Aastra A6737-0131-10-55 Bedienungsanleitung

Aastra Model 6737i SIP IP Phone User Guide Release 3.3.1 SP3 41-001452-05 REV01 – 04.2014[...]

ii 41-001452-05 REV01 – 04.2014 Sof tware Lic ense A greemen t Aastra, hereinafte r known as "Seller" , grants to Customer a pe rsonal, worldwide, non-transferable, non-sublicenseable and non-exclusiv e, r estricted use license t o use Software in object form solely with the Equipment f or which the Soft- ware was intended. This Pr oduc[...]

41-001452-05 REV01 – 04.2014 iii Co n t e n t Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content iv 41-001452-05 REV01 – 04.2014 Resetting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content 41-001452-05 REV01 – 04. 2014 v None K ey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content vi 41-001452-05 REV01 – 04. 2014 Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Message Waiting Indicator Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

41-001452-05 REV01 – 04.2014 1 We l c o m e The Aastra 6737i off ers advanced XML capability to acce ss cust om applications and is fully in teroperable wi th leading IP-PBX pla tforms. F eat uring a 5-line display , the 6737i suppor ts up to 9 line s with call appearanc es and allow s you to mak e and receiv e calls, tr ansfer , conf erenc e, an[...]

Welcome 2 41-001452-05 REV01 – 04.2014 Requirements The 6737i IP Phone requires the following environment: • SIP-based IP PBX syst em or networ k installed and running with a SIP account created for the 6737i phone. • Access to a T r ivial File T ransfer Pr otocol ( TFTP), File T ransfer Pr otocol (FTP), Hyper text T ransfer P rotocol (HT TP)[...]

41-001452-05 REV01 – 04.2014 3 Getti ng S tarted The 6737i must be set up and be configured prior to its fi rst use. T his sec tion describes phone behavior and start up screens y ou may see when the phone is first plugged in, or when it is restarted. Plu gging in and Star ting the Phon e The 6737i automatically be gins the star t up sequence as [...]

Getting Started 4 41-001452-05 REV01 – 04.2014 The 6737i phone then checks settings and looks for new configuration and firmware updates f or the phone from a server . If a new update is found , the phone display s the message “ Updating C onfiguration ” . This may take a few moments while the phon e downloads the lat est updates. I f l a n g[...]

Getting Started 41-001452-05 REV01 – 04. 2014 5 Network Connected/Network Disconnected If your phone is succe ssful when connecting to the network the f ollowing scr een displays bef ore chang ing to the Idle screen. If your phone did not successfully connec t to the n etwork , the " Network Disconnected " prompt appears on the display [...]

Getting Started 6 41-001452-05 REV01 – 04.2014 Idle Scre en When the phone h as successfully updated the configuration and connec ted to the ne twork, th e phone displays the Idle State screen. The idle screen is shown w henever your phone is not in use. The Idle State screen lists y our name (SIP screen name) and da y , date, and t ime. In th e [...]

Getting Started 41-001452-05 REV01 – 04. 2014 7 Idle Screen Wit h Softkeys Configured If you or yo ur administrat or have c onfigured softkey functions on y our phone , the labels f or those functions display on the screen. F o r example, in the follo wing illustration, "Hom e" was configured as a speed dial key on the bottom set of sof[...]

Getting Started 8 41-001452-05 REV01 – 04.2014 Screen Display After Picking Up the Handset When you pickup the handset, the screen displays as follo ws: This screen displays the following keys lo cated on the bottom left of the screen: • Dial • Conf (C onference) • Xfer ( T ransfer) A More softkey also displays at the bottom right of the sc[...]

41-001452-05 REV01 – 04.2014 9 IP Phone K eys Ke y P a n e l The f ollowing sections describe the v arious 6737i phone key functions on both the symb ol and text hardwa re platf orms, and how they help you make and man age your calls and caller information. Images of the symbol ke ys and the symbol hardware platform are used throughout this docum[...]

IP Phone Keys 10 41-001452-05 REV01 – 04.2014 K ey Descriptions The f ollowing tabl e identifies the key s on the key panel of y our 6737i IP phone tha t you can use f or handling ca lls. Te x t K e y s Sym bol Keys Key Descripti on* Goodb ye k ey - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without sa[...]

IP Phone Keys 41-001452-05 REV01 – 04. 2014 11 *See the Aastra 6737i IP Phone User Guide f or more inf ormation abou t each of these key s. Navigatio n Keys - Pr essing th e UP and DOW N arrow keys lets you view differen t status and text messages on the L CD display (if there is more than 1 line of sta tus/text messages). These keys also let y o[...]

IP Phone Keys 12 41-001452-05 REV01 – 04.2014 Ke y p a d Ke y s The 6737i has a keypad with digits from 0 through 9, a “*” ke y, and a “#” key . Keys 2 through 9 contain the let ters of the alphabet. The 6737i ph one keypad includes the following: The "*" is called the "star key" . The "#" is called the "[...]

41-001452-05 REV01 – 04.2014 13 Methods for C ustomizing Y our Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Pho ne • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI Y ou can custo mize your phone by pressing the Options key and ac [...]

Methods for Customizing Your Phone 14 41-001452-05 REV01 – 04.2014 Simplified Optio ns Menu Y our System Administrator may configure a simplified option s menu for your phon e. The following table indicate s the options that may appear on your phone if the simplified options menu is applied. Using the IP Phone UI Refe re nce s F or more informati[...]

Methods for Customizing Your Phone 41-001452-05 REV01 – 04. 2014 15 Phone Options via the Aastra W eb UI In addition to the IP Phone UI o ptions, you can also customiz e additional options on the IP Phone using the Aastra W eb UI. In order to access your pho ne using the Aastra Web UI, you need to k now your phone ’ s IP address. T o find your [...]

Methods for Customizing Your Phone 16 41-001452-05 REV01 – 04.2014 The f ollowing cat egories display in the side menu of the Aastr a W eb UI: Status, Operation, Basic Set tings . Headings Descriptions Status The Status section displays the net work status and the MAC address of th e IP phone. It also displays hardware and firmware info rma- tion[...]

Methods for Customizing Your Phone 41-001452-05 REV01 – 04. 2014 17 Basic Settings Pr eferences - Allows you to enab le/disable t he following: • Par k C al l • Pick Up Parke d C all • Display D TMF Digits • Play Call W aiting T one • Stuttere d Dial T one • XML Beep Support • Status Scroll Dela y (seconds) • Switch UI Focus to Ri[...]

18 41-001452-05 REV01 – 04.2014 Phone Stat us Y ou can view the status of y our phone using the IP Pho ne UI or the Aastra W eb UI. Phone Status via IP Phone UI The " Phone Status " option on the IP phone display s the status of y our phone to the L CD display . This option allows you to view yo ur phone’ s: • Network status includi[...]

Phone Status 41-001452-05 REV01 – 04. 2014 19 Finding Y our Phone ’ s IP A ddress If you want to access yo ur phone ’ s options using an I nternet br o wser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI. Use the f ollowing pr ocedure t o find your phone ’ s IP address . IP Phone UI 1. P ress to e[...]

Phone Status 20 41-001452-05 REV01 – 04.2014 Phone Status via the Aastra W eb UI Use the f ollowing proc edure to view the ph one status via the Aastra W eb UI. This Status window is read only. It displays the status of your pho ne which includes the following: • Network Status • Ha rdw are I nfo rm at ion • Fir m w a re I n f or m a t i o [...]

Phone Status 41-001452-05 REV01 – 04. 2014 21 The follo wing table describes the status c onditions that can display for the account. Status Conditio n Description Registered Displays this status on accounts that HA VE been regist ered with the SIP proxy server . Example : Backup Registrar Line SIP Account Status Used? 1 650@proxy.com:506 0 Regis[...]

