Promise Technology 66 Pro Bedienungsanleitung

™ User's Manual Version 1.0 ®[...]

SuperTrak66™ User's Manual i Copyright Copyright by Promise Technology, Inc. (“Promise”), 2000. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respe ctive holders. IMPORTANT DATA PROTECTION INFO You should back u[...]

SuperTrak66™ User's Manual ii Table of Contents Introduction ________________________________ _________ 1 1.1 Promise Technology, Inc. ________________________________ 1 1.2 What is SuperTrak66? ________________________________ ___ 1 1.3 Key Features ________________________________ __________ 2 1.4 System Requirements ______________________[...]

SuperTrak66™ User's Manual iii 3.5 View / Define Array ________________________________ ____ 22 Define Array Definition Menu ________________________________ _______ 23 Creating a RAID 0 Array ________________________________ __________ 24 Creating a RAID 1 Array ________________________________ __________ 24 Creating a RAID 3 Array ________[...]

SuperTrak66™ User's Manual i v 5.2 SuperCheck Pull - Down Menu/Toolbar ____________________ 52 Using Pull - Down Menu Items ________________________________ ______ 52 Using View Pull - Down Menu ________________________________ _______ 53 Using Connection Pull - Down Menu ________________________________ __53 Using Preference Pull - Down Men[...]

SuperTrak66™ User's Manual v Viewing IOPx Object icons ________________________________ ________ 83 IOPx Information View ________________________________ ____________ 84 5.9 Channel (chx) Functions _______________________________ 86 Viewing Channel Object icons ________________________________ _____ 86 5.10 Hard Drive Functions ____________[...]

SuperTrak66™ User's Manual vi Fault Tolerance ________________________________ ________________ 109 Hot Spare Drive(s) ________________________________ ______________ 109 Troubleshooting ________________________________ ____ 110 7.1 Buzzer Alarms ________________________________ _______ 110 7.2 LED Display Codes _____________________________[...]

SuperTrak66™ User's Manual vii Figure 28: Array pull - down menu ................................................................................................ 52 Figure 29: Using View Pull - Down Menu ................................................................ .................... 53 Figure 30: Using Connection Pull - Down Menu .....[...]

SuperTrak66™ User's Manual viii Figure 78: Array Object View ................................................................................................ ........ 97 Figure 79: Array Information View ................................................................ ............................... 98 Figure A1: RAID 0 st riping interleaves[...]

SuperTrak66™ User's Manual ix Manual Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brackets Note: - Supplementary note containing important information Common expressions: “ Left - clic k ” - move the mouse cursor over the specified target, then click once with the left mouse button. [...]

SuperTrak66™ User's Manual x NOTES[...]

SuperTrak66™ User's Manual Chapter 1 - 1 - Introduction 1.1 Promise Technology, Inc. Pro mise Technology, Inc. was founded in San Jose in 1989 and established a proven track record for leading edge storage controller products. With an innovative product line, the company has pioneered the ATA RAID storage concept, allowing users to configure[...]

SuperTrak66™ User's Manual Chapter 1 - 2 - On the software side, SuperCheck comprises three “modules”: Console, Message Server , and Message Agent . These modules use TCP/IP connections to communicate with one another, allowing communication across a network . This allows system administrators to monitor and rebuild the SuperTrak RAID sy[...]

SuperTrak66™ User's Manual Chapter 1 - 3 - 1.4 System Requirements • 1 bus mastering PCI slot (PCI v.2.1 compliant) • 8MB EDO 72 - pin SIMM for cache RAM (units may ship with 16MB) • One to four Ultra ATA/66, Ultra ATA/33 or EIDE hard drive(s) for dedicate d use in the RAID array • Windows NT 4.0 (or later) on server stations; Window[...]

SuperTrak66™ User's Manual Chapter 1 - 4 - Other Operating Systems Other operating systems may or may not provide an OSM driver for I 2 O sufficient to attach to SuperTrak66 arrays. However, Promise is not officially supporting any alternative operating system at this time.[...]

SuperTrak66™ User's Manual Chapter 2 - 5 - Getting Started This chapter is designed to help you prepare SuperTrak66 for installation into Windows NT 4.0 system servers. Please read through this chapter carefully before attempting to install SuperTrak66 . Users should record their current CMOS (system setup) settings before making any changes[...]

SuperTrak66™ User's Manual Chapter 2 - 6 - SuperTrak66 Controller Card Seen in Figure 1 , the SuperTrak66 controller card has several physical fe atures of interest for purposes of installation: A SIMM socket for EDO memory (minimum 8MB required), 4 IDE channel connections (1 “master” drive per channel), an alarm buzzer, a battery, and 4[...]

SuperTrak66™ User's Manual Chapter 2 - 7 - 2.2 Quick I nstallation Checklist Refer to this checklist to ensure that all hardware and software components necessary for your SuperTrak66 to operate efficiently are installed. Hardware Installation þ At least one drive is cabled and att ached to the controller. þ SuperTrak66 controller card is [...]

SuperTrak66™ User's Manual Chapter 2 - 8 - 2.3 Hardware Installation 1) Install EDO memory into the SIMM slot at SIMM1 (see Figure 1 ). The minimum memory requirement is 8MB. For optimal performance, Promise recommends at least 16MB. Some units may ship with 16MB memory. 2) Remove prote ctive label for 3V (CR2032 or compatible) battery shipp[...]

SuperTrak66™ User's Manual Chapter 2 - 9 - 2.4 Software Installation This section covers various software - related installation issues for SuperTrak66. These include: BIOS Utility, Network Connection, Driver Installation, and Application Installation. BIOS Utility The SuperTrak66 BIOS utility (“SuperBuild”) must be used to create the fi[...]

