Ericsson DT368 Bedienungsanleitung

User Guide DT368 CORDLESS TELEPHONE FOR MD110 PBX[...]

CORDLESS TELEPHONE DT368 FOR MD110 PBX V alid for exchanges ASB 501 04 release R7 or later . USER GUIDE EN/LZT 102 2851 R1A Copyright © 1999. Ericsson Business Networks AB . All rights reserved. This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or b[...]

T able of Contents 1 DT368 Contents page Guide and telephone information ..............................................2 Important..................................................................................3 Description ..............................................................................4 Switch On/Off ..............................[...]

Guide and T elephone Information 2 DT368 W elcome to the User Guide for the DT368 cordless phone in the Ericsson enterprise business communication system. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. T o take full advantag[...]

Important 3 DT368 IPEI CODE Y our telephone has an International Portable part Equipment Identity (IPEI) code. This code is needed for your system administrator to enable network subscription. Furthermore you may need the IPEI code to unblock your telephone if an incorrect PIN code has been entered three times (=telephone is blocked). T o find the [...]

Description 4 DT368 DESCRIPTION Antenna Earpiece V olume Down On hook: lower ringer volume. Off hook: lower earpiece volume. V olume Up On hook: raise ringer volume. Off hook: raise earpiece volume. Microphone Accessory Connector W arning Light (Ringing, Battery low , exit cover area) Control key Scroll down through menus, name list. Move right in [...]

Description 5 DT368 Display info The display gives you visual feedback on all actions that you perform, and also textual warnings. The upper two rows are text rows (12 possible characters in each row), showing menus that you can access, names and numbers that you edit or dial, your phone id etc. The lower row displays different statuses, visualised[...]

Description 6 DT368 DESCRIPTION (continued) Icon r ow signs Signal strength On when your telephone is locked to the system. The bars indicate reception quality . Four bars indicate optimal recep- tion. Ringer off On when the ringer is suppressed or switched off. Message Message received. Call On when your telephone is off hook and flashes during ri[...]

Description 7 DT368 Display menu Y our cordless phone is menu-driven. Each menu forms a loop. Y ou can activate the menus pressing the keys or and scroll through the menu structure using , , YES and NO to reach the desired option. Scroll up Confirm Cancel Scroll down[...]

Description 8 DT368 R(inquiry) DialMode Redial MENU STRUCTURE Options available when: On hook Add AddWhoCalld* AddLastDial* EditShortNo EditName EditT elNo Delete CallName WhoCalled* V oiceM:xx* PhoneBook T eleservice* Settings Networks Info LastDialled* KeyLock Ringing KeyClick Light PhoneLock Language Contrast AutoAnswer Off hook RingerT ones Dis[...]

Switch On/Off 9 DT368 SWITCHING ON/OFF Switch on Press until the display lights up If your telephone does not switch on or the battery icon starts flashing, the battery is low . Charge the battery . While charging, you can use your telephone normally . Note: If the signal strength icon is off and the message NoAccess is displayed you cannot make or[...]

Incoming Calls 10 DT368 ANSWER CALLS A ringing signal indicates an incoming call and the warning light flashes quickly . The ringing type tells you whether the call is an internal, external or call back call and the display indicates an incoming call. Display example: Press to answer If the telephone rings at an inconvenient moment: Press to suppr [...]

Incoming Calls 11 DT368 Automatic answering When a headset is attached to your telephone, you can set the phone for automatic answering. At an incoming call you will hear a beep in the headset and the ringer sounds. After the signalling the phone goes off hook. Select Settings and press Select AutoAnswer and press The current setting, On or Off fla[...]

Outgoing Calls 12 DT368 MAKE CALLS How to make internal and external calls: Internal calls Dial the extension number and press External calls 0 Dial the digit or digits to get an external line Dial the external number and press T o insert a pause if you have to wait for dial tone. Y our telephone will go off hook and dial the number . On the displa[...]

Outgoing Calls 13 DT368 LAST EXTERNAL NUMBER REDIAL When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. Press to r edial the saved number The last external number is automatically redialled. REDIAL NUMBER FROM LastDialled LIST The last twenty dialled numb[...]

Outgoing Calls 14 DT368 CALL NUMBER FROM WhoCalled LIST Y our phone keeps a list of people who have called you (if supported by the network). Whenever there are entries in the list, you can view or call back a number with the WhoCalled option. If an exclamation mark is added in the display (WhoCalled!), there are one or more new numbers added since[...]