22 41-001452-05 REV01 – 04.2014 C ustomizing Y our Phone The f ollowing pa ragraphs desc ribe the option s availabl e from either the IP Phone UI, the Aastra W eb UI, or both, and pr o- vide procedures applicable to the option. Ring T ones and T one S ets Y ou can configure ring tones and ring tone sets on the IP phon e. Ring T ones There ar e se[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 23 Ring T one Sets In addition to rin g tones, you can configur e ring tone sets on a global-basis on th e IP phone. Ring tone sets consist of tones customized fo r a specific countr y . The ring tone sets you can configure on the IP phones are: • Aust ral ia • Braz il • Eur ope (generic [...]

Customizing Your Phone 24 41-001452-05 REV01 – 04.2014 8. Select the country for which you wan t to apply the tone set. V alid values are Aus tral i a , Brazil , Europe , Fran ce , Germany , Italy , Italy2 , Malaysia , Mexico , Brazil , Russia , Slovakia , UK , and US . Default is US . 9. Press Done. The ring tone and tone set you select is immed[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 25 Contra st Level The " Cont ra st Leve l " option on the IP phone allows you to set th e amou nt of light th at illuminates the L CD display . Use this option to set the preferenc e of contrast level. Y ou can set the contrast level using the IP Phone UI only . Se tti ng Con tras t [...]

Customizing Your Phone 26 41-001452-05 REV01 – 04.2014 Live Dialpad* The "Live Dialpad" option o n the IP phone t urns the Live Dial Pad mode ON or OFF . With live dial pad ON, the 6 737i IP phone automatically dials out and t ur n s ON H a nd s f re e m o d e a s so o n as a d ia l p ad k ey o r so f t k ey i s pr es s ed . Wit h li ve[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 27 DHSG The “DHSG” optio n allows y ou to enable or disable DHSG headset support. Setting Audio Mode , Headset Mic V olume, and DHSG Tim e a n d D a te On the IP phones, you can configure the following: • Time and dat e • Time and dat e format • Time zone • Daylight savings time •[...]

Customizing Your Phone 28 41-001452-05 REV01 – 04.2014 Configuring T ime and Date Use the following procedures to configure th e time and date settings on the IP phone . Se t Tim e an d Tim e Fo rm a t Set Da te an d Dat e F ormat IP Phone UI Note: The time and time format you configure display on the ph one’ s idle screen. 1. Press on the phon[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 29 Set Ti me Zo ne Daylight Savings Time Set Ti me Serv ers With a valid time ser ver enabled your IP phone wi ll synchronize the time displayed with the specified configuration ser ver . The phone will use the time from Time Ser ver 1 unless it is no t configured or unavailable, in which case [...]

Customizing Your Phone 30 41-001452-05 REV01 – 04.2014 4. Using the keys on the keypad , enter an IP address or domain name f or the time server . Use the " Backspace " key to move back a space and delete a character . Use the " Dot " softkey to enter dots within the IP address or domain name. Use the " ABC " softkey[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 31 Language The IP phones suppor t several different languages. Y ou can ha ve the IP Phone UI and the Aastra W eb UI display in a spe- cific language as required . When you set the language to use, all of the display screens (men us, services, options, configu- ration parameters, etc .) displa[...]

Customizing Your Phone 32 41-001452-05 REV01 – 04.2014 The change is dynamic. When you exit th e Options Menu, the phone displays all menu items in the langua ge you selected 3. Select Language . 4. Select Sc reen Language . The current language setting displays on the IP Phone. 5. T o change the language setting, use the 5 and 2 keys to scroll t[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 33 Language I nput The 6737i suppor ts text and charac ter inputs in var ious lang uage s (English, Ger man, French, Spanish, Italia n, Portuguese, Russian, and Nordic). Inputting tex tual or charac ter information into the IP Phone UI can be do ne using the keypad on the phone. Y ou enable the[...]

Customizing Your Phone 34 41-001452-05 REV01 – 04.2014 Spanish German Italian Key Uppercase Charac ters Low ercase Characters 00 0 1 1.:;=_,-'&() 1.:;=_,-'&( ) 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4G H I 4 Ï Í g h i 4 ï í 5 JKL5 jkl5 6M N O 6 Ñ Ó Ò m n o 6 ñ ó ò 7 PQRS7 pqrs7 8T U V 8 Ú Ü t u v 8 ú ü 9 WXYZ9[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 35 Por tuguese Russian Nordic Key Uppercase Charac ters Lowercase Characters 00 0 1 1.:;=_,-'&( ) 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8T U V 8 Ú Ü t u v 8 ú ü 9 WXYZ9 wxyz9 ** &l[...]

Customizing Your Phone 36 41-001452-05 REV01 – 04.2014 Configuring Language Input Using the IP Phone UI Y ou ca n configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. Y ou can change this setting using the IP Phone UI or the Aastra Web UI. Use the following [...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 37 Latin 2 C haracte r Set The 6737i includes sup por t for ISO 8859-2 (Latin2) of multi- nationa l languages wh en displaying and inputtin g in the IP Phone UI and the Aa stra W e b UI. UTF-8 is also compatible with XML encoding on the IP Pho nes. The foll owing table illustrat es the Latin 2 [...]

Customizing Your Phone 38 41-001452-05 REV01 – 04.2014 User Passw ord This categor y allows you to change the use r password fo r your phone. Changing your passwor d ensures that only you can alter your pho ne settings, and h elp s keep your system secur e. Y ou can ch ange your user passwor d using the IP Phone UI or the Aastra Web UI. Setting a[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 39 Resetting a User P assword If you forg et yo ur pas sword, you can reset it an d ente r a n e w password. The reset user password f e ature resets the pass - word to the factory default which is blank (no password). Y ou can reset a user password using the Aastra W eb UI only . Reset a User [...]

Customizing Your Phone 40 41-001452-05 REV01 – 04.2014 Restarting Y our Phone Y ou may want to restar t your phone to check for updates on the ser ver . Y ou may occasionally nee d to restart your phone to s et c ha ng es or up da tes to yo ur ph on e o r n e two r k s et ti ng s. Y o u m ay al so ne e d to re st ar t yo ur ph o ne if you ha ve b[...]

Customizing Your Phone 41-001452-05 REV01 – 04. 2014 41 Locking/Unlock ing a Phone Use the fo llowing proc edures to l ock an IP phone and prev ent it from being used or co nfigured. Lock the Phone Unlock the Phone IP Phone UI 1. Press on the phone to enter the Options List. 2. Se lect Phone Lock and pr ess Select . 3. At the " L ock the pho[...]

Customizing Your Phone 42 41-001452-05 REV01 – 04.2014 Defining an Emergency Dial Pla n Public telephone netw orks in countries aro und the world hav e a single emer gency telephone number (emer gency ser v- ices number) , that allows a caller to co ntact local emergency services for assistanc e when requir ed. The eme rgency tele- phone number m[...]

41-001452-05 REV01 – 04.2014 43 L i n e Ke ys a n d S o f t ke ys This section describes the Multiple Line/C all Ap pearance Keys (L1, L2, L3, and L4 ) located on the bottom-right of the phone, an d the customizabl e softkeys located at the top and bott om of the phone screen. Multipl e Line and C all Ap pear anc es The 6737i has 4 hard line/call[...]

Line Keys and Softkeys 44 41-001452-05 REV01 – 04.2014 Soft k eys Y our 6737i has 12 multi-functional softkey s: • 6 T op Keys : static softkeys (up to 10 programmable functions) • 6 Bottom Keys : stat e -based softkeys (up to 20 programmable functions). Y ou can use the A astra Web UI only , to configure key func tions. The f ollowing table [...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 45 Par k Indicates the key is configured to park incoming calls when pressed. Pick up Indicates the key is configured to pick up parked calls when pr essed. Last Call Return (L CR) Indicates the key is configured f or Last Call Return functionality when pressed. Call F orward Indicates the key [...]

