3Com 3C389 manual

http://www .3com.com/ T okenLink ® V elocity ™ T oken Ring LAN PC Car d User Guide A member of the 3Com T okenLink family of network interface cards Part No. 09-0536-002 Published June 1997[...]

ii 3Com Corporation ■ 5400 Bayfr ont Plaza ■ Santa Clara, California ■ 95052-8145 Copyright © 3Com Corporation, 1997. All rights reserved. No part of this documentation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Corporati[...]

iii C ONTENTS A BOUT T HIS G UIDE How to Use This Guide 1 Conventions 2 1 I NTRODUCTION Product Featur es 1-1 Overview of Point Enablers, Socket Services, Card Services, and Super Client Drivers 1-2 Point Enablers 1-4 Socket Services 1-5 Card Services 1-5 Super Client Drivers 1-7 Card Services Enabler 1-7 Card and Socket Services V ersus Point Enab[...]

iv OS/2 NDIS 2 Device Driver Using LAN Adapter Protocol Support (LAPS) 3-9 DOS Client 16 for Novell NetW are 4.01 and Above Installation 3-11 Using Memory Management 3-12 OS/2 NDIS 2 Device Driver Using Multiprotocol T ransport Service (MPTS) 3-12 IBM LAN Support Program/Native Installation 3-14 Using Memory Management 3-15 4 LANAID AND IBM LAN C L[...]

v A U SING A M EMORY M ANAGER Memory Managers with Point Enabler A-1 Memory Managers with Card and Socket Services A-2 Expanded Memory Specification A-4 B S YSTEM S OFT C ARD AND S OCKET S ERVICES S PECIFICS C H OT -P LUGGABILITY AND S USPEND /R ESUME Windows 95 (NDIS 3) C-2 DOS ODI Hot-Pluggability and Suspend/Resume C-3 DOS NDIS Hot-Pluggability[...]

vii F IGURES 1-1 PC Card Software Interfaces 1-3 2-1 Attaching the Cable to the 3C389 PC Card 2-2 2-2 Inserting the 3C389 PC Card 2-3 2-3 Modular UTP Cable for the 3C389 PC Card 2-4 2-4 RJ-45 to STP Connector 2-4[...]

ix T ABLES 1 Notice Icons 2 2 T ext Conventions 2 4-1 Clients and Protocol Descriptions 4-5 5-1 DOS ODI Error Codes 5-4 5-2 DXMCSMOD Error Codes, Explanation, and Action 5-6 5-3 Phase Nibble Explanations 5-12 5-4 Error Condition Nibble Explanations 5-12 5-5 Actions for Open Errors 5-13 5-6 Recommended Actions Key 5-16[...]

L IFETIME L IMITED W ARRANTY 3Com’ s EtherLink ® , Fast EtherLink, T okenLink ® , T okenLink V elocity ™ , A TMLink ™ PCI, and FDDILink ™ network interface cards have a Lifetime Limited W arranty . For further details, please see 3Com’ s Limited W arranty statement in this guide. T o ensure the very best 3Com service and support, take t[...]

Customers in the countries or regions shown below should send the completed registration car d to the appropriate addr ess. Customers in other non-U.S. locations should send the registration car d to the U.S. address on the fr ont of the card. ■ Asia 3Com Asia Ltd., Marketing Department Room 2506-07, 25/F. Citibank Tower Citibank Plaza, Central H[...]

A BOUT T HIS G UIDE This guide describes how to install and configure the 3Com 3C389 T okenLink V elocity PC Card, and is intended for the token ring network administrator , operator , or hardware installer . A knowledge of token ring networks and microcomputer har dware configuration procedur es is requir ed. If the information in the README.TXT[...]

2 A BOUT T HIS G UIDE Conventions T able 1 and T able 2 list conventions that are used throughout this guide. T able 1 Notice Icons Icon Notice Type Alerts you to... Information note Important features or instructions Caution Risk of personal safety, system damage, or loss of data Warning Risk of severe personal injury T able 2 T ext Conventions Co[...]

1 I NTRODUCTION The 3Com T okenLink V elocity PC Card (referr ed to as the 3C389 PC Card) is a network interface car d (NIC) that provides an interface between PCs and token ring networks. The 3C389 PC Card is designed to operate in PCs with PC Card slots that comply with the standar ds of the Personal Computer Memory Card International Association[...]

