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IBM DISA e-collaboration Bedienungsanleitung

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Richtige Gebrauchsanleitung

Die Vorschriften verpflichten den Verkäufer zur Übertragung der Gebrauchsanleitung IBM DISA e-collaboration an den Erwerber, zusammen mit der Ware. Eine fehlende Anleitung oder falsche Informationen, die dem Verbraucher übertragen werden, bilden eine Grundlage für eine Reklamation aufgrund Unstimmigkeit des Geräts mit dem Vertrag. Rechtsmäßig lässt man das Anfügen einer Gebrauchsanleitung in anderer Form als Papierform zu, was letztens sehr oft genutzt wird, indem man eine grafische oder elektronische Anleitung von IBM DISA e-collaboration, sowie Anleitungsvideos für Nutzer beifügt. Die Bedingung ist, dass ihre Form leserlich und verständlich ist.

Was ist eine Gebrauchsanleitung?

Das Wort kommt vom lateinischen „instructio”, d.h. ordnen. Demnach kann man in der Anleitung IBM DISA e-collaboration die Beschreibung der Etappen der Vorgehensweisen finden. Das Ziel der Anleitung ist die Belehrung, Vereinfachung des Starts, der Nutzung des Geräts oder auch der Ausführung bestimmter Tätigkeiten. Die Anleitung ist eine Sammlung von Informationen über ein Gegenstand/eine Dienstleistung, ein Hinweis.

Leider widmen nicht viele Nutzer ihre Zeit der Gebrauchsanleitung IBM DISA e-collaboration. Eine gute Gebrauchsanleitung erlaubt nicht nur eine Reihe zusätzlicher Funktionen des gekauften Geräts kennenzulernen, sondern hilft dabei viele Fehler zu vermeiden.

Was sollte also eine ideale Gebrauchsanleitung beinhalten?

Die Gebrauchsanleitung IBM DISA e-collaboration sollte vor allem folgendes enthalten:
- Informationen über technische Daten des Geräts IBM DISA e-collaboration
- Den Namen des Produzenten und das Produktionsjahr des Geräts IBM DISA e-collaboration
- Grundsätze der Bedienung, Regulierung und Wartung des Geräts IBM DISA e-collaboration
- Sicherheitszeichen und Zertifikate, die die Übereinstimmung mit entsprechenden Normen bestätigen

Warum lesen wir keine Gebrauchsanleitungen?

Der Grund dafür ist die fehlende Zeit und die Sicherheit, was die bestimmten Funktionen der gekauften Geräte angeht. Leider ist das Anschließen und Starten von IBM DISA e-collaboration zu wenig. Eine Anleitung beinhaltet eine Reihe von Hinweisen bezüglich bestimmter Funktionen, Sicherheitsgrundsätze, Wartungsarten (sogar das, welche Mittel man benutzen sollte), eventueller Fehler von IBM DISA e-collaboration und Lösungsarten für Probleme, die während der Nutzung auftreten könnten. Immerhin kann man in der Gebrauchsanleitung die Kontaktnummer zum Service IBM finden, wenn die vorgeschlagenen Lösungen nicht wirksam sind. Aktuell erfreuen sich Anleitungen in Form von interessanten Animationen oder Videoanleitungen an Popularität, die den Nutzer besser ansprechen als eine Broschüre. Diese Art von Anleitung gibt garantiert, dass der Nutzer sich das ganze Video anschaut, ohne die spezifizierten und komplizierten technischen Beschreibungen von IBM DISA e-collaboration zu überspringen, wie es bei der Papierform passiert.

Warum sollte man Gebrauchsanleitungen lesen?

In der Gebrauchsanleitung finden wir vor allem die Antwort über den Bau sowie die Möglichkeiten des Geräts IBM DISA e-collaboration, über die Nutzung bestimmter Accessoires und eine Reihe von Informationen, die erlauben, jegliche Funktionen und Bequemlichkeiten zu nutzen.