Line Keys and Softkeys 46 41-001452-05 REV01 – 04.2014 State-Based Sof tk eys On the 6737i botto m softkeys, you can configure a specific state to display when a sof tkey is being used. The f ollowing table describes the sta tes availabl e to configure for the softkeys. The f ollowing table identi fies the applicable default stat es for each soft[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 47 In the Aastra W eb UI, the operational sta tes for each softkey display enabled. T o disable a state, you uncheck the box for that state. K ey Display Behavior O n t h e 67 37 i I P P h o n e , y o u c a n c o n f i gu re u p t o 2 0 f u n c t i o n s o n t h e b o t to m s o f t k e ys . I [...]

Line Keys and Softkeys 48 41-001452-05 REV01 – 04.2014 The following illustrations show the configuration of Ke y 12 and how t hat key displays on the phone. Key 12 display s in softkey position 1 on the phone Services Icom Directory Callers LAB 01/01/14 11:00am L1 John Smith[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 49 Line K ey Y ou can set a sof tkey to act as a line /call appearance key on the 6737i. The This key acts as a line that behaves the same as a hard l ine key (L1, L2, L3, an d L4) . Fo r more inf ormation abou t the behavior of line keys , see “Multiple Line and Call Appea- rances” on page[...]

Line Keys and Softkeys 50 41-001452-05 REV01 – 04.2014 Y ou use the Aa stra W eb UI to set a key as a line. Use the following procedur e to set a key to func tion as a line. The procedur e shows the softkey screens as an example. Aastra W e b UI 1. Click on Operation->Softke ys and XML . or Click on Operation->Expansion Module <N >. S[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 51 Speed dial K ey The normal function of the speed dia l option allows you to dial a number quickly by pressing a key c onfigured fo r speed dialing. Y ou can program the keys on the 6737i to speed dial outside numbers, dial directly to another person’ s line or extension, or set up to quick[...]

Line Keys and Softkeys 52 41-001452-05 REV01 – 04.2014 Press-and-Hold to Create a Speed Dial ( ap plicable to softke ys, k eypad key s, expansion module k eys) Pr essing and holding down a sof tkey , keypad key , or expans ion module key on th e phone initiates a speed dial feature . IP Phone UI Note: When cr eating a sp eed dial key fr om the IP[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 53 Creating a Speed Dial Using the Speed Dial E dit Option Y ou can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit , to creat e a speed dial key . 4. In th e " Line :" field , select a line to apply to the speed dial key. This is the line that the phone o[...]

Line Keys and Softkeys 54 41-001452-05 REV01 – 04.2014 5. In the " Enter Name: " field , enter a name to apply to the speed dial key. Use the keypad keys to enter the name. Continue t o press the keypad keys to access the next letter for that key (i.e. press 2 three times to access C ). Press 4 to move to the nex t space, or wait f or t[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 55 Creating a Speed Dial K ey Using the Softkeys or Expansion Module K eys Use the f ollowing proc edure to set a key to function as a speed dial. T he procedur e shows the so ftkey screens as an exam- ple. Aastra W eb UI 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->[...]

Line Keys and Softkeys 56 41-001452-05 REV01 – 04.2014 Creating Speed Dial K ey Using “Ke ypad Speed Dial” in the Aastra W eb UI Aastra W e b UI 1. Click on Operation->Keypad Speed Dial. 2. Select from "Digit 1" through " Digit 9 ". 3. In the input box, enter the phone number , extension, or speed dial prefix to apply t[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 57 Editing Speed Dial K eys On the 6737i, y ou can edit a speed dial key using any of the following methods: • Using the Aastra W eb UI at the path: – Operation->Softkey s and XML – Operation->Expansi on Module Keys • Using the IP Phone UI at the path: – Options->Preferences-[...]

Line Keys and Softkeys 58 41-001452-05 REV01 – 04.2014 Editing a Sp eed Dial on a Softk ey or Expansion Module K ey Aastra W e b UI 1. Click on Operation->Softke ys and XML . or Click on Operation->Expansion Module <N > . 2. Select the key configured for speed dial. 3. In the " Va l u e " field, edit the phone number , ex te[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 59 Editing a Speed Dial Key Using “K eypad Speed Dial” in the Aastra W eb UI "Do Not Disturb " (DND) K ey The IP phones ha ve a fe ature y ou can enable calle d "Do Not Disturb (DND). The DND fun ction allows you to turn DND ON and OFF . If DND is ON, callers calling into the[...]

Line Keys and Softkeys 60 41-001452-05 REV01 – 04.2014 Configuring a DND K ey Use the following procedur e to set a key to func tion as "Do Not Disturb" . The proc edure shows the softkey screens as an example. Aastra W e b UI 1. Click on Operation->Softke ys and XML . or Click on Operation->Expansion Module <N > . Softk eys[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 61 Busy Lamp Field (BLF) K ey The BLF feature on the IP phones al lows a specific extension to be monitored for state changes. BLF monitors the st atus (busy or idle) of extensions on the IP phone. Exam ple A Super visor configures BLFs on his phone for monitoring th e status of a worker ’ s [...]

Line Keys and Softkeys 62 41-001452-05 REV01 – 04.2014 BLF/List K ey F or use with the Br oadSoft Broadw orks Rel 13 or higher pla tform only). The BLF/List feature on the IP phones is specifically designed to sup por t the BroadSof t Broadworks Rel 13 Busy Lamp Fie l d fe a t u re . This featur e allows the IP phone to subscribe to a list of mon[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 63 Configuring a B LF List Key The BLF List fun ction can be configured on the 6737i using the Aastra Web UI only . If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkey s and XML->Ser vices . The BLF List URI is the name of the BLF/List defined on the[...]

Line Keys and Softkeys 64 41-001452-05 REV01 – 04.2014 Automatic Call Distribution (A CD) K ey (for Sylantro Ser vers) The 6737i and any attached Expansion M odules suppor t Automatic Call Distributio n (ACD) f or Sylantro ser vers. The ACD feat ure allows the Sylantr o ser ver to distribut e calls from a queu e to regist ered IP phone use rs (ag[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 65 Configuring a n Automatic Call Distri bution (A CD) Key Use the fo llowing proc edure t o configure A CD on the 6737i IP Phone . The proc edure sho ws the softkey scre ens as an example. Aastra W eb UI 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module[...]

Line Keys and Softkeys 66 41-001452-05 REV01 – 04.2014 Using the A CD Ke y Use the following procedure to log into a phone que ue from your IP phone. IP Phone UI 1. Check with your A dministrator to verify the queue linked to your A CD Key . 2. Pr ess the ACD-configured Key . 3. Pr ess the Log I n Key . 4. Y ou are logged into the queue and the f[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 67 6. T o temporarily stop receiving calls, pr ess the press the Unavailable softkey . If you are on a call (or miss a call that has been distribute d to your pho ne) , you r p hone sta tus auto mat ical ly chan ges to " Unavailable " . Y our phone remains in the " Un avail able [...]

Line Keys and Softkeys 68 41-001452-05 REV01 – 04.2014 XML K ey The 6737i IP phone has a feature you can enable called " XML " (Extensible Markup Lan guage). XML is a markup language much like HTML. Y our System Administrator can create customized XML menu ser vices and l oad them to your IP phone. These services include things like wea[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 69 Configuring XM L Ser vices Aastra W eb UI 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module <N> . Soft k ey s 2. Select fr om “ Key 1 ” through “ Key 10 ” on the T op keys. or Select from "K ey 1" through " Key 2 0 " [...]

