Aastra Telecom 6865i manual

Aastra Model 6865i SIP IP Phone User Guide Release 3.3.1 SP3 41-001523-00 REV00 – 04.2014[...]

ii 41-001523-00 REV00 – 04.2014 Sof tware Lic ense A greemen t Aastra, hereinafte r known as "Seller" , grants to Customer a pe rsonal, worldwide, non-transferable, non-sublicenseable and non-exclusiv e, r estricted use license t o use Software in object form solely with the Equipment f or which the Soft- ware was intended. This Pr oduc[...]

41-001523-00 REV00 – 04.2014 iii Co n t e n t Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content iv 41-001523-00 REV00 – 04.2014 Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content 41-001523-00 REV00 – 04. 2014 v Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 7 Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content vi 41-001523-00 REV00 – 04.2014 Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

41-001523-00 REV00 – 04.2014 1 We l c o m e The Aastr a 6865i offers e xc eptional flexibility in a true ent erprise grade SIP desktop phone that can support up to 9 lines, has Dual Gigabit Ethernet ports, and f eatures a large 3.4" 128x48 pix el L CD displa y . Its soft white backlighting and large f onts making the screen easy to read in a[...]

Welcome 2 41-001523-00 REV00 – 04.2014 Requirements • SIP-based IP PBX syst em or networ k installed and running with a SIP account created for the 6865i phone. • Access to a T r ivial File T ransfer Pr otocol ( TFTP), File T ransfer Prot ocol (FTP), Hyper text T ransfer Pr otocol (HT TP) ser ver , or Hyper T ex t T ransfer Pr otocol over Sec[...]

41-001523-00 REV00 – 04.2014 3 IP Phone K eys Ke y P a n e l The following sections describe the var ious 6865i phone ke y functions a nd how they help you make an d manage your calls and ca ller information. Image s of the symbol keys an d the symb ol h ardwa re pl atfor m are use d th rough out this document.  6865i Handset  Vo lu m e C o[...]

IP Phone Keys 4 41-001523-00 REV00 – 04.2014 K ey Description The f ollowing tabl e identifies the key s on the key panel of y our 6865i IP phone tha t you can use f or handling ca lls. Key Description Goodby e Key - Ends an active call. The Goodbye key also exits an open list, such as the Optio ns List, without saving changes. Hold Key - P l a c[...]

IP Phone Keys 41-001523-00 REV00 – 04. 2014 5 Speaker/ Headset Ke y - Tr ansfers the active call to the speaker or headset, allowing handsfree use of the phone. Prog ramm abl e Keys - When programmed, allows you to easily per form up to 8 specific functions (e.g. Services, Direc tory, Callers List, Interc om, etc...) and access enhanc ed servic e[...]

IP Phone Keys 6 41-001523-00 REV00 – 04.2014 Ke y p a d Ke y s The 6865i has a keypad with digits from 0 through 9, a * k ey , and a # key. Keys 2 through 9 contain the letters o f the alphabet. The 6865i ph one keypad includes the following: The * is called the star ke y . The # is called the n umber sign , pound key , or hash key , depending on[...]

41-001523-00 REV00 – 04.2014 7 Getti ng S tarted The 6865i must be set up and configured prior to its first use. This section describes phon e behavior and start up screens you may se e when the phone is first plugged in, or when it is restarted. Plu gging in and Star ting the Phon e The 6865i automatically be gins the star t up sequence as so on[...]

Getting Started 8 41-001523-00 REV00 – 04.2014 If appropriate ser vers are found they are listed f or you to sele ct from by scrolling down to view the complete list. (Pr ess 3 Skip to continue without selecting a ser ver .). The 6865i phone then checks settings and looks for new configuration and firmware updates from a ser ver . If a new update[...]

Getting Started 41-001523-00 REV00 – 04. 2014 9 Idle Screens When the phone has succe ssfully updated the configur ation and connected to the ne twork, the phone displays the Idle State scr een: The Idle State screen lists y our name (SIP scr een name), extension (or phone number), and the da te and time. T his screen is shown whenev er your phon[...]

Getting Started 10 41-001523-00 REV00 – 04.2014 Incomplet e Configur ation If yo ur p hon e di spl ays an Incomplete C onfig message without any extensio n or user name at t he end of the star t up sequence instead of an Idle state scre en, this indicates the phone configuratio n that was do wnloaded from the configu- ration server is not compl e[...]

41-001523-00 REV00 – 04.2014 11 Methods for C ustomizing Y our Phone There are two ways to customize specific options on your phone: • Using the Option s key on the IP phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI Y ou can custo mize your phone by pressing the key and ac cessing[...]

Methods for Customizing Your Phone 12 41-001523-00 REV00 – 04.2014 Simplified Options List Y our System Administrator may configure a simplified Option s List for your phone . The following table indicates the options that may appear on your phone if the simplified Options List is applied: Using the IP Phone UI Note: *The Admi ni st rato r M en u[...]

Methods for Customizing Your Phone 41-001523-00 REV00 – 04. 2014 13 Phone Options via the Aastra W eb UI In addition to the IP phone UI options, you can customize a dditional options on the IP phone using the Aastra We b UI. In order to access your phone using the Aastra Web UI, you need to know your phone’ s IP address. T o find your phone’ [...]

Methods for Customizing Your Phone 14 41-001523-00 REV00 – 04.2014 The f ollowing cat egories display in the side menu of the Aastr a W eb UI: Status, Operation, and Basic Settings . Headings Descriptions Status The St atus section displays the network status and the MAC address of the IP ph on e. I t al so d i spl ay s h ard wa re a nd fi rmw ar[...]

41-001523-00 REV00 – 04.2014 15 Phone Status Y ou can view the status of your phon e using the IP phone UI or the Aa stra W eb UI. Phone Status via IP Phone UI The Phone Status option on the IP phon e displays the status of your phone to the LCD displa y . This option allows you to view your phone ’ s: • Network status including your phone ?[...]

Phone Status 16 41-001523-00 REV00 – 04.2014 F inding Y our Phone ’ s IP Address If yo u wa nt to acce ss you r ph one’ s op tio ns u sing an I nte rne t browser , you need to ent er the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’ s IP address. IP Phone UI 1. Pr ess the k[...]

Phone Status 41-001523-00 REV00 – 04. 2014 17 Phone Status via the Aastra W eb UI Use the fo llowing proc edure to view the phone status via the Aastra W eb UI. Aastra W eb UI 1. Open your web bro wser , enter the phone’ s IP address or host name into the address field and press Ent er . 2. In the Username/ Passw ord window , enter your usernam[...]

Phone Status 18 41-001523-00 REV00 – 04.2014 SIP Acc ount Status The IP phones show the SIP reg istra tion status on the IP phone’ s Status screen in the Aastra W eb UI. The fol lowing table describes the status c o nditions th at can display for the account. Status C ondition Description Registered Displays this status on accounts that HA VE b[...]