SuperTrak66™ User's Manual Chapter 2 - 10 - 5) Highlight “TCP/IP Protocol” from the listbox, then click on the “OK” button. 6) Windows NT will proceed to install the TCP/IP protocol stack. 7) Click on the “Configure” button. 8) Enter the network IP address. If you do not know the IP address, cont act your network administrator. A[...]

SuperTrak66™ User's Manual Chapter 2 - 11 - Driver Installation for Existing Windows NT 4.0 System The fol lowing procedure details the installation of the SuperTrak66 drivers on a system with Windows NT version 4.0 or later already installed. Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompt[...]

SuperTrak66™ User's Manual Chapter 2 - 12 - Driver Installation During New Install of Windows NT 4.0 Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompted for the drivers. 1a) Floppy Install: Boot the computer with the Windows NT installation diskettes. 1b) Floppyless Install: Boot from floppy [...]

SuperTrak66™ User's Manual Chapter 2 - 13 - SuperCheck Installation There are several layers of the SuperCheck software installation which must be installed on the appropriate netwo rk servers/workstations. Make sure the SuperTrak66 I 2 O device driver is installed as detailed on p. 9 before moving on to install the SuperCheck utility softwa[...]

SuperTrak66™ User's Manual Chapter 2 - 14 - NOTES[...]

SuperTrak66™ User's Manual Chapter 3 - 15 - SuperBuild™ This chapter contains a Setup Task Quick Reference which is a checklist of tasks needed to initialize your SuperTrak66 system, followed by a step - by - step instructional breakdown of each task. The second half of this chapter is a vi sual and technical description reference includin[...]

SuperTrak66™ User's Manual Chapter 3 - 16 - Entering the BIOS SuperBuild utility When the system boots, you will see the Promise SuperTrak66 BIOS sign - on banner appear on the screen. Once the BIOS identifies arrays attached to the SuperTrak66 controller, it will offer an opti on to enter the SuperBuild utility. Press [Ctrl - F] to initiali[...]

SuperTrak66™ User's Manual Chapter 3 - 17 - 3.2 SuperTrak BIOS Reference When the SuperTrak66 BIOS loads during sy stem boot time, it displays pertinent information about the RAID arrays which it finds, then displays “Press <Ctrl - F> to enter Array BIOS Configuration Utility” (see below). Figure 5 : SuperTrak66 BIOS startup The in[...]

SuperTrak66™ User's Manual Chapter 3 - 18 - Status Shows one of three possible array status condi tions: Functional The array is fully operational, and no problems are present. Critical The array is operational, but has lost its fault tolerance. For RAID array levels 1, 3 and, 5 the array contains a failed drive. The user should identify and[...]

SuperTrak66™ User's Manual Chapter 3 - 19 - 3.3 Auto Setup By pressin g the [1] key while in the Main Menu screen, the “Auto Setup” screen is displayed (see below). It is divided into sections: “Auto setup options menu”, “Auto setup configuration,” and “Keys Available”. Figure 7 : Auto setup scree n Auto Setup Options Menu Th[...]

SuperTrak66™ User's Manual Chapter 3 - 20 - RAID 5 (needs 3 drives min.) Data/Parity Striping Auto Setup Configuration This section of the Auto Setup Menu contains four fields: Mode Items in this field correspond to the selections found in the “Optimize Array For” field in the Auto Setup Menu sec tion (see table on page 19 ). Spare Drive[...]

SuperTrak66™ User's Manual Chapter 3 - 21 - 3.4 View Drive Assignments By pressing [2] on the “Main Menu” screen, the “View Drive Assignments” screen is displayed (below). This screen does not allow modifications to any of the four fields. Figure 8 : View Drive Assignments screen Channel: ID This field shows the SuperTrak66 controlle[...]

SuperTrak66™ User's Manual Chapter 3 - 22 - 3.5 View / Define Array By pressing [3] from the “Main Menu” scree n, the “Define Array Menu” is displayed (see Figure 9 below). There may already be existing arrays configured on this screen or it may appear as indicated in the figure below. The Define Array screen allows users to manually[...]

SuperTrak66™ User's Manual Chapter 3 - 23 - Capacity (MB) The values in this column reflect the total ca pacity in MB (megabytes) for that array. Status This column displays the state information for each array. Status definitions can be found at the beginning of Section 3.2. Define Array Definition Menu Selecting an Array # from the Define [...]

SuperTrak66™ User's Manual Chapter 3 - 24 - Creating a RAID 0 Array In the Definition Menu section (see Figure 10 ), use the [Space] key to cycle through array types and select "RAID 0" for RAID Level. You wi ll be joining the drives you assign to this array together and splitting (or striping) data writes among the members of the [...]

SuperTrak66™ User's Manual Chapter 3 - 25 - Figure 11 : Two - Drive Mirroring Dialogue Window Once the process is complete, you will be returned to the [ Define Array ] menu where the arr ay will be shown as defined. NOTE: you may choose to attach an unassigned third drive to SuperTrak66 to act as a "hot spare” replacement (see p. 28 [...]

SuperTrak66™ User's Manual Chapter 3 - 26 - Assigning Four Driv es to a Mirroring Array Under the [ Drive Assignments ] section, assign all drives to the array and save the information with <Ctrl - Y>. SuperBuild will automatically create tw o striped pairs of drives (RAID 0+1). You will be returned to the [ Define Array ] Menu where t[...]

SuperTrak66™ User's Manual Chapter 3 - 27 - Creating a RAID 5 Array Use the information in Chapter 6 to help determine the selection of a RAID 5 array. In the Definition Menu section, use the [Space] key to cycle through array types and select "RAID 5" for RAID Mode. You must configure such an array using a minimum of three drives [...]

SuperTrak66™ User's Manual Chapter 3 - 28 - NOTE: Since spanning uses the full capacity of each assigned drive, different capacity drives may be used without adversely a ffecting the performance of the array. No other RAID benefits are provided (see Chapter 6). Assigning Drives to a Spanning Array Under the [ Drive Assignments ] section, hig[...]

