards Before you insert t[...]

228 C HAPTER 3: D EVICE C ONF IGURATION If the DDI/DID numbers ma tch your internal exten sion numbers, the translator entries in your Dial Plan co nfiguration file can be much simpler . Example: Y ou pl an to use in ternal extensio ns from 100 through 299, and the local telephone company assigns you number s from 617-555-4100 through 617-555-4299.[...]

Configuring and Managing E1 Digital L ine Cards 229 6 T ighten the left and right screws on the fr ont of the E1 card. 7 Wa i t 3 m i n u t e s . CAUTION: When you insert the E1 Digi tal Line Card, it begins an initialization sequence. Also, because you enabled the Auto Discover Digital Line Cards check box, the system recognizes the addition of th[...]

230 C HAPTER 3: D EVICE C ONF IGURATION Example: 1...00:e0:bb:04: 4e:a5-4 T runk The 4 after the hyphen i ndicates ch annel number 4. 5 T o change the name of the E1 board, edit the contents of the Board Name field. This name helps you id entify the E1 board in a list. 6 Enable the On Line check box. 7 Click Apply and then click OK . T o connect th[...]

Configuring and Managing E1 Digital L ine Cards 231 V erifying E1 Group Membership T o verify that all channe ls are in the member list: 1 On the Digital Li ne Cards tab, selec t ISDN PRI Group List fr om the Select Device T ype list and click Apply . 2 Select the group that you wa nt, and click Memb ership . 3 Sc ro ll t h rou g h th e Member List[...]

232 C HAPTER 3: D EVICE C ONF IGURATION Modifying the E1 Card Name Y ou can change the name of an E1 Digital Line Card at any time. The name you pic k helps you id entify the E1 c ard in device li sts. T o modify an E1 card name: 1 Select NBX NetSet > Device Configuration > Digital Line Cards. 2 Select the boar d in the T1/ISDN Board List , a[...]

Configuring and Managing E1 Digital L ine Cards 233 6 Click Apply . 7 Enable the On Line check box to brin g the span online. Before the span can come online, th e board must be online. 8 Click Apply for the changes to take effect. 9 Click OK . Configuring Partial E1 Lines Some telephone companies offer an E1 line that has less than the maximum num[...]

234 C HAPTER 3: D EVICE C ONF IGURATION Modifying Audio Controls In a normal environment, do not cha nge the Audio Controls fr om their default settings. If you have an issue with sound quality and you cannot resolve it using the volume controls on the NBX T elephones, contact your technical support representative. CAUTION: Do not change you r Audi[...]

Configuring and Managing E1 Digital L ine Cards 235 4 Repeat these steps to add additional groups, if desired, and then click OK . Modifying an E1 Group Y ou may want to mo dify a digital line card group to change its name, Auto Extension assignments, or othe r parameters. When you modify a group, the changes affect all the Di gital Line C ards a s[...]

236 C HAPTER 3: D EVICE C ONF IGURATION Changing E1 Group Membership Y ou may want to change the channel membership in an E1 group to accommodate changing needs. T o change group membership: 1 On the Digital Li ne Cards tab, selec t ISDN PRI Group List fr om the Select Device T ype dr op-down list and click Apply . 2 Select the group for which you [...]

Configuring and Managing E1 Digital L ine Cards 237 Removing an E1 Group Y ou may want to remove gr oups if you no longer need them. T o remove a group: 1 On the Digital Li ne Cards tab, selec t ISDN PRI Group List fro m the Select Device T ype dr op-down list and c lick Appl y . 2 Select the group you want to r emove. 3 Click Re move . A prompt ap[...]

238 C HAPTER 3: D EVICE C ONF IGURATION 5 T o bring the card online, enable the On Line check box. Cl ick Apply and then click OK . Viewing the Status of an E1 Car d Channel T o view the status of a ch annel on an installed E1 card: 1 On the Digital Li ne Cards tab, selec t ISDN PRI Channel List from the Select Device T ype drop-down list and click[...]

Configuring and Managing E1 Digital L ine Cards 239 Viewing DSP (Digital Signal Processor) Details T o view DSP (Digital Signal Processor) details: 1 Return to the Digital Line Cards tab. 2 From the Select Dev ice T ype list, select T1/ISDN Board Lis t and click Apply . 3 Select the board you want and click Status . 4 In the Board Status dialog box[...]

240 C HAPTER 3: D EVICE C ONF IGURATION 6 Click OK . 7 In the Digital Line Card IP Settings dialog box, click Apply . 8 Click OK . Removing an E1 Digital Line Card Y ou can remove a Digital Line Car d at any time. CAUTION: Removing a Dig ital Line Card may affect your Dial Plan. T o remove a Digital Line Car d: 1 Select NBX NetSet > Device Confi[...]

Configuring and Managing T1 Digital L ine Cards 241 Y ou can configure the T1 Digital Line Car d to use one of two types of signaling: ■ DS1 protocol (sometimes r eferred to as “Standard T1”) ■ ISDN PRI (Primary Rate Interface) signaling By default, the Auto Discovery pr oce ss selects DS1 as th e signaling ty pe for a T1 Digital Line Card.[...]

242 C HAPTER 3: D EVICE C ONF IGURATION Example: Carriers commonly pass either the last three digits or last four digits of the number for each incoming call. Sometimes the last digits of the telephone numbers that the carrier assigns to you do not match the tele phone extension numbers that you want to use for inter nal calls. Y ou can create entr[...]

Configuring and Managing T1 Digital L ine Cards 243 one that you want to select so that the Call Processor does not continue to search for added devices. 3 Click OK . Inserting the T1 Digital Line Card This section describes how to in sert the T1 Digital Line Card into the chassis. Read this cautionary note be fore you insert the T1 Dig ital Line C[...]

244 C HAPTER 3: D EVICE C ONF IGURATION Y ou are now r eady to configure the T1 Digital Line Car d for either DS1 signaling or ISDN PRI signaling. Before you configur e a T1 card, you must configure the system Di al Plan as described in Chapter 2 . Configuring a T1 Digital Line Card for the DS1 Protocol These sections tell you how to u se the NBX N[...]

Configuring and Managing T1 Digital L ine Cards 245 4 Sc ro ll t h rou g h th e Channel List to verify that the system lists all 24 channels. The channel numbers appear after the MAC address, separated by a hyphen. Example: 00:e0:bb:00:bd:f0-4...New T runk The 4 after the hyphen i ndicates ch annel number 4. 5 T o change the name of the T1 Digital [...]

246 C HAPTER 3: D EVICE C ONF IGURATION V erifying the T1 Span Status T o verify the T1 span status: 1 On the Digital Li ne Cards tab, selec t T1 Span List fr om the Select Device Ty p e list and click Apply . 2 Select the span and click Modify . 3 Enable the On Line check box. 4 Click OK . 5 V erify that the word Ready appears next to the T1 span [...]

Configuring and Managing T1 Digital L ine Cards 247 The NBX system now begins to cr ea te the group. If you connect the telephone company’ s T1 line to the T1 Digital Line Card, or if you connect a loopback cable to the T1 card, the Nomin al light turns on. V erifying T1 Group Membership (DS1) T o verify that all channels ar e in the Membe r List[...]

248 C HAPTER 3: D EVICE C ONF IGURATION Y ou can enable or disable echo cance llation for each T1 Digital Line Card. Y ou cannot enable or disable echo cancellation on individual channels. Before you enable echo cancellation for a T1 Digital Line Card you mus t verify that the card is configured for DS1 operation and not ISDN PRI. T o enable echo c[...]

Configuring and Managing T1 Digital L ine Cards 249 T1 ISDN PRI Configuration When you configure a T1 Digital Line Card for ISDN PRI operation, verify that the Auto Discover Digital Line Cards check box is enabled (System Configuration > System Settings > System-wid e). T o configure the T1 car d for ISDN PRI si gnaling: 1 On the Digital Li n[...]

250 C HAPTER 3: D EVICE C ONF IGURATION 4 Click Modify . The Modify Board dialog box appears. 5 Click the On Line check box. 6 Click OK . 7 In the T1/ISDN Board List , verify that the entry for this card in the Status column change s from Offline to Online . Y ou may need to wait a minute or two, and then refr esh your br owser window to see this c[...]

Configuring and Managing T1 Digital L ine Cards 251 V erifying T1 Group Membership (ISDN PRI) T o verify that all channels are in the Member List: 1 On the Digital Li ne Cards tab, selec t ISDN PRI Group List fro m the Select Device T ype list and click Apply . 2 Select the group you want. 3 Click Membership. The Manage Group Membership dialog box [...]

252 C HAPTER 3: D EVICE C ONF IGURATION T1 Card Status Lights The T1 card contains t hese status lig hts: ■ CF — Carrier Fail (when lit, indicates r ed alarm or blue alarm) ■ RA — Remote Alarm (yellow alarm) ■ LB — Loopback (when lit, indicates that the car d is in loop-back testing mode; does not indicate any of the red, blue, or yello[...]

Configuring and Managing T1 Digital L ine Cards 253 The dialog box that appears depends on which span list you select, either the T1 DS1 Modify Span dialog box or the ISDN PRI Modify Span dialog box. 4 Make the desired changes. Ta b l e 4 3 lists all span parameters for refer ence. The number of channels supported per span depends on the configurat[...]

254 C HAPTER 3: D EVICE C ONF IGURATION 5 Click Apply . 6 Enable the On Line check box to brin g the span online. The span does not come onlin e unless the card is online. 7 Click OK to effect the changes. Support of A T&T’ s 4ESS Switch Protocol Y ou can select A T&T’ s 4ESS switch protocol when you configure a T1 Digital Line Card for[...]

