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555-23 0-700 Comcod e 108383 837 Issue 4 June 1999 DEFINITY ® Enterprise Communications Server Release 7 Console Opera tions[...]

Cop yri gh t  1999, Lu ce nt T echnologi es All Rights Reserved Prin ted in U . S.A . Not ic e Every effort was mad e to ensu re th at the in form a tion in thi s book was complet e and acc ura te at th e ti me of pr inti ng. However , infor matio n is subject to ch ange. Y our Responsibility for Y our System’ s Security T oll fraud is the un [...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iii Conten ts Contents iii 1 Introduction 1 ■ Conventi ons Used in This Do cument 2 ■ Security Measures 2 2 Understanding the Console Layout 5 ■ Physica l Layout of Y our Cons ole 5 Outside- Lines Butto ns Area 7 Call Ap pearanc[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iv ■ Answer ing Calls for An other Par ty 34 Backing Up the Conso le Operato r 35 Routing Ca lls Th rough the Console Op erator 35 Coveri ng Calls from the C onsole 35 Forwar ding Al l Call s 36 Parking Cal ls 37 ■ Paging for Call[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents v U sing Visually Impair ed Attenda nt Servic e 63 5 Centralized Att endant Service 65 ■ Identify ing Differences in a CAS Envir onment 65 Using CA S-Assoc iated Tones 66 Using a CAS D ispla y 66 Using CA S Operati ng Procedu res 67[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents vi[...]

Introduc tion 1 1 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 1 Introduc tion If you ar e a consol e operat or , this book is f or you! It is designed t o show you t he physica l layout o f your comput er , how to perform s tandard an d special ty functi ons, and how t o maintain and cl[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 2 Conve ntions Us ed in T his Docum ent 1 ■ Chapter 3 , ‘ ‘Oper ating the Console’’ contains step-by-st ep instr uctions f or placing calls, tran sfe rr in g c alls, pl ac ing call er s on h old, pl ac ing c onfere nce [...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 3 Security Measure s 1 ■ Rerouti ng calls t o console operator s ■ Changing ba rrier c odes ■ Sending c alls to c onsole ope rators ■ Console op erator -c ontroll ed remote acce ss ■ Sending r eports t o console o perat[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 4 Security Measure s 1[...]

Unders tanding t he Cons ole Layou t 5 Physic al Lay ou t of Your Consol e 2 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 2 Understa nding th e Conso le Lay out Y our console is a powerf ul communica tions too l. W ith i t, you functi on as a communic ations hu b by managing c alls and p[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 6 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 1. 302A/B Console 1. Lamp T est Switch 8. Display 2. Handset 9. Select Button 3. Handset Crad le 10. V ol ume Control Buttons 4. Call Proce ssin[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 7 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 2. 302C Console Outside-Li nes Buttons Area The outsi de-line s buttons area allows y ou to choose an outsid e line or can be dedicat ed for pag[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 8 Physic al Lay ou t of Your Consol e 2 ■ A W arning l amp that l ights when a predetermin ed number of outsid e lines are busy ■ A Co nt rol lamp indic atin g that an out s ide lin e is in use Figure 3[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 9 Physic al Lay ou t of Your Consol e 2 Figure 4. Call Appearance Buttons and Lamps Dialing Keypad The dial ing key pad has seve ral butt ons and la mps used fo r proces sing cal ls or notify ing you o f ca[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 10 Physic al Lay ou t of Your Cons ol e 2 The call -appeara nce button s allow you to: ■ Cancel a call The CANCEL butto n allows you to abor t a call procedur e without disconne cting par ties who a re on[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 11 Physic al Lay ou t of Your Cons ol e 2 Features The fe atures a rea of your console allows you t o perfor m standard a nd special ty operati ons . Y our console is conf ig ured wit h fe at ure s pur cha [...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 12 Physic al Lay ou t of Your Cons ol e 2 Figure 6. Feature Button Area The Display The alpha numeric di splay prov ides info rmatio n about cal lers, ca lled part ies, cal l status , and call feature s. Y [...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 13 Physic al Lay ou t of Your Cons ol e 2 Figure 7. Display These dis play mode but tons are as follows: NOTE: Y our system manag er may change the funct ion of ea ch button. ■ NORMAL MODE (comes with eve[...]

DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 14 Physic al Lay ou t of Your Cons ol e 2 ■ NEXT MSG This but ton displ ays the nex t stored L WC message. If yo u are in Cov er Msg Rt mode, th e disp lay shows END OF MESSAGES or NEXT TO REPEA T . If yo[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 15 Physic al Lay ou t of Your Cons ol e 2 For inco m ing cal l s, the display shows the called party’ s name and extensi on. In the following sample, t he called part y is Liz V ia who i s at extensi on 432[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 16 Physic al Lay ou t of Your Cons ol e 2 Y our system mana ger assi gns calli ng privileg es for all syst em users. A 2-digit number assigned b y your syst em manager , follo wed by a hy phen and 4-al pha ch[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 17 Physic al Lay ou t of Your Cons ol e 2 ■ Call st atus Call-st atus dis plays the phone call ’ s current st atus. Ta b l e 4 iden tifi es cal l stat u s ind i cato rs an d de sc rib es wh en the y oc c [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 18 Physic al Lay ou t of Your Cons ol e 2 NOTE: If your s ystem has Integra ted Services Dig i tal Network (I SDN) — Prim a ry Ra te Inte rface (PRI ), ref er to Chapter 4, ‘ ‘Using t he Features ’’[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 19 Physic al Lay ou t of Your Cons ol e 2 Figure 8. Ringer V olume Control Area (enhanced console) The ringe r volume contr ol area h as an (up) but ton, a (dow n) button, and a SELECT button. T o adjust the [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 20 Physic al Lay ou t of Your Cons ol e 2 Figure 9. Selector Console Area Determining Extensi on Number Status Y ou can deter mine th e status of an exte nsion by pr essing th e two buttons necessa ry to comp[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 21 Physic al Lay ou t of Your Cons ol e 2 ■ If a st ation has the SAC feat ure acti ve and is b usy , the DXS/BLF lamps remain st eady unti l the st ation is no longer b usy . At that time, the la m p goes [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 22 Physic al Lay ou t of Your Cons ol e 2 Call W a iting Ringback Low 15 times a minute with decreasi ng volume during the last 0.2 second A call is waiting a t the console and the ca lled pa rty has been not[...]

Operati ng the C ons ol e 23 3 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 3 Operat ing the Console As a consol e operator , you spend the majority of y our day placing c alls, transf erring c alls, and putting caller s on hold. Y ou migh t also pl ace a conf erence call or handle co mmu[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 24 Activati ng the C onsole 3 Activating the Console Activat ing the co nsole refers t o prepari ng the cons ole for h uman control . T o activat e the console: 1. Plug in t he handset or the he adset. 2. Select one of[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 25 Trans ferring Call s to Outside N umbers 3 5. Select one of the follo wing opt ions: ■ Press t he RELEASE button as soon as th e call starts to ring. or ■ Announce t he call to the c alled party . — If th e ca[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 26 Placing Callers on Hol d 3 — If th e called part y declin es to talk t o the caller , pre ss the S PLIT button t o reconnect to t he calle r . Follow you r company’ s procedures for taki ng messages . Press t he[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 27 Answer ing Emergency Calls 3 T o use co nnect two or mor e parties: 1. Call int ernal or externa l party nu mber 1. 2. Press t he S TART bu tton. 3. Call the interna l or external p arty number 2. 4. Press t he S PL[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 28 Answer ing Emergency Calls 3[...]

