HP LaserJet Enterprise M5039xs Bedienungsanleitung

HP L as erJet M5 0 3 9 xs MFP Us er Guide[...]

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HP LaserJet M5039XS MFP User Guide[...]

Copyright and License © 2010 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under the c opyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth[...]

Table of contents 1 Basics ............ ....... ........... ....... ........... ........ .......... ....... ............ ........... ....... ........... ... ............ ....... ........... ....... .... 1 Product fea tures ............ ........ .............. ........ ............. ............. ......... ............ ......... ............ ..... .[...]

Default Co py Options .. ....... ........... ......... ....... .......... ....... .......... ....... .......... ....... . 22 Default Fax Optio ns ........... ..... ....... ..... ........ ..... ....... ...... ....... ..... ....... ..... ........ .... 23 Default E-mail Optio ns ......... ........ ..... ......... ..... ......... ..... ......... ......[...]

Load media into the input trays ......... .......... ........... ....... ......... ....... .......... ....... ........... ...... .............. ..... 71 Load tray 1 (multipu rpose tray) .............. ......... ............. ............ ......... .............. ........ ........... 71 Customize tray 1 ope ration ............. .......... ..........[...]

Create and u se quick sets ........ ......... ....... ......... ...... ......... ....... ......... ...... .......... ..... .......... 100 Use watermarks .......... ....... .......... ...... .......... .......... ...... ........... ...... .......... ....... .......... ...... .. 101 Resize do cuments ........ ...... ........... ...... .......... ....[...]

Fi nd the S MTP gat eway from an e-mail prog ram .... ............... ............ ........... . 125 Use the Send E-ma il screen ... ................... ............. .................. ............ ................... ........... ..... ......... 126 Perform basic e-mail fu nctions ............... ............ .................. ............. .....[...]

Supply replaceme nt guidelines .................. ......... ............ ......... ............. ......... .............. .... 152 Change the print ca rtridge ....... ....... ......... ...... .......... ..... .......... ...... ......... ...... .......... ..... ..... 152 Perform preventive main tenance ....... ............. ......... ............ ..[...]

Dropouts .. .......... ....... ........... ...... ........... .......... ........ .......... ....... ........... ....... .......... ....... .... 20 5 Lines .. ........... ....... .......... ........... ....... .......... ....... ........... ....... ........... ....... ........... ....... . ....... 206 Gray background ..... ......... ........... ...[...]

Appendix B Specifications ..................... ................... ............. .................. .............. ............... .......... .............. 23 5 Physical specificati ons ........... .......... ...... ......... ....... ......... ...... ......... ...... ......... ....... ......... ..... .... ......... . 236 Electrical s pecification[...]

Glossary ... ........... ....... ........... ........ .......... ........... ....... ........... ........ .......... ....... ........... ... ............ ........ .......... ....... 259 Index ............ .............. .................. ............. .................... ............ .................... ............ ............. ...............[...]

xii ENWW[...]

1B a s i c s ● Product f eatures ● Features c omparison ● Walkar ound ● Devi ce softwar e ENWW 1[...]

Product fea tures HP LaserJet M5039XS ● Prints up to 35 ppm. ● 256 MB of RAM, upgradable up t o 512 MB ● 100-sheet multipurpose tray (tray 1) and two 250-sheet input trays (trays 2 and 3) ● 250-sheet output bin ● Hi-Speed USB 2.0 port and EIO slot ● HP Jetdirect full-featured embedded print server to connec t to 10Base-T/100Base-TX netw[...]

Feat ures comp arison Feature Description Performance ● 460 MHz processor User interface ● Graphical touch-screen control panel with control-panel help ● Windows® and Macintosh printer drivers ● Embedded Web server Printer drivers ● HP PCL 5 ● HP PCL 6 ● PostScript® 3 em ulation Resolution ● FastRes 1200—pr oduces 1200-dots-per-[...]

Feature Description Connec tivity ● Hi-Speed USB 2.0 conne ction (one external host USB-A connector, one external-de vice USB-B connector, and two internal ho st USB-A c onnectors) ● HP Jetdirect full-featured embedded print server ● HP Web Jetadmin sof tware ● Enhanced input/output (EIO) slot ● FIH connector Environmental features ● Sl[...]

Walka round Device parts Before using th e devic e, famili arize y ourself wi th the parts o f the dev ice. Figure 1-1 HP Las erJet M 5039XS 1 On/o ff sw itch 2 Power connection 3 Automatic duplexer 4 Jam access door (for access to printer jams ) 5 Upper-left door 6 ADF top cover (for access to ADF jams) 7 ADF input tray (for fax/copy/scan docum en[...]

19 Right-side access door 20 Lower-right acc ess door 6 Chapt er 1 Basics ENWW[...]

Interface ports The devi ce has one EI O slot and three ports for connecti ng to a computer or a netw ork. 1 EIO s lot 2 "Heartbeat" LED 3 Hi-Speed USB 2.0 connection 4 USB accessor y connection 5 Foreign interface harness (F IH) port 6 Network c onnection 7 Fax connection (for connecting to an optional analog fax acces sory) ENWW Walkar [...]

Device softwar e The printi ng-system softwar e is only ava ilable for downlo ad from the Web. See the gett ing started guide for in stallat ion instr uctions . The prin ting s ystem inc ludes so ftware for end user s and netw ork admi nistrato rs, and p rinter d rivers for access to the featu res and communi cation with the computer. NOT E: For a [...]

Select the corre ct printer driver Printe r driver s allow you to gain ac cess to the fea tures of the devi ce an d allow th e comput er to commun icate with the device (u sing a print er langu age). The de vice us es the P CL 5, PCL 6, and Post Script 3 emulati on print er de scripti on langu age (PD L) drive rs. ● Use the P CL 6 pri nter dr ive[...]

Update Now If you have modi fied the dev ice confi guration sinc e install ation, the dri ver can be automatic ally update d with the new confi guration. In the Prope rties dial og box (se e Open the pr inter dr ivers on page 11 ), on th e Device Settin gs tab, click the Upd ate N ow button to update the driver . HP Driver Configuration HP D river [...]

Open the printer drivers Operating System To change the settings for all print jobs unt il the so ftware program is closed To change the default setti ngs for a ll print jobs To change the device configurat ion settin gs Windows XP, Vista, 7, and Server 2003 1. On the File m enu in the software program , click Print . 2. Select the driver, and then[...]

Software for Macintosh computers The HP inst aller prov ides Pos tScript ® Prin ter Desc ription (PPD) fi les, Pr inter D ialog Ex tensions (PDEs) , and the HP Prin ter Utility for use with Macintos h computer s. For netw ork connecti ons, use th e embe dded Web server (EWS) to conf igure th e device. See Embedded Web serv er on page 13 . The prin[...]

Utilities The de vice is equippe d with severa l util ities tha t mak e it easy to moni tor and m anage the devic e on a netw ork. HP Web Jetadmin HP Web Je tadmin is a bro wser -based man agement tool for HP Jetdir ect-conn ected prin ters within your intran et, and it shoul d be be i nstalled only on the n etwork adm inistrat or’s c omputer. To[...]

Other components and utilities Windows Maci ntosh OS ● Software installer — automates t he printing sy stem installation ● PostScript Printer Description files (PPDs) — use with the Apple PostScript drivers that come with the Mac OS ● The HP Printer Utilit y — change device settings, view status, and set up printer-event notification fr[...]

2 Control panel ● Use the c ontrol panel ● Use the A dministrat ion menu ENWW 15[...]

Use the control pa nel The c ontrol pane l has a VGA to uchscr een that p rovides access to all d evice fun ction s. Use the buttons and num eric keypad to con trol job s and the devi ce status. Th e LEDs indic ate overal l device st atus. Control-pa nel layout The con trol pa nel includ es a touchs creen gra phica l display , job-co ntro l buttons[...]

Home screen The hom e screen pro vides acces s to the devi ce featu res, and it indi cates the c urrent sta tus of the dev ice. NOT E: Depending on how th e syste m admini strator has configu red the d evice, the featur es that appe ar on the home sc reen c an va ry. 1 Features Depending on how the system administrator has c onfigured the device, t[...]

Buttons on the touch screen The sta tus line o n the touchs creen pr ovides i nformati on about the status o f the dev ice. Variou s buttons can app ear in t his are a. The fo llowing t able describes each button. Home button . Touch the home button to go to the Home screen from any other screen. Start button . Touch the Start button to begin the a[...]

Use the Admini stration menu Use the adminis tration men u to set u p default device behavior an d other global s ettings, suc h as th e languag e and t he format for date and time. Navigate the Administration menu From the Home screen, tou ch Adminis trati on to open the m enu stru cture. Y ou might need to s croll t o the b ottom of the Home scre[...]

Info rmation menu Use thi s menu t o print i nformati on page s and r eports th at are s tored in ternally on the device. Table 2 -1 Information menu Menu i tem Sub-me nu item Sub-m enu item Val ues Description Configuration/Status Pages Administration Menu Map Print ( button) Shows the basic structure of t he Administration menu and curren t admin[...]

Default Job Opti ons menu Use thi s menu to define the default j ob opt ions for each fun ction. If the user does not specify the job options when cr eating the job, the def ault optio ns are used. The Default Job Options m enu conta ins the following sub-menus : ● Default Options for Origi nals ● Default Copy Opti ons ● Default Fax Options ?[...]

Default Copy Options NOT E: Values s hown with “( default)” are the facto ry-default va lues. Some menu item s have no defaul t. Table 2 -3 Default Copy Options menu Menu i tem Su b-me nu it em Values Description Number of Copies Type the number of copies. The fac tory default setting is 1. Set the default number of copies for a copy job. Numbe[...]

Default Fax Options NOT E: Values s hown wit h “(defaul t)” are the factory-defa ult values. Some menu items have no de fault. Table 2 - 4 F ax Send menu Menu it em Sub-me nu ite m Values Description Res olut ion Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the resolution for s ent documents. [...]

Default E-ma il Options Use this menu to set defau lt options for e- mails t hat are s ent from the de vice. NOT E: Values s hown with “( default)” are the facto ry-default va lues. Some menu item s have no defaul t. Menu item Value s Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file format for the e-mail. Output Qua[...]

Default Send to Folder Options Use thi s menu to set default option s for scan j obs sent to the compu ter. NOT E: Values s hown wit h “(defaul t)” are the factory-defa ult values. Some menu items have no de fault. Menu ite m Values Description Color/Black Color scan Black/white scan (default) Specify whether the file will be in black or in col[...]

Default Print Options Use this menu to set de fault opti ons for jobs that are sen t from a comp uter. NOT E: Values s hown with “( default)” are the facto ry-default va lues. Some menu item s have no defaul t. Table 2 -6 Default Print Options menu Menu i tem Su b-me nu it em Values Description Copi es Pe r Job Type a value. Use this feature to[...]

Time/Schedul ing men u Use thi s menu to set options fo r setting the time and for s etting the d evice to enter an d exit sl eep mode. NOT E: Values shown with "(defa ult)" are the factory -default val ues. Som e menu it ems h ave no de fault. Table 2 - 7 T ime/Scheduling menu Menu it em Sub-menu item Sub-men u item Value s Description D[...]