SuperTrak66™ User's Manual Chapter 3 - 29 - Fi gure 13 : Assigning Bootable Array Disk Array Recognition Order During startup, the disk arrays on the SuperTrak66 are recognized in this order: 1) The array set to bootable in the SuperBuild TM setup 2) B y the Array number (i.e. Array 1, Array 2…). This would be involved in determining which[...]

SuperTrak66™ User's Manual Chapter 3 - 30 - Figure 14 : Delete Array Menu NOTE: Deletion of an existing disk array could result in the loss of all dat a from the hard drives of the affected array. Record all array information, including array type, disk members, and stripe block size, in case you wish to undo a deletion. Arrays may possibly [...]

SuperTrak66™ User's Manual Chapter 3 - 31 - Figure 16 : Controller configuration screen This screen allows you to modify the “Halt On Error” option (enable/disable) by pressing the spacebar. “Halt O n Error” is enabled if you want the system to halt pro cessing during bootup if the SuperTrak66 BIOS determines that there is an array e[...]

SuperTrak66™ User's Manual Chapter 4 - 32 - Super Check™ Setup SuperCheck™ is Promise Technology’s array and system monitoring utility. With SuperCheck, you can monitor you’re arrayed hard drives, rebuild arrays, and check the operation of server - level components (fans, etc.). There are four basic softwa re components to SuperCheck[...]

SuperTrak66™ User's Manual Chapter 4 - 33 - A typical installation of the SuperCheck software compon ents on a network might look like Figure 17 on page 32 . The major elements of this network are (from top to bottom): − Remote Monitoring Stations (via Internet) − Main Network File Server (with direct I nternet access via a Firewall) −[...]

SuperTrak66™ User's Manual Chapter 4 - 34 - 4.1 SuperCheck Installation SuperCheck has man y component modules, which, depending on your scenario, may or may not need to be installed on your system. The following “Installation Scenarios” describe what components are to be installed, and where. Installation Scenarios The following install[...]

SuperTrak66™ User's Manual Chapter 4 - 35 - To access a SuperTrak system remotely across a LAN 1) Install the Message Server software on to one (or more) systems on the LAN. The system(s) chosen for the Message Server ma y also include a SuperTrak66 station, be an independent station on the LAN, or act as a network server for the LAN. All Me[...]

SuperTrak66™ User's Manual Chapter 4 - 36 - Common Component Installation This section outlines the installation procedure for a component of the SuperCheck software package. See the installation scenarios outlined in section 4.1.1 to determine which components to install. NOTE : If you are re - installing SuperCheck, you must first stop the[...]

SuperTrak66™ User's Manual Chapter 4 - 37 - 6) When the “C hoose Destination Location” window (see Figure 19 below) comes up, choose a directory to install this component. 7) Click “Browse” to select a Destination folder on your system other than the folder suggested by default. Click the “ Next” button to accept the location sel[...]

SuperTrak66™ User's Manual Chapter 4 - 38 - 8) The “Select Program Folder” window comes up next, shown in Figure 20 below. Choose a Start menu folder t o list this item under by entering a folder name, and selecting a “parent” folder from the list under which this new folder’s contents will reside. Click the “Next” button to pr[...]

SuperTrak66™ User's Manual Chapter 4 - 39 - 9) The “Start Copying Files” window will then be displayed (see Figure 21 below). Verify that the proper component(s), destination folder, and program folder you selected for installation are correct, then click on “Next” to proceed . If otherwise, click the “Back” button to go back and[...]

SuperTrak66™ User's Manual Chapter 4 - 40 - Figure 22 : “Setup Needs the Next Disk” pop - up window 11) When the installation is complete, you will see the “Setup Complete” window. Click on the “Finish” button to complete the install process for this component and restart your s ystem.[...]

SuperTrak66™ User's Manual Chapter 4 - 41 - 4.2 SuperCheck Administration Once installation is complete, you may begin using the SuperCheck utility. There are still a few things that need to be configured before your SuperCheck install and administration are complete. This section will o utline tasks necessary to complete SuperCheck Administ[...]

SuperTrak66™ User's Manual Chapter 4 - 42 - Array Administration Array administration is the ability to create, view, modify and delete arrays. The ability to view the status of an array through the utility allows identification of problems which may require user intervention to prevent the array from going down or to restore fault tolerance[...]

SuperTrak66™ User's Manual Chapter 4 - 43 - Identifying Prob lems There are a variety of problems which can be detected by SuperCheck, allowing you to possibly prevent a system crash or data loss due to a hardware problem. The software can determine if an array member has failed, show whether the housing temperature is within operational par[...]

SuperTrak66™ User's Manual Chapter 4 - 44 - 4.3 SuperCheck Quick Reference The following sect ion is a listing of initial steps necessary to complete each task during administration of a SuperTrak66 server system using the SuperCheck utility. These tasks are not listed in any particular order, nor is this intended to be a complete, step - by[...]

SuperTrak66™ User's Manual Chapter 4 - 45 - Deleting an Existing User 1) Select the icon representing the user you wish to delete. 2) Right - click the icon and select “ Delete ” from the po p - up menu. 3) Choose “ Yes ” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin pri[...]

SuperTrak66™ User's Manual Chapter 4 - 46 - Deleting an Existing Array NOTE: Deleting an array may result in the loss of all data contained on it. Be sure to back up any needed data before deletion. 1) Select the icon of the array you wish to delete 2) Right - click the icon and choose “ Delete ” from the pop - up menu. 3) Cl ick the “[...]