41-001523-00 REV00 – 04.2014 19 C ustomizing Y our Phone The following paragraphs describe the optio ns available from either the IP pho ne UI, the Aastra Web UI, or both, and pro- vide procedur es applicable to the option. Ring T ones a nd T one Sets Y ou can configure ring to nes and ring to ne sets on the IP phone. Ring T ones There are severa[...]

Customizing Your Phone 20 41-001523-00 REV00 – 04.2014 Ring T one Sets In addition to ring tones , you can con figure ring tone sets on a gl obal-basis on the IP phone . Ring tone sets consist of tones customized for a specific country . The ring tone sets you can configure on the IP phones are: • Aust ral ia • Brazil • Europe (gene ric to [...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 21 8. Select the country for which yo u want to apply the t one set. V alid values are: • Aust rali a • Brazi l • Europe • Fra n c e • German y • Ita ly • Ita ly2 • Mala ys ia • Mexi co • Brazi l • Russia • Slovakia • UK • US (default) 9. Press the key or select 4 Se[...]

Customizing Your Phone 22 41-001523-00 REV00 – 04.2014 Display The 6865i IP phone a llows you to configure display settings per taining to th e L CD contrast level and back light. Cont ras t Level The Con tr as t L evel option on th e IP phone allows you to set the amount of contrast on t he L CD display . Y ou can se t the contrast level using t[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 23 Configuring Backlight Options Live Dialpad* The Live Dialpad option on t he IP phone tur ns the live dialpad mode on or off . With the live dialpad feature enabled, the 6865i IP phone au tomaticall y dials out and turns on handsf ree mode as soon as a dialpad/keypad key or pr ogrammabl e key[...]

Customizing Your Phone 24 41-001523-00 REV00 – 04.2014 Set Audio The Set Au dio option on the IP phone allows you to set the audio mo de f or your IP phone. It al so allows you to set the volume level of the headset microphone and enable/disable DHSG. Y ou can configur e audio options on your IP phone using the IP phon e UI only . Audio Mode The [...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 25 Headset Mic V olume The Headset Mic V olume option allows you to set the v olume level for the headset microphone. Setting Headset Mic V olume DHSG The DHSG option allows you to enable or disable DHSG headset suppor t. Enabling/Disabling DHSG IP Phone UI 1. Press on the phone to enter the Op[...]

Customizing Your Phone 26 41-001523-00 REV00 – 04.2014 T ime and D ate On the IP phones, you can c onfigure the following: • Time and dat e • Time and dat e format • Time zo ne • Daylight savings time • Time servers Configuring T ime and Time F ormat Note: Only the time and date forma ts and time ser vers can be set using the Aastra W e[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 27 Configuring Date and D ate Format Configuring the Time Zone IP Phone UI 1. Pres s on the phon e to enter the Options List. 2. Select Preferenc es. 3. Select Time and Da te. 4. Select Set Date . 5. Using the keys on the keypad, enter a date to set on the IP phone . 6. Press the key or select [...]

Customizing Your Phone 28 41-001523-00 REV00 – 04.2014 Configuring Daylight Savings Time Configuring T ime Ser vers With a va lid time ser ver enab led your IP phone wi ll synchroniz e the time displayed with the specified configura tion server . The phone will use the time from Time Ser ver 1 unle ss it is not configured or una vailable , in whi[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 29 Aastra W eb UI 1. Click on Basic Settings > Preferences > T ime and Date Setting 2. In t he Time F ormat field, select the time format you want to use on y our phone. V alid values are: • 12h (12 hour f ormat) (default) • 24h (24 hour f ormat) Note: The time and time format you con[...]

Customizing Your Phone 30 41-001523-00 REV00 – 04.2014 Language The IP phones supp ort several different languages. Y ou ca n have the IP phone UI an d the Aastra Web UI display in a spe - cific language as requir ed. When you set the language to use , all of the display screens (men us , services, options, c onfig- uration parameters, etc.) disp[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 31 IP Phone UI 1. Press on the phone to enter Options List. 2. Select Prefer ences. 3. Select Language . 4. Select Screen Language . The language setting displays a check mark indicating this is the cu rrent language on the IP phone. 5. Using the 2 and 5 keys, scroll through the lang uages. Not[...]

Customizing Your Phone 32 41-001523-00 REV00 – 04.2014 Input Language The 6865i supports text and charac ter inputs in various langua ges (English, Germ an, French, Spanish, Italian , Portuguese, Russian, and Nordic). Inputting textual or character informatio n into the IP phone UI can be done using the keypad on the phone. Y ou can configure the[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 33 Spanish Germa n Italian Key Uppercase Cha racters Lowercase Characters 00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4G H I 4 Ï Í g h i 4 ï í 5 JKL5 jk l5 6 MNO6ÑÓÒ mno6ñó ò 7 PQRS7 pqrs7 8T U V 8 Ú Ü t u v 8 ú ü 9 WXYZ9 wxyz9 * [...]

Customizing Your Phone 34 41-001523-00 REV00 – 04.2014 Portuguese Russian Nordic Key Uppercase Ch aracters Low ercase Characters 00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ abc2áàâã ç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8T U V 8 Ú Ü t u v 8 ú ü 9 WXYZ9 wxyz9 * * &l[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 35 Configuring Language Input Using the IP Phone UI Y ou can configure the language you use f o r inputting on the phone by setting the Input Language option. The default input language setting is English. IP Phone UI 1. Pres s on the phon e to enter the Options List. 2. Select Prefer ences. 3.[...]

Customizing Your Phone 36 41-001523-00 REV00 – 04.2014 Latin 2 Character Set The 6865i includes sup por t for ISO 8859-2 (Latin2) of multi- national language s when displaying a nd inputting in the IP phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encodi ng on the IP phon es. The f ollowing table illustr ates the Latin 2 ch ara[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 37 User Passw ord This categ or y all ows you to chang e the user password for yo ur phone. Changing your passwor d ensures that only you can alter your phone settings , and helps keep your syst em secure. Y ou can change your user passw ord using the IP phone UI or the Aastra W eb UI. Setting [...]

Customizing Your Phone 38 41-001523-00 REV00 – 04.2014 Resetting a User P a ssword If yo u forge t you r pa ssword, yo u ca n rese t it and e nter a new password. T he reset user password feature resets the pass- word to the fac tor y d efault w hich is bl ank (no password). Y ou can reset a user password using the Aastra W eb UI only. Note: V al[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 39 Restar ting Y our Phone Y ou may want to restart your phone to check for updat es on th e server or you ma y occasion ally need to r estart your phone for configuration changes to your phone or network settings to take effect. Y ou may also need to restart your phone if you have been asked t[...]