Nach dem gelungenen Kauf des Geräts, sollte man einige Zeit für das Kennenlernen jedes Teils der Anleitung von IBM DISA e-collaboration widmen. Aktuell sind sie genau vorbereitet oder übersetzt, damit sie nicht nur verständlich für die Nutzer sind, aber auch ihre grundliegende Hilfs-Informations-Funktion erfüllen.

Inhaltsverzeichnis der Gebrauchsanleitungen

  • Seite 1

    DISA e-collaboration Workstation Preparation & New User Getting Started Guide Version 1.8a Copyright IBM Corporation 2008[...]

  • Seite 2

    Workstation Preparation & New User Getting Started Guide Page 1 of 51 Table of Contents 1. ................ 2 QUICK START - TO CONFIGURE YOUR WORKSTATION FOR E-COLLABCENTER 2. ........................................................................................................ 4 INTRODUCTION & OVERVIEW 3. ................................[...]

  • Seite 3

    Workstation Preparation & New User Getting Started Guide Page 2 of 51 1. Quick S t art - T o Configure Y our Workst ation for E-CollabCenter NOTICE : Our Unclassified w as upgraded in August 2007 to be compliant w ith FIPS 140-2. The upgrade requires Sun Java release 1.5.0, update 12. If y ou are using the SameTime Thick Client, a compatible ve[...]

  • Seite 4

    Workstation Preparation & New User Getting Started Guide Page 3 of 51 d. then click the Internet z one, then click on “Custom Level” e. go under the ActiveX controls and plugins section f. ensure the “Binary and Script behaviors” radio button is enabled g. Click OK 8. All ports necessary to access E-CollabCenter mu st be opened in your [...]

  • Seite 5

    Workstation Preparation & New User Getting Started Guide Page 4 of 51 2. Introduction & Overview This document provides instructions to optimize a user’s local workstation, ensuring optimal readiness before logging in to E-CollabCenter. Once logged in, you will find a selection of training courses to take you from beginner to advanced pro[...]

  • Seite 6

    Workstation Preparation & New User Getting Started Guide Page 5 of 51 3. Wo rkst ation Hardware requirements See pages 16 & 17 in the Sametime 7.5 Critic al Fix 1 (CF1) release notes on NIPRNet: http://www.elink.ibmlink.ibm.com/publicati ons/servlet/pbi.wss?CTY=CA&FNC=SRX&PBL=G325258501# The workstation (also known as client) system[...]

  • Seite 7

    Workstation Preparation & New User Getting Started Guide Page 6 of 51 3.1 Additional client requirements for audio/video 3.1.1 Sound card or chip - A full-duplex sound card is required to participate in interactive audio/video meetings. Sound cards and cameras that work wi th the Multimedia Services are listed below.  CrystalWare (integrated[...]

  • Seite 8

    Workstation Preparation & New User Getting Started Guide Page 7 of 51 3.2 Verifying the Sy stem Audio and Microphone are Enabled It is important that your loca l operating system has all sound devices enabled and volume levels configured properly prior to enter ing the E-CollabCenter portal. • Verify all sound peripherals (headsets, speakers,[...]

  • Seite 9

    Workstation Preparation & New User Getting Started Guide Page 8 of 51 • When the Volume Control window displays 4. Verify the following settings: • Volume levels are high • All Mute boxes are unchecked 5. When the recording playback window displays: • Adjust all volume levels to a high level • Check the Select button for Microphone o [...]

  • Seite 10

    Workstation Preparation & New User Getting Started Guide Page 9 of 51 4. Client Sof tware requirements This section describes the software requirement s for the workstation t hat is accessing the e- collabcenter.com web site. The workstation is sometimes referred to as a client machine . Ensuring that your workstation meets these softw are requ[...]

  • Seite 11

    Workstation Preparation & New User Getting Started Guide Page 10 of 51 is based on Air Force customization of the S pecialized Security-Limited Functionality (SSLF) recommendations in NIST SP 800-68 and DoD customizati on of recommendations in Microsoft’s Security Guide for Internet Explorer 7.0. The SDC is used by the USAF as a customized ve[...]

