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Avaya 585-215-871 Bedienungsanleitung

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Inhaltsverzeichnis der Gebrauchsanleitungen

  • Seite 1

    Avaya™ Call Managem ent System (CMS) Sun ® Ultra™ 5 Computer Hardware Installation, Maintenance, and Troubleshooting 585-215-871 Issue 3.3 February 2003 Compas ID 7 9853[...]

  • Seite 2

    © 2003 Avaya Inc. All Rights Reserved. Notice Every effort was made to ensur e that the inform ation in this documen t was complete and a ccurate at the time of prin ting. However, informatio n is subject to chan ge. Preventi ng T oll Fr aud “T oll fra ud” is th e una uthorize d use o f your telecomm unicati ons s ystem by an unau thor ized pa[...]

  • Seite 3

    Issue 3.3 Febru ary 2003 3 Contents 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Over view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Reas ons fo r rei ssue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Organi zatio n . . . . . . . . . . . . [...]

  • Seite 4

    Contents 4 Av aya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Software c heck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Comp uter l ayout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Fron t Pa nel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Seite 5

    Contents Issue 3.3 Febru ary 2003 5 Replacin g an HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Installing t he first HSI/P c ard or a pair of HSI /P cards . . . . . . . . . . . . . . . . . 78 Installing H SI/P software an d patches . . . . . . . . . . . . . . . . . . . . . . . . 79 Setting u p the s witch l ink for ea c[...]

  • Seite 6

    Contents 6 Av aya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting DDS4 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 SLR5 tape d rive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 XL/XS/DX tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Seite 7

    Contents Issue 3.3 Febru ary 2003 7 Chec king ta pe st at us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 9 Rebuildi ng tape dev ice driv ers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Recovery procedu res . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Preserv ing da ta after a sys[...]

  • Seite 8

    Contents 8 Av aya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting[...]

  • Seite 9

    Issue 3.3 Febru ary 2003 9 Preface Over view A vaya™ Call Management System (CMS) Sun ® Ultra™ 5 Computer Hardware Inst allati on, Maintenanc e, and T roubleshooting , 585-215-871, is writt en for t echnicians who inst all and maint a i n call center appl ications such as A vaya CMS. Reasons for reissue Issue 3.3 of this document was is sued f[...]

  • Seite 10

    Preface 10 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Issue 3.0 of this document was is sued for the foll owing changes: ● T o update the disk drive maintenance procedur es for CMS R3V9 (see Ma in tainin g d is k drives on p age 83). ● T o add informati on about t he 18-GB ex ternal SCSI disk dri ve ([...]

  • Seite 11

    Organization Issue 3.3 Februa ry 2003 11 Organization This document is orga nized as follows: ● Introduct ion – Pro vides an overvi ew of the Ultr a 5 computer and hel pli ne informati on. ● Install ation – Descri bes how to a ssemble t he Ultra 5 c omputer , conne ct ext ernal devices, and power- up the computer . ● Maintenance – Descr[...]

  • Seite 12

    Preface 12 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Related do cument s Related doc uments li st s sources f or in formation related to cont act c enter p roducts and features. No t all documents are suppor ted for all CMS relea ses or equipment. T o order Avaya document ation, cal l the A vaya Publ ica[...]

  • Seite 13

    Related documents Issue 3.3 Februa ry 2003 13 Upgrad e do c um e nts There are several upgrade p aths suppor te d with CMS. There is a document designed to support e ach upgrade . Note that none of the followi ng upgrade document s are av ailable from the publicati ons center . ● Base load upgrades Use a base load upgrade when upgrading CMS to th[...]

  • Seite 14

    Preface 14 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting ● A vaya Cal l Management System Upgrade Expr ess (CUE) Use CUE in the following conditi ons: — CMS is being upg raded from an earlier ver sion (for example, R3V5 u or R3V6) to t he latest ver si on (for example, R3V9 or R3V1 1). — The hardware p[...]

  • Seite 15

    Related documents Issue 3.3 Februa ry 2003 15 Hardwar e do c ume nts Switch documen t s Document title Document number A vaya Call Management System Sun Fire V880 Computer Hardware Inst allat ion, Maintenan ce, and T roubleshooting 585-215- 1 16 A vaya Call Management System Sun Fire V880 Computer Connectivi ty Diagram 585-215-612 A vaya Call Manag[...]

  • Seite 16

    Preface 16 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Admini st ratio n do c um e nts Other d ocument s Document title Document number A vaya Call Management System Release 3 V ers ion 1 1 Adm inistrat ion 585-215-515 CentreV u Call Management System Release 3 V ersion 9 Administrat ion 585-214-015 Docume[...]

  • Seite 17

    Documentation Web s it es Issue 3.3 Februa ry 2003 17 Docume n t ation Web sites For product document ation fo r all A vaya product s and relat ed document ation, go to http:/ /www .avayadocs.com . ! Import ant: ! Import ant: Important: Additional informati on a bout new sof tware or hardwar e updates will be conta ined in future is sues of this bo[...]

  • Seite 18

    Preface 18 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting[...]

  • Seite 19

    Issue 3.3 Februa ry 2003 19 Introduction Over view The Sun Ultra 5 computer provides a hardware plat f orm that suppor t s call cente r sof twar e applicat ions, and is des igned t o do the f ollowing: ● Increase performance wi th the SP ARC-V9 64-bit RI SC architec ture (incl udes a 400 MHz clock and a 256 KB internal cache in the curr ent model[...]

  • Seite 20

    Introduction 20 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Support If you need assist ance with a problem, use the support informat ion and help lines presented belo w . Frequentl y asked questi ons (F AQs) For solu tions to common probl ems, customer s and A vaya technici ans can access technical support[...]

  • Seite 21

    Issue 3.3 Februa ry 2003 21 Inst allation Over view This chapter desc ri bes how to insta ll the Ultra 5 computer and rel ated perip heral equipment. Use the fo llowing t abl e to check off each required procedu re af ter completion. Procedure Completed Prepar ing f or inst all ation on page 22 Unpacki ng and inven torying t he equipment on p age 2[...]

  • Seite 22

    Installation 22 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Prep aring for in st allation This secti on cont ains inf ormation that wil l help you prep are for the Ultr a 5 computer inst alla tion. Safety precautions For your protect i on, observe the foll owi ng safety pre cauti ons when setting up your e[...]

  • Seite 23

    Preparing for insta llation Issue 3.3 Februa ry 2003 23 System precaution s Ensure that the vol tage and freq uency of the power outlet use d matches the el ect rical rating la bels on the equipment. We ar antist atic wrist strap s when handling an y magnetic s torage devi ces, and pr inted circui t board s. The Ultra 5 computer uses nominal i nput[...]

  • Seite 24

    Installation 24 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Electrical sp ecificati ons Note: Note: For power integri t y , an U ninter r uptible P ower Supp ly (UPS) is recommended for all i nst allatio ns. Parameter V alue Input curren t - V oltage range - Current, frequen cy range - Current, maxi mu m ([...]

  • Seite 25

    Preparing for insta llation Issue 3.3 Februa ry 2003 25 Physical sp ecifica tio ns Environmen t a l speci fi cati ons For the most reli abl e system operation: ● The room must have suf f icient air conditioning cap acity to support the cooling needs of the en tire sys tem. ● The air conditioni ng syst em must have controls that prevent excessiv[...]

  • Seite 26

    Installation 26 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Miscell aneous s pecificati ons Parameter V alue Operating a coustic noise 5.2 deci bels Idling acoust ic noise 5.1 decibel s Declared noise emis si ons in accordance with ISO 9296, measured at 23°C. Safety UL 1950, CSA C22.2 No. 950, TUV EN 6095[...]

  • Seite 27

    Unpacking and inventorying the equipment Issue 3.3 Februa ry 2003 27 Unp acking and inventory in g the equipment ! W ARNING : WARNING: Never move the computer when t he power is on. Ex cessive movement can cause cat astr ophic dis k drive failure. Always power the syst em OFF befor e moving the computer . ! W ARNING : WARNING: Always wear an ele ct[...]

  • Seite 28

    Installation 28 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Part s list V erify that you have the fo ll owing component s of the Ultr a 5 computer: ● Ultra 5 unit ( including inst alled car ds) and power cord ● Monitor and power cord ● Monitor cable ● Keyboard and cable ● Mouse and cable ● DDS4[...]

  • Seite 29

    Unpacking and inventorying the equipment Issue 3.3 Februa ry 2003 29 Determining the computer mod el This book is writte n for several dif fere nt models of the Ult ra 5 compute r . The difference s between the models are few . This section descr ibes how you can tell what model you have. Features Each of t he dif fer ent models h ave dist inctive [...]

  • Seite 30

    Installation 30 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Physical labeling Near the lef t-fron t corner of th e computer , there is a lab el th at has the seria l number and other marking s from the Sun factory . The m odels are marked as such: ● Series 1 – No special ma rking, just a seria l number[...]

