Inter-Tel INT3000 Bedienungsanleitung

INT3000 User Guide[...]

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i Notice This Inter-T el ® user guide is releas ed by Inter-T el, Inc. as a guide for end-users. It provides infor- mation necessary to use the INT3000 en dpoint. The contents of this user guide, which reflect cur- rent Inter-T el standards, are subject to revisi on or change without notice. Some features or applications mentioned may require a fu[...]

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iii Impor tant Safet y Instructions For use with CSA Certified (NRTL/C) In ter-T el Co nverged Communications Plat- forms onl y . When using your telephone equipment, basi c safety precautions sh ould always be fol- lowed to reduce the risk of fire, electrical shock, and injury to persons, in cluding the following: 1. Read and understand all instru[...]

iv 12. Unplug this product from the wall outlet and refer servicin g to qualified service personnel under th e following conditi ons: a. When the power supply cord is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water . d. If the product does not operate norm ally when following th[...]

v Warnings Unplug all electrical applian ces when you know an elect rical storm is approaching. Lightning can pass throug h your household wiring and damage any device connected to it. This endpoint is no exception. Range Limit s The INT3000 is designed for commercial use. Range has been approved for 150 feet per Base Unit. Actual range may be less[...]

vi Radio Interference Radio interference may occasionally cause buzzing and humming in your cordless Handset, or clicking noises in the Base Unit. This interference is caused by external sources such as TV , refrigerator , vac uum cleaner , fluorescen t lighting, com puter equipment, or electrical storm. Y our un it is NOT DEFECTIVE. If these noise[...]

vii Battery Packs The Battery Packs contain rechargeable, s ealed, Nickel-Metal Hydrate batteries. T o reduce the risk of fire or injury to pe rsons by the battery , read and follow these instructions: • Use only the appropriate type and size Batt ery Pack specified in this user guide. • Do not dispose of the Battery Pack in a fire. The cell ma[...]

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ix ©Inter-T el, Inc. Apri l 2005 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . .[...]

x CONTENTS P AGE Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Performing a “Hookfl ash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . 62 Programming Y our Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Using Account Codes . . . . . .[...]

1 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our Endp oint . . . . . . [...]

2 Inter-T el ® INT3000 User Guide W ELCOME Congratulati ons on your purc hase of the INT3000 endp oint. It is desig ned to work on an Inter-T el ® telephone system to provide you with access to multiple lines, Caller ID, and other telephone system features. T o help familiarize yourself with the features of the INT3000 and get the most from your [...]

3 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide A BOUT Y OUR E ND POINT Y our INT3000 includes many features and accessories. If any of these items are miss- ing or damaged, contact you r service representative. If your INT3000 is not perform- ing to your expectations, please try the simple steps listed in the T roubleshooting section of this[...]

4 Inter-T el ® INT3000 User Guide Basic Message Display Functions Basic Button Functions ICON FUNCTION ACTION The connection has been made between the Handset and Base. Press to answer or make a call. The Handset Ringer Switch is turned off. T urn on the switch on the side of Han dset to turn on the Ringer . The Battery Pack in the Handset is low [...]

5 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide Button Descriptions The following buttons o n the INT3000 e ndpoint provide the a ssociated features and functions. T alk Button When you pick up the Handset and press , you will see ACQUIRING LINK. Then, you will see one of the following: • After the connection has been made be tween the Hand[...]

6 Inter-T el ® INT3000 User Guide Call Button These buttons are used for call access. They are not associated with specific lines. Instead, they are assigned to calls in the or der that the calls are placed or received. If there are more calls in progress than there are CALL buttons, new calls wait until a CALL button becomes available. Pressing a[...]

7 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide I NST ALLING THE INT3000 Select a location for the INT3000 that av oids excessive heat or humidity . The Base Unit of your INT3000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone l ine jack. The Base Unit ca n also be mo unted on a stan dard wall plate using the [...]

8 Inter-T el ® INT3000 User Guide Att aching the Belt C lip to the Handset Y ou can use the Belt Clip to attach the Handset to your belt or pocket for convenient portability . 1. Snap the tab out of the Belt Clip notch on the top of the Handset. 2. Slide the clip into the tab sl ot. The Belt Clip is designed to fit snugly i nto the Handset, as sho[...]