  • Seite 12

    Workstation Preparation & New User Getting Started Guide Page 11 of 51 JRE 1.5.0, Update 12 NIPRNet: http://java.sun.com/javase/downloads/index_jdk5.jsp SIPRNet: https://patches.csd.disa.sm il.mil/metadata.jsp?ID=76827 JRE 1.6.0, Update 3 (Latest version as of 20 February, 2008) NIPRNet: http://www.java.com/en/download/ SIPRNet: https://patches[...]

  • Seite 13

    Workstation Preparation & New User Getting Started Guide Page 12 of 51 4.5.1 Enable TLS 1.0 in Java JRE 1.5.0 and later TLS 1.0 must be enabled in the Sun Java Control Panel. There are two ways to do this: 1) Via Java tea-cup icon To do this, right-click on the Java icon (Tea cup) and select “Open Control Panel.” Click on the Advanced Tab. [...]

  • Seite 14

    Workstation Preparation & New User Getting Started Guide Page 13 of 51 2) Via Control Panel 1. Click on Start 2. Highlight Settings 3. Click on Control Panel 4. Double click on Java 5. Select the Advanced tab 6. Click the “+” sign at left of Security to expand o Once expanded the “+” changes to “-“ 7. Select/Check Use TLS 1.0 (See s[...]

  • Seite 15

    Workstation Preparation & New User Getting Started Guide Page 14 of 51 Internet Explorer 4.6.1.1 Cookies You must have enabled cookies for either the www. e- c o ll ab c e nt er .c o m (NIPRNet) or the www. e- collabcenter.nces.dod.smil.mil (SIPRNet) or if you are using an enclav e have cookies enabled for the URL to that enclave site. The foll[...]

  • Seite 16

    Workstation Preparation & New User Getting Started Guide Page 15 of 51 4.6.1.2 Sun Java To verify if the Internet Explorer browser is configured to use Sun Java:  Usually IE (Internet Explore r) uses Microsoft’s Virtual Machine by default. To change this, from an IE browser, click on Tools>Internet Options  Click on the ‘Advanced?[...]

  • Seite 17

    Workstation Preparation & New User Getting Started Guide Page 16 of 51 4.6.1.3 TLS 1.0 Now verify that Internet Explorer has TLS 1.0 Enabled (a government requirement to satisfy FIPS 140-2 encryption) • Launch Internet Explorer • click on Tools>Internet Options • Click on the ‘Advanced’ tab and verify that TLS 1.0 is checked (by de[...]

  • Seite 18

    Workstation Preparation & New User Getting Started Guide Page 17 of 51 The default IE settings have “Binary and Script Behav ior” enabled, here are instructions on how to enable it. In the Internet Explorer browser under the Ac tiveX Security controls and plug-ins area, the “Binary and Script Behav iors” must be enabled for both meeting[...]

  • Seite 19

    Workstation Preparation & New User Getting Started Guide Page 18 of 51 4.6.2 Firefox 4.6.2.1 Sun Java To verify if the Firefox browser is configured to use Sun Java do the follow ing: 1. Launch Firefox , then select… 2. Tools …. Options... 3. Then make sure “Enable Java” is check ed. If not checked, check it and click OK 4. Close down a[...]

  • Seite 20

    Workstation Preparation & New User Getting Started Guide Page 19 of 51[...]

  • Seite 21

    Workstation Preparation & New User Getting Started Guide Page 20 of 51[...]

  • Seite 22

    Workstation Preparation & New User Getting Started Guide Page 21 of 51 4.6.3 Mozilla 4.6.3.1 Sun Java To verify if the Mozilla browser is configured to use Sun Java do the follow ing: 1. Launch Mozilla , then select… 2. Edit …. Preferences... Advanced 3. Then make sure “Enable Java” is check ed. If not checked, check it and click OK 4. [...]

  • Seite 23

    Workstation Preparation & New User Getting Started Guide Page 22 of 51 5. File Upload Size Limit ations In meetings, chat rooms, and instant message sessi ons, there are limits on attachment sizes. • For Web Conferences, the prac tical size limit is 20 MB. • Chat Rooms have a 10 MB file size limit that the users cannot exceed • Instant Me[...]

