Avaya 1140E Bedienungsanleitung

A v a y a 1140E IP Desk phone User G u id e A v ay a C ommunication S erver 1000 Document S tatus: Stand ar d Document V ersion: 06.01 Part Code: NN431 1 3-106 Date: October 2010[...]

© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the informatio n in this documen t without the obligat[...]

Revision history 3 Revision histor y October 2010 S tandard 06.01. This do cument is up-issued to support Unistim 5.0 and A v aya Communication Server 1000 Relea se 7.5. June 2010 S tandard 05.02. Th is document is up-issued to reflect chang es in technical content for Call Log Op tions, and to add Record on Demand content. June 2010 S tandard 05.0[...]

Revision history 4 Januar y 200 9 S tandard 02.05. This do cument is up-issued to support Communications Server 100 0 Rele ase 5.5 for UNIS tim 3.0. This document reflects ch ang es in section Enabling USB Headset. December 2008 S tandard 02.04. This do cument is up-issued to support Communications Server 100 0 Rele ase 5.5 for UNIS tim 3.0. This d[...]

Revision history 5 Januar y 200 6 S tandard 2.0 0. This document is issued to sup port Communication Server 10 00 Release 4.5 softwa re. November 2005 S tandard 1.0 0. This document is issued to sup port Communication Server 10 00 Release 4.5 softwa re.[...]

Revision history 6[...]

Contents 7 Contents Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Getting technical documentation . . . . . . . . . . . . . . . . . . . 15 Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Getti[...]

Contents 8 Replacing your narrowband he adset with a wideband headset . . 46 Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 49 QoS configuration recomm[...]

Contents 9 Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 100 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . 112 1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 112 3. Ethernet Statistics . . [...]

Contents 10 Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 11 Working without interruption . . . . . . . . . . . . . . . . . . . . . . 157 Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 U[...]

Contents 12 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 189 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 190 Using Hospi tality features . . . . . . . . . . . . . . . . . . . . . . . . . 191 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 191 Activating Message Registration . . [...]

Contents 13 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239[...]

Contents 14[...]

Customer Service 15 Customer Ser vice Visit the Avaya Web site to access the complete range of serv ices and support that Avaya pr ovides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation • “Getting technical docu mentation” on pa ge 15 • “Getting product train ing” on page 15 • “Getting hel[...]

Customer Service 16[...]

About the Avaya 1140E IP Deskphone 17 About the A vaya 1140E IP Deskphone Your Avaya 1 140E IP Deskp hone brings voice an d data to the de sktop by connecting direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection. In this guide, self-l abeled line/programmable feature key labels appear beside the keys, and conte xt-sensit[...]

About the Avaya 1140E IP Deskphone 18 For information about context-sen sitive soft keys, see Avaya Featu res and Services Funda mentals (NN43001- 106) . Note: Some Avaya 1140E IP Deskphone phones are not configur ed to support soft key functionality . Consult your system administrator . • graphical, high-resolution LCD di splay, backlit, with ad[...]

About the Avaya 1140E IP Deskphone 19 1.1-compliant USB hubs are suppor ted, incl uding USB 2.0 hubs, if they offer USB 1.1 backwards compliancy. • automatic network configuration • Graphical XAS • hearing aid compatibility • wireless headset support using a Bluetooth® 1.2 wireless technology comp liant Audio Gateway (Headset Pr ofile, Blu[...]

About the Avaya 1140E IP Deskphone 20 Te l e p h o n e c o n t r o l s Figure 2 shows the Avaya 1140E IP Deskphone. Figure 2: A vaya 1140E IP Deskphone This section describes the controls on your Avay a 1140E IP Deskphone. In some geographic regions, the Avaya 1140E IP Deskphone is offered with key caps that have English text labels. In this docume[...]

About the Avaya 1140E IP Deskphone 21 When a triangle appear s be fore a soft key label, the feature is active. Press the More key to access the next layer of context-sensitive soft keys (self-labeled). The keys on either side of the LCD disp lay area are self -labeled line/pro grammable feature keys , with la bels on the LCD. These keys also funct[...]

About the Avaya 1140E IP Deskphone 22 Your Mute key functionality is enab led or disabled by you r system administrator. Contact your system administ rator to determine if your Mu te key is enabled. If your Mute key is enabled, press the Mute key to listen to the re ceiving part y without transmitting. Press the Mute key again to return to two-wa y[...]

About the Avaya 1140E IP Deskphone 23 Use the Navigation keys to scroll through menus and lists appearing on the LCD display scree n. The outer pa rt of this key cluster rocks for up, down, left, and right movement s. Use Up and Down to scroll up and down in lists, and the Left and Right keys to posit ion the cursor. In some dialog boxes th at appe[...]

About the Avaya 1140E IP Deskphone 24 Press the Headset key twice to open the Bluetooth Setup menu. If Bluetooth wireless technology is not enabled on your phon e, this menu is not available. Use the Goodbye key to terminate an active call. When a messa ge is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer so[...]

About the Avaya 1140E IP Deskphone 25 Press the Shift/Outbox key to toggle between two feature ke y pages and to access an additional six lines/features. This function is not available on all phones; consult your system administrator. Press the Message/Inbox key to access your voice mailbox. This function is not available on all phones; consult you[...]

About the Avaya 1140E IP Deskphone 26 Press the Services key an d use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Ton e — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — O[...]

About the Avaya 1140E IP Deskphone 27 (continued) • Password Admin: — Station Control Password The Password Ad min menu is not available on all Avaya 1140E IP Deskphone phones. Consult your system administrator. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utili[...]

About the Avaya 1140E IP Deskphone 28 T elephone display Your Avaya 1140E IP Deskphone has three display areas: • The upper displa y area provides la bels for the six self-l abeled line/ programm able feature ke y labels. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature[...]

About the Avaya 1140E IP Deskphone 29 the phone. For information about p rovisioning the IP Deskphones, see Avaya Communication Server 1000 IP Deskpho nes Fundamentals (NN43001-368). Call features and Flexible Feature Codes Some features are not available on all IP Deskp hones. Call features and Flexible Feature Code s (FFC) must be assigned to you[...]

About the Avaya 1140E IP Deskphone 30 • if listening on the handset, placing the handset on hook • if listening on the headset, pres sing the Headset key • by pressing the Cancel soft ke y • by pressin g any Line or Fe ature key WML Br owser suppor t The Avaya 1140 IP Deskphone includes a WML Browser. This browse r supports the display of W[...]

About the Avaya 1140E IP Deskphone 31 The WML Browser su pports basic HTTP auth entication. If you con nect to a WML page that requires authentica tion, the browser leads you throug h the authentic at ion step s. When you are browsing, the following soft keys on your IP Deskph one can appear: • Home: Pressing this soft key causes the page defined[...]

About the Avaya 1140E IP Deskphone 32 Page Loaded, WML Home configured, no page-defined soft keys Home Refresh (blank) (blank) Page Loaded, WML Home configured, one page-def ined soft key <page- defined soft key 1> Home Refresh (blank) Page Loaded, WML Home configured, two page-defined soft keys <page- defined soft key 1> <page- defi[...]

About the Avaya 1140E IP Deskphone 33 Some web pages enable you to use Click to Dial from the browser. When a handset icon displa ys, the nu m ber sh ow n beside the icon is the phone number that will be dialed when the ic on is selected. Highlight the icon and select it to place a call; the web browser screen does not disp lay during the call. Use[...]

