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Perle Systems 1S1P Bedienungsanleitung

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Richtige Gebrauchsanleitung

Die Vorschriften verpflichten den Verkäufer zur Übertragung der Gebrauchsanleitung Perle Systems 1S1P an den Erwerber, zusammen mit der Ware. Eine fehlende Anleitung oder falsche Informationen, die dem Verbraucher übertragen werden, bilden eine Grundlage für eine Reklamation aufgrund Unstimmigkeit des Geräts mit dem Vertrag. Rechtsmäßig lässt man das Anfügen einer Gebrauchsanleitung in anderer Form als Papierform zu, was letztens sehr oft genutzt wird, indem man eine grafische oder elektronische Anleitung von Perle Systems 1S1P, sowie Anleitungsvideos für Nutzer beifügt. Die Bedingung ist, dass ihre Form leserlich und verständlich ist.

Was ist eine Gebrauchsanleitung?

Das Wort kommt vom lateinischen „instructio”, d.h. ordnen. Demnach kann man in der Anleitung Perle Systems 1S1P die Beschreibung der Etappen der Vorgehensweisen finden. Das Ziel der Anleitung ist die Belehrung, Vereinfachung des Starts, der Nutzung des Geräts oder auch der Ausführung bestimmter Tätigkeiten. Die Anleitung ist eine Sammlung von Informationen über ein Gegenstand/eine Dienstleistung, ein Hinweis.

Leider widmen nicht viele Nutzer ihre Zeit der Gebrauchsanleitung Perle Systems 1S1P. Eine gute Gebrauchsanleitung erlaubt nicht nur eine Reihe zusätzlicher Funktionen des gekauften Geräts kennenzulernen, sondern hilft dabei viele Fehler zu vermeiden.

Was sollte also eine ideale Gebrauchsanleitung beinhalten?

Die Gebrauchsanleitung Perle Systems 1S1P sollte vor allem folgendes enthalten:
- Informationen über technische Daten des Geräts Perle Systems 1S1P
- Den Namen des Produzenten und das Produktionsjahr des Geräts Perle Systems 1S1P
- Grundsätze der Bedienung, Regulierung und Wartung des Geräts Perle Systems 1S1P
- Sicherheitszeichen und Zertifikate, die die Übereinstimmung mit entsprechenden Normen bestätigen

Warum lesen wir keine Gebrauchsanleitungen?

Der Grund dafür ist die fehlende Zeit und die Sicherheit, was die bestimmten Funktionen der gekauften Geräte angeht. Leider ist das Anschließen und Starten von Perle Systems 1S1P zu wenig. Eine Anleitung beinhaltet eine Reihe von Hinweisen bezüglich bestimmter Funktionen, Sicherheitsgrundsätze, Wartungsarten (sogar das, welche Mittel man benutzen sollte), eventueller Fehler von Perle Systems 1S1P und Lösungsarten für Probleme, die während der Nutzung auftreten könnten. Immerhin kann man in der Gebrauchsanleitung die Kontaktnummer zum Service Perle Systems finden, wenn die vorgeschlagenen Lösungen nicht wirksam sind. Aktuell erfreuen sich Anleitungen in Form von interessanten Animationen oder Videoanleitungen an Popularität, die den Nutzer besser ansprechen als eine Broschüre. Diese Art von Anleitung gibt garantiert, dass der Nutzer sich das ganze Video anschaut, ohne die spezifizierten und komplizierten technischen Beschreibungen von Perle Systems 1S1P zu überspringen, wie es bei der Papierform passiert.

Warum sollte man Gebrauchsanleitungen lesen?

In der Gebrauchsanleitung finden wir vor allem die Antwort über den Bau sowie die Möglichkeiten des Geräts Perle Systems 1S1P, über die Nutzung bestimmter Accessoires und eine Reihe von Informationen, die erlauben, jegliche Funktionen und Bequemlichkeiten zu nutzen.

