Toshiba Electric Keyboard Bedienungsanleitung

Symphony Pro Owners Manual Revision 1.0a Distributed By TOSHIBA TEC AMERICA © 2005[...]

TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC. provides this help file as is without Warranty of any kind, either expressed or implied. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the help file. TOS[...]

Table of Contents Part I Limited Warranty 5 Part II About Symphony Pro application 6 ............................. ............................. ............................. ............................. ............... 7 1 Navigation ............................. ............................. ............................. ........................[...]

............................. ............................. ............................. ............................. ............... 44 4 File Menu .......................................................................................................................................................... 45 Item Options ............................[...]

............................. ............................. ............................. ............................. ............... 128 9 Navigation Menu ............................. ............................. ............................. ............................. ............... 129 10 Transfer Menu ............................. .....[...]

Part XIII Glossary 181 Symphony Pro User Manual 2.0.2.15 IV © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a[...]

Limited Warranty 5 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 1 Limited Warranty TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC. 90-DAY LIMITED WARRANTY Symphony POS SOFTWARE BEFORE USING THIS PRODUCT, YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS. YOUR USE OF THIS PRODUCT INDICATES YOUR ACCEPTANCE OF THESE T[...]

Symphony Pro User Manual 2.0.2.15 6 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 2 About Symphony Pro application Overview The Symphony Pro Software application is designed as the back office controller for Symphony POS front end terminals and TEC ECRs. Together, they represent TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC.[...]

A bo ut Symphony Pro application 7 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 2.1 Navigation Navigating the Symphony Pro Application Using the mouse Throughout the Symphony Pro application you will find drop down menus and main screen icon groups to navigate through the program or launch utilities. The most commonly used drop do[...]

Symphony Pro User Manual 2.0.2.15 8 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a ·Click the "print" button at the top of the help viewer. ·A panel will open asking if you wish to print all the topics. ·If not already selected, choose "...this topic only". ·Print the page To print the entire paper manual ·[...]

A bo ut Symphony Pro application 9 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a While the network is "down" and Symphony Pro cannot communicate with the front end: ·No new item prices can be obtained, but the Symphony POS front end stations/cash registers work from their local item database. Local "price override&q[...]

Symphony Pro User Manual 2.0.2.15 10 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Authorized TEC Dealer before modifying the values. 2.5 Protecting Your Data Backups Are Important! Is your sales information important? Is your database important? Is your hardware setup important? The answer is always YES! What happens if the syste[...]

Symphony Pro Main Menu s 11 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 3 Symphony Pro Main Menus The Main Menu The Symphony Pro main menu is the host, or central application, to all back-store applications. This example shows the Symphony Pro "Desktop" ·Click the Symphony Pro icon at the left of the main menu to selec[...]

Symphony Pro User Manual 2.0.2.15 12 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a set-up options that are usually configured at installation time and usually not changed. Symphony Pro File Menu Options Login : Allows system operators to gain access to system applications. Logout : Security feature that allows the communications t[...]

Symphony Pro Main Menu s 13 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a NOTE: Symphony Pro uses numbers for users; you cannot use alpha characters for users. The users, their assigned levels, and the security level configuration are accessed in the Maintenance application . NOTE 2: Symphony Pro restricts the use if level 7 operat[...]

Symphony Pro User Manual 2.0.2.15 14 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 3.1.4 View Internal Process What's Happening "behind the scenes" To understand how the TEC ECRs / Symphony POS / Symphony Pro communications work, refer to the " Understanding Communications " help page in this manual. View [...]

Symphony Pro Main Menu s 15 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 3.1.4.1 Process Viewer Buttons Controlling the Viewer This example shows the Internal Process viewer. Status bar and control buttons The options and controls available in the viewer utility control the viewer only, not the actual internal system processes. In[...]

Symphony Pro User Manual 2.0.2.15 16 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 3.1.4.2 Process Viewer Menus Controlling the Viewer Internal process viewer menus The options and controls available in the viewer utility control the viewer only, not the actual internal system processes. In other words, you cannot stop or freeze t[...]

Symphony Pro Main Menu s 17 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Commands : Polling requests and other command type files. 3.1.5 View Polling Status View Polling Process This "File" menu option opens a two pane viewer that displays the files being retrieved from, and sent to, the Symphony POS terminals, along wit[...]

Symphony Pro User Manual 2.0.2.15 18 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a File Menu: The "File" menu has two options: Close : Closes the viewer, leaving the polling software running, it's icon visible in the Window's System tray. Quit polling : Closes the viewer and also stops the communication process[...]

Symphony Pro Main Menu s 19 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a such as in the case of a network "down". These commands should be launched from the "Events / Tasks" (the scheduler) utility. For help on forcing scheduled tasks manually, please see the " Events / Tasks " help pages. Other Tasks[...]

Symphony Pro User Manual 2.0.2.15 20 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the "Deploy one file" table selection tool. Deploy individual file: This menu option opens a list of all the data tables and .ini (configuration) files that can sent to the register. When the Events/Tasks are executed, s[...]

Symphony Pro Main Menu s 21 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Misc: Various system options and settings. Host : For "multi-store" situations only, used for the "head office". Cleanup: Database maintenance options. Load Files : Used to bring information into the database from external sources. Securit[...]

Symphony Pro User Manual 2.0.2.15 22 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a throughout the Symphony Pro application where multi-store information is required. NOTE: If you are not in a multi-store control situation, selecting this option is not suggested . Although it will not harm the installation, it will cause the system[...]

Symphony Pro Main Menu s 23 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Configuration panel's "System" tab. Server's main directory: Enter the path that this PC will use to locate the main program directory on the Symphony Pro server. On the Symphony Pro server this setting should point [...]