Menu i tem Sub-me nu item Sub-m enu item Val ues Description Fax Printing Fax Printing Mode Store all received faxe s Print all received faxe s Use Fax Printing Schedule If you have concerns about the secur ity of private faxes, use this feature to store faxe s rather than having t hem automatically print by creating a printing schedule. For the fa[...]

Man agement menu Use thi s menu t o set up global d evice-man agement o ptions. NOT E: Values shown with "(defa ult)" are the factory -default val ues. Som e menu it ems h ave no de fault. Table 2 - 8 Mana gement menu Menu it em Sub-me nu ite m Va lues Description Stored Job M anagement Quick Copy Job Storage Limit Select the maximum numb[...]

Initial Setup menu The Initial Se tup menu con tains the sub- menus sho wn: ● Networking a nd I/O m enu ● Fax Se tup men u ● E-mail S etup men u NOT E: Values shown with "(defa ult)" ar e the fac tory-de fault values . Some m enu ite ms have no defaul t. Networking and I/O Table 2 -9 Networking and I/O Menu i tem Su b-me nu it em Va[...]

Menu it em Sub-me nu ite m Sub-menu it em Values and Description IPV4 S ettings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp : Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP : Use DHCP (Dynamic Host Configuration Protocol) for aut omatic [...]

Menu i tem Su b-me nu it em Sub-m enu it em Values and Description Defau lt IP Specify the I P address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/ IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto I P : A link-local IP address 169.254.x.x is set. Leg[...]

Menu it em Sub-me nu ite m Sub-menu it em Values and Description Prox y Server Specifies the proxy s erver to be used by embedded applications in the dev ice. A proxy server is typically used by network clients for Interne t access. It caches Web pages, and provides a degree of Intern et security, for those clients. To specify a proxy se rver, ente[...]

Menu i tem Su b-me nu it em Sub-m enu it em Values and Description Secur ity Print S ec Page Yes : Prints a page that contains the current security settings on the HP Jetdirect print server. No (default): A security settings page is not printed. Secure Web For configuration management, specify whether the embedded Web server will accept communicati[...]

Menu it em Sub-me nu ite m Sub-menu it em Values and Description SNMP T est This test checks op eration of SNMP c ommunications by accessing predefined SNMP objects on the device. Selec t Yes to cho ose this te st, or No to not choose it. Select All Tests Use this item to select all available embedded tests. Selec t Yes to choose all tests. Select [...]

Menu i tem Su b-me nu it em Sub-m enu it em Values and Description Ping Results Use this item to v iew the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed. Pac kets Re c[...]

Menu it em Sub-me nu ite m Sub-menu it em Values and Description Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the dev ice and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communication[...]

Fax Setup Table 2 -11 Fax Setup menu Menu i tem Sub-me nu item Sub-m enu item Val ues Description Required Settings Location (Countries/ regions listed) Configure the set tings that are legally required for outgoing faxes. Date/Time Fax Header Inform ation Phone Number Company Name PC Fax Send Disabled Enabled (default) Use this feature to enable o[...]

Menu it em Sub-menu item Sub-men u item Value s Description Fax Send Settings Fax Dial Volume Off Mediu m (default) High Use this featur e to set the volume of the tones that you hear while the device dials the fax number. Error Correction Mode Enabled (default) Disabled When Error Correction Mode is enabled and an erro r occurs during fax transmis[...]

Menu i tem Sub-me nu item Sub-m enu item Val ues Description Fax Receive Settings Rings To Answer The range var ies by loc ati on. T he fa ctory default is 2 rings. Use this feature to specify the num ber of rings that must occur before the fax modem answers. Ring Interval Default (default) Custom Use this feature to control the time between rings [...]

E-mail Se tup Use this men u to enable the e-mai l feature and to con figure basi c e-mail s ettings. NOT E: To configur e advanc ed e-mail settings, use the em bedded Web server. For mo re inform ation, see Use the embedd ed Web server on pa ge 14 5 . Tabl e 2- 12 E-mail Setup menu Menu it em Value s Description Address Validation On (default) Off[...]

Device Behavior menu NOT E: Values shown with "(defa ult)" ar e the fac tory-de fault values . Some m enu ite ms have no defaul t. Table 2 -14 Device Behavior m enu Menu i tem Sub-me nu item Sub-m enu item Val ues Description Language Select the language from the list. Use this feature to select a different language for control-pa nel mes[...]

Menu it em Sub-menu item Sub-men u item Value s Description Tray Behavior Use Reque sted Tray Exclusively (default) First Use this feature to control ho w the device handles jobs that have specified a specific inp ut tray. Manually Feed Prompt Always (def ault) Unless Loaded Use this featur e to indicate whether a prompt should appear wh en the typ[...]

Menu i tem Sub-me nu item Sub-m enu item Val ues Description General Copy Behavior Scan Ahead Enabled (default) Disabled Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pag es in the original document are scanned to disk and held until the device becomes available. Auto P rint Int errupt Enabled Disabled When this feature[...]

Menu it em Sub-menu item Sub-men u item Value s Description PCL Form Length Type a value between 5 and 128 lines. The fac tory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard develop ed to provide access to printer features. Orientation Portrait (default) Landscape Select the orientation that is most often used pri nt jo [...]

Print Quality me n u NOT E: Values shown with "(defa ult)" ar e the fac tory-de fault values . Some m enu ite ms have no defaul t. Table 2 -15 Print Quality men u Menu i tem Su b-me nu it em Values Description Set Registration Source A ll trays Tray <X>: <contents> (choose a tr ay) Use Set Registr ation to shift the m argin al[...]

Menu it em Sub-me nu ite m Va lues Description REt Off Light Medium (default) Dark Enable Resolution Enhancement technology (REt), which produces print output with smooth angles, curves, and edges. All print resolutions , including FastRes 1200, benefit from REt. Economode Enabled Disabled (default) When Economode is enabled, the device prints with[...]

Troublesho oting menu NOT E: Values shown with "(defa ult)" ar e the fac tory-de fault values . Some m enu ite ms have no defaul t. Table 2 -16 Troubleshooting me nu Menu i tem Sub-me nu item Sub-m enu item Val ues Description Event Log Print (button) Use this feature to show the 50 most recent events in the event log. Touch Print to prin[...]

Menu it em Sub-menu item Sub-men u item Value s D escription Paper Path Test Test Page Pr int (button) Ge nerate a test pa ge for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Source All trays Tray 1 Tray 2 (Additional trays a re shown, if applicable.) Specify whether the t[...]

Menu i tem Sub-me nu item Sub-m enu item Val ues Description Finishing Paper Path Test Stapling Finishing Options Choose from a list of available options. Test pap er handling featur es for the f inisher. Select the opt ion that you w ant to test. Media Size Letter Legal A4 Executive (JIS) 8.5 x 13 Select the paper size for the Finis hing Paper Pat[...]

Menu it em Sub-menu item Sub-men u item Value s D escription Print/Stop Test Continuous value from 0 to 6 0,000 milliseconds. The default is 0 milliseconds. Isolate faults by stopping the device during the print cyc le and observ ing where in t he process t he image degrades. To run the test, specify a stop time. The next job that is sent to the de[...]

Resets menu Table 2 -17 Resets menu Menu i tem Value s Description Clear Local Add ress Book Clear (button) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activi ty Lo g Yes No (default) Use this feature to clear all events from the Fax A ctivity Log. Rest ore Fa ctory T elecom Settin g Res t[...]

3 I/O Configuration ● USB confi guration ● Network c onfigu ration ENWW 53[...]

USB confi guratio n This devic e supports a USB 2.0 con nection. You must use an A-to-B typ e USB cable for pri nting. Figure 3-1 USB conne ction 1 USB connector 2 USB port (type B) 54 Ch apter 3 I/O C onfigurat ion ENWW[...]

Network conf iguration You mi ght ne ed to con figure c ertain ne twork pa rameters on the d evice. Y ou can configure these parame ters in the f ollowing lo cation s: ● Installati on software ● Device co ntrol panel ● Embedded W eb server ● Managemen t softw are (HP W eb Je tadmin or HP LaserJ et Uti lity for Macint osh) NOT E: For more in[...]

6. Touch IP V4 Set tings . 7. Touch C onfig Meth od . 8. Touch M anual . 9. Touch Save . 10. Touch Manu al Settings . 11. Touch IP Ad dress . 12. Touch the I P Address text box. 13. Use the to uchscr een keyp ad to typ e the I P addres s. 14. Touch OK . 15. Touch Save . Set the subnet mask 1. Scroll to and touch Administr ation . 2. Scroll to and t[...]

5. Touch TCP/IP . 6. Touch IPV4 S etti ngs . 7. Touch C onfig Method . 8. Touch M anual . 9. Touch Save . 10. Touch Manu al Settings . 11. Touch Defau lt Gateway . 12. Touch the Default Gatewa y text box. 13. Use the t ouchscreen keyboar d to typ e the default g ateway. 14. Touch OK . 15. Touch Save . Configure TCP/IPv6 parameters For inform ation [...]

Disable AppleT alk 1. Scroll to and touch Administr ation . 2. Scroll to and touch Initial Se tup . 3. Touch N etworking an d I/O . 4. Touch E mbedded J etdirect . 5. Touch A ppleTalk . 6. Touch E nable . 7. Touch Off . 8. Touch Save . Disable D LC/LLC 1. Scroll to and touch Administr ation . 2. Scroll to and touch Initial Se tup . 3. Touch N etwor[...]

4 Media and trays ● General g uideli nes for m edia ● Consider ations f or specia l me dia ● Select pr int media ● Printing and pape r-stor age envi ronment ● Load medi a into the input tr ays ● Load docu ments for faxi ng, copy ing, and scanni ng ● Print on rotated media ● Print f ull-b leed images ● Print on cus tom-si ze media [...]

General guidelines for media Hewle tt-Packar d Company recommends tes ting any pap er before bu ying it in lar ge quantitie s. CAUTION: Usin g media tha t does not confor m to the sp ecificat ions lis ted here o r in the HP Laser Jet Print er Famil y Print Media Gu ide can cause probl ems that re quire ser vice. Thi s serv ice is not co vere d by t[...]

General media specifications For co mplete paper specific ations for al l HP LaserJe t devices , see the HP LaserJ et Printer Famil y Print Media G uide (av ailable at www.hp.c om/ suppo rt/ljpap ergu ide ) . Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 m ils) Curl in ream Flat within 5 mm ( 0.02 in) Cu[...]

Considera tions for special media Table 4-1 M edia considerations Media ty pe Consideratio ns Envelop es ● Use only tray 1 to print envelopes. Choos e envelopes in the printer driver (see Select the cor rect printer driver on pa ge 9 ). ● Prior to prin ting, envelopes should lie flat with less than 6 mm (0.25 in) curl, an d should not contain a[...]

Media t ype Considerations Labels ● Print labels from tray 1. ● Use only labels specified for use with HP LaserJet printers. ● Prior to printing, labels must lie flat wit h no mo re than 13 m m (0.5 in) of curl in any direction. ● Only use labels with no exposed backing between them. ● Condition : Do not use labels w ith wrinkles, bubb le[...]

Media ty pe Consideratio ns Letterhead and preprinted forms Letterhead is prem ium paper that often has a wat ermark, sometimes us es cotton fiber, and is av ailable in a wide range of colors and f inishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium. Many manufacturers no[...]

