Aastra 9417CW manual

9417CW Installation and User Guide P0844339 04 E UG 9417CW Page -3 Thursday, April 20, 2000 11:09 AM[...]

-2 Meridian 9417CW Impor tant Tips • W ait for at least two rings to allow the phone to identify a caller and display the caller’ s name and/or number . Y ou will have to subscribe to a Calling Line Identification service to take advanta ge of this featur e . • If the Handsfr ee mode (speakerphone) is not working , ensur e that you have the [...]

Table of Contents Introduction 1 Ke y Descriptions 2 The Setup and Options lists 3 Basic Installation 4 Connecting the handset cord 4 Connecting the pow er adaptor 4 Connecting the Line Cord 4 Connecting an optional f ax machine or modem 5 Checking y our telephone 6 Desk Mounting 6 Optional W all Mounting 6 Adjusting the Displa y 6 The Set Options [...]

Table of Contents Using a headset 34 Selecting the ans wer mode 35 Extension in use 35 Display messa ges and lights 36 The Callers List screen 36 Knowing when y ou hav e a message 36 Clear Message W aiting 36 Clear the Check Line Cord Message 37 General display messa ges 37 Callers List displa y messages 38 Lear ning about the lights 39 Set indicat[...]

1 Intr oduction Thank you for purchasing 9417CW telephone. W e think you’ ll find it’ s full of e xciting features. W ith a personal Directory and a Callers list, your ne w two-line telephone is designed to tak e full adv antage of the latest services offered by your local telephone company . When you subscribe to services such as Calling Line[...]

2 K ey Descriptions ∆ Cycles through eight settings to adjust the display contrast. ¢ Allo ws you to store and access up to 100 numbers and names. ≈ Allo ws you to access a list of people who ha ve called. ß Stores numbers and names in the Directory and in memory ke ys. ∑ Allo ws you to erase memory ke ys, the Redial list, and delete items [...]

3 ˙ Puts the call on hold. ® Alw ays hangs up a call. Also lets you lea ve an y list such as the Setup List, Options List, Callers List, Redial List or Directory . ˚ Allo ws you to access network features such as Call W aiting. Link is also referred to as Flash. µ Allo ws you to access a list of the last ten numbers you dialed. ∂ Selects your[...]

4 Basic Installation Follo w the instructions below to install your 9417CW telephone. Connecting the handset cor d Connecting the power adaptor Attach one end of the handset cord to the handset and the other end to the handset jack. Attach the po wer adaptor to the base of the telephone where the warning symbol is marked. Connect the po wer adaptor[...]

5 Connecting an optional fax machine or modem Attach the line cord to jack number 2 and the other end to the modem or fax machine. This line cord is not supplied with the telephone. T o av oid potential electr ical shoc k hazard to personnel or damage to the telephone, use only the manuf acturer-supplied equipment and installation procedures. Speci[...]

6 Chec king y our telephone When you plug in your 9417CW , you may see a message asking you to make a language selection. Follo w the directions on the display to select one of the languages. Y our telephone also runs a test to ensure that the line cords are connected properly . If the test fails, the display identifies which line is not connected[...]

7 Basic Features Making a call Y ou can use the 9417CW to simply make a re gular call, or you can predial a telephone number to ensure it is correct before it is dialed out. Follo w the procedures below to mak e a regular or predialed call. Note : If you ha ve turned on the li ve dial pad option, you will not ha ve to lift the handset or press any [...]

8 sion, the call is taken of f hold but remains connected to your telephone. If this hap- pens, any background noise from your area will be heard by the caller and the person at the other extension. Switching between tw o lines Making a Conference call Note: Y ou can speak pri v ately with one particular caller by pressing that caller’ s line key[...]

9 Putting a call on m ute Y ou can turn of f the microphone so that the caller can’ t hear you but you can still hear the caller . Muting a call only works when you are in Handsfree mode. Using the Redial List The Redial List stores the last ten numbers you dialed. When you press µ, the last number you called appears on the screen. Y ou can scro[...]

