3Com DSA-3CV1001-02 manual

http://www.3com.c om/ V isitor and Community Network Access Point Service Manual Rel eas e 2.0 Part No. DSA-3CV 1001-0 2 Publ is hed A ugu st 20 00[...]

3Com Corporation 5400 Bay fr ont Plaza Santa Clara , California 95052-81 45 Copyri ght © 200 0, 3C om Cor poratio n. All r ights reserv ed. No p art of this d ocume ntation may be reproduced in any form or by any mean s or used t o make a ny derivative work (such as t ranslation, transformat ion, or adaptati on) with out wr itten p ermissi on from[...]

A BOUT T HIS G UIDE This guide describes th e 3Com ® Visitor a nd Co mmunity Ne twork Access Point Releas e 2.0, its insta llation, ope ration, manag ement, and tr oubleshoo ting. The NAU (Ne t work Access U nit) name has been chan ged in release I I and is referr ed to as Visi tor a nd Communi ty Netw ork Access Point. This gu ide is intend ed fo[...]

4 C HAPTER : A BOUT T HIS G UIDE Relat ed Document ation The Visit or and Community Based Networki ng System d ocumentation set includ es the foll owing documents : ■ Visitor a nd Commu nity Based N etwork ing Access Po int Service Manua l ■ Visitor a nd Commu nity Based N etworkin g Access Con centrator Service Manual ■ Visitor a nd Comm uni[...]

C ONTENTS A BOUT T HIS G UID E Convent ions 3 Related Docume ntation 4 Y e ar 20 00 Com pliance 4 1 O VERVIEW Visito r and Comm unity Netwo rk Major Feat ures and Benefits 9 Featur es 9 Benefits 10 Visi tor and Comm unity Net work Applica tio ns 11 VCN Acc e ss Point Fe atures 12 Oper ationa l Con trols 14 2 S AFETY I NFORM ATION Safety Precauti on[...]

4 U SING THE L OC AL M ANAG EMENT A CCES S Using t he Mana gement T ermina l 37 Mana gement T ermin al Requ irem ents 37 Connect ing th e PC T e rmin al Emul ator 38 VCN Ac cess Point Me nus 38 Summar y and St ructure of the Men us 38 Login 40 Access Point Main Menu 41 AP V ersion 42 Mana gement Menu 42 The Ether n et Me nu 42 The HDLC M enu 48 Res[...]

B P ROD U C T S PECIFICATION C L OADING S OFTWA R E T HROUGH L OCAL A CCESS D P IN A SSIGN MENTS FOR LMA C ABLE Connect or for Loca l Manageme nt T erm inal 89 Connect or for t he LMA Por t of the VCN AP 90 Local Manage ment Cab le W iring 91 E T ERMINAL E MULATI ON S ETTING S Defini ng the T erm inal Em ulation Setti ngs 93 Estab lishing T ermina [...]

I NDEX 3C OM C ORPORATION L IMITED W ARRANTY EMC S TATEMEN TS S AFETY S TATEM ENT[...]

1 O VERVIEW This chap ter pro vides an overvi ew of the Visit o r and C ommunity Network Access Point. The chapt er includes the follo wing topics: ■ Visitor a nd Com munity Ne twork M ajor Fea tures and Be nefits ■ Visitor a nd Comm unity Ne twork A pplicatio ns ■ VCN Access Point Feat ures Vis ito r and Commu nity Network Ma jor Features an[...]

10 C HAPTER 1: O VE RVIEW ■ The system pr ovides fast Int er net connectivit y and fast corp orate access to end-us ers. Benefi ts The Vi sitor and Com munity Networ k system provides the following benefits: ■ Use exist ing wiring for simult aneous voice calls and data connecti ons without the need for r e-wiring. The system enables a customer [...]

Visitor and Community Networ k Applications 11 Vis ito r and Commu nity Network Appli cations The Visito r and Commun ity Network system serves the followin g applica tions: ■ Mult iple D we lling Uni ts (MD U) MDUs i nclude apa r tment houses and hotels. ■ Multip le T e nant Unit s (MT U) MTUs comprise mainly of fice complexes. Figur e 1 shows[...]

12 C HAPTER 1: O VE RVIEW other n etwork se rvices for d ata transm ission s while allowin g voice channel s to be used simul taneously . The VCN AP c onnects to th e VCN AC via a standar d copper wire pai r . Th e VCN AC con n ects to the an alog PBX or loca l telephone excha nge and to a 10 Base-T s witch, e.g. 3Com ® VCN Services Swi tch 10. Af[...]

VCN Acces s Poin t Feature s 13 and data to the Supe rStack II 110 0 Switch. The VCN AP also spl its voic e and d ata i n the di rection from th e VCN AC. D ata is sent u p to 10 Mbps f ull duple x. The solutio n also works with the VCN Services Switch 10 and t h e SuperS tack II Switch 3300 . ■ The user ’ s Ethernet frames ar e encapsul ated i[...]