Select the correct f user mode The de vice au tomatical ly adjus ts the fu ser mode bas ed on the media type to w hich the tray is set. For exampl e, heavy paper, s uch as card st ock, might nee d a hi gher fus er-mode setting i n order to make t he toner a dhere better to the page, but trans pare ncies need a lowe r fuser -mode setti ng to av oid [...]

Select print media This dev ice acc epts a v ariety of med ia, such as cut-s heet paper , includ ing up to 100 % recycle d fiber content pap er; envelo pes; labels ; transpar encies; an d custom- size paper. Prope rties such as weight, compos ition, gra in, and mois ture content ar e important factors that affe ct devi ce perform ance and outp ut q[...]

Supported media weig hts and sizes This sec tion conta ins infor mation abo ut the s izes, wei ghts, and ca pacities of pape r and other print medi a that each tr ay support s. Table 4 - 2 Tray 1 specifications Media t ype Dimensio ns 1 Weig ht Capacity 2 Paper Minimum: 76 x 12 7 mm (3 x 5 inches) Maximum: 312 x 470 mm (12.25 x 18.5 inches) 60 to 1[...]

Table 4 -4 Tray 3 specifications Media t ype Dimensi ons 1 Weight Capa city 2 Paper Minimum: 14 8 x 210 mm (5.83 x 8.27 inches) Maximum: 297 x 4 32 mm (11.7 x 17 inches) 60 to 120 g /m 2 (16 to 32 l b ) Up to 250 s heets 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for suppor ted sizes. 2 [...]

Operation Dim ensio ns 1 Weight Output-bin capacity 2 Automatic stac king S tandard sizes support ed: ● A4 (297 x 210 mm; 11.7 x 8. 27 inch) ● Letter (279 x 216 mm; 11 x 8.5 inch) ● B4-JIS (257 x 364 mm; 10.1 x 14.33 inch) ● B5-JIS (257 x 182 mm; 10.1 x 7.2 inch) ● Legal (216 x 356 mm; 8. 5 x 14 inch) ● Executive (267 x 184 mm; 10.5 x 7[...]

Printing and paper-stora ge environm ent Ideally , the print ing and pap er-stor age environ ment s hould be at o r near room temperatu re, and not to o dry or too hum id. Remem ber pape r is hygroscop ic; it absorbs and los es moi sture r apidly. Heat w orks with humidity to d amage paper . Heat cause s the moistu re in paper to evapora te, while [...]

Load media into the input trays Load tray 1 (multip urpose tray) Load spe cial p rint media , such as e nvelop es, labels , and trans parenci es, in tray 1 onl y. Load on ly paper in trays 2 and 3 ( and optio nal tray s 4, 5, a nd 6). Tray 1 h olds u p to 100 s heets of paper, up to 75 transpar encies , up to 50 sheets o f labe ls, or up t o 10 env[...]

4. For si ngle-sided printing or copy ing, pl ace medi a into the tr ay with the side to be print ed faci ng up and the top o f the m edia towa rd the front of the devi ce. The media should b e center ed between the media -width gu ides and under the tabs on the me dia-widt h guid es. NOTE: Lo ad A4- and le tter-size media with the lon g edge to wa[...]

Customize tray 1 operation The devi ce can be set to p rint from tray 1 if it is loa ded, or t o print only f rom tray 1 if the ty pe of med ia that is load ed is spe cifical ly requ ested. Settin g Explanation Tray 1 size is set to Any Size Tray 1 ty pe is set to An y Type The device usually pu lls media from tray 1 first un less it is empty or cl[...]

Load trays 2 and 3 (and optional trays 4, 5, and 6) Trays 2 and 3 (and op tional tr ays 4, 5 , and 6 ) suppo rt only pa per. For s upported p aper siz es, see Selec t prin t media on page 66 . NOT E: To take advantag e of au tomatic s ize-sens ing in th e trays, l oad le tter- and A4-siz e pap er with the shor t edge of th e media toward the front [...]

3. Place the pape r in the tray, with the si de to be printed faci ng down for singl e-sided printing, or facing up for auto matic 2-side printing , and mak e sure that it is flat at all fo ur corn ers. Ke ep the paper be low the he ight ta bs on the paper-len gth guide in the rear of the tray. 4. Slide th e tray into the device . ENWW Load media i[...]

Load special media The fol lowing ta ble prov ides gui delines for loadi ng speci al media and confi guring th e printer driver. Us e the cor rect me dia-type setting in the pr inter driv er to ob tain the b est pri nt quality . For some ty pes of media, the dev ice reduc es the print speed . NOT E: In the Window s printer driver, adju st the media[...]

Load documents for faxin g, copying , and sca nning Load a document o nto the scanner glass Use the scanner glass t o copy, s can, or fax s mall, lig htweight (les s than 60 g/m 2 or 16 lb), o r irre gularly- sized origina ls such as receipts , newspap er cli ppings, photograp hs, or ol d or worn do cumen ts. 1. Open the ADF li d. 2. Place th e doc[...]

● For rotated letter- and A4-siz e documents , place the top left -hand corner of the d ocument at the back , left cor ner of the sc anner gla ss. Als o use this orientat ion for B5 -size m edia and for cust om-size m edia that is less than 210 mm (8.2 5 inches ) in wi dth. NOTE: Make sur e that the media i n the inp ut tray i s loaded in the rot[...]

Load the automatic do cument feeder (ADF) Use t he ADF to copy , scan, or f ax a doc ument that ha s up to 50 pages (dep ending on the thickness of the pag es). 1. Load the do cument face up i n the ADF as s hown below : ● For letter - and A 4-size do cument s, inse rt the long edge of the documen t into the AD F with the top of the doc ument tow[...]

● For le gal-size, 11 x 1 7, and A3- size do cumen ts, inser t the shor t edge (the top of the document) into the ADF. 2. Slide the stack into the ADF un til it does not move any far ther. 3. Adjust th e media guides un til th ey are snu g agai nst the m edia. 80 Ch apter 4 Media and tr ays ENWW[...]

Print on rotated me dia The d evice c an print on le tter, A4, A5, E xecutiv e, and B5 (JIS) p rint medi a in a ro tated or ientation (short- edge fir st) fro m tray 1 and fro m tray 2 . Printing on ro tated medi a is sl ower. So me types of me dia feed better when rota ted, su ch as p repunche d paper (es peciall y when i t is pri nted o n both s [...]

Print full-b leed imag es Full-bl eed image s extend from ed ge to edge of the page. To achieve this effec t, use la rger paper, the n trim i ts edg es to the desire d size. CAUTION: Never print dire ctly to the edge of paper. This caus es toner to accum ulate inside the dev ice, which m ay affect print qua lity and damag e the d evice. Print on pa[...]

Print on cu stom-size media Cust om-size pap er can be printe d from any of the trays. Fo r media spe cificati ons, see Media and tr ays on page 59 . NOT E: Very s mall or very lar ge cus tom-siz e paper should be pri nted from tray 1 . The c ontro l panel can be set for o ne custom size at a time . Do not lo ad more t han one size of custo m paper[...]

Load custom-size media into tray 1 Load cu stom-si ze medi a in t ray 1 usin g the same procedures as f or stand ard-siz e media . See L oad tray 1 (multipur pose tray) on page 71 . Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6) 1. Pull ope n the t ray and remove any medi a. 2. Press th e tab on me dia gu ide in th e fro[...]

4. On the p aper-length guide , press the tab an d slide it up aga inst the edge o f the s tack. Al so sli de the side media -width guide s up against the edge of the stack. 5. Slide th e tray into the device . ENWW Print on cu stom-si ze media 85[...]

Contro l print jobs When a job is sent to the printer , the printer driver con trols wh at paper tray is us ed to pull media thr ough the pri nter. By default, the print er aut omatic ally se lects th e tray, but a specif ic tray can be c hosen b ased on three use r-specifi ed settings : Source , Type , and Size . T h ese setting s are available fr[...]

5 Device feat ures ● Use the staple r ● Use job stor age features ENWW 87[...]

Use the stap ler The st apler/st acker can staple j obs of u p to 30 s heets of 7 5 g/m 2 (20 l b) paper . The s tapler c an stapl e these s izes: A4, Letter, Legal, E xecutiv e (JIS), a nd 8.5x13 . It ca n stack up to 500 sheet s of pap er. ● Paper wei ght can r ange f rom 60 t o 120 g/m 2 (16 t o 32 lb) . Heavier paper might hav e a st apling l[...]

Load staples Each s taple ca ssett e holds 5,000 unformed staples . 1. Open the stapl er door. 2. Lift up the green handle on the stapl e cartrid ge to dislo dge it and the n pull th e cartri dge out of the device . 3. Insert the s taple car tridge int o the openi ng inside t he stapler door and then press the green handle down. ENWW Use t he stapl[...]

4. Close the stapler door. 90 Ch apter 5 Device fea tures ENWW[...]

Staple medi a Select the st apler at the co ntrol panel for printed job s 1. Touch A dminis tration , touch Device Be havior , touch Stapl er/Stacke r , and the n touch Staple . 2. Touch the op tion that y ou want t o use, ei ther None or One le ft angled . NOT E: Selecti ng the stapl er at the printer control panel chan ges the default set ting to[...]

Configure the device to sto p or continue when th e staple cartridge is empty You ca n speci fy whet her the M FP sto ps print ing wh en the sta ple c artridge is emp ty or if it c ontinu es printi ng but does not staple the jobs. 1. Touch Administr ation , t ouch Device B ehavior , touch St apl er/St acke r , and the n touch Staples Out . 2. Touch[...]

Use job sto rage features The fo llowing j ob-stor age featur es are a vailabl e for th is devi ce: ● Proo f an d hol d job s : This fea ture p rovides a quick a nd easy way to p rint and proof one copy of a job and then print the add itional co pies. ● Private job s : When y ou send a priva te job to the de vice, the job does not print unti l [...]

Use the proof and h old feature The proof a nd hold feature pr ovides a quick and easy way to pr int and pro of one copy of a job and the n to prin t the add itional copies . To perm anently s tore the job a nd prevent the devi ce from del eting it w hen space is nee ded for so mething else, select the Stored Job opt ion in th e driver. Create a pr[...]

Use the private job feature Use t he private pr inting f eature to speci fy that a job is not printed unti l you relea se it. First, se t a 4-digit PIN by typing the PIN in the prin ter driver. The PIN is sent to the devic e as part of the print jo b. After you hav e sent the print jo b to th e device , you mu st use th e PIN to print the job. Crea[...]

Use the QuickCopy feature The Qu ickCopy feature prints th e reque sted numbe r of cop ies of a job and stor es a copy on the device hard dis k. Additional c opies o f the job can be p rinted later. Thi s feature can be turne d off in the printer driv er. The de fault numb er of di fferent Q uickCopy j obs t hat can b e stored on the de vice is 32.[...]

Use the stored jo b feature You can save a print jo b to the devic e hard dis k without printi ng it. You ca n then pri nt the job at any tim e at t he devic e contr ol pan el. For e xample, you m ight want to downl oad a per sonnel fo rm, cal endar, time sheet, or accounting form that other users ca n print when they need it. You also ca n create [...]

