Aastra Telecom VentureIP manual

USER GUIDE T elephone System IP[...]

T able of Contents Table of Contents Introduction .................................. 1 About this Guide ......................... 1 Requirements .............................. 1 Phone Parts ................................ 1 Installation .................................... 2 Overview .................................... 2 Direct Network Connection[...]

Table of Contents T able of Contents Using Directories ...................... 30 About Directory Lists ................ 30 Access and View a Directory List ............................ 30 Accessing a Directory List and Viewing the Entries ....................... 30 Change Directory Displays ....... 30 Add, Delete, and Edit Entries ... 31 Adding an [...]

1 Model VentureIP 480i User Guide Introduction Introduction About this Guide This user guide provides basic installation instructions and describes all user-enabled featur es for the V entureIP 480i telephone. The V entureIP 480i System Guide offers mor e detailed technical instructions regar ding network installation, configuration, downloads and[...]

Model VentureIP 480i User Guide 2 Installation A PoE (Power over Ethernet) inline power adapter supplies 48v power to the 480i through the Ethernet Cable on pins 1 & 2 and 3 & 6. Do not use this power supply to power other devices. • V oltage: 1 10/120 V AC in; 48 V DC out Safety and emissions: Canada: ICES-003 Class A; Japan: VCCI Class [...]

3 Model VentureIP 480i User Guide Installation Direct Netw ork Connection Located at the back of the phone are two fully switched 10/100 Mbps Ethernet cable ports. Use the port marked with l to connect the phone to the network, and to provide power to your phone. See “ Connect to the Network and to a Power Source” for more information. Connect [...]

Model VentureIP 480i User Guide 4 Installation Connecting When Inline P ower is Not Pr ovided 1 . On the back of your phone, connect the Ethernet cable (provided with your phone) into the network port marked with l . 2 . On the PoE power supply , plug the other end of the Ethernet cable into the network jack marked as shown in the following diagram[...]

5 Model VentureIP 480i User Guide Installation Shared Netw ork Connection T o connect a network device (such as a computer) to the phone, connect an Ethernet Cable into the network port on the back of the phone marked with ` . Plug the other end of the Ethernet Cable into the network jack on the network device that you are sharing the network conne[...]

Model VentureIP 480i User Guide 6 Installation Inserting the Number Card 1. W rite your phone number on the number card, and place it into the card slot on the phone, located under the mouthpiece in the handset cradle. 2. Gently bend the clear plastic lens into the slot, over the number card.[...]

7 Model VentureIP 480i User Guide Key Description Getting to Know Y our V entureIP 480i T elephone C onf Services Xfer Icom 480 Speaker Status Light Headset/Handsfree Button Mute button V olume Bar Dial Pad Softkeys Ke y Description Large Backlit Display Navigational Keys Status Light Line or Call Appearance Buttons and Lights Handset   204 ?[...]

Model VentureIP 480i User Guide 8 Key Description Ke y Description Ke ys Ke y Description 1 Places an active call on hold. For more information, see “Hold ”. 2 Redials previously dialed numbers. For more information, see “ Redialing a Recently Called Number” . 3 Ends an active call, or exits an open list (for example, a directory list), wit[...]

9 Model VentureIP 480i User Guide Set Overview Set Over view Displa y Screen The display screen pr ovides an interactive interface that shows information about calls and features. The upper portion of the screen displays information, and the lower portion displays options that corr espond to six “softkeys” on either side of the screen. The cont[...]

Model VentureIP 480i User Guide 10 Set Overview Editing text When you need to edit onscreen display text, (for example, to enter a directory list name), use the following guidelines: Entering Letters and Char acters Y ou can enter characters using the telephone’s dial pad. T o enter a letter , press the key with that letter on it. If the letter i[...]

11 Model VentureIP 480i User Guide Set Overview Displa y Icons Status Lights There ar e three sets of status lights: • Status Light – located above the 2 key • speaker light – located beside the d / f key • call appearance lights – located beside each 6 key Icon Description s r Use the up and down navigation keys to view more informatio[...]

Model VentureIP 480i User Guide 12 Set Overview Handset, Headset, and Handsfree Oper ation Y ou can use your phone in handset, headset, or handsfree operation. Handset is the default operation. T o switch to headset operation, plug in the headset. T o switch to handsfree operation, use the d / f key . User Options User Options Menu Password Call Fo[...]

13 Model VentureIP 480i User Guide Services Services Services Menu Speed Dial Redial List Call List Corp. Directory My Directory Voicemail Paging Zones DND Menu Services Menu 1. Call List 2. Corp. DirŁ 3. My Dir 4. Voicemail — Shortcut — Exit Select — S[...]

Model VentureIP 480i User Guide 14 Services Services The 9 key provides access to all available services. Use the display screen to view and access available services. Administering Services Most services have customizable options to allow you to personalize your phone to best meet your needs. The 4 key provides access to all customizable options. [...]