Line Keys and Softkeys 70 41-001452-05 REV01 – 04.2014 Configuring an XML K ey Use the f ollowing pr ocedure t o configure an XML key on the 6737i IP Phone . The proc edure show s the softkey screen as an example. 9. In the " Ty p e " field, selec t " Servic es ". 10. (M675i) In the “ Label ” field, enter a label for the S[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 71 3. In th e " Ty p e " field, select " XML ". 4. In th e " Label " field, enter a label to apply to this key. 5. In th e " Val u e " field, enter a URI(s) to apply to this key . Note: Contact your System A dministrator for the appropriate value(s) to en[...]

Line Keys and Softkeys 72 41-001452-05 REV01 – 04.2014 Acc essing the XML Service After an X ML application(s) has been saved to your IP phone, and either the S er vices Menu or a key have been config- ured to access the XML applicatio ns, the cu stomized service is ready for you to use . From the Servic es Menu Use the following procedure to acc[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 73 Fla s h Key Y ou can set a key to generate a flash event when it is pr essed on the 6737i. Y ou do th is by setting the key to " flash ". T h e I P phone generates flash events only when a call is connec ted and th ere is an active RTP stream (for e xample, when the call is not on [...]

Line Keys and Softkeys 74 41-001452-05 REV01 – 04.2014 Sprecode K ey Y ou ca n set a key to automatically activate specific se r vices offered by the ser ver by setting a key to " sprecode ". F o r example, if the sprecode value of *82 is configur ed, then by pressin g the key , *82 automatically act ivates a service pro- vided by the s[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 75 Pa r k/ P i c ku p Keys The 6737i phone h as a park and pick up call feature that allows you to pa rk a call and pick up a call when required. The IP phones suppor t th e Park/P ickup feature on the Asterisk , BroadW orks, Sylantro, and ININ servers. The park/pickup featur e per forms as fol[...]

Line Keys and Softkeys 76 41-001452-05 REV01 – 04.2014 4. In the " Label " field, enter a label f or the park softkey. Note: The” Va l u e ” and “ Line ” fields ar e configured by the A dministrator . 5. Select from “ Key 1 ” through “ Key 1 0 ” on the T op keys. or Select from "Key 1" through " Key 2 0 &q[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 77 Using the Park Call/Pick up Park ed Call F eature Use the fo llowing proc edure on the IP pho ne to park a call and pick up a parked c all. Par k a Call Pickup a Park ed Call 1. While on a live call, press the " Park " key . 2. P er form the following f or your specific ser ver: Fo[...]

Line Keys and Softkeys 78 41-001452-05 REV01 – 04.2014 Last Call R eturn (L CR) Ke y (Sylantro Servers only) Using the Aastra Web UI, you ca n configure the "Last call return" (LCR) function on a key . This featur e is for Sylantro serv- ers only . If you configure "L CR" on a key, and a cal l comes into your phone , after you[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 79 Call F or ward K ey Using the Aastr a We b UI, you ca n configure th e Call F or ward (CFWD) function on a softkey or expansion module key . Use cal l for wa rding whe n you w ant a spec ific accou nt on your pho ne to be for warde d to an oth er n umb er wh en yo ur p hone is in the busy st[...]

Line Keys and Softkeys 80 41-001452-05 REV01 – 04.2014 BLF/Xfer The BLF key allows one o r more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be tran sferred to other recipients blindly or consultatively . The BLF/Xfer key combin[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 81 Configuring a BLF/Xfer Key Aastra W eb UI 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module <N>. Soft k ey s 2. Select fr om “ Key 1 ” through “ Key 10 ” on the T op keys. or Select from "K ey 1" through " Key 2 0 " o[...]

Line Keys and Softkeys 82 41-001452-05 REV01 – 04.2014 Speeddial/Xfer The spee d dial key al lows a number to b e dialed quickly by pressing one key configured for speed dialing. The Xfer key allows a call to be transferred to other re cipients blindl y or cons ultatively . The Speeddial/Xfer key combines th e Speed Dial and Xfer key's funct[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 83 Configuri ng a Speeddial/Xfer K ey Aastra W eb UI 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module <N>. Soft k ey s 2. Select fr om “ Key 1 ” through “ Key 10 ” on the T op keys. or Select from "K ey 1" through " Key 2 0 [...]

Line Keys and Softkeys 84 41-001452-05 REV01 – 04.2014 Speeddial/Conf The 6737i allows you to configure a sof tkey or expansio n module key to be used as a speed dial conference key ( Speed- dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another par t y at a pre - defined number while remaining [...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 85 Configur ing a Speeddial/C onf K ey Aastra W eb UI 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module <N>. Soft k ey s 2. Select fr om “ Key 1 ” through “ Key 10 ” on the T op keys. or Select from "K ey 1" through " Key 2 0[...]

Line Keys and Softkeys 86 41-001452-05 REV01 – 04.2014 Director y K ey By default, the 67 37i has a Director y key configured on key 2 of the top se t of keys. However , using the Aastra Web UI, you can assign the Director y key to any key on the top or bottom keys on the phone. Pr essing the Director y key displays the “Directory List” . The[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 87 Configuring a D irector y Key Use the fo llowing proc edure t o configure a Dir ectory key on the 6737i IP Phone. Aastra W eb UI Note: By de fault, th e Dir ecto ry key is Key 2 on the T op Sof tkeys. 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module [...]

Line Keys and Softkeys 88 41-001452-05 REV01 – 04.2014 Cal l e rs L is t Key By default, the 67 37i has a Callers List key co nfigured on key 3 of the top set of keys. However , using the Aa stra W e b UI, you can assign the Callers List key to any key on the top or bottom keys on th e phone. Pre ssing the Callers List key dis- plays th e “Ca l[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 89 Configuring a Callers List Key Use the fo llowing proc edure t o configure a C allers List key on th e 6737i IP Phone. !!!DO NO T USE!!! (P aragraph seperat or)Expansion Module Keys Aastra W eb UI Note: By de fault, th e Callers List key is Key 3 on the T op Softk eys. 1. Click on Operation-[...]

Line Keys and Softkeys 90 41-001452-05 REV01 – 04.2014 Redial K ey By default, the 6737i has a dedicated Redial List key . How ever , using the Aastra W eb UI , you can assig n the Redial List key to an y key on the top or bottom key s on the phone. Pressin g the Redial List key displa ys the “Redial List ” . Th e R e d i a l L i s t i s a s [...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 91 Configuring a Redial Key Use the fo llowing proc edure t o configure a Redial L ist key on the 6737i IP Pho ne. Aastra W eb UI 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module <N> . Soft k ey s 2. Select fr om “ Key 1 ” through “ Key 10 ?[...]

Line Keys and Softkeys 92 41-001452-05 REV01 – 04.2014 Conference K ey The 6737i IP phone o ffers two methods of conferencing: • Local conferencing (default me thod) • Cent ralized co nfer encing (fo r Sylantr o and Broa dSoft Call managers ) The Conference key allows you to cr eate conference calls when utilizing any one of the method above.[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 93 Tr a n s f e r K e y The T ransfer key allows you to perform a blind or consultative transfer of an ac tive call to another phon e number . Reference F or more information about the transferring calls, see “ T ransferring Cal ls” on page 112 . Configuring a T ransfer Key Aastra W eb UI 1[...]

Line Keys and Softkeys 94 41-001452-05 REV01 – 04.2014 Intercom K ey By default, the 67 37i has an Inte rcom ke y configured on key 4 of the top set of ke ys. H owever , usin g th e Aa stra Web UI, you can assig n the Interco m key to an y key on the top or bott om keys on the ph one. Y ou can use the In tercom key to automatic ally conne ct w it[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 95 Configuring a n Intercom Key Use the fo llowing proc edure t o configure a C allers List key on th e 6737i IP Phone. Aastra W eb UI Note: By de fault, th e Inter com key is Key 4 on t he T op S oftkeys. 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Modul[...]