9 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide Recharging the Battery NOTE: Y ou can only use your INT 3000 with the Ha n dset when it is out of the Battery Charge r . The rechargeable Battery Pack must be fully charged before using your INT3000 for the first time (this requires 6-8 hours). The unique design of your INT3000 allows you to pla[...]

10 Inter-T el ® INT3000 User Guide Inst alling The Batter y Pack In The Handset 1. Remove the battery cover by pressing th e latch and sliding the cover do wn and off of the Handset. 2. If replacing a battery , remove the old bat- tery . 3. Slide the Battery Pack down into the Hand- set. 4. Replace the cover and slide it up unti l it latches into [...]

11 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide Charging Sp are Battery Packs (Optional) 1. Slide the spare Battery Pack , if you have one, into the second slot in the Battery Charger until the retaining clip snaps over the top of the pack, as shown on the right. 2. Make sure the BA TT CHARGE indicator lights. If the BA TT CHARGE indicator d[...]

12 Inter-T el ® INT3000 User Guide W ALL M OUNT I NST ALLATION Y our INT3000 endpoint can be wall-mounted as explained in the follo wing pages. S t andard W all Plate Mounting The INT3000 is designed to be moun ted on a sta ndard wall plate. T o attach the wall mount stand to the Base Unit: 1. Slide the W al l Mount stand into the notches at the t[...]

13 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide Direct W all Mounting If you do not have a standard wall plate, yo u can mount your endpoint directly on a wall. Before mounting your endpoi nt, consider the following: • Select a location away from electrical cab les, pipes, or other items behi nd the mounting location that could cause a haz[...]

14 Inter-T el ® INT3000 User Guide Charging Unit W all Mounting The Charging Unit is also designed to be wall mounted. you can mount your endpoint directly on a wall. Before moun ting your charging unit, consider the follow ing: • Select a location away from electrical cab les, pipes, or other items behi nd the mounting location that could cause[...]

15 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide A BOUT V OI CE M AIL V oice mail is an application that is part of the Inter-T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. T o use voice mail fe atures, each user (or sub- scriber) is assig[...]

16 Inter-T el ® INT3000 User Guide The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users. The instruct ions for the following common mailb ox tasks are included in the Getting S tarted and Moving On sections of this guide: • Initializing your mail box (see page 22 ) • Recording your p[...]

17 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging syste m that uses industry-stan- dard protocols for co mmunication an d messaging. EM un ifies communicatio n and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system pr[...]

18 Inter-T el ® INT3000 User Guide Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail me[...]

19 FINDING Y OUR WAY Inter-T el ® INT3000 User Gu ide A BOUT THE T ELEPHONE S YSTEM Follow the guidelines below wh en using the INT3000 endpoint on the Inter-T el tele- phone system. • Y our telephone system may have one dial tone for both intercom calls and out- side calls. Or , it may have two dial tones: (1) When you lift the Handset or press[...]

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21 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Setting Up V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Initializing Your Mailbox . . . . . . . [...]

22 Inter-T el ® INT3000 User Guide I NTRODUCTION Now that you know what your INT3000 end point can do, it’ s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more . S ETTING U P V OICE M AIL T o begin using your mailbox you will need to complete a few ba[...]

23 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide 7. After the tone, record your first and last name. 8. When prompted, do o ne of the following: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the nam e you just recorded. • Say “Append” o r press to add to you r name. • Say “Re-record?[...]

24 Inter-T el ® INT3000 User Guide T o re cord/change your personal gree ting: 1. Access your mailbox as d escribed on page 37 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Greeting” or press to reco rd or chang e your personal greeting. 4. Do one of the following: • Say “Primary” or press to record and/or[...]

25 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic pur pose of any en dpoint. W ith your endpoint, you can make/receive intercom, outside, and emergency calls. Intercom Calls Y our extension number allows other people to place intercom calls to you, without dialing any extra c[...]