15 Model VentureIP 480i User Guide Changing Your Personal Information Changing Y our P ersonal Information Last Name Y ou can set the name that is associated with your telephone. Y our name is automatically entered in the Corporate Dir ectory . Y our name is also used by the Auto Attendant’s dial-by-name featur e when callers enter your last name[...]

Model VentureIP 480i User Guide 16 Customizing Your Phone Customizing Y our Phone Language Selection Y ou can use the Language selection feature to set you pr eferred language on the display screen. Curr ently English and French languages are pr ovided. 1. Press the 4 key . 2. If your user options password is enabled, enter your passwor d and press[...]

17 Model VentureIP 480i User Guide Customizing Your Phone Self T est and Diagnostics Y ou can perform various hardwar e and software tests on the telephone set. 1. Press the 4 key . 2. If your user options password is enabled, enter your passwor d and press Done . 3. Navigate to the Diagnostic list item and press Select . 4. W ith the cursor on Bas[...]

Model VentureIP 480i User Guide 18 Making and Receiving Calls Making and Receiving Calls Handsfree Calling The Handsfree featur e allows you to speak to someone without using the handset. T o dial using Handsfree, pr ess d / f and then enter a number . T o answer using Handsfree, pr ess d / f when a call is ringing. T o switch between Handsfree and[...]

19 Model VentureIP 480i User Guide Making and Receiving Calls Making a Call Using an Incoming Call, Director y , or Speed Dial List 1. Press the 9 key . The list of services is shown on the display screen. 2. Using the s r keys: • V iew the list of incoming (received) calls, navigate to the Call List item. OR • V iew entries in the Corporate Di[...]

Model VentureIP 480i User Guide 20 Making and Receiving Calls Call Dur ation Y ou can view the elapsed time of an active call at any time by viewing the timer on the display screen. End a Call The method for ending a call depends on whether the phone is in handset or handsfree operation. • For handset operation, hang up the handset. • For hands[...]

21 Model VentureIP 480i User Guide Call Handling Call Handling Hold Y ou can put a call on hold to receive additional incoming calls, to add callers to a conference call, or to temporarily r emove yourself from the call. 1. T o put a call on hold: • If you are handling one active call, pr ess the 1 key . The < light blinks and the display scre[...]

Model VentureIP 480i User Guide 22 Call Handling 3. T o add held callers, navigate to the desired caller in the list and press Select . Go to Step 4. OR • T o dial a call to be added directly to the confer ence call, press Enter# . OR • T o dial a call to be added directly to the confer ence call using a number stored in a dir ectory , press Fr[...]

23 Model VentureIP 480i User Guide Call Handling T ransfer Y ou can transfer an active call to any of the following: • another dialed number • another number contained in a Directory • a V oicemail system If you transfer a call to another number , you can choose to transfer the call directly , or you can consult with the party receiving the c[...]

Model VentureIP 480i User Guide 24 Call Forwarding Call F orwar ding Options for F orwarding Calls Y ou can forward all calls automatically , or you can forward all unanswered calls after a specified number of rings. Y ou can forward calls to: • a V oicemail system • an internal (company) number • an external number Setting Up Call F orwardi[...]

25 Model VentureIP 480i User Guide Using Voicemail Using V oicemail V oicemail Menu About V oicemail Each V entureIP 480i stor es up to twenty minutes of V oicemail messages. It is recommended that you delete messages (using the Delete softkey button) regularly to ensur e that callers can leave you a message. Callers will hear a busy tone if your V[...]

Model VentureIP 480i User Guide 26 Using Voicemail Logging In and V iewing Messages 1. Press the 9 key . 2. Navigate to the V oicemail list item, and then press Select . Y ou can also access your V oicemail list by pressing the Voicemail softkey . 3. Using the dialpad, enter your password. 4. Press Done . 5. Use the s r keys to move from one messag[...]

27 Model VentureIP 480i User Guide Using Voicemail Copying the Caller Information to y our Director y or Speed Dial List 1. W ith the desired V oicemail entry shown on the display screen, press Copy . 2. Navigate to the desired copying location and pr ess Select . 3. T o add the contact information to your Personal Directory , if necessary , enter [...]

Model VentureIP 480i User Guide 28 Using Voicemail Change V oicemail Options Y ou can recor d and change your name and greeting. Recording Y our Name and Greeting 1. Press the 4 key . 2. If your user options password is enabled, enter your passwor d and press Done . 3. Navigate to Voicemail . 4. Navigate to the Record Name list item and pr ess Sele[...]

29 Model VentureIP 480i User Guide Using Voicemail Callers When callers reach a mailbox they can r eview or delete their message before they commit it to the mailbox. The following keys can be used: # break fr om recording 1 store message 2 review message 3 erase and re-r ecord 4 append more information to message * exit without leaving message[...]