Using the Featu res 29 Speed ing Up the C onsole 4 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 4 Using th e Features Y ou might fin d yourself working at an or ganizat ion that req uires you to know more tha n the st andard ope rating p rocedures out lined in the previous cha pter . For [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 30 Speed ing Up the C onsole 4 Example Phone call s to W idgets, Inc . exceed 300 per day . Pat scra mbles cons tan tly to meet the demand s of incoming call s. The syst em manager , Kelly Ra tlif fe, prog rams Auto Star t t[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 31 Handl ing Multi ple-Party Calls 4 Holding Calls Automati cally Y our console automatic ally places a call on hold when you answer another ca ll. Example W idgets, In c. is condu cting an i nfomerc ial on th eir self -clea[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 32 Handl ing Multi ple-Party Calls 4 Procedures T o place a c onference call : 1. Call int ernal or externa l party nu mber 1. 2. Press t he START button. 3. Call the interna l or external p arty number 2. 4. Press t he SPLI[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 33 Handl ing Multi ple-Party Calls 4 Example Robert Pl anter , vice pr esident of public relations, is on a conference c all with musician , Larry Browni ng, and sta nd-up comedi an, Cindy W ittner , to plan fo r a communit [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 34 Answer ing Calls for An other Party 4 Example Robert Pl anter , vice pr esident of public relations, is on a conference c all with musician , Larry Browni ng, and sta nd-up comedi an, Cindy W ittner , to plan fo r an upco[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 35 Answer ing Calls for An other Party 4 Backing Up t he Console Operat or Y our system mana ger can pr ogram your ov erflow ca lls to ring to one or more desi gnated phone. Example The market ing department j ust launc hed [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 36 Answer ing Calls for An other Party 4 Example W idgets, In c. takes gr eat pri de in provi ding human co ntact for all persons callin g customer service represent atives. The system mana ger , Kelly Ratl if fe, has progra[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 37 Answer ing Calls for An other Party 4 Example Bob Sist erkey , quali ty a ssu rance speci alis t at W idgets, Inc ., h ad to leav e the o f fice in a hur ry for a pe rsonal eme rgen cy . He is expect ing an impor tant pho[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 38 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him. Pat pa ges Rick to tell hi m that he ca n call ext ension 54 32 to answer his call. Rick di[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 39 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him. Pat pl aces the call on ho ld at one o f her 10 ca ll park e xtensions . Pat pages Rick to [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 40 Paging fo r Called Parties 4 ■ The outsi de line buttons to funct i on as paging butt ons or ■ A sequence of numbers o n your dial keypad th at serves as the pag i ng access c ode Example Rick Foylu nd, co mpany ar bi[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 41 Paging fo r Called Parties 4 Paging with V oice Paging When calle d parties are away from the ir phones, you can page them wit h loudspea ker paging by park ing their call then voice pagi ng them to t he extensi on where [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 42 Paging fo r Called Parties 4 Paging with Deluxe V oice Paging This fea ture combines cal l park an d loudspeaker pagi ng. Y ou can page a call er to call an extension or ca ll you. Y ou als o can add a pa ged party to an [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 43 Assi sting C allers w ith Speci al Tools 4 3. Press t he SPLIT button. 4. Press t he HOLD button. Unanswered pages return to you for fu rther assista nce. If t he allot ted time for paging a nnouncements ex pires du ring [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 44 Assi sting C allers w ith Speci al Tools 4 4. One of the following optio ns occurs: ■ The call automatic ally rings through when the bus y line becomes avail abl e. ■ If the line does not become av ailable within th e[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 45 Assi sting C allers w ith Speci al Tools 4 Procedures T o a ctiva te spli t-sw ap: 1. Press t he SPLIT-S W AP button. T o deactiv ate split-swap , do one of the fol lowing: 1. Press t he SPLIT button and all parties are j[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 46 Assi sting C allers w ith Speci al Tools 4 ■ Press t he SPLIT button. ■ Press t he RELEASE button. Overriding Diversion Feat ures Sometimes s ystem users diver t their incoming ca lls to anot her phone. For example, a[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 47 Assi sting C allers w ith Speci al Tools 4 Example Edward Murrow , W idgets, Inc . sal esma n, jus t f el l down a flight of s t airs bre aki ng his leg. T om Bronaw , who was nearby , call s the emer gency extensio n. As[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 48 Assi sting C allers w ith Speci al Tools 4 3. T he use r reco rds th e cr is is al ert in form ation . 4. The user pushes the NORMAL DISPLAY MODE butt on and the lamp turns off and the d isplay clea rs. Providing Emergenc[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 49 Assi sting C allers w ith Speci al Tools 4 Example Linda Mahon ey , W idgets, Inc. s pokespe rson, h as jus t suf f ered from a heart a ttack . T om Roberts, who works nearby , calls t he company’ s emer gency access t [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 50 Man agi ng Ou tsi de Lin es 4 Examples W idgets, In c. resear cher Su san Bealan is in a remote part of the w orld l ocating natural resources for manufactur ing envir onmentall y-safe bathtub c leanser . She needs to tal[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 51 Man agi ng Ou tsi de Lin es 4 Example In an ef fort to i ncrease t heir prof it marg ins, W idgets, Inc. i nstitut es a contr olled long-di stance ca lling pl an. Only thr ee customer service representati ves may use long[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 52 Using Features for Internal Use 4 ■ Special call st atus inf ormation ( designate d by MISCID in t his chapt er) Informat ion about the cha nging status of a call NOTE: Sometimes a b illing number displays for a calling[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 53 Using Features for Internal Use 4 These re strictions ove rride us er privi leges est ablished by your sys tem manager . T oll restr iction ca n be substi tute d for o utbound or s tati on-to- stat ion r estr icti ons by [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 54 Using Features for Internal Use 4 5. Select one of the follo wing option s: ■ If you he ar a confi rmation t one (3 shor t bursts of tone) , press th e RELEASE button. ■ If you h ear an in terce pt to ne (al terna tin[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 55 Using Features for Internal Use 4 Procedures T o use do n’t split: 1. Press t he DONT SPLIT butto n. 2. Dial the desired number . T o deactiv ate don’t s plit: 1. Press t he CANCEL button. T esting Phone System Compon[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 56 Using Features for Internal Use 4 ■ Activat e and deact ivate fu nctions associ ated with h unt groups . (Ask your system manager fo r more informat ion.) ■ Have tw o calls wait ing in your indiv idual call wait ing q[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 57 Using Features for Internal Use 4 3. Press t he NEXT button to advance to the ne xt name. 4. Select one of the follo wing option s: ■ Press t he MAKE CA LL b utton to call t he displa yed number . ■ If ente red name i[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 58 Using Features for Internal Use 4 Feature Name Leave W ord Calling Procedures T o store a m essage w hen a phon e is busy or a cal l goes una nswered: 1. Press t he START button. 2. Dial the desired extension . Called par[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 59 Using Features for Internal Use 4 Feature Name Messag e Retrieva l Procedures T o retr ieve messa ges: 1. Press t he COVER MSG RT button. Messag es displa y on the display . 2. Read messag es, if any , to the sys t em use[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 60 Using Features for Internal Use 4 Routing Calls Economically Y our system ca n route ou tgoing cal ls in th e most economical way based on th e time of day and the day of the week. Y our system manage r designat es one of[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 61 Using Features for Internal Use 4 Immediate Manual Override When you act i vate this opt ion, the curr ently activ e routing plan i s changed immedia tely to a new plan. The new plan re mains in ef fect unti l the ove rri[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 62 Using Features for Internal Use 4 Clocked Manual Override This opt ion lets you sp ecify the d ay and time to over ride the schedul ed T ime-of-Day rout ing plan . Y ou also ca n spec if y a dea ctivate day and time, or y[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 63 Using Features for Internal Use 4 2. Enter t he followi ng in the o rder shown: 1 throug h 7 (to specify t he day) 0000 thr ough 2359 (t o specify the hour) ■ Display s hows: ROUTE PLAN: x FOR: yyyy DEACT -TIME: zz: zz [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 64 Using Features for Internal Use 4 NOTE: This feat ure requi res at lea st one speech pro cessor circuit pack to be install ed into a syst em p ort carrier , sin ce you can perform VIAS ca pabi li t ies with spee ch synthe[...]