Nach dem gelungenen Kauf des Geräts, sollte man einige Zeit für das Kennenlernen jedes Teils der Anleitung von Perle Systems 1S1P widmen. Aktuell sind sie genau vorbereitet oder übersetzt, damit sie nicht nur verständlich für die Nutzer sind, aber auch ihre grundliegende Hilfs-Informations-Funktion erfüllen.

Inhaltsverzeichnis der Gebrauchsanleitungen

  • Seite 1

    Page 1 SPEED LE and SPEED LE Express Serial Adapters User Guide Part number: 55 00174-14 Date: 1 1 Septem ber 2008 Navigating around this manual Using this on-line manual. See page 5. Fast Contents. See page 7. Contents. See page 8. Index. See page 60.[...]

  • Seite 2

    Page 2 Copyright statement This document must not be reproduced in any way what soe ver , either printed or electronically , without th e consent of: Perle Systems Limite d 60 Renfrew Drive Markham , Ontario, Canada L3R 0E1 Perle reserves th e rig ht to mak e chan ge s with ou t further notice, to any product s to improve reliability , function or [...]

  • Seite 3

    Page 3 FCC Note The product s described in this manual have been fo und to comply with the limits for a Class A digital de vice , pursuant to Part 15 of the FCC rules. These limit s are designed to provide reasonable protection again st harmful interfer ence when the equipment is operate d in a commercial environmen t. This equipment gener ates, us[...]

  • Seite 4

    Purpose of this manual SPEED LE User Guide Page 4 SPEED LE and SPEED LE Express Serial Adapters User Guide About this manual Purpose of this manual This manual tells you how to install, configure and use t he Perle SPEED LE and SPEED LE Express serial adaptor card s, cabling hardware, associ ated drivers and utilities. Who this manual is for This m[...]

  • Seite 5

    Using this on-line manual SPEED LE User Guide Page 5 Using this on-line manual The following is a brief guide to using this manual on-line. Document navigation This manual features document navigation hypertext button s in the header a rea as shown in the next pict ure; Hypertext jumps Y ou can als o navigate around this manual by clicking on an y [...]

  • Seite 6

    Page 6 Revision history Date Part number Descriptio n December 20 05 5500174-10 F irst issue of the SPEED LE user manu al. March 2007 5500174-1 1 Added ins tructions for a new Windows 20 00/XP/Server 2003/ Vist a installation process. Th ere are now three Windows drive rs to support 32 -bit, 64-bit x64, and 64 -bit Itanium operating systems/proce s[...]

  • Seite 7

    Page 7 SPEED LE and SPEED LE Express Serial Adapters User Guide Fast Contents A BOUT THIS MANUAL ................... ...................... .................. 4 R EVISION HISTORY .................... ....................... .................... 6 F AST C ONTENTS ..................... ......................... .................... 7 C ONTENTS ......[...]

  • Seite 8

    Page 8 SPEED LE and SPEED LE Express Serial Adapters User Guide Contents A BOUT THIS MANUAL .................... ...................... .................. 4 Purpose of this manual ................ .......................... ....................... ................. 4 Who this manual is for ................. .......................... ..............[...]

  • Seite 9

    Page 9 Installing under Linux ....................... ...................... ....................... ................. 23 General Installation Procedure for Linux ....... ................................. ........... 23 Installing Drivers onto Y our System ............ ................................. ............. 23 Install from Source RPM .....[...]

  • Seite 10

    Page 10 A PPENDIX A: T ROUBLESHOOTING ........................ .................. 53 Windows 2000/XP/Server 2003/V ista/Se rver 2008 .......... .......................... 54 General T roubleshooting under Wi ndows 2000/XP/Server 2003/Vist a/ Server 2008 ............. ...................................................................... ...........[...]

  • Seite 11

    Page 1 1 Chapter 1 Introduction Chapter 1 Introduction Y ou need to read this chapter if you want to... Y ou need to read this chapter if you want an introduct ion to the SPEED LE or SPEED LE Express serial adaptor cards, driver software, and utilities. This chapter provides introd uctory information ab out the Perle SPEED LE and SPEED LE Express s[...]