Configuring and Managing T1 Digital L ine Cards 255 Selecting the 4ESS Protocol T o select the 4ESS pr otocol : 1 On the Digital Li ne Cards tab, selec t ISDN PRI Span List from t he Selec t Device T ype dr op-down list and clic k Apply . 2 From the CO Switch Protocol drop-down list, select AT & T C u s t o m - 4 E S S . 3 Click OK to enable th[...]

256 C HAPTER 3: D EVICE C ONF IGURATION Configuring Partial T1 Lines Sometimes the telephone company supplies a T1 line which has les s than the maximum number of channels implemented. This is called a Fractional, Partial, or Subequipped T1 . For example, you may decide to purchase 15 channels now and implemen t mor e later in or der to r educe you[...]

Configuring and Managing T1 Digital L ine Cards 257 Modifying a T1 Group A Digital Line Card gr oup is one or more T1 channels that are assigned the same char acteristics, su ch as Channel Protocol and DS1 direction. This section describes how to perform these actions: ■ Modifying a T1 Group ■ C hanging T1 Group Membership ■ Removing a T1 Gr [...]

258 C HAPTER 3: D EVICE C ONF IGURATION Changing T1 Group Membership Y ou can change the channel membership in a group to accommodate changing needs. T o change group membership: 1 On the Digital Li ne Cards tab , select eith er T1 Group List (for DS1), or ISDN PRI Group List (for ISDN PRI) from the Select Devi ce T ype drop-down list and click App[...]

Configuring and Managing T1 Digital L ine Cards 259 Removing a T1 Group T o remove a group: 1 On the Digital Li ne Cards tab, selec t either T1 Group List (for T1 DS1), or ISDN PRI Group List (for T1 ISDN PRI) from the Select Device T ype drop-down list and click Apply . 2 Select the group you want to r emove. 3 Click Re move . A prompt appears ask[...]

260 C HAPTER 3: D EVICE C ONF IGURATION Viewing the Status of a T1 Car d Channel T o view the stat us of a chan nel on an insta lled T1 Digita l Line Car d: 1 On the Digital Li ne Cards tab , select eith er T1 Channel List (f or T1 DS1 channels) or ISDN PRI Channel List (for T1 ISDN PRI channels) from the Select Device T ype drop-down list. 2 Click[...]

Configuring and Managing T1 Digital L ine Cards 261 Modifying IP Settings for a T1 Card Y ou can modify the IP settings for a T1 Digital Line Car d to meet changing requir ements. The board must be on the same subnetwork as the Call Processor to modify IP settings. T o modify the IP settings o f a T1 Digital Line Card: 1 On the Digital Line Cards t[...]

262 C HAPTER 3: D EVICE C ONF IGURATION[...]

4 U SER C ONFIGURATION This chapter describes thes e elements of the NBX system: ■ Users (including phantom mailboxes) ■ Ca ll Pickup ■ T API Route Points ■ H unt Groups ■ Class of Service (CoS) Users Y ou use the User Co nfiguration tab in the NBX NetSet ut ility to add users and phantom mailboxes to the NBX system and remove them. Y ou [...]

264 C HAPTER 4: U SER C ONFIGURATION Call Pickup In some organizations, it can be usef ul if any user who hears a telephone ringing can pick up the call on her or his own telephon e. Using the Call Pickup feature, you can cr eate one or more Call Pickup gr oups to allo w this convenient sharing. Group Numbers Pickup group numbering dif fers fo r Su[...]

TAPI Route Points 265 T API Route Points A T A PI Route Point is a virtual device within th e NBX system where calls are held pending action by an external T API application. Rout e points are typically used by call center applications to re d ire c t ca l ls . A red i re ct e d c a l l is one that is sent from its original destination (the r oute [...]

266 C HAPTER 4: U SER C ONFIGURATION External number Subject to the route point ex tension’s Class of Service setting. The call connects as soon as th e external line resource (line card port, a PRI line, or a T1 channel) is acquired. The caller hears the call progress tones di rectly from the CO. At this point, the NBX system logs a su ccessful [...]

TAPI Route Points 267 T API Route Point Capacities When the maximum number of calls on a r oute point is reached (see Ta b l e 5 1 ), subsequent calls r outed into the route point from an internal extension or through a Virtual Tie Line ring for 10 seconds and are then disconnected. If the call arrives throu gh a line card port, the call continues [...]

268 C HAPTER 4: U SER C ONFIGURATION Modifying a T API Route Point T o modify a T API Route Point: 1 Log on to the NBX NetSet utility usi ng the administrator login ID and password. 2 In the NBX NetSet - Main Menu window , click User Configuration > TA P I Route Points tab. 3 From the list of T API Route Points, select the one you want to mo dif[...]

TAPI Route Points 269 T o modify the password for the T API Route Point, you must enter the administrator password for the NB X system in the Current Admin Password field. Viewing T API Route Point Statistics Y ou can view the statistics for all of the T API Route Points on your NBX system. The NBX system starts to accu mulate new statistics each t[...]

270 C HAPTER 4: U SER C ONFIGURATION Specifying T API Line Redirect Timeout The T API Line Redirect Timeout is a system-wide timer that specifies the amount of time before a r edirected call goes back to its original destination, which allows the T API ap plication to redir ect the call agai n. Wh e n a re d ire c te d c al l ti m e s o u t, t h e [...]

Hunt Groups 271 Hunt Groups A hunt gr oup is a set of users that can be accessed by dialing a single extension. A call routed to the hunt gr oup extension can reach any member of the group who is curr ently logged into the group. A static hunt group is one in which all me mbers are permanently logged in (locked). A dynamic hunt group is one wher e [...]

272 C HAPTER 4: U SER C ONFIGURATION which you added it to the group. For calling groups, all phones ring simultaneously . Linear and Circular Hunt Gr oups In linear and circular hunt groups, calls ring sequentially on telephones in the group, but the behavior dif fers when the time specified in the T otal T imeout field elapses: ■ If the T otal [...]

Class of Service (CoS) 273 Call Coverage For each type of hunt group, use this set of check boxes to define where the NBX system routes an unanswer ed call (the call coverage point): ■ V oice Mail — An unanswered call goes to the hunt group extension’ s voice mailbox. ■ Auto Attendant — An unanswered call goes to the Auto mated Attendant [...]

274 C HAPTER 4: U SER C ONFIGURATION[...]

5 S YSTEM C ONFIGURATION This chapter provides information about using the System Configurat ion function of the NBX NetSet ™ utility to configure system l evel settings. It covers these topics: ■ System S ettings ■ Speed Dial s ■ Business Identity ■ Security ■ T API Settings ■ Disk Mirr oring System Settings Y ou can use the System S[...]

276 C HAPTER 5: S YSTEM C ONFIGURATION T o view system settings, select System Configuratio n > System Setting s . T able 54 System Settings Field Purpose Software Version The call control software for the NBX system. System Serial # The serial number on the Ca ll Processor circuit board. Host Name This is an IP setting. It is a name you can giv[...]

System Settings 277 System-wide Settings Y ou use the System-wide dialog box to make changes to System-wide settings. Ta b l e 5 5 describes each setting. T o configure system-w ide settings, select System Configuration > System Settings > System-wide . See the Help for procedures on modifying system-wide settings. T able 55 System Settings S[...]

278 C HAPTER 5: S YSTEM C ONFIGURATION Network Protocol The transport mechanism for voice packets. Ethernet only : All communications are at the Ethernet frame layer. Standard IP : IP communications are used for traffic between NBX system addresses. NOTE: Every device needs an IP address. IP communications are optional features of the NBX system an[...]

System Settings 279 Handsfree on Transfer (Affects NBX Business Telephones only) This setting governs the way an NBX Business Telephone responds to a transferred call when a user enable s the HANDS FREE button on the telephone or uses the HANDS FREE feature code (100). Transferred calls include: ■ Internal calls from other NBX users, both direct [...]

280 C HAPTER 5: S YSTEM C ONFIGURATION Audio Settings Audio Settings enab le you to affect a udio quality issues that ar e r elated to feedback (echo) or network conge stion. Do not en able any Audio Settings check boxes unless you have a specific issue to resolve. Y ou should rarely need to enable more th an one check box to r esolve an issue. Wha[...]

System Settings 281 another NBX device receives this indi cator , it generates and inserts white noise until it receives the next frame that contains audio data. If you enable Silence Suppression , a careful listener might notice a difference in audio quality . The background white noise generated by the r eceiving phone is subtly differ ent from t[...]

282 C HAPTER 5: S YSTEM C ONFIGURATION Regional Settings After you install r egional so ftware and compone nts fr om the r egional packs, you can enable regional settings . T o ena ble these regional settings in NBX NetSet, you select the appr op riate country and language for the system voice pr ompts, the technica l tones and cadences, and the on[...]

System Settings 283 ■ Documentation — The NBX T elepho ne Guide , the User Help, and the quick refer ence car ds. ■ T ones and Cadences — The to nes and the patter ns of rings (cadence) versus silence. T ones and cadences vary from country to country . Examples: ■ United States ringing cadence (patter n) is 2 seconds of ring followed by 4[...]

284 C HAPTER 5: S YSTEM C ONFIGURATION Ringing Pa ttern s Y ou can set system-wide ringing patter ns to di stinguish between inter nal and extern al calls. Y ou can choose one, two, or three rings to distinguish between internal and exter nal calls. Do not confuse ringing patterns with ringer to nes, which NBX system users can set for their telepho[...]