14 C HAPTER 1: O VE RVIEW addit ional line may be used i ndependently of the VCN AP for connect ing an analog modem or f acsimil e use. ■ The VCN AP support s remote sof tware down load of VCN APs an d VCN Access Concentra tors thr ough a s pecial d ownload menu and through a spe cial netwo rk co nfig urati on— the VCN A P is conn ected to the [...]

VCN Acces s Poin t Feature s 15 Figure 4 The VCN AP Unit Front V iew Ta b l e 3 d escrib es the LEDs and conne ctors on the front p anel. Figur e 5 display s the ba ck pa nel of th e VCN AP. Fax- Modem ET HERNE T Li ne Power Ethernet LED Ether net por t F ax-Modem por t Po w e r L E D Line LED Local Management Connector (hidden) Ta b l e 3 The VCN [...]

16 C HAPTER 1: O VE RVIEW Figure 5 VCN AP Unit Back Panel Ta b l e 4 describes th e connector s on the back panel . Ta b l e 4 The VCN AP Unit LEDs and Connectors - Back Panel Item Type State Used to Telep hone RJ-11 port - Connec t the tel ephone set Line RJ-11 port - Connect t h e VCN AP to t he room telephon e socket DC-IN 8-pin Mini DIN DC Powe[...]

2 S AFETY I NFORMATI ON This chap ter provides safety in formati on in English, French and German. The topics cove red in this chap ter are : ■ Safety Precaution s ■ Précaut ions de s écurité c oncernant le VCN Access Po int ■ Sicher heitsvorkehr ungen für den VC N Access Po int Safety Precautions The f ollowing s afety p recau tions sh o[...]

18 C HAPTER 2: S AFETY I NFORMATION Précaution s de sécu rité c once r nant le V CN Ac cess P oint Attent ion: Réduisez le s risques d'el ectrocution et d' incendie ■ T oute inte rvention sera effectuée uniquement pa r un person nel quali fié. L'un ité ne co mpo rte pa s de pièce s à remplace r par l'ut ilisateur . ?[...]

Sicherhe itsvorkehrungen für den VCN Access Point 19 ■ Die Ener gieversorgun g wählt automat isch entweder 1 00-120 V WS oder 200 -240 V WS, 60/50 Hz, wie auf dem Sicherhe itsaufkleber neben der Energ iezufuhr angeg eben. Gewährle isten Sie, da ß die vorhan dene Stro mleistung des Haupts trom netzes innerh alb eines diese r möglich en Bere i[...]

20 C HAPTER 2: S AFETY I NFORMATION[...]

3 I NSTALLING AND O PERATING THE VCN A CCESS P OIN T This cha pter p rovides th e infor mati on abou t in stalling , sett ing up , poweri ng up and operating t he VCN Access Poi nt. The fol lowing topics ar e described: ■ Pr erequi sites for Installati on ■ Installi ng the VCN A ccess Point ■ Oper ati ng t he VC N Ac ce ss P oint Pr erequisit[...]

22 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT The VCN AC m ust be i nstalled before the V CN AP. Refer to the V isito r and Commun ity Based Net working Concent rator Unit Se rvice Manual. Inst alli ng t he VCN Access Point The VC N AP may be convenient ly mounted on one t he followin g: ■ a wall, see pa ge 23 . ■ under a tab[...]

Installi ng the VCN Access Point 23 Mountin g the VC N Access Point on a Wa l l T o mount t he VCN AP o n a wall perform the fo llow ing ta sks. 1 Apply the paper te mplate to the wall a s shown i n Fi gure 7 . Figure 7 U sing the Pa per T em plate to Ma rk the Wall The partiall y curved ed ge of the template corresponds to t he curved cover that i[...]

24 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT 5 Where the three crosshairs of th e templ ate hole s in tersect, in dent the surface wit h a sharp tool (for exam ple a nail). See Figur e 7 . 6 Remove t he templat e. 7 Drill t he indented holes wi th a drill bit of the same diamet er as the wall anchor s. See Figure 9 . Note: I f t[...]

Installi ng the VCN Access Point 25 Figure 10 Ins ert ing Anchors 9 Drive two of the t h r ee long scr ews pr ovided i nto the bottom most anchor s to the di stance indicate d in Figure 11 . See Fi gure 12 . Figure 11 Of fset of the Sc rew Head from the W all 7/ 64 i n 25 - 3 m m . .[...]

26 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT Figure 12 Dr iving Scre ws into the W all 10 Align the two larg e hole s of the VCN AP (see Figur e 13 ) with the two alr eady driven scr ews and insert the scr ew heads into the holes . Shift the VC N AP d ownward so that the screw shanks slip into th e slots and the t opmost in dent[...]