Symphony Pro User Manual 2.0.2.15 24 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Leading "0": The Symphony Pro database can be configured to automatically pad (or fill in) the leading zeroes in the UPC or product code. In some environments this is a desired behavior. Other environments may not want leading zeroes in th[...]

Symphony Pro Main Menu s 25 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a center to another terminal in a store. The message is sent using the internal email program that allows inter-terminal messages to be sent. This second message center is sometimes required in stores where the main message center is left unattended. You would [...]

Symphony Pro User Manual 2.0.2.15 26 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a to the next gift certificate issued. This feature is not supported by the TEC ECR. Printer section: The Preview Maximized option is set to on by default, and is used to determine the Report application's default Report Viewer window size. When [...]

Symphony Pro Main Menu s 27 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Configuration panel's "Host" tab. Merge lane report data together is usually only used in multi-store situations. Instead of having sales reports for each lane, the head office will get a consolidated total store report. [...]

Symphony Pro User Manual 2.0.2.15 28 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a have a back office terminal defined on the terminal list in the Maintenance application of the headquarters Symphony Pro program. User name and Password are used to secure sign on rights if you are using an FTP server for file transfer. They must ma[...]

Symphony Pro Main Menu s 29 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Task Editor scheduled event programming. NOTE: For more about scheduling tasks for automatic execution, see the Events / Tasks Utility help pages in this manual. 3.1.8.6 Cleanup Cleanup Tab Settings As the Symphony Pro / Symphony POS sy[...]

Symphony Pro User Manual 2.0.2.15 30 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a from all lanes is consolidated into lane 001 (This process is done daily) Number of days to keep successful log This is the number of days to keep successful communication log (LO). Please note that the LOG files MUST be kept small. (This process is[...]

Symphony Pro Main Menu s 31 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Configuration panel's "Load Files" tab. The screen is split in two. The choices on the left refer to the default screen layout and function files that the Symphony POS terminals can be loaded with and some sample product [...]

Symphony Pro User Manual 2.0.2.15 32 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 3.1.8.8 Security Security Tab Settings Security System Overview The Symphony Pro Software offers a security level system to restrict access to most functions, database tables and configuration type information. In some situations, such as a single o[...]

Symphony Pro Main Menu s 33 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Configuration panel's "Security" tab. To assign security levels : ·Start by assigning security levels in the "Access" column. ·Select an option or table from the "Access" column by clicking on it. ·[...]

Symphony Pro User Manual 2.0.2.15 34 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 3.1.9 Send urgent message to Symphony Pro Send urgent message to Symphony Pro /Sypmphony Pos: Use this setting to send a copy of urgent messages received by the Main message center to the terminal defined as the second message center. Selecting this[...]

Symphony Pro Main Menu s 35 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Some systems use alternate date formats. The Julian date shows the year, followed by the number of days since the beginning of the year. This format is used in SIL data files, so Symphony Pro needs to recognize this format. You probably won't need to use[...]

Symphony Pro User Manual 2.0.2.15 36 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a The " Reply " button is normally "grayed out", except when the station receives a message from another station. Use the reply button to return an answer to the sending station. The Previous / Next buttons are used to review messa[...]

Symphony Pro Main Menu s 37 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 3.2 Modules Menu Modules Menu Options The Modules menu option is used to open other applications available from Symphony Pro . These include: Pickup: This choice will open the pickup screen. Pickups are also available directly from the Entry main menu. Mainte[...]

Symphony Pro User Manual 2.0.2.15 38 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Monitor : This utility allows Symphony Pro to view Symphony POS transactions as they occur, used to monitor cashiers. Help with Monitoring . This feature is not supported by the TEC ECR. Journal : Displays the actual sales information from the front[...]

Symphony Pro Main Menu s 39 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Printing help as a Manual section in this manual. Version numbers The " About " option opens a panel displaying the installed Symphony Pro version number, useful for obtaining technical support information. Since Symphony Pro contains a number of se[...]

Symphony Pro User Manual 2.0.2.15 40 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Maintenance application's "Desktop". 4.1 Maintenance Main Menus Maintenance Menus and Icons Overview The Maintenance application's help pages describe each menu's options in detail by menu name. File: [...]

Maint enance A pp lication 41 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 4.2 Common Data Edit Toolbars Common Data Table Toolbar Regardless of which data table you edit, the Maintenance application provides a common set of tools on a toolbar at the top of the data table editor. The Maintenance main menus change as well, dependin[...]

Symphony Pro User Manual 2.0.2.15 42 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 4.3 Displaying Data Lists Viewing Data Table Contents Symphony Pro uses tables to store data. In some cases the information stored in a table has been indexed so that a rapid search can be performed to locate data you require. As you are navigating [...]

Maint enance A pp lication 43 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a requested. To begin a new search you must clear out the search data you entered the first time. Once you find the data item you are searching for you may want to leave the search window and navigate up or down the list being displayed. You can do this by cl[...]

Symphony Pro User Manual 2.0.2.15 44 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a The next major advantage to this type of list is that a customized query can be defined if you understand the Symphony Pro database structure and you have a minimum knowlegde of sql commands. Access the options menu and select custom query . The sys[...]

Maint enance A pp lication 45 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a option if you are certain that you understand SQL and are executing the correct command. By running an SQL command you can inadvertently or even s everely damage the data contained in the system database tables. If you are unsure, you should not use this op[...]

Symphony Pro User Manual 2.0.2.15 46 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a linked to a sub-department. Selling items that are not linked to sub-departments will lead to discrepancies in the item, sub-department and department sales reports. As with the item test, a list appears allowing you to select the item for immediate[...]