  • Seite 31

    Unpacking and inventorying the equipment Issue 3.3 Februa ry 2003 31 Computer layou t Familiariz e yourself with t he layout of the computer . Front Panel This figur e shows the fr ont panel of the Ultra 5. The diskette dri ve is not availab le if the optional second int ernal hard driv e has bee n inst alled. Rear Panel (with SunSw if t ® card) T[...]

  • Seite 32

    Installation 32 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Rear Panel (with UltraSC SI card) This fi gure shows t he rear p anel when you have an Ult raSCSI c ard, which is usual ly inst alled in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connect or s. Other PCI cards may be inst alled in slo t s [...]

  • Seite 33

    Setting up power Issue 3.3 Februa ry 2003 33 Settin g up po w er T o set up the AC power: ! W ARNING : WARNING: DO NOT turn the computer on until you have verifi ed that the input volt age selector switch ha s been s et prope rly . Incorrect volt ages wi ll damage system component s. 1. On the back of the computer , between the power cord recept ac[...]

  • Seite 34

    Installation 34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Periphera l connectivit y The following diagr am shows how equipment is connected to the Ultr a 5 when a SunSwift card is inst alled . The callout s are descri bed in Parts list on page 36. Black Box RS-449 - RS-232 interface converter I J J An HS[...]

  • Seite 35

    Peripheral connectivity Issue 3.3 Februa ry 2003 35 The following diagr am shows how equipment is connected to the Ultr a 5 when an UltraSCSI car d is ins tall ed. The callout s are descri bed in Part s l ist on p age 36. D System Console Remote console Black Box RS-449 - RS-232 interface converter I N O P M J J C Monitor A B Keyboard Mouse An HSI/[...]

  • Seite 36

    Installation 36 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Part s list The followi ng t able list s p ar t s that are required to connect most of the ext ernal devices to the Ult ra 5 computer . For in formati on about co nnect ing t erminals , print ers, and modems to the Ultra 5 computer , see Avaya CMS[...]

  • Seite 37

    Connecting the monitor and keyboard Issue 3.3 Februa ry 2003 37 Connecting the monitor and key boa rd The followi ng fi gure shows how to connec t the monitor and ke yboar d to the Ultra 5. T o connect the moni tor and keyboard: 1. Make sure the computer power swi tch i s set to off . 2. Connect the foll owing component s: ● Keyboard (connect s t[...]

  • Seite 38

    Installation 38 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Connecting the remote console mode m This section de scri bes how to connect the remote consol e modem to the computer . This modem allows personnel at a r emote support center to dial in and d o mainten ance on the computer . The modem is a U.S. [...]

  • Seite 39

    Connectin g to ex ternal i nterface s Issue 3.3 Februa ry 2003 39 Connecting to e xternal interf aces A variety of external I/O components and interfaces may be requir ed dependi ng on the configur ation chosen by the customer . This secti on describes some of the most lik ely configur ations. Refer to the fol lowi ng subsections as appr opriate fo[...]

  • Seite 40

    Installation 40 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Connec ting the s eria l po rt expander box T o connect serial devices to the Ultra 5, you can use a Seri al Async hronous Int erf ace/PCI (SAI/P) exp ander box. The SAI/P car d is us ed to connect t erminal s, pr inter s, and modems to the comput[...]

  • Seite 41

    Connectin g to ex ternal i nterface s Issue 3.3 Februa ry 2003 41 Connecting extern al SCSI d evices This sect ion descri bes how to connect the SCSI devices ( tape dr ives and d isk dr ives) to the Ultra 5 computer . SCSI devices conne ct to either the SunSwi f t card or to the Dual-Channel UltraSCSI card. SunSwift connections The foll owing fi gu[...]

  • Seite 42

    Installation 42 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting The followi ng fi gure shows t he SCSI cabling schemes that are poss ible with a SunSwif t card that is i nst al led in an Ultra 5 comput er . SCSI devices are addres sed as s hown in the following t able. The addresses are set usi ng the target a[...]

  • Seite 43

    Connectin g to ex ternal i nterface s Issue 3.3 Februa ry 2003 43 UltraSCSI connections The following f igure shows how to conn ect UniPack SCSI dis k drives and t ape drives t o an UltraSCSI car d. A 68-t o-68- pin VHDCI SCSI cable connect s from the UltraSCSI PCI card on the back of the computer to t he IN connect or on the back of the SCSI devic[...]

  • Seite 44

    Installation 44 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting The followi ng fi gure shows t he SCSI cabling schemes that are poss ible with an Ultr aSCSI card that is i nst al led in slot 2 of an Ultra 5 comput er . Note: Note: The “Left/Right” designations shown above are based on the Ultr aSCSI card b[...]

  • Seite 45

    Connectin g to ex ternal i nterface s Issue 3.3 Februa ry 2003 45 SCSI devices are addres sed as s hown in the following t able. These addresses are set using the tar get address switche s on the back of each SCSI device. Befor e setting the t a rget address , make sure that the power is of f on the SCSI devices. Device Address Disk drive 1 0 Disk [...]

  • Seite 46

    Installation 46 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting T urning the system on and verifyi ng POST Once you assemble the system, including the external devices that are shi pped with your system, turn t he system on and veri fy POST (Power On Self T est). T o turn th e system on and v erify POST : 1. P[...]

  • Seite 47

    Turning the system on and ve rifying POST Issue 3.3 Februa ry 2003 47 8. Enter: probe-ide This ver ifies that the s ystem sees al l enhanced integrated driv e electron ics (EIDE) devices. A message s imilar to the followi ng is di splayed: In this example, the devi ces listed are as follows: ● Device 0 is the primary int ernal hard dri ve. ● De[...]

  • Seite 48

    Installation 48 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 10. Enter: probe-scsi-all This ver ifies that the system sees al l exter nal SCSI devi ces. A messa ge similar t o the following is di spl ayed: In this example, the devi ces listed are as foll ows: ● T arget 0 is an external 4.2-GB hard drive. [...]

  • Seite 49

    Identifying installed PCI cards Issue 3.3 Februa ry 2003 49 Identifying inst alled PCI cards If the re are pr oble ms with th e PCI car ds, do t he f ollowing to troubl esho ot the pr oble m. If all PCI cards are oper ational, yo u can sk ip th is sec tion. At the command prompt, ent er: /usr/platform/‘uname -m‘/sbin/prtdi ag -v | pg In the sec[...]

  • Seite 50

    Installation 50 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Setting the remote cons ole modem options The computer support s the U.S. Roboti cs S portster 33.6 Faxmodem and the Paradyne Comsphere 3910 modem for remote con sole access. Th e options for any other modems must be set based on local instruct io[...]

  • Seite 51

    Setting the remot e console modem options Issue 3.3 Februa ry 2003 51 6. Enter the fol lowi ng command: cu -s 9600 -b 8 -l cua/b The followi ng message i s displ ayed: 7. Enter the fol lowi ng comman ds: at&f1 (loads t he factor y default configura tion int o active memory) at&w0 (writes the curr ent confi guration t o NVRAM template Y0) No[...]

  • Seite 52

    Installation 52 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Paradyne Comsphe re 3910 modem The Paradyne Comsphere 3910 modem is used for many locat ions out side of the United S tates. These modems are not optioned at the fact ory . Recommended options The recommended o ptions for the Comsphere 3910 modem [...]

  • Seite 53

    Setting the remot e console modem options Issue 3.3 Februa ry 2003 53 Setting the options T o set the options on the Comsphere 3910, use the following proc edures . Configuring Factory/Async_Dial 1. Press F2 to sele ct “Con fig ure. ” “Ld EditArea frm” is displayed. 2. Press the Right Arrow four time s. “Factory” is displayed. 3. Press [...]

  • Seite 54

    Installation 54 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 7. Press the Right Arrow five times to di spl ay “9600.” 8. Press F2 to sele ct “ 9600.” Setting the handshake options 1. Press F1 for “Nxt.” “Asyn #Dat a Bit s ( 8)” is displayed. 2. Press F1 for “Nxt.” “Asyn Parity Bit (Non[...]

  • Seite 55

    Setting the remot e console modem options Issue 3.3 Februa ry 2003 55 Setti ng the Dial_Line strap group 1. Press the Right Arr ow three t imes to get to t he “Dial_Line” strap group. Not hing needs to be cha nged for CMS in the “DTE_Dialer” or “Line_Diale r” strap group s, so y ou can skip them. 2. Press F1 to edit the “Di al_Line”[...]

  • Seite 56

    Installation 56 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 7. Press the Double Up Arrow . “Idle: 960 0” and “ S tatus Confi gure” are displayed. If t he modem is powered of f, it should retur n to this st ate when it is power ed on. 8. T o check the status of the Comspher e 3910 modem, use the “[...]