Installi ng the VCN Access Point 27 12 Reinsert the curved cover by reversing the sequence of step 2 . See Figur e 14 and Figur e 15 . Figure 14 V CN AP without Cur ved Cover Figure 15 Pl acing Cur ved Cover on V CN AP Mountin g the VC N Access Point Under a Ta b l e T wo scre w s support t h e r ear side of the VCN AP and an add itional scr ew is [...]

28 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT Figure 16 Mounti ng Underneath a T able T o moun t the V CN AP u nder a table, perfo rm the follow ing tasks: 1 T ape the paper tem plate (see Figure 1 7 ) to the under sid e of the table. Make sure that th e straigh t edge is farth est awa y from you and the partially curve d edge is[...]

Installi ng the VCN Access Point 29 Figure 18 Rem oving Curve d Cover All thr ee holes in th e VCN AP ar e plugged. 3 Remove the plugs f rom the t wo large holes by pryi ng them out with the tip of your screwdri ver . 4 Remo ve the plug from the small front ho le by forcing it out f rom the bottom with a pointy instrume nt (for exam ple, a nail ). [...]

30 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT 7 Insert two o f the th ree short screws provided into the fa rthest indente d holes ( Figur e 19 ) and drive them t o the distance indic ated in Figur e 20 . Figure 19 Drivi ng T wo Scr ews into the T able Figure 20 Of fset of the Screw Head from the T able 8 Align the two larg e hol[...]

Installi ng the VCN Access Point 31 Figure 21 Scr ew Holes in the T op of the VCN AP Figure 22 Ins ert ing the VCN AP under the T able Large hole Large hole Small screw hole[...]

32 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT 10 Drive th e last short screw t hrough the smal l screw hole an d into the surface fu ll depth. See Figur e 23 . Figure 23 Compl etion of Mounting the VCN AP Under the T a ble 11 Reinsert the curved cover by reversing the sequence of step 2 . Placin g the VCN AP on T op o f a T able [...]

Installi ng the VCN Access Point 33 T o moun t the V CN AP o n to p of a table perform the fo llow ing tasks: 1 Stick the four rubber pads t o the bo ttom of the VCN AP as show n in Figur e 24 . Figure 24 Pr eparing VCN AP for T able T op Use 2 T urn the VCN AP over and place it on top of a table near the ac power and tel ephone sockets in the r oo[...]

34 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT Figure 25 Pr e parat ion of th e VCN Access Point ■ Connect a n RJ-45 cabl e from t he user’ s PC t o the Ethernet por t at the fr ont of th e VCN AP . The user’ s PC must be equipped wit h an Et her net car d. If the user’ s PC does not hav e an Ethernet card inst alled, the [...]

Opera ting the VCN Access P oint 35 Figure 26 Comm unica tions Access via the VCN AP Operating th e VCN Access Point After the in stalling a nd moun ting the VCN Access Poin t it is ready for use. The VCN AP may be used for the follo wing: ■ Making a V oic e Call ■ Sending and Re ceiving Da ta T raff i c ■ Sending and Recei ving Faxes Maki ng[...]

36 C HAPTER 3: I NSTALLING AND O PERATING THE VCN A CCESS P OINT 3 If the tele phone set h as an add itiona l RJ- 11 por t, it c an be us ed independ ently of the VC N AP fo r fax. Conn ect an RJ-1 1 cabl e betwee n the fax machine or the P C fax mo dem t o the PC RJ-11 port o n the VCN AP. Sendin g and Receivi ng Data T raffic T o send or r e ceiv[...]

4 U SING THE L OCAL M ANAGEMENT A CCESS This ch apter descri bes using the Loca l Management A ccess (LMA) and r emote managemen t. The LMA is accessible via a termi nal emulating compute r connected t o the LMA port on the VCN Access Poi nt. The termina l is us ed for monitori ng an d problem so lving. R emote softw are download ing is done via a [...]

38 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Connec ting the PC T erminal Emu lator Perform the step s below to connec t the PC to the LM A port: 1 Remove the cover from the LMA se ction of th e VCN AP as in the figure below . Figure 27 LMA Se ct ion of the VCN Access Point 2 Connec t the LMA p ort to th e PC s erial po rt (COM1 or 2 ) wit[...]

VCN Access Point Menus 39 Figure 28 M enu Hierar chy Ta b l e 6 provide s a summary of the li ne card me nus, the s ubmenus and the corr esponding nu mber seque nce. Click a menu or submenu name to receive m ore infor m ation . After typing each nu mber in the number sequ ence press the <Enter> k ey . Access Point Main Menu Logi n Pr oc es s [...]

40 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Login After connecti ng the m anag ement te rminal to on e of th e LMA po rts 2 through 24, press any ke y . The l ogi n di alog appe ars : Login: T ype your Login ID an d press <En ter>. Password: T ype your passwor d and pr ess <Enter >. Ta b l e 6 Number Sequence Corre s ponding t[...]