Maint enance A pp lication 47 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Maintenance application's Scanner Setup panel. Definition table: Scanners can be programmed to read different bar code types, and the way that they are read. The Maintenance application uses the scanner "definition" tab[...]

Symphony Pro User Manual 2.0.2.15 48 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a field from another tab in the PLU maintenance screen by right-clicking on that field. Return to the quick page and click on the form to place the selected field. Several fields are only displaying results that have been calculated. For example, the [...]

Maint enance A pp lication 49 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a or create a new department table record. 4.5 Edit Menu Edit Menu Overview The "Edit" menu is not always visible, and only appears when there are open tables to edit. Like the "File" menu, the Maintenance application's "Edit&quo[...]

Symphony Pro User Manual 2.0.2.15 50 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a stores are under different state taxation laws. You can delete POS targets from an item if they are no longer sent to the target to delete. Items must have at least one (1) valid POS target. Delete PRICE Target: The PRICE targets are the terminals t[...]

Maint enance A pp lication 51 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Previous Record: is the same as the tool. Next Record: is the same as the tool. Add New Record: is the same as the tool. Delete Record: is the same as the tool. Ignore Unposted Changes: This is an Undo option that removes changes made BEFORE posting the cha[...]

Symphony Pro User Manual 2.0.2.15 52 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Statistics: A utility to verify item programming and links to other item tables. 4.6.1 Item Tables Item Table Tabs and Fields The item related tables are separated into "tabs" containing PLU information. Each tab displays different aspects[...]

Maint enance A pp lication 53 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Item table editor. 4.6.1.1 Quick Tab Item (PLU) Maintenance: Quick T ab The PLU (price-look-up) screen contains all the relevant information and parameter flags required to program an item for use on a front end POS system. The screen[...]

Symphony Pro User Manual 2.0.2.15 54 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Item table's "Quick" tab. The Quick page fields are explained in the help section for the individual tab they originate on. 4.6.1.2 Editing the Quick Tab Editing the Quick Tab The quick tab fields can be edited [...]

Maint enance A pp lication 55 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a drag them to the area or the quick page that you want to use them in. When fields are moved they use a built-in grid and cannot always be moved to the exact position you want to leave them. To move a field you can also select the field and press Shift-Arrow[...]

Symphony Pro User Manual 2.0.2.15 56 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Item (PLU) Maintenance: Object Tab The Object table contains additional information for each PLU. When combined with the PLU's item code and descriptor the Object table information provides a detailed identification for each item in the system.[...]

Maint enance A pp lication 57 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Report Code : This field is numeric , up to 6 digits . The Report code is another non compulsory , user defined field that allows you to build specific report groups for certain PLUs. Item Detail : box contains item specific information about · Brand : Thi[...]

Symphony Pro User Manual 2.0.2.15 58 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Item table's "POS" tab. POS Target: This field is used in multi-store environments when the status flags for the items are not the same in all stores. To understand the Terminal table programming, go to the Term[...]

Maint enance A pp lication 59 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a jurisdiction that accepts food stamps. WIC: ( USA only: Women, Infant, Children ) Select the WIC flag if this item can be paid for by WIC check. Prohibit Discount: Select this flag to stop the POS operator from applying a discount to this item. The item wil[...]

Symphony Pro User Manual 2.0.2.15 60 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Validation Req'd: Set this flag to require a print validation when this item is used. Vendor Coupon: This flag is used to set the price of the item to a negative value and to send the data to the vendor coupon total on reports. Store Coupon: Th[...]

Maint enance A pp lication 61 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Item table's "Price" tab. Like code : This field is used to group products with identical pricing formats. For example, jello. The different flavors are all sold for the same price in most situations. Assign the price f[...]

Symphony Pro User Manual 2.0.2.15 62 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a create a new level "on the fly". To create a new level, click the small up arrow to the right of the price level field. If the new level does not exist, a prompt to create the price level will appear. Select Yes to create the next price le[...]

Maint enance A pp lication 63 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Package: pricing is normally reserved for items on which you want to offer a price break based on quantity. Package priced items will sell for the base price up until they reach the quantity assigned in the package price field. An example of package pricing[...]

Symphony Pro User Manual 2.0.2.15 64 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Size : ( This information applies to the Label module only ) This is the size, weight or volume of the item that will be displayed on labels created using the Label module. (The field must be included in the label template) Factor : ( This informati[...]

Maint enance A pp lication 65 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Margin Markup Margin Markup 4.8 5.0 22.0 28.3 37.5 60.0 5.0 5.3 23.1 30.0 39.0 63.9 7.0 7.5 24.0 31.6 39.4 65.0 8.0 8.7 25.0 33.3 40.0 66.7 9.0 9.9 25.9 35.0 41.0 69.5 9.1 10.0 26.0 35.1 41.2 70.0 10.0 11.1 27.0[...]

Symphony Pro User Manual 2.0.2.15 66 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 37.0 42.0 72.4 11.0 12.4 28.0 38.9 42.9 75.0 12.0 13.6 28.6 40.0 43.0 75.4 13.0 15.0 29.0 40.8 44.0 78.6 14.0 16.3 30.0 42.9 44.4 80.0 15.0 17.6 31.0 45.0 45.0 81.8 16.0 19.0 32.0 47.1 45.9 85.0 16.7 20.0 33.3 50.0[...]