26 Inter-T el ® INT3000 User Guide Receiving Intercom Calls The endpoint will ring or vi brate to alert you. Also, a li ne indi cator on the disp lay may flash, and th e display may show inform ation about the call, such as caller ’ s name and extension. T o re ceive an inter com call: Press or lift the Handset out of the Battery Charger . T o r[...]

27 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide T o cancel a queue befor e the callback: Press . When dialing the number , you can do one of the following: • Use the speed-dial directory , see page 64 . • Use the station speed-dial feature, see page 57 . • Use the system speed-dial feature, see page 59 . • Redial the last outside num [...]

28 Inter-T el ® INT3000 User Guide P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one en dpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse T ransfer) feature (see page 2[...]

29 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press and to put the call on hold. 2. Place an intercom or outside call. [...]

30 Inter-T el ® INT3000 User Guide T RANSFERRING C ALLS Although transferrin g calls is considered a basic function of an endpoint, your end - point has many advanced options for this feature. With your endpoint, you can trans- fer to another extension, voice mail, or even an ou tside line. T o Another Extension 1. EITHER, Press . OR, Press and di[...]

31 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint. Fo r example, if the attendant transfers a call to yo u but you have stepped away from your en dpoint, you can pick up the call using another endp[...]

32 Inter-T el ® INT3000 User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber . Y ou can even forward cal[...]

33 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide Redirect Call NOTE: This feature is available only with version s 5.3 and higher . The Redirect Call feature allows you to forward any call that is ringing on your end- point without having to answer the call. NOTE: Y o u cannot redirect calls to an extension that is in Do-Not-Disturb or to a re[...]

34 Inter-T el ® INT3000 User Guide R EDIALING A N UMBER In an ideal world, someone will always answer the endpoint when you call. But, because you will occasionally receive a busy signal or no answer , it’ s nice to have the Redial feature. Although most endpo ints redial the last number dialed , your system administrator can pro gram your endpo[...]

35 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide S TA T I O N - TO - ST ATION M ESSAGES Leaving Messages If you call an endpoint that i s busy , does not answer , or is in do-not-disturb, you can use the station-to-station messaging feature to let the other person know you called. T o signal that a message is waiting, a called endpoint’ s MS[...]

36 Inter-T el ® INT3000 User Guide Receiving Messages If Y ou Do Not Have a MSG Button When you see MSG on your display: Dial to view the message, then press . A call is automatically placed to the endpoint or message cente r that left the first waiting message. T o cancel a waiting message: Dial to view the message, then press . The message is ca[...]

37 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature e nabled. When ASR is enabled for your ma[...]

38 Inter-T el ® INT3000 User Guide D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken comman d or pressing a dialpad button. If your environment prevents y[...]

39 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Autom[...]

40 Inter-T el ® INT3000 User Guide 5. When the message has fini shed playing, you hav e the following op tions: • Say “Replay” or p ress t o replay the message from the beginning. • Say “Reply” or press to reply to the message. Y ou hav e the following options: – Say “V oice Mail” or pr ess to leave a voice mail message for the c[...]

41 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undeleted within the[...]

42 Inter-T el ® INT3000 User Guide Recording and Sending V oice Mail Messages Y ou can record and send voice mail messa ges by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see page 77 ) is a recorded voice message that is attached to the e-mail as a .wav file. T o [...]

43 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide • Say “Copy” or press to copy your message to other mailboxes. Say or enter the desired mailbox number or group list number . The system announces the name assigned to the mailbox number o r group list number . Y ou have the following options: – Say “Y es” or press to accept the subs[...]

44 Inter-T el ® INT3000 User Guide Canceling Unheard V oice Mail Messages Y ou can cancel un retrieved messa ges that y ou have sent to individuals, bu t not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 37 . 2. While listening to the voi ce mail main menu, say “Op t[...]

45 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all p ages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, they hear a rep[...]

46 Inter-T el ® INT3000 User Guide 3. If desir ed, customize the second display lin e by en tering the desired numbers or letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers. Press for a hyphen (-) or press for a colon (:). If you have a FORW ARD button, use that to enter a space. • Cha[...]

47 GETTING ST ARTED Inter-T el ® INT3000 User Gu ide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro - grammed time, the reminder me ssage signals you with eight sh ort tones, and your di s- play shows the [...]