10 Call W aiting Identification † The 9417CW is capable of displaying Call W aiting Identification information of a second incoming call while you ha ve a call in progress. When you are on a call and you hear the Call W aiting tone, the Call W aiting information is displayed as shown belo w . If you decide you want to speak to the ne w caller ,[...]

11 SuperFlash † The SuperFlash feature allo ws either of two telephone e xtensions to acti v ate the link to a Call W aiting call. When a person at either extension presses ˚ , both extensions switch to and speak with the Call W aiting caller as sho wn in the diagrams below . Calls will not be disconnected when you press ˚ . If you wish to retu[...]

12 T urning the displa y of Call Waiting Identification on or off Y ou can choose whether or not Call W aiting Identification is displayed on your telephone for Line 1 and Line 2. Note : T urning the display of Call W aiting Identification on or of f does not turn the feature itself on or of f. When the Call W aiting display is turned off, you w[...]

13 Setting the date and time If you subscribe to the Calling Line Identification service from your telephone company , the date and time are set automatically after you recei v e your first incoming call. If you do not subscribe, you must set the date and time manually T o resume the automatic date and time setting (if the date and time has been [...]

14 Setting the ring tone and ringer v olume Y ou can choose one of four dif ferent ring tones and set the ringer v olume for each line. Note: The steps abov e set the ring tone and volume for one line only . Y ou must repeat these steps to set the ring tone and v olume for the other line. Contr olling the ringer volume While the telephone is ringin[...]

15 Directory The 9417CW stores the numbers and names of up to 100 of your b usiness associates, cli- ents, contacts, and friends in your Directory . Y ou can dial these numbers by selecting them. Names are sorted alphabetically starting with their first character . (If you want your Direc- tory sorted by the last name, enter the last name first.)[...]

16 Saving a memory ke y entry to the Director y Entering Names Y ou can program names to correspond with numbers you ha ve entered into the Directory or a memory ke y . The follo wing paragraphs explain ho w to enter letters using the dial pad. Before you can use the dial pad to enter names, you must first sa v e or edit a number in the Directory [...]

17 Finding items in the Directory Editing in the Directory To find items in the Directory: 1. T o see the Director y List heading, press ¢ . 2. T o see the listings that star t with a par ticular letter , press the appropr iate dial pad k ey . Then to see the other listings under that letter , press – . (F or example: fi tak es you to the firs[...]

18 Deleting items fr om the Directory To delete individual items: 1. Press ¢ . 2. Press ª to find the item y ou want to delete . 3. Press ∑ twice. Y ou are still in the Director y . 4. Press ® or ¢ to e xit the Director y at any time. To delete all items: 1. Press ¢ . 2. Press ∑ . 3. Press ∑ again to confirm deletion of the entire Dire[...]

19 Caller s List † Using the Callers List The 9417CW stores up to 100 calls in the Callers List. Y our telephone logs the number (and name if a v ailable) of the caller , when they last called, and the number of times they tried to reach you. See Callers List display messages on page 38 for a description of the display messages. If the telephone [...]

20 Finding an item in the Callers List Making a call fr om the Callers List If you call a number from the Callers List and you don’t get connected, you may ha ve to edit the number (for example, the number may be long distance and you may ha ve to add “1”). See the Editing in the Callers List on page 21. To find items in the Callers List: 1. [...]

21 Editing in the Callers List T o hav e the Callers List sho w local numbers without the area code and internal numbers as extensions, see Entering ar ea codes on page 30. Saving Caller s List numbers to the Directory or a Memor y ke y To edit a number in the Callers List: 1. Press ≈ . 2. Press ¬ . Note: This step is not necessar y if the Calle[...]

22 Deleting fr om the Callers List Memory keys Saving n umbers and names into memory ke ys Y ou can sa ve the numbers and names of your customers, b usiness associates, or anyone you call frequently in 9417CW’ s six memory ke ys. Y ou can store more numbers and names in the Directory . See the Directory section on page 15 for more information. To[...]