During Calls 15 DT368 MUTE MICROPHONE T o mute the microphone during an ongoing conversation: Press and hold The caller will not hear what is being said in your room. or Press shortly , to turn the microphone off Short beeps confirm that the microphone is off. Press again, to turn the micr ophone back on MUTE WARNING SIGNAL If a warning sounds duri[...]

During Calls 16 DT368 INQUIR Y Y ou have speech connection and want to make an inquiry to an internal or external party . R Press Dial tone. Call the second party The first party is put on hold. When the other party answers you can switch between the calls (refer back), transfer the call, create a conference or end the call. R Press to end the inqu[...]

During Calls 17 DT368 R Press to end the inquiry call The second party is disconnected. Press to r eturn to the first par ty TRANSFER Y ou want to transfer an ongoing call. R Press Dial tone. Call the second party Press befor e or after answer The ongoing call is transferred. Note: If you have put more than one call on hold the last call that was p[...]

During Calls 18 DT368 ON HOLD Y ou can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own telephone or another . R Press Dial tone. Press T o resume the call Press within 30 seconds If not resumed within 30 seconds you will be called back. An unanswered external call will be re-routed to the operator after anothe[...]

When Y ou Receive a Busy T one 19 DT368 BUSY EXTENSION OR EXTERNAL LINE If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods: Automatic Callback, extension If a called extension is busy or there is no answer: 6 Press Press to finish pr ocedure Y ou are called back (recall ringing[...]

When Y ou Receive a Busy T one 20 DT368 BUSY EXTENSION OR EXTERNAL LINE (continued) Cancel any single Callback 3 7 Press and dial extension number Note: T o cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number . Press W ait for call icon to stop flashing. Press to finish pr oce[...]

When Y ou Receive a Busy T one 21 DT368 Intrusion on a busy extension Y ou can intrude on an ongoing call on a busy extension. 4 Press Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard. Note: The Intrusion function might be blocked for use on you[...]

22 DT368 Call Forwarding INTERNAL FOLLOW-ME All calls to your extension are diverted to an extension of your choice (within the private network). During follow-me you will hear a special dial tone that indicates that your line has follow-me. Y ou can still make calls as usual. Order 2 1 Press and dial the answering position number Press W ait for c[...]

23 DT368 Call Forwarding EXTERNAL FOLLOW-ME If external follow-me is allowed you can have all calls to your exten- sion diverted to an external number of your choice. During follow me you will hear a special dial tone that indicates that your line has follow me. Y o u can still make calls as usual. Order 2 2 Press and dial the digit or digits to ge[...]

24 DT368 Call Forwarding PERSONAL NUMBER W ith this function you can be reached on your normal office telephone number even if you are in another room, out of the office, at home, etc. Depending on the functionality of your office exchange, you have either one individual single search profile (standard) or you can choose between five individual sea[...]

25 DT368 Call Forwarding T o cancel from your office telephone 1 0 Press W ait for call icon to stop flashing. Press to finish pr ocedure T o activate or change to another profile fr om an external telephone The external telephone must be of push button type provided with hash (#) and star (*) keys or a mobile telephone adapted for dial tone pulses[...]

26 DT368 Call Forwarding PERSONAL NUMBER (continued) T o cancel from an external telephone The external telephone must be of push button type provided with hash (#) and star (*) keys or a mobile telephone adapted for dial tone pulses (DTMF). Call the DISA function at your office Dial tone. Press Enter the authorization code and press Dial your own [...]

Internal Messages 27 DT368 MANUAL MESSAGE WAITING (MMW) If the called extension does not answer you can initiate a message waiting indication on that extension (if this function is allowed). Order MMW to another extension 3 1 Press and dial extension number Press W ait for call icon to stop flashing. Press to finish pr ocedure The message symbol li[...]

Internal Messages 28 DT368 MANUAL MESSAGE WAITING (MMW) (continued) T o listen to received messages When your telephone beeps and the message symbol is shown in the display: Select VoiceM:3 The digit shows the number of messages stored. Press to call your mailbox Proceed according to the directions from your mailbox.[...]

V oice Mail 29 DT368 INTEGRA TED VOICE MAIL (Optional) This function allows you to leave a voice message to the cal- ler when you are unable to answer calls, e.g. when out of offi- ce, in a meeting, etc. Then the caller can leave a message in your mailbox. When back in office you can enter your mail- box and listen to received messages. Y ou can ch[...]