Line Keys and Softkeys 96 41-001452-05 REV01 – 04.2014 Servic es K ey By default, the 6737i has a S ervices key configured on key 1 of th e T op k eys. Howe ver , you ca n use any key to con figure a " Servic es " key . The Ser vices key accesses enhanced f eatur es and services provided by third parties. Using the "Ser vices"[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 97 1. Click on Operation- >Sof tkeys and XM L . or Click on Operation->Expansion Module <N> . Soft k ey s 2. Select fr om “ Key 1 ” through “ Key 10 ” on the T op keys. or Select from "K ey 1" through " Key 2 0 " on the B ottom keys. 3. In th e " Ty [...]

Line Keys and Softkeys 98 41-001452-05 REV01 – 04.2014 Phone Lock K ey Y ou can configure a key on the IP Phone to use as a lo ck/unlock key . Y o u assign the function of the key as “ Phone Lock ”. Configuring a Phone L ock Ke y Use the following procedure to configure a Phone Lock key on the 6 737i IP Phone. The procedure shows the softkey [...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 99 Using the Lock/Unlock K ey on the IP Phone After configuring a key as a lock/unlock key, r efer to the following procedur e to use the key on the IP phone. Lock the Phone Unlock the Phone 1. P ress the LO C K key . The phone locks. The LED for the key AND the Message W aiting Lamp illuminate[...]

Line Keys and Softkeys 100 41-001452-05 REV01 – 04.2014 Pa ging K ey (Sends the RTP Stream) Y ou can configure a Paging key on the phone that allows you to se nd a Rea l Tim e T rans por t Protoco l (R TP ) stre am to pre - configured multicast address(es) without in volving SIP signalin g. Y ou enter a multicast IP address(es) and a port number [...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 101 Using the Paging K ey The foll owing proc edure describes the use of the P aging key on the IP Phone . The proce dure assumes y ou have alr eady configured the P aging key using the A astra W eb UI. 5. In th e “ Va l u e ” field, enter a multicast IP address and a port number for the P [...]

Line Keys and Softkeys 102 41-001452-05 REV01 – 04.2014 1. On the IP Phone, press the softkey or expansion module key you configured for Paging (labeled as “ Group 1 ” in the following illustration). The phone opens a multicast RTP session and an outgoi ng OR incoming phone screen displays as f ollows. 2. Pr ess the Drop key to end the multic[...]

Line Keys and Softkeys 41-001452-05 REV01 – 04. 2014 103 Empty K ey Y ou can se t a softkey to force a blank entr y on th e IP phone disp lay for a specific key . Y o u do this by setting the softkey to " Empty " . T he keys are added in or der (from key 1 t o key 20) after any hard - code d key s have been add ed. If a par t icu lar ke[...]

Line Keys and Softkeys 104 41-001452-05 REV01 – 04.2014 None K ey Use the following procedure to delete a key on the 6737i IP Phone. The procedure shows the softk ey screen as an exam- ple. The key func tion is deleted from the IP phon e memor y . Aastra W e b UI 1. Click on Operation->Softke ys and XML . or Click on Operation->Expansion Mo[...]

41-001452-05 REV01 – 04.2014 105 Making Calls This section describes ways to make calls on your 6737i pho ne, using your handset, speakerphone or headset. Dialing a Number First, take the ph one off-hook by : • lifting the handset • pressing or • pressing a line/call appearance key At the dial tone, en ter the number you wish to call. If yo[...]

Making Calls 106 41-001452-05 REV01 – 04.2014 Using Handsfree Speak erphone The handsfree feature allows you to speak to someone withou t using the handse t or headset. Y our phone must be in either the Speaker or Speake r/Headset audio mode. F or more information about setting the audio mode on your phone, see “A u d i o M o d e ” on page 26[...]

Making Calls 41-001452-05 REV01 – 04. 2014 107 T o Make and R eceiv e Calls Using a Headse t IP Phone UI 1. Ensure tha t you have selected a headset a udio mode by accessing the Options list (under option Prefer ences->Set Audio->Audio Mode on the IP Phone). 2. Plug the headset into the jack . 3. P ress the key to obtain a dial tone or to a[...]

Making Calls 108 41-001452-05 REV01 – 04.2014 Using Intercom On the 6737i, y ou can use the Ic om key to auto maticall y connec t wit h a remote extens ion. B y defau lt, the I ntercom ke y is configured as Key 4 on the top se t of softkeys. Using the Icom K ey Y ou ca n set specific incoming Intercom ca ll features on the 6737i IP phone using th[...]

Making Calls 41-001452-05 REV01 – 04. 2014 109 Red ia l The re dial list is availa ble during active ca lls. It store s up to the last 100 number s you called , allowing y ou to scr oll throu gh and select the number you wish to redial. Acc essing the Redial List Deleting from the Redial List Dele te Al l Ite ms Mute Y ou can use the Mute key to [...]

110 41-001452-05 REV01 – 04.2014 Rece iving Calls When a call is ringing at yo ur e xte ns io n, t he i nb ou n d ca ll e rs extension an d name display to the screen. The line/call appearanc e light flashe s quickly for the incom ing call. Answering an Incoming Call To a n s w e r t h e c a l l If the phone is alread y connected to a call , pres[...]

41-001452-05 REV01 – 04.2014 111 Handling Calls When y ou are c onnected to a call, y ou can use the softkey s or har d keys on the phone to pla ce a call on hold, tra nsfer a c all, or conf erence . Placing a Call on Hold Y ou can pl ace an ac tive call on hold by pressing the Hold key . When you place a call on h old, only your phone can retrie[...]

Handling Calls 112 41-001452-05 REV01 – 04.2014 Automatic Ho ld When juggling bet ween calls, you do not have to press the hol d key to go from one cal l to the next. The phone automat- ically puts your current call on hold a s soon as you press a new line/call ap pearance key. If you have more than one call on hold, you can reconnect to a held c[...]

Handling Calls 41-001452-05 REV01 – 04. 2014 113 When you lift the handset on the phone, the Xfer key displays on the bottom set of so ftkeys by defa ult. Use this key to transfer calls. T ransferring C alls in Pre-Dial Mode Use the following procedure to transfer a call to another exten sion in pre -dial mode.. Use the following illustration as [...]

Handling Calls 114 41-001452-05 REV01 – 04.2014 ransferring an Existing Call to Another Existing Call Completing a T ransfer to a Contact in Phone Direc tory Users can complete a blind tran sfer to a contact in their local director y . If a use r is in a call and initiates a tran sfer , th e y can navigate t o the Directory screen wher e a new tr[...]

Handling Calls 41-001452-05 REV01 – 04. 2014 115 T o T ransfer a Call to a Contact in the Phone Director y: Indication of T ransferred Calls When you transfer an active call, the near- end phon e displays a Call T ransferred screen when a call is transferred and the far-end call is dropped . The fol lowing is the Call T ransferre d screen on the [...]

Handling Calls 116 41-001452-05 REV01 – 04.2014 Conferencing Ca lls The 6737i IP phone o ffers two methods of conferencing: • Loca l confe rencing in pre-dial and live dial mode (default method). • Centralized confer encing (for Sylantro and Broadsoft Se rvers) (Administrator must enable this method) . When y ou lift the handset on the phone [...]

Handling Calls 41-001452-05 REV01 – 04. 2014 117 Using Local Conferencing in Pre-Dial Mode Use the fo llowing proc edure t o create a confer ence call using local conf erencing in pre- dial mode. U se the follo wing illus- tration as a reference. IP Phone UI 1. When you begin a conference, you are the first par ty in the conference (Party 1). Pic[...]

Handling Calls 118 41-001452-05 REV01 – 04.2014 Using Local Conferencing in Live Dial Mode Use the following procedure to create a conference call using local conferencing in live dial mode. Creating a Conference Call by Joining T wo Existing Calls 1. When you begin a conf erence, y ou are the first party in the conference (P art y 1). Pickup the[...]