  • Seite 12

    Page 12 Chapter 1 Introduction About the SPEED LE Serial Adaptor cards The SPEED LE and SPEED LE Express Serial A daptor cards are mult i-port cards which provide extra serial port s for EIA-232, periph er als. These cards plug into your PC ser vers and provide 1, 2, 4, or 8 high sp eed ports suitable for remote acc ess, data collection , point of [...]

  • Seite 13

    Page 13 Chapter 1 Introduction Connection Accessories The connector box or cable requir ed for the SPEED LE product s you are using depends on the number of port s and product type. For details see Chapter 3 Cabling Information .[...]

  • Seite 14

    Page 14 Chapter 2 Installing Drivers and Host Cards Chapter 2 Installing Drivers and Host Cards Y ou need to read this chapter if you want to... Y ou need to read this chapter if you wa nt to install SPEED LE or SPEED LE Express serial adaptor ca rds, assoc iated hard ware, and s oftware. This chapter provides information about installing and confi[...]

  • Seite 15

    Page 15 Chapter 2 Installing Drivers and Host Cards Before Y ou S tart Before you install your SPEED LE or SPEED LE Express host cards and software, note that the procedure for installing an d configuring SPEED LE or SPEED LE Express serial adaptor cards varies for different oper ating syst ems. T o install under a p a rticular operating system, p [...]

  • Seite 16

    Page 16 Chapter 2 Installing Drivers and Host Cards Downloading Drivers From the Perle W ebsite Y ou can install the SPEED LE or SPEED LE Ex press driver and utilit y software from the Perle website. T o do this proceed as follows; 1. On your PC, start the Inte rnet browser you want to use. 2. Within your Internet browser window , select the softwa[...]

  • Seite 17

    Page 17 Chapter 2 Installing Drivers and Host Cards Installing under Windows 2000/XP/Server 2003/V ista/ Server 2008 This section describes how to install the SPEED LE or SPEED LE Express driver software under Microsof t Windows 2000, XP , Server 2003, V ista, or Server 2008. This section includes the following; • General setup procedure for W in[...]

  • Seite 18

    Page 18 Chapter 2 Installing Drivers and Host Cards Installing Device Drivers and Utilities onto Y our System T o install or enable the SPE ED LE or SPEED LE Express de vice drivers on your system proceed as follow s: 1. T urn on your PC and if required, log in. If you have installed any new SPEED LE or SPEED LE Express cards, a Found New Hardware [...]

  • Seite 19

    Page 19 Chapter 2 Installing Drivers and Host Cards 4. Unzip the driver zip file to a local dir ectory . We recommend that you us e the p serial-setup- < arch > .exe file, which will launch the insta llation wizard, to install the SPEED LE driver . 5. Double-click the pserial-setup- < arch > .exe inst a llation executab le and follow th[...]

  • Seite 20

    Page 20 Chapter 2 Installing Drivers and Host Cards 6. During the inst allation, you may get a Windows Logo message. Click Cont inue Anyway when these appear . Y our SPEED LE or SPEED LE Express driv er installation is now finished. Adding Additional Cards a nd/or Updating Drivers Whenever you add any additional SPEED LE or SPEED LE Express hardwar[...]

  • Seite 21

    Page 21 Chapter 2 Installing Drivers and Host Cards Configuring Serial Ports T o configure SPEED LE or SPEED LE Expre ss serial ports under Windows 2000, XP , Server 2003, V ista, or Serv er 2008 proceed as follows: 1. In the Windows desktop, click on the St a rt button and select Settings > Control Panel The control panel window is now displaye[...]

  • Seite 22

    Page 22 Chapter 2 Installing Drivers and Host Cards 5. In the De vice Manage r window , click on the M ultiport ser ial adapters icon to disp lay the currently installed devices. 6. In the De vice Manage r window , double click on the device whose properties you want to view or change The device Properties t abbed window is now displayed. 7. In the[...]