Customizing Your Phone 40 41-001523-00 REV00 – 04.2014 Locking/Unlock ing a Phon e Use the f ollowing pro cedures t o lock an IP phone and prev ent it from being used or configured . Loc k ing t he Pho ne Unlocking the Phone IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Phone Lock . 3. At th e Lock the phone? prompt selec[...]

Customizing Your Phone 41-001523-00 REV00 – 04. 2014 41 Emergency Dial Plan Public telephone networks in countr ies around the world have a single emergenc y telephone number (emergenc y ser v- ices number), that allows a call er to contac t local emergenc y ser vices for assistance when required. The emergency tele - phon e nu mbe r may differ f[...]

42 41-001523-00 REV00 – 04.2014 Line K ey s and Progr ammable Ke ys This section describes the Multiple Line/Call Appear ance Keys (L1 and L2) and the customizabl e programma ble keys located abo ve the phone ’ s L CD screen. Multiple Lin e and C all Appear ance K eys The 6865i has 2 ha rd line/call appearance k eys each with a correspondin g s[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 43 Programmable K eys There are 8 multi-functio nal keys on the 6865 i phone that are programmable. Y ou can only use the Aastra W eb UI to configur e key functions. The f ollowing table lis ts the functions you can set on the progr ammable keys and provides a description for each func[...]

Line Keys and Programmable Keys 44 41-001523-00 REV00 – 04.2014 Paging Indicates the key is configured as a P aging key . When pr esse d, the phone can send Real Time T ransport Protocol (RTP) streams from a pre- configured multicast address wit hout involving SIP signalling. Save (Key 5 by Default) Indicates the key is configur ed as a dedicated[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 45 Line K ey Y ou can se t a programmable key to act as a line/call appearance ke y on the 6865i. This ke y acts as a line that behaves the same as a hard line ke y (L1 and L2). For more inf ormation about the behavior of Line keys, see “Multiple Line and Call Appearance Keys” on p[...]

Line Keys and Programmable Keys 46 41-001523-00 REV00 – 04.2014 Creating a Speed Dial K ey The n orm al fun ct ion of th e spe ed di al op tio n all ows you to dia l a nu mbe r qui ck ly by press ing a key confi gured for sp eed dialing . Y ou can program the keys on the 6865i to spee d dial outside numbers , dial directly to a nother person ’ [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 47 Press-a nd-Hold to Creat e a Speed Dial (appli cable to progr ammable ke ys and k eypad k eys) Pressing and holding down a programmable key or key p ad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP phone, you must select a key [...]

Line Keys and Programmable Keys 48 41-001523-00 REV00 – 04.2014 Creating a Speed Dial Using the Speed Dial Edit Option Y ou ca n use the IP phone UI at the path, Options > Preferences > Speed Dial Edit , to create a speed dial key . IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences . 3. Select Speed Dial Edi[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 49 Creating a Speed Dial Using a Programmable K ey in the Aastra W eb UI Aastra W eb UI 1. Click on Operation > P rogrammable K eys . or Click on Operation > Expansion Module <N> . Programmable Ke ys 2. Select from Key 1 through Ke y 8 . 3. In t he Ty p e field, select Spee[...]

Line Keys and Programmable Keys 50 41-001523-00 REV00 – 04.2014 Creating Speed Dial K ey Using K eypad Speed Dial in the Aastra W eb UI Aastra W eb UI 1. Click on Operation > K eypad Speed Dial. 2. Select from Key 1 through Key 9 . 3. In the input box, enter the phone number , extensio n, or speed di al prefix to apply to this Digit key . If y[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 51 Editing Speed Dial K eys On the 6865i, y ou can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: – Operation > Pr ogrammable Keys – Operation > Keypad Speed Dial • Using the IP phone UI at the path: – Options > Prefe[...]

Line Keys and Programmable Keys 52 41-001523-00 REV00 – 04.2014 Editing a Sp eed Dial on a Progr ammable K ey Aastra W eb UI 1. Click on Operation > Programmab le Key s . 2. Select the key configured for speed dial. 3. In the Va l u e field, edit the phone number , extension, or speed dial p refi x to a pp ly to th is h ard key. If yo u e nter[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 53 Editing a Spe ed Dial Usin g K eypad Speed D ial in the Aastra W eb UI Aastra W eb UI 1. Click on Operation > K eypad Speed Dial. 2. Select from Key 1 through Ke y 9 . 3. In the input box, edit the phone number , ex tension, or speed dial prefix for this Digit key . If you enter [...]

Line Keys and Programmable Keys 54 41-001523-00 REV00 – 04.2014 Do Not Disturb (DND) K ey The IP phones have a feature you can enable called Do Not Disturb (DND). C onfiguring a DND key allows you to quickly turn the DND fea ture on or off . f DND is enabled, callers calling int o the phone hear a busy sign al or a message , depending on ho w you[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 55 Busy Lamp Field (BLF) K ey The BLF feature on the IP phones al lows a specific extension to be monitored for state changes. BLF monitors the st atus (busy or idle) of extensions on the IP phone. F or example, a Super visor configures BLFs on his phone for monitoring the status of a [...]

Line Keys and Programmable Keys 56 41-001523-00 REV00 – 04.2014 BLF/List K ey The BLF/List feature on the IP phones is specifica lly designed to sup por t the BroadSof t BroadWorks Release 13 Busy Lamp Field f eature. This featur e allows the IP phone to subscribe to a list of monitored users defined through the BroadW orks web portal. In additio[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 57 4. In t he Line field, select a line number that is actively regist ered to the appropriate SIP proxy you are using . V alid values are: • global • 1 through 9 Note: The Label and Va l u e field are not required. The Br oadW orks BLF/List name is configured in the BLF List URI f[...]

Line Keys and Programmable Keys 58 41-001523-00 REV00 – 04.2014 Automatic Call Distribution (A CD) K ey (for S ylantro Call Managers) The 6865i suppor ts Automatic Call Distribution (ACD) f or Sylantro call managers. The ACD f eature allows the Sylantro call manager to distribute calls from a queue to regi stered IP phone users (agents). T o use [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 59 Using the A CD Ke y Use the fo llowing proc edure to l og into a phone queue fr om your IP phone: 6. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 thr ough 9. 7. Click Sav e Setti ngs . IP Phone UI 1. Check with your Administrator to verif[...]