System Settings 285 Multicast Addr esses The NBX system uses IP mult icast addressing to distribute information for these system featur es: ■ Mapped line appearances ■ Music on hold ■ Internal page ■ Extern al page ■ Conferenc e calls These featur es are av ailable on Layer 2 and Layer 3 IP devices. The IP implementation uses Internet Gro[...]

286 C HAPTER 5: S YSTEM C ONFIGURATION There ar e two methods for selecting multicast addresses: ■ Change IP — Lets you select a starti ng address for all entries. Changing IP multicast addresses is a quick way to change the range of NBX system multicast addresses, to avoid conflicts with other equipment on your network. ■ Change bins — Let[...]

Speed Dials 287 See the Help for the procedur es on se tting the maintenance alert author and specifying users to receive maintenance alerts. Speed Dials Y ou can create up to 100 System Speed Dial numbers. Y ou can also create system speed dial and personal speed dial button definitions an d assign them to groups. Any telephone in a group has acce[...]

288 C HAPTER 5: S YSTEM C ONFIGURATION Business Identity Y ou can conf igure information about th e your business, such as b usiness address and business hours, including ti me of day service modes. Y ou can also view the current system mode and force the system into a different mode. T o enter business information, select System Configu ration >[...]

Security 289 Security T o set system passwords, select System Configuration > Security . See the Help for procedur es on changing these types of passwords: ■ Change Administrator Password — Resets the password for administrator access to NBX NetSet. After you change an administrator password, write it down and store it appropriately . There [...]

290 C HAPTER 5: S YSTEM C ONFIGURATION The System Configuration T API settings do not apply to T API R oute Points. For security reasons, the NBX system always requires that an external application supply a password to access a T API Route Point. Disk Mirroring The SuperStack 3 NBX Solution suppo rts disk mirroring, using RAID1 technology , to prov[...]

Disk Mirroring 291 d Click OK . 3 Shut down the system by selecting Operations > Reboot/Shutd own > Shutdown. 4 Install the second disk drive. a Unlock the disk tray . b Unscrew the two r etaining screws. c Remove the disk tray . d Connect the IDE disk cable to the disk drive. e Connect the power har ness to t he disk drive. f Fasten the new [...]

292 C HAPTER 5: S YSTEM C ONFIGURATION V erifying a Failed Disk Driv e If either disk fails while in a fully mi rr ored state, the system continues to operate. The disk LED states described in Ta b l e 5 9 indicate which drive has failed. In addition, the Disk Status window in NBX NetSet shows the status of your disk drives. T o verify the status o[...]

Disk Mirroring 293 Reverting to a Single-Disk System If the disk mirroring is curr ently ac tive, you can convert the system to operate with a single disk. Y ou need a Phillips screwdriver to complete this process. T o revert to a single-disk system: 1 Use Ta b l e 5 9 to determine which disk is the mirrored disk. 2 Shut down the system. In NBX Net[...]

294 C HAPTER 5: S YSTEM C ONFIGURATION[...]

6 NBX M ESSAGING This chapter describes how to configure these features of NBX Messaging: ■ NBX V oice Mail ■ Auto Attendant ■ V oice Profile for Internet Mail If you have installed a third-party messaging system, the NB X Messaging screen is not available in th e NBX NetSet utility . Follow the documentation for your vo ice messaging system.[...]

296 C HAPTER 6: NBX M ESSAGING Ta b l e 6 0 describes the fields on the NBX V oice Mail tab. T able 60 V oice Mail Settings Field Purpose Max Number of Messages The number of messages, regardless of length, that an individual mailbox can have. A typical voice message lasts about 20 to 30 seconds. Default: 30 messages Maximum: 512 messages Minimum: [...]

NBX Voice Mail 29 7 Additional Considerations ■ The maximum length of a voice ma il message is 10 minutes. If accumulated messages use up the sy stem’ s message storage space before individual users r each their capacity limits, you should either lower the mailbox settings or upgrade your message storage option. Decreasing mailbox settings does[...]

298 C HAPTER 6: NBX M ESSAGING also offers r eports on the status and usage of voice mail ports and voice mail storage usage by user . For details, see these sections: ■ V oice Mail Extensions ■ V oice Mail Passwords ■ IMAP for Integrated V oice Mail ■ Off-Site Notification ■ Status ■ Port Usage ■ User Usage V oice Mail Extensions The[...]

NBX Voice Mail 29 9 earphones on the user’ s computer . After the user listen s to a message, it loses its “new” status, but it r emains on the server until the user deletes it using the IMAP e-mail client, the te lephone, or the Personal Settings screen in the NBX NetSet utility , or un til the system deletes it when it is older than the sys[...]

300 C HAPTER 6: NBX M ESSAGING Off-Site Notification Off-site Notification can notify users by pager , e-mail, or telephone when they receiv e a new voice mail message. Users can specify the methods by which they receive notification. Y ou can configure these system-wide Off-site Notification settings: ■ Enable or disable Off-site Notification fo[...]

NBX Voice Mail 30 1 ■ If you disable NBX Messaging in favor of another messaging application, the Off-Site Notification button on the Vo i c e M a i l tab is disabled. Ta b l e 6 1 provides details on Off-site Notification fields. Status T o view the status of all voice mail ports on your NBX system, click the Status butto n. In the status window[...]

302 C HAPTER 6: NBX M ESSAGING Port Usage T o help you determine how busy the NBX syst em’ s voice mail ports are, and whether additional ports may be necessary , click the Port Usage button. See Figure 20 . Ta b l e 6 3 explains the fields in the r eport. If a parameter in the Port Usage window turns red, the NBX system is alerting the system ad[...]

NBX Voice Mail 30 3 Figure 20 Port Usage Report T able 63 Fields in the Ports Usage W indow Field Purpose NOTE : Port Usage statistics are reset to zero whenever the NBX system is rebooted. Therefore, statistics that appear in the Port Usage dialog box apply to the period since the most recent system reboot. ■ The first column shows the maximum n[...]

304 C HAPTER 6: NBX M ESSAGING Example : The statistics shown in Fi gure 20 indicate that over a period of approximately 2 weeks, the system has used all voice mail ports many times and that several calls are getting queued while waitin g for a voice mail po rt. A large number of voice mail messages could not be delivered bec ause user mail boxes c[...]

NBX Voice Mail 30 5 Maximum nu mber of calls queued at one time while waiting for a port When all voice mail ports are in use, incoming calls are queued until a port becomes available. The number in the left column represents the maximum number of calls that have ever been waiting for a voice mail port. The number of occurrences indicates how many [...]

306 C HAPTER 6: NBX M ESSAGING User Usage T o help you determine the impact that users are having on the NBX voice mail voice mail system , you can click the User Usage button. The User Usage report provides the current number of new and saved voice mail messages for each user a nd calculates the amount of storage each user’ s messages consume. T[...]

Auto Attendant 30 7 Auto Attendant The NBX M essaging system includes an Auto Attendant that answers incoming calls. The Auto Attendant includes a series of recor ded messages (prompts) describing action s that a caller can take to access individual services. Y ou can cust omize the menu structure and record or import your own prompts to fit the sy[...]

308 C HAPTER 6: NBX M ESSAGING system drops a call when it reache s the time-out value.) T o set the default timeout, click NBX Messaging > Auto Attendant > Menu T ree . ■ Shortcuts — Callers can move to a function without listening to an entire greeti ng or prompt. For example, if you call to le ave a message for a person, you can bypass[...]

Auto Attendant 30 9 T o add a new Auto Attendant, select NBX Messaging > Auto Attendant > Add , and then click Add . Ta b l e 6 5 describes the e ntries and checkbo x that appear on the Add Auto Attendant Menu dialog box. T able 65 Add Auto Attendant Menu Fields Field Purpose Name In the Name field, enter the name of the new Auto Attendant. E[...]

310 C HAPTER 6: NBX M ESSAGING After you add or modify an Auto A ttendant, yo u can configur e the following features: ■ Play/Recor d Extension ■ T ime-dependent Greetings ■ Prompt Menus ■ A uto Attendant Buttons Play/Record Extension The Play/Record Extension identifies the telephone where you can work interactively with the NBX NetSet uti[...]

Auto Attendant 31 1 Y ou can create time-dependent gr ee tings that are enabled on all Auto Attendants in your system. An example of this system-wide greeting would be “ Good morning .” T o recor d or to import system-wide time-dependent greetings and define the times during which they play , select NBX Messaging > Auto Attendant > System[...]

312 C HAPTER 6: NBX M ESSAGING “If you know the extension of the party yo u want to reach, you may enter it at any time. T o reach the name directory , press 9. T o reach the Auto Attendant, press 0 or remain on t he line. Thank you for calling.” By default, the Auto Attendant ma in menu provides callers with the function s that ar e descri bed[...]

Auto Attendant 31 3 The caller selects option 1 for sales and hears: ” For European Sales, press 1. For North American sales, press 2. ” The caller requires North American sales, presses 2, and is con nected to a sales hunt group. T o configure submenus, select NBX Messaging > Auto Attendant > Menu Tr e e . See the Help for procedur es on[...]

314 C HAPTER 6: NBX M ESSAGING In this example, the main menu is configured to have button 3 mapped to a Sales su bmenu and button 4 to a Marketing and Public Relations submenu. Button 9 is mapped to the Name Directory . Three Greetings and a Main M enu Fig ure 22 shows a simple Auto Attendant that uses time-dependent gr eetings to provide dif fere[...]