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49 MOVING ON Inter-T el ® INT3000 User Gu ide Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Setting End point Preferen ces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . [...]

50 Inter-T el ® INT3000 User Guide I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to set prefer ences for your endpoint, program buttons, use directories, access your voice mailbox re motely , and perform various other func- tions. S ETTING E ND POINT P R[...]

51 MOVING ON Inter-T el ® INT3000 User Gu ide Returning to Default St ation Y ou can return yo ur endpoint to default se ttings at any time. This feature returns vol- umes to default levels; cancels Do-Not-Disturb, manual call forwardi ng, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwar[...]

52 Inter-T el ® INT3000 User Guide Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this information , but you can c[...]

53 MOVING ON Inter-T el ® INT3000 User Gu ide Changing the Call Screening T ransfer Method NOTE: The Call Scre ening feature is avai lable only if it i s enabled for your mai lbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr ansferred fro[...]

54 Inter-T el ® INT3000 User Guide Programming a Fax Destina tion W ith voice mail, callers can use your mailbo x to send you a fax. T o use this feat ure, you must specify the destination fax number . T o change your fax destination number: 1. Access your mailbox as d escribed on page 37 . 2. Press to select the Personal Options Menu. 3. Press fo[...]

55 MOVING ON Inter-T el ® INT3000 User Gu ide Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only . If E- Mail R[...]

56 Inter-T el ® INT3000 User Guide T o set up r emote messaging for voice mail messages (if enabled): 1. Access your mailbox as d escribed on page 37 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y ou have the following options: • Say “Primary” or press to set up a primary cascade. • S[...]

57 MOVING ON Inter-T el ® INT3000 User Gu ide S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on yo ur endpoint (Station Speed- Dial) or in t he telephone system (System Sp eed-Dial) and is identified by a location number . Once programmed, you can [...]

58 Inter-T el ® INT3000 User Guide T o store a number in a Speed-Dial location: 1. Dial . 2. Dial the location code 0-9 to be programmed. 3. Enter the desired name for the speed-dial number to be programmed, as described below: • Remain in alphanumeric mo de: Press the dialpad but tons to enter the desired characters. (Refer to the chart on page[...]

59 MOVING ON Inter-T el ® INT3000 User Gu ide T o program a user -programmable funct ion button as a S tation Speed-Dial but- ton: 1. Dial . 2. Press the feature button you want to change into a Station Speed-Dial button. 3. Dial (default S t ation Speed Dial feature code). 4. Dial a digit 0-9 when the displa y asks for a number . This is the stat[...]

60 Inter-T el ® INT3000 User Guide U SING R ECORD - A - CALL If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call feature. If s o, you can record an ongoing call as a mailbox message. Y ou can then retrieve the message, just as you would any other mailbox message. NOTE: Th e Record-[...]

61 MOVING ON Inter-T el ® INT3000 User Gu ide P AGING The Paging feature allows you to make an announcement throug h endpoi nt speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones. Each zone contai[...]

62 Inter-T el ® INT3000 User Guide P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service companies may re quir e a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: Press and dial . NOTE: This features is known as a “Recall” in European systems. P ROGRAMMING Y OUR F EATURE B UTTONS [...]

63 MOVING ON Inter-T el ® INT3000 User Gu ide U SING A CCOUNT C ODES If your teleph one system is programmed to use the S tation Message Detail Recording (SMDR) feature, the system will periodica lly print out a record of telephone calls placed from the endpoints within the system . Account codes can be used to add infor- mation to these repo rts.[...]

64 Inter-T el ® INT3000 User Guide S CREENING C ALLS If desired, you can screen calls that are tr ansferred from voice ma il . This allows you to accept and/or refuse specific calls. Depe nding on the call screening transfer method you select (see page 53 ), calls from voice mail may be unannounced, announce only , or screened. When your mailbox i[...]

65 MOVING ON Inter-T el ® INT3000 User Gu ide 3. Enter letters or numbers (up to 10 characters) as described below: • Remain in alphanumeric mo de: Press the dialpad but tons to enter the desired characters. (See the chart below .) Th e number of times a button is pressed determines which character is entered. For exampl e, 77776444844 would ent[...]