1-2 C HAPTER 1: I NTRODUCTION See the README.TXT files on the T okenDisk diskettes for information on 3C389 PC Card features not documented in the user guide. Overview of Point Enablers, Socket Services, Car d Services, and Super Client Drivers Computers that support PC Cards have one or mor e PC Card slots, known as A, B, C... or 1, 2, 3.... Comm[...]

Overview of Point Enablers, Socket Ser vices, Card Services, and Super Client Drivers 1-3 Figure 1-1 PC Card Softwar e Interfaces LAN device driver Card services enabler Card services So cket services So cket controller Card services enabled LAN device driver Sock et ser vices enabler So cket services So cket controller Socket services enabled LAN [...]

1-4 C HAPTER 1: I NTRODUCTION Point Enablers Windows NT currently uses a point enabler called PCMCIA.SYS, which currently ships with Windows NT . OS/2 requires Card Services. Point enablers are small pr ograms that provide an interface directly to the PC Car d controller; ther efore, they must be written to support a particular type of controller .[...]

Socket Services 1-5 When configuring two or more PC Car ds, you must allocate memory and interrupt resour ces manually . Socket Services This is a BIOS-type interface that provides a way to gain access to the PC Card sockets (slots) of a PC. It identifies how many sockets your PC has and detects the insertion or removal of a PC Car d while the PC[...]

1-6 C HAPTER 1: I NTRODUCTION If the installation program detects Car d and Socket Services in your PC, it will default to Autoset mode. Autoset mode allows your LAN driver to negotiate with Card Services for memory space and interrupts. This helps to prevent conflicts with other PC Car ds that are installed in your PC; however , you will not know[...]

Super Client Drivers 1-7 Super Client Drivers Many notebook PC vendors are pr oviding customers with super client drivers that can enable many differ ent PC Cards. PC-DOS 6.1 includes one called PCMSCD.EXE, for example. They are best used for modems and other PC Car ds that do not have a Card Services client driver of their own. If you use a super [...]

1-8 C HAPTER 1: I NTRODUCTION For point enablers, you have to specify the slot in which a particular PC Card will be used and you have to specify memory locations, interrupt levels, and other parameters. This is not difficult unless you use several PC Car ds at differ ent times, in which case you need to make certain that what you specify does not[...]

2 I NSTALLING THE T OKEN L INK V ELOCITY PC C ARD Kit Contents In addition to this manual, your kit contains the following items: ■ 3Com 3C389 T okenLink V elocity PC Card ■ T oken ring PC Card RJ-45 cable ■ Five T okenDisk diskettes ■ An shielded twisted pair (STP) connector for connection to STP network wiring The 3C389 PC Card cable can [...]

2-2 C HAPTER 2: I NSTALLING THE T OKEN L INK V ELOCITY PC C ARD If you are using Card and Socket Services, you may be able to use hot-pluggability features with your 3C389 PC Card. See Appendix C, “Hot-Pluggability and Suspend/Resume” for more information 1 T ur n off the power to the PC. 2 Attach the cable to the 3C389 PC Card (Figur e 2-1). R[...]

Installing the 3C389 PC Card 2-3 3 Lock the cable connector to the 3C389 PC Card. Slide the latching button toward the 3C389 PC Car d. Y ou can leave the latching button retracted, so that if the cable is yanked, the connector will disconnect from the PC Card, possibly saving your PC fr om being pulled off a table. 4 Insert the 3C389 PC Card in the[...]

2-4 C HAPTER 2: I NSTALLING THE T OKEN L INK V ELOCITY PC C ARD 5 Connect the PC Card cable to the network port. ■ If your network uses unshielded twisted pair (UTP) cabling, attach the RJ-45 (8-pin modular) connector on the 3C389 PC Card cable (P/N 38H7044) to the RJ-45 network port (Figure 2-3). Figure 2-3 Modular UTP Cable for the 3C389 PC Car[...]

Removing the 3C389 PC Card 2-5 V erify that you are using the correct STP connector . The correct STP connector is labeled with the number 100. 6 T ur n on the power to the PC. Proceed to Chapter 3 for instructions on how to install the network drivers. Removing the 3C389 PC Car d Removing the cable from the 3C389 PC Card makes the operating system[...]

