Aastra Telecom 480i manual

480i SIP IP PHONE Release 1.4 41-000098-00-08 User Guide[...]

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result fro m unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aa stra Telecom will not be liable for technical or editorial errors or omissions containe d within th is documenta tion. The informat ion contain ed in this[...]

480i IP Pho ne Use r Guid e iii SOFTW ARE LICENSE A GREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwid e, non-transferable, no n-sub licenseable and non-exc l u- sive, restricted us e license to use So ftware in obj ect form solely with the Equipment for wh ich the Software was intended . [...]

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Table of Contents v Table of Contents About this G uide .............. ............ 1 Documentatio n ....................... ...... 1 Intr oduction ................ .................. 1 Phone Fea ture s .............. ............ 1 General Req uire me nts ............... . 1 Installa tio n a nd Setu p............ ...... 2 Getting Started .........[...]

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480i IP Pho ne User Guid e 1 About this Guide About this Guide This guide explains how to use the basic fea tures of you r new 48 0i phone. Not all featu r es listed are available by default. C ontact your system or networ k administrato r to find out which features and services are available to yo u on your system. Your system administrator has th[...]

2 480i IP Phon e User Guide Introduction • The IP p hone must be confi g- ured for a specific type of proto- col to use. (TFTP is en abled by def au lt) . You c an c onf igur e th e followin g protocols on the I P phone: - TFTP (Trivial File Transfer Prot oc ol) - FTP (File T ransfer Proto col) - HTTP (Hypertext Transfer Proto col ) • A 802. 3 [...]

480i IP Pho ne User Guid e 3 Getting Started Getting Started When You Fir st Plug in Your Phone The 480i automatically b egins the startup sequence as soon as it is connected. The phone goes through this proc ess the first time you plug in your phone and ev ery time you res tart your p hone. The first screen to display is the Aastra spla sh scre en[...]

4 480i IP Phon e User Guide Getting Started Network Di sconnect ed The " Network Disconnected " prompt appears on the display and the telephone status ligh t turns on when the pho ne is not properly connected to the network . The phone also displays th e default time and date of 12:0 0am Jan 1 st, 2005 or the equivalent. Check that the ca[...]

480i IP Pho ne User Guid e 5 Customizing Your Phone Customizing Your Phone Setting Y our Options Pressing the % key gi ves yo u a list of co nfiguration options. You can also ch ange these option s in your phone t hr ough the Aastra Web UI. Refe r to the Aastra 480i Installation Guide for information on less adv anced configur ation options . Note:[...]

6 480i IP Phon e User Guide Customizing Your Phone Accessing the Aastra Web UI 1. Open y our w eb browser and enter the pho ne’s IP address or host name into the ad dr ess field. 2. At the prompt, enter your username and pa s sword and click . Note: For a us er, the defa ult user na me is " user " and t he pass word field is le ft bl an[...]

480i IP Pho ne User Guid e 7 Using the 480i Phone Using the 4 80i Phone Hard keys Ther e are Ha rd key s on your phone, such a s Ho l d z , Redial v , Xfer , Icom and C o nf tha t are configur ed for the call handling features. Thes e keys are s ta ti c and cann ot be repro grammed or cha nged. They a re located in two different ar eas on the pho n[...]

8 480i IP Phon e User Guide Using the 480i Phone Idle State The Idle State menu appears when your phone i s not in use. Your system administrator can set these softkeys using the con figuration files or the administrative options in the Aastra Web UI. For more information on idle state softkey configurati o n, contact your system admini strat or. T[...]

480i IP Pho ne User Guid e 9 Using the 480i Phone Softkeys Your 480i has 6 softkey access buttons, 3 on eith er side of the phone’s display. The softkey menus will change depending on the phon e’s state, displaying relevant softk eys only. Customized So ftkeys The 480i can have it s softkeys configured for any of the following: • line/call ap[...]