  • Seite 57

    Turning the system over for provisioning Issue 3.3 Februa ry 2003 57 T urning the sy st em over for provisioning Aft er completi ng the physi cal inst allat ion of the system, the i nst all at ion conti nues wit h soft ware provisi oning . This is of ten done with the suppo rt of the Avaya CMS Provisioni ng group. Pr ovisioning the syst em consis t[...]

  • Seite 58

    Installation 58 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting[...]

  • Seite 59

    Issue 3.3 Februa ry 2003 59 Maintenance Over view This chapter desc ri bes the followi ng maint enance pro cedures: ● Computer layout on page 60 ● ESD precautions on page 63 ● Maintaining PCI c ards on p age 64 ● Maint aining disk dri ves on page 83 ● Replacing the CD-ROM drive on pa ge 130 ● Maint aining t ape drives on page 135 ● A [...]

  • Seite 60

    Maintena nce 60 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Computer lay out Familiariz e yourse lf with the layou t of the Ultr a 5. Front Panel This figur e shows the fr ont panel of the Ultra 5. The diskette dri ve is not availab le if the optional second int ernal hard driv e has bee n inst alle d. Sys[...]

  • Seite 61

    Computer layout Issue 3.3 Februa ry 2003 61 Rear Panel (wi th Su nS wif t card) This fi gure sho ws t he rear p ane l when y ou hav e a SunSwif t card, whi ch is usuall y inst alle d in PCI s lot 2. The Su nSwift car d has o ne 68-pin SCSI connect or and one ethernet RJ45 connector . Other PCI car ds may be inst alled in slot s 1 and 3. Power switc[...]

  • Seite 62

    Maintena nce 62 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Rear P anel ( with Ultr aSCSI ca rd ) This fi gure shows t he rear p anel when you have an Ult raSCSI c ard, which is usual ly inst alled in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connect or s. Other PCI cards may be inst alled in slo [...]

  • Seite 63

    ESD precautions Issue 3.3 Februa ry 2003 63 ESD precaut ions Before you work on component s inside the Ult ra 5 computer: 1. Make sure t hat the c omputer is plugged in to AC power . 2. Make sure t hat the p ower is of f. 3. Att ach the Electro-S ta tic Discharge ( ESD) wrist strap to t he chassis frame and to your wrist. See the followi ng figure [...]

  • Seite 64

    Maintena nce 64 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Maint aining PCI cards Over view Procedures in t his sec tion include t he fol lowi ng: ● Identif ying fr ee card sl ot s ● PCI c ard conf igur ation on page 65 ● Inst alling or re moving PCI c ards on p age 66 ● Replacing an UltraSCSI car[...]

  • Seite 65

    Maintaining PCI cards Issue 3.3 Februa ry 2003 65 PCI card configur atio n Depending on your co nfigurati on, the PCI cards will b e inst alled i n the slot s shown be low . Card PCI Slot Comments SunSwift or UltraSCSI PCI 2, 1, or 3 Required. A SunSwift card is inst all ed in ever y computer to provid e a dedicated ethernet connection to the swi t[...]

  • Seite 66

    Maintena nce 66 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Installing o r rem oving PC I c ard s Use the f ollowing general i nstructio ns when i nstal ling, movi ng, and r emoving PCI ca rds. Other secti ons in thi s chapter descri be specific PCI car d maintenance in str uction s. Use those in struct io[...]

  • Seite 67

    Maintaining PCI cards Issue 3.3 Februa ry 2003 67 9. Add or remove the card as shown in the follo wing figure. 10. Remove the ESD wr ist st rap. 1 1. Reatt ach the cove r . 12. Reconnect t he AC power cord. 13. T urn on al l externa l SCSI devices star ting with the dev ice fart hest from the syst em and working t oward the s ystem. 14. T urn on th[...]

  • Seite 68

    Maintena nce 68 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing an UltraSCSI card with a SunSwif t card This section descri bes how to replace an UltraSCSI card with a SunSwift c ard. This is done when the customer want s to add a second ethernet port . Prerequisites ● Obtain a Su nSw ift P CI ca r[...]

  • Seite 69

    Maintaining PCI cards Issue 3.3 Februa ry 2003 69 8. Remove the UltraSCSI car d. It should be located in PCI slo t 2. 9. Inst all th e SunSwif t card in PCI s lot 2 ( or wherever the Ul traSCSI car d was inst al led). 10. Reconfigur e the SCSI dev ices in the order shown i n the fol lowing figur e. PCI card Screw PCI slot 1 PCI slot 3 PCI slot 2 u5[...]

  • Seite 70

    Maintena nce 70 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting SCSI devices are addres sed as s hown in the tabl e below . These ad dresses are set using th e T arget Address Switches on the back o f each SCSI device. 1 1. Remove th e ESD wri st strap. 12. Reatt ach the cover . 13. Reconnect t he AC power cor[...]

  • Seite 71

    Maintaining PCI cards Issue 3.3 Februa ry 2003 71 SAI/P car ds The Serial Asynchronous I nterface/PCI (SAI/P) card connect s ter minal s, printer s and modems to the computer . The computer can accommodate two SAI/P cards . Each SAI/P card is asso ci ated with an external , 8-port exp ander box. Identifying device entry names for ports on an SAI/P [...]

  • Seite 72

    Maintena nce 72 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 9. T urn on all external SCSI devices st artin g with the devic e that is farthes t fr om the system and working towar d the system. 10. T urn on the sys tem monitor . 1 1. T urn on the system. 12. Press Stop + A simult aneou sly af ter the con so[...]

  • Seite 73

    Maintaining PCI cards Issue 3.3 Februa ry 2003 73 Moving an SAI/ P card – When moving SAI/P cards, remember to preserve the original sequence of the ca rds. T o do t his, you many ne ed to move mor e than one card. See Identif ying devi ce entr y names f or port s on an SAI/P car d on page 71 to d etermine the ordering seque nce. T o move an SAI/[...]

  • Seite 74

    Maintena nce 74 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Removing an SAI/ P card – T o remove an SAI/P card: 1. V erify that you have a recent CMSADM file system backup before you change car d configur ations. 2. Enter the fol lowi ng comman ds: sacadm -l pmadm -l These commands display exi sting admi[...]

  • Seite 75

    Maintaining PCI cards Issue 3.3 Februa ry 2003 75 16. Perform a CMSADM file system backup t o back up t he updated system conf iguration. See your CMS s of tware inst allati on, maintena nce, and troubleshoo ting document for detai ls. Removing SAI/P drivers and utilities T o remove the SAI/P software dr ivers and util ities: 1. Enter: pkgrm SUNWsa[...]

  • Seite 76

    Maintena nce 76 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 4. Enter: pkgrm SUNWsaipu This removes the SAI/P sof tware ut il ities. The foll owing message is displayed: 5. Enter: y This st art s t he removal of the SAI/P sof tware utili ties. Th e followi ng message is displayed: 6. Enter: y The foll owing[...]

  • Seite 77

    Maintaining PCI cards Issue 3.3 Februa ry 2003 77 Installing HS I/P ca rds An HSI/P card support s X.25 switch li nks . For eight ACDS, two HSI/P cards and quad cables ar e needed. If the system uses TCP/IP si gnaling for all ACDs, HSI/P card s are not needed. Note: Note: Some CMS loads do not support the X.2 5 protocol. Co nt act th e National Cus[...]

  • Seite 78

    Maintena nce 78 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing an HSI/P car d T o replace a n HSI/P card: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shut s down the syst em. 3. Press and hold the fro nt p anel power switch f or 5 seconds to power of f the sys tem. [...]

  • Seite 79

    Maintaining PCI cards Issue 3.3 Februa ry 2003 79 8. Att ach the HSI/ P quad cabl es, and c onnect the switch links t o the quad cables by following t he instruction s described in Avaya CMS Swit ch Connections, Administrat ion, and T roubles hooting , 5 85-215-876. Note: Note: Do not use serial port “A” to connect switch li nks when an HSI/P c[...]

  • Seite 80

    Maintena nce 80 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Setting up the switch link for each ACD T o change the switch link administrati on for each ACD: 1. Enter: cmssvc The CMS Services menu is displayed. 2. Select t he run_cms option. 3. T urn of f CMS. 4. Enter: cmssvc The CMS Services menu is displ[...]

  • Seite 81

    Maintaining PCI cards Issue 3.3 Februa ry 2003 81 Adding a second HSI/P c ard Use the following proc edures if you are adding a second HSI/P card to a syst em that is already in oper ation. Before you do this procedure, ver ify that CMS is inst alled. T o add a second HSI/P card: 1. V erify that you have a recent CMSADM file system backup before yo[...]

  • Seite 82

    Maintena nce 82 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Note: Note: Sometimes th e system fai ls to recogniz e a newly instal led HSI card. If this happens, t he command show-dev s does not show t he HSI card and /var/adm/messages fa il s to recognize the car d upon bootup. See the troubles hooting cha[...]