3 I NSTALLING THE N ETWORK D RIVERS This chapter describes how to install network LAN drivers other than IBM LAN Client. After installation, some network drivers must be configured using LANAID, an installation and diagnostic utility described in Chapter 5. If you are installing the IBM LAN Client go directly to Chapter 5. Consult the following li[...]

3-2 C HAPTER 3: I NSTALLING THE N ETWORK D RIVERS ■ DOS Client 16 for Novell NetW are 4.01 and higher ■ OS/2 NetW are Client ■ Artisoft LANtastic 6.0, 7.0 ■ Banyan VINES 6.X ■ Microsoft LAN Manager/NDIS ■ Windows for WorkgroupsNDIS 2 ■ Other DOS NDIS environments The installation procedur es for the following drivers are found in the[...]

Windows 95 Installation 3-3 There are two versions of Windows 95: the original version shipped in August 1995 and the OEM Sales Release 2 (OSR 2). The driver installation instructions are slightly different in the two versions. 1 Determine if you have OSR 2. Click Start, Settings, Control Panel, and System. If the system version number is 4.00.950 [...]

3-4 C HAPTER 3: I NSTALLING THE N ETWORK D RIVERS Windows 95 OSR 2 Installation 1 If you have not already inserted the 3C389 PC Car d, insert it now with cable attached. The PC does not detect the 3C389 PC Card if the cable is detached. If PCMCIA support has been started on your machine, the system will prompt you for a diskette. If PCMCIA support [...]

Windows for Workgroups/NDIS 2 Installation 3-5 If you are running Windows for Workgr oups V ersion 3.11, perform the following procedur e: 1 At the Network Setup window , select Networks , then Install Microsoft Windows Network . 2 Change any other items for your environment, and click OK and Continue . 3 When prompted to install a new PC Car d, se[...]

3-6 C HAPTER 3: I NSTALLING THE N ETWORK D RIVERS Using Memory Management ■ If you are using Car d and Socket Services, the program will default to Autoset mode, which allows the LAN driver to negotiate with Card and Socket Services for available resour ces. LANAID will allow you to select values for resour ces to be used by your 3C389 PC Card su[...]

Windows NT 3.51 Installation 3-7 3 In the Control Panel Window , double-click the Network icon. 4 Click Add Adapter . 5 Select <Other> – Requires disk from manufacturer from the bottom of the Network Adapter Car d drop down list and click Continue . The Insert Disk dialog box appears. 6 Insert T okenDisk diskette #2 into the floppy drive. [...]

3-8 C HAPTER 3: I NSTALLING THE N ETWORK D RIVERS Windows NT 4.0 Installation 1 Insert T okenDisk diskette #2 into the floppy drive. 2 Right-click the Network Neighborhood icon. 3 Select Properties . 4 Click the Adapters tab. 5 Click Add . The PC will generate a list of available NICs. 6 Click Have Disk . The Insert Disk window appears. 7 T ype a:[...]

Novell NetWare Client 32 for Windows 95 Installation 3-9 Novell NetW are Client 32 for Windows 95 Installation 1 Click Remove PC Cards from the Network Contr ol Panel for any PC Cards that ar e no longer in the system or that you are r emoving. 2 In a DOS window , change to the windowsinf subdirectory . 3 Delete the TOKENCS.INF file. 4 Copy the [...]

3-10 C HAPTER 3: I NSTALLING THE N ETWORK D RIVERS 6 Click Configure in the main menu. The Select a Configuration Option menu appears. 7 Make sure that Configure LAN T ransport is highlighted then click Continue . The Configuration Workstation panel appears. 8 From the Network Adapters gr oup box, select 3Com T okenLink V elocity PC Card , then[...]

DOS Client 16 for Novell NetWare 4.01 and Above Installation 3-11 OS/2 NDIS 2 device driver using LAPS installation is complete when the following conditions exist: ■ The device driver files load successfully and there ar e no error messages. ■ Y ou are able to log on and communicate with the network. If you experience problems, go to Chapter [...]