Maint enance A pp lication 67 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 46.0 85.2 17.0 20.5 34.0 51.5 47.0 88.7 18.0 22.0 35.0 53.8 47.4 90.0 19.0 23.5 35.5 55.0 48.0 92.3 20.0 25.0 36.0 56.3 48.7 95.0 21.0 26.6 37.0 58.7 49.0 96.1 50.0 100.0 NOTE: To apply price calculations to all items, or to filtered items, please see the M[...]

Symphony Pro User Manual 2.0.2.15 68 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a NOTE: Selecting type G rental changes the pricing columns from the normal price methods used in A,B,C,D,E,F and H. You must also program Symphony POS lanes using the POS setup for rental items. For more on rental item programming, and how to use the[...]

Maint enance A pp lication 69 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 4.6.1.6 Cost Tab Item (PLU) Maintenance: Cost Tab Each PLU can be assigned a cost for each vendor from whom it can be purchased. There is no real limit as to how many vendors and costs an item can have, but items must have a "Default" vendor . To [...]

Symphony Pro User Manual 2.0.2.15 70 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a deals with the normal cost for this item, when purchased in the usual quantities. The Cost break section deals with purchasing options from the selected vendor. Each vendor for an item can have multiple Cost break setups. Note: To work with each sec[...]

Maint enance A pp lication 71 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a better cost if you order more. Note: Each Cost break record MUST HAVE both start and end dates to be valid. If both dates have not been selected, the system will prompt you before leaving the record. ·To add a cost break for an item's vendor, enter th[...]

Symphony Pro User Manual 2.0.2.15 72 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Item table's "Inventory" tab. Store number is needed when you are working on a multi-store inventory system because stock levels may not be the same at all stores. Inv. (Inventory tracking) Select this field to [...]

Maint enance A pp lication 73 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a The Parent / child fields are used to link items together for inventory tracking. For example, you purchase cartons of 200 cigarettes, packaged as 8 packs of 25 cigarettes each. The cigarettes are sold by both the carton and by the package. You therefore ne[...]

Symphony Pro User Manual 2.0.2.15 74 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the PLU weekly "Sales" tab. The sales figures (quantity and amount) are displayed in graphic format to give the viewer a quick overview of recent sales for the item selected. 4.6.1.9 Picture Tab Item (PLU) Maintenance: P[...]

Maint enance A pp lication 75 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Image Type and Size Restrictions Symphony Pro supports two common image file types: "bitmap" (.BMP) or "JPEG" .JPG. Image resolution and file sizes should be kept as small as possible while maintaining reasonable image appearance. Requir[...]

Symphony Pro User Manual 2.0.2.15 76 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 5-Add a first qualifying record in the ECL tab of the new Coffee & Croissant promo item. Set this to type ITM and enter the PLU number for the Coffee. 7-Add another record to the ECL table of the Coffee & Croissant promo item. Set this to IT[...]

Maint enance A pp lication 77 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Set-up: 1-On each of the qualifying pastry items set the Promo ID (POS Tab F383) to a common id number. 2-Create a new PLU item called Pastry-coffee duo. 3-Set the sub-department for this new item to where the revenue for the sale of the deal will be tracke[...]

Symphony Pro User Manual 2.0.2.15 78 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a number. (not implemented as of June 2003) PTS - Points : If the POS is set to issue points for items purchased, this coupon rule determines the amount of points required before the coupon is issued. (not implemented as of June 2003) CLF - Client Lev[...]

Maint enance A pp lication 79 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This will toggle the cost tab to become the kit tab. Access the kit tab to select the items that should be deducted from inventory when the kit PLU is sold.[...]

Symphony Pro User Manual 2.0.2.15 80 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a . Building the kits The PLU items that make up the kit need to be added to the grid showing on the Kit tab. To add an item to the Kit list, double-click in the PLU number column and select the PLU you want to include. To remove an item from the kit [...]

Maint enance A pp lication 81 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 4.6.2 Working With Items Working with Items Overview In this help section you will find information about: Filtering and Global Modifications : Symphony Pro utility that allows you to work with groups of items by setting a "filter" to extract the [...]

Symphony Pro User Manual 2.0.2.15 82 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Filter setting tool. Equal to will list only the items that match exactly with the data you enter in the search field. Begins with will list all items that begin with the same data you enter in the search field. Ends with will[...]

Maint enance A pp lication 83 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Filter setting tool. In a logical field, if you mark the selection box, the filter will list the items that have the field selected as well. If you leave the selection empty, only the items that do not have the field selected will be [...]

Symphony Pro User Manual 2.0.2.15 84 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 4.6.2.2 Add / Copy / Delete Items C reating and Removing Items Adding New Items There are several options to create new items, depending on the circumstances. Sometimes it is easier to create a new item and fill in all the required information manua[...]

Maint enance A pp lication 85 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a copied to the new item. This is time saving when creating items that have common information. Always copy uses the item on the screen as a template for all new items being added. All data fields will be copied to the new items. The QueryForm panel will not [...]

Symphony Pro User Manual 2.0.2.15 86 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a selected but gray. You do not have to select and un select them. The grayed out check boxes indicate that the database has no value for these fields (neither yes, nor no.) 4.6.2.4 Rental Items Controlling Rental Items Symphony POS can control rental[...]

Maint enance A pp lication 87 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a If you have multiple copies of the same item, you will need to create different PLU codes for each item. This way Symphony POS can track all copies of each item and the due time or reservation date of the product. In cases where you need to monitor return t[...]

Symphony Pro User Manual 2.0.2.15 88 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a When Symphony Pro is used for rental that is based on time, you need to place a check mark next to Based on the period . This would be used in an application where something is rented for an hour, 2 hours, 8 hrs, etc. An example would be strollers r[...]

