8e6 Technologies ER3-100 (5K02-55) manual

GUIDE Enterpr ise Repor ter ® QUICK ST ART Model: ER ER3-100 (5K02-55), ER3-200 (5K02-56), ERS-100 (5K02-51), ERS-200 (5K02-52), ERH-100 (5K02-61), ERH-200 (5K02-24) Release: 5.0.00 / Updated: 01.07.09[...]

ii 8 e 6 e nterprise r eporter Q uick s t art G uide 8 e 6 e nterprise r eporter Q uick s t art G uide © 2009 8e6 T echnologies. All rights reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any elec- tronic medium or machine readable form without prior written consent from 8e6 T ech[...]

8 e 6 e nterprise r eporter Q uick s t art G uide iii C ontents eR e nteRpRise R epoRteR i ntRoduCtion ...................................................... 1 About this Document .................................................................................................................... 2 Conventions Used in this Document .................[...]

iv 8 e 6 e nterprise r eporter Q uick s t art G uide “h” s eRveR s peCifiCa tions ...................................................................... 51 Physical Specications ............................................................................................................... 51 Hardware Component Specications ...............[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 1 eR e nteRpRise R epoRteR i ntRoduCtion Thank you for choosing to evaluate the 8e6 T echnologies ER Enterprise Reporter . The ER is designed to readily obtain information about end users’ Internet activity via log les (text les containing Web access data) from a source device such as the 8e[...]

2 8 e 6 e nterprise r eporter Q uick s t art G uide About this Document This document is divided into the following sections: Introduction - This section is comprised of an overview of the ER product and how to use this document Service Information - This section provides 8e6 T echnologies contact information Preliminary Setup Procedures - This sec[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 3 s eR viCe i nfoRma tion The user should not attempt any maintenance or service on the unit beyond the proce- dures outlined in this document. Any initial hardware setup problem that cannot be resolved at your internal organiza- tion should be referred to an 8e6 T echnologies solutions engineer or [...]

4 8 e 6 e nterprise r eporter Q uick s t art G uide p ReliminaR y s etup p RoCeduRes Unpack the Unit from the Carton Inspect the packaging container for evidence of mishandling during transit. If the packag- ing container is damaged, photograph it for reference. Carefully unpack the unit from the carton and verify that all accessories are included.[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 5 Select a Site for the Server The server operates reliably within normal ofce environmental limits. Select a site that meets the following criteria: Clean and relatively free of excess dust. Well-ventilated and away from sources of heat, with the ventilating openings on the server kept free of o[...]

6 8 e 6 e nterprise r eporter Q uick s t art G uide Install the “H” Server Bezel Before rack mounting an “H” server , the bezel should be installed on the front end of the chassis. This portion of the installation process requires you to unpack the unit and bezel. NOTE: The bezel has been packaged separately from the unit to prevent dam - a[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 7 A. Remove the plastic wrapping from the left and right U-shaped chassis rail handles. B. On one side of the chassis (left or right), un- screw the inner rail from the chassis. C. Slide the loosened inner rail slightly backwards to release it from the clips at the side of the chassis, and then lay [...]

8 8 e 6 e nterprise r eporter Q uick s t art G uide F . Return the loosened inner rail to its upright po- sition and insert the bezel pin into the bottom hole of the U-shaped handle. G. Slide the inner rail forward beneath the clips to lock it in place. H. Screw the inner rail back on the chassis. I. After it is installed, the bezel should drop dow[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 9 Rack Mount the Server Rack Setup Precautions W arning: Before rack mounting the server , the physical environment should be set up to safely ac- commodate the server . Be sure that: The weight of all units in the rack is evenly distributed. Hazardous conditions may be created by an uneven weight d[...]

10 8 e 6 e nterprise r eporter Q uick s t art G uide Rack Mount Instructions for non-“H” Servers Rack Setup Suggestions Determine the placement of each component in the rack before you install the rails. Install the heaviest server components on the bottom of the rack rst, and then work up. Identify the Sections of the Rack Rails Y ou should[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 1 1 Install the Chassis Rails Position the xed chassis rail sections you just removed along the side of the server chassis making sure the ve screw holes line up. Note that these two rails are left/right specic. Screw the rail securely to the side of the chassis. Repeat this procedure for t[...]