3-12 C HAPTER 3: I NSTALLING THE N ETWORK D RIVERS 12 After LANAID is installed, continue with Chapter 4 “Using LANAID to Configure the 3C389 PC Car d.” When you get to the panel that asks for the existing network operating system, select Novell NetWare 16-Bit Client . Using Memory Management ■ If you are using Car d and Socket Services, the[...]

OS/2 NDIS 2 Device Driver Using Multiprotocol T ransport Service (MPTS) 3-13 ■ From an OS/2 window , go into the IBMCOM subdirectory and enter mpts at the OS/2 pr ompt. 2 Click OK on the MPTS logo panel. 3 Click Install . Y ou will be prompted for the source of the .NIF file. 4 Insert T okenDisk diskette #2 in the floppy drive. 5 Click OK when [...]

3-14 C HAPTER 3: I NSTALLING THE N ETWORK D RIVERS 14 Click OK when you get the message that the CONFIG.SYS has been successfully updated. 15 Click Exit on the Exiting MPTS panel. 16 Shut down OS/2 and restart your PC to let the changes take effect. OS/2 NDIS 2 device driver using MPTS installation is complete when the following conditions exist: ?[...]

Using Memory Management 3-15 2 Make a note of the name of the directory (default is LSP) where the LSP is installed. Y ou will have to specify this name when LANAID asks for the directory containing your LSP .INI file during step 2. Also, if you are using a locally administer ed address, edit the LSP .INI file and add: netaddress=yyyyyyyyyyyy whe[...]

4 LANAID AND IBM LAN C LIENT After you have installed the 3C389 PC Card and the network drivers, you must configure the 3C389 PC Car d software to operate with your PC and network operating system. Y ou will need the manuals that were shipped with your network operating system. LANAID LANAID is a software tool shipped on the 3C389 PC Car d T okenD[...]

4-2 C HAPTER 4: LANAID AND IBM LAN C LIENT Net Address LANAID identifies the 3C389 PC Card to be configur ed by its universally administered addr ess, which was assigned at the factory . The universally administered address (also known as the net address or MAC addr ess) of the 3C389 PC Card is shown on the back of the car d. Ensure that the addr[...]

Installing LANAID 4-3 IBM LAN Client provides support using one PC Car d specific LAN device driver instead of two differ ent kinds of drivers for your clients and servers. Y ou select the appropriate device drivers and pr otocol stacks for your PC. The correct modules ar e automatically loaded based on the options you select. IBM LAN Client provi[...]

4-4 C HAPTER 4: LANAID AND IBM LAN C LIENT Complete the following procedur e to install LANAID on your hard disk: 1 At the DOS prompt, insert T okenDisk diskette #1 in the drive and type: a:install [Enter] 2 Change the drive, path, and directory for the LANAID files, or press [Enter] to accept the default values. The LANAID program may display a p[...]

Installing LANAID 4-5 7 Select one or more of the clients and pr otocols and click Continue . The IBM LAN Client Configuration window appears. 8 Enter the parameters for Install Options , Network Options and if appropriate, for TCP/IP or NetW are Client 32 . On the IBM LAN Client Configuration window , there are two or more folder tabs. The Insta[...]

4-6 C HAPTER 4: LANAID AND IBM LAN C LIENT 9 Click Install . Y ou will be prompted to insert diskettes. The options that you have selected will be installed automatically . The Installation Log and IBM LAN Client Installation Complete windows appear . 10 Click OK and click Close . The View Adapter Configuration window appears. On the View Adapter [...]

Installing LANAID 4-7 Using LANAID to Configure the 3C389 PC Car d This section explains how to run LANAID to configure the 3C389 PC Card for operation with a device driver . See Chapter 3, “Installing the Network Drivers,” for information on installing device drivers. If you are using Car d and Socket Services, LANAID will default to Autoset[...]

4-8 C HAPTER 4: LANAID AND IBM LAN C LIENT 5 Click Change to select from the allowable values yourself. 6 Click Store . Y ou are prompted to insert diskettes at the corr ect time, and the values that you have chosen are configur ed automatically . 7 Click Done . The LANAID main window reappears. 8 Click Exit to return to DOS. 9 Reboot your PC. See[...]

5 T ROUBLESHOOTING Check this list of possible error conditions if pr oblems occur: ■ Make sure that the 3C389 PC Car d is correctly installed. See Chapter 3 for details. ■ When you are using EMM386.EXE or another memory manager . When EMM386.EXE and the LAN device driver are using the same memory , contention occurs and the 3C389 PC Card will [...]