About the Avaya 1140E IP Deskphone 34 Security features The following security feature s are available on your Avaya 1140E IP Deskpho ne: • Using encrypted calling • Managing you r Station Co nt ro l Passw or d (SCP W) Using encrypted calling Your Avaya 1140E IP Deskphone supports secure communication using SRTP media encryption. If the feat ur[...]

About the Avaya 1140E IP Deskphone 35 Note: The default configuration for Password Protection is of f. T o turn Pass word Protection on or off: 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password . 6. Press the Enter key. 7. Use the d ialpad to enter the new[...]

About the Avaya 1140E IP Deskphone 36 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter sof t key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Prote ction ?[...]

Entering and editing text 37 Entering and editing text You can enter and edit text on your Avaya 1140E IP Deskphone using the following methods: • “Entering text using the IP Deskphone dial pad” o n page 37 • “Entering text using the USB keyboard” on page 38 • “Editing text using the soft keys” on page 38 The use of any of these m[...]

Entering and editing text 38 Entering text usi ng the USB keyboard You can use the USB keyboard, wh en con nected, to enter text in the tools and graphical applications. For number entry in phone ap plications (for example, when dialing) , you can use the keyboard to en ter digits (0 to 9), as well as * and #. Other characters ar e ign o re d. When[...]

Entering and editing text 39 To edit an entry in your Personal Director y, press the Directory key, and select the desired entry from your Per s onal Directory. T o edit text with the sof t keys: 1. Press th e Edit soft key. 2. Press th e Left/Right navigation keys to move through the text. 3. Select the appropriate editing soft key for the operati[...]

Connecting t he components 40 Connecting the components Figure 4 shows connections on the Avaya 1140E IP Deskphone. Figure 4: A vaya 1140E IP Deskphone connections WA R N I N G Ensure that the protective rubber ca p on the Accessory Expansion M odule port is in pl ace when the port is not in use. Connecting anything ot he r than the proper A vaya 1[...]

Connecting the components 41 Before you begin Connecting the components of the phone CA UTION Damage to Equipment Do not plug your A vaya 1 140E IP Deskphone into a regular phone jack. This r e sults in severe damage to the IP Deskphone. Consult your system administra tor to ensure that you plug your IP Deskphone into a 10/ 100BaseT Ethernet jack. [...]

Connecting t he components 42 Figure 5: Release the A vaya 1140E IP Deskphone from the stand Use the following steps to connect the components of your ph one. 1. Remove t he stand cover. Pull upward on the center catch as indicated in Figure 6 on page 43, and remove the stand cover. The cable routing tracks are now accessible.[...]

Connecting the components 43 Figure 6: Remove the stand cover 2. Connect the global power supply (o ptional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and the n thread the adapter cord thr ough the channels in the stand. Note 1: Y our Ava ya 1 140E IP Deskphone supports both [...]

Connecting t he components 44 delivered over the CA T5e cable, the LAN must support Power ove r Ethernet, and a global po wer supply is not required. Note 2: Y ou must use CA T5e (or later) cables if you want to use gigabit Ethernet. 3. Install the han dset. Connect th e end of the handset cable w ith the short straight section into the handset. C [...]

Connecting the components 45 Figure 7: Cable r outing tracks and mounting holes 8. Wall-mount your phone (o ptional). Your Avaya 1140E IP Deskphone can be mounted eit her by: (Method A) using th e mo u nt i ng holes on the bottom of th e p ho ne stand, o r (Method B) using a traditiona l-style wall-mount box with RJ-45 connecto r and 15-cm (6-inch)[...]

Connecting t he components 46 mounting screws, an d then tighten the top screws. See Figure 7 on page 45 . Method B: Attach the 15-cm (6-inch) CAT5 e cable, position the stand over the mounting rivets, and slide the phon e down the wall so that the rivets fit into the slot s on the stand, indicated in Figure 7 on page 45 (Method B). 9. Replace th e[...]

Connecting the components 47[...]

Virtual Private Network 48 V ir tual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as th e Internet, to provide you with secure access to the private network of your organization. The IP Deskphone VPN feature allows you to conne ct to your organization’s private network from a public [...]

Virtual Private Network 49 — .bin files (for example: 0625C7C.bin) • Java Virtua l Machine (JVM) ver sion 1.5 or la ter must be installe d on your PC. Check Start , Settings , Control Panel , Ja va to see if JVM is installed on your machine and the ve rsion of it. If it is not installed, contact your system administration to help you to install[...]

Virtual Private Network 50 Figure 8: IP Deskphone connected to the modem Figure 9: IP Deskphone connected to the router[...]

Virtual Private Network 51 Figure 10: IP Deskphone connected to the wireles s access point and modem Note: If your home network is not configured as described in th e above figures, cont act your system administrator for assistance. Note: Y ou cannot connect multip le PCs dir ectly to the PC port on the IP Deskphone. Note: The Avaya Phone VPN Confi[...]

Virtual Private Network 52 Installing and configuring VPN Use the following procedure to install and configu re VPN on your IP Deskphone. Note: Depending on the version of software inst alled on your IP Deskphone you may need to upgrade the sof tware on the IP Deskphone prior to configuring th e VPN feature. T o insta ll and configure VPN 1. Follow[...]

Virtual Private Network 53 4. Select your language pr eference. The following languages ar e su pported: • Arabic • Chinese - simplified • Chinese - traditional • Czech •D a n i s h •D u t c h • English •F i n n i s h •F r e n c h •G e r m a n •G r e e k •H e b r e w • Hungarian • Italian • Japanese - Katakana • Japa[...]

Virtual Private Network 54 The Equipment Setup and VPN window appears, as shown in Figure 12 . Figure 12: Equipment Setu p and VPN window 6. Verify that the modem, IP Deskphone, and PC are connecte d properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4 on page 40 to confirm that your LAN Ethernet Port and PC Etherne[...]

Virtual Private Network 55 Figure 13: Locate Data Files window 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next . The Prepare Phone for Configuration window appears as shown in Figure 14 on page 56 .[...]

Virtual Private Network 56 Figure 14: Prep are Phone fo r Configuration window 11. Power o n your IP Deskpho ne. Note: Depending on the current software version on the IP Deskphone “Listening Mode” may not be detected. If your phone does not enter “L iste ning Mode”, follow the step s below . 12. After you hear the c himes tune and the text[...]

Virtual Private Network 57 The Prep are Phone for Configuration (T ry again) window appears, as shown in Figure 15 on page 57 . Figure 15: Prepare Phone for Confi guration (T r y again) window a. Power off your IP Deskphone and power it back on again. 14. After you hear the c himes tune and the text AVAYA appears on the IP Deskphone display screen,[...]

Virtual Private Network 58 IP Deskphone requires a software upgr ade in order to pr oceed. Click No to proceed to a software up grade. Follow th e next steps to perform a software upgrade on your phone. The Prepare Pho ne for Configuration window app ears as shown in Figure 16 . Figure 16: Prep are Phone fo r Configuration window c. Double-press th[...]