VCN Access Point Menus 41 The defau lt login is admin ; t he default pa ssword is nu ll—just pr ess <Ente r>. If you fo rget your p assword, contact te chnical su pport. Refer to Appen dix F T echn ical Support . When yo u complete Login, the Access P oin t Main Menu appears. If the login was unsuccessful, the following messa ge appe ars: L[...]

42 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS AP V ersion Confir m VCN AP function ality by checking t he softwar e and har dware versi ons and dates. 1 T o check the software version, en ter 1 In the Main Me nu ( Figur e 30 , page 41 ). The followi ng scr een a ppears: Figure 31 V ers ion Scr een 2 Press <Enter> to return to the Main[...]

VCN Access Point Menus 43 1 In the VCN AP Main Menu enter 3 . 2 In the Management Menu , ente r 1 . The Ethernet Menu a ppears Figure 33 Ethe r net Menu. Ethernet T r affi c Counters The Ethe rne t traffic counters count no rmal fra mes and e rror ed frames trans f err ed between the user’ s PC and the VCN AP. Ethernet Menu ------------- 1. Traff[...]

44 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS T o check the E ther net tr affic counters, type 1 in th e Eth er net M en u and press <En ter>; the Ethernet T raffic Co unters scree n appears: Figure 34 Ethe r net T raffic Count S c reen Ethernet St atus T o ch eck E the r net stat us, press 2 in the Eth ernet Menu ; the Eth ern et Sta[...]

VCN Access Point Menus 45 Reset Coun ters T o r eset Ethe rne t counters: 1 In the Ethernet Menu , type 3 and pr ess <Enter> . The following mess age appears: Do you want to proceed (Y/[N])? : 2 Ty p e y and p ress <Enter> to perfo rm the reset. The follo wing m essage appears: The action has been done ! Learning T able T o view the MAC[...]

46 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Figure 38 Cha nge Work Mode Menu In the Chan ge Work Mod e Me nu , the cu rrent working mode i s sho wn to be one of: ■ Normal Operat ion Normal ope ration is la ck of loopbacks an d half dupl ex. ■ Internal Loopb ack Mode ■ Exte r nal Loopback Mode ■ Full Du plex Mode The ful l duplex m[...]

VCN Access Point Menus 47 When you discar d the operat ion, the message appear s: The action has been canceled Setting Ex ternal Loop back Mo de T o set external loopback mode, type 3 and press <E nter> . The mess age appears: This action will change the working mo de of Ethernet! Do you want to proceed (Y/[N])? : To c o n f i r m t y p e y ;[...]

48 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS This action will change the working mo de of Ethernet! Note: the change will NOT be saved aft er reset. For changing and saving use the config uration menu Do you want to proceed (Y/[N])? : To c o n f i r m t y p e y ; to di scard, ty pe n ; and and p ress <Enter>. When you pr oceed, the m[...]

VCN Access Point Menus 49 Figure 40 HDLC T raffic Counters S creen Reset Coun ters T o reset HDLC counters: 1 In the HDLC Me nu , type 3 and pre ss <Enter>. The messag e appears: Do you want to proceed(Y/[N])? : 2 Ty p e y and p ress <Enter> to perform the reset. HDLC Status T o check HDLC status, enter 2 in the HDLC me nu; the HDLC Sta[...]

50 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Figure 41 HD LC Status S c r een Change HDLC Work Mod e T o change the HDLC l oopback mode, us e the Change W ork Mode Me nu . In the HDLC Me nu , type 4 and pr ess <Enter >. The options in Figu re 42 appear . Figure 42 Cha nge HDLC Work Mode Menu In the Chan ge Work Mod e Me nu , the cu r[...]

VCN Access Point Menus 51 Do you want to proceed (Y/[N])? : To c o n f i r m t y p e y ; to di scard, ty pe n ; and and pr ess <Enter>. When you pr oceed, th e message appear s: Action has been done. When you discar d the operat ion, the message appear s: The action has been canceled Setting Normal Mod e T o set normal mode, type 1 a nd press[...]

52 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS T o reje ct, press <Enter> or type n and pr ess <Enter>. The Mana geme nt Menu r eappears. T o proceed t ype y and press <En ter>; the message appe ars: The system is going down... The Oper ation Mode Selec tor Menu ( Figur e 44 ) appears. Figure 44 Opera t ion Mode Selector Me[...]

VCN Access Point Menus 53 ■ Enter F . Figure 45 Reset m ess ages Figure 46 Start of So ftwa re Execut ion Figure 47 Self-test Mess ages Then the Login pr ompt appear s . VDSL M enu T o view t h e VDSL Menu , type 4 i n the Main Men u and pr ess <Enter>; the VDSL Me nu appears. ****************************** SW is being executed from Flash! [...]