  • Seite 83

    Maintaining disk drive s Issue 3.3 Februa ry 2003 83 Maint a ining disk drives Overview Procedures in th is section inc lude the following: ● D isk drive comp at ibili ty with CMS loads on page 83 ● Prerequisi tes on p age 83 ● Required r eferences on page 8 4 ● Replacing the primar y internal EIDE boot di sk dri ve on page 85 ● Adding or[...]

  • Seite 84

    Maintena nce 84 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Required references The foll owing ref erences a re requir ed when doing procedure s in thi s sectio n: ● A vaya CMS R3V1 1 S of t ware Insta llation, Maint enance, and T roubl eshoot ing, 585-215-1 15 ● A vaya CMS R3V9 Sof tware Inst allat io[...]

  • Seite 85

    Maintaining disk drive s Issue 3.3 Februa ry 2003 85 Replacin g the primary i nternal EI DE bo ot disk dri ve This procedur e describes how to replace the primary inter nal EIDE boot disk driv e. If you are also adding or re plac ing the secondar y dat a disk drive , use these procedures in concert wit h Adding or replacing the internal EIDE dat a [...]

  • Seite 86

    Maintena nce 86 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 6. Att ach an ant ist atic wri st stra p to t he met al chassi s of t he computer and t o your wri st. See the followi ng figure. 7. Disconnect th e AC power cord. ! Import ant: ! Import ant: Important: If the computer has a PCI card in sl ot posi[...]

  • Seite 87

    Maintaining disk drive s Issue 3.3 Februa ry 2003 87 Removing the primary in ternal boot disk d rive T o remove the primary internal boot disk drive: 1. Disconnect th e EIDE ribbon cable from the motherboard . Remember where the EIDE ribbon cable conn ects to the mother boar d. The followin g figure shows an EIDE cable when there is only one int er[...]

  • Seite 88

    Maintena nce 88 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 4. Disconnect th e power cable from the primar y disk dr iv e. See the following figure. 5. Remove the pr imary disk dri ve and mounti ng bracket assembly from the co mputer . 6. Disconnect t he EIDE ribbon cable from the primar y disk driv e. Sav[...]

  • Seite 89

    Maintaining disk drive s Issue 3.3 Februa ry 2003 89 Inst alling the new prima ry internal disk d rive T o instal l th e new prim ary int ernal disk dri ve: 1. Ensure that the ju mpers on the primary internal hard dri ve ar e set to the Cable Selec t (CS) setti ng. See the fo llowi ng fi gure. 2. Using the ori ginal mounti ng bracket , att ac h the[...]

  • Seite 90

    Maintena nce 90 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting 5. Slide the mounti ng bracket in to pl ace, routing the EIDE ri bbon cabl e so that the MOTHER BOARD connector can reach the connector on the motherboar d, and the SLA VE connector can rea ch the secondary inter nal disk drive . 6. Att ach the mo[...]

  • Seite 91

    Maintaining disk drive s Issue 3.3 Februa ry 2003 91 Closing the computer If you ar e a lso rep lacing the secondary inter nal data di sk drive , do not close the computer . Continue with Adding or repl aci ng the internal EIDE data disk dri ve on page 93. T o close the co mputer: 1. If you removed the PCI card from Slot 2 earli er , reinstal l it [...]

  • Seite 92

    Maintena nce 92 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting T urning on the system T o turn on the system: 1. T urn on all external SCSI devices st artin g with the devic e that is farthes t fr om the system and working towar d the system. 2. T urn on the sys tem monitor . 3. T urn on the sys tem. 4. Press[...]

  • Seite 93

    Maintaining disk drive s Issue 3.3 Februa ry 2003 93 Adding or re placi ng the intern al E IDE da t a disk dri ve This secti on describes how to a dd or replace the inte rnal EIDE dat a disk drive i n the Ultra 5 computer . The opt ional dr ive, toget her wit h hardwar e and a new ribbon cable, is p ackaged sep arately from the Ul tra 5 computer . [...]

  • Seite 94

    Maintena nce 94 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Opening the computer T o open the computer : 1. If you have not al ready d one so, use the f ollowing c ommand to sh ut down t he computer: /usr/sbin/shutdown -y -i0 -g0 2. T urn of f the power to t he computer . 3. Remove th e two screws on the b[...]

  • Seite 95

    Maintaining disk drive s Issue 3.3 Februa ry 2003 95 6. Att ach an ant ist atic wri st stra p to t he met al chassi s of t he computer and t o your wrist. See the following fi gur e. 7. Disconnect th e AC power cord. ! Import ant: ! Import ant: Important: If the computer has a PCI card in slot position 2, you may want to remove that card duri ng th[...]

  • Seite 96

    Maintena nce 96 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Removing the secondary internal disk dr ive If th ere is no seco ndary inte rnal d isk dri ve, conti nue with Removing the disket te dr ive on page 9 7. T o remove the secondary internal data disk dri ve: 1. Loosen, but do not remove, the thr ee s[...]

  • Seite 97

    Maintaining disk drive s Issue 3.3 Februa ry 2003 97 Removing the diskette d rive If there is no 3.5-inch inter nal diskett e drive, conti nue with Inst alli ng new cabling on page 9 8. T o remove the diskette drive: 1. Disconnect the power cabl e and diskette drive cable from the rear of the diskette drive. See the followi ng figure. 2. Loosen but[...]

  • Seite 98

    Maintena nce 98 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Inst alling new cabling If the prim ary boot disk dr ive al re ady has a ne w EIDE r ibbon cab le, con ti nue with Inst alli ng the secondary dis k drive on page 99. T o install new cabl ing: 1. Remove the ribbon cable f rom the back of the primar[...]

  • Seite 99

    Maintaining disk drive s Issue 3.3 Februa ry 2003 99 Inst alling the secondary disk drive T o instal l th e new secon dary inter nal disk driv e: 1. Ensure that the ju mpers on the secondary i nternal hard dri ve are set to the Cable Select (CS) setti ng. See the following fi gure. 2. Att ach the secondary i nternal di sk driv e to the new mounti n[...]

  • Seite 100

    Maintena nce 100 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 4. Connect the power c able to t he secondar y inter nal disk drive. 5. Inst all th e mountin g bracket f or t he secondary internal disk drive to the fra me of t he chassis, slipping the thr ee ho les in the mounting bracket over the three scr[...]

  • Seite 101

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 101 T urning on the system If you are also adding or repl aci ng secondary ext ernal disk drives, do not power-up the system. Cont inue wit h Adding or replac ing ext ern al SCSI disk drives on page 102. T o turn on the system: 1. T urn on all exte rnal SCSI devices st art ing with the device that[...]

  • Seite 102

    Maintena nce 102 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Adding or re placi ng e xterna l SC SI di sk dri ves This secti on descri bes how to add or replac e an extern al SCSI disk drive on an exist ing syste m. Adding or replacing a dis k drive T o add or repla ce an ext ernal di sk drive: 1. Log in[...]

  • Seite 103

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 103 SunSwif t connections – The following figure s hows how t o connect UniPack SCSI disk drives and t ape driv es to a SunSwi f t card. A 68-to-68- pin SCSI cab le connect s from the SunSwif t PCI card on the back of the computer to t he IN connector on the back of the SCSI device t hat is c lo[...]

  • Seite 104

    Maintena nce 104 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting The following fi gure shows the SCSI cabling for a SunSwif t card. SCSI devices are addres sed as s hown in the following t able. The addresses are set usi ng the target addr ess switches on the back of each SCSI device. Before setting th e tar[...]

  • Seite 105

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 105 UltraSCSI c onnections – The following fi gur e shows how to connect UniPack SCSI dis k drives and t ape driv es to an UltraSCSI card. A 6 8-to-68-pi n VHDCI SCSI cable connec ts from the UltraSCSI PCI card on the back of the computer to the IN connector on the back of the SCSI device that i[...]

  • Seite 106

    Maintena nce 106 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting The followi ng fi gure shows t he SCSI cabling schemes that are poss ible with an Ultr aSCSI card that is i nst al led in slot 2 of an Ultra 5 comput er . Note: Note: The “Left/Right” designations shown above are based on the Ultr aSCSI car[...]

  • Seite 107

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 107 SCSI devices are addres sed as s hown in the following t able. The addresses are set usi ng the target addr ess switches on the back of each SCSI device. Before setting the tar get addr ess, make sure that the power is of f on the SCSI devices. Device Address Disk drive 1 0 Disk drive 2 1 Disk[...]

  • Seite 108

    Maintena nce 108 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting T urning on the system T o turn on the system: 1. Connect the power c ord from t he dis k drive t o a power s ource. 2. T urn on all external SCSI devices st artin g with the devic e that is farthes t fr om the system and working towar d the sy[...]