Virtual Private Network 59 d. If you are ab le to nav iga te to the Provision: or (TFTP IP:) parameter, an d ed it this field , click Yes . The Prepare Pho ne for Configuration (Input Provisioning Server IP addr ess) window appears, as shown in Figure 18 on page 60 . OR If you are not able to navigate and edit the ad dress in Provision: or (TFTP IP[...]

Virtual Private Network 60 click Ye s . Observe the Provision: or (TFTP IP) address, as shown in Figure 18 on page 60 . This is the IP Ad dress of your PC running the Wiza rd tool. Use the IP Deskphone keyp ad to enter the Provision: or (TFTP IP) address of the provisioning ser ver . Note: T o enter a dot (period) when ente ring an IP address using[...]

Virtual Private Network 61 The progress bar displays the per cent complete of the software transfer. h. Restart your IP Deskphone. i. Click Next . j. Go back to Step 12 on page 5 6 and repeat the steps. 15. When the Auto disco ver Phone window appears, as show n in Figure 19 on page 62, click Autodiscover Phone to discover connected IP Deskphones. [...]

Virtual Private Network 62 Figure 19: Autodiscover Phone window 16. Click Next . If more than one connected IP Deskphone was discovered, th e Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20 on page 63 .[...]

Virtual Private Network 63 Figure 20: Autod iscover Phone (mor e than one phone wa s discovered) w indow a. Obtain the MAC address of the IP Deskphone for which you are configuring th e VPN. The MAC ad dress is printed on a label located on the back of the IP Deskphon e. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next[...]

Virtual Private Network 64 Figure 21: Configur e phone window The progress bar displays the per cent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone c onfiguration comp lete is displayed, click Next . The Co nfirmation & Finish window appears. See Figure 22 on page 65 .[...]

Virtual Private Network 65 Figure 22: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: Y ou may be prompted to en ter a User ID an d Password be fo re the IP Deskphone registers with the system. This information is provided by your system administrator . The following list provides character k ey m[...]

Virtual Private Network 66 a. Look for the following information on the IP Deskphone display: —D a t e —T i m e — Type of call server — Directory number b. Lift the IP Deskphone hand set and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; rep eat the steps in the Avaya [...]

Configuring Telephone Options 67 Configuring T elephone Options Your Avaya 1140E IP Deskphone Services menu lists the following submenus: •T h e Telephone Options menu enables you or your syst em administrator to configure IP Deskp hone preferences. The Telephone Options menu offers the options show n in Figure 23 . •T h e Password Admin menu e[...]

Configuring Telephone Options 68 Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 69 • “Adjusting the display screen contrast” on page 70 • “Selecting a lang uage” on page 71 • “Selecting date and time forma t” on page 72 • “Accessing display diagn[...]

Configuring Telephone Options 69 Adjusting the volume To adjust the volume, press the Services key and select Telephone Options , and select Volume adjustment… T o adjust the volume: 3. Press the Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Enter key. The display provi[...]

Configuring Telephone Options 70 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Servic es key, select Telephone Options , and se lect Contrast adjustme nt . You can also adjust the contrast using the Local Too ls menu; Avaya recommends that you u se the control in the Telephone Options men u. Note: If you have an[...]

Configuring Telephone Options 71 T o adjust the display screen contrast: Selecting a language The display is available in multiple lan guages. To choose a langua ge, press the Services key, select Telephone Options , and select Language… This language setting co ntrols the language used by featur es on your phone only. To set the language used el[...]

Configuring Telephone Options 72 T o select a language: Selecting date and time format Several date and time forma ts are available. Formats are based on the 12-hour and 24-ho ur clocks. To select the date and time format, press the Services key, selec t Telephone Options , and select Date/Time… T o select a date and time format: 1. Press th e Up[...]

Configuring Telephone Options 73 Accessing dis play diagnostics The Display diagnostics optio n tests the IP Deskphone display screen and indicator lights.To access Display diagn ostics, press the Services key, select Telephone Opt ions , and select Display diagnostics . T o use Display diagnostics: Choosing a local dialpad tone The Local DialPad T[...]

Configuring Telephone Options 74 T o choose a local dialp ad tone: Viewing IP Deskphone information The Set Info option displays the following phone-specific information : • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Deskphone information, press the Services key, select Telephone Options , and se[...]

Configuring Telephone Options 75 T o view IP Deskphone information: Diagnostics The Diagnostics option displays the fo llowing phone-specif ic information: • Diag T ools (Ping, do Route T r aces) • EtherS tats (S peed, Auto Ne g, CRC Errors , Collision) • IP S tats (Packet Info) • RUDP S tats (Me ssage receive or transmit) •Q O S S t a t [...]

Configuring Telephone Options 76 Configuring call log options Use the call log option to configur e the following pr eferences: • “Configuring the Callers List lo g” on page 76 • “Configuring New Call Indicati on” on page 77 • “Configuring Preferred Name Match” on pag e 78 • “Configuring Area Code Setup ” on page 79 Configur[...]

Configuring Telephone Options 77 T o log all incoming calls includin g calls while IP Deskp hone is busy: To log all incoming calls including ca lls while your IP Deskphone is busy, press the Services key and select Call Log Options from the Telephone Options menu. 1. Press the Up/Down navig ation keys to scroll and h ighlight the Incoming Call s o[...]

Configuring Telephone Options 78 Configuring Preferred Name Match You can configure your Avaya 1140E IP Deskphone to display the name of the caller as defined in your Personal Directory. Th e de fault configuration is Off. To configure Preferr ed Name Match, press the Services key, selec t Telephone Options , and select Call Log Option . T o config[...]

Configuring Telephone Options 79 Configuring Area Code Setup Use the Area Code Setup menu to save up to thr ee area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed [...]

Configuring Telephone Options 80 T o edit area code display: 5. Use the dialp a d to enter th e nu m be r at the prompt. 6. Choose one of the following: —P r e s s t h e Select soft key to save the configuration. — Press the Cancel soft key to keep the existing conf igu ratio ns . 1. Press the Up/Down navigation keys to scroll and highlight Are[...]

Configuring Telephone Options 81 Choosing a ring type The Ring type… option configures the IP Deskpho ne ring tone. To choose a r ing type, pres s the Services key, select Tele phon e Options , and select Ring type… T o select a ring type: 6. Choose one of the following: —P r e s s t h e Select soft key to save the configuration. — Press th[...]

Configuring Telephone Options 82 Enabling or disabling Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Service s key, selec t Telephone Option s , and select Call Timer . T o enable or disable Call Timer: Enabling OnHook Default Path The OnHook Defa ult Path option allows you to choose wheth er to[...]

Configuring Telephone Options 83 Changing feature key labels The Change featu re key label option re names the label disp layed next to each feature key or restores the defaul t labels to the ke ys (collectively or individually). To rename feature key labels, pr ess the Services key, select Telephone Options , and select Change feature ke y labels [...]

Configuring Telephone Options 84 T o restore the default labels: To restore feature key labels, pr ess the Services key, selec t Telephone Options , and select Ch ange feature key la bels . 3. Enter the new information for the featur e key label. To enter special characters, press the Up navigation key. For information ab out entering te xt, refer [...]

Configuring Telephone Options 85 Configuring the na me display format You can configure your Avaya 1140E IP Deskphone to display the name of the incoming calling part y in the following formats: • first name, last name • last name, first name To configure name di splay format, press the Services key, selec t Telephone Options , and se lect Name[...]