SuperTrak66™ User's Manual Chapter 4 - 47 - Removing an User From an Email Receiver List 1) Double - click on the Message Agent from which you wish to remove a user for email alert notification(s). This will open the Message Agent main screen. Find the Information View of the Message Agent screen. 2) Under the “ Emai l receiver list ” se[...]

SuperTrak66™ User's Manual Chapter 5 - 48 - Using SuperCheck™ This section is an in - depth software functionality reference for the SuperCheck RAID Manager. It contains step - by - step instructions on activating events, modifying values, and executing all major tasks . 5.1 Main Window Upon starting SuperCheck, the main window will be dis[...]

SuperTrak66™ User's Manual Chapter 5 - 49 - Using Tree View The Tree View can display every element of your SuperTrak66 system. This menu behaves like the Tree View in Windows Explorer (Explorer shows logi cal drives and folders, etc… in a hierarchical menu structure). You may also choose to expand or collapse Tree View items, or hide/disp[...]

SuperTrak66™ User's Manual Chapter 5 - 50 - Console & Server level rights : no special user or administrative rights are required since the name applies only to the user’s s ystem. Array & User level rights : requires administrative (password - protected) rights since other Agents can see the array and potentially access the levels[...]

SuperTrak66™ User's Manual Chapter 5 - 51 - Using Object View The device icons generated by a double - clic k in the Tree View will be displayed in this portion of the window. Double - clicking an icon in the Object View highlights the item corresponding to it in the Tree View and changes the Object View to include any items directly connect[...]

SuperTrak66™ User's Manual Chapter 5 - 52 - Using Status Bar Figure 27 : Using Status Bar SuperCheck’s status bar is no different than any other Windows program. The status bar is located just below the Main Window of Su perCheck and provides status information of various administration functions such as (Ready, Rebuilding, etc…). The St[...]

SuperTrak66™ User's Manual Chapter 5 - 53 - Using View Pull - Down Menu Figure 29 : Using View Pull - Down Menu By checking or unchecking items with the mouse, this pull - down menu selects or deselects the appearan ce of the Toolbar icons, Status Bar , and/or Tree View window. Using Connection Pull - Down Menu Figure 30 : Using Connection P[...]

SuperTrak66™ User's Manual Chapter 5 - 54 - Using Preference Pull - Down Menu Figure 31 : Using Preference Pull - Down Menu The Preference pull - down menu allows users or administrators to change the way the SuperCheck Main Window is displayed: Font Selecting Font allows you to select a different font and/or font color to display te xt Back[...]

SuperTrak66™ User's Manual Chapter 5 - 55 - Start/Stop AutoDemo press F12 key Next Item press F10 Previous Item press F11 Using Help Topics Activated from the pull - down menu or toolbar icon, online help offers i nformation on functions and how - to items accessible from the SuperCheck utility. There are two major areas, Contents and Find. [...]

SuperTrak66™ User's Manual Chapter 5 - 56 - Find Creates a comprehensive index based on each word and topic found in the Help file. Figure 34 : Using Help Find Window[...]

SuperTrak66™ User's Manual Chapter 5 - 57 - Using SuperCheck Toolbar Figure 35 : Toolbar icons Toolbar icons and their associated functions are available depending on which o f the items in the Tree View is highlighted as described in the descriptions below. New Server : available when the Console icon is active. It allows the user to create[...]

SuperTrak66™ User's Manual Chapter 5 - 58 - Create Array : available when an Message Agent icon is active. This allows user to create a New Array on the SuperTrak66 system. The user must have “User Account Rights” (see p. 80 for det ails). Delete User : available when a User icon is active. This allows an administrator to delete the user[...]

SuperTrak66™ User's Manual Chapter 5 - 59 - 5.3 Console Functions The SuperCheck “Console” in the SuperCheck utility main screen represents the system from which you are monitoring your SuperTrak66 system(s). Its icon appears at the top of the Tree View (see below). When this icon is highlighted, you may also access all Console functions[...]

SuperTrak66™ User's Manual Chapter 5 - 60 - Figure 37 : Labeling New Message Server Viewing Console Object icons Once a Message Server has been created, double - clicking on the Console icon will display the associated “Message S erver” icon(s) in the Object View. These represent the message server(s) connected to the SuperTrak66 console[...]

SuperTrak66™ User's Manual Chapter 5 - 61 - 5.4 Message Server Functions The “Message Server” icon in the SuperCheck Tree View represents the server that acts as a “gateway” into a particular SuperTrak Pro system. The sys tem may be composed of one server (the “gateway” server itself), or multiple servers. Message Servers may or [...]

SuperTrak66™ User's Manual Chapter 5 - 62 - 2) Left - click on “Disconnect” in the pull - down/pop - up menu. Figure 40 : Disconnecting Message Server pull - down 3) Click the “Confirm” bu tton. The Server connection from the SuperTrak66 will be taken "offline." This change will take effect immediately. NOTE: Disconnecting [...]

SuperTrak66™ User's Manual Chapter 5 - 63 - Figure 41 : Connecting Message Server pull - down Switching to Another Server 1) To connect to a Message Server in a different location, make sure the Message Server icon is highlighted, then enter the IP address and label name of the desired server in the Information View (see Figure 37 ). 2) Clic[...]

SuperTrak66™ User's Manual Chapter 5 - 64 - Viewing Message Server Object icons Double - clicking on the “Message Server” icon will display the SuperTrak66 system server icons connected to the highlighted mess age server within the Object View (see top of figure below). Clicking on the individual icons here reveals the Message Agent Info[...]

SuperTrak66™ User's Manual Chapter 5 - 65 - IP Addres s This series of four text boxes contains the IP address of the message server currently highlighted. The IP address field is greyed out so you can not change the IP address. Version Information This field contains information pertaining to the build versi on of SuperCheck currently opera[...]