23 Saving fr om the display into memory keys Saving an active call into a memory ke y Labeling the memory keys After programming the memory ke ys, label them with the supplied blank labels and key caps. † To save from the display: 1. Ensure that a number is on the displa y . (F or e xample, access the Redial List or Call- ers List.) 2. Press ß .[...]

24 Making calls fr om memory keys Note : If the Li ve dial pad option is turned on, you do not ha ve to lift the handset or press any other b utton. Pressing the memory key will automatically dial the number and put the telephone in Handsfree mode. Editing memory keys Note: The Li ve dial pad option must be turned of f to edit memory keys. See Sele[...]

25 Saving f eatures in memory keys † For easy access, you can sa ve the feature codes of telephone company services in your memory ke ys. This w orks well with network features such as Call Forwarding and Call Return. Some features require an On and Of f code in two separate k eys, while other fea- tures are stored on only one ke y . The follo wi[...]

26 For e xample, you may want the light to remind you that you hav e turned Call Forw arding on. T o do this, use one key to turn the indicator light on when you acti v ate the feature. Use the second ke y to turn the indicator light of f when you deacti v ate that same feature. The follo wing procedure sho ws you ho w to program a FeatureLight On [...]

27 Ad v anced Features Adding a timer ke y Y ou can program any of the memory k eys to be a timer k ey . The timer k ey contains a sep- arate timer for each line Using the Call Timer The timer ke y is used to time the length of a call. The timer k ey contains a separate timer for each line. Note: T o sho w the elapsed time of the most recent call ([...]

28 Adding a pa ge key Y ou can program any of the memory k eys to be a page k e y . If the page k ey is assigned, the 9417CW is able to recei ve and initiate page transmissions. Note : For proper operation of the P age feature, all telephones must have P age keys assigned. Using the page The page feature of the 9417CW allo ws you to send a page mes[...]

29 Deleting a page key T o delete a page ke y , you must first reprogram the k ey to be a memory k ey . Y ou can then delete the memory ke y . Note: The Li v e dial pad option must be turned off to delete a page ke y . T o sa v e a number into the memory ke y , refer to Memory Keys on page 22. Installing the page lines The page lines must be conne[...]

30 Selecting the dial pad mode When you select the dial pad mode, you are turning the Li ve dial pad option on or of f. W ith Liv e dial pad on, the telephone chooses the prime line and automatically dials out and turns on Handsfree as soon as you press a dial pad ke y or a memory ke y . When Li ve dial pad is of f, the telephone is in predial mode[...]

31 Entering Dialing Restrictions Dialing Restrictions are used to pre vent certain numbers from being dialed out. There are three 7-digit codes that can be programmed to pre v ent certain numbers from being dialed. If you attempt to dial a number that matches the restricted digits, the message Restricted number appears on the display . For example,[...]

32 The Security Numbers Feature The 9417CW is equipped with a Security Numbers feature to keep selected numbers pri- v ate when you dial. When you hav e entered a security number using this option, your tele- phone does not display or store the digits that you dial after that security number . Instead, the numbers that follo w the security number a[...]

33 The F ax Switch The Fax Switch feature allo ws you to hav e three telephone numbers on two incoming lines. There is one telephone number for each of the lines and another telephone number for a Fax Switch peripheral (e.g. f ax machine, answering machine etc.). T o use the Fax Switch, you must subscribe to your telephone compan y for Distincti ve[...]

34 Copying the Directory to another 9417CW telephone The contents of the Directory of one 9417CW telephone can be copied into the Directory of another 9417CW . Y ou can sav e a lot of programming time by cop ying the contents of a completed Directory to another Directory instead of entering the names and numbers again. The contents of the Directory[...]