Central ized Attendan t Service 65 Ident ifying Dif ferences i n a CAS Environment 5 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 5 Centra lized Atte ndant S ervice Cent ralize d Att enda nt Ser vic e ( CAS ) allow s mu l ti-s w itch sy ste m s at m ore th an one loca tion to consoli date[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 66 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS-Associated T ones In addit ion to the stan dard consol e tones, a CAS console h as the following call identi fication tones : Using a CAS Display In [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 67 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS Operating Procedures Operati ng procedur es for CAS en vironments work simila rly to st andard environ m ents. Howev er , transfer ring calls , placi[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 68 Ident ifying Dif ferences i n a CAS Environment 5 Explain t o the cal ler that the calle d party cannot be reached. I f the caller wants to wa it, tran sfer the call agai n; then p r ess the REL EASE button. I[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 69 Ident ifying Dif ferences i n a CAS Environment 5 2. L isten for c a ll id en tifi ca tio n tone (if pr ovi de d by t he b ra nch) . 3. A nswe r t he call. 4. Select one of the follo wing option s: ■ Press t[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 70 Ident ifying Dif ferences i n a CAS Environment 5 ■ Press t he CONFERENCE button ■ Press t he T RAN SFER button The tran sferred call d rops, or r emote hold de activat es. Single-Li ne Phone — Night Ser[...]