Configuring Telephone Options 86 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the hand sfr ee key. To configure Live Dialpad, pr ess the Services key, select Telephone Options , and select Live Dialpad. T o [...]

Configuring Telephone Options 87 Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, na m e (d ef au lt) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services key, select Telephone Opt ions and s elect Caller ID display order . 2. Press th e Up/Down navigat[...]

Configuring Telephone Options 88 1. Press th e Services key, select Telephone Options , and select Normal mode indication. 2. Press th e Up/Down navigation keys to scroll and select one of the following: — On — Off 3. Press th e Select soft key to save the configuration, else press the Cancel key to cancel the modifications.[...]

Configuring Local Menu options 89 Configuring Local Menu options Note: Many of the options discussed in this section are for administrato r use only . Do not ma ke any changes unless instructed by an adm inistrator . Your system administrator ca n establish a pas sword for the Lo cal Tools menu. When the password is en abled, a password prompt dia [...]

Configuring Local Menu options 90 The key functions in dialog boxes ar e de scribed in Table 6 . If you are working in Edit mode, the firs t field of the item is highlighted and a blinking cursor is to the right of the current e dit position. The navigation key functions in Edit mode are described in Table 7 . Enter digits on the dialpad Select the[...]

Configuring Local Menu options 91 If you are using a USB mouse, you can r i ght-click on the Telephony screen to open the Local Tools menu, an d click on an item to select it. 1. Preferences submenu The Local Tools menu 1. Prefere nces submenu offers the following choices: • “Changing 1. Disp la y Settin g s” on pa ge 91 • “Changing 2. La[...]

Configuring Local Menu options 92 T o adjust Contrast or Sleep settings: Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language tool to select the lan gua ge used on your phone. 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Sleep appears in the forma[...]

Configuring Local Menu options 93 Note: This language setting controls the langu ag e used in the local menus on your phone onl y . T o select the language used by features on your phone, press the Ser v ices key, select Telephone Options, and select Language… To select the language used in the loca l menus, press the Services key twice to open t[...]

Configuring Local Menu options 94 Each headset has its own tuning parameters, and your d eskphone must be configured to use th e proper parameters . If you do not configure the deskphone for the proper tu ning parameters, you may not be taking full advantage of the audio qu alities of the headset. Selecting Active Headset De vice To select the Acti[...]

Configuring Local Menu options 95 T o enable HID Commands: Enabling USB Headset The wireless USB headset support incl uded in UNIStim firmware release 3.1 for IP Deskphones is the Jabra GN9330E USB4 and the Plantron ics CS50-USB and CS60-USB. The Plantronics CS50 -USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra G[...]

Configuring Local Menu options 96 T o enable USB headset 1. Select the Headset option in the Preferenc es menu of the Avaya 1120E IP Deskph one, Avaya 1 140E IP Deskphone, and Avaya 1150E IP Deskphone. See the following Figure. Making a change in the Headset menu page will take a ffect immediately, but only tem porarily depen ding on what fur ther [...]

Configuring Local Menu options 97 4. Select the appropriate head set type in the Active Headset Device f ield from a list of Wired, USB, or Bluetooth as depicted in the following figure. 5. Select the Enable HID Com mands check box to provide full HID for supported headset s. 6. Select the Headset type from the following list of headset s. • Dura[...]

Configuring Local Menu options 98 Note: Y ou can select the Headset T ype only for the Avaya USB Headset Adapters. If the A vaya USB Headset Adapter is not detected, the Head set T ype selection is di sabled and cannot b e modified. 7. Select the Back Light check box to control the backligh t on the Avaya USB Headset Adapters. This check box is sel[...]

Configuring Local Menu options 99 Bluetooth headset since this cho ice has been moved to the Headset menu. • Users of USB Audio on an Avaya 1120 E IP Deskphone or Avaya 1140E IP Deskphone when connected to a BCM system may experience constant beep ing from the wireless headse ts if the user inadvertently hits a call control keys in error. • For[...]

Configuring Local Menu options 100 the dialpad to select 1. Preferen ces , and press the 3 key on the dialpad to select 3. Headsets. Note: The Headset type and Backlight options are only available when MHA is attached. Table 7 describes the features of the Avaya Mobile Headset Adapter. Configuring 4. Bluetooth Your Avaya 1140E IP Deskphone is equip[...]

Configuring Local Menu options 101 the Headset key to open the Bluetooth Setu p dia log box. You must be familiar with the oper ation of the navigation keys to work in the Bluetooth Setup dialog box; see the Naviga tion keys descriptio n on page 23. The Bluetooth Setup menu entry is no t available on all phones. If the Bluetooth Setup menu entry ap[...]

Configuring Local Menu options 102 3. Put your Blueto ot h te chn o log y he ad se t in its pairing or search mode. Th e procedure for doing this ca n be different for each headset. Refer to the documentation that accompanied your headset, or contact the ven dor.[...]

Configuring Local Menu options 103 4. Search d evices. a. Ensure that your headset is in Pairing or Sear ch Mode. b. Press the Right navigation ke y twice, and h ighlight the Search button, displayed next to th e Search Devices item. c. Press the Enter key. The message "Searching…." ap pears. It can take up to two minutes for the search[...]

Configuring Local Menu options 104 5. When the name of your headset appears in the Found: bo x, pr es s the Stop soft key or wait for th e search to finish . When the search is complete, the message "Search Completed Found Device (s)" appears. 6. Choose one of the following: • If the name of your headset appears in the Found : box, proc[...]

Configuring Local Menu options 105 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialp ad to enter the PIN for the wireless headset and press the Enter key. Check your head set [...]

Configuring Local Menu options 106 8. Choose one of the following: • If the headset is successfully pair ed with your phone, proceed to step S tep 9 on page 107. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair complete d" also ap[...]

Configuring Local Menu options 107 9. Choose one of the following: • If the name of your headset appears in the Paired : box, proceed to step Step 10 on page 108. • If more than one device is paired, and the one yo u wish to use is no t shown in the Paired: box, naviga te to the one you want, as follows: a. Press the Right navigation key one or[...]

Configuring Local Menu options 108 Dual Pairing Headset s Take special care when using a "dual pair ing " type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, th e 11 40E is the second device, and the following applies: Press the headset "tele phone" key[...]

Configuring Local Menu options 109 Note: Unless you need to dual p air a headset, operating the head set with the 1 140E is simpler if the headset is only used with it s charging- only base. The desktop IP Deskphone base should be powered of f if it is not in use. Interaction with wired headset s If you connect a Bluetooth wireless technolog y head[...]

Configuring Local Menu options 110 T o unpair a wire less headset: 3. Press th e Enter key to to ggle this option on or off. A check mark indicates that the wireles s headset is used. Clear th e check mark to use a wired headset. This o ption is on ( o ) by default. 1. Double-p re ss th e Headset key to open the Bluetooth Setup dialog box. 2. Press[...]

Configuring Local Menu options 111 Your Blueto oth wireless techno logy headset is no longer paired with yo ur phone, and the wir ed headset can b e used. To use th e wireless headset again, you must perform the pairin g and activation procedure. 3. Choose one of the following: • If the name of your headset appears in the Paired b ox, proceed to [...]