  • Seite 23

    Page 23 Chapter 2 Installing Drivers and Host Cards Installing under Linux This section tells you how to in stall host cards, soft ware drivers, and ut ilities under the Linux operating system and includes the following: • General Inst allation Procedure for Linux on page 23 • Inst alling Drivers onto Y our System on p age 23 • Creating Devic[...]

  • Seite 24

    Page 24 Chapter 2 Installing Drivers and Host Cards Install from Source RPM 1. Log in to the LINUX system as root user . 2. At the LINUX prompt, copy the supp lied perle-serial- < version > - < release > .src.rpm file onto your system in the /tmp directory . 3. Install the sour ce rpm by typing the following command: rpm –ivh perle-se[...]

  • Seite 25

    Page 25 Chapter 2 Installing Drivers and Host Cards Install from T ar File Driver V ersion 3.5.x or Higher 1. Log in to the LINUX system as root user . 2. At the LIN UX prompt, copy t he supplied p erle-serial .tgz file onto your system in the /tmp directory . 3. Unpack the file us ing the command: t ar –xzvf perle- serial-< version >-< [...]

  • Seite 26

    Page 26 Chapter 2 Installing Drivers and Host Cards Setting the DSR Signal The setultrap utility can be used to configure the DS R Always On option. This feature is used for systems where the wiring does not support the DSR sign al but the Host application still requires that the DSR be active. When t he DSR Always On option to set to "on,&quo[...]

  • Seite 27

    Page 27 Chapter 2 Installing Drivers and Host Cards Installing Host Cards and Cable Accessories This section describes the me chanical installation of the SPEED LE and SPEED LE Express host cards and associa ted connector boxes and ca bles for 1,2, 4, and 8 port s and includes the following; • Inst alling SPEED LE and SPEED LE Express Cards on p [...]

  • Seite 28

    Page 28 Chapter 2 Installing Drivers and Host Cards 3. Insert the SPEED LE or SPEED LE Express card you want to install into a vacant host PCI card slot and secure in place as shown in the next picture. 4. Repeat st ep 3. until you have insta lled all the SPEED LE or SPEED LE Express cards you want. 5. Replace and secure th e system cover . Install[...]

  • Seite 29

    Page 29 Chapter 2 Installing Drivers and Host Cards Installing Fan-out Cables and Connect or Bo xes on SPEED4 LE HD and SPEED8 LE HD Cards SPEED4 LE HD and SPEED8 LE HD cards have a single VHDCI-68 connector on the back panel. It provides the signals for 4 or 8 serial port s. A fan-out cable or connector box with the proper individual connectors ca[...]

  • Seite 30

    Page 30 Chapter 2 Installing Drivers and Host Cards Removing Host Cards T o remove any SPEED LE or SPEED LE Expr ess card from your system, proceed as follows; 1. T urn off the power to your system and unplug the power co rd. 2. Remove the system co ver to expose the inside of the co nnector pa nel for host cards. 3. Disconnect any cable s or conne[...]

  • Seite 31

    Page 31 Chapter 3 Cabling Information Y ou need to read this chapter if you want to... Y ou need to read this chapter if you want cabling informat ion for the SPEED LE and SPEED LE Express serial adaptor cards. This chapter provides cablin g and connector pinout info rmation for the SPEED LE and SPEED LE Express serial adaptor cards. Included are d[...]

  • Seite 32

    Definitions of Signals and Direction Page 32 Definitions of Signals and Direction EIA-232 Direction Description RI In Ring Indicator DCD In Data Carrier Detect RTS Out Request T o Send DSR In Data Set Ready TXD Out T ransmit Data RXD In Receive Dat a S-GND Signal Ground CTS In Clear to Send DTR Out Data T erminal Ready C-GND Chassis Grou nd[...]