54 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Figure 48 VDSL Menu . VDSL QAM Ch annel Stat us Report T o check the V DSL param eters, ente r 1 in the VDSL Contr ol Menu; the QAM Chann el Status r eport a ppears: Figure 49 VDSL QAM Cha nne l Status Report Figur e 49 contains th e followin g inform ation: ■ QAM Statu s: In lo ck—the line [...]

VCN Access Point Menus 55 The alte r nate state is Out of lo ck—the line to the VC N AC is not connected. ■ Restarts, th e numb er of ti mes the line to the VC N AC u ndergoes a cold r estart. A cold r estart occurs when ther e is a pr olonged br eak in the line . ■ W arm restart, a restart using inform ation tha t existe d the previous time [...]

56 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Figure 51 Se tt ing VLAN ID Message Scr een. Set Ether net Half/Full Duple x Mode T o set Ethe r net ha lf/fu ll dup lex mo de, perform th e foll owing st eps: 1 In the AP Conf iguration Men u enter 2 . 2 Enter th e desire d mode; a confirmat i on messag e appear s. Action has been done. Chan ge[...]

VCN Access Point Menus 57 Set to Factory De faults T o set VCN AP to f actory defaul ts perfor m the follow ing steps: 1 In the AP Conf iguration Men u , ty pe 4 and pr ess <Enter>; a war ning message th at the action will se t the system to their d efaul t value a ppears: This action will return the system par ameters to their default values[...]

58 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Remote Softw are Download This secti on describes the r emote softwar e download ing proced ure. Overvi ew The VCN Access Po int is an Ethernet over VDSL modem that combi nes the tran smission of voice and da ta in the dir ection of t he VCN Access Concentra tor and separates voi ce and d ata in[...]

Remot e Soft ware D ownlo ad 59 Downl oading Soft ware to th e LCs in the VCN AC 1 Remove the cover of the LMA section of the V C N AP to reveal the LMA port, a s show n in page 38 , Figure 2 7 . 2 Connect t he management com puter to the VCN AP LMA po rt. 3 Using RJ -45 connectors , connect the Ethernet por t of th e VCN AP to an Ethernet switch 1[...]

60 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Figure 54 Softwar e Download Network Configuration 4 In the VCN AP Main Menu ( Figure 30 ) typ e 8 , and pr ess <Enter> for t he Soft ware Downlo ad Menu . A warning appea r s, fol l owed by a pr ompt askin g if you want to pro ceed ( Figur e 55 ). Figure 55 Rem ot e softwar e Download W a[...]

Remot e Soft ware D ownlo ad 61 Figure 56 So ftware Downl oad Menu 6 T o download softwar e to LCs do as fo llows: a Check t he VLAN IDs of the VC N AP and the VCN A C. b T o change the VLAN ID of the AP to make it the same as the AC, type 6 in t he Soft ware Dow nload Me nu and pr ess <Enter >. The followi ng dialog appears: Current VLAN ID [...]

62 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Figure 57 The LC Down load ing State T ab le e At th e end of t he LC Downloading State T able , do one of the follow ing: ■ T ype the numb er of an LC to receive the softw are download and press <Ente r>. The downl oading messages and the downloadi ng resul ts table appear ( Figur e 58 [...]

Remot e Soft ware D ownlo ad 63 Figure 58 LC Dow nloading Results Begin sending version... Sending version complete Waiting for acknowledge... Downloading complete. Downloading complete. See results in the table: ------------------------------------ ------------------ | LC | Downloading || LC | Downloading | | number | status || number | status | -[...]

64 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Downl oading Sof tware to VC N APs: T o download softwar e to VCN APs do as follows : 1 Perfor m step 1 thr ough step 5 above. 2 Check t he VLAN IDs of the do wnloadi ng VCN AP and t he receiving VCN APs. 3 T o change the VLAN ID of the A P t o make it the same as the r eceivin g VCN APs, type 6[...]

Remot e Soft ware D ownlo ad 65 Figure 59 AP Downloadi ng State T able 6 At th e end of t he AP Download ing State T able , d o one of t he followi ng: ■ T ype the number of VC N AP to receive the software download and press <En ter>. The downl oading messages and the downloadi ng resul ts table appear ( Figur e 60 ). ■ Ty p e 0 to downlo[...]

66 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Figure 60 AP Downloading Results Check Software Dow nload for the LC Cards: T o check the softw are download r esults in the LC car ds, type 4 and press <Ente r> in the Softw are Download Menu . The LC Download ing State T able appears. Check So ftware Downlo ad for the VCN APs: T o check [...]

Remot e Soft ware D ownlo ad 67 Solvin g Problem s in Remo te Softwar e Downlo ad If the LC Downloadi ng Results in Figu re 58 show downloa d failed for o ne or mor e Line Car ds or the AP Download ing Resu lts in Figur e 60 show downlo ad failed for one or more APs, follow the procedures this section to solve the problem s. Downloa d Fai led for a[...]