Configuring Local Menu options 112 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers th e following choices: • “1. IP Set Information” on page 112 • “2. Network Diagnostic Tools” on page 112 • “3. Ethernet Statistics” on page 112 • “4. IP Network Statistic s” on page 113 • “5. USB Devi[...]

Configuring Local Menu options 113 4. IP Network Statistics The IP Networks Statistics tool is used to view reports about networ k operation. This tool is for ad ministrator use only. 5. USB Devices The USB Devices tool provides information about any Unive rsal Serial Bus (USB) devices that you connect to your phone. Your Avaya 1140E IP Deskphone a[...]

Configuring Local Menu options 114 9. Certificate Information The system administrator can use the Ce rtificate Information me nu to view certificate information. This me nu is for system administrator use only. 10. DHCP Information The system administrator can use the DHCP Information menu to view license information. This menu is for system admin[...]

Configuring Local Menu options 115 4. Scroll down to DHCP and ensure it is checked. 5. Press Apply . The phone r ebo ots. T o configure the WML Browser : You will need information fr om your administrator in order to co nfigure the browser. Your administrato r may have already configured this inform ation for you. 1. Press th e Services key twice .[...]

Configuring Local Menu options 116 4. Lock Menu Your system ad ministrator can use the lock menu tool to protect the Loc al Tools menu items from accidental or unwanted changes. This tool is for administra to r us e on ly.[...]

Making a call 117 Making a call This section de scribes features associated with ma king a call. You can make a call from your Avaya 1140E IP Deskphone using any of the following: • “Using Off-hook di aling” on page 117 • “Using On-hook dialing” on page 118 • “Using handsfree dialing” on page 119 • “Using the Directory applica[...]

Making a call 118 Using On-hook dialing Use these steps to make a call by dialin g before lifting the handset: or 3. To terminate the call, choose one of the following: — Return the handset to th e cradle. — Press the Goodbye key . 1. Leave the hand set in the cradle . 2. Press the line (DN) key. 3. When the dial tone sounds, dial th e number. [...]

Making a call 119 Using handsfree dialing Use handsfree dialing to use a built-in microph one and speaker, or a headset, instead of the handset. While on an active call, you can s witch between hand set and handsfr ee mode. T o discontinue a handsfree call: T o mute a handsfr ee call: or 1. Choose one of the following: — Press the Handsfree key. [...]

Making a call 120 T o switch from handsfree to hand set mode: T o switch from handset mode to hands free mode: T o use a headset : T o rele ase a call: Lift the handset. 1. Press the Handsfree key. 2. Replace the handse t. 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. If you have a Bluetooth wireless tech[...]

Making a call 121 T o switch from handsfree to headse t: Using the Director y applications You can make calls using the following Directo ry applications available on your Avaya 1140E IP Deskphone. • “Making a call using the Corporate Directory” on page 121 • “Making a call using the Personal Directory” on page 122 • “Making a call [...]

Making a call 122 T o scroll to a specific number: Making a call using the Personal Director y The Personal Directory featur e allo ws you to store a maxim um of 100 entries consisting of names and nu mb e rs. To use the Per sonal Dir ectory, press the Directory key and select Personal Directory . For more information on how to configur e and use t[...]

Making a call 123 T o make a call using the Personal Directory: Making a call usin g the Callers List The Callers List feature auto matica lly stores up to a maximum of 100 callers. After 100 callers h ave been stored, each addition al caller overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List . For[...]

Making a call 124 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, pr ess the Directory key and select Redial List . For information on how to configu re and use the Redial List, refer to “Using the Redial List” on page 177 . T o make a ca l[...]

Making a call 125 T o edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and au tomatically dial phone numbers. T o store an AutoDial number: 3. Lift the H andset when t he called party answers or, if in hand sf re e mo d e, beg i n to speak. 1. Use the dialpad to enter the number . 2. Choose one of the following: —[...]

Making a call 126 T o display an AutoDial number: T o use AutoDial: 2. Using the dialpad, dial the p hon e number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appear s. [...]

Making a call 127 Using Ring Again Use the Ring Aga in feature if you recei ve a busy tone, or if there i s no answer. Your IP Deskphone ri ngs when the person you called becomes available. Ring Again automatically redials the number. T o activate Ring Again: T o call a Ring Again party when yo u receive notification: 1. Dial a number and receive a[...]

Making a call 128 T o deactivate Ring Again before notificat ion: Using Last Number Redial Use the Last Number Re dial feature to autom atically redial th e last dialed number. T o use Last Number Redial: Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, an[...]

Making a call 129 T o store a Speed Ca ll number: T o make a Speed Call: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the promp t : — Enter a one-, two-, or three-dig it code (0-999). — If required, dial the access code. — Enter the phone numb er (internal, external, or long-d is[...]

Making a call 130 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restri ctions placed on your IP Deskphone. T o make a System S peed Call: Using HotLine Use the Hot Line feature to automatically dial a specific number . T o use HotLine: Using intercom calling Use the Intercom feature to cal[...]

Making a call 131 T o make an intercom call: T o answer an i ntercom call while on a line other than your intercom group line: 1. Lift the handset. 2. Press th e Intercom key. 3. Dial the one- or two-digit code for the desired intercom group memb er. or 1. Choose one of the following keys: —P r e s s t h e Hold key to p ut the current call on hol[...]

Answering a call 132 Answering a call Each incoming call caus es th e IP D esk pho ne to ring, th e LC D indic at or ( R ) beside the line (DN) key to flash, and the Me ssage Indicator lamp to flash. T o answ e r a ca ll: Choose one o f the following fo ur options: or •L i f t t h e handset. or • Press the Handsfree button lo cated on the left [...]

While on an active ca ll 133 While on an active call You can use the following featur es during an active call: • “Placing a call on hold” on page 133 • “Transferring a call” on page 134 • “Using Timed Reminder Recall” on page 135 • “Using Attendant Recall” on page 136 • “Using Call Park” on pa ge 136 • “Recording [...]

While on an active c all 134 T ransferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . T o transfer a call to a third p arty: T o return to the original call if the transfer is incomplete: 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes [...]

While on an active ca ll 135 Using Timed Reminder Recall Use the Timed Reminder Re call feature to receive a remin der tone when a transferred call is not answered . T o use Time d Reminder Recall: If the transferred call is not answere d, your IP Deskphone rings: 1. Press th e Transfer soft key. The call is put on hold. 2. Dial the number to which[...]

While on an active c all 136 Using Attendant Recall Use the Attendant Recall feature to contact an attendan t during a call and to connect the caller to the attendant. T o cont act the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any IP Deskphone. Using Call Park do es not[...]

While on an active ca ll 137 T o park a call on the System Park D N or your own DN: T o park a call on a DN other than the System Park DN or you r own DN: T o park a call using the SPRE code or FFC: During an active call, press the Park sof t key twice. The call is parked on your DN unless a System Park DN is enabled to automatically park calls on [...]

While on an active c all 138 T o retrieve a parke d call: 3. To use an altern ate DN from the System Park DN or your own DN, dial the DN where you want to par k the call. Otherwise, proceed to step 4. 4. Choose one of the following: — Press the Transfer sof t key. — Press the Conference soft key . 1. Lift the handset. 2. Press the Park sof t ke[...]