  • Seite 33

    Definitions of Signals and Direction Page 33 DB9 Back Panel Conn ectors and Pinout The following diagram shows the SPEED1 LE and SPEED LE Expres s standard and Low Profile back pane ls respectively . DB9M pin EIA-232 1 DCD 2 RXD 3 TXD 4 DTR 5 S-GND 6 DSR 7 RTS 8 CTS 9 RI 10 C-GND[...]

  • Seite 34

    Host Card Back Panel Connectors and Pinouts Page 34 Host Card Back Panel Connectors and Pinouts This section contains di agram s and pinout information for the SPEED LE and SPEED LE Express host card back p anel connectors contains the follo wing; DB9 Back Panel Connectors an d Pinout on pag e 33 SPEED LE RJ45 Back Pane l Connectors and Pinout on p[...]

  • Seite 35

    Host Card Back Panel Connectors and Pinouts Page 35 SPEED LE RJ45 Back Pa nel Connectors and Pinout The following diagram shows the SPEED2 LE and SPEED4 LE RJ-45 cards back panel. The RJ45 connector has a 10-pin configuration. If you require an 8-pin connector configuration, use the pinout s in the RJ4 5 8- pin column. The conn ector pinout for eac[...]

  • Seite 36

    Host Card Back Panel Connectors and Pinouts Page 36 SPEED LE Express RJ45 Back Panel Connectors and Pinout The following diagram shows the SPEED2 LE Express and SPEED4 LE Express RJ-45 cards back panel. The RJ45 connector has a 10-pin configuration. If you require an 8-pin connector configuration, use the pinout s in the RJ4 5 8- pin column. The co[...]

  • Seite 37

    Host Card Back Panel Connectors and Pinouts Page 37 DB25 Femaie Parallel Port Pinouts The SPEED LE and SPEED LE Express parall el port pinouts are provided below for cards that support the parallel port. DB25 Pin Cent Pin Direction Signal Name Function No tes 1 1 out -S trobe Set Low p1ulse >0.5 us to send 2 2 out Data 0 Set to least significant[...]

  • Seite 38

    Host Card Back Panel Connectors and Pinouts Page 38 VHDCI-68 Ultra SCSI Back Pa nel Connectors and Pinout The following diagram shows the SPEED4 LE HD Low Profile and st andard back panels respectively . The connector pinout for each VHDCI-68 Ultra SCSI connector fitted to the SPEED4 LE HD Low Profile are as follows: VHDCI-68 Ultra SCSI Pin Number [...]

  • Seite 39

    Host Card Back Panel Connectors and Pinouts Page 39 9 S-GND 10 TXD3 11 DSR3 12 DTR3 13 DCD3 14 RTS 3 15 RI3 16 CTS3 17 RXD3 18 RXD2 19 CTS2 20 RI2 21 RTS 2 22 DCD2 23 DTR2 24 DSR2 25 TXD2 26 S-GND 27 TXD1 28 DSR1 29 DTR1 30 DCD1 31 RTS 1 32 RI1 33 CTS1 34 RXD1 35-42 NC 43 S-GND 44-59 NC 60 S-GND 61-68 NC VHDCI-68 Ultra SCSI Pin Number EIA-232[...]

  • Seite 40

    Host Card Back Panel Connectors and Pinouts Page 40 The following diagram shows the SPEED8 LE HD standard and Low pr ofile back panels respectively The connector pinout for each VHDCI-68 U ltra SCSI connector fitted to the SPEED8 LE H D, Low profile are as follows; Ports 1-8 of VHDCI- 68 Connector for SPEED8 LE HD adapter cards VHDCI-68 Ultra SCSI [...]

  • Seite 41

    Host Card Back Panel Connectors and Pinouts Page 41 13 DCD5 14 RTS5 15 RI5 16 CTS5 17 RXD5 18 RXD3 19 CTS3 20 RI3 21 RTS3 22 DCD3 23 DTR3 24 DSR3 25 TXD3 26 S-GND 27 TXD1 28 DSR1 29 DTR1 30 DCD1 31 RTS1 32 RI1 33 CTS1 34 RXD1 35 RXD8 36 CTS8 37 RI8 38 RTS8 39 DCD8 40 DTR8 41 DSR8 42 TXD8 43 S-GND VHDCI-68 Ultra SCSI Pin Number EIA-232[...]