5-2 C HAPTER 5: T ROUBLESHOOTING The items in the following paragraph are performed by the installation program. If you are using the NDIS driver (IBMTOKCS.DOS), edit the PROTOCOL.INI file and see whether you have specified a particular value for the interrupt level or memory locations. This would be indicated by the keywords INTERRUPT=X, MMIO=0x[...]

Error Codes 5-3 ■ If you believe that you have a hardwar e problem with the 3C389 PC Card, run the 3C389 PC Car d diagnostics. See “Running the Diagnostics Program” later in this chapter . ■ Check “Error Codes” if your PC displays an err or code. Err or Codes The following sections provide messages that can be received fr om the NDIS dr[...]

5-4 C HAPTER 5: T ROUBLESHOOTING T able 5-1 DOS ODI Error Codes Error Code Explanation and Action TOKENCS-DOS-50 PC Card cannot be found or the cable is not attached. 3C389 PC Card has not been inserted in the PCMCIA socket. Insert your 3C389 PC Card in the socket and try again. TOKENCS-DOS-204 The shared RAM is on incorrect boundary. Change the Sh[...]

Error Codes 5-5 TOKENCS-DOS-230 The MAX FRAME SIZE in NET.CFG file is not a multiple of 8. The maximum frame size has been set to a value that is not valid. Change the MAX FRAME SIZE to a multiple of 8. TOKENCS-DOS-231 The MAX FRAME SIZE in NET.CFG is too big for this 3C389 PC Card. The maximum value at this speed for this 3C389 PC Card is xx. Chan[...]

5-6 C HAPTER 5: T ROUBLESHOOTING DXMCSMOD Error Codes T able 5-2 DXMCSMOD Error Codes, Explanation, and Action Error Code Explanation and Action DXMCS 18I The 3C389 PC Card is ready to attach to the ring. It is configured for the displayed ring speed in Mbps. Enter Y if this is correct. If you would like to change the configured ring speed, enter C[...]

Error Codes 5-7 T roubleshooting Windows 95 (NDIS 3) Windows 95 sometimes has trouble selecting available resour ces for the 3C389 PC Card, causing the 3C389 PC Card not to function. If you find that your 3C389 PC Card is not functioning, follow this pr ocedure. 1 Click Start . 2 Go to the Settings menu selection and click Control Panel . 3 Click [...]

5-8 C HAPTER 5: T ROUBLESHOOTING T roubleshooting Windows NT (NDIS 3) Windows NT 3.51 and 4.0 use a point enabler called PCMCIA.SYS that is supplied with Windows NT . PCMCIA.SYS configures the Intel compatible socket controller with settings gleaned fr om the registry entry for the PC Card. Windows NT will indicate resour ce conflicts only after [...]

Running the Diagnostics Program 5-9 The testing process might run as long as three minutes and can be exited at any time by pressing [Enter] or by removing the diskette and pressing [Esc]. Pressing [Esc] will cause the computer to reboot. Pressing [Enter] will end the test in progress and allow the user to select another test option. 1 Boot the PC [...]

5-10 C HAPTER 5: T ROUBLESHOOTING Diagnostics Error Codes and Suggested Actions Initialization Error Codes Failure during PC Car d initialization usually indicates a hardwar e error on the PC Car d. Reboot your PC using the diagnostic diskette ( T okenDisk diskette #1 is a bootable diskette), and run the diagnostic program again. If the 3C389 PC Ca[...]

Running the Diagnostics Program 5-11 Open Errors Failure during the adapter open test might indicate that the PC Card is not pr operly configured to run on the network it is trying to open onto or that the PC Card is not properly configur ed for the system. The open test provides a r eturn code and an open error code. If the return code is 07, th[...]

5-12 C HAPTER 5: T ROUBLESHOOTING Phases Errors Suggested Actions in Response to Open Errors When the following phase-error combination values ar e presented, they ar e the result of certain specific occurrences. Explanation of the occurr ences follows with recommended actions listed. T able 5-6 lists the recommended actions for both the applicati[...]