While on an active ca ll 139 Recording a Calling Par ty Number Use the Calling Party Num ber feature to record a caller number, or to charge a call to an account numbe r, during an established call. T o record a caller number for accounting pur poses: Displaying incoming calls Use the Display feature to display a second incomin g caller number and [...]

While on an active c all 140 T racing a malicious call Use the Call Trace feature to trace nu isance calls within your system. This feature is not enabled on all Avaya 1140E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone. T o use Call T race while on a call: T o use Call T race without a Call T race [...]

Incoming calls 141 Incoming calls You can use the following featur es when you have an incoming call: • “Using Automatic An sw erback” on pag e 14 1 • “Using Call Picku p” on page 14 1 • “Using Call Waiting” on page 143 Using Automatic Answerback When the Automatic Answerback featur e is active, your IP Deskphone automatically ans[...]

Incoming calls 142 T o answer an incoming call in another call pick up group: T o answer a call at a specific extension in any pickup group: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Choose one of the following: — Press the Group Pickup soft key. — Enter the Pic[...]

Incoming calls 143 Using Call W aiting The Call Waiting feature alerts you to an incoming call by pr odu cing a tone. It also puts the current call on hold while you answ er the new call. T o answer an incoming call while on another call: T o return to the first IP Deskphone call: 3. Dial the DN of the IP Deskphone that is ringing (and that is n ot[...]

Incoming calls 144 If you do not have a Call W aiting key: 2. Press the line (DN) key associ ated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye)[...]

While away from your desk 145 While away fr om your desk You can use the following featur es when you are away from your desk: • “Using Call Forward” on page 145 • “Using Inter nal Call Forwar d” on page 14 6 • “Using Remote Call Forward” on pa ge 147 • “Securing your IP Deskphone” on p age 149 Using Call For ward Use the Ca[...]

While away from your desk 146 T o deactivate Call Forward: T o reinst ate Call Forward to the same number: Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone. Current incoming calls cannot [...]

While away from your desk 147 T o de activate Int e rnal Call Forward: T o reinst ate Call Forward to the same number: Using Remote Call For ward Use the Remote Call Forwar d feature (from any IP Deskphone oth er than your own) to forward calls to any IP Deskph one. T o activate Remote Call Forward: 3. Press the Internal Call Forward key. or Choose[...]

While away from your desk 148 T o deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number , press the # key. (Do not perform steps [...]

While away from your desk 149 Securing your IP Deskphone Use the Electronic Lock feature to prevent other s from making calls from your IP Deskphone. The Electron ic Lo ck feature is controlled using your Station Control Password (SCPW). To chang e your Station Control Password, refer to “Security features” on pag e 34 . T o lock your IP Deskph[...]

While away from your desk 150 T o unlock your IP Deskphone: or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing th e FCC remotely , dial your DN. 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC. 3. Dial your Station Control Password . or 4. Choose one of the following: — If dialing[...]

Talking with more than one person 151 T alking with more than one person Use the following features to enable co nversations between more than two people: • “Using the Call Join feature” on page 151 • “Setting up a con ference call” on pa ge 151 • “Using Conferee Selectable Display” on page 153 • “Using Group Call” on page 1[...]

Talking with more than one pe rson 152 the conference feature supports de pends on the configuration of your IP Deskphone. T o set up a conference call: 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call. You can talk privately t[...]

Talking with more than one person 153 If the person you atte mpt to add to the confer en ce is unavailable: Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees an d disconnect a confer ee from the conference ca ll. T o view active conferees: 1. Press the Goodbye key. 2. Press the line (DN) key bes[...]

Talking with more than one pe rson 154 T o disconnect a conferee: Using Gr oup Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer . T o call group members: 1. While on a conference call, press the Conferee Selectable Display ke y until the confer ee you want to d isconnect ap[...]

Talking with more than one person 155 T o answer a group call: 2. Press th e Group Call key or enter the Group Call FFC . — The feature automatically calls al l group members. The ico n flashes until all members answer. — The phone number s of the group members appear on the disp lay as they answer. When the last person answers, the Group Call [...]

Talking with more than one pe rson 156 T o end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However , the members o f the group call can disconnect from the call a nd not affect other members on the c all. (Goodbye)[...]

Working without interruption 157 W orking without interruption This section describ es feat ur es that provide uninterru p te d work tim e. Using Make Set Busy Use the Make Set Busy feature to make y our IP Deskph one appear b usy to all callers. T o activate Make Set Busy: T o de activate Make Set Busy: Call Deflect If Call Deflect is configured o[...]

Working without interruption 158 configuration. Contact your system administrator to learn which treatment is configured for your IP Deskphon e. Figure 24: Deflect feature key If you press the Deflect key and no spec ial ca ll treatment has be en configured, your caller receives a busy sig nal.[...]

Additional call features 159 Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphon e. • “Using AutoDial Transfer” on page 159 • “Using the Buzz signal” on page 160 • “Using Call Page Connect to make an anno uncement” on page 160 • “Using Centrex[...]

Additional call features 160 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two IP Deskphones that are linked to gether enable one person to signal the other. The person sig naled hears a buzz. T o buzz the IP Deskphone linked to your IP Deskphone: Using Call Page Connect to make an announce[...]

Additional call features 161 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash feature dur ing an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. T o use Centrex/Exchange Line Switchhook Flash: 2. Dial the Page Trunk Access Code to complete the connection to the page[...]

Additional call features 162 Char ging a call or charging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge feature charges long-distance calls from an IP Deskphone restricted to local calls. T o charge a local or long-dist ance call to an account be fore you dial: T o charge a call in progress: 1.[...]

Additional call features 163 T o charge a call to an account when you tran sfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Det a il Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Choose on[...]

Additional call features 164 T o ch arge a call to an account w hen you add someone to a conferen c e ca ll : 5. Press the Transfer soft key when you hear the IP Deskphone ring. You can talk privately to the person at the transfer number before you press th e Transfer soft key. 1. Press the Conference sof t key. The call is placed on hold. 2. Choos[...]

Additional call features 165 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed C amp -o n. Use Enhanced Overrid e to mak e a call or a consultation call, such as placing a call on hold and calling another party. T o use Enhanced Override: 5. Press the Conference sof t key. Note: Y ou ca[...]

Additional call features 166 Using Forced Camp-on feature Use the Forced Camp-on featur e to au tomatically ring another IP Deskphone (internal or external) imme diately after tha t IP Deskphone disconnects from its current call. T o use Forced Camp-on: 2. Choose one of the following: — Press the Override key a gain. — Enter the Override FFC ag[...]

Additional call features 167 Answerin g a ca ll ca mped - o n to yo ur ex te n si on : Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interrupt an other call. T o override a busy signal: 1. Choose one of the following: — Press the Override ke y. — Enter the Override FFC to initiate a Forced Camp-on. The person[...]

Additional call features 168 Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call. T o use Privacy Release in an est ablished st ate: Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering [...]

Additional call features 169 T o use Automatic Preselection (Meet-me pag e): T o use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to re dial the number of the called party. 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone sou[...]

Additional call features 170 T o answer a Radio Pa ge: If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the p age call from an y IP Deskphone. 2. Dial the Radio Paging Access FFC. The ringback tone sound s. The paged person can use any IP D[...]