V oice Mail 30 DT368 INTEGRA TED VOICE MAIL (continued) T o enter your mailbox in general When you want to listen to saved messages, change your sequrity code or change your greeting. Enter the number to the voice mail system and press If you are asked to enter your security code: Enter your security code (code at delivery = your extension number).[...]

V oice Mail 31 DT368 T o handle the mailbox Recorded information on the line informs about the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages. Recorded instructions ask you to press different digits in order to listen to caller's messages, record your own gree- tings, c[...]

Information 32 DT368 ABSENCE INFORMA TION (Optional) T o be used during absence to inform callers about the reason and time or date of your return. If you are authorized, you can also enter absence information on another extension from your own extension. Order Example: Back on September 15th (=0915). 2 3 ( 0-9) Press and enter the absence code Not[...]

Information 33 DT368 Order for another extension 2 3 0 Press Dial the extension number and press ( 0-9) Enter the absence code 0 9 1 5 Press and enter the date or time of the other person’ s return Press W ait for call icon to stop flashing. When the display on the other person´s extension shows the reason, and if entered, time or date of return[...]

Abbreviated Numbers 34 DT368 COMMON ABBREVIA TED NUMBERS By using abbreviated numbers, you can make calls simply by pressing a few keys. The common abbreviated numbers consist of 1-5 digits and are stored in the exchange (by the system administrator). Dial the common abbreviated number and pr ess INDIVIDUAL ABBREVIA TED NUMBERS Y ou can program up [...]

Abbreviated Numbers 35 DT368 CALL-BY -NAME Select CallName and press ( 0-9) Press r epeatedly the key with the initial letter of the name until the letter is shown T o correct: Press If you have a lot of names starting with the same letter repeat the procedure to add the second, third, etc. letter of the name. Press and scr oll to find the name Whe[...]

Abbreviated Numbers 36 DT368 QUICK CALL-BY -NAME ( 0-9) Press the key with the initial letter of the name until a name is shown T o step to the next initial letters: Press the key immediately again, shortly once , or for the 2nd next letter , shortly twice Scr oll to find the name When the name has been found: Press The number of the name is dialle[...]

Phone Book 37 DT368 PHONE BOOK Y our telephone is equipped with a fixed phone book (a pre- programmed directory for up to 1000 names) that is useful to people in your organisation. These names are marked with a key-sign when displayed, to indicate that you cannot edit or delete them. Y our system administrator is responsible for the definition of t[...]

Phone Book 38 DT368 PHONE BOOK (continued) Enter names Use the keypad to enter letters and characters. Press a key once for the first letter or character , twice for the second, three times for the third, etc. The most common letters are printed above each key on the telephone. All the available letters and characters are shown in the following tab[...]

Phone Book 39 DT368 Example: Select PhoneBook and press Add is displayed. Press EnterName is displayed. T o write Smith : 7 7 7 7 Press for S 6 Press for m 4 4 4 Press for i 8 8 Press for t 4 4 Press for h As this is an example: Press to cancel Add Add a name or pr ogram an abbreviated number Select PhoneBook and press Select Add and press (name) E[...]

Phone Book 40 DT368 PHONE BOOK (continued) Add a name fr om WhoCalled or LastDialled lists Select PhoneBook and press Select AddWhoCalld or AddLastDial and press Scr oll to find the requir ed number and press If it is necessary to edit the number: Press r epeatedly to delete digits, dial the correct digits and press (name) Enter the name and press [...]

Phone Book 41 DT368 Change abbreviated number key Select PhoneBook and press Select EditShortNo and press (name) Enter the first letters of the name and press Scr oll to find the name and press The display shows the free digits. Select a new digit and press Note: Select the hyphen (-) to cancel the short number key assignment. Press (continued)[...]

Phone Book 42 DT368 PHONE BOOK (continued) Edit name or number Select PhoneBook and press Select EditName or EditTelNo and press (name) Enter the first letters of the name and press Scr oll to find the name and press The display shows the free digits. Remove letters or digits (fr om the end) Enter new letters or digits and press Press Delete names [...]

Gr oup Facilities 43 DT368 CALL PICK-UP GROUP People working in a team can have their telephones program- med by the system administrator to form Call Pick-up groups. In a Call Pick-up group, any member can answer any individual call to group members. 8 Press to answer Note: One Call Pick-up group can serve as an alternative to another group. Calls[...]