Running the Diagnostics Program 5-13 T able 5-5 Actions for Open Errors Error Code Explanation Action 11 Lobe Media, Function Failure: The testing of the lobe between the PC Card and the access unit has been unsuccessful because the lobe has a bit-error rate that is too high, or the PC Card cannot receive successfully. 1, 3, and 5 24 Physical Inser[...]

5-14 C HAPTER 5: T ROUBLESHOOTING 36 Address Verification, Ring Failure: The PC Card, acting as an active monitor, was unable to complete the ring purge function successfully. This indicates that an error condition has occurred since the successful completion of monitor contention (claim token), when this PC Card became the active monitor. 1 and 2a[...]

Running the Diagnostics Program 5-15 47 Ring Poll, Ring Beaconing: The PC Card has either detected a monitor contention (claim token) failure or received a beacon MAC frame from the ring. 1 and 2b 4A Ring Poll, Remove Received: The PC Card has received a remove ring station MAC frame, indicating that a network management function has directed this [...]

5-16 C HAPTER 5: T ROUBLESHOOTING T ransmit Error Codes If you experience time-out errors during the on-ring test, try running the wrap test in the diagnostics. If the wrap test is completed successfully , but the on-ring test fails, it might indicate problems on the T oken-Ring network that the NIC is opening onto during the on-ring test. For any [...]

Running the Diagnostics Program 5-17 01 Unrecognized command code 08 Unauthorized access priority 22 Error on frame transmission, examine STRIPPED_FS 23 Error on frame transmit or strip process 24 Unauthorized MAC frame 25 Maximum commands exceeded 26 Correlator not acceptable 27 Link not transmitting I frames, status changed from link open 28 T ra[...]

A U SING A M EMORY M ANAGER If your PC comes with a memory manager preinstalled, or if you would like to use one, you must configure your PC so that the memory manager does not use the same memory as your 3C389 PC Card. If you have mor e than one 3C389 PC Card, you must r eserve the memory needed for all of them. One 3C389 PC Card cannot use the s[...]

A-2 A PPENDIX A: U SING A M EMORY M ANAGER For the point enabler , the required exclusions ar e shown in the following example (using EMM386, this is done using the X= parameter): For enhanced mode: DEVICE=C:POINTTR.EXE SA RS=4 MMIO=D000 IRQ=9 SRAM=D000,4 WS=0 . . DEVICE=C:DOSHIMEM.SYS . . DEVICE=C:DOSEMM386.EXE 1024 RAM X=D000-D1FF For compat[...]

Memory Managers with Card and Socket Ser vices A-3 In addition, Card Services needs at least 4 KB excluded for its use. Remember , if you are using more than one 3C389 PC Card, the memory locations for the other 3C389 PC Cards must also be excluded. Card Services and memory managers typically do not talk to each other . Y ou must tell them what are[...]

A-4 A PPENDIX A: U SING A M EMORY M ANAGER On a PC using memory range D0000-DFFFF DEVICE=C:DOSEMM386.EXE NOEMS X=D000-DFFF . . DEVICE=C:PCMPLUSPCMCS.EXE /WAIT=12 /ADDR=D0 /IRQ=9 IBM Card Services ■ The memory range used by 3C389 PC Cards must fall within the range specified by /MA. ■ The memory range used by Card Services itself (4 KB) mus[...]

Expanded Memory Specification A-5 page. A sample enhanced mode memory manager line in your CONFIG.SYS is: DEVICE=C:DOSEMM386.EXE RAM 1024 X=D000-D1FF FRAME=C000 The token ring 3C389 PC Card uses D0000-D1FFF for 8-KB MMIO. The FRAME= parameter sets the base address of the EMS page frame (the page frame uses C0000-CFFFF). So, no 3C389 PC Cards sho[...]

B S YSTEM S OFT C ARD AND S OCKET S ERVICES S PECIFICS Complete the following procedur e to install the 3C389 PC Card on Compaq PCs using SystemSoft Car d and Socket Services with DOS or Windows 3.1: 1 After installing and configuring the card using LANAID, go to the CPQDOS directory , or the directory containing SystemSoft C&SS and the file [...]