Auto Attendant 31 5 Figure 23 Thr ee Tim e-d e pe nde nt Greetings, a Main Menu and a Submenu This example uses time-dependent greetings to greet callers accor ding to the time of day . The main menu pr ompt presents callers with options for reaching the operator , specific departments, or the company directory of names. It also uses a submenu to d[...]

316 C HAPTER 6: NBX M ESSAGING Auto Attendant Buttons From the Menu T ree dialog box, you can configu re the key pad button actions presented to a caller by the Au to Attendant. For examples of how you can use prompts and gr eeting s in an Auto Attendant, see “ Examples ” on page 313 . Ta b l e 6 7 describes the fields of the Menu T ree dialog [...]

Auto Attendant 31 7 T able 68 Button Actions Action Descri ption Disabled The system takes no action wh en the user presses that button. A prompt announces “invalid key.” If assigned as a menu tim e-out action (T/O), Disabled either leaves the system or goes to a parent menu, depending on where the attendant is in the menu hierarchy. CAUTION: I[...]

318 C HAPTER 6: NBX M ESSAGING Transfer to Voice Mail Allows callers to leave a voic e message for a person without ringing that person’s phone, or allows users to call in and listen to their voice ma il from a r emote location. Value — Not used. Exit Menu Available in submenus o nly. Allo ws the caller to return to the next menu up in the menu[...]

Auto Attendant 31 9 T o configure telephone buttons, select NBX Messag ing > Auto Attendant > Menu T ree . See the Help for procedur e on configuring telephone buttons for Auto Attendant actions. Activating Changes After you modify a greeting or prom pt (or any Auto Attendant setting), you must activate these changes in the Auto Attendant bef[...]

320 C HAPTER 6: NBX M ESSAGING Modifying an Auto Attendant T o modify an Auto Attendant, select NBX Messaging > Auto Attendant > Modify . See the He lp for procedures on modifying Auto Attendants. Ta b l e 6 5 describes th e entries and checkb ox that appear on the Modify Auto Attendant Menu dialog box. T able 69 Modify Auto Attendant Menu Di[...]

Auto Attendant 32 1 Removing an Auto At ten dant T o remove an Auto Attendant, select NBX Messaging > Auto Attendant > Remove . See the Help for procedures on r e moving an Auto Attendant. Y ou cannot remove the Default Menu Auto Atten dant or the V oice Mail Auto Attendant. Restoring Auto Attendant Gr eetings Y ou can restor e the greetings [...]

322 C HAPTER 6: NBX M ESSAGING 7 Set the greeting schedule. 8 Review and test the system. Using the V oice Application Setup Utility From an NBX telephone, you can us e the Auto Attendant Setup Utility . Follow these steps: 1 Lift the NBX telephone handset, and then p ress the MSG button to access the V oice Mail system. 2 At the voice mail passwor[...]

Voice Profil e for Internet Mail 323 ■ Is someone responsible for checki ng messages sent to single-digit transfers and transfer to the general mailbox? ■ Do you get an “invalid key” message when you press a button that should not have an action assigned? ■ Does the Auto Attendant time-out action perform the correct action? Y ou should al[...]

324 C HAPTER 6: NBX M ESSAGING Control Parameters T o configure VPIM contr ol parameters, select NBX Messaging > VPIM . See the Help for the procedur e on configuring control parameters. Ta b l e 7 0 explains the VPIM control para meter fields and their purpose. Operations Management The Operations Management dialog box allows you to manage the [...]

Voice Profil e for Internet Mail 325 Some commands re quire that operat ions be stopped or started. For example, to remove a message from the queue, you must f irst stop operations. Similarly , un less you start operations or they are currently running, you cannot use the “S end all messages now” command. T able 71 Operations Manageme nt Dialog[...]

326 C HAPTER 6: NBX M ESSAGING Statistics The Statistics window allows you to view the most recent statistics for voice mail messages. T o view statistics, select NBX Messaging > VPIM > Stat istics . See the Help for information on viewing VPIM statistics. Ta b l e 7 2 lists the fields in this window and explains their purpose. T able 72 Stat[...]

Voice Profil e for Internet Mail 327 Advanced Settings The Advanced Settings dialog box allows you to control the behavior of SMTP and how it sends the e-mail messages wit h VPIM attachments. T o make SMTP settings, select NBX Messaging > VPIM > Advanced Settings . See the Help for information on SMTP settings. Ta b l e 7 3 lists the fields i[...]

328 C HAPTER 6: NBX M ESSAGING SMTP MAIL response Definition: The amount of time that the local system waits for an acknowledgement of a MA IL command. Detail: After the local system sends out a MAIL command along with the From information, it waits for a response from the other si te to indicate that the MAIL command was received. Minimum: 5 minut[...]

Voice Profil e for Internet Mail 329 SMTP RSET response Definition: The time that the local system waits for an acknowledgement of a RSET command. Detail: Maintaining a cached connection between the local system and any other site requires additional system res ources compared to a non-cached connection. If connecti on caching is enabled, the local[...]

330 C HAPTER 6: NBX M ESSAGING[...]

7 O PERATIONS This chapter describes how to manage system-level oper ations for your NBX system. Y ou can perform these operations from NBX NetSet: ■ Software Upgrade ■ R eboot/Shutdown ■ M anag e D ata ■ Event Log ■ L icenses ■ R egional Softwar e ■ Third-Party Drivers See the Help for the proce dures for each function. Software Upgr[...]

332 C HAPTER 7: O PERATIONS ■ When the software upgrade is complete, a new window , containing a confirmation message, ap pears in NBX NetSet. ■ At certain times during an upg rade, the system reboots itself. Do n ot interrupt the reboot; wait until the upgrade is complete. ■ Before you upgrade your system softwar e, 3Com recommends that you [...]

Software Upgrade 33 3 If you decide not to install the R4.2 license key , you can click t he Reboot button and select a different release. Upgrading From R4.1.15 and Later V ersions If you are running R4.1.15 or a later release of R4.1, you can enter the R4.2 license key and then upgrade. When you enter the lic ense key , the NBX system software ac[...]

334 C HAPTER 7: O PERATIONS ■ Y ou can click the Reboot button to go to a reboot screen an d reboot to a previous NBX software release. ■ Y ou can click the License button to go to a license screen and enter a license key for R4.2. The installation of a valid upgrade license removes all restrictions with out the need for an NBX system reboot op[...]

Reboot/Shutdown 335 Customer Service If you reboot to R4.2 without installing a valid license, and you run your system with the restrictions in place (see “ Restricted Operation ” on page 333 ), 3Com Customer Service cannot access the infor mation requir ed to help you with problems. T o obtain assistance from 3Com Customer Service, you must ei[...]

336 C HAPTER 7: O PERATIONS Backup Back up your system data: ■ After you change system settings ■ Immediately before you change any system hardwar e or software When you back up you r system data, you can choose to include or not include the voice mail messa ges for all system users. License backup operation s are part of a separate backup oper[...]

Manage Data 337 ■ Exit your browser ■ Shut off your computer If another administrator tries to back up the system database before the current backup task has been comple ted, a message appears that warns them that a backup is currently in pr ogre ss. The message includes: ■ The IP address of the computer from which the backup was started Use [...]

338 C HAPTER 7: O PERATIONS The NBX system keeps a co py of the mo st recent backup file on your NBX system. Each time you perform a back up operation o n the NBX database, the NBX system overwrites this file. If you choose to not save the back up file during the backup procedure or if you forget to save it, you can save it later . However , if you[...]

Event Log 339 3 Click Restore. 4 In the window that appears, the NBX system pr ovides cautionary information about the effect of a r estoration on system operation and prompts you to confirm that you want to restore the database. Click Ye s to restor e the database, or No to cancel the operation. If you choose to restore the databa se, the NBX syst[...]

340 C HAPTER 7: O PERATIONS T o view event logs, select Operations > Event Log . See the Help for the proce dure on viewing event logs. Licenses Y ou can install licenses for these components: ■ NBX system software ■ IP telephones (Standard IP or IP-on-the-fly) ■ H.323 Gateway ■ pcXset™ (Soft T elephone) ■ V oicemail (Additional voic[...]

Licenses 341 T o configure the system to support new licenses, contact your 3Com V oice Solutions deale r and provide the serial number . Th e dealer obtains a new license key from 3C om Customer Support that en ables the upgrade. See the Help for procedures for adding a license to an NBX system. Remove a License The only license that you can remov[...]

342 C HAPTER 7: O PERATIONS Obtaining Details of License History Y ou can view a detailed history , incl uding the date and ti me on which each license was added to the NBX system. In the Operations > Licenses dialog box, click Details . Ta b l e 7 4 describes each column in the Details report window . Regional Software T o manage regional softw[...]

Regional Software 343 After you insta ll region al softwar e, you must designat e it to be the current system r egional softwar e by selecting System Configuration > Regional Settings. Remove Y ou can remove r egional software at any time. All versions of the regional software that you select are r emoved. For example, if you choose to remove th[...]

344 C HAPTER 7: O PERATIONS Thir d-Party Driver s Y ou can ad d and configure thir d-party telephones for use on an NBX system. The third-party vendor supp lies the i nterface har dwar e and a software package to support the telephones. The process of adding thir d-party telephones has these steps: ■ Install the device type license — Each thir [...]