66 Inter-T el ® INT3000 User Guide V oice Mail Directory W i th the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad di gits to search for na mes in the directory . Subscriber na mes are automatically added to the directory when their mailbox is initialized. ASR may not be able to locate names that are pr[...]

67 MOVING ON Inter-T el ® INT3000 User Gu ide T o perform a directory sear ch: 1. Dial the voice mail number . 2. S ay “Directory” or pr ess . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 66 ). If 10 or fewer matches a r e located , you can access and browse the [...]

68 Inter-T el ® INT3000 User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W i th the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a special di al-up line, you can access your[...]

69 MOVING ON Inter-T el ® INT3000 User Gu ide Remote Feature Access T o access your endpoint from another endpoint: 1. Dial . 2. Enter your extension number . 3. Enter your password fol lowed by . Y ou can now use any of the following features. T o change the station password using Remote Programming: a. Dial . b. Enter the new password, followed [...]

70 Inter-T el ® INT3000 User Guide R EQUESTING A GENT H ELP Y our telephone system may be pro grammed to support the A gent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call. When your request call rings at the Agent Help Extensi on, the supervisor can choose to jo[...]

71 MOVING ON Inter-T el ® INT3000 User Gu ide W ORK ING IN H UNT G ROUP S Y our system may be program med with “hunt groups.” H unt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to cal l anyone in the group (u sing the common extension) or a spec[...]

72 Inter-T el ® INT3000 User Guide Logging In and Out of ACD Hunt Group Agents can log in to an d out of the AC D hunt group at any ti me. While logged in, t he agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your ACD hunt g roups at once using th[...]

73 MOVING ON Inter-T el ® INT3000 User Gu ide When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for yo ur hunt grou[...]

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75 USING E-MAIL READER Inter-T el ® INT3000 User Gu ide Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Using Y our Advanced Mail box . . . . [...]

76 Inter-T el ® INT3000 User Guide I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their mailbox. If your mailbox does not h[...]

77 USING E-MAIL READER Inter-T el ® INT3000 User Gu ide E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech (TTS) capabilit[...]

78 Inter-T el ® INT3000 User Guide U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 22 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group. [...]

79 USING E-MAIL READER Inter-T el ® INT3000 User Gu ide S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator do one of the following: • Set up your mailbox (see page 22 ) • Change your e-mail passw ord for your e-m[...]

80 Inter-T el ® INT3000 User Guide T o enter your e-mail pa ssword (see table below): 1. Access your mailbox as described on page 37 . The system announ ces that it was unable to retrieve your e-mail and fax messages, and gives you the following options: • Say “Continue” or press to access your mailbox w ithout access to your e- mail message[...]

81 USING E-MAIL READER Inter-T el ® INT3000 User Gu ide A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp on your endp oint light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have receiv ed a new e-mail message. If you have an [...]

82 Inter-T el ® INT3000 User Guide T o access e-mail messages a nd the associat ed options: 1. Access your mailbox as d escribed on page 37 . 2. S ay “E-Mail” or p ress to listen to your e-ma il messages. Then select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or press to listen to saved mess[...]

83 USING E-MAIL READER Inter-T el ® INT3000 User Gu ide • Say “Forward” or press to forward a copy of the message to a fax desti- nation. Then say or enter the fax dest ination number . The system plays the fax destination number . Select one of the following: – Say “Y es” or press to verify the number . Th e system announces that the [...]

84 Inter-T el ® INT3000 User Guide A CCESSING F AX M ESSAGES NOTE: By defaul t, the message lamp on your endp oint light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have recei ved a new fax message. When you access a fax message using option[...]

85 USING E-MAIL READER Inter-T el ® INT3000 User Gu ide R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The spec ified time fram e for retrievin g deleted e- m[...]

86 Inter-T el ® INT3000 User Guide C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Common envelope options for voice mai[...]

87 USING E-MAIL READER Inter-T el ® INT3000 User Gu ide V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip” to the End A[...]