Line Keys and Programmable Keys 60 41-001523-00 REV00 – 04.2014 XML K ey The 6865i IP phone h as a feature you can enable called XML (Extensible M arkup Lang uage). XML is a ma rkup language much like HTML. Y our System A dministrator can cr eate custom ized XML applications and load them to your IP phone. These services include things like weat [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 61 Configuring a n XML Key Aastra W eb UI 1. Click on Operation > P rogrammable K eys . or Click on Operation > Expansion Module <N>. Programmable Ke ys 2. Select from Key 1 through Ke y 8 . 3. In t he Ty p e field, select XML to apply to the key . 4. In t he Va l u e field[...]

Line Keys and Programmable Keys 62 41-001523-00 REV00 – 04.2014 Acc essing the XMLAp plication Af t e r X M L a p p l ic a ti o n s h a ve be e n s ave d to yo u r IP p h on e, a n d af ter a key has been configured t o access the XML applica- tion(s), the customized ser vice is ready for you to use. IP Phone UI 1. Pr ess the key configured f or [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 63 Fla s h Key Y ou can set a programmable key t o generate a flash ev ent when it is pr essed on the 6865i. Y ou do this by setting the key to Flash . The IP phone generates flash events only w hen a call is connected an d there is an ac tive RTP stream (for exampl e, when the call is[...]

Line Keys and Programmable Keys 64 41-001523-00 REV00 – 04.2014 Sprecode K ey Y ou can set a programmable key to automatically activate specif ic ser vices offered by the ser ver . For example, if the spr e - code value of *82 is configured, then by pressing the Spreco de key , *82 automatically activates a ser vice provided by the ser ver . Cont[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 65 Pa r k/ P i c ku p Keys The 6865i phone h as a park and pick up call feature that allows you to pa rk a call and pick up a call when required. The IP phones suppor t th e Park/P ickup feature on the Asterisk , BroadW orks, Sylantro , and ININ call managers. The park/pickup featur e [...]

Line Keys and Programmable Keys 66 41-001523-00 REV00 – 04.2014 Using the P ark Call/Pickup P ark ed Call F eature Use the following procedure on the IP phone to park a call and pick up a parked call. Parking a Call If the call is par ked successfully , the re sponse is either a greeting voice confirming that the call was parked, or a hang up o c[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 67 La s t Cal l Re tu r n Key Using the Aastra Web UI, you can configure the Last Call Return func tion on a key . If you configure Last Call Return on a key , and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last [...]

Line Keys and Programmable Keys 68 41-001523-00 REV00 – 04.2014 Cal l For war d Key Using the Aastra Web UI, you can configure the Call Forward func tion on a programmable key . Use call forwarding when you want a specific account on your phone to be forwarded to anot her number when your phone is in the busy state or the no answer state, or both[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 69 BLF/Xfe r The BLF key allows one or more exte nsions to be monitored, and once there is any state change with thos e extensions, the key shows the status of th e monitored lines. The T ransfer key allows a call to be transferred to other recipients blindly o r consultatively . The B[...]

Line Keys and Programmable Keys 70 41-001523-00 REV00 – 04.2014 Configuring a BLF/Xfer K ey Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Programmab le Key s . or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select BLF/Xfer . 4. In the Va[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 71 Speed dial /Xfe r The Speeddial key allows a number to be dialed quickly by pr essing one key c onfigured f or speed dialing. The T ransfer key allows a call to be transferred to othe r recipients blindly or consultatively . The Speeddial/Xfer key combines the Speed dial and Tr a n [...]

Line Keys and Programmable Keys 72 41-001523-00 REV00 – 04.2014 Configuring a Speedd ial/Xfer K ey Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select Speeddial/Xfer . 4. In the Va l u e field,[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 73 Speed dial /Co nf The 6865i allows you to configure a programmable ke y to be used as a speed dial conference key ( Speeddial/Conf key) while remaini ng in the current ca ll. This key all ows a user on a call to conf erence a nother party at a predefined number while remaining in th[...]

Line Keys and Programmable Keys 74 41-001523-00 REV00 – 04.2014 Configuring a Speedd ial/Conf K ey Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select Speeddial/Conf . 4. In the Va l u e field,[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 75 Directory K ey The Director y feature allows you to store frequently used names and number s on the phone. Y o u can also dial directly from a directory entry . Y ou can use the Dire ctory key to access the Director y w hich contains a customized list of na mes with phone numbers an[...]

Line Keys and Programmable Keys 76 41-001523-00 REV00 – 04.2014 Configuring a Directory Key Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select Directory . 4. Click Sav e Setti ngs . Expansion [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 77 Callers List K ey By default, the 6865i has a dedicated Callers List key . However , using the Aastra Web UI, you can assign the C allers List function to any programmable key . The Callers List is a stored log of your incoming calls. Y ou ca n use the Callers List key to ac cess a [...]

Line Keys and Programmable Keys 78 41-001523-00 REV00 – 04.2014 Configuring a C allers List K ey Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select Callers List . 4. Click Sav e Setti ngs . Ex[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 79 Redial K ey By default, the 6865i has a dedicated Redial List key . Howeve r , using the Aastra W eb UI, you can assign the Redial List function to any programmable key . The Redial List is a stored log of your outgoing calls. Y o u can use the Re dial key to access a list of the mo[...]

Line Keys and Programmable Keys 80 41-001523-00 REV00 – 04.2014 Configuring a Redial K ey Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select Redial . 4. Click Sav e Setti ngs . Expansion Modu [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 81 Conferenc e K ey By default, the 6865i has a dedicated Confer ence key . However , using the Aastra Web UI, you can assign the Co nferenc e function to any programmable key . Note: F or more information with regards to cr eating conference calls, see “ Conferencing Calls ” on pa[...]

Line Keys and Programmable Keys 82 41-001523-00 REV00 – 04.2014 Configuring a Conferenc e Ke y Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select Conferenc e . 4. Click Sav e Setti ngs . Expan[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 83 Tr a n s f e r K e y By default, the 6865i has a dedicated T ransfer k ey . However , using the Aastra Web UI, you can assig n the T ransfer function to any prog rammable key . Note: F or more information about transf erring calls, see “ T ransferring Calls” on page 103 . T rans[...]

Line Keys and Programmable Keys 84 41-001523-00 REV00 – 04.2014 Configuring a T ransfer Ke y Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select T ransfer . 4. Click Sav e Setti ngs . Expansion[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 85 Interc om K ey By defaul t, the IP phone al lows incoming intercom calls to be automatically answered without ha ving to set up an Ic om key on yo ur phone . Y our System A dministrat or can enable outg oing interc om calls on your pho ne. If enabled , you must conf igure an Icom ke[...]

Line Keys and Programmable Keys 86 41-001523-00 REV00 – 04.2014 Using the Icom K ey IP Phone UI 1. Pr ess the Icom key . 2. Enter the extension number of the person you want to intercom. 3. After a beep tone, your phone automatically connec ts with the remote extension and you can speak through it s speaker . 4. T o cancel intercom, pr ess or han[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 87 Servic es K ey The 6865i allows you to configure a Se rvi ce s key th at, when pr essed displays the Ser vices Menu . The Serv ic es key can also access any XML applications setup by your S ystem Administrat or . By default, the Servic es key is prog rammed on Key 8. H owev er , usi[...]