Additional call features 171 Using V oice Call Use the Voice Call feature to make an ann oun cement through someone else’s IP Deskphone speaker . T o make a vo ic e ca ll : T o respond to a voice call: 1. Lift the handset. 2. Press the Voice Call key and ma ke the announcement. 3. Press the Goodbye key. Your IP Deskphone rings once and the caller[...]

Additional phone features 172 Additional phone features The following features are de scribed in this section: • “Using the Personal Directo ry” on page 172 • “Using the Ca llers List” on pa ge 1 75 • “Using the Redial List” on pa ge 177 • “Using Virtual Office” on pa ge 179 • “Using Media Gateway 100 0B” on page 18 8 [...]

Additional phone features 173 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press [...]

Additional phone features 174 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without d[...]

Additional phone features 175 Using the Callers List The Callers Lis t feature lo gs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the olde st entry. Use the Callers List fe atur e to r eview missed calls and to dia l calls. The Callers List contains: • the caller’s last and first[...]

Additional phone features 176 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm so[...]

Additional phone features 177 T o delete the entire Callers List: Using the Redial List The Redial List fe ature logs all outgo ing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to revie w calls made, and to redial previously dialed calls. The Red ial List [...]

Additional phone features 178 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the follo[...]

Additional phone features 179 Using V irtual Office The Virtual Office feature provides a service you can use while you are away from y our desk to tr ansfer calls , and all your office IP Deskphone features, to a remote IP Deskphone. Virtual Office makes this possible by allowing you to use another IP Deskphone (the Remote phone) to log in to your[...]

Additional phone features 180 Note: A Virtual Office login from an Avaya 1140E IP Deskphone to an Avaya 1 120E IP Deskphone or Avaya 2 050 IP Softphone is blocked in certain situations. Cons ul t your system administrator . Logging in to V irtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as sho[...]

Additional phone features 181 T o activate Virtu al Office on your Office IP Deskphone from yo ur Remote IP Deskphone: A successful login transfers all the feat ures , time, date, an d ton es to your Remote IP Deskphone from your Office IP Deskphone. Your Virtual Office session expires after a fixed period of time, (determi ned by your system admin[...]

Additional phone features 182 Avaya 1140E IP Deskphone Of fice phone. All th e features app ear as they do on your Office Avaya 114 0E IP Deskpho ne. Figure 26: Logged in to an A vaya 1140E IP Deskphone Figure 27 shows an Avaya 1120E IP Deskphon e logged in as a Remote phone to an Avaya 1140E IP Deskphone Office phone. Fewer display lines are avail[...]

Additional phone features 183 Figure 27: Logged in to an A vaya 1140E IP Deskpho ne using an A vaya 1120E IP Desk phone Figure 28 shows an Avaya 2050 IP Softphon e log ged in as a Remote phone to an Avaya 1140E IP Deskphone Office phone. In this case, the information display is arrange d in a different fashion, but all the information is visible at[...]

Additional phone features 184 Using Vi rtual Office on yo ur Office IP Deskphone Figure 29 shows the Avaya 1140E IP Deskphone display when the phone is logged out due to rem ot e ac ce ss. Figure 29: Offic e phone displays the message Logged Out When activate d for Virtual Office b y a Remote IP Deskphone, your Office IP Deskphone is logged ou t an[...]

Additional phone features 185 T o regain operation of a IP Deskphone being used for V irtual Office: Logging out of Vi r tual Office To log out of Virtual Office, press the Virt ua l sof t key. Emer gency calls on your Remote IP Deskphone If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone, the call is plac ed t[...]

Additional phone features 186 Press Yes to allow the IP Deskphone to log out of Virtua l Off ic e or press No to remain logged in to Virtual Office and reset th e IDLE timer. If no key is pressed, the IP Deskphone logs out of Virtual Offi ce. T roubleshooting Vir tual Office Virtual Office can cause erro r messages to display on-screen. Table 10 li[...]

Additional phone features 187 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system adminis trator to clear lock. Permission Denied (1) Remote IP Deskphone has no Station Control Password. Notify system administra tor. Permission Denied (3) Incorre[...]

Additional phone features 188 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provides a means of exte nd ing Avaya Communication Server 1000 Releas e 4 .5 features to one or more remotely located branch office s using the Branch Office feature. A branch office is a remote location in th e network where IP Deskphones, PSTN access, and[...]

Additional phone features 189 Features such as Personal Directory, Redial List, and Ca llers Li st are not available when oper ating in Local Mode. When in Local Mode, the IP Deskphone displays the message LOCAL MODE . Using T est Local Mode Use Test Local Mode to check Lo cal Mode functionality (make and receive IP Deskphone calls). Test Loca l Mo[...]

Additional phone features 190 T roubleshooting MG 1000B The MG 1000B can cause e rror messages to displa y on-screen. Table 11 lists error messages and describes actions to correct the causes. 3. Press the Enter key (the IP Deskphone registers back to the main office) . T able 11: T roubleshooting MG 1000 B Display Message Probable Cause Actions Lo[...]

Using Hospitality features 191 Using Hospitality features Hospitality features are intended for hotel op erations. Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your IP Deskphone , you can pr ogram the sy stem to aut omatically place a call to you at a predetermined time. When you answer th[...]

Using Hospitality features 192 T o cancel an Automatic W ake-Up call: T o verify the time for the Automati c W ake-Up call: 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake -Up Verify FFC. 3. Dial the Automati c Wake -Up time in a 24-hour time fo rm at (hhmm).[...]

Using Hospitality features 193 Activating Message Registration Use the Message Registration fe ature to read, change, or reset meter s that log your hotel phone calls. T o read meters: T o change a meter: 1. Press the Message Reg istration key. 2. Dial the room Directory Number (DN). 3. Press the Message Reg istration key. 1. Press the Message Reg [...]

Using Hospitality features 194 T o reset a meter to zero: Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. T o enter cleaning st atus: 1. Press the Message Reg istration key. 2. Dial the room Direc tory Number (DN). 3. Press th e[...]

Using Hospitality features 195 Displaying Room Status Use the Room Status feat ure to display the stat us of a room using the Display Module. T o display the st atus of a room: 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 [...]

Using Hospitality features 196 Changing the st atus of a room: 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progress [...]

Using Hospitality features 197 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed[...]

Accessing External Server Applications 198 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your Avaya 1140E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can pr[...]

Accessing External Server Applications 199 • Bulk Recording - For an active ca ll or unregistered DN/Position ID, call recording is initia ted even though the ROD key is not pressed. Using SA VE key Use the SAVE feature key to save the recording of an active call. Th is key is associated with the active user ID and is operational only if a call i[...]

Accessing External Server Applications 200 3. Press the SAVE key to save the conversation.[...]

Flexible Feature Codes (FFCs) 201 Flexible Feature Codes (FFCs) Use Table 12 to track the FFCs assigned by your sy stem administrator. T able 12: Flexible Feat ure Codes FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivat e Automatic Wake-Up Verify Malicious Call Trace Call [...]

Flexible Feature Codes (FFCs) 202[...]

Quick Reference Card 203 Quick Reference Card This chapter is the Quick Reference Card for the Avaya 1 140E IP Deskphone. Print this chapter as a re ference guide. Feature operation Aut o Di a l Store Use Display Call Forw ard Activ ate Deactiva te Reinstate View n umber Call Pickup Call Waiting Ans wer Retur n to first call Conference Handsfree Ac[...]