88 Inter-T el ® INT3000 User Guide[...]

89 Inter-T el ® INT3000 User Gu ide LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 What the Administrators Can Do for Y o u . . . . . . . . . . . . . . . . . . . . . . . . 90 T roubleshooting . . . . . . . . . . . . . . . . . . . . . .[...]

90 Inter-T el ® INT3000 User Guide I NTRODUCTION If you want to know more ab out your endpoi nt and voice mail syst em, this is the sec- tion for you. With additional information and F AQs, you should be able to find answers to most of y our questions. NOTE: Because the tele phone system is very flexi ble and programmable, the proce- dures for us [...]

91 Inter-T el ® INT3000 User Gu ide LEARNING MORE T ROUBLESHOOTING If your INT3000 is not performing to your expectations, please tr y these simple steps. If you are still unable to resolve the problems, contact your service representative. NOTE: Do no t attempt to se rvice this unit y ourse lf. All service must be done b y quali- fied service per[...]

92 Inter-T el ® INT3000 User Guide F REQUENTLY A SKED Q UESTIONS (F AQ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoin t or voice mailbox, re fer to this section before you co ntact your system administ rator or Inter -T el. Q1. How do I pr ogram System Speed-Dial numb ers? A1. Only you[...]

93 Inter-T el ® INT3000 User Gu ide LEARNING MORE Q7. How do I scr oll the display scr een? A7. Press the low end of the volume button to scroll down or the high end to scroll up. Q8. Why can’ t I pr ogram a Sta tion Speed-Dial number to the button I want? It keeps say- ing that the butt on is non-programmable. A8. Y our system administrator has[...]

94 Inter-T el ® INT3000 User Guide Q14. Why can’ t I use one of the featur es described in this guid e? A14. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature. Check with your sys- tem administrator to see which soft ware versi[...]

95 Inter-T el ® INT3000 User Gu ide LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208* Automatic Ro[...]

96 Inter-T el ® INT3000 User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing Call) 351 Audio Diagnos[...]

97 Inter-T el ® INT3000 User Gu ide LEARNING MORE Hunt Group Remove/Replace 324 Message 365 Cancel Message That Y ou Left 366 Cancel Message On Y ou r Endpoint 368 Silent Message 367 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record- A-Call 3 85 Redial 380 Redir[...]

98 Inter-T el ® INT3000 User Guide NOTES[...]

99 Inter-T el ® INT3000 User Gu ide Index A About the telephone system 19 About This Guide 2 About Voice Mail 15, 17 About Your Endpoint 3 Accessing e-mail messages 81 fax mes sages 84 Accessing Y our Endpoi nt 69 Account Codes 63 ACD (Automatic Call Distribution) Hunt Gr oups 71 ACD Agent IDs 71 ACD Hunt Gr oup Login 72 ACD Hunt Groups 71 Adminis[...]

100 Inter-T el ® INT3000 User Guide E E-Mail Messages 81 E-Mail Reader 17, 79 Emergency Calls 27 Enabling cascade levels 56 do-not-disturb 45 hunt group calls 71 Ending an ACD Hunt Group Call 73 Endpoint Configur ation changing language selectio n 50 Entering Account Codes 63 Entering Your Mailbox 37 Enterprise Messaging 17 F Fax Destination Numbe[...]

101 Inter-T el ® INT3000 User Gu ide P Paging 61, 66 Passwords 51 Performing a “H ookflash” Durin g a Call 62 Performing a Directory Search 64 Place On Hold And Mute 27 Placing Calls On Hold 28 Placing Conference Calls 29 Placing Outside Calls 26 Primary Greeting 23 Primary La nguage 50 Programming cascade levels 55 date and time notification [...]

102 Inter-T el ® INT3000 User Guide U Using advanced mailbox 78 defaults 22, 45, 51 do-not-disturb mode 60 feature buttons 62 Using Account C odes 63 Using Do-Not-Disturb Mode 45 Using Record-a-call 60 V Voice Mail administrator 15 directory 66 message envelope 52 password 51 Voice Mail Directory 66 Voice Mail Flowchart advanced mailbox 87 standar[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 935.0352 (UCZ Z01717EA) Issue 3, Ap ril 2005 A:46/1463A[...]