Line Keys and Programmable Keys 88 41-001523-00 REV00 – 04.2014 Configuring a Services K ey Using the Ser vices K ey Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. Progra mmab le K eys 2. Select from Key 1 through Key 8 . 3. In the Ty p e field, select Services . 4. Click Sav [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 89 Phone Lock K ey Y ou can configure a pr ogrammable key on the phone to use as a lock/unl ock key . Y ou assign the function of the key as Phone Lock . Configuring a P hone Lock K ey Aastra W eb UI 1. Click on Operation > P rogrammable K eys . or Click on Operation > Expansion [...]

Line Keys and Programmable Keys 90 41-001523-00 REV00 – 04.2014 Pag i n g Key Y ou can configure a Pa gi ng k ey o n t he p h on e t ha t al l ow s yo u to s en d a R ea l Ti m e Tra n sp o r t Pr ot o co l (R T P ) st r ea m to p re - configured multicast address(es) without involving SIP signalli n g. Y ou enter a multicast IP addr ess(es) and [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 91 Using the Paging K ey The foll owing proc edure describes the use of the Pagin g key on the IP phone. The procedure assumes y ou have already configured the Pa gi ng key using the A astra W eb UI. Expansion Mo dule Keys 7. Select from Key 1 through Key 16 . 8. In the Ty p e field, s[...]

Line Keys and Programmable Keys 92 41-001523-00 REV00 – 04.2014 Sav e K ey The Sav e key allows you to sav e items to the 6865i IP phone’ s Director y. By default, the Sa v e key is programmed on Key 5. However , using th e Aastra W eb UI, you can assign the Sav e function to any prog rammable key . Note: Ke y 5 i s l oc k e d t o S ave f u nc [...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 93 Configuring a Save Key Aastra W eb UI 1. Click on Operation > P rogrammable K eys . or Click on Operation > Expansion Module <N>. Programmable Ke ys 2. Select from Key 1 through Ke y 8 . 3. In t he Ty p e field, select Sav e . 4. Click Sav e Sett ings . Expansion Mo dule[...]

Line Keys and Programmable Keys 94 41-001523-00 REV00 – 04.2014 Delet e K ey The Delete key allows you to delete items in Director y , Callers List and Redial List. By default, the Delete key is programmed on Key 6. Howev er , using the Aastra Web UI, you can assig n the Delete func- tion to any programmable key. Note: Key 6is locked to Delete fu[...]

Line Keys and Programmable Keys 41-001523-00 REV00 – 04. 2014 95 Configuring a Delete Key Aastra W eb UI 1. Click on Operation > P rogrammable K eys . or Click on Operation > Expansion Module <N>. Programmable Ke ys 2. Select from Key 1 through Ke y 8 . 3. In t he Ty p e field, select Delete . 4. Click Sav e Sett ings . Expansion Mo d[...]

Line Keys and Programmable Keys 96 41-001523-00 REV00 – 04.2014 None K ey Use the following procedure to delete a ke y ’ s functionali ty on the 6865i IP phone Setting a None K ey Aastra W eb UI 1. Click on Operation > Programmab le Key s. or Click on Operation > Expansion Module <N>. 2. Select the respective key . 3. In the Ty p e [...]

41-001523-00 REV00 – 04.2014 97 Making Calls This section describes ways to make calls on your 6865i pho ne, using your handset, speakerphone or headset. Dialing a Number First, take the ph one off-hook by : • Lifting the handset • Pressing or • Pressing a line/call appearance key . At the dial tone, en ter the number you wish to call. If y[...]

Making Calls 98 41-001523-00 REV00 – 04.2014 Using Handsfree Speak erphone The handsfree feature allows you to speak to someone withou t using the handse t or headset. Y our phone must be in either the Speaker or Speaker/Headset audio mode. F or more information about setting the audio mode on your phone, see “Audio Mode” on page 24 . • T o[...]

Making Calls 41-001523-00 REV00 – 04. 2014 99 Red ia l The Redial List stor es information for up t o the last 100 numbers y ou called. Y our phone logs the name/number of the called party , when you calle d, and the line used. Y ou can view , scroll, and del ete line items in the Redial List from the IP phone UI as wells a s copy selected entrie[...]

Making Calls 100 41-001523-00 REV00 – 04. 2014 Deleting An Item from the Redial List Delete A ll Items fro m the Redial List Mute Y ou ca n use the key to mute th e handset, he adset, or speakerp hone. When you use th e key on your phone, you cannot be heard on an ac tive call or on a con ference . For muted calls, the handsfree LED flashes and t[...]

41-001523-00 REV00 – 04.2014 101 Receiving C alls When a call is ri nging at your extension, you see t he inbound call screen. The li ne/call appe arance LED flashes quick ly for the incoming call. Answering an Incoming C all If the phon e is already connected to a call, pressing the line/ca ll appearan ce key for the new incoming call automatica[...]

102 41-001523-00 REV00 – 04. 2014 Handling Calls When yo u are conn ected to a cal l, you ca n use the har d keys to pla ce a call on hold, and pr ogrammab le keys t o transf er calls or create conference calls. Placing a Call on Hold Y ou can place an active cal l on hold by pr essing the key . When you place a call on hold, onl y your phone can[...]

Handling Calls 41-001523-00 REV00 – 04. 2014 103 Tr a n s f e r r i n g C a l l s The 6865i IP phone has a dedicated T ransfer key . Y ou can use this hard key to transfer calls . Blind T ransfer A blind transfer is when you transfer a call dir ectly to an other extension without consulting with the person receiving the call. T o do this, simply [...]

Handling Calls 104 41-001523-00 REV00 – 04. 2014 T ransferring Calls Use the following procedure to transfer a call to an other exte nsion. T ransferring an Existing Call to Another Existing C all Completing a T ransfer to a Contact in Phone Direc tory Users can complete a blind tran sfer to a contact in their local director y . If a use r is in [...]

Handling Calls 41-001523-00 REV00 – 04. 2014 105 Conferencing C alls The 6865i IP phone has a dedicated C onferenc e key . Y ou c an use this hard key to create conference calls. The 6865i IP ph one offers tw o methods of conf erencing: • Local confer encing (default method). • Centralized conferencing (for Sylantro and BroadSoft call man age[...]

Handling Calls 106 41-001523-00 REV00 – 04. 2014 Creating a Conference Call by Joining T wo Existing Calls Centralized C onferencing (for S yla ntro and BroadSoft Ca ll Managers) The 6865i allows you to create multipl e conferences with un limited par ticipants (d epending on your ser ver limitations) when your Administrator enables Centralized C[...]