  • Seite 109

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 109 10. Reboot the system b y entering the fol lowing commands: ! CAUTION: CAUTION: If you fail to ent er these commands, any reboots that you do in the fut ure will stop at the boot prompt inst ead of proceeding thro ugh the normal boot-up process. setenv auto-boot? true boot -r The system reboot[...]

  • Seite 110

    Maintena nce 110 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Setting up the disk drives Aft er you replace defect ive disk drives , do one of the fol lowing: Aft er you add new disk drives, do the fol l owing: Drive replaced Procedure Boot disk Continue with t he procedu res in “Performi ng a CMSADM re[...]

  • Seite 111

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 111 Partitioning disk dri ves Requirement s for p ar tition ing data dis k drives dif fers for the releases of CMS. R3V9 and later If you are adding new disk driv es to a system where CMS is operational, p artit ioni ng is done automati cally u sing CMS c ommands. Skip manual p artiti oning and c [...]

  • Seite 112

    Maintena nce 112 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting R3V1 1 boot disks – The following table li st s th e boot disk drives that are currentl y supported for R3V1 1. These part ition siz es are entered in Gigabyt es (gb) . R3V9 boot disks – The foll owing t able list s the boot disk driv es th[...]

  • Seite 113

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 113 R3V9 and later dat a disks – The fol lowing t able l ist s the data di sk driv es that ar e currentl y supported f or R3V9 and l ater . These partit i on sizes are ent ered in giga bytes (gb) and cylinders (c) . Disk Partition ID t a g Per missi on flag S t arting cyl inder V alue 36-GB SCSI[...]

  • Seite 114

    Maintena nce 114 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 9.1-GB IDE 0 un wm 0 2gb 1 un wm 4162 2gb 2 1 backup wm Do not ente r a value f or par ti ti on 2. 3 un wm 8324 2gb 4 un wm 12486 2gb 5 un wm 16648 1012c 6u n w m 0 0 c 7u n w m 0 0 c 9.1-GB SCSI 0 un wm 0 2gb 1 un wm 1 169 2gb 2 1 backup wm Do[...]

  • Seite 115

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 115 R3V8 and earlier dat a disks – The followi ng table li sts th e data di sk dri ves that are currentl y supported with R3V8 and earl ier . These p artit ion size s are enter ed in number of cylinder s (c). Disk Partition ID ta g Permission flag S t arting cylinder Va l u e 20-GB 1 IDE 0u n w [...]

  • Seite 116

    Maintena nce 116 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 4.2-GB SCSI 0u n w m 0 2 c 1 un wm 2 3878c 2 2 backup wm 0 3880c 3-7 un wm 0 0c 1. The 20-GB dis k is co mp atible wit h l oad s r3 v6 be. h o r later , and r3 v8ak. g (w i th C MS p atc h 5) or later . For ol der sy ste ms, s ee D isk d riv e [...]

  • Seite 117

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 117 Partitioning and formatting a disk T o partit ion and format a disk: 1. At the system prompt, enter: format A message similar to the following example is displ ayed: 2. Enter the disk number that cor responds to the disk that you added. Be sure to specify the numbe r that exactl y matches the [...]

  • Seite 118

    Maintena nce 118 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 3. Enter: partition The part ition menu is displayed: 4. At the partiti on> prompt, enter: print The default parti tion tabl e is displ ayed. The t able for a 4.2-GB SCSI di sk might look like the follo wing example: PARTITION MENU: 0 - chan[...]

  • Seite 119

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 119 5. Partition th e disk by completing the f ollowing S teps a throug h e for all par titions as specifi ed in the Disk par tition values on p age 1 1 1. a. At the partitio n> prompt, ent er the pa rtition number from th e t able. For example, f or p artit ion 0, en ter 0 . The system prompt [...]

  • Seite 120

    Maintena nce 120 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 8. When you determine that th e disk parti tioning i s corr ect, ente r: label ! Import ant: ! Import ant: Important: Do not forget to label the disk drive. The system prompt s you to contin ue. 9. Enter: y The partition> pr ompt is di splay[...]

  • Seite 121

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 121 Administering dat a disk drives Aft er the dat a dis k drives have been inst alled, part it ioned, and format ted, you must administer the di sk drives. The procedures in th is section include: ● Administerin g new data disks, R3V9 and lat er ● Administer in g replacement dat a disks, R3V9[...]

  • Seite 122

    Maintena nce 122 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Note: Note: Depending on th e size of the disks, the syst em may run sl owly unti l al l disks are synchr onized. Administering replacem ent dat a disks, R3 V9 and later If a dat a disk dr ive s fails, you must fol l ow the recovery procedur es[...]

  • Seite 123

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 123 7. Enter: olds -mk_files cxtydz 8. Enter: pg /olds/md.tab.new This ver ifies that all t he disk dr ives on y our syst em have b een recognized . A message similar t o the following example is displayed, which shows three disk dri ves on the syste m: 9. Depending on what is displ aye d, perfor [...]

  • Seite 124

    Maintena nce 124 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting x. Enter the followi ng comman ds: setenv auto-boot? false reset-all The system reboot s to the ok prompt. xi. T o verify th at the system recogniz es all t he disk d evices, i ncluding t he newly inst alled ones, ent er the followi ng commands[...]

  • Seite 125

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 125 10. Enter: olds -setup cxtydz This att aches the new disk and grow the /cms file system, where cxtydz is the device name of the disk that you added. A series of messages simil ar to the followi ng are displayed that ref lect the disk dri ve setup proc ess. Th e system eventually report s suc c[...]

  • Seite 126

    Maintena nce 126 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Administering a replace ment dat a disk, R 3V8 and earlier T o administer a new dat a disk driv e that i s a repl acement fo r a defect ive d ata di sk drive: 1. V erify that the disk has been p artitioned. 2. Enter th e followi ng commands t o[...]

  • Seite 127

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 127 6. Enter: nohup olds -setup | tee This set s up the /cm s metade vic e. The followi ng message i s displ ayed: 7. Enter: mount /cms This mount s the /cms fi le system. 8. Enter: df -k /cms The file system info rmation for /cms is displayed. For example: The kbytes figure should be somewhat sma[...]

  • Seite 128

    Maintena nce 128 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 1 1. Conti nue with one of the f ollowing: ● Restoring t he /cms fi lesystem (R3V8) on p age 128 ● Restoring the /cms file system (R3V6 and earlier ) on page 129 Restoring the /cms filesys tem (R3V8) – After admi nister ing the r eplaceme[...]

  • Seite 129

    Maintaining disk drive s Issue 3 .3 Febru ary 20 03 12 9 Restoring t he /cms fi lesystem ( R3V6 and earli er) – Af ter administerin g the replacement disk, you must now restore th e /cm s filesys tem. This procedure i s for CMS R3V6 and earlier . T o restore the /cms fil esystem o n the repl acement disk drive: 1. Enter: ulimit unlimited 2. Resto[...]

  • Seite 130

    Maintena nce 130 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Replac ing the C D-ROM drive This secti on descri bes how to replac e the int ernal CD-ROM driv e. Openin g the co m pu t e r T o open the computer : 1. Remove any CD-ROM disk from the drive. 2. If you have not al ready d one so, use the f ollo[...]

  • Seite 131

    Replacing t he CD-R OM drive Issue 3 .3 Febru ary 20 03 13 1 7. Att ach an ant ist atic wri st stra p to t he met al chassi s of t he computer and t o your wri st. See the followi ng figure. 8. Disconnect th e AC power cord. ! Import ant: ! Import ant: Important: If the computer has a PCI card in slot position 2, you may want to remove that card du[...]

  • Seite 132

    Maintena nce 132 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Removing an d replac in g the CD- R OM drive T o remove and repl ace the CD-ROM drive: 1. Loosen, but do not remove the t hree screws th at secure the disk ette drive or h ard drive mounting bracket to the t op of the chassis frame. See the fol[...]

  • Seite 133

    Replacing t he CD-R OM drive Issue 3 .3 Febru ary 20 03 13 3 Ti p: Tip : Inst all each screw wit h just a few turns before you tight en all four screws . 1 1. Reconnect the following cables to th e back of the CD-ROM drive: ● Audio cable ● CD-ROM data ribbon ca ble ● Power cable. 12. Reinst all t he diskett e drive o r hard drive t hat you mo[...]

  • Seite 134

    Maintena nce 134 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting T urning on the syste m T o turn on the system: 1. T urn on all external SCSI devices st artin g with the devic e that is farthes t fr om the system and working towar d the system. 2. T urn on the sys tem monitor . 3. T urn on the sys tem. 4. P[...]

  • Seite 135

    Maintaining tape drive s Issue 3 .3 Febru ary 20 03 13 5 Maint a ining t ape driv es Overview Procedures in th is section inc lude the following: ● R equired r eference s on page 135 ● Ordering t apes on pag e 13 5 ● Cleaning the t ape drive ● Adding, r emoving, or replacin g t ape drives on p age 138 Required references The foll owing ref [...]