10 480i IP Phon e User Guide Using the 480i Phone Softk eys as Line/Call App ear an ces You can customize the softkeys on you r 48 0i p hon e to func tio n as l ine / call appearance softkeys. These line/call appearance softkeys function in a similar manner to the 4 line/call appearance hard keys and lights on your phone. For details on the lin e/c[...]

480i IP Pho ne User Guid e 11 Using the 480i Phone appearances that can be set up is 8 or 9 (4 line/ca l l appea r ance as hard keys and 4 or 5 as softkeys). If all line/call appearances h ave been set up for the same number, a total of 9 lines can be configur ed. If all l ine/call appearances have been set up between two different numbers, a total[...]

12 480i IP Phon e User Guide Using the 480i Phone indicator on the S upervisor’s phone shows that the worker’s phone is in use and b usy. On the 480i, the busy and idle indi cat ors sh ow on t he IP p hone screen display next to the softkey programmed for BLF func tionality. When the moni tored us er is idle, an icon with th e handset on-hook s[...]

480i IP Pho ne User Guid e 13 Using the 480i Phone services. The phone performs an HTTP GET on the URI created by your system administrator. You can set the following parame ters for ob ject req uests: • xml application URI • xml application title The xml application URI is the application you are loading into the IP phon e. You must get this U[...]

14 480i IP Phon e User Guide Using the 480i Phone The IP phon e idle screen condenses the softkeys. For example, if you set soft key 12 as the following: Type : speedial Label : Voicemail Valu e *89 State : outgoing then softkey 12 ap pears in position 1 if no other softkeys ar e set. A softkey type of "empty" does not display on the idle[...]

480i IP Pho ne User Guid e 15 Making Calls Making Calls Depending upon how you h ave set the Live DialPad option in your phone, your phone will either dial the digits as soo n as they are pressed or collect the digits on the screen before dialing. See the section “ Cust omi zing your phone ” in the Aastra 480i Installation Guide for mo re infor[...]

16 480i IP Phon e User Guide Making Calls Using a Headset The 480i acc epts headsets throug h the modular RJ2 2 jack on the back of the phone. Contact your telephone equipmen t retailer or dis tributo r to purc hase a compatible headset. Customers should read and observe all safety recommendations contain ed in headset operating guides when using a[...]

480i IP Pho ne User Guid e 17 Making Calls Usi ng th e Ic om Key To intercom another ex tension on the system: 1. Press the ] . 2. Ente r the extension num ber of the person y ou wish to i ntercom or the BLF softkey for that extension. 3. Af ter a beep tone, your pho ne will automatically connect with the remote ex tension and you can speak thr o u[...]

18 480i IP Phon e User Guide Making Calls Redial Press the v button to automatically dial the most recently di aled numb er you were connected to that was dialed from the phone . Note: Your syst em admini strator can set you r re dia l key to spe edi al a spec ific numbe r. Contac t your system administrator for more info rm atio n. Mute Press the [...]

480i IP Pho ne User Guid e 19 Handling Calls Handling Calls When you are connected to a cal l, y ou c an us e th e har d ke ys o n the phone to transfer, conference or place a ca l l on hold. Placin g a Cal l on Hold When you place a call on hold, only you r phone can retrieve the call. To place a call on hold: 1. Connect to the c all (if not alrea[...]

20 480i IP Phon e User Guide Handling Calls To transfer a call to another extension : 1. Connect to the c al l you wish to transfer (if n ot already conne ct ed) . 2. Press the . button. 3. Enter the extension nu mber of the person you wish to transfer the call to. 4. If you do no t wish to tr ansfer the call, place the handset back on hook or pres[...]

480i IP Pho ne User Guid e 21 Handling Calls 5. If you do no t wish to ad d the new pa rt y to t he c onf er enc e, press the N button w hile connected to this new c all. This disconnec ts the new party, leaving the or i ginal call on h o ld. To go back to the original call, press the line/call app ear ance button for this call. 6. If you wish to a[...]