Quick Reference Card 204 Legend When notified Deactiva te T ransfer Adjust volume or Icon Action ( ) Indicates the k ey cap text labe l. For e xample, (Message). Lift the handset, press the line (DN) ke y or the Handset key . Replace the handset , or press to end the call. Dial a number . Press a line/f eature key . An icon flashes whe n a fe ature[...]

Quick Reference Card 205 Ser vices and T elephone Options menus Note : The Directory key provides access to the Co rp or at e Dire cto r y, Personal Directory, Redial List, and Callers List. * To use a headset equipped with Blue tooth® wireless technology, yo u must first configure the headse t an d your phone to work together. Services menu (Serv[...]

Quick Reference Card 206[...]

Regulatory and safety information 207 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation. This equ ipment gene [...]

Regulatory and safety information 208 To prevent radio interference to the lic en sed service, this device must be operated indoors only an d should be kept away from windows to provide maximum shielding. Table 13 lists EMC compliance for various jurisdictions. T able 13: EMC compliance (Par t 1 of 2) Jurisdiction Stan da rd Description United Stat[...]

Regulatory and safety information 209 Table 14 lists Safety compliance for various jurisdictions . Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Par t 1: General requirements. Japan VCCI Regulations fo r voluntar y control measures. T able 14: Safety complianc e Jurisdiction St andard Description United S tates UL 60950-1 Safety o[...]

Regulatory and safety information 210 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained fr om http://support[...]

Regulatory and safety information 211 DenAn regulator y notice for Japan[...]

Regulatory and safety information 212[...]

Third party terms 213 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code format t[...]

Third party terms 214 * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use. T[...]

Third party terms 215 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to shar e and change fre e software--to m a ke sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's softwa re and to any other[...]

Third party terms 216 another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ver e d by th is License; they are ou tside its scope. Th e act of running th[...]

Third party terms 217 to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the Program (o r with a work based on the Program) on a volume of a storage or distrib[...]

Third party terms 218 or distribute the Program or its derivative works. These actio ns ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr am (or any work ba se d on the Program), you indicate your acceptance of th is Licen se to do so, and all its terms and conditions for copying, distrib[...]

Third party terms 219 Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Each ver sion is given a distinguishing version number. If the Program spe cifies a[...]

Third party terms 220 want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to attach t hem to the start of each source file to most effectively conve[...]

Third party terms 221 OpenSSL The following component is lic ensed un d er Ope nS S L licen se : OpenSSL 0.9.7b OpenSSL License /* ================ ===================== ================ * Copyright (c) 1998-2008 The Op enSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, with or without modification, are permi[...]

Third party terms 222 * 6. Redistributions of any form whatsoe ver must retain the following acknowledgm ent: * "This product includes software develope d by the OpenSSL Project for use in the OpenSSL Toolki t (http://www.o penssl.org/)" * * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIE D[...]

Third party terms 223 * * This library is free for commercial and non-commer cial use as long as the following conditions are ahear ed to. Th e following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just th e SSL code. The SSL documentation included with this distribution is covered by the[...]

Third party terms 224 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERC HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIAB LE FOR ANY DIRECT, INDIRECT, INCI DENTAL, SPEC[...]

Third party terms 225 1. The origin of this software must not be misreprese n te d; yo u mu st not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pro duct documentation would be appreciated but is not required. 2. Altered source vers ions must be plainly mar ked as such, and must not be m[...]

Third party terms 226 dealings in this Software without prior written aut horization of the copyright holde r. END OF TERMS AND CONDITIONS Libpng The following component is lic ensed un d er libpn g licens e: Libpng 1.2.37 - June 4 , 2009 Libpng License This copy of the libpng notices is p rovided for your convenience. In ca se of any discrep ancy [...]

Third party terms 227 libpng versions 0.97, January 1998, through 1.0 .6, March 20, 2000, are Copyright (c) 199 8, 1999 Glenn Rand ers-Peh rson, and are distributed according to the same disclaim er a nd license as libpng-0.96, with the following indiv iduals added to the list of Contr ibuting Authors: Tom Lane Glenn Randers-Pehrson Willem van Scha[...]

Third party terms 228 consequen tia l dama ge s, wh ich m ay re su lt from the us e of th e PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby grante d to use, copy, modify, and distribute this source code, or portions hereof, fo r any purpose, withou t fee, subject to the following restrictions: 1. The o[...]

Third party terms 229 ." This code is derived from softwar e contribut ed to Berkeley by Ch ris Torek. Redistribution and use in source and binar y for ms, with or without modification, are permitted provided tha t the following conditions are met: ." 1. Redistributions of source co de must retain the above copyright notice, this list o[...]

Third party terms 230 Convert UTF ConvertUTF License Copyright 2001 -2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d. The recipient agrees to determine app licability of information provided. If th is[...]

Third party terms 231 Redistributions in binar y form must re produce th e above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution. Neither the na me of the <ORG ANIZATION> nor th e names of its contributor s may be used to endorse or promote pr o[...]

Third party terms 232 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p ar t on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for an y undesirable consequenc es; the authors[...]

Terms you should know 233 T erms you should know Avaya Communication Ser ver 1000 Y our office communication system. Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number . The system must have CPND enabled. Categor y 5 (C at5) Cable and associ ated connecting hardware cap able [...]

Terms you should know 234 Date/time di splay The current date and time when the IP Deskphone is in an idle state. Director y Number (DN) A number consisting of one to se ven digit s for an IP Deskphone, and also know n as an extension number . Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the [...]

Terms you should know 235 Interrupted dial tone A broken or pulsed dial tone that so unds when you access some features on your IP Deskphone. Message/Inbox A fixed key on your A vaya 1 140E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and list s appearing on the[...]

Terms you should know 236 Special Prefix code (SPRE) S pecial codes entere d using the dialpad, follo wed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74 ). Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when accessing IP Deskphone features. [...]

Terms you should know 237 Visual Aler ter/Message W aiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.[...]

Terms you should know 238[...]

Index 239 Index A About the Avaya 1140E IP Desk- phone 17 Answer a call 132 Attendant Recall 136 AutoDial 125 AutoDial Transf er 159 Automatic Answerback 14 1 Automatic Wake-Up 191 B Buzz signal 160 C Call Features and Flexible Featur e Codes 28 Call Forward 145 Call Join 151 Call Page Connect 160 Call Park 136 Call party information 233 Call Picku[...]

Index 240 Enter key 23 Entering and editin g te xt 37 Expand key 23 External server applications 198 F Feature display 234 Fixed key 23 4 Flexible Feature Code (FFC) 234 Flexible Feature Codes ( FFCs) 201 G Goodbye key 24, 234 Group Call 154 H Handsfree dia ling 119 Headset key 23, 24 Help 15 Hold key 23 I Indicator st atus 234 Information display [...]

Index 241 Q Quit/Stop key 24 R Radio Page 168 Record a Calling Party Number 139 Redial List 122, 124 Regulatory and safety information 203, 207 Remote Call F orward 147 Resume Normal Mode 189 Ring Again 127 Ring type 83 Ringback/ring tone 235 Room Status 195 S Secure your telephone 149 Security featur es 34 Self-labeled lin e/programmable feature k[...]

Index 242[...]