Handling Calls 41-001452-05 REV01 – 04. 2014 119 Centralized Conferencing (for S ylantro and Broadsoft Ser vers) The 6737i allows you to create multiple conferences with unli mited participants (depending on your server limitations) when your Administrator enables Centralized Confer encing. If your Administrator does no t enable Centralized Confe[...]

Handling Calls 120 41-001452-05 REV01 – 04.2014 If any par ty in the conference hangs up (including the par t y that began t he conference), all other par ties in the confer- ence are stil l connected. Setting Up Multiple Conference s (for Sylantro Server only) If any party in a conf erenc e hangs up (inc luding the party that began the conf eren[...]

Handling Calls 41-001452-05 REV01 – 04. 2014 121 Joining Additional Parties to Active Conferences In centralized conferencing, you can join multiple incoming or outgoing ca lls to act ive conferences. Befor e following this procedu re, at least one active conf erence must exist on your phone. Ending a Con ference and T ransferri ng Remaining Par [...]

122 41-001452-05 REV01 – 04.2014 Managing Calls The 67 37i has severa l feat ures t hat m ake it e asie r to m ana ge ca lls, a nd to keep trac k o f your call er hi stor y , as well as you r business and personal contacts. These features include: • Directory List • Callers List • DND and Call F or warding • Vo i c e m a i l Directory Lis[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 123 Sor ting Entries and Quick Search F eature Y ou can so rt multiple numbers according to preference and per form a quick-search feature that allows you to enter the first letter that corresponds to a name in the Director y to find spe cific line items. The phone displays the fir st name with this le[...]

Managing Calls 124 41-001452-05 REV01 – 04.2014 Adding Ne w Entries to the Directory List Y ou ca n store a maximum of 7 number s associated with a unique name. Y ou can apply pre- defined labe ls to the entr y which include, Office, Home, Cell, and Pager , or create your own labels. The following table indicates the maximum char- acters for each[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 125 Editing Entries in the Director y List On Screen 1, when the cursor is in the "Lin e" field, softkey 5 displays a Change softkey . The following example illustrates a Directory entry for "Steve Smith " , with a phone number and an "Office" label . Since the cursor is i[...]

Managing Calls 126 41-001452-05 REV01 – 04.2014 Scrolling Multiple Screens Per Entr y If there are multiple numbers for an entry, the 3 and 4 keys display for you to scroll mult iple screens. The following examples show Screen 1 as S t e ve S m i t h’ s O f f i c e n u m b e r, Screen 2 as Steve Smith ’ s Home number , and Screen 3 as Steve S[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 127 Arranging Multiple Screens Y ou can use the Arran ge sof tkey to move the number/ label/line forward or back ward between screens for the specified name. If there is a label assigned to the entr y, the following screen displays after pressing the Arrang e softkey. • Pr essing the Sav e softkey in[...]

Managing Calls 128 41-001452-05 REV01 – 04.2014 Deleting Entries from the Director y List Y ou ca n delete entries fro m the Dire ctor y List in the following way s: Y ou use the Delete softkey to delete a single or multiple numbers, names , or labels for an individual entry . T o delete a single entr y from the Director y List: T o delete specif[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 129 T o delete all entries from the Direc tor y List: Saving Entries to the Direc tory List Y ou can save entries (names and numb ers) from other sources t o your Di rectory using the following methods: • Save from the Caller List • Save from the Redial List Saving from the Callers List Y ou can sa[...]

Managing Calls 130 41-001452-05 REV01 – 04.2014 Saving fr om the R edial Lis t Y ou can save a name , number , and/or label fr om the Redial List to the Directory List using the follo wing procedur e. Use the following illustration as a r eference . Downloading the Direc tory List to Y our PC Y ou can download th e Directory List to yo ur PC via [...]

Managing Calls 41-001452-05 REV01 – 04. 2014 131 The file displa ys the name , phone number , and line number fo r each Directory entry. Dow nlo ad the Dir ect ory Li st Use the f ollowing proc edure to download the Dir ectory List to your PC using the Aastra We b UI . Note: Y our System Administrator can populate your IP phone Direc tor y List w[...]

Managing Calls 132 41-001452-05 REV01 – 04.2014 Cal l e rs L is t The Callers list is a stored log of your incoming calls. The 6737i telephone stores information on up to 200 incoming calls in the Call ers list. Y our telephone l ogs the number and name (if a vailable) of the caller , when they last calle d, and the number of times they tried to [...]

Managing Calls 41-001452-05 REV01 – 04. 2014 133 Acc ess the Callers List Use the fo llowing proc edure to ac cess the Callers List . Use the follo wing illustration as a r efer ence. Edit Entries in the Callers List In the Callers List, if a dial pad key is pressed when a number an d/or a name is displa yed , th e cursor automatically adds the d[...]

Managing Calls 134 41-001452-05 REV01 – 04.2014 Use the following procedure to edit the Callers List. Use the following illustration as a reference . IP Phone UI 1. Pr ess the Callers List Key. 2. Press 2 and 5 t o find t he entr y you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your lis t. 3. Pr ess the Edi[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 135 Delete Entries from the Caller s List Y ou can delete individual items from the Callers List , or you can delet e all items in the Callers List. Use the following proc edure to delete an individual item fr om the Callers List. Use the follo wing illustration as a referenc e. Use the fo llowing proc[...]

Managing Calls 136 41-001452-05 REV01 – 04.2014 Acc essing and Cle aring Missed Calls Use the following procedure to access and clear missed ca lls fr om the C allers List. Once you displa y the Callers List , the "<number> New Call s" indicator clears . Use the f ollowing illustra tion as a ref erence . Download the Callers List [...]

Managing Calls 41-001452-05 REV01 – 04. 2014 137 Download the Callers List Use the fo llowing proc edure t o download the Call ers List to your PC usin g the Aastra W eb UI . Aastra W eb UI 1. Click on Operation->Directory . 2. I n the Callers List field, click on Sa ve A s . A File Download message displays. 3. Click OK . 4. Enter the locatio[...]

Managing Calls 138 41-001452-05 REV01 – 04.2014 DND and Call F or ward The 6737i has a feature that allows you to configure “Do Not Disturb” (DND) and “C all Forward” (CFWD) for multiple accounts on the phone. Y ou can set spec ific modes for the way you want the phone to handle DND and CFWD. The three modes you can set on the ph one for [...]

Managing Calls 41-001452-05 REV01 – 04. 2014 139 Configuring DND The followi ng describes configuring DND on your ph one. T o configure a DND key, see the section, “"Do Not Disturb" (DND) Key” on page 59 . Configuring DND Using the Aastra W eb UI Use the fo llowing proc edure to c onfigure DND using the Aa stra W eb UI. Note: If you[...]

Managing Calls 140 41-001452-05 REV01 – 04.2014 Using DND Modes via th e IP Phone UI Afte r you ad d a D ND k ey to your p hon e, you ca n tog gle t he DND state using this key on the phone. Use the following proc edure to ena ble/disable DND on the IP Phone . The f ollowing pr ocedures a ssume you hav e already con figured a DND key AND assumes [...]

Managing Calls 41-001452-05 REV01 – 04. 2014 141 DND in Ac count Mode In the above example, Screenname1, Screenname 2, and Screenname3, are three accounts configured on the phone. Only Screenname1 and 3 have DND ON . Screenname 2 has DND OFF . DND in Phone Mode (Default) In the above example, toggling Screenname1 to DND ON, enabled DND f or Scree[...]

Managing Calls 142 41-001452-05 REV01 – 04.2014 DND in C ustom Mode In the a bove example, Screenname1 and 3 have DND ON as indicated by a check mark (  ). Scr eenname2 has DN D off as indicated by an X . The ALL ON an d ALL OFF softkeys allo w you to ena ble or disable DND on all ac counts , respectively . Call F or ward A cc ount-Based Confi[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 143 The following table describe s the key and M essage W aiting Indicator (MWI) LEDs w hen you enable CFWD on the IP Phon e. Configuring CF WD Using the Aastra We b UI Use the fo llowing proc edure to c onfigure CFWD using the Aastra W eb UI. Key LE D Be havi or fo r Al l Mo des MWI LED Behavior for A[...]