Prin t a stored job At the c ontrol p anel, y ou can print a j ob that i s store d on the d evice h ard disk . 1. From the Ho me scr een, tou ch Job S torage . 2. Touch the Retri eve tab. 3. Scr oll to and t ouch th e job st orage fo lder t hat hol ds the st ored jo b. 4. Scroll to and touch the stored job that you wan t to prin t. 5. Touch Retri e[...]

6 Printing tasks ● Use featur es in t he Windo ws prin ter dri ver ● Use featur es in t he Maci ntosh pr inter dr iver ● Canc el a pri nt job ENWW 99[...]

Use fe atures in the Windows p rinter dri ver When y ou print from a software program , many of the prod uct featur es are availabl e from t he print er drive r. For complet e informat ion abo ut the featu res that are av ailable in the printer driver, see th e printer- drive r Help. The followin g featu res are describ ed in th is sec tion: ● Cr[...]

Use watermarks A water mark is a notice, such as "Con fidential, " that is printed in th e backgrou nd of e ach page of a docum ent. 1. On the File menu in the so ftware program , click Print . 2. Select the dri ver, an d then click Properties or Pr eferenc es . 3. From the Effect s t ab, click the Wat erma rks drop -down li st. 4. Click [...]

Set a custom paper size from the printer driver 1. On the File menu in the so ftware program , click Prin t . 2. Select the d river, and then cl ick Pr opert ies or Pref erences . 3. On the Pa per or Paper/ Quality tab, clic k Custom . 4. On the Custom Paper Size window, ty pe the nam e of th e custom p aper size. 5. Type the paper-siz e length and[...]

Print multiple p ages on one sh eet of paper You ca n print m ore than one pa ge on a s ingle s heet of pap er. 1. On the File menu in the so ftware program , click Print . 2. Select the dri ver, an d then click Properties or Pr eferenc es . 3. Click the Fini shing tab. 4. In the sectio n for Document Options , select the number of page s that you [...]

Print on both sides of the paper When d uplex pr inting is avai lable, y ou can automat ically pr int on both sid es of a p age. If dup lex pri nting is not a vailable , you can manually print on bo th sides o f a page by fee ding the paper thr ough the pro duct a seco nd tim e. NOT E: In the prin ter driver , Print on Both S ides (manu ally) is av[...]

Print on both sides manual ly 1. Insert en ough paper into one o f the tr ays to acco mmodate the prin t job. If y ou are l oading s pecial paper s uch as l etterhead , load it in one of the followin g ways: ● For tray 1, load the letter head pape r with the fron t side up, b ottom-edg e first. ● For all o ther tra ys, load letterhe ad pape r w[...]

Use the Services tab If the product is connecte d to a ne twork, us e the Se rvices tab to obtain product and supply- status inform ation. Click the Devi ce and Supplies status ic on to open th e Devic e Status pa ge of th e HP Emb edded We b Serve r. This pa ge sh ows the cur rent sta tus of the product , the p ercentage of l ife remain ing for ea[...]

Use feat ures in the Mac intosh prin ter drive r When y ou prin t from a software program, m any of the devi ce featur es are available from t he prin ter drive r. For com plete infor mation abo ut the feat ures that ar e available in the prin ter driver, see th e printer- drive r Help. Th e followi ng featu res are described in t his sec tion: ●[...]

Print a cover page You can print a separat e cover p age for your doc ument that includes a message (such as “ Confid ential”). 1. Open the print er driver (s ee Open the printe r driver s on page 11 ). 2. On t he Cover Page or P aper/Quality pop-up menu , select w hether to p rint the c over page Bef ore Document or Af ter Docu ment . 3. In th[...]

Print on bo th sid es of the paper When dupl ex printing is available, you can automatic ally print on both sid es of a page. Other wise, you can man ually pr int on b oth sides of a page by feeding th e pape r throug h the dev ice a seco nd tim e. CAUTION: To a void jam s, do not load pap er tha t is hea vier tha n 105 g/m 2 (28-lb bo nd). Use aut[...]

Cancel a pr int job You can sto p a print reque st by using the contr ol panel or by usin g the software program. For instru ctions about how to stop a print request from a comput er on a network, see th e online Help for the spec ific network software. NOT E: It can take some tim e for all printi ng to clear after you hav e canceled a print job. S[...]

7C o p y This dev ice can fu nction as a stand alone, walk -up copi er. It is no t necessa ry to insta ll the prin ting system softwar e on the comp uter, nor i s it neces sary to hav e the compute r turned on to m ake photoco pies. You can adjus t the copy se ttings at the contr ol panel. You can also copy origin als by using ei ther the ADF or th[...]

Use the Co py screen From the Home sc reen, touch Copy t o view the Copy sc reen. T he Copy screen is shown in Figure 7-1 Copy screen on page 112 . Note that o nly the fi rst six c opy featu res are i mmediat ely vi sible. In order to view addit ional co py feat ures, touch More Op tions . Figure 7-1 Copy screen 112 Chapt er 7 Cop y ENWW[...]

Set the de fault copy op tions You can us e the administ ration men u to establis h default setti ngs that apply to all copy jobs. If necessa ry, you can overri de most setting s for an individ ual job. After that j ob is comp lete, the device ret urns to t he default setti ngs. 1. From the Ho me scr een, scrol l to and touch Adm inist ration . 2. [...]

Basic c opy instru ctions This sect ion provid es the basic instruct ions for cop ying. Copy from the scanner glass Use the scanner glass to make a s many as 999 c opies of small, lightweig ht media (less t han 60 g/m 2 or 16 lb ) or he avy medi a (more tha n 105 g/m 2 or 28 l b). This includes media su ch as rec eipts, new spaper clippi ngs, photo[...]

Adjust the copy settings The de vice off ers sev eral fea tures so y ou can optimize copied output. T hese fe atures a re all availab le on the C opy screen. The Copy s creen cons ists of se veral pages. From the fi rst page , touch Mo re O ption s to go to the n ext page. Then touch the up or down arrow b uttons to scroll to other pa ges. For deta[...]

Change th e copy-colla tion setting You can set the dev ice to auto maticall y collate mul tiple copi es into sets . For exampl e, if you are making two copi es of thre e pages an d the autom atic coll ation is on, the page s print in th is order : 1,2,3,1,2,3 . If automati c collatio n is off, the pages prin t in this order: 1 ,1,2,2,3,3. To use t[...]

Copy two-s ided documen ts Two-sid ed docum ents can be copi ed manua lly or autom aticall y. Copying two-sided documents manually Copies resulti ng from this pro cedure are printed on on e side, a nd need to be hand-co llated. 1. Load the doc uments to b e copied i nto the docu ment fee der input tray with th e first pa ge facing u p, and wit h th[...]

3. Touch Sides . 4. Touch 2 –sided original , 2–sided output . 5. Touch OK . 6. Touch St art Copy . Make one-sided copies from two-sid e d documents 1. Load the doc uments to be copied into the d ocument fee der wit h the first page facing up, an d with the top of the pag e lead ing. 2. On the contr ol panel , touch C opy . 3. Touch Sides . 4. [...]

Copy mixe d-size ori ginals You ca n copy original documen ts that are pr inted on d iffere nt sizes of paper as lon g as the sheets of pape r have one com mon dimensi on. For exa mple, yo u could comb ine letter and legal sizes , or you could combi ne A4 and A5 size s. 1. Arrange the shee ts in the origina l docume nt so they all have the same w i[...]

Copy phot os and book s Copy a photo NOT E: Photos s hould be copied from t he flatbed scan ner, not from the document feeder. 1. Lift the lid and place th e photo on the flatb ed sc anner with t he pic ture-side down a nd the upp er- left cor ner of the photo in the upper -left c orner of the glass. 2. Gently c lose th e lid . 3. Touch St art Copy[...]

Combin e copy jo bs by using J ob Build Use th e Job Build fe ature to b uild a single copy job from mu ltiple scans. You can use ei ther the d ocument feede r or th e scanner glass. T he setti ngs for the firs t scan are used fo r subs equent s cans. 1. Touch C opy . 2. Scroll to and touch Job Buil d . 3. Touch Job Build On . 4. Touch OK . 5. If n[...]

Cancel a copy job To can cel the c opy job tha t is cu rrently runnin g, touch St op o n the control panel. This p auses the d evice. Then t ouch Canc el curre nt job . NOT E: If you c ancel a copy job, clear the do cument fr om the fl atbed sc anner or from th e automati c docume nt feeder. 122 Chapt er 7 Cop y ENWW[...]

8 Scan and send e-mail The devi ce offers col or-scanni ng and digita l-sendi ng capabili ties. By using the contr ol panel, you can scan bl ack-and-w hite or color docume nts and send them to an e-m ail address as an e-mail att achment. To use d igital sen ding, the dev ice must be connected to a loca l area networ k (LAN). The devi ce connect s d[...]

Configu re e-mail settings Before yo u can send a docume nt to e-mail, you must configure the dev ice for e-mail ing. NOT E: The instruc tions that follow are for configu ring the device at the co ntrol panel. You can also perfor m these procedur es by u sing the embedded Web ser ver. For more inform ation, se e Embed ded Web serve r on pa ge 13 . [...]

Test the S MTP sett ings 1. From the Home screen, touch Admin istrati on . 2. Touch Initia l Setup . 3. Touch E-mail Set up , and the n touch Tes t Send Ga teways . If the configur ation is correc t, Ga tewa ys O K appear s on the contro l-pane l display . If the fi rst test wa s success ful, send an e-mail to your self by us ing the digi tal-send [...]

Use the Sen d E-mail screen Use the touchsc reen to n avigate t hrough th e options on the Send E -mail sc reen. 1 Sen d E-mai l button Touching this button scans the document and s ends an e-mail fi le t o the provided e-mail addresses. 2 Home button Touching this button opens the Home scr een. 3 From: field Touch this field t o open the keyboard,[...]

Perform b asic e-mail fu nctions The de vice e- mail fea ture offe rs t he follow ing bene fits: ● Sends docu ments to mul tiple e- mail addre sses, sav ing time and de liver y costs. ● Delivers fil es in black-and -white or in color. Files can be se nt in different fi le formats tha t the recipie nt can ma nipula te. With e -mail, documents ar[...]

Send documents The de vice scans both blac k-and-w hite an d colo r origi nals. You can u se default settin gs or c hange the scanni ng preference s and file formats . The followi ng are the defau lt settings : ● Color ● PDF (requir es the recipient to have an Adobe Ac robat ® viewer t o view the e -mail a ttachment) For info rmation a bout c [...]

Use the address book You ca n send e -mail to a list of re cipients by using the add ress bo ok featur e of th e device. S ee your system adm inist rator for infor mation about configu ring addre ss lists. NOT E: You can al so use the e mbedde d Web server to create and man age the e- mail addre ss book. For mor e inform ation, see Embedded W eb se[...]

Use the local address book Use the local addres s book to store fr equently-us ed e-mail add ress es. The local address boo k can be shared between d evices that use the sa me serv er to ga in acce ss to the HP Digi tal Sendi ng so ftware. You can use the ad dress b ook when y ou type e- mail add resses in the From: , To: , CC: , or BCC: fields. Yo[...]