68 C HAPTER 4: U SING THE L OCAL M ANAGEM ENT A CCESS Download Failed for On e or More VCN AP s but not A ll Check the f ollowing: ■ AP software version of th e faile d APs. If the version is no t 3.0 or later , locally download th e current software version to the VCN AP . R efer to Appendi x C , Loading Softwar e Thr ough Local Access . Remote [...]

A T R OUBLESHOOTING This ap pendix explains how to identify an d correct pr oblem s, and how to perform relate d diagn ostic tasks. If you hav e problems that are no t addres sed in this chapte r , cont act 3Com T echnical Support o r your ser vice person . Refer t o Appen dix F fo r technical sup port inform ation. Power -on Self T est (POST) When[...]

70 A PPENDIX A: T ROUBLESHOOTING Using Front Panel LEDs to Solve Pr o blems This section describes the use of t he LEDs to solve pr oblems. Figur e 61 dis play s the VCN AP LED indi cators. Figure 61 The VCN AP Unit Front Vi ew Ta b l e 8 describes th e LEDs. Ta b l e 8 The VCN AP LEDs LED Sta te Indicates Ether net Green VCN AP connected a PC. Lin[...]

Using F ront P anel LE Ds to Solve P roble ms 71 Use the front p anel LEDs to d etermin e the V CN AP sta tus afte r POST . Ta b l e 9 provid es deta iled in format ion sum mar ized in Ta b l e 1 0 . Ta b l e 9 Determi ning VCN AP status from the LED Indications aft er POST State Et he rne t Lin e Power Notes OFF OFF OFF OFF VCN AP is not connected[...]

72 A PPENDIX A: T ROUBLESHOOTING Fax/Mo dem Call Not Appl icab le (NA) NA NA No power is need ed to mak e a fax/ mode m call . An Eth ernet connec tion is not required. Data T ransfer from PC ON Flashi ng in gree n ON In dica te s dat a is passing through the VCN AP. There is a valid connecti on betw een the VCN AP and th e user PC. Data is passing[...]

Using F ront P anel LE Ds to Solve P roble ms 73 VCN AP Failur e Indicate d OFF after conn ection: Possi ble caus es: ■ faulty power adap ter ■ problem in the VCN AP Repl ace ac/d c adapter and try again. If the prob lem is el imin ate d, the problem w as the adapter. If n ot, the problem is in the VCN AP; re plac e i t a nd send it to 3Co m. O[...]

74 A PPENDIX A: T ROUBLESHOOTING Using a PC T erminal Emulator to Solve Pr o blems Refer to Appe ndi x E for setti ng the param eters of a ter minal e mulati on program. Th en refer to Chapt er 4 Usin g the Local Manage ment Access for connecting the manage ment PC to the VCN AP to operate th e managemen t menus. T able 10 Summary of VCN AP LED Ind[...]

Using a PC Termin al Emulat or to Solve Prob lems 75 Ether net T raffic Counts The norma l frame counters indicate traf fic betwe en the VCN AP and use r PC. Some err ored frame counters in dicate fatal err o rs, requiring r eplacement of the V C N AP , Ethernet cable or th e user’ s PC Network Interface Card (NIC). The fol lowing table depi cts [...]

76 A PPENDIX A: T ROUBLESHOOTING The fol lowing table depi cts normal counter indications and pr obable causes of a bnorm al counter indi cations. Summar y of Abnormal Ind ications from T raffic C ounts The fol l owing pr ovides a quick r efer ence to pr oblem identific ation by using frame cou nts: Err or Messag es Ther e are two typ es of error m[...]

Using a PC Termin al Emulat or to Solve Prob lems 77 The only er ror message of th is type is Wrong entry! It appear s when the user enters the wrong response to a menu. The us er solves th e problem b y re-en terin g hi s respons e. When a user discon nects the manage ment termin al from the LMI port and lat er reconnect s, the LMI menu system sta[...]

78 A PPENDIX A: T ROUBLESHOOTING[...]

B P RO D U C T S PECIFICATION Line Data Ra te Up to 10 Mb ps, symmetric Ran ge up to 4000 ft Cabling CAT 1 to CAT5 Voice Dial Tone , Toll Qua lity, PBX fe atures su pport Power requirements VCN AP Mai ns 90-260 a c , 47-63 Hz, 6 Watt maximum ac/ dc adapter 3.3 Vdc /1.5 A, 5 Vdc /150 mA, -5 Vdc /50 mA Standar ds Comp lian ce Safety UL 1950 C-UL, CSA[...]

80 A PPENDIX B: P RODUCT S PECIFICATIO N[...]

C L OADING S OFTWAR E T HR OUGH L OCAL A CCESS This ap pendix describ e s how to l oad a new softwa re r elease into t he VCN AP thr ough the LMA por t. Loading soft ware r equir es using a PC in term inal emulati on mode. Refe r to Appendix E T er mi nal Emul at ion Setti ngs for a descripti on of t erminal emulat ion proced ures. T o load softwa [...]