Maint enance A pp lication 89 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a labels sized 4" by 1.5" (Avery 5159). Types B & C use labels sized 2.625" by 1" (Avery 5160). Label type D prints a ½ page label as a sample shelf sign. It also does a conversion of the retail price from kilogram to pound in the cas[...]

Symphony Pro User Manual 2.0.2.15 90 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 4.6.3.1 Sub-department Programming Sub-Department Table Settings This example shows a Sub-department table record. Sub-Department is used to enter the record number this sub-department will use. Department is a compulsory link that associates the pr[...]

Maint enance A pp lication 91 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a WIC : Select the WIC flag if this item can be paid for by WIC check. Prohibit discount : Select this flag to stop the operator from applying a discount to this item. The item will also be excluded from the running discountable total or from the account disc[...]

Symphony Pro User Manual 2.0.2.15 92 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 4.6.4 Department Table Department Table O verview Symphony Pro requires that a sub-department be linked to a department. This is used only for the reporting hierarchy within the system. Because the Sub-departments often provide more detail than a ce[...]

Maint enance A pp lication 93 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a POS Description field allows you to enter 2 descriptions that are used to give a description which will appear on register receipts if the department is used for manual sale entry. Taxable 1: Select this flag if tax rate 1 should be applied when this item i[...]

Symphony Pro User Manual 2.0.2.15 94 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a they have not been transferred to the front end database. Using the instant deploy tool will send any modifications that were made to the department. 4.6.5 Other Item Related Tables Table Programming Overview Besides the Sub-department and Departmen[...]

Maint enance A pp lication 95 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows a Bottle Link table record. Link # is the number you wish to assign to the value being programmed. Description: Enter the description you want to use for this bottle link. This description will not be used on the POS, it is only a referen[...]

Symphony Pro User Manual 2.0.2.15 96 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a receipt and used on all reports for this fee. Tax flags: Set the taxes required on this item. 4.6.5.2 Tare Table Tare Table Programming Some products sold by weight (scalable) are sold in empty containers or other wrapping that may add to the weight[...]

Maint enance A pp lication 97 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a NOTE: Category is not a required value in the PLU setup. 4.6.5.4 Price Level Table Price Level Table Programming Price levels allow you to store different prices for the same item. You may create as many price levels as required. Price levels are often asso[...]

Symphony Pro User Manual 2.0.2.15 98 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a reference field, it does not print on the register receipt. 4.6.5.6 Vendor Table Vendor Table Programming In order to track the stock level or cost of each item, you will need to create the vendor from whom it is purchased. From the Maintenance menu[...]

Maint enance A pp lication 99 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Pro program. Please contact your TEC Dealer if you want to be able to communicate with an electronic scale. There are several types of electronic scales commonly used in retail sales. Some scales are directly attached to the front end terminal, used to weig[...]

Symphony Pro User Manual 2.0.2.15 100 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Shelf Life: Is the number of days before this product must be removed from the shelf, no longer fit for sale. Product Life: The number of days before the product should be consumed. PLU Type: This tells the system whether the item is "random&q[...]

Maint enance A pp lication 101 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows a price change batch in the Batch mode editor. Adding new Batches Batches are created by accessing the Batch Mode under the PLU menu option in the Maintenance application. You can add a new batch or copy an existing batch to a new batch [...]

Symphony Pro User Manual 2.0.2.15 102 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a entry window and enter the product code. Press F12 to expand the PLU code from 6 to 10 digits before adding it to the batch. When the entry window appears, press Alt-Enter to select from the browser list. Select the item from the PLU list by pressi[...]

Maint enance A pp lication 103 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a price, Symphony Pro will implement the Long term price at the correct date, then implement the weekly ad, then revert back to the long term special after the weekly deal. Finally, when the long term price ends the regular price will be re-activated. Mainta[...]

Symphony Pro User Manual 2.0.2.15 104 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a database. In some cases, you may want to complete further tests by accessing the Maintenance application's "File" menu with the appropriate data table selected. To find out more about testing tables using the dynamic File menu option[...]

Maint enance A pp lication 105 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Maintenance application's "PLU" menu, "Item" option, "Object" tab. (help page reference: Object Tab , under Item Tables topic) Non-referenced POS : The front end terminals keep their own data tables for items, so that if [...]

Symphony Pro User Manual 2.0.2.15 106 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Price Target : The target data that is being tested for the results that show in the Statistics panel. This determines which Price table is being used for the statistics. NOTE : For help about targets, see the Terminal Table programming help in thi[...]

Maint enance A pp lication 107 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows a Customer table record. Modified: The Symphony POS stations can be configured to allow the creation of customers "on the fly". The Symphony POS will prompt for the minimum information required to create the account, then send [...]

Symphony Pro User Manual 2.0.2.15 108 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Card # and Exp: Use these fields to record customer credit card information. This field is not supported by the TEC ECRs. Tax 1 Exempt and Tax 2 Exempt: should be entered if you want the Symphony POS front end to exempt taxes that would have applie[...]

Maint enance A pp lication 109 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Extension: Is the contact's office telephone extension. This feature is not supported by the TEC ECR. Birth: Enter the contact's birth date. If entered it will be used to validate age restricted items. This feature is not supported by the TEC ECR[...]

Symphony Pro User Manual 2.0.2.15 110 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 4.7.2 Client Level Table Customer Level Table Programming NOTE: Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer. If this module is not purchased in addition to the Symphony Pro Software the following op[...]

Maint enance A pp lication 111 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows a Customer Risk Level table record. Risk level #: Enter the number to be used for this risk level. Description: Enter the description to use for this risk level. Max credit: Enter the maximum credit that customers associated with this le[...]