Change e-m ail settings fo r the curr ent job Use the More Option s button to chang e the foll owing e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creat es after scanning the document. Output Quality Touch this button to increase or decrease the print quality[...]

Scan to a folder If the system adminis trator h as ma de the feat ure avai lable , the devi ce can scan a file an d send i t to a folder on the network. Suppo rted oper ating syst ems for fold er destinat ions in clude Wind ows XP, Window s Server 200 3, and Nove ll. NOT E: You migh t be requ ired to supply a user n ame an d passwo rd in or der to [...]

9F a x The HP La serJet M5 039XS MFP model comes with an HP LaserJ et analog fax access ory 300; alread y instal led. Win dows user s can als o inst all the optional H P Digi tal Sendi ng Softwar e (DSS), which pr ovides digital faxing ser vices. For compl ete instruc tions for conf iguring the fax acc essory and for using the fax featu res, see th[...]

Analog fax When t he HP LaserJet analog fax ac cessory 300 is i nstalled , the M FP can fun ction as a standal one fax machi ne. The HP LaserJ et M5039X S MFP m odel com es with an HP Las erJet an alog fax a ccesso ry 300 al ready insta lled. Install the fax accessory Use thi s proce dure to i nstall t he ana log fax a ccessory i f it i s not a lre[...]

3. Open the formatter door. 4. Remove th e fax acce ssory fro m its antista tic p ouch. CAUTION: The fax accessory contains parts th at are se nsitive to electro static di scharge (ESD). When removin g the fax acce ssory from its a ntistat ic po uch and w hile installi ng it , use s tatic protecti on, such as a gr ounding w rist st rap th at is con[...]

6. Locate the 16-w ire cable near t he lower corner of the for matter a nd plug t he cab le into t he fax access ory. NOTE: If the cabl e doesn' t seem to fi t, try tu rning the cable a round. M ake sur e the con nector i s correc tly fasten ed to the fax accessor y. Also m ake sure that the conn ector at the other en d of the cable is c orrec[...]

9. Reconnec t the cabl es, and then turn on the de vice. ENWW Analog fa x 137[...]

Connect the fax accessory to a p hone line When c onnecting the fax access ory to a phone li ne, ensur e that the phone line tha t is bei ng use d for the fax acce ssory is a dedicated line tha t is not used by any other dev ices. In addition, this line shou ld be an analog line bec ause the fax wi ll not fu nction c orrectly if it i s conne cted t[...]

Digital fax Digital faxing is availab le when you instal l the option al HP Digital Se nding Softwa re. For inf ormation about orde ring this sof tware, go to www.hp.com/ go/ljm5039m fp_softwar e . With di gital faxin g, the device does not need to be con nected directly to a pho ne line. Inste ad, the dev ice can se nd a fax i n one of three ways:[...]

140 Chapt er 9 F ax ENWW[...]

10 Manage and maintain the device ● Use info rmation pages ● Conf igur e e-mai l al erts ● Use the e mbedded W eb serve r ● Use HP Web Jetadmin softw are ● Use the H P Print er Utili ty for M acintosh ● Manage supplies ● Replace su pplies and parts ● Clean the de vice ● Calibrate the sc anner ENWW 141[...]

Use informati on pages From the contr ol panel, p rint pages that give d etails abo ut the devic e and its c urrent confi guration. The table be low pr ovides the instruc tions f or pr inting the in formation pages. Page description How to print the page Menu m ap Shows the control-p anel menus and available settings. 1. From the Home s creen, touc[...]

Page description How to print th e pa ge File d irec tory Contains information f or any m ass storage devices, such as flash drives, memory cards, or hard disks, that a re installed in the device. 1. From the Home screen, touch Admi nistrati on . 2. Tou ch In format ion . 3. Tou ch Configur ation/Status Pages . 4. Tou ch File Directory . 5. Tou ch [...]

Conf igure e-ma il alerts NOT E: If your compa ny does not have e- mail, this feat ure might not be avail able. You can use HP We b Jetadmin or the em bedded Web serv er to config ure the syste m to alert you of proble ms with th e devic e. The aler ts take t he form of e-mail message s to the e-mail acc ount(s) that you speci fy. You ca n configu [...]

Use the e mbedded We b server ● View devic e control status infor mation ● Set the ty pe of paper loa ded in ea ch tr ay ● Determin e the rem aining life on all sup plies an d order new ones ● View and chan ge tray configur ation s ● View and chang e the device con trol pan el menu confi guration ● View and prin t internal pag es ● Re[...]

Embedded Web server sections Tab or section Options Inform ation tab Provides device, status, and configuration information ● Device Status : Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a s upply is empty. The page also shows the type an d size of print paper set for each tray. To change the defaul[...]

Use HP Web Jeta dmin software HP Web Jeta dmin is a Web-bas ed software sol ution for remote ly inst alling, mon itoring, an d troubl eshooting ne twork-conn ected per ipheral s. The intuiti ve browser interfa ce simplifi es cross-plat form mana gement of a wide ran ge of de vice s, inclu ding HP and non-H P devi ces. Mana gement i s proac tive, al[...]

Use the HP Pr inter Ut ility for Macintosh Use the HP Prin ter Utility to configure and ma intain a pri nter from a Mac OS X computer. Open t he HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 1. Open the Find er, and then clic k Applications . 2. Click Library , an d then click Prin ters . 3. Click hp , a nd then c lick Utilitie[...]

HP Printer Util ity features The HP P rinter Utility c onsists o f pages th at you op en by c licking in the Configuration Settin gs list. The fo llowing t able d escribes the tas ks that you can perform fr om these page s. Item Description Conf iguration Page Prints a configuration page. Supplies Status Shows the device su pplies status. Fil e Upl[...]

Manage supplies Using, sto ring, and moni toring the print ca rtridge c an help ensure hig h-qualit y output. Supplies life The av erage car tridge y ield is 15,000 pa ges in accorda nce w ith ISO/IEC 19752 . Actual cartridg e yield depends on spec ific u se. CAUTION: The Economod e feature allows the devic e to use less to ner per page. S electing[...]

To insta ll a new HP print cartri dge, see Change the prin t cartr idge on p age 152 . To re cycle the us ed cartridg e, follow the instructions included wit h the new cartr idge. Prin t-cart rid ge auth enti cation The de vice au tomatical ly authen ticate s the pr int cart ridge when it is i nserted into the devi ce. Dur ing authenti cation , the[...]

Replace su pplies and parts Care fully fol low the g uidelines in this s ection w hen repl acing device suppli es. Supply replacem ent guidelines To facilita te the replacement of supplies , keep the followi ng guidelin es in mind when set ting up the device . ● Sufficien t space is requ ired abo ve and in the f ront of th e devic e for r emoving[...]

3. Remove the ne w print cart ridge fro m the bag. Place the used print cartridg e in the bag for recy cling. 4. Grasp bot h sides of th e print cartri dge and d istribute the to ner by gentl y rock ing the p rint car tridge. CAUTION: Do no t touch th e shutter or the su rface of the ro ller. 5. Remove th e shippi ng tape an d the orange ta b from [...]

6. Align the print c artridg e with the tracks inside the devi ce, an d, using the handle , ins ert the print cartrid ge until it is firmly seated, and then close the upper-r ight door. After a short tim e, the control pan el should dis play Re ady . 7. Installati on is c omple te. Place the use d print c artrid ge in the box i n which the new ca r[...]

Perform preventive maintenance The dev ice requi res pe riodic m aintena nce to mainta in optimu m perform ance. A contr ol-panel message alerts you whe n it is time to pu rchase the prev entive m aintenanc e kits . Separa te mai ntenance proce dures are requi red for the prin ter-port ion of the devi ce (the prin t engine) and for the automatic do[...]

Clean the d evice During the prin ting p rocess, pa per, t oner, and dust par ticles can accu mulate inside the pr oduct. Ove r time, thi s buildup c an cau se print-qu ality problems , such as toner spec ks or smea ring (se e Solve print- quality problem s on page 201 ). Th is produc t has a cleaning mode t hat ca n correct and pre vent these type[...]

Clean the scanner lid backing Minor debris can a ccumula te on the whit e docum ent lid bac king that i s locate d underneath the scanner lid. 1. Open the scan ner lid. 2. Clean the whi te docu ment lid bac king by u sing a soft clo th or spong e that has been moistened wi th a mild s oap and warm wate r. Also , clean t he scann er st rip nex t to [...]

2. Wipe the AD F rollers with a soft, dry clot h. 3. Clos e the A DF cover. NOTE: If you a re expe riencing jams i n the ADF , con tact you r deale r. Clean the paper path 1. From the Ho me scr een, tou ch Admi nistra tion . 2. Touch Pri nt Quality . 3. Touch Calibr ation/ Cleani ng . 4. Touch C reate Cleani ng Page . The devic e prints a cleaning [...]

Calibr ate the scan ner Cali brate the scanner to compensate for off sets in th e scanner imaging system ( carri age head) f or ADF and flat bed scans. Be cause of mech anical tolerance s, the scanner' s carria ge head might no t read the positi on of the im age accur ately. Du ring th e calibrati on proced ure, scanner offset va lues are c al[...]

160 Chapt er 10 M anage and mainta in the device ENWW[...]

11 Problem solving This tr oublesho oting infor matio n is organi zed to hel p you res olve print ing probl ems. C hoose the genera l topi c or type of problem fro m the followi ng list. ● Problem -solvi ng chec klist ● Problem -solvi ng flowch art ● Solve gene ral pr inting pro blems ● Contro l-panel m essage types ● Contro l-panel mes s[...]

Problem-solv ing checklis t If you are expe riencin g proble ms, use the fol lowing c hecklist to iden tify the cause o f the problem: ● Is the device co nnected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necess ary c ables connected ? ● Do any m essages appear o n the c ontro l panel? ● Are genuin e HP [...]

Problem-solvin g flowchart Sympt om Check Possible causes Possible solutions The control-panel display is blank, no lights are lit, and the dev ice makes no sounds from the motors. Is the power on? The power switch might be of f. The power cord m ight be unplugged. The power outlet might not be wor king correctly . The internal power s upply might [...]

Sympt om Check Possible causes Possible solutions Copy problems Ar e copies blank? The originals might have been loaded upside-down. 1. In the ADF, load origina l documents face-up. 2. On the scanner glass, load original documents face-down. 3. If the problem persists, contact your dealer. Are copies of poor quality from the ADF an d the scanner gl[...]

Sympt om Check Possible causes Possible sol utions Can you pr int over th e network? The network might not be configured correctly . 1. Try connecting the computer directly to the device. If you can print, the problem is with the network con figuration. See Solve network printing pro blems on page 214 . 2. If the problem persists, contact your deal[...]

Sympt om Check Possible causes Possible solutions Are the pages stacked neatly? The paper mi ght not meet spe cifications for the device. The paper might be stored in an environment that does not meet specifications. 1. Use paper t hat meets specifications. See Select print media on page 66 2. Store media in an area that meets specifications. See O[...]

Sympt om Check Possible causes Possible sol utions Is th e Fax f eat ure on the control panel com pletely missing? The fax access ory might be installed incorrectl y. 1. Make sure the fax a ccessory is installed correctly and that none of the pins are bent. See Insta ll the fa x accessory on page 134 . 2. Print a configuration page and check the mo[...]