SuperTrak66™ User's Manual Chapter 5 - 66 - 5.5 Message Agent Functions The “Message Agent” icon(s) in the SuperCheck utility main screen represent the SuperTrak66 servers connected to the Message Server in a particular SuperTrak66 system. There may be only one member in a network (the server itself), or there may be additional servers c[...]

SuperTrak66™ User's Manual Chapter 5 - 67 - Figure 44 : Crea ting New User screen 3) A “ New User ” icon will appear. Double - click on it to view the user Information View. 4) Modify all the user information according to the desired access level for the new user (see section 5.6 for more details on “User Rights”) 5) If the use r has[...]

SuperTrak66™ User's Manual Chapter 5 - 68 - Setting Up E - mail Alert Notification 1) Double - click on the Message Agent icon from where you want to receive email alert notifications. This will reveal the Message Agent main screen. Find the Information View of the Message Agent screen s imilar to below. Figure 45 : Setting E - mail Alert bo[...]

SuperTrak66™ User's Manual Chapter 5 - 69 - Figure 47 : Setting Email Address window 3) Under the “ Email receiver list ” segment of the Information View, type in the email address of the user you wish to receive email alert notification in the “ Email address ” field . 4) Click on the “Add” button to add this user to the list. R[...]

SuperTrak66™ User's Manual Chapter 5 - 70 - Figure 49 : Adding/Removing Events for Email Alert 2) Sele ct the event you wish to modify in the “Event” column. 3) Right - click on the “Email” column and select “yes” to have this event send alert email notification. Otherwise, select “no” to remove it as an alert event. 4) When [...]

SuperTrak66™ User's Manual Chapter 5 - 71 - NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer. Scheduling allows synchronization to take place at off - pe ak time periods. Viewing Message Ag[...]

SuperTrak66™ User's Manual Chapter 5 - 72 - Figure 52 : Message Agent Information V iew DNS Name, IP Address & Version Info These three fields correspond to the “Server name,” “IP address,” and “Version information” fields in the Message server information box above. They cannot be modified from here. Save User Password By ch[...]

SuperTrak66™ User's Manual Chapter 5 - 73 - SuperTrak66 server in question in the two boxes directly below (“SMTP server” and “Email ID”.) SMTP Server Enter the SMTP server name or IP address of your mail server. Contact the System Administrator if you need this information. If you need to change information already entered, press th[...]

SuperTrak66™ User's Manual Chapter 5 - 74 - Figure 53 : Alert Events & Schedule Synchronization screen Alert Events This area (se e above) allows you to choose which types of events will generate an email alert and/or report. To do this, highlight a particular event in the “Event” column, then click once in the same row on either the[...]

SuperTrak66™ User's Manual Chapter 5 - 75 - 5.6 User Management Functions The “Users” icon in the Tree View is a folder containing a list of users and administrators who are permitted access to a particular SuperTrak66 system’s status. Creating A New User 1) Right - click the “ Users ” icon in the Tree View area of SuperCheck Main [...]

SuperTrak66™ User's Manual Chapter 5 - 76 - Figure 55 : Deleting User menu 2) Right - click the icon and select “ Delete ” from the pop - up menu. 3) Choose “ Yes ” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin privileges. This protects the admin from being locked out of[...]

SuperTrak66™ User's Manual Chapter 5 - 77 - Figure 56 : User icons in Object View The “Admin” icon in the Tree Vi ew represents the configuration of a user who has “User Account Rights” on a particular SuperTrak66 system. Double - clicking on the icon will display an “Administrator Information View”, as shown in Figure 57 next pa[...]

SuperTrak66™ User's Manual Chapter 5 - 78 - Figure 57 : User Information View Adapter Main tenance Rights By checking the “ Enabled ” box, the user will be able to modify cache and performance tuning parameters for the SuperTrak66 card. User Account Rights By checking the “ Enabled ” box, the user will be able to assign or modify use[...]

SuperTrak66™ User's Manual Chapter 5 - 79 - 5.7 I 2 O RAID Functions The “I 2 O RAID” icon(s) in the Tree View represents the I 2 O component installed on a Message Agent. Through here, you can identify model information and hardware/firmware versions. Viewing I 2 O RAID Object icons D ouble - clicking on an “I 2 O RAID” icon generat[...]

SuperTrak66™ User's Manual Chapter 5 - 80 - 5 .8 IOPx Functions The “IOP x ” (I/O Platform #x) icon(s) represent individual SuperTrak66 controller cards which may be installed as part of a single or multiple SuperTrak66 server system as seen by SuperCheck. From her e, users may create a new array, can view information on specific servers[...]

SuperTrak66™ User's Manual Chapter 5 - 81 - 4) The new array icon will be created in the Tree View, titled with the text entered into the “Name” field. 5) Drag and drop any unassigned drive icon within the Tree View area on top of the array icon which you have just created in order to add the drive to the array (unassigned drive i cons d[...]

SuperTrak66™ User's Manual Chapter 5 - 82 - Using The Event Viewer After "Read Events" has been selected, the Event Viewer window appears (see below). The Event Viewer lists events according to type, date, status, and array status. The entire events log is not shown or accessed from the memory buffer since it can be quite large. 1)[...]

SuperTrak66™ User's Manual Chapter 5 - 83 - Changing Dirty Threshold Flush Start Setting As part of the System Cache Policy settings, a user is able to change the maximum percentage of the total onboard SuperTrak66 memory th at can be occupied by data that has not yet been written to disk (i.e. "dirty" data) before it is flushed fr[...]

SuperTrak66™ User's Manual Chapter 5 - 84 - IOPx Information View The Information View displays the “IOP x Information View” as seen in Figure 65 . The fi elds displayed in the “IOP x Information View” are defined as follows: System Information The “System information” section contains a list box which holds information concernin[...]