8 R EPORTS This chapter describes how to access de tails of NBX system data traffic. It covers these topics: ■ D irectory ■ D evice List ■ S ystem Data ■ C all Report ing See the Help for procedures on accessing this data. Directory The NBX system pr ovides a directory listing of all the telephone extensions in the system (except for specia[...]

346 C HAPTER 8: R EPORTS Device List The NBX system provides a list of the devices and functions such as telephones, line card ports, voice mail ports, Call Park extensions, and Groups that ar e currently being used. T o view or print a report of system devices, select Reports > Device List . See the Help for procedures on view ing and printing [...]

Call Reporting 34 7 Call Reporting The NBX Call Pr ocessor captures information about all outgoing and incoming calls made through the system . T o view this call information in detail, you must install Call Reports (Download s > Software > NBX Call Detail Reports) on a networked computer as specified later in this section. Then, you must dow[...]

348 C HAPTER 8: R EPORTS Configuring Call Reporting Y ou can configure your system to save call information, and then use th e Call Reports function to view the information in a variety of formats. Y ou can create a passwor d-protected logon for users so that the users can access call report information. This logon does not provide administrator pr[...]

9 D OWNLOADS This chapter provides information about downloading: ■ S oftware ■ L abel Makers ■ Quick Refer ence Guide s Software Y ou can download these ap plications to the management PC: ■ NBX Call Reports — Y ou can install NBX ® Call Reports on a Microsoft Wi ndows NT 4.0, W indows 98, or W indows 2000 computer . The application ena[...]

350 C HAPTER 9: D OWNLOADS Label Makers Each NBX T elephone and NBX Attendant Console comes with a set of blank labels on which you can hand wr ite to identify the Speed Dials and other unique settings t hat have been applied to the buttons. Wh en you are setting up many telephones with similar featur es, you can use the multiple-label files on the[...]

10 T R OUBLESHOOTING Overview This chapter contains maintenan ce a nd troubleshooting information that can help you resolve simple pr ob lems. It covers these topics: ■ T elephone T roubleshooting ■ Using the T elephone Local Us er Interface (LUI) Utility ■ Using H3PingIP ■ System-level T roubleshooting ■ Digital Line Card T roubleshootin[...]

352 C HAPTER 10: T ROUBLESHO OTING T elephone T roubleshooting If you believe that a problem is asso ciated with a particular telephone, use these telephone troubleshooting pr ocedures. Using the T elephone Local User Interface (LUI) Uti lity The firmware within each NBX T ele phone includes a telephone diagnostic and configuration utility called t[...]

Telephone Troublesho oting 353 Figure 24 Local User Interface (LUI) C ontr ols on the NBX 3102 Business T elephone 1 Display panel. 2 Soft buttons. Th e left and right buttons move the curso r left or right. The middle butt on is not used . 3 Key pad for select ing menu items or entering numeric characters. 4 Access buttons AB1-AB9 (from bottom to [...]

354 C HAPTER 10: T ROUBLESHO OTING Figure 25 Local User Interface (LUI) C ontr ols on the NBX 2102 Business T elephone 1 Display panel. 2 Soft buttons. The left and right buttons are for moving the cursor left or right. The middle button is not used. 3 Program button for starting or exiting the utility . 4 Key pad for select ing menu items or enter[...]

Telephone Troublesho oting 355 Figure 26 Local User Interface (LUI) Contr ols on the NBX 2101 Basic T elephone 1 Display panel. 2 Soft buttons. Th e left and right buttons move the curso r left or right. The middle butt on is not used . 3 Key pad for selecting LUI menu item s or entering numeric characters. 4 Access buttons AB1-AB3 for selecting LU[...]

356 C HAPTER 10: T ROUBLESHO OTING T able 77 LUI Menu Items — Business and Basic T elephones Option Name Description 1 View Settings Press 1 on the numb er pad to access a menu in which you use the scroll buttons to view these options: ■ MAC Addr ess – MAC address of this telephone. ■ NCP MAC Address – MAC address of call processor All Fs[...]

Telephone Troublesho oting 357 4 Set Gatwy IP Lets you specify the IP addres s of the default gateway for this subnetwork. 5 Set NCP IP Lets you specify the IP address of the Network Call Processor (NCP). In all but special circumstances, the system status messages communicate this information. When entering an IP address: ■ Use the key pad to en[...]

358 C HAPTER 10: T ROUBLESHO OTING * Test – Handset Sounds a tone through the earpiece of the telephone’s handset for 5 seconds. 0 Test – Speaker Sounds a tone through the telephon e’s speaker for 5 seconds. NOTE : NBX Business Telephone only. # Audio X-Conn Cross connects the audio channels - handset mouth piece to speaker, microphone to h[...]

Telephone Troublesho oting 359 Using H3PingIP Y ou can use the H3PingIP menu item to ping another device on the network to test the telephon e’ s connectivity an d to check the packet delay . When using H3PingIP t o test for connectivity , yo u must use the IP address of a device that is connected to th e NBX system NCP . Y ou should not use the [...]

360 C HAPTER 10: T ROUBLESHO OTING System-level T roubleshooting For each symp tom listed in Ta b l e 7 8 , perform the suggested act ions in the order listed. WAR NI N G : Before you remove any component, shut down the system software and then turn off the power t o the chassis by removing the chassis power cord. If the system ha s two power suppl[...]

System-level Troubleshooting 361 Invalid IP configuration The system has a default IP configuration which might need to be changed to match your local IP environment. Temporarily change the IP configuration of your computer so that the subnet configuration matches the system configuration. Specify 255.25 5.255.0 as the subnet and use IP address 192[...]

362 C HAPTER 10: T ROUBLESHO OTING NBX NetSet is very slow in responding. Your network uses a proxy server for Internet access. A common networking practice is to employ a proxy server to shield your network from intrusio n by unaut horized users. However, co mmunications with NBX NetSet do not need to pass through the proxy server. To speed access[...]

System-level Troubleshooting 363 Digital Line Card T roublesho oting In order to corr ectly troubleshoot a Digital Line Car d, you must determine whether the origin of the problem is: ■ The hardware ■ The software configuration ■ The CSU (Channel Service Un it) ■ The telephone company’ s line T o eliminate the Digital Line Car d (T 1 or E[...]

364 C HAPTER 10: T ROUBLESHO OTING Alarm Descriptions Red Alarm ■ Carrier Fail Alarm (Red CF A) — A state that exists at a downstream terminal device, based upon the terminal device detecting an incoming LOS or LOF . Blue Alarms ■ AIS, Keep-alive /Blue — A signal that is transmitted instead of the normal signal to maintain transmissi on con[...]

System-level Troubleshooting 365 when the far end equipment enters a Red CF A state. See Red Ala rm, earlier in this section. Alarms on NBX Digital Line Cards The T1 and E1 Digital Line Cards support all of the alarm states and signals described in “ Alarm Descriptions ” on page 364 . T wo status lights indicate the status of the T1 and E1 card[...]

366 C HAPTER 10: T ROUBLESHO OTING Configuration and Status Reports Y ou can obtain the status of all Digital Line Cards in the NBX system with either of these two methods: Select NBX NetSet > Device Configuration > Digital Line Cards and: ■ Click Config & S tatus Repor t . The formatted report appears on the screen with headings shown [...]

System-level Troubleshooting 367 #OnChs Number of channels in the online state. AEClosed Autoattendant extension wh en business is closed. AELunch Autoattendant extension when business is at lunc h. AEOpen Autoattendant extension when business is open . AEOther Autoattendant extension for Other hours. ANI Automatic Number Identification . The telep[...]

368 C HAPTER 10: T ROUBLESHO OTING ErrorCnt The number of errors for this channel. ErrorCode The code that identifies the type of error. Ext. Extension. FlashHookTransfer Status of flash hook transfer func tion. If enabled, allows user receiving a call to do a flash hook transfer to another trunk line Values: Enabled, Disabled. Default: Enabled Fra[...]

System-level Troubleshooting 369 OffHk Min The minimu m time an analog telephone, connected to an Analog Terminal Card, must be off hook for the NBX system to recognize that the telephone has been picked up. On Line One possible status of a channel. Prepend Prefix Full text: Prepend prefix to Calling Party Number in Setup Indication. Either enabled[...]

370 C HAPTER 10: T ROUBLESHO OTING Connecting a Computer to a Serial Port On the SuperStack 3 Call Processor , the NBX 100 Call Processor , and on some of the NBX cards, you can connec t a computer to a serial port and, by running a terminal emulation program on the computer , you can obtain information about the status of the card or the NBX syste[...]

Servicing the Network Call Processor Batt ery 371 It does not matter which computer operating system you use. As long a s the computer has a terminal emul ation program tha t can emulate a VT100 terminal (for example, Mi crosoft Hyperterminal), it can communicate with any of the card s listed in Ta b l e 8 1 . T o connect the computer to the COM1 o[...]

372 C HAPTER 10: T ROUBLESHO OTING Getting Service and Support Y our authorized 3Com NBX V oice-Aut horized Partner can assist you with all of your support needs, including systems and cable plant desig n, installation, configuration, and project management. A choice of mainten ance services, includ ing r emote diagno stics, on-site support , telep[...]

A I NTEGRATING T HIR D -P ARTY M ESSAGING The NBX system can operate with a third-party messaging system. This appendix describes the steps that yo u must perform to use a third-party messaging system with the NBX system: ■ Installing Software on the Third-Party Messaging Server ■ Configuring the NBX System ■ Configuring NBXTSP on the Server [...]