Solve ge neral printing prob lems Device selects media from the wrong tray. Cause Soluti on The tray selection in the software pr ogram might be incorre ct. For many software programs , the paper tray selection is found on the Page Set up menu wit hin the program. Check tray type and size configurations at the control panel. For Macintosh computers[...]

Prin t job is ex tremely sl ow. Cause Soluti on You are printing a PDF or P ost Script (PS) file but are using a PCL device driver. Try using the P S device driver rather than the PCL device driver. (You can usually do this from a software program.) In the device driver, Optimize for: is set to ca rdstock, heavy, rough, or bond paper. In the device[...]

The device does not respond when yo u select Print in the software. Cause Soluti on The device is out of media. Add media. The device migh t be in the ma nual-feed mode. Change the device from m a nual-feed mode. The cable between the computer and the device is not connected correctl y. Disconnect and reconnect the cable. The device cable is defect[...]

Control-pane l message t ypes Four ty pes of c ontrol-p anel messag es can indicate the status of or problems with t he dev ice. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no inte raction to clear them . They change as t he state of the dev[...]

Contro l-panel messag es Table 11-1 Control-panel mes sages Control panel message Des cription Recommended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the au thentication test for ge nuine HP supplies. If you believe y ou purchased a genuine HP supply, visit us at www.hp.com/ go/ anticounterfeit . Any repair[...]

Control panel message De scription Recommended act ion 13.XX.YY - Stapler jam inside stapler door A jam has occurred inside the stapler door. Follow the instructions i n the onscreen dialog box, or see Clear staple jams on page 198 . 20 Insufficient memory To co ntinue touch OK The device received m ore data than can fit in the available memory. Yo[...]

Control panel message Des cription Recommended action 50.X FUSER ERROR To contin ue turn off then on A fuser error has oc curred. Turn the device off, and then turn the device on. If this mess age persists, contact yo ur dealer. 51.XY E RROR To contin ue turn off then o n A temporary p rinting error has occurred. Turn the device off, and then turn [...]

Control panel message De scription Recommended act ion 68.X Permanent storage fu ll The device NVRAM is full. Some settings saved in the NVRAM mi ght have bee n reset to the factory defaults. Printing can co ntinue, but some unexpected funct ions might oc cur if an error occurred in permanent storage. Touch OK to c lear the message. If the message [...]

Control panel message Des cription Recommended action Chosen personality not available To continu e touch OK A print job requested a languag e (personality) that is not av ailable for this device. The job will not print and will be cleared from memo ry. Print the job by using a printe r driver for a different printer language, or add t he requested[...]

Control panel message De scription Recommended act ion Jam in d ocument feeder Media is jammed in the document feeder (ADF). Remove jammed media from the document feeder (ADF). Follow the instructions in the onscre en dialog box, or see Clear jams from the automatic document feeder (ADF) on page 183 . If the message persists after all jams have bee[...]

Control panel message Des cription Recommended action Replace black cartridge The print cartridge is out of toner. Printing cannot continue because damage to the device might res ult. NOTE: Depending on how the device is configured, this m essage might app ear when it is time t o order a new print cartridge. In this case, the message indicates that[...]

Control panel message De scription Recommended act ion User name or password is incorrect. Please re-e nter. The user name or password was typed incorrectly. Retype the us er name and password. Use r name, jo b name, o r PIN is missi ng. One or more of the required items has not been selected or typed. Select the correct user name and job name, and[...]

Commo n causes of jams The device is jammed. Cause Soluti on The media does not meet specifications. Use only media that meets HP specifications. See M edia and trays on page 59 . A component is ins talled incorrectly. Verify that the print cartridge is correctly installed. You are using media t hat has already passed t hrough a device or copier. D[...]

Jam locations Use thi s illus tration to trouble shoot ja ms in the devi ce. For instru ctions about cl earing jams, s ee Clear jams on page 18 3 . 1 ADF See Clear jams f rom the automatic doc ument feeder (ADF) on page 183 . 2 Stapler/st acker See Clear jam s from the stapler/stacker on page 186 for media jams or see Clear staple jams on page 198 [...]

Jam reco very The de vice has a jam-r ecovery feature that d etermines i f the dev ice will reprint jamme d pages afte r the jam is cle ared. ● Auto instr ucts the device to auto maticall y turn j am reco very on when suffi cient d evice mem ory. ● Off instruct s the devic e not to attem pt to re print jamm ed pages. T his setting h elps cons e[...]

Clear jams When c learing jams, be very car eful not t o tear the media . If a s mall pie ce of media rema ins in the d evice, it cou ld ca use addi tional j ams. Clear jams from the automatic document feeder (ADF) Occa sionally , media bec omes jam med duri ng a fax, copy, or scan job. When this happens, th e contr ol- pane l messag e Jam in docu [...]

3. Gently t ry to remo ve the page with out teari ng it. Al so pu ll paper from the ADF out put bin. If you fee l resistance, go to the next step. 4. Turn the green whe el to adv ance the media out of the ADF. 5. Close the ADF c over. I f you we re not a ble to remove a ll of the jam med medi a, co ntinue to the next step . 184 Chapt er 11 Problem [...]

6. Open the ADF lid and gen tly loosen the me dia by using both hands. 7. When t he media is free , gently p ull it o ut in the directio n shown. 8. Close the lid to t he flat bed scan ner. ENWW Clear jam s 185[...]

Clear jams from the stapler/stacker The co ntrol-panel message 1 3.XX.YY Jam inside left door on the HP La serJet M5 039XS MFP ale rts you to a ja m in the st apler/s tacker. To c lear the j am, foll ow the instr uctions on the onscr een dialo g box or f ollow the ste ps be low. 1. If the mos t of th e jammed media is visib le exiting the dev ice i[...]

4. Grasp both sides o f the m edia, and slowly pull the media out of the devi ce. 5. Close the upper- left door door. Ma ke s ure that b oth side s of th e door s nap into place. If a jam mes sage persi sts, there is still media in the dev ice. Look for media in othe r location s. ENWW Clear jam s 187[...]

Clear jams from the output path To clea r jams in outpu t path, follow the instruct ions on the onsc reen dialog box or follow the st eps belo w. The fo llowing c ontro l-panel messages a lert you to jams in t he output path: ● 13.XX.YY Ja m inside le ft door ● 13.XX.YY Jam insid e lower-left door 1. If the mos t of the jammed media is visible [...]

3. Grasp bo th sides of th e media, and slow ly pull the medi a out of the dev ice. (T here m ight be l oose toner on the me dia. Be c areful not to spi ll it on yourse lf or in to the device.) NOTE: If media is diff icult to remov e, try o pening th e upper- right do or and r emoving the p rint cartri dge to relea se pressure on the media. 4. Clos[...]

2. Remove any med ia from the duple xer. 3. Reinst all the duple xer. 190 Chapt er 11 Problem solv ing ENWW[...]

Clear jams from the print-cartridge area The c ontro l-panel mess age 13.XX.YY Jam inside upper-right door alerts you to a j am in the print- cartr idge area. T o clea r the jam , foll ow the in structio ns on the onsc reen dia log box or fo llow the steps bel ow. 1. Open the jam acc ess door. 2. Open the upper -right door and r emove the print car[...]

4. Slowly pull the media out o f the device . Be careful to not t ear the media. CAUTION: Avoid spillin g loose toner. Use a d ry, lin t-free cloth, t o clean a ny ton er that mi ght hav e fallen into the dev ice. If loose toner fal ls into the devic e, it might cause temporary pro blems with print qua lity. Loo se ton er should clear fr om the p a[...]

Clear jams from the input-tray areas Clear jams from the tray 1 input area The c ontro l-panel mess age 1 3.XX.YY Jam in Tra y 1 alerts y ou to a jam in t he tray 1 input ar ea. To clear the jam, follow th e instru ctions o n the o nscreen di alog box or foll ow the s teps bel ow. 1. If the edge o f the m edia is visible in the f eed area, slowl y [...]

3. If the edge o f the p aper is visibl e in the feed area , slowly pull the paper to ward t he left s ide and then out of the de vice. NOTE: Do not force the paper i f it will not mo ve easily . If the paper is stuck in a tray, tr y removin g it throug h the t ray above (if appl icable) or throu gh the print-ca rtridge area. 4. Close the door and [...]

Clear jams from the input are a s of optional trays To clear jams in option al trays, follow the instr uctio ns on the onscre en dialog box or follow the s teps belo w. The followi ng contro l-panel me ssages ale rt you to jams i n optiona l trays: ● 13.XX.YY Ja m in Tray 4 ● 13.XX.YY Ja m in Tray 5 ● 13.XX.YY Ja m in Tray 6 ● Jam inside mi[...]

3. If the edge of th e pape r is vi sible i n the feed area, sl owly pul l the pape r toward the lef t side an d out of the device. NOTE: Do not force the paper i f it will not mo ve easily . If the paper is stuck in a tray, tr y removin g it throug h the t ray above (if appl icable) or thro ugh the u pper, r ight door . 4. Close the doors a nd sl [...]

Solve repeated jams If j ams occur frequentl y, try the foll owing ac tions: ● Check al l the jam locati ons. A piec e of m edia mig ht be stuc k some where in the devi ce. ● Check tha t media is correctl y loaded in the t rays, th at the trays are co rrectly adj usted f or the load ed media size , and that the trays ar e not overfill ed. ● C[...]

Clear staple jam s To red uce the r isk of stap le jams , make sure that you s taple 30 or fewer pages of media (80 g/m 2 or 20 l b) at a tim e. The c ontro l-panel mess age 13.XX.Y Y Stapler jam inside stapler door on the HP LaserJ et M5039XS MFP alerts you to a staple jam. To clear the jam, follow the instr uctions on the onscre en dialog box or [...]

4. Lift up on the s mall lev er at the back o f the s taple ca rtridge. 5. Remove th e staples that protrude fr om the s taple cartridge . 6. Close the leve r at the back of the stapl e cartridg e. Be sure that it snaps into place. 7. Insert the s taple car tridge int o the openi ng inside t he stapler door and then press the green handle down. ENW[...]

8. Close the stapler door. 9. Test the stapler by printi ng or co pying a stapl e job. Repea t steps these ste ps, i f necess ary. 200 Chapt er 11 Problem solv ing ENWW[...]

Solve print-qu ality problems This se ction helps yo u define pr int-qual ity probl ems and wha t to do to cor rect them. Oft en print- quality proble ms can be handl ed easily by making sure that the device is co rrectl y maintaine d, using prin t media that meets HP specifi cations, or running a c leaning page. Print-quality problems associated w[...]

See Light print (partial page) on page 203 See Light print (entire page) on page 204 See Specks on page 205 See Specks on page 205 See Dropouts on page 205 See Dropouts on page 205 See Dropouts on page 205 A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b See Lines on page 206 See Gray background on page 206 See Toner smear on page 207 Se[...]

See Curl or wave on page 210 See Wrinkles or creases on pa ge 210 See Vertical white lines on page 211 A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b See Tire tr acks on page 211 See White spots on black on page 211 See Scattered lines on page 212 . See Blurred print on page 212 . See Random image repetition on page 213 (dark) See Rand[...]