35 W e suggest contacting the manufacturers Brock T elecom, UNEX, A CS Communications or Plantronics for compatible headsets/amplifiers. Selecting the answer mode When you select the answer mode, you are choosing which line is answered when both lines are ringing and you lift the handset or press © . Select Ans. prime (factory setting), if you w [...]

36 Displa y messages and lights The 9417CW has a backlit three-line display that uses icons and messages for your call information as sho wn belo w . The Callers List screen A sample Callers List screen is sho wn belo w . Knowing when y ou have a message 9417CW’ s set indicator light lets you kno w that your V oice Mail system has a message for y[...]

37 Clear the Chec k Line Cord Messa ge There may be times when check line cord appears on the display and you want to clear this message. For e xample, you may have mo ved the 9417CW to another jack and hav e only connected one line cord. Y ou can remo ve the check line cord message through the Set Options List. General displa y messages To clear t[...]

38 Callers List displa y messages Press line key This appears when the call you w ant is on hold. Y ou must press ¬ to retriev e the held call. Private number or Private name The caller has requested that the telephone company not deliv er the number or name . Redial list is empty This appears if you press µ bef ore making any calls on your telep[...]

39 Learning about the lights The set indicator light also alerts you when another extension is on the same line you’ re using, the telephone rings, or a feature is on. There are also indicator lights beside the line ke ys and © to sho w you the status of the lines and of Handsfree and Mute. Set indicator light messages Line and Handsfree indicat[...]

40 T r oubleshooting The display is in the alternate language. Y ou can change to the other language by pressing the Set Options ke y and £ , then pressing ‚ twice. The cursor doesn’t mov e when sa ving in the Directory . The number or name is too long. Numbers can be no longer than 24 digits and names can be no longer than 16 characters. Ther[...]

41 The Callers List is empty . Until you subscribe to Calling Line Identification † service, your telephone does not record incoming calls. Also, the Call Log option may be set to log no calls. See page 19 for information. I cannot dial a number in the Callers List. The caller may ha ve an unkno wn number . The telephone hisses while not in use.[...]

42 The light is stuck on, and the message feature on is displaying . A Feature Light On code has been entered, and you need to program a Feature Light Of f ke y . Follo w the steps that appear in Using F eatur eLight keys on page 26. Liv e dialpad has stopped working . It may be that the Li ve Dialpad option has been turned of f in the Options List[...]

Index A Answer mode 35 answer longest 35 answer prime 35 selecting 35 Area codes 30 C Call Display see Calling Line Identification Call Waiting Identification 10 turning display on/off 12 Call Waiting tone see Call Waiting Identification Callers List deleting in 22 dialing long distance 21 display messages 38 editing 21 finding items 20 making a ca[...]

Index Feature Light keys 26 Flash see Link, SuperFlash H Handsfree 8 Handsfree/Mute key 3 Helpful hints see Troubleshooting 40 Hold 7 automatic 8 I Installation 4 K Key descriptions 2 L Language see Display language 12 Left arrow key 2 Letters entering 16 Lights set indicator light messages 39 Link Call Waiting Identification 11 SuperFlash 11 Link [...]

Index V Voice Mail 32, 36, 37, 39 Volume 14 handset 14 key 3 muting a handsfree call 9 ringer 14 speaker 14 turning the ringer on and off 13 P0844339 04 E UG 9417CW Page 45 Thursday, April 20, 2000 11:09 AM[...]

P0844339 04 E UG 9417CW Page 46 Thursday, April 20, 2000 11:09 AM[...]

P0844339 04 E UG 9417CW Page 47 Thursday, April 20, 2000 11:09 AM[...]

G ENERAL INQUIRIES If you ha v e read the guide and you still ha ve questions , call 1-800-574-1611 in Canada and the USA. In other areas, contact y our telephone company . © Aastra T elecom Inc., 2000 P0844339 Issue 04 CC1900 Re v 01 P0844339 04 E UG 9417CW Page 48 Thursday, April 20, 2000 11:09 AM[...]