  • Seite 136

    Maintena nce 136 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Cleanin g the t ape drive This section de scri bes how you clean the following tape drives : ● DDS4, 4-millimet er , 20/40-GB ● SLR5, QIC, 4/8-GB ● XL/XS/DX 8-milli meter , 7/14-GB The LEDs on t he t ape dri ves will i ndicate when the t [...]

  • Seite 137

    Maintaining tape drive s Issue 3 .3 Febru ary 20 03 13 7 dif feren t ta pe. If this clears the signal , the f irst b ackup t ape is nearin g the e nd of it s life. Discard the old t ape. SLR5 t ape drive The SLR5 tape dri ve uses a dry cle aning cartri dge. Each cartridge is good for about 50 cleaning cycles. Regular cleaning (weekly o r daily) is [...]

  • Seite 138

    Maintena nce 138 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Adding , r emo v ing , or re pl ac i ng t ape drive s This secti on describes how to add, remove, or re place an external tape dri v e on an existing syste m. Note: Note: Exter nal t ape drives ar e pre-inst alled and required at all times. Add[...]

  • Seite 139

    Maintaining tape drive s Issue 3 .3 Febru ary 20 03 13 9 SunSwif t connections – The following figure s hows how t o connect UniPack SCSI disk drives and t ape driv es to a SunSwi f t card. A 68-to-68- pin SCSI cab le connect s from the SunSwif t PCI card on the back of the computer to t he IN connector on the back of the SCSI device t hat is c l[...]

  • Seite 140

    Maintena nce 140 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting The following fi gure shows the SCSI cabling for a SunSwif t card. SCSI devices are addres sed as s hown in the following t able. These addresses are set using the t ar get address switche s on the back of each SCSI device. Befor e setting the [...]

  • Seite 141

    Maintaining tape drive s Issue 3 .3 Febru ary 20 03 14 1 UltraSCSI c onnections – The following fi gur e shows how to connect UniPack SCSI dis k drives and t ape driv es to an UltraSCSI card. A 6 8-to-68-pi n VHDCI SCSI cable connec ts from the UltraSCSI PCI card on the back of the computer to the IN connector on the back of the SCSI device that [...]

  • Seite 142

    Maintena nce 142 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting The followi ng fi gure shows t he SCSI cabling schemes that are poss ible with an Ultr aSCSI card that is i nst al led in slot 2 of an Ultra 5 comput er . Note: Note: The “Left/Right” designations shown above are based on the Ultr aSCSI car[...]

  • Seite 143

    Maintaining tape drive s Issue 3 .3 Febru ary 20 03 14 3 SCSI devices are addres sed as s hown in the following t able. These addresses are set using the tar get address switche s on the back of each SCSI device. Befor e setting the t a rget address , make sure that the power is of f on the SCSI devices. Continue with T urning on t he system on pag[...]

  • Seite 144

    Maintena nce 144 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting T urning on the syste m – T o turn the system on: 1. Connect the power c ord fr om the t ape dr ive to a power s ource. 2. T urn on all external SCSI devices st artin g with the devic e that is farthes t fr om the system and working towar d t[...]

  • Seite 145

    Maintaining tape drive s Issue 3 .3 Febru ary 20 03 14 5 Removing a tape drive T o remove a t ape dri ve: 1. Log in to the system as root. 2. Enter the fol lowi ng comman ds: cd /dev/rmt pwd The pwd command verifi es th at you are in the /dev/rmt dir ectory . 3. Enter: rm * This removes SCSI t ape dri ve device fil es. If you do not remove the tape[...]

  • Seite 146

    Maintena nce 146 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 15. Reboot the system b y entering the fol lowing commands: ! CAUTION: CAUTION: If you fail to enter these commands, any reboots that you do in the future w ill stop at the boot prompt inst ead of proceeding thr ough the normal boot- up process[...]

  • Seite 147

    Adding memory and replacing the CPU Issue 3 .3 Febru ary 20 03 14 7 Adding memory and r eplacing t he CPU Overview The Ultra 5 comes equipped with o ne bank of dual inli ne memory modules (DIMMs) (256 MB) inst alled. If you need t o inst all additional DIMMs, th ey must be i nstal led in full bank s (p airs). The computer comes equi pped with o ne [...]

  • Seite 148

    Maintena nce 148 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Opening the computer T o open the computer : 1. If you have not al ready d one so, use the f ollowing c ommand to sh ut down t he computer: /usr/sbin/shutdown -y -i0 -g0 2. Turn off the system. 3. T urn of f the syst em monitor . 4. T urn of f [...]

  • Seite 149

    Adding memory and replacing the CPU Issue 3 .3 Febru ary 20 03 14 9 8. Att ach an ant ist atic wri st stra p to t he met al chassi s of t he computer and t o your wri st. See the followi ng figure. 9. Disconnect th e AC power cord. ! Import ant: ! Import ant: Important: If the computer has a PCI card in slot position 2, you may want to remove that [...]

  • Seite 150

    Maintena nce 150 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Adding the DIMMs T o add the DIMMs: 1. Loosen the three scr ews that hold the diskette or second hard di sk dri ve bracket and move the disk drive out of the way . See the followi ng figure. The computer must have at least two iden tical DIMMs [...]

  • Seite 151

    Adding memory and replacing the CPU Issue 3 .3 Febru ary 20 03 15 1 7. Repeat this proc edure f or each DIMM. 8. Replace th e diske tte/disk drive br acket and t ighten the screws that hol d the bracket. Closing the computer T o close the co mputer: 1. If you removed the PCI card from Slot 2 earli er , reinstal l it now . 2. Reconnect the AC power [...]

  • Seite 152

    Maintena nce 152 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Adding swap space (R3V6 or earlier only) Aft er add ing memor y to a sy ste m that i s ru nning CMS R3V6 or e arlie r , the syst em must be administer ed to al low the swap function to use the additional memory . T o add swap space: 1. Enter: s[...]

  • Seite 153

    Issue 3 .3 Febru ary 20 03 15 3 T roublesh ooting Over view This chapter desc ri bes the followi ng tr oubleshooting pr ocedures: ● Using the remote consol e on p age 154 ● To o l s on page 161 — Using the prtd iag command on page 162 — System messages on page 163 — OpenBoot PROM firmware test s on p age 164 — OpenBoot diagn ostic tes t[...]

  • Seite 154

    Troubleshooting 154 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Using the remote console Over view If your system does not boot, or the system cannot be diagnosed lo cally , remote support personnel might wan t to red irect con trol of the c onsole port from the local console t o a dialed-in remot e cons[...]

  • Seite 155

    Using the remote console Issue 3 .3 Febru ary 20 03 15 5 2. At the remote con sole, ente r: /cms/install/bin/abcadm -r ttyb The following message is di spl ayed at the remote conso le: 3. At the remote con sole, ente r: y The following message is di spl ayed at the remote conso le: 4. At the remote con sole, ente r: /cms/install/bin/abcadm -c -b 96[...]

  • Seite 156

    Troubleshooting 156 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Redirecting the remote c onsole back to th e local console T o redirect control of the consol e port from the remote conso le back to the local conso le: 1. At the remote con sole, ente r: /cms/install/bin/abcadm -c local The following messa[...]

  • Seite 157

    Using the remote console Issue 3 .3 Febru ary 20 03 15 7 Redirecti ng the con sole us ing OpenBo ot mode This procedur e descri bes how to use the OpenBoot mode to redir ect the local cons ole to serial port A . Use the OpenBoot mode t o redirect the remote console port when the So laris method does n ot work. This typically occurs when the system [...]

  • Seite 158

    Troubleshooting 158 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 6. At the local conso le, enter: boot The followi ng occur s: ● The system begins to shut down. ● Shutdown, reset, and reb oot messages ar e displaye d on th e local console. ● When the system st arts to come back up, the local console[...]

  • Seite 159

    Using the remote console Issue 3 .3 Febru ary 20 03 15 9 Method 1: from the remote console – T o redirect control of th e console port from the remote console back to the local console: 1. Do one of the followi ng: ● At the remote con sole, if the system is in UNIX, e nter t he foll owing commands: eeprom output-device=screen eeprom input-devic[...]

  • Seite 160

    Troubleshooting 160 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Method 2: from the local site – The onsit e technician will use th is procedure fro m the local s ite . Use this method only when Method 1 will not work. ! CAUTION: CAUTION: This method of redirect ing the console port shoul d only be done[...]

  • Seite 161

    Tools Issue 3 .3 Febru ary 20 03 16 1 T ools There are several t ools avai lable to help d iagnose hardwar e problems: ● Using the prtd iag command on page 162 ● System messages on page 163 ● OpenBoot PROM firmware test s on p age 164 ● OpenBoot diagn ostic tes t s on p age 169 ● POST diagnosti c messages on page 172 ● OpenBoot initi al[...]