Handling Calls 41-001523-00 REV00 – 04. 2014 107 Using Centralized Conferencing Use the f ollowing pr ocedur e to creat e a conf erenc e call using cen tralized c onfer encing . Setting Up a Conference and Adding Multiple Part ies (for Sylantro and BroadSo ft Call Managers) If any party in the confer ence hangs up (i ncluding the party that began[...]

Handling Calls 108 41-001523-00 REV00 – 04. 2014 Setting Up Multiple Conferences (for S ylantro Call Manager only) If any party in a conf erenc e hangs up (inc luding the party that began the conf erence), all o ther parties in the conf erence are still connected. Joining Additional Parties to Active Conferences In centralized conferencing , you [...]

41-001523-00 REV00 – 04.2014 109 Managing C alls The 6865i has several features that make it easier to manage ca lls, and to keep t rack of your caller histo ry as well as your business and p ersonal con tacts. These features include: • Directory • Callers List • DND and Call F or ward Director y The Director y is your persona l phone book [...]

Managing Calls 110 41-001523-00 REV00 – 04. 2014 Access ing Y ou r Di re c tor y Managing the Direc tory Fr om the Director y in th e IP phone UI, you can per form the following: • Add new entries to the Directory • Edit entries in the Director y • Delete entries from the Dire ctor y • Copy en tries to the Directory IP Phone UI 1. Press t[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 111 Adding a New Entr y to the Dire ctor y Editing a n Entr y in the Di rector y IP Phone UI 1. Press the pr ogrammed Director y key. 2. Press the pr ogrammed Sav e key . The Enter Number prompt displays. 3. Enter a phone number using the numbers on the keypad and press 4 Sa ve . T o backspace and eras[...]

Managing Calls 112 41-001523-00 REV00 – 04. 2014 Deleting an Entr y in the Directory Delete A ll Entri es in the Di rec tor y Saving Entries to the Director y Y ou ca n save entries (names and numbers) from other sources to your Director y using any of th e following methods: • Saving from the Caller List • Saving from the Redial List IP Phon[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 113 Saving from the Callers List Saving from the Redial List Downloading the Direc tor y to Y our PC Y ou can download the Dir ectory to your PC via the Aastr a W eb UI. The ph one stores the director ylist.csv file to your PC in comma-separat ed value ( CSV ) format. Y ou can use any spr eadsheet appl[...]

Managing Calls 114 41-001523-00 REV00 – 04. 2014 Downloading the Directory Aastra W eb UI 1. Click on Operation > Direc tory . 2. In the Director y field, click on Sa ve A s . A download window displays. 3. Click OK . 4. Enter the loca tion on your computer wher e you want to download the Directory and click Sa ve . The directorylist.csv file [...]

Managing Calls 41-001523-00 REV00 – 04. 2014 115 Callers List The Callers List is a stored log of your incoming calls. The 6865i IP phone stores information for up to 200 incoming calls in the Callers List. Y our phone logs the numbe r and name (if available) of the call er , when th ey last called, and the number of times they tried to reach you[...]

Managing Calls 116 41-001523-00 REV00 – 04. 2014 Editing Entries in the Callers List In the Calle rs List, if a keyp ad key is press ed when a number and/ or a name is displa yed, t he cursor auto matically adds the digit at the left side of the nu mber to enable the entry of the prefix. Deleting An Entr y in the Callers List Deleting All Entries[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 117 Missed Calls Indicator The IP phone has a missed calls indicator that incr ements the number of missed call s t o the phone. This featur e is accessi- ble from the IP phone UI only . The number of calls that have not been answered increment on the phone’ s idle screen as # M issed Calls. As the n[...]

Managing Calls 118 41-001523-00 REV00 – 04. 2014 Download the Callers List Use the following procedure to download the Callers List to your PC using the A astra W eb UI . Aastra W eb UI 1. Click on Operation > Direc tory . 2. In the Callers List field , click on Sa ve As. A download window displays. 3. Click OK . 4. Enter the loca tion on your[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 119 DND and Call F or w ard The 6865i has a feature that allows you to configure Do Not Disurb (DND) and Call F or ward (CFWD) fo r multiple accounts on the phone . Y ou can set specific modes for th e way yo u want the phone t o handle DND and CFWD . The three modes y ou can set on the phone for these[...]

Managing Calls 120 41-001523-00 REV00 – 04. 2014 Configuring a DND K ey T o configure a DND key , see the section, “Do Not Disturb (DND) Key” on page 54 . Configuring DND Using the Aastra W eb UI Note: If there is no DND k ey configured or if it is remove d, DND is disabled on the IP phone. Aastra W eb UI 1. Click on Basic Settings > Prefe[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 121 4. Click on Basic Settings > Account C onfiguration . 5. For each ac count, enable DND by placing a check mark in the box. Disable DND b y uncheck ing the box. Notes: • I f yo u se l e c t ed Ac c ou n t or Cu s t o m m o d e i n S te p 2, y ou c a n en a b l e/ d i s ab l e e ac h a cc o un t[...]

Managing Calls 122 41-001523-00 REV00 – 04. 2014 Using DND Modes via th e IP Phone UI Afte r you ad d a D ND k ey to your p hon e, you ca n tog gle t he DND state using this key on the phone. Use the following proc edure to ena ble/disable DND on the IP phone . The following procedur es assume you have already configured a DND key AND assumes the[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 123 DND in Custom Mode IP Phone UI 1. Press the DND key on the phone. The screen display s a list of the accounts on the phone and allows you t o enable/disable a specific account or al l accounts. 2. Use the 2 and 5 navigation keys to scroll through the accounts. In the above example, account 1 has DN[...]

Managing Calls 124 41-001523-00 REV00 – 04. 2014 Call F or ward C onfiguration Call F or ward (CFWD) on the IP phon e allows incoming calls to be for warded to another destination. On the 6865i, you can set C FWD on the phon e -side for a spec ific account or for all accounts on the phone. Y ou can set three modes for CFWD using the Aastra W eb U[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 125 Configuring CF WD Using the Aastra We b UI Aastra W eb UI 1. Click on Basic Settings > Preferences > General . 2. In t he Call Forward K ey Mode field, select a call forwar d mode to use on the phone. • Account (defau lt): Th e Accoun t mode all ows you to con figure CFWD on a per acco unt [...]

Managing Calls 126 41-001523-00 REV00 – 04. 2014 4. Click on Basic Settings > Acc ount Configura tion The illustration above shows 2 accoun ts configured on the phone. Accounts must be set up by your System A dmin- istrator . 5. F or each account, enable the CFWD state by placin g a check mark in one or more of the follo wing State fields: •[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 127 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and chan ge the configuration using the IP phone UI or the Aastra W eb UI. Y ou can access the CFWD menus by pressing a pre-configured CFWD key , or by sele ctin g Options > Call Forward from the IP phone UI. 7. Fo[...]