Managing Calls 144 41-001452-05 REV01 – 04.2014 Expansion Modu le Keys 5. Select from “ Key 1 ” through “ Key 3 6 ” (M670i) or Select from “ Key 1 ” through “ Key 6 0 ” (M675i) 6. In the " Ty p e " field, selec t Call F orward from the list of options. 7. Click Sav e Setti ngs . Note: If there is no CFWD key configured o[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 145 11. Cl ick on Basic Settings->Account C o nfiguration . The illustration above shows 2 accoun ts configured on the phone. A ccounts mu st be set up by your System Administrat or . 12. For each account, enable the CFWD state by placing a check mark in one or more of the following “ State ” fi[...]

Managing Calls 146 41-001452-05 REV01 – 04.2014 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and chan ge the configuration using the IP Phone UI or the Aastra W eb UI. Y ou can access the CFWD menus by pressing a pre- configured Call F or ward key , or by selecting Options->Call Fo r w a rd from the IP Phon[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 147 CFWD in Acc ount Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screenname1, Screenname2, and Screenname3, are three accoun ts configured on the phone. Screenname1 has “ CFWD All ” enabled, Screenname2 has “ CFWD Busy ” enabled, and Screennam[...]

Managing Calls 148 41-001452-05 REV01 – 04.2014 4. Fo r t h e CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call F or ward Stat e screen. Note: Y ou can press the All Acct s key to copy the settings in the current Call Fo r ward Settings screen for a specific call for- ward mode , to ever y acco[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 149 CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through e ach account. In the above example, Screenname1, Screenname 2, and Screenname3, are three accounts configured on the phone. Screenname1, 2 and 3 have “ CFWD All ” enabled. Note: In ”Phone” mode, when you change the call[...]

Managing Calls 150 41-001452-05 REV01 – 04.2014 3. In the CFWD N o Answ er state, press the CHANGE key for the mode you selected in step 2. This displays the Call F or ward Stat e screen. In the following example, the CFWD All stat e is ON. 4. Pr ess the CHANGE k ey in the CFWD State screen. With the cursor in the “ Sta te ” field , toggle th[...]

Managing Calls 41-001452-05 REV01 – 04. 2014 151 CFWD in C ustom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screenname1, Screenname2, and Screenname3, are three accoun ts configured on the phone. Screenname1 has “ CFWD All ” enabled, Screenname2 has “ CFWD Busy ” enabled, and Screenname[...]

Managing Calls 152 41-001452-05 REV01 – 04.2014 4. After selecting an accoun t, press CHAN GE . The Call F or ward Mode screen display s for the acc ount you selected. Use the UP and DOWN arrow keys to scroll through each state type. In the a bove example, CFWD All is enabled as indicated by a check mark (  ), CFWD Busy is enabled but no call [...]

Managing Calls 41-001452-05 REV01 – 04. 2014 153 5. Press the CHANGE key for the mode you selected in step 4. This displays the Call F or ward State screen. In the follo wing example, the CFWD All state is ON. Note: Y ou can press the All Acc ts key to copy the settings in the current Call F or ward Settings screen f or a specific call for- ward [...]

Managing Calls 154 41-001452-05 REV01 – 04.2014 Vo i c e m a i l The V oicemail feature on the 6737i IP phone allows you to use a line, configured with a phone numbe r for dialing out, to connect to a voicemail ser ver . F or each assigned V oicemail numbe r , there can be a minimu m of 0 or a maximum of 1 V oicemail ac cess phone number . The V [...]

41-001452-05 REV01 – 04.2014 155 Additional F eatur es This section describes additional feat ures you can use on the 6737i pho ne. Display D TMF Digits A feat ure on the 6737 i phone allow s users to enab le or disable D TMF (dual-tone multi-freq uency) digits to display t o the IP phone when using the keypad to dial, or when dialing from a soft[...]

Additional Features 156 41-001452-05 REV01 – 04.2014 Play Call W aiting T one Y ou can enable or disable the pla ying of a call waiting tone when a caller is on an active call and a new call co mes into the phone. Y ou can configure th is feature using the Aastra Web UI. Configuring Call W a iting T one Use the f ollowing pro cedures t o configur[...]

Additional Features 41-001452-05 REV01 – 04. 2014 157 Stuttered Dial T one Y ou can enable or disable the play ing of a stuttered dial t one when ther e is a message waiting on the IP phone. Y ou can configure this featur e using the Aastra W eb UI. Configuring Stuttered Dial T o ne Use the fo llowing proc edures to c onfigure stutter ed dial ton[...]

Additional Features 158 41-001452-05 REV01 – 04.2014 XML Beep Sup p or t Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the " XML Beep Supp ort " field at the path Basic Settings->Preferenc es->General . If you disable this featur e, then no beep is heard wh[...]

Additional Features 41-001452-05 REV01 – 04. 2014 159 Status Scroll D elay Using the Aastra Web UI, you can specify a scroll delay option that a llows you to set the time delay , in seconds, between the scrolling of each sta tus message on the ph one. Y ou can specify this setting in the " Status Scroll Dela y (seconds) " field at the p[...]

Additional Features 160 41-001452-05 REV01 – 04.2014 S witch UI F ocus to Ringing Line Y ou can config ure a feature on the 6737i that controls the behavior of the phone when it receives an incoming call wh en it is already in a connected call. When a call comes into th e phone, and the pho ne is already on a connected call , the phone switches f[...]

Additional Features 41-001452-05 REV01 – 04. 2014 161 Call Hold R eminder During Active Calls The IP phones allow y ou to enable or disable the ability f or th e phone to initiate a continuous reminde r tone on the active call when another call is on hold. F or example, when this fe ature is enabled , and the call on Line 1 is on hold , and then [...]

Additional Features 162 41-001452-05 REV01 – 04.2014 Call Hold R eminder (on single hold) In previous r e leases , the call hold r eminder ring splash was triggered when yo u hung up a call and th ere was at least one other call o n hold. Th e reminder ring splash timer started on ly when the active call hung up and there was still another call o[...]

Additional Features 41-001452-05 REV01 – 04. 2014 163 Call W aiting T one Period Y ou can specify a specific time per iod (in seconds) for the call waiting tone to play at regular inter vals on an active call using the parameter “ Call W aiting T one Period ” . A value of “0” is the default and play s the call waiting tone only onc e on t[...]

Additional Features 164 41-001452-05 REV01 – 04.2014 Preferred Line and Pr eferred Line Timeout The 6737 i has a fea ture call ed “ prefe rred line ” and “pr eferr ed line timeo ut ” . If you enable the prefe rred line pa rameter on your phone, after a ca ll ends (incoming o r outgoing), the display switche s back to the preferred line. N[...]

Additional Features 41-001452-05 REV01 – 04. 2014 165 Configuring “Preferred Line” and “Preferred Line Timeout ” Using the Aastra W eb UI Use the fo llowing proc edure t o configure the P referred L ine and Pr eferre d Line Timeout f eature using the Aastra W eb UI. Goodby e Ke y Cancels Inc oming Calls The 6737i has a featur e that allow[...]

Additional Features 166 41-001452-05 REV01 – 04.2014 Configuring Goodby e K ey to C ancel Incoming C alls Use the f ollowing pro cedure to c onfigure the Goodbye key to ca ncel incoming ca lls on the IP phone. Using the Goodby e K ey to C ancel Incoming C alls Feature Aastra W e b UI Note: "Goodbye Key Cancels Incomin g Call" is enabled[...]