12 8 e 6 e nterprise r eporter Q uick s t art G uide Install the Server into the Rack Y ou should now have rails attached to both the chassis and the rack unit. The next step is to install the server chassis into the rack. Do this by lining up the rear of the chassis rails with the front of the rack rails. Slide the chassis rails into the rack rail[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 13 Identify the Sections of the Rack Rails Y ou should have received two rack rail assemblies with the 8e6 server unit. Each of these assemblies consists of two sections: An inner xed chassis rail that secures to the unit (A), and an outer xed rack rail that secures directly to the rack itself[...]

14 8 e 6 e nterprise r eporter Q uick s t art G uide Rack Mount Instructions for “H” Servers Rack Setup Suggestions Determine the placement of each component in the rack before you install the rails. Install the heaviest server components on the bottom of the rack rst, and then work up. Install the Inner Rails Both the left and right side in[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 15 Install the Server into the Rack Y ou should now have rails attached to both the chassis and the rack unit. The next step is to install the server chassis into the rack. Do this by lining up the rear of the chassis rails with the front of the rack rails. Slide the chassis rails into the rack rail[...]

16 8 e 6 e nterprise r eporter Q uick s t art G uide Installing the Server into a T elco Rack If you are installing the 8e6 server unit into a T elco type rack, follow the directions given on the previous page for rack installation. The only dif ference in the installation proce- dure will be the positioning of the rack brackets to the rack. They s[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 17 Check the Power Supply This server is equipped with a universal power supply that handles 100-240 V , 50/60 Hz. A standard power cord interface (IEC 950) facilitates power plugs that are suitable for most European, North American, and Pacic Rim countries. Power Supply Precautions W arning: Use[...]

18 8 e 6 e nterprise r eporter Q uick s t art G uide General Safety Information Server Operation and Maintenance Precautions W arning: Observe the following safety precautions during server operation and maintenance: W ARNING: If the server is used in a manner not specied by the manufacturer , the protection provided by the server may be impaire[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 19 AC Power Cord and Cable Precautions W arning: The AC power cord for the server must be plugged into a grounded, power outlet. Do not modify or use a supplied AC power cord if it is not the exact type required in the region where the server will be installed and used. Replace the cord with the cor[...]

20 8 e 6 e nterprise r eporter Q uick s t art G uide Motherboard Battery Precautions Caution: The battery on the motherboard should not be replaced without following instructions provided by the manufacturer . Only qualied service personnel should replace batteries. The battery contains energy and, as with all batteries, a malfunction can cause [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 21 i nst all the s eR veR Step 1: Setup Procedures This step requires you to link the workstation to the ER. Y ou have the option of using the text-based Quick Start setup procedures described in Step 1A, or the Administrator console setup procedures described in Step 1B. Quick Start Setup Requireme[...]

22 8 e 6 e nterprise r eporter Q uick s t art G uide Step 1A: Quick Start Setup Procedures Storage Device Setup (for Attached Storage Units) If you have a NAS (SCSI Connected Storage Device or “SAN”) that will be used with the ER, you will need to connect it to the ER at this point. Refer to the Appendix at the end of this document for instruct[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 23 HyperT erminal Setup Procedures If using a serial console, follow these procedures to create a HyperT erminal session. A. Launch HyperT erminal by going to Start > Programs > Accessories > Communica- tions > HyperT erminal: B. In the Connection Description dialog box, enter any sessio[...]

24 8 e 6 e nterprise r eporter Q uick s t art G uide C. At the Connect using eld, select the COM port assigned to the serial port on the laptop (probably “COM1”), and then click OK to open the Properties dialog box, dis- playing the Port Settings tab: D. Specify the following session settings: Bits per second: 9600 Data bits: 8 Parity: None [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 25 F . In the HyperT erminal session window , go to File > Properties to open the Properties dialog box, displaying the Connect T o and Settings tabs: G. Click the Settings tab, and at the Emulation menu select “VT100”. H. Click OK to close the dialog box, and to go to the login screen. NOTE:[...]

26 8 e 6 e nterprise r eporter Q uick s t art G uide Login screen The login screen displays after powering on the ER unit using a monitor and keyboard, or after creating a HyperT erminal session. NOTE: If the screensaver currently displays on your screen, press the Enter key to display the login screen. A. At the login prompt, type in menu . B. Pre[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 27 Quick Start menu: administration menu A. At the Press the number of your selection prompt, press 2 to select the “Quick Start Setup” process. The Quick Start menu takes you to the following conguration screens to make en - tries: Congure network interface LAN1 Congure default gateway[...]