Symphony Pro User Manual 2.0.2.15 112 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 4.7.4 Account view NOTE: Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer. If this module is not purchased in addition to the Symphony Pro Software the following options are not available. The account vi[...]

Maint enance A pp lication 113 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a To go a step further, imagine a scenario where employees are assigned as Client level 3 and they receive 40% off the price of items linked to sub-department 1, and they purchase at your cost plus 5 % on items linked to sub-department 2. Are you confused ye[...]

Symphony Pro User Manual 2.0.2.15 114 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a are not available. Use this option to modify the messages that are printed on account statements issued from the Symphony Pro reporting system. Several different messages can be programmed by changing the number showing in the Custom message number[...]

Maint enance A pp lication 115 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 4.8.1 Operator Table Operator Table Programming This example shows an Operator table record. As with all tables, the edit tools on the toolbar allow you work with the selected record. Modified: As with other tables, the icon will change to when a record is[...]

Symphony Pro User Manual 2.0.2.15 116 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a First and Last name : Enter the operator's first and last names here. Drawer: Symphony POS supports dual physical cash drawers. Enter the drawer number that should open when this cashier works on the register. This feature is not supported by [...]

Maint enance A pp lication 117 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows a Function table record. Func#: This is a number used by the system to sort the function list. We suggest that you leave the existing functions numbered as they are. If you cannot locate a function you need for the register operations, y[...]

Symphony Pro User Manual 2.0.2.15 118 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a The alpha parameters section only appears here to maintain compatibility with a third party software used in early Symphony POS versions and is no longer used. Totalizer Link List The bottom portion of the Function table shows a list of all Totaliz[...]

Maint enance A pp lication 119 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a On both function 710 and 715 we have added totalizer 5000 in the bottom of the window and assigned the operand S. If you want to collect department information you need to modify the PLU function (710) and the Sub-department function 715 or the Department [...]

Symphony Pro User Manual 2.0.2.15 120 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a[...]

Maint enance A pp lication 121 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Functions 710, 715 and 716 were modified to include totalizer 5000 in the bottom of the window. By assigning a D in the operand we are advising Symphony POS to generate department totals instead of generating sub-department data (as with the operand S.) 4.[...]

Symphony Pro User Manual 2.0.2.15 122 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows a Totalizer table record. The totalizer number determines the section and position of each total on the default report system included with Symphony Pro. The description is used by the report program to print the description of e[...]

Maint enance A pp lication 123 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a automatically. Once you have decided to collect either sub-department or department data by cashier you will need to add a totalizer into the system for each sub-department or department that must be reported. The new totalizers that you create will be num[...]

Symphony Pro User Manual 2.0.2.15 124 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Terminals and Groups One of the key features of Symphony Pro is the communication method used to move data to and from the Symphony POS register terminals. Whether you want to send a programming change or retrieve a report, the register must be par[...]

Maint enance A pp lication 125 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Use the window to set the exclusion files that are not sent to this terminal type. For example, if the ECR model does not allow printer model definition, then you could scroll down the list and move Printer.Ini to the right hand window. The file list shows[...]

Symphony Pro User Manual 2.0.2.15 126 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a the Symphony Pro database do not get mixed up. To add a terminal to an existing register group, highlight the terminal. Then highlight the group to which you want to add the selected terminal. Now click the tool between the 2 window areas to move t[...]

Maint enance A pp lication 127 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a each register in every store at the head office. These terminals must not have any inbox or outbox assigned. They are only included in Report groups. Sample terminal list: Terminal Description Path Inbox Path Outbox 001 901 Backoffice store 1 Inbox= C:INB[...]

Symphony Pro User Manual 2.0.2.15 128 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a certificate menu option. This example shows a Gift Certificate table record. Enter the certificate number, amount and set the expiry / expiration date. 4.9 Navigation Menu Memorizing the Item Table's "Tab Order" When programming item[...]

Maint enance A pp lication 129 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a NOTE: Once a navigation has been memorized, it will be used until you select a different navigation, even if you leave the Item table, or close the Maintenance application. Selecting a different navigation: If you have saved several navigation patterns, th[...]

Symphony Pro User Manual 2.0.2.15 130 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 5 Report System Report System Overview Viewing reports for all store activity is perhaps the ultimate reason for having a retail control system. Without reports, it is impossible to make important management decisions based on accumulated data. Wit[...]

Report System 131 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a NOTE: Some of the report types relate to specific modules and will not produce reports unless the module is registered for your installation. · Batches - Reports associated with price and promo batch set-up information as well as sales movement for specific batches. ?[...]

Symphony Pro User Manual 2.0.2.15 132 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a · Sub-Department - sales reports summarized by sub-department totals. · System - displays system set-up information · End of day (report) - This is the report most businesses use to print daily or periodic sales totals containing department, sub[...]

Report System 133 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Report Selection Utility. The Report Selection utility functions much as a Window's style browser, with "folders" for each report type. More frequently used reports appear as icons in the "root" of the report list. Rememb[...]

Symphony Pro User Manual 2.0.2.15 134 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a The " Print " button will send the report to the printer without viewing on screen first. Use the "Print" button if you are sure that the report contains the information you wish to view. The " Next " button is used to[...]

Report System 135 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Report Start and End Date Selection tool. By default, the Report Selection utility selects today's date. If you want to view today's report, you need only choose to view on screen or send to the printer without viewing. If the default r[...]

Symphony Pro User Manual 2.0.2.15 136 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a stores weekly, monthly and yearly movement history indefinitely. NOTE: If you select a starting date that is greater than the ending date for a report, the calendar utility will automatically change the ending date to a date that is past the start [...]