374 A PPENDIX A: I NTEGRATING T HIRD -P ARTY M ESSAGING Add the NBX Third-Party Messaging a nd Media Driver licenses to your NBX system: 1 Select NBX NetSet > Operations > License s > Add License . 2 In the License Key field, enter the license ke y provided by your 3Com V oice-Autho rized Partner . 3 Click Apply . 4 Add any additional lice[...]

Configuring NBXTSP on the Server 375 Edit the V oice Mail Extensions list: 1 Select NBX NetSet > Dial Plan > Ex tension Lists. 2 Click *0003 V o iceMail , and then click Modify . 3 In Extensions in List , select all of the V oicema il extensions and then click the >> button. 4 In Extensions no t in List , select the Hunt group extension[...]

376 A PPENDIX A: I NTEGRATING T HIRD -P ARTY M ESSAGING[...]

B ISDN C OMPLETION C AUSE C ODES This appendix lists the Completion Ca use Codes displayed in one of the Span Status dialog boxes: ■ Digital Line Cards > T1 Span List > Stat us ■ Digital Line Cards > ISDN PRI Span List > Status ■ Digital Line Cards > ISDN BRI Span List > Sta tus The codes, listed in Ta b l e 8 3 , detail the[...]

378 A PPENDIX B: ISDN C OMPLETION C AUSE C ODES 0x11 17 User busy The called user c annot accept another cal l although compatibility is established. 0x12 18 No user responding The user does not respond to call establishment messages with either an ale rting or connect indication within the allowed time. 0x13 19 User alerting no answer The user has[...]

379 0x2D 45 Pre-empted 0x2F 47 Resources unavailable – unspecified Reports a resource unavai lable event only when no other cause in the resource unavailable class applies. Service or option not available 0x31 49 Quality of service unavailable Throughput or transit del ay cannot be su pported and that the Quality of Service (as defined in Recomme[...]

380 A PPENDIX B: ISDN C OMPLETION C AUSE C ODES 0x52 82 Chan does not exist The equipment sending this cause has received a request to use a channel that is not activated on the interface for a call. 0x53 83 Suspended call exists, call identity does not A call resume has been attempted with a call ident ity that differs from that in use for any cur[...]

381 0x63 99 Bad info element The equipment sending this cause has received a message that includes information elements not recognized because the information element identifier is not defined, or it is defined but not implemented by the equipment sending the cause. However, the information element is not re quired to be present in the message to e[...]

382 A PPENDIX B: ISDN C OMPLETION C AUSE C ODES[...]

C C ONFIGURING O PTION 184 ON A W INDOWS 2000 DHCP S ERVER Overview RFC 2132 ( DHCP Options and BOOTP V endor Extension s ) allows for vendor -specific extensions to the DHCP pr otocol. It defines that all tags in the range 128 through 254 ar e set aside for site-specific extensions. When you configure option 184 on a W indows 2000 DHCP server , yo[...]

384 A PPENDIX C: C ONFIGURING O PTION 184 ON A W INDOWS 2000 DHCP S ERVER 2 Right click the name of your DHCP server . From the me nu that appears, select Set Predef ined Options . The Predefined Options and V alues dialog box appears. 3 Click Add . The Option T ype dialog box appears. 4 In the Name field, type a name of your choice. For example, b[...]

Activating Option 184 385 Add these elements in this order: 6 After you have entered all elements in the new value, click OK . Y ou return to the Predefined Options and V alues dialog box. The values that you entered appear in the Va l u e ar ea of the dialog box under Byte . The values appear in he xadecimal format althoug h yo u entered them in d[...]

386 A PPENDIX C: C ONFIGURING O PTION 184 ON A W INDOWS 2000 DHCP S ERVER In the right pane, the o ption name now appears in the Option Name column. The V endor co lumn contains th e word Standard . The values of the individual elements tha t you entered appea r in the Va l u e colu mn. The values appear in he xadecimal format althoug h yo u entere[...]

D C ONNE X TIONS H.323 G ATEWAY This appendix provides information on how to in stall and configure the 3Com ConneXtions H.323 Gateway . It covers these topics: ■ Overview of ConneXtions ■ Installation Requirements ■ Preparing for Installation ■ Installing ConneXtions ■ Overview of H.323 ■ The H.323 Connect ion ■ Connection Considerat[...]

388 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Overview of ConneXtions ConneXtions is a 3Com software pr oduct that allows you to use an appropriately configured Windows system as an H.323 gateway for use with NBX systems. H.323 gateways implement an ITU st andard that allows telephone-like call connections to occur through an IP network. Although [...]

Installation Requirements 389 the H.323 protocol pr esents special problems for fir ewalls because it requir es additional processing. T o minimize packet delay through a firewall, verify that the fir ewall is c onfigured to give H.323 packets a high processing priority . During installation, you can select a range of TCP or UDP ports to use with H[...]

390 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Processor , Memory , and Bandwidth Requirements Each G.711 call needs about 50 MHz on a Pentium II or 20 Mhz on a Pentium III. Each G.723 call needs about 128 MHz on a Pentium II or 75 Mhz on a Pentium III. These spee d requir ements increase dir ectly with the number of ports. The IP router bandwidth [...]

Installation Requirements 391 The maximum number of ports can be limited by the number of licenses. If your port processing requir ements exceed the capacity of a single processor , ConneXtions sof tware supports either multiprocessor (dual and quad Pentium processors) or multiple g ateway solutions. A W indo ws 2000 or W indows NT system that uses[...]

392 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY configuration is appropriate if the firewall, which separates Internet and intranet, is either unnecessary or is required by company policy . ConneXtions Softwar e Y ou use the NBX Resource Pack CD to install ConneXtions software. The ConneXtions software performs the pr otocol conversions between an N[...]

Preparing for Installation 393 V erifying the G.723 Converter Installations that need G.723.1 audio comp ression re quire access to a converter in Microsoft NetMeeting 2.1 or 3.01 . NetMeeting must be installed on the same PC that holds the ConneXtion s software, but the two cannot run simult aneously . G.723.1 does not appear as a select ab le opt[...]

394 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY 2 Access and r ecord the Call Processor MA C address: a In the NBX NetSet - Main Menu window , click Repor ts . b Click the System Data tab. c Record the MAC addr ess. MAC addresses use colons as separato rs. T ake care to record the Call Processor MAC Address, not the Music-o n-Hold MAC address, which[...]

Installing ConneXtions 395 Installing ConneXtions T o install the NBX ConneXtions H.323 Gateway: 1 Insert the NBX Resource Pack CD into the PC. Click NBX Applications, and then click NBX ConneXtions, and then click OK . If the program does not start automat ically , click the W indows Start menu, and then Run. T ype D:autorun, substitut ing the let[...]

396 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY 8 Only one Gateway? - Click Ye s if the NBX system has on ly one H.323 gateway system. CAUTION: Multiple gateways mu st have unique conf igurations. Multiple gateways need a distinguishing “Gateway Number”. Assign the first installed gateway to number 0; the second to number 1; and so on. 3Com reco[...]

Installing ConneXtions 397 15 Do you want to use alter nate Gatek eepers? If you select Ye s , the chosen gatekeeper maintains a list of altern ate gateke epers to be used if the preferr ed gatekeeper does not respond. If you choose to use alt ernate gatekeep ers and have also select ed to autodiscover new gatekeepers if ConneXtions cannot contact [...]

398 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Overview of H.323 The H.32 3 standard pr ovides a found ation for audio, video, and data communications across IP -based networks, including the Internet. By complying with H.323, multimedia products and applications from differ ent vendors can interoperate , allowing users to communicate without conce[...]

Overview of H.323 399 connection alive until one of the parties ends the connectio n. A call tear -down signal indicat es to the netw ork, and to the oth er party , when a call ends. On standar d telephone ne tworks, the telephone company uses this signal to determine when to start and stop charging for long distance calls, but long distance charge[...]

400 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY (G.711 and G.723), H.323 gateways ne gotiate the type of compression they use during each call setup. Negot iation ensures that the compression on the transmit side matches the decompression pr ocessing on the receiving side. With the fr ame and pa cket overhead, each G.723 channel needs about 19.2 Kbp[...]

The H.323 Connection 401 POTS Adapters Y ou can purchase cir cuit boards that plug into a personal computer and adapt an analog telephone (POTS) for use with an H.323 connect ion. H.323 Gatekeepers The gatekeeper is an H.323 entity on the net work that provides address translation and controls access to the networ k for H.32 3 terminal s, Gateways,[...]

402 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Connection Considerations As soon as an end-to-end connection ha s been set up, all three networks (local LAN, W AN, and remote LAN) are r eady to pass voice packets. The NBX Business and Basic T elephones u s e their DSP to convert spoken words into digital voice packets. The voice packets are transfe[...]

Connection Considerations 40 3 Because so many devices share the same physical medi a on the Inter net and on the local network, ther e is alwa ys the possibility of incomplete or degrade d connections th at arise fr om network co ngestion , device configuration, or addressing problems. Bridges, switches, routers, and firewalls can help to manage n[...]

404 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Bandwidth Bandwidth is the capacity to carry in formation. By using H.323, the same bandwidth that supports on e uncomp ressed G.711 voice connection can, instead, support severa l compr essed G.723 conver sations with little noticeable difference in quality . Networks differ in the age of their equipm[...]

Connection Considerations 40 5 gateway generates a silence indicato r or sends frames filled with silence, depending on the silence suppression mode. Connections Sometimes pack et loss is caused by a poo r physical connection. This type of packet loss is more likely to occu r in a LAN than in a W AN. T ypical causes are faulty wiring, connectors, a[...]