  • Seite 24

    Workstation Preparation & New User Getting Started Guide Page 23 of 51 6. Network Requirement s The access statements (rules) for firewalls, and all packet forwarding or filtering devices, need to be in place in order to use the E- CollabCenter service are listed below. The NIPRNET Destination IP addresses are: 216.12.152.1 through 216.12.152.1[...]

  • Seite 25

    Workstation Preparation & New User Getting Started Guide Page 24 of 51 For an end user to determine if their workstation can communicate to the collaboration service over UDP, have the user attend a meeting or go to the Support Tab and click on the Attend a Test Meeting. Then click View …. Meeting Room Status Log from the top menu In the brow[...]

  • Seite 26

    Workstation Preparation & New User Getting Started Guide Page 25 of 51 7. T rouble Shooting If you are having problems accessing the service and you have verified you have the proper Sun JRE and you browser settings are correct please perform t he following steps. If you encounter a problem that you cannot correct using the st eps below, please[...]

  • Seite 27

    Workstation Preparation & New User Getting Started Guide Page 26 of 51 1) Control Panel > Java > General tab > Delete Files... 2) All checkboxes must be checked, hit OK[...]

  • Seite 28

    Workstation Preparation & New User Getting Started Guide Page 27 of 51 If problems still exist, ask the client to send the Java Console log to the NCES Help Desk . How to view the Java console log>>> Right-click on the Java icon (Tea cup) and select ‘O pen Console’ to bring up the java console log. Contact List ‘Aw areness’ doe[...]

  • Seite 29

    Workstation Preparation & New User Getting Started Guide Page 28 of 51 This document is a user workstation requirements document designed to provide general software, hardware and configuration requirement s for workstations for the e-co llaboration solution that is based upon Sametime 7.5.1 FIPS. For more detailed information and support regar[...]

  • Seite 30

    Workstation Preparation & New User Getting Started Guide Page 29 of 51 APPENDIX A A.1 Steps to Test your Audio/Video Capabilities Prior to Entering a Web Conference (performed within the E-CollabCenter portal) • Log into E-CollabCenter and select the Web Conferencing tab • Click the Test Meeting link • For a few second the following Test [...]

  • Seite 31

    Workstation Preparation & New User Getting Started Guide Page 30 of 51 5. Click File … Leave Meeting to leave the test and close this window Please Note: The following support options are available once you have logged into E- CollabCenter • IBM E-CollabCenter Training o Log into the portal at https://www.e-collabcenter.com , then click on [...]

  • Seite 32

    Workstation Preparation & New User Getting Started Guide Page 31 of 51 A.2 Additional Details on Microsoft’ s Binary and Script Behavior Internet Explorer defines "inter active controls" as Java or Ac tiveX components which provide user interfaces. IBM Lotus Sametime does not use ActiveX controls but does use Java applets for chat r[...]

  • Seite 33

    Workstation Preparation & New User Getting Started Guide Page 32 of 51 B.3 Run the Group Policy Editor as an Admin Go to the “Start” menu Type in “gpedit.msc” as seen below:-[...]

  • Seite 34

    Workstation Preparation & New User Getting Started Guide Page 33 of 51 Right-click on the “gpedit” program as seen below and select “Run as administrator”[...]

  • Seite 35

    Workstation Preparation & New User Getting Started Guide Page 34 of 51 Click “Continue” to proceed with usi ng the Group Policy Editor as an Admin[...]

  • Seite 36

    Workstation Preparation & New User Getting Started Guide Page 35 of 51 B.4 Edit Internet Explorer’s Java security settings Under the Group Policy Editor go to:- “Computer ConfigurationAdministrative TemplatesWindows ComponentsInternet ExplorerInternet Control PanelSecurity PageTrusted Sites ZoneJava Permissions” AND “Computer Con[...]