Managing Calls 128 41-001523-00 REV00 – 04. 2014 CFWD in Ac count Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. In the abov e example , accou nt 1 has CFWD All enabled an d account 2 ha s CFWD Busy enabled . 2. Press the programmed Call Forward key . The Call F or ward Mode screen displays . Use the 2 and 5 n[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 129 4. Press the 4 Change navigation key for the stat e you selected in Step 3. Scroll to the CFWD Sta te screen. This displays the current state of the mode you selected. In th e following example, the CFWD All state is ON. 5. Press the 4 Change navigation key in the CFWD State screen. P ress 2 to t o[...]

Managing Calls 130 41-001523-00 REV00 – 04. 2014 10. For t h e CFWD No Answer state, In the CFWD Number scr een, press the 2 navigation key to scroll to th e CFWD No. Rings screen and press 4 Change . 11. Press 2 Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. Wh[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 131 CFWD in Phone Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. In the above example, account 1 and acc ount 2 are the ac counts c onfigured on the phone . Both accoun ts have CFWD enabled as indicated by the CFWD All message . Note: In Phone mode, when you change [...]

Managing Calls 132 41-001523-00 REV00 – 04. 2014 4. Pr ess the 4 Cha nge key for the mode you selected in Step 2. Scr oll to the CFWD State screen. T his screen displays the current state of the mode yo u selec ted. In the following example , the CFWD All state is ON. 5. Pr ess the 4 Change key in the CFWD State screen. Pr ess 2 Next to toggle th[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 133 10. For the CFWD No Answer state , in the CFWD Number sc reen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4 Change. 11. P ress the 2 Next key to select the number of rings to apply to the phone for call for warding incoming calls. Valid values are 1 to 20. Default i[...]

Managing Calls 134 41-001523-00 REV00 – 04. 2014 CFWD in Custom Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. In the abov e example , accou nt 1 has CFWD All enabled an d account 2 ha s CFWD Busy enabled . 2. Press the Call Fo r war d key . The Call F or ward menu display s. Use the 2 and 5 navigation k eys t[...]

Managing Calls 41-001523-00 REV00 – 04. 2014 135 4. Press the 4 Change key for the mode you selected in st ep 2. Scroll to the CFWD S tate screen. This displays the curren t state of the mode you selected. In the follo wing example, the CFWD All state is ON. 5. Press the 4 Change key in the CFWD State screen. P ress 2 Ne xt to toggle the state of[...]

Managing Calls 136 41-001523-00 REV00 – 04. 2014 10. Fo r t h e CFWD No Answer stat e, in the CFWD Number scr een, press th e 2 navigation key to scroll to the CFWD No . Rings screen and press 4 Change . 11. Press the 2 Ne xt key to selec t the number of rings to apply to the phone for call forwarding incoming calls. V alid values ar e 1 to 20. D[...]

41-001523-00 REV00 – 04.2014 137 A dditional F eatur es This section describes additional feat ures you can use on the 6865i pho ne. Display D TMF Digits A fea ture on the IP phones all ows users t o enable o r disable D TMF (dual-t one multi-fr equency) digits to displ ay to th e IP phone when using the keypad to dial, or when dialing from a pr [...]

Additional Features 138 41-001523-00 REV00 – 04. 2014 Play Call W aiting T on e Y ou can enable or disa ble the playin g of a call w aiting tone wh en you ar e on an active ca ll and a new ca ll comes into the phone. Y ou can configure th is feature using the Aastra Web UI. Configuring Call W a iting T one Aastra W eb UI 1. Click on Basic Setting[...]

Additional Features 41-001523-00 REV00 – 04. 2014 139 Stuttered Dial T one Y ou can enable or disable the play ing of a stuttered dial t one when ther e is a message waiting on the IP phone. Y ou can configure this featur e using the Aastra W eb UI. Configuring Stuttered Dial T o ne Aastra W eb UI 1. Click on Basic Settings > Preferences > [...]

Additional Features 140 41-001523-00 REV00 – 04. 2014 XML Beep Sup p or t Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Suppor t field at the path Basic S ettings > Preferences > General . If you disable this f eature, then no beep is heard when the XML [...]

Additional Features 41-001523-00 REV00 – 04. 2014 141 Status Sc roll Delay Using the Aastra Web UI, you can specify a scroll delay option that a llows you to set the time delay , in seconds, between the scrol ling of each status message on the phone . Y ou can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Setti[...]

Additional Features 142 41-001523-00 REV00 – 04. 2014 S witch UI F ocus to Ringing Line Y ou can config ure a feature on the 6865i that controls the behavior of the phone when it receives an incoming call wh en it is already in a connected call. When a call comes into th e phone, and the pho ne is already on a connected call , the phone switches [...]

Additional Features 41-001523-00 REV00 – 04. 2014 143 Call Hold R eminder During Active Calls The IP phones allow y ou to enable or disable the ability f o r th e phone to initia te a continuous reminder t one on the active call when another call is on hold. F or example , when this feat ure is enabled , and the call on Line 1 is on hold, and the[...]

Additional Features 144 41-001523-00 REV00 – 04. 2014 Call Hold R eminder (on single hold) On the 6865i IP phone, you can enable or disable a feature that will sta rt the reminder ring splash timer as soon as you put a call on hold (e ven when no other call s are active on the ph one). When e nabled, the phone initiates a reminder r ing splash pe[...]

Additional Features 41-001523-00 REV00 – 04. 2014 145 Call W aiting T one Period Y ou can specify a specific time per iod (in seconds) for the call waiting tone to play at regular inter vals on an active call using the paramet er Call W aiting T one Period . A value of 0 is the default and pl ays the call w aiting tone only on ce on the active ca[...]

Additional Features 146 41-001523-00 REV00 – 04. 2014 Preferred Line and Pr eferred Line Timeout The 6865i has a feature called preferred line and preferred line timeout. If you enable the preferred line paramete r on your phone, after a ca ll ends (incoming o r outgoing), the display switche s back to the preferred line. Next time you go off-hoo[...]

Additional Features 41-001523-00 REV00 – 04. 2014 147 Configuring Preferred Line and Preferred Line Timeout Using the Aastra W eb UI Aastra W eb UI 1. Click on Basic Settings > Preferences > General . 2. In t he P referred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the p hone. Default is 1[...]

Additional Features 148 41-001523-00 REV00 – 04. 2014 Goodbye K ey Cancels Inc oming Calls The 6865i has a feature that allows you to configur e the Goodby e key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an ac tive call. The parameter is called Goodbye K ey Canc els Incoming Call and is configu[...]