28 8 e 6 e nterprise r eporter Q uick s t art G uide System Status screen The System Status screen contains the following information: Capturing Interface specied in screen 3 (Congure network interface LAN1) lan1 IP address and netmask specied in screen 3, and current status (“Active” or “Inactive”) Default gateway IP address speci[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 29 Step 1B: Console Setup Procedures Preliminary Setup Create a “setup workstation” using a Windows-based laptop or desktop machine with a network card and Internet Explorer 6.0 (or later). The setup workstation will be used for accessing the ER server on the network and conguring the unit. W[...]

30 8 e 6 e nterprise r eporter Q uick s t art G uide Link the W orkstation to the ER The procedures outlined in this sub-section require the use of the CA T -5E crossover cable. A. Plug one end of the CA T -5E crossover cable into the ER’s LAN 1 port. B. Plug the other end of the CA T -5E crossover cable into the setup workstation’s net- work c[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 31 D. Drop down the face plate and press the large button to power on the ER. The boot- up process may take 5 - 10 minutes. When the drive light remains off for 30 seconds, the system is booted up. W ARNING: The ER is an infor mation databas e. If you experie nce a power inter - ruption or power off[...]

32 8 e 6 e nterprise r eporter Q uick s t art G uide Network Setup When the ER is fully booted, you can congure network settings. For this step, you will need your network administrator to provide you the host name, gateway address, and one unused IP addresses. Access the Internet A. Launch Internet Explorer from the setup workstation. B. T ype [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 33 C. Click OK to go to the main screen of the Administrator console: Network Settings A. From the Network menu at the top left of the screen, choose Network Setting to display the Network Settings screen in which you enter LAN settings the ER will use on your network:[...]

34 8 e 6 e nterprise r eporter Q uick s t art G uide B. Enter the Host Name that includes your domain name. For example: er .myserver . com. This must be a valid DNS entry . C. Enter the LAN 1 IP address of the ER server . This IP address must be FTP-accessi- ble via the Web access logging device, and via port 3306 from the client workstation that [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 35 Regional Setting: Time Zone A. From the Network menu, choose Regional Setting to display the Regional Setting screen in which you specify the geographic region of the ER, select the language set to display in the console, and then select the Network T ime Protocol (NTP) servers the ER will use fo[...]

36 8 e 6 e nterprise r eporter Q uick s t art G uide Regional Setting: Language A. If necessary , select a language set from the Language pull-down menu to display that text in the console. B. Click Save . Regional Setting: NTP Servers A. In the Server 1 eld on the Time Settings screen, enter the IP address of the primary NTP server you wish to [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 37 Physically Connect the ER to the Network Now that your ER network parameters are set, you can physically connect the unit to your network. This step requires a standard CA T -5E cable ( not the CA T -5E crossover cable supplied with the ER). NOTE: This section requires you to restart the ER. If y[...]

38 8 e 6 e nterprise r eporter Q uick s t art G uide Step 2: Change User Name and Password, Set Self- Monitoring Now that the ER is physically installed on your network and you have congured its net - work settings, you should be able to access the Administrator console. Access the Internet A. Restore the setup workstation you used for the Netwo[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 39 If you can access the main screen of the Administrator console, the ER setup is going as planned and you should proceed to changing your User Name and Password. If you cannot access the main screen, verify the following: The ER is powered on. Can the administrator workstation normally connect to [...]

40 8 e 6 e nterprise r eporter Q uick s t art G uide Set Self-Monitoring A. From the Server pull-down menu, choose Self-Monitoring to display the Self Moni- toring screen: B. Choose YES to activate monitoring. C. Enter the Master Administrator ’ s E-Mail Address . D. Click Choice one and enter an e-mail address of an individual in your organizati[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 41 Step 3: R3000 Conguration If you are using 8e6’s R3000 for your W eb-access logging device, this step can be per - formed any time during ER setup, but must be completed in order for the ER to receive logs from the R3000. A. Access the Administrator console of the R3000. B. Choose the Report[...]

42 8 e 6 e nterprise r eporter Q uick s t art G uide Step 4: Client W orkstation Conguration Once your ER is installed, you need to be sure the workstation that will run the client has the following minimum requirements: Pentium III class processor or greater 512 MB RAM minimum, 1 GB RAM recommended 1,024 x 768 display 2 GB free hard drive space[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 43 Step 5: Launch the ER Client A. Launch IE, enter http://x.x.x.x:8080 or https://x.x.x.x:8443 in the address window (in which “x.x.x.x” represents the IP address of the ER server), and then click Go to access the login window of the ER client. B. Enter your Username and Password , and then cli[...]