406 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Quality of Service Contr ol NBX systems addr ess Quality of Service (QoS) issues using methods that are discussed in this section. Adaptive Jitter Buffering All IP network devices use buffers to r etime the packets that they receiv e from a network. Retiming allows th ese devices to compensate for the [...]

Connection Considerations 40 7 NBX systems use the latest developments to addre ss voice packet priority concerns a t the Layer 2 Eth ernet level and at the Layer 3 IP networ k level. Layer 2 NBX sys tems address Layer 2 priority concerns through the 802.1(p and q) standards. These standards have two parts. The first part addresses the way Ethernet[...]

408 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Special Issues This section describes issues related to H.323 telephony in general and to ConneXtions gateways in particular . These include: ■ Firewal l Security ■ Gateway Load ■ Remote Access ■ PBX Connections ■ Class of Service ■ IP T ype of Service and Differentiated Services ■ Altern[...]

Special Issues 40 9 3Com recommends that a high-perfo rmance PC be dedi cated to the ConneXtions software. The question of whethe r an operating syst em is adequately “secure” is a subject of debate. The concern is that W indows has many IP ports of its own. One way to deal with these ports is to set up a firewall that limits the range of exter[...]

410 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY The ConneXtions gateway uses these default port assignment s: ■ For UDP traffic, ConneXtions uses ports 8000-8099 by default. Calls re quire four UDP por ts each. ■ ConneXtions uses ports 1025-5000 for TCP traffic. Y ou can configure TCP ports during installation. During ConneXtions installation, y[...]

Special Issues 41 1 Y ou can use Microsoft’ s VPN Dial Up Networking (version 1.3) to establish a virtual private network connection between a roaming laptop and the NBX system LAN. One end o f the VP N connection is in the laptop while the other end must be located in a VPN server between the router and firewall. The VPN server provides caller a[...]

412 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY T ie-line connections between NBX and PBX systems requir e technical people from both ends of the connection to collaborate in these major areas, discussed next: ■ H.323 Interoperability ■ IP Addressing ■ V oice Ports ■ Extension Dial Plans ■ Extension Delay H.323 Interoperability H.323 proto[...]

Special Issues 41 3 Outgoing IP addresses can be entered: ■ As pre -pro grammed speed di al numbers that fo rwar d callers to the Auto Attendant at a r emote NBX system. ■ By modifying the dial plan. Y ou can configure the speed dial numbers to include an appended extension if a person in one NBX syst em needs to make frequent calls to someone [...]

414 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Extension Delay Call setup times for digital connection s, compared to analog connections, are instantaneous so ther e is no need to include a delay between the IP address and an appended extension. Incoming H.323 calls to an NBX system usually go dir ectly to the Automated Attendant. Although the Au t[...]

Checking Connectio ns 415 Alternate Gatekeepers A zone can contain only one gatekeep er at a time, although multiple distinct devices can pr ovide the gateke eper function in a zone. Multiple devices that provide the R AS signaling f unction for the g atekeeper are called alter nate gatek eepers. Each alter nate gatekeeper appears to each endpoint [...]

416 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Local Considerations All voice packets that mo ve between an NBX Business or Basic T elephone, Call Processor , ConneXtions gateway , and router on the LAN have a high priority and high quality of service. However , at the router and beyond , network administrators can inf luence H.323 call quality thr[...]

Checking Connectio ns 417 ■ (It is normal for a first ping to fail and subsequent pings to succeed.) ■ Subsequent requests timed-out ■ (Indicates some packet loss. Rerun using the “-n 100” option. The “request timed out” number r epres ents the percentage of lost packets. These packets could have been lost in either direction.) b Dest[...]

418 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY In addition to the NetMeeting so ftware, participating computers need an audio card with a headset (or speakers) and a microphone. The audio card must support full-duplex 64 Kbps transfers. Note that it is possible for a NetMee ting connection to b e unsuccessful and still have a successful ConneXtions[...]

Checking Connectio ns 419 a Select Open when the download is complete. b Click Ye s to confirm installation. c Click Ye s to acknowledge the legal agr eement. d Click OK to accept the default installation directory . e Click OK to acknowledge successful installation. 7 Open NetMeeting: a Click Next on next two scr eens. b Enter your details as requ[...]

420 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY ■ Call rings remote end and it answers, but there is no audio. Faulty connection to a microphone, speaker or both. Firewall is blocking audio (UDP) packets. ■ Calls work in one direction, but not in the r everse direction. Place a call to determine which firewall is blocking TCP t raffic. Once you [...]

Placing Calls 42 1 Extension Lists Y ou can configure H.323 ports for single -digit access (usually 8) instead of a specific 3-digit line extension. Th e single-digit acce ss allows the NBX system to select an available line port when yo u place an exter nal call. Internet IP line ports and CO (central office) line ports must never be assigned to t[...]

422 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Speed dial numbers can be system-wide or personal. System speed dial numbers (700-799) apply system-w ide and are pr ogrammed by the system administrator . Personal spee d dial numbers (601 through 699) apply only to an individual telephon e; t hey are pr ogrammed by its owner . Y ou can assign any of [...]

Placing Calls 42 3 One Button Access Y ou can configure an Access button on a NBX system to dial a complete H.323 (or switched) dial sequence. This procedure assumes that all buttons available for one-button access are configur ed in the first ten system (or personal) spee d dial locations. T o set up one-button dials: 1 In the NBX NetSet - Main Me[...]

424 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Receiving Calls ConneXtions gateways route incoming calls to any available H.323 port. The NBX system then connects this port to the extension specified dur ing port configuratio n. H.323 ports are configur ed through the NBX software just like line car d ports. Se lectable ex tensions ar e: ■ Auto A[...]

Receiving Calls 425 Attendant Console By convention, NBX systems reserve extension 100 or 1000 for the Attendant Console (receptionist), alth ough the Attendant Console can be assigned any inter nal extension n umber . Outside callers cannot reach internal extensions without operato r involvement when incoming calls are dir ected to the At tendant [...]

426 A PPENDIX D: C ONNE X TIONS H.323 G ATEWAY Handling Conference Calls Y ou can include gateway port connections in local conference calls along with PSTN line connections. Howeve r , ConneXtions does not support conferences at the H.323 level, so, if two or more of the conferring parties are at a remote NBX syst em, each r equires a separate por[...]

E C ALLER ID Caller ID behavior varies depending on the type of device and the conditions under which the call is rece ived. This appendix describes these caller ID conditions: ■ Forwarded Calls and Caller ID ■ Long Caller ID Character Strings ■ S pecific Caller ID Situations Forwarded Calls and Caller ID While a forwarde d call is ringing on[...]

428 A PPENDIX E: C ALLER ID from the top line appears on the bottom line. After an additional five seconds, if the Caller ID informat ion from the top line exceeds the capacity of both display lines, the numeric portion is removed and only the name portion appears in the display . Specific Caller ID Situations The Caller ID information that appear [...]

Specific Caller ID Situations 429 Bridged Extension T elephones Caller ID information appears in exactly the same way on a bridged extension telephone as it does on a non-bridged extension telephone. See “ Caller ID ” on page 427 and “ Long Caller ID Character Strings ” on page 427 . Calls That Are Forwarded Multiple Times If a call is forw[...]

430 A PPENDIX E: C ALLER ID External ISDN BRI Calls An externa l call arrives at an NBX system on an ISDN BRI channel and is routed to A ’ s teleph one. When A transfers the call to B, the Ca ller ID (if any is provided by the telephone company) appears for five seconds in the top line of B’ s telephone display panel. If no caller ID informatio[...]

Specific Caller ID Situations 431 Internal Calls On a single NBX system, user A calls B who transfers the call to user C. In C’ s telephone display panel, the top lin e contains Caller ID information for A and the bottom line contains Caller ID information for B. Nortel Phones If you have Nortel telepho nes connected to your NBX system using the [...]

432 A PPENDIX E: C ALLER ID[...]

G LOSSARY 10BASE-T A form of Ether net and IEEE 802.3 network cablin g using twisted pair . It provides 10Mbits/s with a maximum segment length of 100 m (382 ft). 10BASE2 An implementation of IEEE 802 .3 Ether net standard, often called thinnet or cheapernet, because it uses t hin coaxial cable. 10BASE2 runs at a data transfer rate of 10 Mbits/s wi[...]

434 G LOSSARY auto dial A feature that opens a line and dials a preprogrammed telephone number . Auto Attendant A system feature that provides in coming callers with menu options to help them reach the appr o pri ate person or information. Auto Discovery A feature that “discovers” a n ew telephone or other device on the network. A new telephone[...]

G LOSSARY 435 bus topology A type of network in which all devices are connected to a single cable. All devices that are attached to a bus network have equal access to it, and they can all detect all of t he message s that are put on to the network. byte A unit of 8 bits that forms a unit of data. Usually each byte stores one character . call covera[...]

436 G LOSSARY client/server computing The division of an application into two parts that are linked by a network. A typical example is a database ap p lication in which the database and application software resi de on a serv er , and the interface for entering or retrieving information resides on i ndividual workstations (clients). CLI See caller I[...]

G LOSSARY 437 congestion The r esult of increased network use on a LAN segment. Standard network partitioning practices must be invoked to reduce bottlenecks and maximize throughput speeds on the segment. contention The method used to resolve which users gain access to crowded bandwidth. CO Central Office. A telephony term for the telephone company[...]