Report System 137 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a (+ / - ) Zoom: To zoom the report view in or out. Page Selection Tool: Used to navigate multi-page reports. The single arrows move 1 page up or down. The double arrows are use to go directly to the first or last report page. Search Utility: You can search through a rep[...]

Symphony Pro User Manual 2.0.2.15 138 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Note : The name of the printer can be complete (Ex: "HP LaserJet 1200 Series PCL") or only the beginning of the name as long as there are enough characters to differenciate it from the other printers (ex: "HP LaserJet"). The cas[...]

Report System 139 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a In some cases, you may not want to print all items that need a label or you may need to print several labels for certain items. Certain label queries use a "selection box", allowing the user to determine which items, and the quantity to print. This example sh[...]

Symphony Pro User Manual 2.0.2.15 140 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Select First Label process for type "B" Labels. If you have used several labels on one page, but have some unprinted labels left on that page, you can select the label position to start printing from. The First Labe[...]

Report System 141 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Setting a default printer for labels and reports Labels are like other reports and are normally printed to the default printer as defined in Windows printer settings. You can set a different printer to use with Symphony Pro if you cannot redefine the default windows pr[...]

Symphony Pro User Manual 2.0.2.15 142 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Report Properties editor - the Cashier report. Report Properties Panel Options The report's property file name and extension (.lrp) appears at the top left of the panel to identify the report file being edited. The Repor[...]

Report System 143 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Category is used to place the report in a folder with other associated reports. Click the " ... " button to use the Report selection tool to select the correct Category for the report. The Report prompts pull-down option can be used to set the titles and valu[...]

Symphony Pro User Manual 2.0.2.15 144 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a process generates details for another cashier, it forces the report to start a new printed page. Page 1 forces the page number for that report section to be numbered starting at one. 5.8 Report SQL Editor Modifying Symphony Pro Report SQL Code The [...]

Report System 145 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a The SQL editor window is divided into four (4) parts: ·The SQL editor is the top left portion of the screen, and contains the commands for the report. ·The tool bar. ·The upper right of the window shows the prompts used in the Report SQL file to collect the language[...]

Symphony Pro User Manual 2.0.2.15 146 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Entry application's "Desktop". The Entry module is used for transaction entries that affect stock control as well as some cashier balancing operations. Inventory control has a prerequisite: each item must be cr[...]

Entry Module 147 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a View Menu Options The view menu is used to review past transactions made on the Entry module. In order to reprint the receiving report for a completed tranaction use the Vew menu and select Receiving. Select the transaction you want to print. When the information appear[...]

Symphony Pro User Manual 2.0.2.15 148 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a ·Enter the vendor number (double click or press [Alt-Enter] to obtain a list of your vendors) ·You may enter an invoice number if required for your records ·Enter the number you want to assign to this order, or press [Generate] to obtain an orde[...]

Entry Module 149 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a ·At any time in the order you can modify a previous line entry by entering that product code. ·You can delete a line entry with the [F3-Delete] function. ·You can modify the current cost record by pressing [F4-Cost]. ·To view movement information on this product for[...]

Symphony Pro User Manual 2.0.2.15 150 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a quantity of an item or remove it from the list the same way as with a manual order. You may also add an item that does not appear on the automatically generated list. Follow the instructions shown to place a manual order if you want to add more ite[...]

Entry Module 151 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows a Manual Receiving screen. ·Enter the vendor number (double click or press [Alt-Enter] to obtain a list of your vendors) ·You may enter an invoice number if required ·Enter the order number you are receiving against. ·Enter the date of this transa[...]

Symphony Pro User Manual 2.0.2.15 152 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Auto refresh flag if you want this window to update each time you enter a new product code onto your order. ·Once the items have been received you save the transaction by pressing [F12-Post]. You will have the option to print the transaction. The [...]

Entry Module 153 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 6.3 Counting and Adjusting Stock Counting Inventory NOTE: Items must have a "Count" before Symphony Pro can accurately report on hand inventory. When you manually set an item to be tracked (in the "Inventory" tab), Symphony Pro sets the starting coun[...]

Symphony Pro User Manual 2.0.2.15 154 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Use the Adjustment entry module to record these transactions. (Note that inventory adjustments are always performed on the current date. If you need to affect a previous date try using the manual receiving module.) ·Select the store number if you [...]

Entry Module 155 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a The View option allows you to see entries made in previous transactions. To remove received transaction data from the list use the Purge option. You cannot purge orders. Select the date before which you want the transaction data to be removed. Note that this does not in[...]

Symphony Pro User Manual 2.0.2.15 156 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Entry application's Pickup, Loan and Declaration utility. Choose the cashier, date and balancing type for the transaction entry, then press the "View" button to see the theoretical amounts that should be in the[...]

Entry Module 157 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a the "Pickup" amounts by tender type for the current cashier. Pickups can also be done from the front end Symphony POS, and appear along with all entries made within the Entry application's "Pickup" option. At the end of a cashier's shift, y[...]

Symphony Pro User Manual 2.0.2.15 158 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a information is also "color coded" making it simple to distinguish between normal functionality and error situations. When opened, the View Log utility searches all terminals in the system. Each terminal listed shows arrows for "in&qu[...]

View Log 159 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a The normal messages icon displays the normal priority messages recorded by the system. The (check) icon can be used to validate the data that has been collected and posted to the report database by Symphony Pro. This option shows the number of transactions and the total tha[...]

Symphony Pro User Manual 2.0.2.15 160 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 8 Electronic Journal (L-Tracker) Electronic Journal Utility This example shows the Electronic Journal - Basic version. The electronic journal allows reviewing sales transactions made on the Symphony POS system. The program is executed by running th[...]