82 A PPENDIX C: L OADING S OFTWARE T HROUGH L OCAL A CCESS Figure 62 V CN AP Main Menu The Managem ent Menu appears: Figure 63 VCN AP Management Me nu 4 In the Man agement Menu type 5 to reset the VCN AP . The d ialog in Figur e 64 appears: Figure 64 Confirm Re set Board : VCN AP Main Menu ------------------ 1. VCN AP Version 2. Debug Menu 3. Manag[...]

83 5 Ty p e Y to reset . The scr een in Figur e 65 appears : Figure 65 Software Download Opti on 6 Ty p e S ; the downlo ading message ap pears ( Figur e 71 ). The opti on of F in the Software Downl oad Menu ( Figure 6 5 ), is the default; if the Software D ownload Menu d isplays for 5 seconds , executi on from the flas h automatical ly begins. The[...]

84 A PPENDIX C: L OADING S OFTWARE T HROUGH L OCAL A CCESS 7 In the Procomm win dow ( Figur e 67 ), select Da ta > Send File ( Figure 6 8 ). Figure 67 Pr oc omm P lus T erminal Screen[...]

85 Figure 68 Pr ocomm Plus Data > Send File Menu The scr een in Figur e 69 appears. Figure 69 Se nd File Using ASCII Scr een 8 Select the correct file and click Open .[...]

86 A PPENDIX C: L OADING S OFTWARE T HROUGH L OCAL A CCESS While t he file i s downloa ding, the st atus window in Figur e 70 appears: Figure 70 Se nd File Status W indow The VCN AP soft ware is downloaded to the flash memory in t he VCN AP, and the messages in Figu re 71 and Figure 72 appear:[...]

87 Figure 71 Softwar e Downloading Message Start saving to the FLASH! Sector passed number-12 Sector passed number-13 Sector passed number-14 Sector passed number-15 Sector passed number-16 Sector passed number-17 Sector passed number-18 Sector passed number-19 Sector passed number-20 Sector passed number-21 Sector passed number-22 Sector passed nu[...]

88 A PPENDIX C: L OADING S OFTWARE T HROUGH L OCAL A CCESS Figure 72 Self-T est M essages The Log in promp t appe ars . After the so ftware download, th e unit sta rts to execute the sof tware fr om the flash memory . If, instead of the messages in Fi gure 71 , one of the following message s appe ar , the soft ware load faile d: ■ Flash Err or ?[...]

D P IN A SSIGNMENTS FOR LMA C ABLE This ap pendix describes the pin assignm ents for the LMA cabl e, see Figur e 73 . The cable i s used in an RS -232 connect ion. Figure 73 Local M anagement Access Cable Connec tor for Local Manage ment Te r m i n a l The connect or for the local mana gement (LM) termi nal emulating comp uter is displ ayed in Figu[...]

90 A PPENDIX D: P IN A SSIGNME NTS FOR LMA C ABLE Connect or for the LMA P ort of t he VCN AP The conne ctor fo r the LM A port o f the VC N AP is describe d below . The connect or consists of a Mini DIN 4-pin male con nector , see Figur e 75 . Ta b l e 1 6 describes the pin assignments. Figure 75 Mini DIN 4-Pin Connector Pin Numbering 6 Not used 7[...]

Loc al Ma nage me nt Cab le Wi ri ng 91 Local M ana gement Cable W iring This s ectio n des cribe s the conn ectio n of th e pi ns in the L M term ina l connector t o the pin s in th e VCN AP LMA port con nector wi thin the cable. Fi gure 76 dep icts the connection s in the cable. Ta b l e 1 7 lists the pin con nection s for the wires in the cab le[...]

92 A PPENDIX D: P IN A SSIGNME NTS FOR LMA C ABLE[...]

E T ERMINAL E MULATION S ETTINGS This appe ndix describes th e termin al emu lation settings fo r Procomm Plus. Pr ocomm Plus is pr esented her e as an example of a termin al emulat ion pr ogram; you can use an other pr ogram with similar settings. Defi ning the T erminal Emulat ion Settings T o defin e the te rminal emul ation settin gs: 1 Start t[...]

94 A PPENDIX E: T ERMINAL E MULATION S ETTINGS Figure 77 Pr oc omm P lus T erminal Screen Esta blishing T erminal Sett ings T erminal setting s can be establis hed in one of two ways: ■ Usin g the Confi guration Bar ■ Using t he Menu Bar Using the Configura tion Ba r T o establish te rminal settings using the confi guration bar: 1 Fr om the Con[...]

Establishin g Terminal Setti ngs 95 2 If neces sary , click the app ropri ate button to displa y a list of all possib l e setti ngs and select th e requir ed settin gs. Using the Men u Bar T o estab lish term inal setting s usin g the m enu bar: 1 Select Op tions > Syste m Op ti ons > Mo dem C onnec tion . The Setu p window a s shown in Fig u[...]