Light prin t (entire page) 1. Make sure tha t the p rint cartridge is full y installe d. 2. Make sur e that th e Econom ode setti ng is tur ned off a t the c ontrol p anel a nd in the printer driver. 3. Open the Amin istrati on me nu at the dev ice control panel . Open the P rint Quality menu and increase the Toner Density sett ing. See Print Q ual[...]

Specks Speck s might app ear on a page a fter a ja m has be en clear ed. 1. Print a few mo re pages to see if the problem corrects itself . 2. Clean t he insid e of th e device and run a clean ing pa ge. See Clean th e devic e on page 156 . 3. Try usin g a differ ent type of media . 4. Check th e print car tridge f or leak s. If the p rint ca rtrid[...]

Lines A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b 1. Print a few more pag es to see if the pro blem cor rects its elf. 2. Clean the i nside of the de vice an d run a cleaning page. See Clean th e devi ce on pag e 156 . 3. Replace the pr int cartridg e. Gray background 1. Do not us e media t hat has already b een run through th e dev[...]

Toner smear 1. Print a few mo re pages to see if the problem corrects itself . 2. Try usin g a differ ent type of media . 3. Make su re tha t the env ironmenta l speci fications fo r the device are bein g met. S ee Operating environ ment o n page 23 8 . 4. Clean t he insid e of th e device and run a clean ing pa ge. See Clean th e devic e on page 1[...]

Repeating defects 1. Print a few more pag es to see if the pro blem cor rects its elf. 2. If the dista nce between de fects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartrid ge might need to be rep laced. 3. Clean the i nside of the de vice an d run a cleaning page. See Clean th e devi ce on pag e 156 .) Also se e Repeat ing i[...]

Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few mo re pages to see if the problem corrects itself . 2. Make su re tha t the env ironmenta l speci fications fo r the device are bein g met. S ee Operating environ ment o n page 23 8 . Page skew 1. Print a few mo re pages to see if the problem corrects itself . 2. Verify t[...]

Curl or wave 1. Turn over the s tack in the tray. Also, try rotating t he stack 180°. 2. Make sure that the type and qua lity of th e media you are us ing meet HP sp ecification s. (See Media and trays on p age 59 .) 3. Make sur e that th e envi ronmenta l speci fications fo r the device are bein g met. ( See Oper ati ng environm ent o n page 238 [...]

Vertical white lines 1. Print a few mo re pages to see if the problem corrects itself . 2. Make su re tha t the type and quali ty of t he med ia you ar e using m eet HP specif ications . See Media and tray s on page 59 . 3. Replace the print cartrid ge. Tire tracks A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b This defe ct typic ally [...]

Scattered lines 1. Make sur e that the type and quali ty of t he media you are usin g meet H P specif ications . See Me dia and trays on p age 59 . 2. Make sur e that th e envi ronmenta l speci fications fo r the device are bein g met. Se e Operating environm ent o n page 238 . 3. Turn over the s tack in the tray. Also, try rotating t he stack 180?[...]

Random imag e repetition If an image t hat app ears at th e top of the page ( in soli d black) r epeats fur ther down the pag e (in a g ray field) , the toner might n ot have b een comp letely erased fr om the la st jo b. (The re peated image m ight be lig hter or darker than the f ield it appears in. ) ● Change the tone (da rkness ) of the field[...]

Solve netw ork printing probl ems ● Print a config uration p age (see Use infor mation pa ges on pag e 142 ). If an HP J etdirect pr int serv er is insta lled, p rinting a co nfigurati on page als o prints a second pa ge that show s the net work settings and status. ● Se e the HP Jetd irect Emb edded Print Ser ver A dministrato r's G uide [...]

Solve fax problems Solve sending problems Fax es quit dur ing s endin g. Cause Soluti on The fax machine to which you are sending might be malfunctioning. Send the fax to another fax machine. Your telephone line might not be wor king. Disconnect the fax cable fr om the telephone jack, and then connect a telephone. Make a phone call to ensure that t[...]

Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Soluti on The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide for information about changing the setting. The telephone cord might not be connected properly, or the telephone cord is not wor[...]

Solve co py pr oblems Prevent copy problems The f ollowi ng are a fe w simple step s you can t ake to imp rove co py quali ty: ● Copy fro m the flatbed sc anner. Th is will produce a hig her qual ity copy th an co pying fr om the automat ic docu ment feed er (AD F). ● Use qual ity or iginals. ● Load the med ia corr ectly. If the m edia is loa[...]

Proble m Cause Solu tion Black dots or streaks appear on the copy. Ink, glue, correction fluid, or an unwanted substance migh t be on the au tomatic document feeder (ADF) or flatbed scanner. Clean the device. See Clean the device on page 156 . Copies are too light or dark. The darkness set ting needs to be adjusted. Touch Copy , and then touch Imag[...]

Proble m Cause Soluti on Print is crooked or misaligned on the page. The media guides m ight be incorre ctly adjusted. Remove all media f rom the input tray, straighten the stac k, and then load the media in the input tray again. Adjust th e media guides t o the width and length of the media that you are using and try printing again. The scanner mi[...]

Performance problems Proble m Cause Solu tion No copy cam e out. The input tray migh t be empty. Load media in the device. See Load media into the input trays on page 71 for more information. The original might hav e been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media into the input trays on page 71 . [...]

Solve e-mail problems If you are unabl e to sen d e-mail s by usin g the d igital-sen d feature, you mig ht need to reconfigu re the SMTP ga teway address or the L DAP gatew ay addre ss. Pr int a con figuratio n page to find the cur rent SMTP and LDAP gatew ay add resses . See Use infor mation p ages on page 142 . Us e the foll owing proce dures to[...]

Solve c ommon Window s problems Error message: "General Protection FaultException OE" "Spool 32" "Ille gal O pera tion" Cause Soluti on Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 p rinter driver is selected, switch t o the PCL 5 or HP postscript l[...]

Solve commo n Macintosh probl ems In addition to the problems that ar e listed in Solv e general pr inting pro blems on page 168 , this sec tion lists problem s that can occ ur when using Mac OS X. NOT E: Setup fo r USB an d IP printing is perf ormed through the Desktop Printer Utility . Th e devic e will not appear in the Choos er. The pri nter dr[...]

The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause Soluti on The device software might not hav e been installed or was inst alled incorrect ly. Make sure that the PPD file is in the following hard drive fo lder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj , where[...]

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the d river is se lected. Cau se Soluti on This problem is caused by ei ther a sof tware or a hardw are component. Software troubleshooting ● Check that your Macintosh suppor ts USB. ● Verify that you r Macintosh operat ing system is M[...]

Solve L inux problems For info rmati on about L inux pro blem solving , go to the HP Li nux sup port We b site: hp.sourcefo rge.net/ . 226 Chapt er 11 Problem solv ing ENWW[...]

Solve PostScri pt pr oblem s The fo llowing s ituations are s pecific to the Pos tScrip t (PS) l anguage a nd mi ght occu r when seve ral printe r language s are be ing used. Ch eck the co ntrol-pa nel displ ay for mes sages that might help r esolve prob lems. NOT E: To rece ive a printed o r screen message wh en PS error s occur, op en the Print O[...]

228 Chapt er 11 Problem solv ing ENWW[...]

A Supplies and accessories This secti on provide s informati on about orderin g parts, sup plies, and acce ssories . Use only parts and accesso ries th at are specific ally d esigned for this device. ● Order pa rts, acces sories, and suppli es ● Part nu mbers ENWW 229[...]

Order par ts, accesso ries, an d supplies To or der part s, acc essories, and s upplies , contac t your dealer. 230 Appe ndix A Supplies and accesso ries ENWW[...]

Part numbers The fol lowing list of ac cessorie s was c urrent at the tim e of printin g. Ordering informati on and avail abilit y of th e accesso ries might chang e during the life of the dev ice. Accessories Item Description Part n umber Optional duplexer Pr ovides automatic printing o n both sides of the p aper. Q7549A Optional analog fax access[...]

Print media For mor e inform ation abou t media s upplies, g o to ht tp://www.hp.c om/ go/lj supplie s . Item Description Part n umber HP Soft Gloss laser paper For use with HP LaserJet devices. This is coated paper, good for business documents with high impact, such as brochures, sales material, a nd documents with graph ics and photographic image[...]

Item Description Part n umber HP Printing paper For use with HP LaserJet and ink jet devices. This has been created especially for s mall and home offices. It is heavier and brighter than copier pap er. Specifications: 92 bright, 22 lb. Letter (8.5 x 11 in) , 500 sheets/ream, 10- ream carto n HPP1122/North America and Mexico Letter (8.5 x 11 in), 5[...]

Item Description Part n umber HP Office recycled paper For use with all of fice equipment-laser and inkjet devices, copiers, and fax machines. This is good for high-volume printing. Satisfies U.S. Executive Order 13101 for environmentally preferable products. Specifications: 84 bright, 20 lb, 30% post-consumer content . Letter (8.5 x 11 in), 500 sh[...]

B Specifications ● Physic al specifi cation s ● Electri cal spec ification s ● Aco ustic em issions ● Operating e nvironm ent ENWW 235[...]

Physical sp ecifications Table B-1 Dimens ions Model Height Dep th Width Weight 1 HP LaserJet M 5039XS MFP 1,194 mm (47 in) 762 mm (30 in) 737 mm (29 in) 30.2 kg (66.5 lb) 1 Witho ut print ca rtridg e Table B-2 Dimens ions with all doors a nd trays fully op ened Model Height Depth Width HP LaserJet M 5039XS MFP 1,499 mm (59 in) 1, 067 mm (42 in) 1,[...]

Electric al specific ations WARNING! Power requir ements a re base d on the c ountry/reg ion whe re the d evice i s sold. Do not conve rt opera ting volt ages. Th is can damage the device and void the produc t warra nty. Table B-3 Power requirements Specification 110-volt models 220 -volt models Power requirements 100 to 127 Vac 50/60 Hz 220 to 240[...]

Acoustic e missions Table B-5 Sound power and pressure level 1 , 3 Sound power level Declared per ISO 9 296 Printin g 3 L WAd = 6.6 Bels (A) [66 dB(A)] Ready Essentially Inaudible Sound pressure lev el Declared per ISO 9 296 Printin g 3 L pAm =54 dB (A) Ready Essentially Inaudible 1 Values subject to change. See www.hp.com/ support /ljm5039mfp for [...]

C Regulatory information This sec tion contain s the followi ng regulator y inform ation: ● FCC regul ations ● Environ mental product s tewardshi p program ● Telecom statem ent ● Decl arati on of confo rmity ● Safety stateme nts ENWW 239[...]

FCC regulations This equ ipment has been tested and found to comply wi th the l imits for a Class A di gital d evice, pu rsuant to Part 15 of the FCC rules. Thes e limits are des igned to prov ide reasonabl e protec tion against har mful interfe rence in a re sidentia l instal lation. T his equip ment g enerates , uses, and can radiate radio freque[...]

Environm ental produ ct stewardship prog ram Protecting the enviro nment Hewlett- Packar d Company is co mmitted to provid ing qual ity pro ducts i n an environmen tally sound manner . This pr oduct has been des igned wit h sever al attribu tes to min imize im pacts on our environ ment. Ozone productio n This produ ct gener ates no appre ciable oz [...]