Model VentureIP 480i User Guide 30 Using Directories Using Directories About Director y Lists Directory lists contain stor ed contact information. Y ou can quickly dial calls using directory entries. For information about making calls using a dir ectory listing, see “ Making a Call Using an Incoming Call, Directory , or Speed Dial List .” There[...]

31 Model VentureIP 480i User Guide Using Directories Add, Delete, and Edit Entries Y ou can add, delete, and edit entries in your Personal Directory only . Adding Entries Manually 1. Access your Personal Directory . 2. From the main dir ectory page, press AddNew . 3. Using the dialpad, enter the name for the new entry (see “ Entering Letters and [...]

Model VentureIP 480i User Guide 32 Using a Call List Using a Call List About Call Lists There ar e two call lists: • Redial Call List — contains a recor d of dialed numbers. • Incoming Call List — contains a recor d of received calls, regar dless of whether the calls were answer ed.* The call lists contain temporary entries. When the lists [...]

33 Model VentureIP 480i User Guide Using a Call List Add a Call List Entry to a P ersonal Directory or Speed Dial List If you want a permanent recor d of a call list entry , you must copy the entry to either your Personal Directory , or your Speed Dial list. Copying an Entr y from a Call List 1. Access the call list and navigate to the desired entr[...]

Model VentureIP 480i User Guide 34 Using Speed Dial Using Speed Dial About Speed Dial The Speed Dial list allows you to store fr equently called numbers for instant dialing. For information about making calls using Speed Dial, see “ Making a Call Using a Speed Dial Number or Making a Call Using an Incoming Call, Directory , or Speed Dial List .?[...]

35 Model VentureIP 480i User Guide Using Speed Dial Editing Entries 1. Access your Speed Dial list and navigate to the desired entry . 2. Press Edit . 3. If desired, edit the name, and then pr ess Next. 4. If desired, edit the number , and then press Done . 5. If you want to change the key assignment, press Yes in answer to the prompt and go to ste[...]

Model VentureIP 480i User Guide 36 Special Features Special F eatures Do Not Disturb Y ou can use the Do Not Disturb feature to pr event your phone from ringing for incoming calls, and to prevent your phone fr om broadcasting pages. Note: Incoming calls will be sent directly to voicemail. Enabling and Disabling the Do Not Disturb Featur e 1. Press [...]

37 Model VentureIP 480i User Guide Special Features T o use the browser to connect to your phone: 1. Determine the IP addr ess for your telephone: • Press the 4 key . • If your user options password is enabled, enter your passwor d and press Done . • Navigate to the Diagnostics list item and press Select . • W ith the cursor on Advanced T e[...]

Model VentureIP 480i User Guide 38 Troubleshooting T roubleshooting Wh y can’t I add, edit or delete director y entries? Y ou cannot edit the Corporate Directory , which is automatically maintained by the 480IP system. If you ar e attempting to edit your Personal Directory , ensure that the dir ectory is not locked. Wh y aren’t all the phones i[...]

39 Model VentureIP 480i User Guide Troubleshooting Wh y are Callers not identified on the displa y? Caller ID † information usually arrives between the first and second ring. Let the telephone ring at least once before answering. Make sur e you subscribe to Caller ID † services from your local telephone company . Wh y can’t I dial a number [...]

Model VentureIP 480i User Guide 40 Limited Warranty Limited W arranty Aastra T elecom warrants this product against defects and malfunctions during a one (1) year period from the date of original pur chase. If there is a defect or malfunction, Aastra T elecom shall, at its option, and as the exclusive r emedy , either repair or replace the telephon[...]

Index Index A Access and View a Call List 32 a Directory List 30 the Speed Dial List 34 Accessing a Call List and Viewing the Entries 32 Directory List and Viewing the Entries 30 Accessing the Speed Dial List and Viewing the Entries 34 Adding an Entry From the a Caller List Entry or Voicemail Message 31 Entries From a Caller List or Voicemail Messa[...]

Model 1 User Guide 42 Index Index I Inserting the Number Card 6 Installation 2 Installing on a Desk 5 Intercom 36 K Key Description 7, 8 L Language Selection 16, 27 Last Name 15 Logging In and Viewing Messages 26 M Making a Call Using an Incoming Call List, a Directory List, or a Speed Dial List 19 Making and Receiving Calls 18 Manage Voicemail Mes[...]

Index Index V View, Play, and Monitor Incoming Voicemail Messages 25 Voicemail Menu 25 Monitoring Incoming 26 Retrieving 28 Options 28 Volume 16 Handset 16 Key 8, 16 Z Zero Redirect 27[...]

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If you’ve read this owner ’s manual and consulted the T roubleshooting section and still have problems, please visit our website at www .aastra.com or call 978-436-41 1 1 for technical assistance. © Aastra T elecom Inc. 2005 41-0095-00 Rev 00[...]