Routin e Mainte nance 71 Testi ng th e Cons ole 6 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 6 Routine Maintenance Routine t esting a nd cleani ng for your console is qu ite simple. This chapter provide s step-by- step pro cedures for tes ting your console, de scribes cleaning procedur [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Routin e Mainte nance 72 Clean ing Your Console 6 T o test t he display and la m ps on a 30 2C console: 1. Press t he POS BUSY and VOLUME UP butt on simulta neously . 2. When fi nished, pr ess POS BU S Y to place conso le back in servi ce Clean[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 73 Glossa ry and Abbr eviat ions GL Glossa ry and Abbrev iations A AAR Se e Automa tic Alter nate R o uting (AAR ) . Abbreviated Dialing (AD ) A feat ure tha t allows c allers to p lac e c alls b y d ialing just one or two d ig its. AAR Automat[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 74 Automatic Call Distribution (ACD) split A method of routing c alls of a similar ty p e among ag ents in a c all c enter. Also, a g rou p of extens ions that are s taffed b y ag ents trai ned to han d le a c er tai[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 75 T he c ommuni c ations system itself consists of a d ig ital c omp uter, soft ware, st orag e d evic e, and c arriers with sp ec ial har d ware to p erform the c onnec tions. A c ommunic ations syste m p rovid es [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 76 I inside call A c all p lac ed fr om one te lep hone to an other within the loc al c ommun ic ations system. Integrated Se rvices Digital Network (ISD N) A p ub lic or p rivate n etwork t hat p rovi d es end -to-e[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 77 N network A series of p oints, nod es, or statio ns c onnec ted b y c ommunic atio ns c hannels. P PBX P rivate b ranc h exc hang e PRI Se e P rimar y R ate Int erfac e (P R I) . Primary Rate Interface (PRI) A sta[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 78 single-line phon e A p hone served b y a single-line tip and ring c ircuit (mod els 500, 2500, 7101A, 7103A). split Se e AD . status lamp A g reen lig ht that sho ws the statu s of a c all ap p earanc e or a featu[...]

Index 79 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 IN Index Numerics 302A /B c o nsol e d iag r am , 6 302C console d iag ram , 7 A a bbr e v i a t e d di a l i n g , 30 s e e s pe e d di al i n g , 30 a cce s s i n g i n di v idu a l o pe r a t o r s , 55 ac tivating d on’t sp lit s[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 80 attend ant rec all , 32 see rec allin g the op erator , 32 attend ant serial c alling , 49 se e p la c ing a ser i es of c a lls , 49 auto st art , 24 , 29 auto mati c al tern ate r outin g and aut om ati c r o ute se lec tio n , 52 se[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 81 c all waiting warning , 11 c alled -p arty id entific ation , 15 c aller informa tion , 14 ca l l - h a n dl i n g bu t t o n s ca n ce l , 10 release , 10 start , 10 c alling other c onsole o p erators , 57 c alling p rivileg e id ent[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 82 d ialing keyp ad area , 9 d irec t extension selec tion (DX S ) , 19 di sp la y , 12 c alled -p arty id entific ation , 15 c aller information , 14 di a gr a m , 12 d on’t sp lit , 54 E emerg e nc y c all s , 27 emerg e nc y n otif i[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 83 L lamp -te st swit c h , 6 leave wo rd c alling , 57 leav ing mess ag es , 57 leavin g messag es , 57 loc king out the o p erator , 32 l ou ds pe a k e r pa gi n g , 41 pa gi n g wi t h v o i ce pa gi n g , 41 l o u ds pe a k e r pa gi[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 84 pa gin g w i t h v o i ce pa gi n g , 41 pa r k i n g ca l l s , 37 p lac ing a series of c alls , 49 p lac ing c alls on hold , 26 p lac ing remote-hold c alls , 68 po s a v a i l , 11 p osition a vailab le, see pos avail , 11 pr i n [...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 85 timer b utton , 13 tones , 21 CAS -assoc iated tones , 66 transferri ng c a lls , 24 , 25 externa lly , 25 internally , 24 outsid e numbers , 25 transferri ng CAS c alls , 67 , 68 , 70 U user c alli ng p rivileg es , 16 usin g c al l w[...]

DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 86[...]