22 480i IP Phon e User Guide Handling Calls Call Forwarding The call forwarding f eature on the IP phone allows incoming calls to be forwar ded to another destination. The pho n e sends the SIP message to the SIP proxy, which then forwards the call to th e assigned destination. Call forwarding is disabl ed by default. You can enable call forwarding[...]

480i IP Pho ne User Guid e 23 Handling Calls Note: To disable call forwardi ng in the Aastra W eb UI, se t the mode to OFF an d remov e the ph one nu m- ber in t he " Numbe r" field . 3. In t he " Number " field, enter the call forward numb er for wh ich you want yo ur calls to be call forwarded. 4. In the " Number of Rings[...]

24 480i IP Phon e User Guide Handling Calls The values you enter in the Aastra Web UI for th e Park/Pickup call feature are de pendant on you r type of server. The following table provides the values you e nter for the " Par k Call " an d " Pi cku p Parked Call " fields in the Aastra Web UI. Park/Pickup Call Server Configurati o[...]

480i IP Pho ne User Guid e 25 Handling Calls Park/ P ick u p Pr ogram mable Config urat ion The programma ble method of configur ation cre ates park and pickup softk eys or programmable keys that y o u can conf igure on the IP pho nes. For the 480 i , you can s et a softkey as "Park" or " Pickup" and th en: • specify a customi[...]

26 480i IP Phon e User Guide Handling Calls Note: For value s to enter in this field, see the ta ble "Park/Pickup Call Server C onfigurat ion Values " on page 24 . 6. In the " Line " field, select a line for which to apply the Park con- figuration. 7. Pick a softkey to c onfigure for Picking up a call. 8. In th e " Lab el &[...]

480i IP Pho ne User Guid e 27 Additional Features Additional Features Star Codes All of the main call handling and extension ma nagement features for your s ystem can be s et up as speed dia ls on sof tkeys on your phone. Contact your system admini strat or for more inf ormat ion. If these h av e not be en set up, you can dial any star co de comman[...]

28 480i IP Phon e User Guide Additional Features Callers List The IP phone has a "Callers List" feature that stor e the name , phone number, and incremental calls, for each call received b y the phone. You can view , scroll, and del ete line items in the Callers List from the IP phone UI. You can also directly dial from a dis played line [...]

480i IP Pho ne User Guid e 29 Additional Features Downlo ading t he Calle rs Lis t Use the following procedure to download the Callers List usi ng the Aastra W eb UI. 1. Click on Operation->Dire ctory . 2. In the Callers List field, click on . A File Download messa ge displays. 3. Click OK . 4. Enter the location on your computer wh ere you want[...]

30 480i IP Phon e User Guide Additional Features Directory List The IP phon es have a " Di rec tory List " feature that allows you to store freq uently use d numbers on the phone. Yo u can also dial directly from a directory en try. The Directory featur e also includes a quick-search fe ature that allows you to enter th e firs t letter th[...]

480i IP Pho ne User Guid e 31 Additional Features Using the Direct ory List Use the following procedures to access the Di rectory List. 1. Press x on the phone to display the Service s menu. or Press the r key to enter the Director y List di rectly. (s kip to ste p 3) 2. From the Servic es menu, select " Director y List ". 3. Use the r an[...]

32 480i IP Phon e User Guide Additional Features Using Vo icema il 1. Press x on the phone to display the Service s menu. 2. Selec t " Voicemail ". 3. Use the r and s to scroll through the line items in the Voicemail list. 4. When you have select ed a line item, press the d / f ha ndsf re e key, 4 S croll Right key, or press a line softke[...]

480i IP Pho ne User Guid e 33 Additional Features Suppre ssing DTMF Playback A feature on the IP phones allows you to enable o r disable the suppression of DTMF playb ack when a numb er is dialed fr om the softkeys. When suppre ssion of DTMF playback is disab l ed, and you press a softkey, the IP phone dials the stored number an d displays each dig[...]