  • Seite 42

    Host Card Back Panel Connectors and Pinouts Page 42 44 TXD6 45 DSR6 46 DTR6 47 DCD6 48 RTS6 49 RI6 50 CTS6 51 RXD6 52 RXD4 53 CTS4 54 RI4 55 RTS4 56 DCD4 57 DTR4 58 DSR4 59 TXD4 60 S-GND 61 TXD2 62 DSR2 63 DTR2 64 DCD2 65 RTS2 66 RI2 67 CTS2 68 RXD2 VHDCI-68 Ultra SCSI Pin Number EIA-232[...]

  • Seite 43

    Connector Box and Cable Guide Page 43 Connector Box and Cable Guide The connector pinout information for the SPEED LE produc t you are using depends on the number of port s and type of connector box or cable used as detailed in the ne xt table; Product Card edge connector Cabl e or connector box options For conne ctor pinout s see... SPEED LE RJ45 [...]

  • Seite 44

    Connector Box and Cable Pinouts Page 44 Connector Box and Cable Pinouts This section contains pinout information for the SPEED LE product ra nge connecto r box and cable accessories and cont ains the following; • RJ45 10-pin to DB25 Converter on page 45 • RJ45 10-pin to DB9 Converter on page 46 • RJ45 Connector Box on p age 47 • DB25 Connec[...]

  • Seite 45

    Connector Box and Cable Pinouts Page 45 RJ45 10-pin to DB25 Converter RJ45 pin DB25 Pi n EIA-232 DIRECTION 1 22 RI IN 2 8 DCD IN 3 20 DTR OUT 4 6 DSR IN 5 7 GND 6 2 TXD OUT 7 3 RxD IN 8 4 RT S OUT 9 5 CTS IN 10 N/C 1 & Shell 1 & Shell C-GND[...]

  • Seite 46

    Connector Box and Cable Pinouts Page 46 RJ45 10-pin to DB9 Converter RJ45 pin DB9 Pi n EIA-232 DIRECTION 1 9 RI IN 2 1 DCD IN 3 4 DTR OUT 4 6 DSR IN 5 5 GND 6 3 TXD OUT 7 2 RXD IN 8 7 RT S OUT 9 8 CTS IN 10 N/C Shell Shell C-GND[...]

  • Seite 47

    Connector Box and Cable Pinouts Page 47 RJ45 Connector Box Note The SPEED LE connector box cable needs to be secured or supp orted in case of sudden contact or excessive we ight on the cable s. Please ensure th at adequate caution is taken to avoid possibl e damage to the SPEED LE card or Host system. This can be accomplished by securing the ca ble[...]

  • Seite 48

    Connector Box and Cable Pinouts Page 48 DB25 Connector Box Note The SPEED LE connector box cable needs to be secured or supp orted in case of sudden contact or excessive we ight on the cable s. Please ensure th at adequate caution is taken to avoid possibl e damage to the SPEED LE card or Host system. This can be accomplished by securing the ca ble[...]

  • Seite 49

    Connector Box and Cable Pinouts Page 49 DB9 Connector Box Note The SPEED LE connector box cable needs to be secured or supp orted in case of sudden contact or excessive we ight on the cable s. Please ensure th at adequate caution is taken to avoid possibl e damage to the SPEED LE card or Host system. This can be accomplished by securing the ca ble [...]

  • Seite 50

    Connector Box and Cable Pinouts Page 50 DB25 Fan-Out Cable Note The SPEED LE fan-out cables need to be secured or supp orted in case of sudden contact or excessive weight on the cables. Please ensure that adequate caution is taken to avoid possible damage to the SPEED LE card or Host sys tem. This can be accomplished by se curing the cables to a ra[...]