44 8 e 6 e nterprise r eporter Q uick s t art G uide C. In the navigation panel, select Settings , and then choose User Permissions from the menu: D. Click Add User to open the Enter User Permissions dialog box: E. Enter the Username . F . Enter the Password , and Conrm Password . G. Select the User T ype (“Admin” or “Sub-Admin”). H. Cli[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 45 C onClusion Congratulations; you have completed the ER quick start procedures. Now that the ER server is set up on your network and the client can be accessed from your workstation, you will need to be sure the Web-access logging device you are using is sending log les to the ER database. Once[...]

46 8 e 6 e nterprise r eporter Q uick s t art G uide i mpoRt ant i nfoRma tion about using the eR in the e v alua tion m ode When evaluating the ER and using this product in the evaluation mode, the Expiration screen in the Administrator console and the ER Server Statistics window in the client will display and function differently than they do in [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 47 ER Client, ER Server Statistics Window In the ER Server Statistics window , the note “*Evaluation Mode Enabled” displays above the ER Activity frame. T o the right of this note, the Info button displays. When this button is clicked, an alert box opens with the message: “Evaluation Mode – [...]

48 8 e 6 e nterprise r eporter Q uick s t art G uide n on -“h” s eR veR s peCifiCa tions Physical Specications Specication V alue Height 1.7” (43mm) Width 16.8” (426mm) Depth 22.6” (574mm) Front clearance 2 inches (76mm) Side clearance 1 inch (25mm) Rear clearance 3.6 inches (92mm) Weight 21.0 lbs (9.52 kg)[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 49 Hardware Component Specications Specication V alue Operating temperature range 10° C ~ 35° C (50° F ~ 95° F) Storage temperature range -40° C ~ +60° C (-40° F ~ 158° F) Operating humidity range 8 ~ 90% non-condensing Storage humidity range 5 ~ 95% non-condensing Power supply 260W AC[...]

50 8 e 6 e nterprise r eporter Q uick s t art G uide Front Panel LED Indicators and Buttons Diagrams and Descriptions LED indicators and buttons display on the front panel, to the right: E D C B A F G LED indicators alert you to the status of a feature on the unit while buttons let you per- form a function on the unit. LED Indicators and Buttons LE[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 51 “h” s eR veR s peCifiCa tions Physical Specications Specication ERH-100 V alue ERH-200 V alue Height 1.7” (43mm) 1.7” (43mm) Width 17.2” (438mm) 17.2” (438mm) Depth 26.8” (681mm) 26.8” (681mm) Front clearance 2 inches (76mm) 2 inches (76mm) Side clearance 1 inch (25mm) 1 inc[...]

52 8 e 6 e nterprise r eporter Q uick s t art G uide Hardware Component Specications Specication V alue Operating temperature range 10° C ~ 35° C (50° F ~ 95° F) Storage temperature range -40° C ~ +60° C (-40° F ~ 158° F) Operating humidity range 8 ~ 90% non-condensing Storage humidity range 5 ~ 95% non-condensing Power supply 560W Ho[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 53 Front of Chassis: Control Panel Control panel buttons, icons, and LED indicators display on the right side of the front panel. The buttons let you perform a function on the unit, while an LED indicator corre- sponding to an icon alerts you to the status of that feature on the unit. The buttons an[...]

54 8 e 6 e nterprise r eporter Q uick s t art G uide Rear of Chassis UID (LED indicator) – On the rear of the chassis, to the left of the power supplies, a steady blue UID LED indicator displays when the UID button on the control panel is pressed. This LED remains lit until the UID button is pressed again. Power Supplies (LED indicators) – The [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 55 R egula t oR y s peCifiCa tions and d isClaimeRs Declaration of the Manufacturer or Importer Safety Compliance Europe: Low V oltage Directive (L VD) 73/23/EEC to CB Scheme EN 60950:2001 +A1 1 International: TUV/CB to IEC 60950-1:2001 +A1 1 1st Edition Electromagnetic Compatibility (EMC) USA: FCC [...]