Additional Features 41-001523-00 REV00 – 04. 2014 149 Message W aiting Indicator Y ou can configure the Message W aiting Indicato r (MWI) to illuminate f or a specific line or for all lines. F or example, if you configure the MWI LED on Line 2 only , the LED illuminates if a voicemail is pending on Line 2. If you configur e the MWI LED for all li[...]

Additional Features 150 41-001523-00 REV00 – 04. 2014 Incoming Interc om Call F eatures By default, the IP ph one allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatic ally plays a warning tone when it receives an inc o ming intercom call . It also mutes the microphone.[...]

Additional Features 41-001523-00 REV00 – 04. 2014 151 Configuring In coming Intercom Settings Aastra W eb UI 1. Click on Basic Settings > Preferences > Inc oming Intercom Settings . 2. The Auto -An s wer field is enabled by default. T he automatic answ ering f eature is turned on for the IP phone f or answering Intercom calls. T o disa ble [...]

Additional Features 152 41-001523-00 REV00 – 04. 2014 Group RTP P aging Y ou can configur e the phone to allo w it to rec eive a Real T ime T ransport Protoc ol (RTP) stream fr om pre- configured mul- ticast address(es) without involving SIP sig nalling. This is ca lled Group P aging on the IP ph ones. Y ou can specify u p to 5 multicast addr ess[...]

Additional Features 41-001523-00 REV00 – 04. 2014 153 Shared C all Appear ance (S CA) Call Brid ging Shared C all Appearanc e (SCA) is when incomin g calls are pr esented t o multiple phones simultaneo usly . For examp le, it is the ability to assign the boss' ex tension to a key on the se cretary's phone. Calls can be tran sferre d bet[...]

Additional Features 154 41-001523-00 REV00 – 04. 2014 Line K eys and Idle Screen s Line Ke y Phone Behavior Star Codes All of the main ca ll handling an d extension management features using star codes can be set o n your phone by your Administrator . Contact your System Administrat or for more information. If these have no t been set up, you can[...]

41-001523-00 REV00 – 04.2014 155 Model M680i Expansion Module The 6865i IP ph one offers an optional M680 i Expansion Module that attaches to the right side of the phone to provide additional programmable key s. The M680i provides 16 keys on the dialpad. Each key provides an LED for indicating call stat us. The M680i pro vides a paper label for c[...]

Model M680i Expansion Module 156 41-001523-00 REV00 – 04. 2014 Using the Expansion Modules M680i Expansion Module After co nfiguring the keys on the M680 i Expansion Module, you can re cord the name of the key on the paper l abels pro- vided with the Expansion Module. Press the key you want to use when ap plicable. Press-and-Hold to Create a Spee[...]

41-001523-00 REV00 – 04.2014 157 T roubleshooting Solutions Why is m y display blank? Ensure that po wer is being pro vided to your phone. See the C o nnecting to the Network and t o Pow er section in the Aastra 6865i Installation Guide for d eta il s. Why c an’t I get a dial tone? Check for any loose connection s and that the phone has been in[...]

Warranty-1 41-001523-00 REV00 – 04.20 14 Limited W arran ty (Not applicable in Austr alia – see below f or Limited W arranty in Austr alia) Aastra warrants this product against defects and malfunc tions in accor dance with Aastra's authorized, written functional specification r elating to such pr oducts during a one (1) ye ar period from t[...]

41-001523-00 REV00 – 04.2014 Warranty-2 Limited W arranty ( A ustr alia Only) The benefits under the Aastra Limited W arranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products. In addition to all rights and remedies to which you may be entitled under the Comp etition and Consum[...]

Limited Warranty (Australia Only) Warranty-3 41-001523-00 REV00 – 04.20 14 W arranty Repair Ser vices Proc edure: Should the product fail during the W arranty P e riod and you wish to mak e a claim under this express warran ty , please contact the Aastra authorized reseller who sold you this product (details as per the inv oice) and present pr oo[...]

41-001523-00 REV00 – 04.2014 A-1 Appendix A - T ime Zone C odes The following table identifies th e time zone name and time zone code to use on the IP phone. Time Z one Name/T ime Zone Code T able Time Zone Name Tim e Z o ne Co de AD-Andor ra AE-Dubai AG- Ant i gu a AI-Anguilla AL - Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago A T -Vienna A U-L[...]

Appendix A - Time Zone Codes A-2 41-001523-00 REV00 – 04.20 14 CA-Newf oundland CA-Atlantic CA-East ern CA-Saskat chewan CA-Centr al CA-Moun tain CA-Pacific CA- Y ukon CH-Zurich CK-Rarotonga CL -Santiago CL -Easter CN-Beijing CO-Bogota CR-Cos ta Ric a CU-Ha vana CY -Nicosia CZ -Pr ague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST C[...]

Appendix A - Time Zone Codes 41-001523-00 REV00 – 04. 2014 A-3 LC - S t Lu c i a LI-V aduz LT - V i l n i u s L U-Lux embourg LV - R i g a AST CET EET CET EET MC-Monaco MD- Chisinau MK-Skopje MQ-Mar tinique MS-Montserrat MT -Mal ta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Mont errey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX- Tijuana CET[...]

Appendix A - Time Zone Codes A-4 41-001523-00 REV00 – 04.20 14 TR-Istanbu l T T -Port of Spain TW - T ai p e i EET AST CST UA- K i ev US-Eastern US-Centra l US-Mountain US-P acific US-Alaska US-Aleut ian US-Hawaii UY -Montevideo EET EST CST MST PST AKS HAS HST UYS VA - V a t i c a n C E T YU-Belgrade CET Tim e Zo ne N am e Tim e Z o ne Co de[...]

41-001523-00 REV00 – 04. 2014 Index-1 Index Numerics 6865i customizing ............... .............. ............ ............ ............. .............. ............ .... 11 , 19 feature .......... ............ ............ ............... ............ ............ ............... ............ ............ .... 1 incomplete co nfiguration me [...]

Index Index-2 41-001523-00 REV00 – 04.20 14 None key ...... ............ ............... ............ ............ ............... ............ .......... 92 , 94 , 96 options ............ ............ ............ .............. ............ ............. .............. ............ ............ .. 4 Paging key ........ ............ ............[...]

Index 41-001523-00 REV00 – 04.2014 Index-3 X XML application title ............ ............ ............... ............ ............ .............. ............ ..... 60 XML application URI ...... .............. ............ ............ ............... ............ ............ ............ 60 XML beep support ..... .............. ............[...]

Disclaimer Aastra will not accept liabilit y for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While ever y effort has been made to ensure accurac y , A astra will not be liabl e for technical or editorial errors or omissions contained within this documentation. The information contained in this docum[...]