SuperTrak66™ User's Manual Chapter 5 - 85 - System Cache Policy The “System cache policy” section contains a series of fields and text bo xes as follows: Cache block size (KB) This field reflects the size of a unit block in the cache module. It cannot be modified from here. Total cache size (MB) This field indicates how much of the Super[...]

SuperTrak66™ User's Manual Chapter 5 - 86 - 5.9 Channel (ch x ) Functions The “ch x ” icons represent particular drive channels (i.e. 1,2,3,4) on the SuperTrak66 controller card. Viewing Channel Object icons Double - clicking on the icon displays the icons of the hard drives connected to the channel in the Object View. There is no Inform[...]

SuperTrak66™ User's Manual Chapter 5 - 87 - 5.10 Hard Drive Function s The hard drive i cons represent hard drives connected to the SuperTrak66 controller card. The icons will be identified by the drive’s make, model, status, size, DMA mode, and array configuration. Hard Drive Information View Since the hard drives are the last level in th[...]

SuperTrak66™ User's Manual Chapter 5 - 88 - 5.11 Enclosure Functions The “Enclosure X ” icon(s) represent the server - level monitoring capabil ities of SuperCheck. From this icon, users may choose to enable alerting alarms during rebuilding and synchronizing of arrays. In addition, they may monitor enclosure status if the user has mount[...]

SuperTrak66™ User's Manual Chapter 5 - 89 - Enclosure Information View The Information View shows a graphical representation of the FastSwap66 or SuperSwap66 “hot” swap enclosures, along with the monitored components (fan, temperature, or power), as shown below. Figure 69 : Enclosure Information View The “fan” icons will display eith[...]

SuperTrak66™ User's Manual Chapter 5 - 90 - 5.12 Array Functions The “Array” icon in the Tree View represents the architecture of a particular array. From here, admin users can de lete an existing array, rebuild data to a replacement disk, synchronize data on mirrored drives, rename the array, turn on/off read and write back cache, and v[...]

SuperTrak66™ User's Manual Chapter 5 - 91 - Rebuilding An Array You will want to rebuild an array whenever a drive has failed and been removed from a RAID 1, 0+1, 3 or 5 array. For continuous operation, a replacement drive ca n be "hot" swapped while the attached system is operational. NOTE: In most cases, the rebuild process is in[...]

SuperTrak66™ User's Manual Chapter 5 - 92 - Using Rebuild Wizard Step 1 1) Select the correct Target drive which will receive data (see below) Make sure you select the blank new or replacement drive. The unselected drive(s) will contain “good” data. This will be the remaining working drive(s) of an a rray, or a system drive containing ex[...]

SuperTrak66™ User's Manual Chapter 5 - 93 - Step 2 1) Confirm the Target or “Rebuild” disk by drive identification. 2) Click "Finish" button to initiate physical Rebuild, click the Back button to review Step 1, or Cancel b utton to Stop (see figure below) Figure 73 : Rebuild Wizard Step 2 3) Once Array Rebuild has begun, you wi[...]

SuperTrak66™ User's Manual Chapter 5 - 94 - To Stop Rebuild 1) To halt the Rebuild process, right - click the Array # again. 2) The pull - down menu will appear showi ng the Stop Rebuild option as shown below (see below). 3) Once "Stop Rebuild" is selected, you will be asked to verify "Cancel Rebuild?" 4) Click "OK&q[...]

SuperTrak66™ User's Manual Chapter 5 - 95 - Figure 76 : Array Synchronization pull - do wn NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer. Halting Synchronization 1) To halt the drive syn[...]

SuperTrak66™ User's Manual Chapter 5 - 96 - Turning On Read Cache Depending on the application or server operation in which the SuperTrak66 is used, admin/users may elect to turn on the read cache feature of the SuperTrak66 contr oller for performance purposes or disable caching entirely. Presence or absence of read cache may have a dramatic[...]

SuperTrak66™ User's Manual Chapter 5 - 97 - Viewing Cache Memory Statistics The usage performance statistics of the SuperTrak66 mem ory provides the admin/user with information about the effectiveness and efficiency of the cache. Such statistics may be used as the basis of adjusting the amount of cache memory, size of read/write cache, or di[...]

SuperTrak66™ User's Manual Chapter 5 - 98 - Information View The Information View displays information pertinent to the operation of the chosen array, as seen below. Figure 79 : Array Information View[...]

SuperTrak66™ User's Manual Chapter 5 - 99 - The fields displayed on the previous page are defined as follows: Name This field contains the name of the array. RAID Level The “RAID level” text box contains the RAID level information of the array. Pressing on the arrow along on the right edge of the text box (operational only when creating [...]

SuperTrak66™ User's Manual Chapter 5 - 100 - Partial read cache hit This field shows the number of partial read cache requests made to this particular array since the field was last reset. Partial write cache hit This field shows the number of partial write cache hit requests made to this particular array since the field was last reset. Dirt[...]

SuperTrak66™ User's Manual Chapter 5 - 101 - NOTES[...]

Supe rTrak66™ User's Manual Chapter 6 - 102 - RAID Setup This chapter discusses the various types of RAID arrays, their applications, including performance and reliability considerations, and gene ral maintenance information. Given the variety of applications for RAID systems, the various RAID levels each have advantages and disadvantages. D[...]

Supe rTrak66™ User's Manual Chapter 6 - 103 - 6.1 Application Scenarios This section describes typical application scenarios for a RAID system. You may use this information as a guideline to tailor your RAID system configuration to meet your specific needs. Keep in mind that when dealing with striped arrays, a larger stripe block size typica[...]

Supe rTrak66™ User's Manual Chapter 6 - 104 - One solution is to create two (2) mirroring (RAID Level 1) arrays using four (4) drives (2 drives per array). Array 1 can be used for the bootable system files. Array 2 can be used for the user or data files. With SuperTrak66, Array 1 would consist of drives 1 and 3, while Array 2 would use drive[...]