56 8 e 6 e nterprise r eporter Q uick s t art G uide Electromagnetic Compatibility Class A Notice Industry Canada Equipment Standard for Digital Equipment (ICES-003) China Compulsory Certication (CCC) - China[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 57 EC Declaration of Conformity European Community Directives Requirement (CE) Declaration of Conformity Manufacturer ’s Name: 8e6 T echnologies Manufacturer ’s Address: 828 W . T aft Avenue Orange, CA 92865 Application of Council Directive(s): Low V oltage • 73/23/EEC EMC • 89/336/EEC Stand[...]

58 8 e 6 e nterprise r eporter Q uick s t art G uide 58 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion a ppendix : sCsi C onneCted s t oRage d eviCe This appendix pertains to the installation of the optional NAS (SCSI Connected Storage Device or “SAN”) unit. Preliminary Setup Procedures Unpack the Unit from th[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 59 8 e 6 e nterprise r eporter Q uick s t art G uide 59 a ppendix : san i nst alla tion Rack Mount the Server Rack Mount Components The following items are needed to install rails for rack mounting: 1 x Slide Kit and Mounting Hardware 1 pair Accuride Slide Rails Rack Setup Precautions W arning: Befo[...]

60 8 e 6 e nterprise r eporter Q uick s t art G uide 60 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion Step 1 Remove inner slide rail as shown. Press down on latch to release. Step 2 Attach inner slide rail to chassis using 3 screws as shown. NOTE: When attaching the extended brackets, attach them loosely at rs[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 61 8 e 6 e nterprise r eporter Q uick s t art G uide 61 a ppendix : san i nst alla tion Step 3 Attach left and right rear (long) extended brackets to the outer rail using 2 screws, 2 washers, and 2 nuts for each bracket. NOTE: Make sure the ange is on the bottom edge. Step 4 Attach left and right[...]

62 8 e 6 e nterprise r eporter Q uick s t art G uide 62 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion Step 5 Attach outer rail to chassis using 4 screws and cage nuts per rail, 2 at each end. Step 6 Slide chassis into outer rail carefully , making sure the chassis is level with the slide. NOTE: It’s easier if t[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 63 8 e 6 e nterprise r eporter Q uick s t art G uide 63 a ppendix : san i nst alla tion Install the Unit Link the ER Unit with the SCSI Connected Device This sub-step is a continuation from the Storage Device Setup (for Attached Storage Units) portion of Step 1A or 1B in the ER section. The procedur[...]

64 8 e 6 e nterprise r eporter Q uick s t art G uide 64 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion D. Plug the other end of the CA T -5E crossover cable into the storage device’s port “0” (zero) on the right (see Figure 3 Item B). E. Plug the storage device’ s AC power cords into the back of the unit ([...]

8 e 6 e nterprise r eporter Q uick s t art G uide 65 8 e 6 e nterprise r eporter Q uick s t art G uide 65 a ppendix : san i nst alla tion Physical Components[...]

66 8 e 6 e nterprise r eporter Q uick s t art G uide 66 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion LED Display T emperature and V entilation Status When the LED is green, the blowers are operating at an acceptable RPM, and the inter - nal temperature sensors are within acceptable limits. The LED alternates gre[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 67 8 e 6 e nterprise r eporter Q uick s t art G uide 67 a ppendix : san i nst alla tion Management Alarm A green LED indicates nominal status. A red LED indicates RAID controller or non-PSU/Blower enclosure errors. Silence Button Insert a thin object to temporarily silence the audible alarm. This bu[...]

68 8 e 6 e nterprise r eporter Q uick s t art G uide 68 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion Specications T able 1: Physical Specications Specication SA T ABoy Model V alue Height 5.22” (132.5mm) Width 16.89” (429mm) Depth 20.47” (520mm) Front clearance 2 inches (76mm) Side clearance 1 inc[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 69 8 e 6 e nterprise r eporter Q uick s t art G uide 69 a ppendix : san i nst alla tion[...]

8e6 Corporate Headquarters (USA): 828 West T aft Avenue Orange, CA 92865-4232 • T el: 714.282.61 1 1 or 888.786.7999 Fax: 714.282.61 16 (Sales/T echnical Support) • 714.282.61 17 (General Ofce) Satellite Ofce: 8e6 T aiwan: 7 Fl., No. 1, Sec. 2, Ren-Ai Rd., T aipei 10055, T aiwan, R.O.C. T el: 886-2-2397-0300 • Fax: 886-2-2397-0306[...]