  • Seite 162

    Troubleshooting 162 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Using the prt diag comm a n d The prtdiag command display s system di agnostic i nformation . T o display thi s diagnost ic info rmation, e nter: /usr/platform/‘uname -m‘/sbin/prtdi ag -v | pg The followi ng is an example of the result s[...]

  • Seite 163

    Tools Issue 3 .3 Febru ary 20 03 16 3 System messages System messages can alert you to sys tem problems, such as a devi ce that is about to fail . By default, many of the messages are di spl ayed on the system console and are stored in /var/adm . Y ou can display system mes sages with the dmesg command . Here are some factors to keep in mind: ● A[...]

  • Seite 164

    Troubleshooting 164 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting OpenBoot PROM firmware test s The OpenBoot PROM (OBP) On-Board firmware performs a routi ne set of firmware and hardware t ests. Note: Note: Dif ferent versions of Solar is have dif ferent v ersions of the OpenBoot commands. Not all comma nd[...]

  • Seite 165

    Tools Issue 3 .3 Febru ary 20 03 16 5 T est de scriptions The following t able l ists some of the OpenBoot PROM On-Board fir mware test co mmands. Note that some commands give respons es for the test s. Other test s just dis play the ok prompt when the test p asses. Additional references – See the Sun OpenBoot 3.x Command Reference Manual for mor[...]

  • Seite 166

    Troubleshooting 166 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Probing IDE devices Symptom – The internal I DE disk dr ives a re report ing error s. Solution – Check t he st atus of the IDE d isk dri ves. 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This shut s down the syst em. 2. At the ok prompt, en t[...]

  • Seite 167

    Tools Issue 3 .3 Febru ary 20 03 16 7 ! CAUTION: CAUTION: If you fail to ent er these commands, any reboots that you do in the fut ure will stop at the boot prompt inst ead of proceeding thro ugh the normal boot-up process. setenv auto-boot? true boot -r The system reboot s. Probing SCSI devices Symptom – The SCSI t ape, CD-ROM, or external disk [...]

  • Seite 168

    Troubleshooting 168 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting ! CAUTION: CAUTION: If you fail to enter these commands, any reboots that you do in the future w ill stop at the boot prompt inst ead of proceeding thr ough the normal boot- up process. setenv auto-boot? true boot -r The system reboot s. Sym[...]

  • Seite 169

    Tools Issue 3 .3 Febru ary 20 03 16 9 OpenBo ot di agn os tic te sts OpenBoot Diagnostics (OBDi ag) is a menu-driven tool that diagnoses syst em hardwar e. OBDiag performs root -cause fai l ure analysis on the ref ere nced devices by tes ting interna l register s, confirming subsys tem integrit y , and verifyi ng device functi onality . T o use the[...]

  • Seite 170

    Troubleshooting 170 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 2 Ethernet Thi s command: ● Resets the e thernet cha nnel ● Performs e thernet cha nnel engine internal loopback ● Enables the LAN dat a to be routed back to the receive MII dat a outputs ● Enables MII tra nsmit dat a t o be ro uted [...]

  • Seite 171

    Tools Issue 3 .3 Febru ary 20 03 17 1 Additional references – See the Sun OpenBoot 3.x Command Reference Manual for more inf ormation. 10 Audio This command: ● V erifies the cs42 31 int ernal regist ers ● Performs a line-i n to li ne-out external loopback ● Performs a microphone-t o-head phone exter nal loopback 1 1 EIDE Thi s command valid[...]

  • Seite 172

    Troubleshooting 172 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting POST diag nostic me ssages T o use the Power On Self T est (POST) messages (during a reboot) to diagnose remot e hardware probl ems: 1. At the ok prompt, en ter: boot 2. Scan the di splayed messa ges on t he scre en. W atch for error message[...]

  • Seite 173

    Tools Issue 3 .3 Febru ary 20 03 17 3 OpenBoot init ializat ion co mmands The followi ng t able descri bes the OpenBoot initi alizati on command sequ ences tha t are provided by the system. These commands are useful in some situations in which the system fa i ls to boot. T o use the commands, hol d down the keys af ter t u r ning on the po wer to y[...]

  • Seite 174

    Troubleshooting 174 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Diagnosing LED p atterns Many hardware component s of the computer have LEDs that can be used to di agnose problems. This sect ion describes thos e LED patterns. Keyboard LED patterns During POST , LEDs on the keyboard light in pat terns tha[...]

  • Seite 175

    Tools Issue 3 .3 Febru ary 20 03 17 5 The followi ng t able descri bes the LED combinations that occur during normal t ape drive operation . The tape dri ve monitors the number of cor rec table er rors that occur dur ing reading and writi ng. I f the number of err or s becomes excessive, the t ape may be nearing the end of its useful life, or the t[...]

  • Seite 176

    Troubleshooting 176 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Sun V alid ation T e st Sui te (V TS) The SunVTS™ supports di agnost ics in the foll owi ng areas: ● Connection test. Mi nimal access of dev ice to v erify it s access ibility and avai lability . ● Functional test ( default) . Deta ile[...]

  • Seite 177

    Troubleshooting disk drives and CD-ROM drives Issue 3 .3 Febru ary 20 03 17 7 T roubleshooting disk drives and CD- ROM drives This sect ion provides hard dr ive and CD-ROM d rive fai lure sympt oms and sugg ested actions. Symptom – A hard drive read, wri t e, or p a r ity erro r is report ed by the operat ing syst em. A CD-ROM drive read error or[...]

  • Seite 178

    Troubleshooting 178 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Symptom – The hard drive or CD-ROM drive fails to respond to commands. Solution – When the hard driv e or CD-ROM drive fa ils to res pond to commands: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This shut s down the syst em. 2. At the ok pro[...]

  • Seite 179

    Troubleshooting tape drives Issue 3 .3 Febru ary 20 03 17 9 T roubleshooting t ape drives Overview Use the f ollowing procedures t o trouble shoot t ape dri ves: ● Checking t ape statu s ● Rebuildin g tape device dri ver s on p age 181 Checking t ape st atus For many pr ocedures, yo u must ident ify what t ape drive, by devic e p ath, you wi ll[...]

  • Seite 180

    Troubleshooting 180 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting T o determine what device pat hs are avai lable on your syst em: 1. Insert a tape into the t ape drive . 2. Enter the fol lowi ng comman ds: mt -f /dev/rmt/0 status mt -f /dev/rmt/1 status If the device pa th is correct, a message similar to[...]

  • Seite 181

    Troubleshooting tape drives Issue 3 .3 Febru ary 20 03 18 1 Rebuildin g t ape device dri vers As tap e drives are added to and r emoved from a system, the d evice inst ance n umbers can get out of sequence with the number of tap e drives. For example, i f a system has two t ape drives, and one is removed, the syst em may acci dental ly try to us e [...]

  • Seite 182

    Troubleshooting 182 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Recovery pro cedures This sect ion cont ains procedures to fo llow when ce rt ain condit ions or errors oc cur . Preserving dat a af ter a system failure Enter th e sync command at the ok prompt to for ce any informati on on its way to the h[...]

  • Seite 183

    Recover y procedu res Issue 3 .3 Febru ary 20 03 18 3 Power-off sequence – T o turn of f the power: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shut s down the syst em. 3. Turn off the system. 4. T urn of f the syst em monitor . 5. T urn of f all exter nal SCSI devices st arting with the devi ce that is closes t [...]

  • Seite 184

    Troubleshooting 184 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Probe co m m a nd warnin gs Symptom – When using any of the probe commands, the foll owi ng message is displayed: ! CAUTION: CAUTION: Do not continue. Answer n . Do not answer y . Solution – T o recover from this condition: 1. Enter: n T[...]

  • Seite 185

    Recover y procedu res Issue 3 .3 Febru ary 20 03 18 5 Reseating HSI /P cards The HSI/P c ards may appear to b e faul ty when they just need to be reseated i n the PCI slot. Before you replace the ca rd, try reseating the c ard. T o reseat an HSI/ P card: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shut s down the s[...]

  • Seite 186

    Troubleshooting 186 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Remote con sole po rt problems This sect ion cont ains pr oblems yo u may encoun ter with the remote console port. Symptom – The remote console port will not ini tialize for di aling in or diali ng out. Solution – T o correct this pro bl[...]

  • Seite 187

    Recover y procedu res Issue 3 .3 Febru ary 20 03 18 7 Symptom – The system cannot dial o ut to report al arms using the Al arm Origin ation Manager (AOM). Solution – T o correct this pro blem: 1. Enter: tail /etc/uucp/Devices The system should display t he following: 2. Check the settings on the remote consol e modem. For t he U.S. Robot ics mo[...]