Gr oup Facilities 44 DT368 GROUP HUNTING As a member of a group of extensions that is called by a common number , you can temporarily leave the group: 2 1 Press and dial your own extension number Press W ait for call icon to stop flashing. Press to finish pr ocedure T o re-enter the gr oup 2 1 Press W ait for call icon to stop flashing. Press to fi[...]

Other Useful Facilities 45 DT368 ACCOUNT CODE (Optional) This function is used to charge a call to an account number or to prevent unauthorised calls from your telephone. The account code can have 1 to 15 digits. 6 1 Press Enter account code and press Dial tone. Dial the digit or digits to get a line and the external number Ongoing external call Wh[...]

Other Useful Facilities 46 DT368 NIGHT SERVICE When the exchange is in night service mode, all your inco- ming calls to the operator are transferred to a selected exten- sion or group of extensions. The exchange is equipped with four different night service modes: Common night service All incoming calls to the operator are transferred to one specif[...]

Other Useful Facilities 47 DT368 Cancel flexible night service 8 4 Press and dial your own extension number Press W ait for call icon to stop flashing. Press to finish pr ocedure GENERAL CANCELLA TION The following features can be simultaneously cancelled: • Callback (all Callbacks are cancelled). • Internal and External Follow-me. • Manual m[...]

Other Useful Facilities 48 DT368 MALICIOUS CALL TRACING, MCT If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider . Y ou can invoke MCT during or after an ongoing conversation. The external line can be held for a limited period of time. Order During an ongoing conversation: R Press Di[...]

Other Useful Facilities 49 DT368 With common authorization code Call the DISA function at your office Dial tone. Press Enter the authorization code and press Dial tone. Dial the external number With individual authorization code Call the DISA function at your office Dial tone. Press Enter the authorization code and press Dial your own extension num[...]

Paging 50 DT368 P AGING (Optional) Persons equipped with a wireless paging receiver or assigned to a lamp signal, can be paged from a telephone set. Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person. Paging can also be initiated and answered during an ongoing call. Make an Inquiry cal[...]

Paging 51 DT368 Paging receivers with a display When there is no answer or a busy tone, keep the telephone off hook: 7 Press W ait for the paged person to call back. If you want to start paging without calling the person: 8 1 Press Dial the extension number and press W ait for the acknowledgement tone. Press W ait for the paged person to call back.[...]

Paging 52 DT368 P AGING (continued) Paging receivers with voice message When you receive no answer or a busy tone, keep the tele- phone off hook: 7 Press Leave your message after the tone. Just before the predeter- mined speech time is ended, a warning tone will be heard. If you want to start paging without calling the person: 8 1 Press Dial the ex[...]

Paging 53 DT368 T o acknowledge an alarm Y ou must acknowledge the alarm to be terminated: 8 2 0 Press Dial your own extension number and press W ait for call icon to stop flashing. Press to finish pr ocedure T o acknowledge an alarm for another extension: 8 2 0 Press Dial the other extension number and press Dial your own extension number and pres[...]

Authority 54 DT368 GROUP DO NOT DISTURB If your extension is defined as a master extension (programmed by system administrator), you can mark a group of extensions as Group do not disturb. The group can be bypassed by you. Order 2 8 Press and dial gr oup number Press W ait for special dial tone. Press to finish pr ocedure Cancel 2 8 Press and dial [...]

Authority 55 DT368 DO NOT DISTURB Switch off your telephone. The caller will receive a special tone indicating that you are not available. If you need to make calls, you can switch off the ringing sig- nal. Press the V olume-down-key until the Ringer off icon is shown in the display . The ringing signal is switched on again when you adjust the leve[...]

Authority 56 DT368 AUTHORIZA TION CODE, COMMON (continued) T o lock an extension 7 3 Press Enter authorization code and press W ait for verification tone. Press to finish pr ocedure AUTHORIZA TION CODE, INDIVIDUAL (Optional) If you are assigned to an individual authorization code (1 to 7 digits, assigned to your own extension) you can lock your own[...]

Authority 57 DT368 T o unlock your telephone 7 6 Press Enter authorization code and press W ait for verification tone. Press to finish pr ocedure T o assign your own authority level to another telephone 7 5 Press Enter authorization code and press Dial your own extension number and press W ait for verification tone. Dial the digit or digits to get [...]

Settings 58 DT368 KEY LOCK T o protect the key pad against accidental key pressing: Select Settings and press Select KeyLock and press KeyLock is displayed and you cannot make calls accidentally , you can only answer incoming calls. T o unlock When KeyLock is displayed: Press UnLock? is displayed. Press to switch off the key lock KEY CLICK The key [...]