438 G LOSSARY direct mail trans fer T ransfers a caller d irectly to anothe r user’ s voice mail without requiring them to wait through ringing and without interrupting the recipient. domain A gr oup of nodes on a network that form an administrative entity . A domain can also be a number of servers that ar e gr ouped and named to simplify network[...]

G LOSSARY 439 Ethernet switching A technique that brings the adva ntages of a parallel networking architectur e to contention-based Ether net LANs. Each LAN c an be segmented with its own path. When users on differ ent segments exchange data, an Ethern et swit ch dynamically connects the two separate Ethernet channels with out interfering with othe[...]

440 G LOSSARY header The control information added to the beginnin g of a transmitted message. This may consist of packet or block address, destination, message number and routing instructions. hierarchical network A network with one host at its hub, which is the major processing center , and one or mor e satellite processing units. hot swap The ab[...]

G LOSSARY 441 intelligent hub See managed hub . IP Internet Protocol. The TCP/IP standa r d protocol that defines the IP datagram as the unit of information pa ssed across an Internet. IP provides the basis for connectionless packet delivery service. IP address The address used by devices on the network to est ablish their unique iden tit y . IP ad[...]

442 G LOSSARY latency The sum of all the delays in an end-to-end co nnection. layering The process of dividing complex softwar e u p into several l ayers, each of which performs a specific task. Layering allows fast er and easie r software development and is often used in public, open software. LCD Liquid Crystal Display . A low cost display techno[...]

G LOSSARY 443 multiplexer A device that can send se veral signals over a single line. A si milar device at the other end of the link then separates the sign als. multi-tasking The concurrent execution of two or more tasks or the concurrent use of a single program that can carry out many functions. NCP Network Call Pr ocessor . The device th at mana[...]

444 G LOSSARY NOS Network Oper ating System. Soft ware that connects all the devices on a network so that resour ces can be sh ared ef ficiently and managed fr om a central location. Novell NetW are is one example of a network operating system. OEM Original Equipment Manufact urer . The maker of a product or component that is marketed by another ve[...]

G LOSSARY 445 packet swit ching A method of switching data in a networ k. Individual pa ckets of a set size and format are accepted by the network and delivered to their destination. The sequence of pack ets is maintained, and destination established, by the exchange of control information (also contained in the packets) between the sending term in[...]

446 G LOSSARY preview dialing Automated dialing feature in which CT I software queues the next call to be made but allows you to check and activate the call. PRI Primary Rate Interface. An ISDN service for users wit h large bandwidth requir ements, such as large PBXs or high performance video desktop conferencing systems; the ISDN equivalent of a T[...]

G LOSSARY 447 RMON Remote Monitoring. A fa cet of SNMP-based net work management, the RMON MIB (Management Information Base) defines the standard network monitoring funct ions for co mmunication between SNMP-based management consoles and remote monitors. A typical MIB captur es informat ion about a de vice, but RM ON captures information about traf[...]

448 G LOSSARY STP Shielded T wisted Pair . A twisted pair of wires surrounded by a shield that is typicall y made of br aided wir e or met al foil. switched Ethernet An Ethern et network that allows each user the full Ether net bandwidth of 10 Mbit/s to another node. system-wid e greetings A special type of time-dependent greeting that is used thr [...]

G LOSSARY 449 translation The process of interpreting or modifying dialed digits for incoming or outgoing calls and allows the call to progr ess through the network. trunk A communications channel between two points. It often refers to large-bandwidth telephon e channels between major switching centers, capable of transmitting many simu ltaneous vo[...]

450 G LOSSARY[...]

I NDEX Symbols 271 Numbers 10BASE2, defi nition 433 10BASE-T , definition 433 3102 headset confi guration 155 4ESS protocol call-by-call service 255 on T1 spans 254 overview 66 selecting 255 4-Port Analog T erminal Card adding 199 911 and Class of Service 273 specifying location 131 A access buttons Attendant Conso le 176 H.323 calls 423 mapping 14[...]

452 I NDEX remote telephones 146 audio settings 280 Auto Discovery Analog Line Cards 186 Attendant Conso le 163 BRI-ST Digital Line Card 214 E1 channel numbering 237 E1 Digital Line Card 228 first extension used 107 T1 Digital Line Card 242 telephones 47, 126 Automated Attendant activating changes 319 adding 308 buttons 316 configuring 308 default [...]

I NDEX 453 changing extension name 163 configuring 162 extension range 55 group button mapping 157 removing extensions 163 call processing inbound 29 outbound 29 Call Processor configuring DHCP serv er to pr ovide 383 specifying the MAC address f rom a telephone 356 Call Reports capabilities 347 configuring 348 installing 347 call restrictions 273 [...]

454 I NDEX NBX Business T elephone 352 telephone buttons 357 telephone display panel 357 telephone LEDs 357 telephone speaker 358 dial by extension or name 308 dial by nam e direc tory configuring names 131 dial plan 3-digit and 4-digit 53 configuration file 30, 44 configuring VTLs 8 2 default Auto Extension 107 exporting 48 extension settings 5 2 [...]

I NDEX 455 replacing disk 292 reverting to a single disk 293 display panel, testing 357 DNS (Domain Name Server) configuring for VPIM 7 7 number of servers 77 Do Not Disturb and T API Route Points 265 group button mapping 154 downloading software Label Makers 350 NBX Call Reports 349 NBX Resour ce Pack C D 349 NBX T API Service Provider (NBXTSP) 34[...]

456 I NDEX firewa lls 408 firmware, NBX Business and Basic T elephones 352 Flash attendant console button mapping 170 group button mapping 155 Frame Relay , definiti on 439 G Gateway IP Address 356 glare, definition 439 greetings importing 307 greetings and main menu example 314 greetings, Automated Attendant description 310 example 314 H H.323 cal[...]

I NDEX 457 J jitter buffers 406 K key mode configur ation 156 key mode, definition 441 key pad button actions 317 Keyset mode dial plan 32 prefix 55 L labels, downloading s oftware 35 0 LCD display panel, testing 357 Least Cost Dial Plan table 39 LEDs BRI-ST Digital Line Card 218 E1 Digital Line Card 231 T1 Digital Line Card 252 LEDs (status lights[...]

458 I NDEX E1 Digital Line Card IP settings 239 E1 Digital Line Card name and type 232 E1 groups 234 T1 Digital Line Card 252 T1 Digital Line Card IP settings 261 T1 groups 257 modifying Automated Attendant 320 modifying dial plan 51 modifying extension lists 61 modifying system settings 285 administrator password 289 advanced regional settings 282[...]

I NDEX 459 telephone button mapping 174 phantom mailbox 263 and T API Route Points 266 extensions 57 H.323 calls 425 overview 263 Pickup Ext. group button mapping 158 Pickup Gr oup group button mapping 157, 158 play/record extension where to specify 310 Port Usage, voice mail 302 powered Ethernet cable and LUI 352 pretranslation dial plan 31 pretra[...]

460 I NDEX system settings 289 serial number , tele phone 356 settings system-level 275 system-wide 301 signaling, configuring BRI 216 E1 ISDN PRI 229 T1 DS1 244 T1 ISDN PRI 248 silence suppression 189 , 404 system-wide 280 single digit transfer button 318 site codes using for VPIM 68 using for VTLs 79 software downloading NBX Label Makers 350 NBX [...]

I NDEX 461 T1 groups changing memb ership 258 configuring 246, 250 membership status 251 modifying 257 rem ov i ng 2 5 9 T1 lines, connecting 245 T1 span activating 245 echo cancell ation 247 modifying 252 status 246 TA P I route point pas swor d 267 Route Point, definition 265 T API (T elephony App lication Programming Interface) definition 448 ma[...]

462 I NDEX VTL (Virtual T ie Line) 77 audio compression option 94 configuring 81 dial plan configuration 82 license installation 81 managing VTLs 92 modifying name of 92 music on hold 99 password configuration 95 password in dial plan 96 rero u ti ng V TL c al l s 9 0 silence-suppression option 94 statistics 93 toll calls 99 troubleshooting 99 uniq[...]

FCC C LASS A V ERIFICATION S TATEMENT This equipment has been tested and found to comply wi th the limits for a Clas s A digital device, pursuan t to Part 15 of FCC rules. These limi ts are design ed to pr ovide r easonable protection against harmful interference when the equipment is operated in a commercial environment. This e quipment generates,[...]

I NDUSTRY C ANADA N OTICE NOTICE: The Ind ustry Canada (I C) label identifies certified equipment. This certification means that the equipment meets the telecommunic ations network prot ectiv e, operational, and sa fety requ irements as prescribed in the appropriate Terminal Eq uipmen t Technical Requirements d ocument( s). The department does not [...]

any third party wi thout the expr ess written consen t of 3Com. You further agree to take all reasonable precautions to preclu de access of unauthorized persons to the Software. (f) Termination . 3Com may terminate this Section 1 and th e licens es granted hereby upon the breach by you of any the provisions of th is Section 1. Upon such termination[...]

6 Exclusive Remedies and Limitations of Liabi lity . THE ENTIRE LIABILITY OF 3Com AND ITS AFFILIATES, DISTRIBUTORS, DE ALERS AND SUPPLIERS (AND TH E DIRECTORS, OFFICER S, EMPLOYEES, AGENTS AND AFFILIATES OF ALL OF THEM) AND YOUR EXCLUSIVE REMEDIES FOR ANY DAMAGES SHALL BE (1) FOR FAILURE OF PRODUCTS DURING THE WA RRANTY PERIOD, THE REMEDIES STATED [...]