96 A PPENDIX E: T ERMINAL E MULATION S ETTINGS 3 Fr om the Curr ent Modem/Conn ection window , sele ct di rect connect -ComX , wher e X r epresen ts the numb er of your com port. 4 Click Modem/Conn ection Propert i es . The M odem/Connec tion Pro perties window a s shown in Fig ure 79 opens. Figure 79 Conne ct ion Pr ope rties W indow 5 Fr om the B[...]

F T ECHNIC AL S UPPORT 3Com pr ovides easy acc ess to techni cal support inf ormation t hrough a variet y of services. This appe ndix describes t hese services . Informati on contained i n this append ix is corr ect at time of publication. For the most r ecent informatio n, 3Com r ecommends that you access the 3Com Cor poration World Wide W eb site[...]

98 A PPENDIX F: T ECHNICAL S UPPORT 3Com F TP Sit e Download drivers, patches, software, and MIBs across the Inter net from the 3Com public F TP site. This service is av ailable 24 hours a day , 7 days a week. T o connec t to the 3Com F TP site, ent er the followin g info rmatio n into your F TP client : ■ Hostname: ftp.3com.com ■ User name: an[...]

Support fro m Your Network S upplier 99 Access by Digital Modem ISDN use rs can dial i n to the 3Com BBS usin g a digital mod em for fast access up t o 64 Kbps. T o acces s the 3Com BBS using ISDN, cal l the follow ing n umbe r: 1 847 262 600 0 3Com F acts Automated Fax Servi ce The 3Com Facts automated fax service pr ovides technical article s , d[...]

100 A PPENDIX F: T ECHNICAL S UPPORT When you contact 3Com fo r assistance , have th e follow ing i nformation r eady: ■ Pr oduct model name, part number , and seri al number ■ A list of system hardwar e and software, including r evision l evels ■ Diagnostic error messages ■ Detai ls about r ecent configurat ion changes, if applic able Her [...]

Returning Products for Repa ir 101 Retur ning P roducts for Rep air Befor e you send a pr oduct dir ectly to 3C om for repai r , y ou must first obtai n an authorizat ion number . Pr oducts sent to 3C om without author ization numbe rs will be r eturned to the send er unopene d, at the sender’ s expense. T o ob tain an au thori zat ion numbe r , [...]

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I NDEX Numbers 3Com bulletin b oard serv ice (3Com BBS) 98 3Com K now ledg eba se Web Ser vice s 97 3Com U RL 97 3ComF act s 99 A Abnorma l Indications fr om T raf fic Counts 76 AC/DC adapter 33, 69 accoun t nu mber 36 applic ations 12 B bull etin boar d service 98 C Calls 35 conventi ons notice icons, About Th is Guide 3 text, About This Guide 4 D[...]

104 I NDEX Manage ment Menu 42 MIBs 98 MiniDIN 4-p in connector 38 MiniDIN c onnector 90 monitorin g 37 mounting VCNAP on the wall 23 multiple dwelling unit s 11 multiple tenant units 11 N network su pplier support 99 O online te chnical se rvices 97 Opera tio n inst ruc tion s 35 P paper templ a te 23 password 36 POTS 9, 10 power c onnector 16 Pow[...]

3Com Corporation L IMITE D W ARRANTY LIMITED W ARRANTY This warranty applies to custo mers located in the Un ited States, A ustralia, Canada (excep t Quebec), Irelan d, New Zeala nd, U.K., and ot her Englis h langu age count ries, an d count ries fo r which a t ranslati on into the local languag e is not provided Visitor and Community Network HARDW[...]

OBT AINING W ARRANTY SERV ICE Customer mu st contact a 3Com Cor porate Service Cen ter or an A uthorized 3C om Service Cen ter within t he applica ble wa rranty period to o btain w arranty serv ice au thorizati on. D ated proof of p urchase from 3Com or its authorized reseller may be req uired. Prod ucts returned to 3Com’s C orporate Service Cent[...]

GOVERNING LAW This Limi ted Wa rranty s hall be g overn ed by th e laws o f the S tate of C aliforni a, U.S.A. ex cludi ng its c onflic ts of laws principles an d excluding the United Natio ns Conventio n on Contracts for the Intern ational Sale of Goods. 3Com C orpor atio n 5400 Bay front Plaz a P.O . Box 58145 Santa Clara , CA 95 052-8 145 (408) [...]

EMC S TATEME NTS FCC C LASS B V ERIF ICATION S TATEME NT This equipment has been t ested and found to comply with t he limits for a Clas s B digita l device, pursuant to part 15 of t he FCC rules. The se limits are des igned to provide re asonable pr otection again st harmful interfe rence in a r esident ial install ation . This equipm ent gen erat[...]