Electronic Journal (L-Tracker) 161 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a given day. Set printer font is used to define the font that will be used when print options are selected with the EJ utility. Edit: menu options: The top menu section displays the search commands that have been defined on your system. The bottom menu s[...]

Symphony Pro User Manual 2.0.2.15 162 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a This example shows the Electronic Journal - Professional version. The EJ program includes search functions. The search tool allows you to set a maximum of eight criteria to find the data you need. For example, you could search for all customers who[...]

Electronic Journal (L-Tracker) 163 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Initiating a search with incomplete data will display an error telling you which search line is incomplete. The cursor will be positioned automatically in the field where the data must be added to assist you. Note that in the interest of simplifying th[...]

Symphony Pro User Manual 2.0.2.15 164 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a One of the most common uses of the Events / Tasks option is to execute commands manually, and can be used to force the system to execute automated commands that failed, or did not execute automatically as programmed. This example shows the Events /[...]

Events / Tasks 165 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a ·By convention, the ".." symbol always represents the parent directory. NOTE: Most of the events required for normal system operation have been predefined on the list. If you are unsure of how to make modifications to the event list, you should consult your[...]

Symphony Pro User Manual 2.0.2.15 166 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a existing data, we suggest you consult your Authorized TEC Dealer before making changes or adding new Events / Tasks. Directory: The Task list can be configured to use command sections. Similar to "Report Categories" found in the Report se[...]

Events / Tasks 167 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Months : Enter the number of months to execute this command. Calendar months are used, not 30 days NOTE: You can only enter one (1) type of cycle. Adding / Removing Tasks Use the " Add " button to create a new task. Symphony Pro will automatically select an [...]

Symphony Pro User Manual 2.0.2.15 168 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 10 Monitoring Utility Watching the Front End Symphony Pro includes a monitoring utility that allows you to view the current transactions from any Symphony POS lane in the installation. To launch the Monitoring utility, open the Windows "Start&[...]

Mo nitoring Utility 169 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a functions that are set to be "red", meaning negative functions that subtract amounts from the current transaction. To activate the warning beep, select the terminal to track, then from the Monitoring utility's "File" menu, select "Be[...]

Symphony Pro User Manual 2.0.2.15 170 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a and other design elements (objects) on a "template", making it simple to create visually attractive reports. The Form Manager provides a complete set of tools to configure report and form templates as well as item or shelf labels. The too[...]

Form M anager 171 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the cashier report template in the Form Manager's Editor Template Objects Anything that appears in the template is called an "object". When selected, objects display "nodes" that are used to re-size the object. ·When a corne[...]

Symphony Pro User Manual 2.0.2.15 172 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a from the user. · Graphic objects (lines and rectangles) are black . · Image objects are not assigned any color, they appear as graphic images. (.bmp only) NOTE: If you enter more than one field in an object box, it will also appear blue. Object R[...]

Form M anager 173 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a description for the template file. After entering the new description, select the same file name, overwriting the previous version. Ln: ( Forms only ) LINE For Symphony POS form templates, if you have defined columns, select this option to have column lines appear on t[...]

Symphony Pro User Manual 2.0.2.15 174 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a 11.3 Menus Form Manager Main Menus File Menu The "File" menu contains typical file operations and configuration tools for several options. New: Open a new Report or Form template. Open: Open an existing Report or Form. This opens a typica[...]

Form M anager 175 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a "Configuration" menu's "Metric" option. Enter the correct values for label width, height, the gaps and margins. You can either click the field and enter the number, or with the cursor in the field to modify, use the up and down arrow keys to in[...]

Symphony Pro User Manual 2.0.2.15 176 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Auto load last file: The Form Manager is a stand alone application. It can be launched from a report's "properties" box, or from the Symphony POS Windows menu. Set this option to on if you want the Form Manager to re-load the most re[...]

File Maint enance Utility 177 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a 12 File Maintenance Utility Symphony Pro File and Database Maintenance Utility !!WARNING!! The aspects covered by this utility are technical. Given the critical nature of the Symphony Pro system data and because it is possible to seriously damage the inform[...]

Symphony Pro User Manual 2.0.2.15 178 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a About Data Table Backups The Symphony Pro utility can extract all data from the tables and store the information in text type "SIL" ( Standard Interchange Language ) files. The backup files contain information about each table, along with[...]

File Maint enance Utility 179 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a This example shows the Event / Task editor - Daily Backup event. The backup files are created in folders under the LBOSSOfficeBackup, with the day of the week as the folder name. When and How to Use the Data Table Backups These backups are only used if t[...]

Symphony Pro User Manual 2.0.2.15 180 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a The File Maintenance utility can also display specific information about a table and its associated SIL file. With one table selected, click the right mouse button. A properties panel opens, displaying the table information in the top portion of th[...]

File Maint enance Utility 181 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a Follow the selection process for the tables to re-index, or, in most cases, use the "select all" option from the utility's "Edit" menu. Once the tables are selected, press the "Re-index" button at the bottom of the utility[...]

Symphony Pro User Manual 2.0.2.15 182 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL S YSTEMS, INC. R1.0a Entry: Any process that involves manual data entry, for inventory operations or other management related processes, such as cashier loans or pickups. Event: A process or task set to run automatically at a pre-programmed time. Can also be forced to [...]

Glossary 183 © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a with sales data collection. POS: Point Of Sale, the front end terminal where sales transactions are performed. Post: Save to the database only. Posting does not Deploy (send). Relational Database: Any type of database where data is kept in tables, and linked with other tabl[...]

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