  • Seite 188

    Troubleshooting 188 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 5. Enter: tail -f aom_log This displays the AOM log fi le. 6. If you change an AOM parameter , such as the product ID or the te lephone number , you must t urn AOM of f a nd back o n again to recogni ze the new par ameters. These p aram et e[...]

  • Seite 189

    Issue 3 .3 Febru ary 20 03 18 9 Appendix A: Factory hardware inst allation Over view This appendix descr i bes the hardware inst all at ion procedures that are done at the factory for an Ult ra 5 computer . Y ou can use these pr ocedures t o co nfigur e an Ultr a 5 comput er to factory spec ificati ons. Factory hardwar e instal l ation procedure s [...]

  • Seite 190

    Factory hardware installation 190 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Prep aring for fa ctory ha rdware inst al la tion This section incl udes t he following: ● C omputer layout on page 190 ● ESD precautions on page 192 Computer layou t Familiariz e yourse lf with the layou t of the Ultr a 5.[...]

  • Seite 191

    Preparing for factory hardware installation Issue 3 .3 Febru ary 20 03 19 1 Rear Panel (with SunSw if t card) This fi gure sho ws t he rear p ane l when y ou hav e a SunSwif t card, whi ch is usuall y inst alle d in PCI s lot 2. The Su nSwift car d has o ne 68-pin SCSI connect or and one ethernet RJ45 connector . Other PCI car ds may be inst alled [...]

  • Seite 192

    Factory hardware installation 192 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting ESD precauti ons Before you work on component s inside the Ultra 5 computer: 1. Make sure t hat the c omputer is plugged in to AC power . 2. Make sure t hat the p ower is of f. 3. Att ach the Electro-S t atic Discharge ( ESD) w[...]

  • Seite 193

    Installing an optional second internal hard drive Issue 3 .3 Febru ary 20 03 19 3 Inst alling an optional second interna l ha rd drive This secti on describes how to a dd or replace the inte rnal EIDE dat a disk drive i n the Ultra 5 computer . The opt ional dr ive, toget her wit h hardwar e and a new ribbon cable, is p ackaged sep arately from the[...]

  • Seite 194

    Factory hardware installation 194 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Opening the computer T o open the computer : 1. If you have not al ready d one so, use the f ollowing c ommand to sh ut down t he computer: /usr/sbin/shutdown -y -i0 -g0 2. T urn of f the power to t he computer . 3. Remove th e[...]

  • Seite 195

    Installing an optional second internal hard drive Issue 3 .3 Febru ary 20 03 19 5 6. Att ach an ant ist atic wri st stra p to t he met al chassi s of t he computer and t o your wrist. See the following fi gur e. 7. Disconnect th e AC power cord. ! Import ant: ! Import ant: Important: If the computer has a PCI card in slot position 2, you may want t[...]

  • Seite 196

    Factory hardware installation 196 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Removing the secondary internal disk dr ive If th ere is no seco ndary inte rnal d isk dri ve, conti nue with Removing the disket te dr ive on page 1 97. T o remove the secondary internal data disk dri ve: 1. Loosen but do not [...]

  • Seite 197

    Installing an optional second internal hard drive Issue 3 .3 Febru ary 20 03 19 7 Removing the diskette d rive If there is no 3.5-inch inter nal diskett e drive, conti nue with Inst alli ng new cabling on page 1 98. T o remove the diskette drive: 1. Disconnect the power cabl e and diskette drive cable from the rear of the diskette drive. See the fo[...]

  • Seite 198

    Factory hardware installation 198 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Inst alling new cabling If the prim ary boot disk dr ive al re ady has a ne w EIDE r ibbon cab le, con ti nue with Inst alli ng the secondary dis k drive on page 199. T o install new cabl ing: 1. Remove the ribbon cable f rom t[...]

  • Seite 199

    Installing an optional second internal hard drive Issue 3 .3 Febru ary 20 03 19 9 Inst alling the secondary disk drive T o instal l th e new secon dary inter nal disk driv e: 1. Ensure that the ju mpers on the secondary i nternal hard dri ve are set to the Cable Select (CS) setti ng. See the following fi gure. 2. Att ach the secondary i nternal di [...]

  • Seite 200

    Factory hardware installation 200 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 4. Connect the power c able to t he secondar y inter nal disk drive. 5. Inst all th e mountin g bracket f or t he secondary internal disk drive to the fra me of t he chassis, slipping the thr ee ho les in the mounting bracket o[...]

  • Seite 201

    Installing memory Issue 3 .3 Febru ary 20 03 20 1 Inst alling mem ory Overview The Ultra 5 comes equipped with o ne bank of dual inli ne memory modules (DIMMs) (256 MB) inst alled. If you need t o inst all additional DIMMs, th ey must be i nstal led in full bank s (p airs). Opening the computer T o open the Ultr a 5 computer : 1. If you have not al[...]

  • Seite 202

    Factory hardware installation 202 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 6. Att ach an ant ist atic wri st stra p to t he met al chassi s of t he computer and t o your wri st. See the followi ng figure. 7. Disconnect th e AC power cord. ! Import ant: ! Import ant: Important: If the computer has a PC[...]

  • Seite 203

    Installing memory Issue 3 .3 Febru ary 20 03 20 3 Adding the memory modu les T o add the memory modules: 1. Loosen the three scr ews that hold the diskette or second hard di sk dri ve bracket and move the disk drive out of the way . The computer must have at least two iden tical DIMMs install ed in paired sockets of any DIMM bank. For best system p[...]

  • Seite 204

    Factory hardware installation 204 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting 7. Repeat this proc edure f or each DIMM. 8. Replace th e diske tte/disk drive br acket and t ighten the screws that hol d the bracket. Closing the computer T o close the co mputer: 1. If you removed the PCI card from Slot 2 ea[...]

  • Seite 205

    Installin g PCI car ds Issue 3 .3 Febru ary 20 03 20 5 Inst a ll ing PCI cards This secti on consi sts of the fo llowing: ● PCI c ard conf igur ation ● Inst alling PCI c ards on pa ge 206 PCI card configur atio n Depending on your co nfigurati on, the PCI cards will be inst al led in the slot s s hown below . Card PCI Slot Comments SunSwift or [...]

  • Seite 206

    Factory hardware installation 206 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting Installing P CI ca rds Use the f ollowing general i nstructio ns when i nstal ling, movi ng, and r emoving PCI ca rds. Other secti ons in thi s chapter descri be specific PCI car d maintenance in str uction s. Use those in stru[...]

  • Seite 207

    Installin g PCI car ds Issue 3 .3 Febru ary 20 03 20 7 9. Add or remove the card as shown in the follo wing figure. 10. Remove the ESD wr ist st rap. 1 1. Reatt ach the cove r . 12. Reconnect t he AC power cord. 13. T urn on al l externa l SCSI devices star ting with the dev ice fart hest from the syst em and working t oward the s ystem. 14. T urn [...]

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    Factory hardware installation 208 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting[...]

  • Seite 209

    Issue 3 .3 Febru ary 20 03 20 9 Glossary Autom atic C a ll Distribution (ACD) A switch featu re. ACD is soft ware that channels hi gh-volume in coming call traf fic to agent group s (spli ts or ski lls). Also an agent st ate where t he extension i s engaged in an ACD call (with the agent either t al king to the call er or the call waiti ng on hold)[...]

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    SCSI ID 210 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Tr ouble shooting SCSI ID E ach tap on the SCSI bus is required to have a unique iden tificat i on or address, whi ch is th e SCSI I D. The ID i s set by a t arget address s witch located on each device. SCSI Single-Ended Bus A version of the SCSI bus designed to min[...]

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    Issue 3 .3 Febru ary 20 03 21 1 Index A ACD switch link se tup . . . . . . . . . . . . . . . 80 adding exter na l SCSI disk dri ves . . . . . . . . . . . . 102 memory . . . . . . . . . . . . . . . . . . . . 14 7 second intern al dis k drive . . . . . . . . . . 93 , 19 3 tape drive . . . . . . . . . . . . . . . . . . . 13 8 tape drives . . . . . . .[...]

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    212 Ava ya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting K keybo ard co mman ds . . . . . . . . . . . . . . . 173 L LED s tatu s pat ter ns . . . . . . . . . . . . . . . 17 4 local cons ole . . . . . . . . . . . . . . . . . . . 15 6 loss of powe r . . . . . . . . . . . . . . . . . . 182 M maint ena nce adding, rem[...]

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    Issue 3 .3 Febru ary 20 03 21 3 dais y c hai nin g . . . . . . . . . . . . . . . . . 41 install ing/conn ecting . . . . . . . . . . . . . . 41 SunSwift . . . . . . . . . . . . . . . . . . . . 41 UltraSCSI . . . . . . . . . . . . . . . . . . . 43 SLR5 tape drive . . . . . . . . . . . . . . . . . . 137 specif icatio ns . . . . . . . . . . . . . . . .[...]

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    214 Ava ya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting[...]