Supe rTrak66™ User's Manual Chapter 6 - 105 - Largest Storage Capacity Required In the event that the largest capacity possible is required, one of two possible configurations are suggested: 1) Spanning - This method effectively takes advantage of th e total capacity of all attached drives. It essentially links all drives together to form on[...]

Supe rTrak66™ User's Manual Chapter 6 - 106 - Mirroring (RAID 1) Mirroring is a widely - used method of fault tolerance. Mirroring exactly duplicates the content of one drive on to the other drive for every write operation. If either drive fails, the array continues to function using the remaining working drive. This also allows for time to [...]

Supe rTrak66™ User's Manual Chapter 6 - 107 - random writes (such as e - mail file servers, for example). For larger writes or sequential writes, the performance is sti ll fairly fast. Because only one drive in the array stores redundant data, the cost per megabyte of a level 3 array is fairly low. RAID 3 requires hardware support for most e[...]

Supe rTrak66™ User's Manual Chapter 6 - 108 - 6.3 RAID Management & Operation This segment covers issues pertaining to general RAID system management, operation, and terminology. Critical & Offline Arrays A fault tolerant array goes "critical" when a drive is removed or fails. Due to the fault tolerance of the array, the da[...]

Supe rTrak66™ User's Manual Chapter 6 - 109 - 6.4 Configuration Ideas This part of the ch apter covers additional ideas which are helpful to bear in mind while considering RAID configurations. Fault Tolerance Hard drives aren’t the only things that can fail in a server room full of equipment, PCs, hard drives, cables, connections, and powe[...]

SuperTrak66™ User's Manual Chapter 7 - 110 - Troubleshooting This chapter provides information on how to interpret error conditions as reported by the SuperTrak66. This includes buzzer alarms, LED display codes, SuperTrak BIOS Error Messages, and Installation & Runtime Problems. The information contained here c overs the most common erro[...]

SuperTrak66™ User's Manual Chapter 7 - 111 - 7.2 LED Display Codes LED displays ap pear on the backplane of the SuperTrak66 controller. NOTE: The LEDs on the backplane of the SuperTrak66 controller go through various patterns throughout the power - on and initi alization process. However, only three different conditions remain constant. Even[...]

SuperTrak66™ User's Manual Chapter 7 - 112 - 7.3 SuperTrak66 BIOS Error Messages On bootup, the SuperTrak66 BIOS will initialize. Should an error be detected, the followi ng messages will appear on screen and the bootup process halted. Message: No Array is defined… Cause: Either no drives are detected, or the drives detected are not assign[...]

SuperTrak66™ User's Manual Chapter 7 - 113 - 7.4 Installation & Runtime Problems This segment covers certain problems which may be encountered during SuperTrak66 installation, configuration and run - time. Event: SuperTrak66 BIOS does not show up Cause: Being fully PnP compatible , the SuperTrak66 controller card offers no means of overr[...]

SuperTrak66™ User's Manual Appendix A A - 1 Technology Background Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple hard drives to be combined together to form one large logical drive or “array.” As far as the operating system is concerned, the array represents a single storage device, and treats it as such[...]

SuperTrak66™ User's Manual Appendix A A - 2 RAID 0 (Striping) Figure A1: RAID 0 striping interleaves data across multiple drives[...]

SuperTrak66™ User's Manual Appendix A A - 3 Mirroring (RAID 1) When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The rea ds are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not b[...]

SuperTrak66™ User's Manual Appendix A A - 4 Striping/ Mirror (RAID 0+1) Striping/mirroring combines both of the previous array types. It can increase performance by reading and writing data in parallel while protecting data with duplication. A minimum of four drives are needed for striping/mirroring to be ins talled. With a four - drive disk[...]

SuperTrak66™ User's Manual Appendix A A - 5 Block Striping with Parity Drive (RAID 3) RAID level 3 organizes data across the physical drives of the array, and stores parity information on to a drive dedicated to this purpose. This organization allows increased performance by accessing multiple drives simultaneously for each operation, as wel[...]

SuperTrak66™ User's Manual Appendix A A - 6 Figure A4: RAID 3 multiple dri ves stripe data w/ one dedicated parity drive[...]

SuperTrak66™ User's Manual Appendix A A - 7 Block and Parity Striping (RAID 5) RAID 5 is similar to RAID 3 as described above except that the parity data is rotated across the physical drives along with the block data. Having the parity data striped acr oss all the physical drives in this manner removes the random write performance bottlenec[...]

SuperTrak66™ User's Manual Appendix A A - 8 Spannin g In a Spanning array, the disk array capacity is equal to the sum of all drives, even if the drives are of different capacities. Spanning stores data onto a drive until it is completely filled, then proceeds to store data on to the next drive in the array . There are no performance or faul[...]

SuperTrak66™ User's Manual Appendix A A - 9 I 2 O technology I 2 O, which stands for Intelligent Input/Output, addresses one of the weakest links in turning today’s PCs into servers: degraded CPU performance due to heavy I/O processing. By offloading much of the I/O workload to the SuperTrak66 controller card processor, the I 2 O architect[...]

SuperTrak66™ User's Manual Appendix A A - 10 NOTES[...]

SuperTrak66™ User's Manual Appendix B B - 1 SuperTrak66 Technical Specifications Performance - Related Features • True hardware - based RAID • Single IRQ per RAID I/O • Intelligent cache dy namically configures itself • Support for up to 128MB (minimum of 8MB required) of EDO RAM in one 72 pin SIMM socket • Microprocessor offloads [...]

SuperTrak66™ User's Manual Appendix B B - 2 O/S support • Windows NT 4.0+ Monitoring tools • Monitoring utilities for Windows NT • Remote monitor capable through Internet or LAN • Notification of problems through email • Monitors temperature, power and fan op eration of enclosures, as well as status of drives and array • Enclosur[...]