Additional Features 41-001452-05 REV01 – 04. 2014 167 Message W aiting Indicator Line Y ou can configure the Message W aiting Indicato r (MWI) to illuminate f or a specific line or for all lines. F or example, if you configure the MWI LED on line 3 only , the LED illumin ates if a vo ice mail is pending on line 3. If you configure the MWI LED for[...]

Additional Features 168 41-001452-05 REV01 – 04.2014 Incoming Interc om Call F eatures By default, the IP ph one allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatic ally plays a warning tone when it receives an inc o ming intercom call . It also mutes the microphone. [...]

Additional Features 41-001452-05 REV01 – 04. 2014 169 Configuring In coming Intercom Settings Use the fo llowing proc edure to co nfigure incoming in terco m call settings on the IP phone. Aastra W eb UI 1. Click on Basic S ettings->Pref erences->Inc oming Intercom Settings . 2. The " Aut o -Ans wer " field is enabled by default. [...]

Additional Features 170 41-001452-05 REV01 – 04.2014 Group RTP P aging (receives RTP streams) Y ou can configur e the phone to allo w it to rec eive a Real T ime T ransport Proto col (RTP) stream fr om pre- configure d mul- ticast address(es) without involving SIP sig naling. This is ca lled Group P aging on the IP phones . Y ou can specify up to[...]

Additional Features 41-001452-05 REV01 – 04. 2014 171 Shared C all Appear ance (S CA) Call Brid ging Shared C all Appearanc e (SCA) is when incomin g calls are pr esented t o multiple phones simultaneo usly . For examp le, it is the ability to assign the boss' ex tension to a key on the se cretary's phone. Calls can be tran sferre d bet[...]

Additional Features 172 41-001452-05 REV01 – 04.2014 Line K eys and Idle Screen s Softk ey Li ne K eys Line ke y Phone Behavior SCA V oicemail Indic ators Visual indicat ors for voicemail mess ages on SCA lines can be enabled by your Syst em Administra tor . When an SCA-con- figured line has a pending voicemail message, y our Administra tor has t[...]

Additional Features 41-001452-05 REV01 – 04. 2014 173 Star Codes All of the main ca ll handling and extension ma nagement features using star codes can be set on your pho ne by your Administrator . Contact your System Administrator for more inf ormation. If these have not been set up, you can dial any star code commands on the 6737i phone the sam[...]

174 41-001452-05 REV01 – 04.2014 Model M670i and M675i Expansion Modules The 6737i IP Phone offers optional M670 i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys . The 6737i ph one supports up to 3 expansion mod ules (either M675i or M670i) when pow ered via an optional po wer adapter . When [...]

Model M670i and M675i Ex pansion Modules 41-001452-05 REV01 – 04. 2014 175 The Expansion Module key s support the following functions: Y ou can configure the keys using the Aastra W eb UI at the path, Oper ation->Expa nsion Module <N> when an Expansion Module is attached to the 6737i IP Phone. Reference F or more information about c onfi[...]

Model M670i and M675i Expans ion Modules 176 41-001452-05 REV01 – 04.2014 Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Modu le, y ou can rec ord the name of the softkey on the paper labels provided with the Expansion M odule. Pr ess the sof tkey you want to use wh en applicable. M675i Ex[...]

Model M670i and M675i Ex pansion Modules 41-001452-05 REV01 – 04. 2014 177 T o use th e M675i, press the functio n key for the page you want to display to the LCD (page 1, page2, or page 3), and press the applicable sof tkey . Reference s F or more information about configuring softkeys, see Softkey s on page 44. F or more information about insta[...]

178 41-001452-05 REV01 – 04.2014 T roubleshooting Solutions Why is m y display blank? Ensure that power is being pr ovided to your phone . If yo ur net work does not provide inline power over Ethernet, you can obtain an additional ac cessory, the Aastra P oE (P ower o ver Ethernet) inl ine power supp ly , to pro vide power o ver Eth- ernet locall[...]

Troubleshooting Solutions 41-001452-05 REV01 – 04. 2014 179 Why does my phone display the “No Service” message? The phone displays the “ No S ervice ” mess age if the SIP settings ha ve not been set up correctly . Contact your Syst em Administrator for mor e information. How do I change my user passwo rd? Y ou can change the user passw or[...]

Warranty-1 41-001452-05 REV01 – 04.2014 Limited W arran ty (Not applicable in Austr alia – see below for Limited W arranty in Austr alia) Aastra warrants this product against defects and malfunc tions in accor dance with Aastra's authorized, written functional specification r elating to such pr oducts during a one (1) ye ar period from the[...]

41-001452-05 REV01 – 04.2014 Warranty-2 Limited W arran ty ( Austr alia Only) The benefits under the Aastra Limited W arrant y below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products. In addition to all rights and remedies to which you may be entitled under the Comp etition and Consu[...]

Limited Warranty (Australia Only) Warranty-3 41-001452-05 REV01 – 04.2014 W arranty Repair Ser vices Proc edure: Should the product fail during the W arranty P e riod and you wish to mak e a claim under this express warran ty , please contact the Aastra authorized reseller who sold you this product (details as per the inv oice) and present pr oof[...]

41-001452-05 REV01 – 04.2014 A-1 Appendix A - T ime Zone C odes The following table identifies th e time zone name and time zone code to use on the IP phone. Time Z one Name/T ime Zone Code T able Time Zone Name Tim e Z o ne Co de AD-Andor ra AE-Dubai AG- Ant i gu a AI-Anguilla AL - Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago A T -Vienna A U-L[...]

Appendix A - Time Zone Codes A-2 41-001452-05 REV01 – 04.2014 CA-Newf oundland CA-Atlantic CA-East ern CA-Saskat chewan CA-Centr al CA-Moun tain CA-Pacific CA- Y ukon CH-Zurich CK-Rarotonga CL -Santiago CL -Easter CN-Beijing CO-Bogota CR-Cos ta Ric a CU-Ha vana CY -Nicosia CZ -Pr ague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CS[...]

Appendix A - Time Zone Codes 41-001452-05 REV01 – 04. 2014 A-3 LC - S t Lu c i a LI-V aduz LT - V i l n i u s L U-Lux embourg LV - R i g a AST CET EET CET EET MC-Monaco MD- Chisinau MK-Skopje MQ-Mar tinique MS-Montserrat MT - Mal ta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Mont errey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX- Tijuana CE[...]

Appendix A - Time Zone Codes A-4 41-001452-05 REV01 – 04.2014 TR-Istanbu l T T -Port of Spain TW - T a i p e i EET AST CST UA- K i ev US-Eastern US-Centra l US-Mountain US-P acific US-Alaska US-Aleut ian US-Hawaii UY -Montevideo EET EST CST MST PST AKS HAS HST UYS VA - V a t i c a n C E T YU-Belgrade CET Tim e Zo ne N am e Tim e Z o ne Co de[...]

41- 001452- 05 REV 01 – 04. 2014 Index-1 Index Numerics 6737i additional features of ......... .............. ............ ............. .............. ............ ......... 155 features of ........... ............ .............. ............ ............ ............... ............ ............ ......... 1 keys and key descr iptions ..........[...]

Index Index-2 41-001452-05 REV01 – 04.2014 Introduction ......... .............. ............ ............ ............ ............... ............ ............ ...............1 IP address, finding ............ ............... ............ ............ ............ .............. ..... 19 , 20 , 178 K Key Description ................. ..........[...]

Index 41-001452-05 REV01 – 04.2014 Index-3 phone displays " No Service" ........ ............ ............... ............ ............ ........... 179 restartin g the phone ....... ............... ............ ............ ............ ............... ........... 179 using services .............. ............ ............ ............ [...]

Disclaimer Aastra will not accept liabilit y for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While ever y effort has been made to ensure accurac y , A astra will not be liabl e for technical or editorial errors or omissions contained within this documentation. The information contained in this docum[...]