34 480i IP Phon e User Guide Additional Features Ring Tone s and Tone Set s You can con figure ring tones an d ring ton e sets on the IP phones. Ring Tones There are several distinct ring tones a user can select from to set on the IP p hones. You can enable/ disable these ring tones on a global basis or on a per-line basis. The following table iden[...]

480i IP Pho ne User Guid e 35 Additional Features Config urin g Ring Tones and Tone Sets Use the following procedures to configure r i ng tones an d tone sets on the IP p hone . (global configuration only) 1. Press % on the phone to enter the Options List. 2. Selec t Tones . 3. Selec t Set Ri ng Tone . 4. Select the type o f ring tone ( Tone 1 thr [...]

36 480i IP Phon e User Guide Additional Features Stutte red Dial Tone You can enab le or disable the playing of a stuttered dial to ne when there is a messag e waiting o n the IP phon e. You can configure this featur e using the Aastra W eb UI. Con figurin g Stu ttered D ial Tone Use the folllowing procedures to configure stutter ed dial tone on th[...]

480i IP Pho ne User Guid e 37 Language Language Using the I P phone UI, yo u can set the phones to u se a specific language to display. When you set the language to use on the phon e, all of the display screens (menus, services, optio ns, etc.) display in that language. Valid languages for th e IP phones include English, French, Spani sh, German, a[...]

38 480i IP Phon e User Guide Troubleshooting Solutions Troubleshoot ing Solutions Why is my dis play bl ank? Ensu re that power is be ing provided to your phone. If your net wor k doe s n ot pr ovide in lin e power o ver Eth ernet, you can obtain an additio nal accessory, the Aastra PoE (Power o v er Ethernet) inline power s upply, to p rovide powe[...]

480i IP Pho ne User Guid e 39 Troubleshooting Solutions How do I change my Use r Pass word? You can change the user pass word from the IP phone UI or the Aastra Web UI. 1. Press % on the phone to enter the Options List. 2. Selec t User Password . 3. Enter the current user pass- word. 4. Enter the new user password. 5. Re-enter the new user pass- wo[...]

40 480i IP Phon e User Guide Troubleshooting Solutions : 1. Click on Operation-> Reset . 2. Click . 3. Click OK at the confirmation prompt. Aastra Web UI[...]

480i IP Pho ne User Guid e 41 Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from t he date of original purchase. I f there is a defe ct or malfunction, Aastra T elecom shall, at its option, and as the exclusive remedy, either repair or replace the telephon e set [...]

42 480i IP Phon e User Guide Limited Warranty ship ping charge s. For furt her information and shipping inst ructio ns; In North America , con tact our service information nu mb er: 1-800- 574-1 611. Out s id e N orth A meric a , contact your sales representative. Not e: Repair s to this pr oduct may b e made only by the m anufa cturer and its auth[...]

Index Index 480i I P Phone Us er Giude Index- 1 Numerics 480i additional features of 27 connected state 14 customizing 5 features of 1 finding IP address for 5 hard keys 7 idl e stat e 8 line settings 7 making call s 15 requirements of 1 restar ting 4, 39 softkeys 9 sta r co des fo r 27 using 7 A Aast ra We b UI accessing 6 basic settings 6 operati[...]

Index-2 480i IP Phon e User Giude Index Index P parked calls/ pick up parked cal ls about parked c al ls 23 con figur ing 24 using on I P phone 26 R redial 18 redial key 18 requirements 1 restarti ng the I P phone 39 restart ing the phone 4 restarting, IP phone 39 ring tone sets 34 ring tones 34 S services 27 callers list 28 directory list 30 misse[...]

If you’ve r ead this owner ’s manual and consulte d the Trou blesho oting sect ion and still hav e prob lems, pl ease visit our w ebsite at www. aastra.com or cal l 1-800-574 -1611 for technical assi sta nce. © Aastra T elecom Inc.2005 41-0 00098-00-08[...]