Settings 59 DT368 PHONE LOCK T o protect the telephone against use by another person: Select Settings and press Select PhoneLock and press Select Lock and press Select: • Off to switch all locks off • AtPowerOn to prevent using the telephone without the PIN code • AtSubscribt to prevent editing network subscriptions • All to prevent both us[...]

Settings 60 DT368 CHANGE PIN CODE The default PIN code is 0000. The code can be changed from time to time. T o change: Select Settings and press Select PhoneLock and press Select ChangePIN and press EnterOldPIN is displayed. Enter the old PIN code and press EnterNewPIN is displayed. Enter the new PIN code The new code can consist of 4 to 12 digits.[...]

Settings 61 DT368 UNLOCK A BLOCKED TELEPHONE Y our phone will be blocked if an incorrect PIN code is ente- red three times (the display shows PINBlocked Unblock? ). T o unlock a blocked telephone, the IPEI code and a new PIN code must be entered: Press EnterCode is displayed. Enter the IPEI code EnterNewPIN is displayed. Enter a new PIN code The ne[...]

Settings/Adjustments 62 DT368 DISPLA Y CONTRAST The display has eight contrast levels to make the display easier to read. Select Settings and press Select Contrast and press SetContrast is displayed. Adjust the contrast A beep is heard when the maximum or minimum contrast is reached. Press to confirm EARPIECE VOLUME Use the volume keys to change th[...]

Audible Signals 63 DT368 TONE CHARACTERISTICS The following different tones and signals are sent from the exchange to your handset or loudspeaker . Dial tone Special dial tone Ringing tone or every 4th second Queue tone Busy tone Congestion tone Number unobtainable tone Call waiting tone Intrusion tone Conference tone every 15th second (to all part[...]

Audible Signals 64 DT368 RINGING SIGNALS (continued) Ringer tones and melodies Y ou can change the ringer tone for the different types of calls. Select Settings and press Select Ringing and press Select RingingTones and press Select type of call and press InternalCall , Extern.Call , CallBack or VoiceM is displayed. Select sound 1, 2, 3 or 4, or se[...]

Audible Signals 65 DT368 DISCREET RINGING The first three ringing signals will ring at the lowest audible volume level. T o be used, e.g. if you are in a conference and you expect an important call. Select Settings and press Select Ringing and press Select DiscreetRng and press The current setting, On or Off , flashes on the display . Select the re[...]

Installation 66 DT368 BA TTERY The battery is of type NiMH and can be char ged at any time. Operating time: 10/50 hours (talk/stand-by) Charging time: 90 minutes or less Attach the battery to the telephone as shown in the figure. Remove the battery in the opposite order . Note: Because the status of a newly received battery is uncertain, it is reco[...]

Installation 67 DT368 BA TTERY CHARGING When the battery is low , you will hear a warning sound and the display shows Battery low! . T o charge the battery with the separate charger (optional accessory): Connect the adaptor to the mains socket and the char- ger as shown in the figure below The charging process will start automatically , indicated b[...]

Installation 68 DT368 CLIP ON AND UNCLIP Clip on and unclip the clip to/from the back of the telephone as shown in the figure. Note: Do not put your fingers on the display when you press. Do not unclip too often, because this may wear out the fastening. Clip on Unclip[...]

T r oubleShooting 69 DT368 TROUBLESHOOTING This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any pro- blems. If this checklist does not solve the problem, contact your system administrator . If others have similar problems, there may be a syst[...]

T r oubleShooting 70 DT368 TROUBLESHOOTING (continued) Display Probable Action or Shows cause comment PhoneBook No names stored Add names empty in the phone book Memory full The memory is Delete a name full, you cannot add names EnterXXX IPEI code or PIN Enter the code is missing required IPEI or PIN KeyLock The key pad is Press YES twice blocked o[...]

Page Absence information .......................................32 Account code ..................................................45 Alarm extension ..............................................47 Answer calls ....................................................10 Authorization code, common ..........................55 Authorization code, individu[...]

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Subject to alteration without prior notice. Printed on chlorine free paper EN/LZT 102 2851 R1A ERICSSON COMMUNICA TIONS SOLUTIONS for enterprise networks combine and improve advanced ways of exchanging information via voice, data, video and evolving future media. This requires a true understanding of how businesses and professionals interact—an u[...]