C H OT -P LUGGABILITY AND S USPEND /R ESUME The Windows 95 (NDIS 3), DOS NDIS, DOS ODI, and OS/2 NDIS drivers support hot-pluggability and the suspend/resume capability . Hot-pluggability allows you to attach or detach the 3C389 PC Card cable fr om the PC Card while the PC is running. This has the same ef fect on the operating system as physically [...]

C-2 A PPENDIX C: H OT -P LUGGABILITY AND S USPEND /R ESUME ■ Avoid hot-plugging a car d when in a W indows for Workgr oups environment. Y our card does not have to be present when NET ST ART is run. If you plan to access your network in your Windows session, insert your card before starting Windows. If you plan to pull out your card, shut down Wi[...]

DOS ODI Hot-Pluggability and Suspend/Resume C-3 DOS ODI Hot-Pluggability and Suspend/Resume It is recommended that you use the NetW are Event Service Layer program (NESL.COM) for hot-plugging to work in this environment. Without this support, you should use the following procedur e. Complete the following procedur e to remove the 3C389 PC Card or t[...]

C-4 A PPENDIX C: H OT -P LUGGABILITY AND S USPEND /R ESUME OS/2 NDIS Hot-Pluggability and Suspend/Resume Y ou can remove the card or go into suspend mode at any time as long as you are not running any applications that use shared r esources. After you r einsert the card or resume, you should have all of your LAN shar ed resour ces connected. If you[...]

D T ECHNICAL S UPPORT 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’ s World Wide Web site as described below . Online T ec[...]

D-2 A PPENDIX D: T ECHNICAL S UPPORT 3Com Bulletin Board Service 3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available through analog modem or digital modem (ISDN) 24 hours a day , 7 days a week. Access by Analog Modem T o reach the service by modem, set your modem to 8 data [...]

Online T echnical Services D-3 troubleshooting instructions on 3Com pr oducts 24 hours a day , 7 days a week. Call 3ComFacts using your T ouch-T one telephone using one of these international access numbers: Local access numbers are available within the following countries: 3ComForum on CompuServe Online Service 3ComForum is a CompuServe-based serv[...]

D-4 A PPENDIX D: T ECHNICAL S UPPORT Support fr om Y our Network Supplier If additional assistance is requir ed, contact your network supplier . Many suppliers are authorized 3Com service partners who are qualified to pr ovide a variety of services, including network planning, installation, hardwar e maintenance, application training, and support [...]

Support from 3Com D-5 3Com Asia Limited Australia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Phillippines Singapore Taiwan Thailand 61 2 9937 5000 (Sydney) 61 3 9866 8022 (Melbourne) 8610 68492568 (Beijing) 86 21 63740220 Ext 6115 (Shanghai) 852 2501 1111 91 11 644 3974 6221 572 2088 81 6 536 3303 (Osaka) 81 3 3345 7251 (Tokyo[...]

D-6 A PPENDIX D: T ECHNICAL S UPPORT Returning Products for Repair Before you send a pr oduct directly to 3Com for r epair , you must first obtain a Return Materials Authorization (RMA) number . Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’ s expense. T o obtain an RMA number , call or fax: 3Co[...]

I NDEX Numbers 3Com Bulletin Board Service (3ComBBS) D-2 3Com sales offices D-4 3Com URL D-1 3ComFacts D-2 3ComForum D-3 A adapter open test 5-11 autoset mode 1-6, 1-8 B bulletin board service D-2 C card services advantages 1-6 description 1-5 enabler 1-7 hot plugging 2-2 if using 2-1 Compaq PCs installing 3C389 PC Card B-1 CompuServe D-3 connecto[...]

2 I NDEX L LANAID configuring 3C389 PC Card 4-7 description 4-1 drivers that don’t r equire LANAID for configuration 3-1 drivers that requir e LANAID for configuration 3-1 installing 4-3 LAN Client installing 4-4 running from the command line 4-8 LAPS (LAN Protocol Support) 3-9 M memory managers A-1 with Card and Socket Services A-2 with Point[...]

3Com Corporation L IMITED W ARRANTY H ARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: If a product does not operate as warranted above during the applicable warranty period[...]

3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY [...]

The user may find the following booklet prepared by the Federal Communications Commission helpful: The Interference Handbook This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No. 004-000-00345-4. NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you [...]

Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited. However, if you are a European Community ("EC") resident, information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection of Computer Programs is[...]