SuperTrak66™ User's Manual Appendix C C - 1 Frequently Asked Questions This section lists frequently asked questions involving pre - installation, drive issues, installation, and post - installation. Pre - Installation (Speed, Device Types, Capacity, Cabling) Q: What kind of hard drives can I use for a SuperTrak66 array? A: You can use any U[...]

SuperTrak66™ User's Manual Appendix C C - 2 Drive Issues Q: Can I add a drive to a SuperTrak66 RAID array via hot - swap and dynamically adjust the array size/configuration? A: No. The SuperTrak66 system does not support dynamically adjustable RAID size/configurations. Q: Can I take a set of drives which make up an array created on one Super[...]

SuperTrak66™ User's Manual Appendix C C - 3 Installation Issues (NT, I 2 O Drivers, Drive Capacity, Booting, IRQ Settings) Q: Why doesn’t Windows NT see my SuperTrak66 controller? A: You need to install the Windows NT I 2 O drivers to be able to se e the card and the attached drives (arrays). Q: Why are some drives recognized by the SuperT[...]

SuperTrak66™ User's Manual Appendix C C - 4 Q: How can I change the IRQ setting for the SuperTrak66 controller? A: The SuperTrak66 controller is fully PCI PnP. This means all the resourc es that it uses are assigned by the PCI BIOS on the motherboard. While SuperTrak66 supports the IRQ sharing feature, this will only work if all the PCI devi[...]

SuperTrak66™ User's Manual Appendix C C - 5 Q: How can I be sure that write - back cache has flushed before I reboot after partitioning and formatting an array? A: A cache flush is always triggered immediately following any write from the int 13h BIOS. This level of array support is what FDISK and FORMAT use to access the drive from MSDOS. W[...]

SuperTrak66™ User's Manual Appendix C C - 6 NOTES[...]

SuperTrak66™ User's M anual Appendix D D - 1 Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support. If you decide t[...]

SuperTrak66™ User's M anual Appendix D D - 2 European Tech Support E - mail Support support@promise.nl Fax Technical Support +31 (0) 40 256 94 63 Attention: Technical Support Phone Tec hnical Support +31 (0) 40 256 94 61 8:30 - 5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Sup[...]

SuperTrak66™ User's M anual Appendix D D - 3[...]

SuperTrak66™ User's Manual Appendix E E - 1 Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for one (1) year from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s spe cifications; b) the product will be free from defects in material and workmanship under norm[...]

SuperTrak66™ User's Manual Appendix E E - 2 Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealiz ed savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indire[...]

SuperTrak66™ User's Manual Appendix F F - 1 Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, cont act our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required[...]

SuperTrak66™ User's Manual Appendix F F - 2 Your Responsibilities You are responsible for determining whether the product is appropriate for your u se and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data aft[...]

SuperTrak66™ User's Manual Appendix G G - 1 Glossary of Terms API Application Programming Interface: A software layer which provides a common method of accessing several types of hardware or other software that it supports. APIs reduce the technical expertise needed for applications to be able to support a wide array of hardware devices and [...]

SuperTrak66™ User's Manual Appendix G G - 2 cache A method of enhancing disk system performance by reducing and advancing physical drive ac cesses in an intelligent manner, by temporarily storing disk data in local RAM. Subsequent access to cached data is then fetched from RAM which is much faster than accessing the physical media. Using cac[...]

SuperTrak66™ User's Manual Appendix G G - 3 EIDE Enhanced Integ rated Device Electronics: An I/O data bus model used by ATA and ATAPI devices. This model is superior to IDE allowing the addition of larger capacity devices through LBA addressing, and better performance through faster PIO and DMA data transfer specificat ions. flash A term use[...]

SuperTrak66™ User's Manual Appendix G G - 4 IxWorks An O/S built for dedicated processors. In the case of SuperTrak, IxWorks uses an I 2 O message frame architect ure and i960 microprocessor. JBOD Just a Bunch Of Drives: Another term describing the spanning type of RAID arrays. KB Kilobyte: 1,024 bytes. commonly mistaken for 1,000 which is i[...]

SuperTrak66™ User's Manual Appendix G G - 5 parity A mechanism for making the sum of two binary digits (bits) equal to a pre - specified digit. Such a system may use "even parity," in which case the sum is made even, or "odd parity," in which the sum is made odd. As an example if we had two pieces of data, ‘A = 4’ and[...]

SuperTrak66™ User's Manual Appendix G G - 6 ROM Read Only Memory: A type of memory which is commonly adapted to c omputer systems in order to hold crucial data or programming code. Such information is critical to booting and/or operating the system’s basic functions. ROM is read - only which means that the system may read information in fr[...]

SuperTrak66™ User's Manual Appendix H H - 1 INDEX A Administration Assigning user rights ................ 75 Password protection ................. 76 Arrays Administration of ...................... 41 Bootable ........................... 15, 28 Creating . 16, 22, 24, 26, 27, 44, 79 Critical & Offline ..................... 107 Deleting ..[...]

SuperTrak66™ User's Manual Appendix H H - 2 H Hard drives ..................... Se e Arrays Assignment of, .. 21, 24, 25, 26, 27, 86 Hot Spare ................ 103, 105, 108 Hot Spare ................................ 28 Hot Swap .............................. 105 Installation ................................ . 8 Model info ..................[...]

SuperTrak66™ User's Manual Appendix H H - 3 Quick install .............................. 7 SuperCheck ............................. 33 TCP/IP ................................ ...... 9 Spanning ................................ .... 27 Assigning drives to, .................. 27 Status Bar ................................ .. 51 Stripe Block Siz[...]

SuperTrak66™ User's Manual Appendix H H - 4 P/N: C6101ST66000000 NOTES[...]