  • Seite 37

    Workstation Preparation & New User Getting Started Guide Page 36 of 51 B.5 Change Java Permissions By default under FDCC, java permissions is set to “enabled”, but the permission level is set to “disable java”. This setting disables the use of any java based application on the machine as in Sun JRE, and not just Microsoft JVM. This Inte[...]

  • Seite 38

    Workstation Preparation & New User Getting Started Guide Page 37 of 51 To access and use Sametime services on E-Collabc enter portal, the above Java Permission settings must be changed to either ONE of the following options 1. Java Permissions set to “Disabled” 2. Java Permissions set to “Enabled: High” (most secure and recommend option[...]

  • Seite 39

    Workstation Preparation & New User Getting Started Guide Page 38 of 51 Java Permissions set to Enabled, with High, Medium, or Low B.6 Update Group Policy as an Admin Open the command prompt as an Admin, and run the following command: “gpupdate /force” For changes to take affect, a Windows restart is recommended. Refer to the screenshots bel[...]

  • Seite 40

    Workstation Preparation & New User Getting Started Guide Page 39 of 51 Right-click on the “Command Prompt” shortc ut, and select “Run as administrator”[...]

  • Seite 41

    Workstation Preparation & New User Getting Started Guide Page 40 of 51 If the command prompt is not listed under the Start Menu, type “cmd” under “Sta rt Search” box in the Start Menu Click “Continue” to use the Command Prompt as an Admin[...]

  • Seite 42

    Workstation Preparation & New User Getting Started Guide Page 41 of 51 Type in the command “gpupdate /force” and hit Enter When the “OK to Restart?” prompt appears, type “y” and hit Enter *Note that SDC v2.0.4 a restart was not prompted or required.[...]

  • Seite 43

    Workstation Preparation & New User Getting Started Guide Page 42 of 51 Click “Close” or simply wait a few seconds for the Windows OS to restart Once the FDCC/SDC machine’s Wi ndows Vista OS has been restarted, all group policy changes will have taken effect. B.7 Add E-CollabCenter to Trusted Sites in IE 7 Click on Start and type regedit i[...]

  • Seite 44

    Workstation Preparation & New User Getting Started Guide Page 43 of 51 Click on “Continue”[...]

  • Seite 45

    Workstation Preparation & New User Getting Started Guide Page 44 of 51 Go to HKEY_Local_Machine - Software - Policies - Microsoft - Windows - Current Version - Internet Settings (Any of the following 3 items should be = 0) - Security_HKLM_only - Security_Options_Edit - Security_Zones_Map_Edit *Note that once you are done with this appendix you [...]

  • Seite 46

    Workstation Preparation & New User Getting Started Guide Page 45 of 51 Now run Internet Explorer 7 as admin and click on “Tools” then “Internet Options”[...]

  • Seite 47

    Workstation Preparation & New User Getting Started Guide Page 46 of 51[...]

  • Seite 48

    Workstation Preparation & New User Getting Started Guide Page 47 of 51 Click on the “Security” tab and then highlight “Trusted sites” and click on the “Sites” button[...]

  • Seite 49

    Workstation Preparation & New User Getting Started Guide Page 48 of 51 Add “*.e-collabcenter.com” and make sure you uncheck the box at the bottom Now you are done adding E-CollabCenter to your trusted sites zone and ready to use E-CollabCenter![...]

  • Seite 50

    Workstation Preparation & New User Getting Started Guide Page 49 of 51 Document Information and Revision History Revision Date Author / Editor Nature of Change 1.0 Feb 22, 2007 Jim Stroud Initial Draft 1.1 Feb 28, 2007 Jim Stroud Corrected information on how to determine if UDP ports are in use w/ Sametime 7.5 1.2 March 14, 2007 Jim Stroud Upda[...]

  • Seite 51

    Workstation Preparation & New User Getting Started Guide Page 50 of 51 1.7h July 17, 2007 Neil Starkey Misc corrections 1.7i July 25, 2007 Ames Trebing James Stroud Added notice for network changes to network systems: firewalls, packet forwarding and filtering devices. Added TLS java setting to summary. Added info that on the conflict with IWS [...]