HP LaserJet print supplies It’s easy to return and r ecycle your emp ty HP LaserJe t print cartridg es—free of cha rge—with HP Planet Partner s. HP is committe d to prov iding inventive , high -quality products and se rvices that ar e envir onmentally sound, fr om product des ign and manu facturing to distribu tion, operat ion and r ecycling [...]

Material restrictions This HP product conta ins mercu ry in the f luore scent la mp of t he scan ner and/ or contr ol pane l liqui d crys tal display that may requi re specia l handli ng at end-of- life. This HP product contains a batter y that m ight requ ire spe cial ha ndling a t end- of-life. The ba tteries contain ed in or suppli ed by Hewlett[...]

Material Safety Data Sheet (MSDS) Materi al Safety Da ta Sheets ( MSDS) for s upplies c ontaining c hemical s ubstances (f or exampl e, toner) can be o btained by contacting the H P Web site at www.hp.com/ go/msds or www.hp .com/ hpinf o/ commu nity/environ ment/pro ductinfo/sa fety . For mor e info rmation To obt ain infor mation about th ese env [...]

Telecom statem ent The HP LaserJ et M5039X S MFP models have the HP Laser Jet Anal og Fax Accesso ry 300 alread y instal led to pro vide com munication t o the pub lic swi tch teleph one netw ork (PST N) for fax functio nality. See the H P LaserJ et Analo g Fax Acces sory 300 User Guide for all regul atory a pproval informat ion an d regula tory no[...]

Declarati on of conformity Declaration of Conformity according to ISO/IEC 17050-1 and E N 17050-1 Manufact urer's Name: Hewlett-Packard C ompany DoC#: BOISB-0502-01 -rel.8.0 Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Produc t Name: HP LaserJet M5039 MFP Ser ies Accessories 4) :[...]

Safety s tatements Laser safety The Center for Devices and Radiol ogical He alth (CDRH) of the U.S. Fo od and Drug Ad ministr ation has implem ented reg ulatio ns for las er prod ucts ma nufacture d since August 1, 1976. Compl iance i s mand atory for p roducts markete d in the United States. T he device is ce rtified as a “Clas s 1” las er pro[...]

Laser statement for Finland Luokan 1 lase rlaite Klass 1 Laser Appar at HP La serJet M 5039XS, l aserki rjoitin on käyttäj än kan nalta turv allinen luoka n 1 lase rlait e. Nor maaliss a käytös sä kirjoitti men suojakote lointi estä ä lasersäteen pääsyn la itteen ul kopuolel le. Lait teen turval lisuu sluokka on määritetty standa rdin [...]

D Working with memory and print server cards This secti on explain s the memory feat ures of the prin ter and provide s steps for expa nsion. ● Overview ● Instal ling print er mem ory ● Chec k DIMM ins tallat ion ● Save res ources ( permane nt reso urces) ● Enable m emory for W indows ● Using HP J etdirect print server cards ENWW 249[...]

Overview One d ual i nline m emory module (DIM M) sl ot is av ailable for upgr ading the devi ce m emory. D IMMs are availa ble in 32, 48, 64 , 128, and 512 M B. For order ing inform ation, conta ct your dealer . NOT E: Single i nline m emory m odules ( SIMMs) us ed in pr evious HP Las erJet printers are no t compatibl e with the p rinter. The pr i[...]

Inst alling printer memory You mi ght wan t to add m ore pri nter mem ory to the print er if you often print c omplex g raphics , print PostSc ript (PS ) docum ents, or use many d ownload ed fonts. Added memory also giv es you more flexib ility in support ing j ob-storage features , such as quick copy ing. To in stall pri nter memory CAUTION: Stati[...]

3. Open the formatter door. 4. Remove th e DIMM from the antistati c pack age. CAUTION: To reduc e the possibi lity of dama ge caused b y static ele ctricity, always wea r an electrostat ic disc harge ( ESD) wris t strap or touch the surfac e of the antist atic p ackage before handling DIM Ms. 5. Hold the DIMM by the edges, and al ign the notch es [...]

6. Press t he DIMM s traight into th e slot, an d press fi rmly. M ake sure the lo cks on each side o f the DIMM sna p into place . NOTE: To remove a DIMM, first relea se the locks. 7. Close the formatter door. 8. Replace the forma tter cover. ENWW Installin g printe r memory 25 3[...]

9. Reconnect the cabl es, and t hen tur n on the device. Check DIMM installation After i nstallin g the DIMM , make s ure that the i nstallation was succes sful. Verify that D IMM is in stalled c orrectly 1. Turn the device on . Check that the Ready light is i lluminate d after the dev ice has go ne throu gh the startup s equence. If an error messa[...]

Save reso urces (pe rmanen t resourc es) Util ities or jobs th at you do wnload to the dev ice so metime s incl ude res ources (for e xample, fonts, macro s, or pat terns). Res ources that are inte rnall y marked a s permanent remai n in the de vice mem ory until you turn the device power off. Use the follow ing guid elines i f you us e the page de[...]

Using HP Je tdirect p rint server cards Follo w these pr ocedures to ins tall or remove an EIO card. Install an HP Jetdirect p rint server card 1. Tur n off th e device. 2. Remove the two scre ws and cover plate from the EIO slot on the back of the dev ice. NOTE: Do not disca rd the screw s or the co ver plate . Save them f or future use if y ou re[...]

4. Connect th e network c able to t he EIO c ard. 5. Turn on the devi ce, a nd then pr int a co nfigurati on page to verify that the new EI O device i s reco gnized. See Use inform ation pages on page 142 . NOT E: When yo u print a config uration p age, an HP Jetdir ect confi guration page that contains network config uratio n and status inf ormati[...]

258 Appendi x D Working with mem ory and print s erver car ds ENWW[...]

Glossary bidirectional communication Two-wa y data trans mission . bin A receptac le for holdi ng printed pa ges. BOOTP Abbreviat ion for “ Bootstr ap Proto col,” an Int ernet protocol th at a comp uter use s to fin d its I P add ress. calibrati on The process in which the printer makes intern al adjustme nts to produc e the best print quality.[...]

fuser The assem bly that uses hea t to fuse the toner onto the print med ia. graysca le Var ious shad es of gray . halftone p attern A halfton e patte rn uses differing s izes o f ink dot s to p roduce a continu ous-tone image s uch as a photog raph. HP Jetdirec t An HP p roduct fo r netw ork print ing. HP Web Jetadmin An HP-tr adema rked We b-base[...]

A tradem arked page-des cription languag e. PPD Abbreviat ion f or “P ostScript printer descr iption.” printer driver A software prog ram that a compute r uses to gain acces s to printer featur es. RAM Abbreviat ion for “rand om access memo ry,” a type of comp uter memory that stores dat a that can chang e. raster ima ge An imag e composed [...]

262 Glo ssary ENWW[...]

Index Symbols/Numeri c s 500-she et trays insert or clo se error messag e 176 unexpe cted size or type error messag e 173 500–shee t tray. See tray 3 A A4 pape r setti ngs 44 access denied mes sage 175 access ibility features 4 access ories include d 3 ordering 230 part numbers 231 acousti c specifi cations 238 activit y log, fax 143 address book[...]

part numbers 231 recy cli ng 24 2 repla cement in tervals 15 0 rep lacing 151 st orage 150 cart ridge s, pri nt error m essages 17 6 charac ters, misform ed 2 02 chosen per sonalit y not avail able 176 clea ning ADF 157 auto, sett ings 47 exterio r 156 lid backi ng 157 paper path 158 scanner glass 15 6 clock error me ssage 17 2 collati ng copies 11[...]

part numbers 231 types av ailable 250 ver ifying instal lation 254 disk EIO sl ots 250 inst alling 256 remo ving 25 7 dispos al, end-o f-life 243 DLC/LLC s ettings 33 documen t feeder copying two- side d docu ments 117 documen t feeder kit, replac ing 155 dots, probl em-solvin g 202, 20 3, 218 double- sided co pying default setting s 21 double- sid[...]

feat ures 2, 3 feeding pr oblems, med ia 218 file direc tory, p rinting 143 File U pload, M acinto sh 149 Finnis h laser safety stateme nt 248 Firmware Updat e, Macin tosh 149 first page bl ank 102 use diffe rent paper 102, 1 08 folders default setting s 25 error m essages 17 6 sending to 132 fonts Courier s ettings 44 EPS fil es, pro blem- solvin [...]

remo ving 25 7 settings 30 Job Mode, co pying 12 1 job storag e acce ssing 93 features 93 privat e 95 proof and hold 94 QuickCopy 96 settings 29 st ored 97 jobs Macintos h settings 14 9 K keys, co ntrol panel locat ing 16 sounds, s ettings 42 touchscr een 17 Korean EM C statem ent 247 L labe ls loadi ng 76 specifi cations 6 3, 67 LAN fax 13 9 langu[...]

permanent storag e er ror messag es 175 supp ly errors 172 upgradin g 250 verifyi ng insta llation 25 4 Menu butt on 16 menu map Information men u 2 0 pri nting 142 menus, con trol panel access d enied 175 Adminis tration 19 Default Job Optio ns 21 Device B ehavior 42 E-mail S etup 41 Fax Se tup 3 8 Information 20 Initial S etup 30 Ma nageme nt 29 [...]

paper p ath cleanin g 158 tests 48 part numbe rs access orie s 231 cables 231 EIO card s 231 maintenan ce kits 231 media, HP 232 memory 23 1 print ca rtrid ges 231 stap les 231 pausing a prin t reques t 110 PCL driv ers default setting s 44 opera ting sys tems suppor ted 8 sele cting 9 univer sal 9 PDF error pa ges 44 perfo rm printe r ma intena nc[...]

PS emulati on driver default setting s 44 sele cting 9 PS error pages default setting s 44 Q qualit y co py, impr oving 217 copy, probl em-solv ing 217 settin gs 46 quick s ets 100 R Ready l ight lo cating 16 recipi ent lists 1 29 reco very, jam 182 recyc led paper 64 recycl ing 242 reducin g docu ments 10 1 registrati on, t ray al ignment 4 6 remo[...]

SMTP se rvers configur ing gat eway addres s 124 connecti ng to 124 finding gat eways 12 5 gateways, find ing 125 testing 125 validati ng gatewa y addres ses 221 software embedd ed Web serv er 12 HP Printer Utility 1 48 HP Web Jetadm in 13 Maci ntosh 12, 14 settings 10 supporte d operatin g system s 8 uninstall ing Mac intosh 12 Web si tes 8 Window[...]

load error message 17 7 loading pap er 71 loadin g special m edia 76 locat ing 5 media supp orted 67 printing from 73 problem -solv ing 168 rotated m edia, printing on 81 unexpecte d size or type error messag e 173 tray 2 custom- size media, pr inting on 83 jams, cle aring 193 loadi ng 74 locat ing 5 media si ze-sens ing, automati c 66 media supp o[...]

driver s supported 8, 9 problem- solvin g issues 22 2 software c omponents 14 supporte d operatin g system s 8 univers al p rint driv er 9 Windows 2000 fax 1 39 workflow, s end to 132 wrinkl ed paper, probl em- solvin g 203 ENWW Index 273[...]

274 Index ENWW[...]

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