  • Seite 51

    Connector Box and Cable Pinouts Page 51 DB9 Fan-Out Cable Note The SPEED LE fan-out cables need to be secured or supp orted in case of sudden contact or excessive weight on the cables. Please ensure that adequate caution is taken to avoid possible damage to the SPEED LE card or Host sys tem. This can be accomplished by se curing the cables to a rac[...]

  • Seite 52

    Low Profile Bracket Conversion Page 52 Low Profile Bracket Conversion The SPEED LE and SPEED LE Ex press cards come fitted with st andard brackets. Additional low profile brackets are in cluded with your SPEED LE a nd SPEED LE Express cards to accomodate low profile servers. This section describes how to convert your SPEED LE and SPEED LE Express c[...]

  • Seite 53

    SPEED LE Serial Adaptor Page 53 Appendix A: T roubleshooting Y ou need to read this appendix if you want to... Y ou need to read this appendix if you want information on troubleshooting problems with SPEED LE or SPEED LE Expres s serial adaptor cards. This appendix pro vide s ex amples of nor m al boot up messages and a table of er ror messages, th[...]

  • Seite 54

    SPEED LE Serial Adaptor Windows 2000/XP/Server 2003/Vista/Server 2008 Page 54 Windows 2000/XP/Server 2003/V ista/Server 2008 This section describes troubleshooting SPEED LE products unde r the Wind ows 2000, Windows XP , Windows Server 2003, Windows V i st a, or Windows Server 2008 operatin g systems and includes the following sections; • General[...]

  • Seite 55

    SPEED LE Serial Adaptor Windows 2000/XP/Server 2003/Vista/Server 2008 Page 55 General Troubleshooting under W indows 2000/ XP/Server 2003/V i sta/Server 2008 Windows Error Messages In the event of any e rror messages, che ck the W indows Event L og. Also open the Windows Device Manager and che ck for warming icons on the inst alled hardware. See yo[...]

  • Seite 56

    Making a technical support query Page 56 Appendix B: Contacting Perle Y ou need to read this appendix if you want to... Y ou need to read this app endix if you want to co nt act Perle for technical supp ort or any oth er queries about this product. This appendix includes the following sections; • Making a technical support query on page 56 • Re[...]

  • Seite 57

    Making a technical support query Page 57 Information needed when making a query When you make a technical suppor t enquiry please have the followin g information ready; Hint Print out this page and fill in th e table provided with the basic information you need. Item W rite details here Product name and version Problem description Operating system [...]

  • Seite 58

    Repair procedure Page 58 Making a support query vi a the Perle web page If you have an interne t co nne ction, ple ase sen d det ails of your p roblem to T echnical Support using the email links provided on the Per le web site in the ‘Support’ area . See also Perle support centr es worldwide on page 59 for email links and other cont act details[...]

  • Seite 59

    SPEED LE and SPEED LE Express Serial Adapters Perle support centres worldwide Page 59 Perle support centres worldwide SPEED LE and SPEED LE Express Serial Adapters Note Perle offers free technical supp ort to Perle Author ised Distributors and Re gistered Perle Resellers. T o access technical support pl ease visit the Perle we bsite at www .perle.c[...]

  • Seite 60

    #A B C D E F G H I J K L M N O P Q R S T U V W X Y Z SPEED LE Serial Adaptor Page 60 Index Numerics 4 port cards installing 27 A About this manual 4 C cables connector pinout s 43 cabling information 31 card edge connector pinout s 32 connector pinout s cables 43 card edge 32 distribution boxe s 43 contacting Per le Systems email 56 for technical s[...]

  • Seite 61

    #A B C D E F G H I J K L M N O P Q R S T U V W X Y Z SPEED LE Serial Adaptor Page 61 P product rep air form 58 R removing host cards 30 repair procedure 58 product repa ir form 58 RMA for m 58 RJ45 socket card edge views 32 pinouts 32 RMA form 58 S serial port s configuring under Windows 21 T technical support 56 centres worldwide 59 queries, infor[...]