Aastra Pro 160 manual

41-001190-01 Revision 00 AastraLink 160 Release 1.1 May 2008 AastraLink Pro 160 Administrator Guide[...]

*Aastra, Aastra T elecom, and the Aastra T elecom corporate logo are registered trademarks of Aastra T echnologies, Limited. AastraLink, AastraLink Pro, Aastr aLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra T elecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is[...]

41-001190-01 Rel. 1.1, Rev. 00 vii Preface About This Guide Introduction This guide provides informa tion about the AastraLin k Pro 160, and is intend ed for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit. The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Pri[...]

About This Guide viii 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Chapters in This Guide This guide contains the following chapters : For Go to Overview information about the AastraL ink Pro 160 Chapter 1 Instructions on using the AastraLink Web UI Chapter 2 Instructions on configuring IP phone user profiles Chapter 3 In[...]

41-001190-01, Re l. 1.1, Rev. 00 iii Contents Chapter 1 Getting Started What Does the AastraLink Pr o 160 Do? ................... ............. ............. ............. ............. ..1-2 . How Do I Set Up My AastraLink N etwork? ... ...... ............. ............. ............. ............. ........ 1-5 . Required T asks ............ .....[...]

iv 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e V oicemail Menu ........................ ............. ............. ................ ............. ............. ... 2-20 Directory Menu ................... ................ ............. ............. ............. ................ ...... 2-21 Softkey Menu (Administrator P[...]

41-001190-01, Re l. 1.1, Rev. 00 v Configuring User Groups .......... ............. ................ ............. ............. ................ ............. 3-15 . User Groups ....... ............. ................ ............. ............. ............. ................ ............. ...3-15 . Dial Plan for User Groups ............ ..........[...]

vi 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Editing External Services Settings ..... ................ ............. ................. ............ .......... 4-27 . Send T est Email ..... ............. ............. ............ ................. ............. ............ .......... 4-30 Configuring Dial Plan Setting[...]

41-001190-01, Re l. 1.1, Rev. 00 vii Configuring Auto-Attendant ............. ............. ................ ............. ............. ................ ...... 4-66 . How Auto-Attendant Works ................ ................ ............. ............. ................ .......... 4-67 . Settings for the Auto-Attendant . ............. ............[...]

Chapter 6 AastraLink F AQs How Does Network Addressing Work? ........... ............. ................ ............. ............. ........ 6-2 . How Does IP Phone Auto-Configuration Work? . ............. ............. ............. ............. ........ 6-2 . What is the Difference Between the Administ rator Phone and User Phones? ....... ......[...]

41-001190-01, Re l. 1.1, Rev. 00 ix Appendix A Remote Office Configur ation of the IP Phone (Phone-Side) Preparing T o Deploy Remote U ser Phones .................. ................ ................ ............. .... A-2 . Registering IP Phones At the Central Sit e .......... ............. ................ ............. ................ . A-4 . Co[...]

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Overview 41-001190-01 Rel. 1.1, Rev. 00 1-1 Getting St art ed Chapter 1 Getting S t arted Overview Congratulations!! Y ou have purchased a highly functional, cost-ef fective, easy-to-use AastraLink Pro 160 for use in your Enterprise network. The AastraLink Pro 16 0 is Linux-based ha rdwa re that hosts the Asterisk open source Private Branch Exchang[...]

What Does the AastraLin k Pro 160 Do? 1-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e What Does the AastraLink Pro 160 Do? The AastraLink Pro 16 0 provides fu ll PBX functionality , including: • Local SIP extensions, remote SIP users, SIP trunking • Flexible voicemail with visual voicemail menus • Operator console [...]

What Does the AastraLink Pro 160 Do ? 41-001190-01 Rel. 1.1, Rev. 00 1-3 Getting St art ed Additional AastraLink Pro 160 fe atures/functionality includes: • Ability to generate call detail records (CDRs) for external billing applications. • Ability to store calling line ID (CLID) and calling name ID (CNID) in the missed calls and callers lis t.[...]

What Does the AastraLin k Pro 160 Do? 1-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e • Ability for the Administ rator to reboot multiple phones via the W eb UI. • Display of AastraLink Pro 160 status from W eb UI during boot/reb oot. • Ability for Administrator to email Aast raLink status and system config/debug i[...]

How Do I Set Up My AastraLink Network? 41-001190-01 Rel. 1.1, Rev. 00 1-5 Getting St art ed How Do I Set Up My AastraLink Network? This section describes what yo u need to do to set up your AastraLink network. It describes required tasks, as well as optional tasks. The figure below shows a typical Aastra Link Pro 160 network. An AastraLin k network[...]

How Do I Set Up My AastraLink Network? 1-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Required T asks Setting up your AastraLink network is a th ree-step process as described below . Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on yo ur network are fully op erational, handling cal[...]

What Does the Aastra Link Web UI Allow Me To Do? 41-001190-01 Rel. 1.1, Rev. 00 1-7 Getting St art ed What Does the AastraLink W eb UI Allow Me T o Do? As administrator , you can use the AastraLink Pro 160 W eb UI to: • Configure and manage y our own phone (make calls, handle ca lls, and enable features). • Configure and manage the IP p hones o[...]

Can I Still Use the Phone UI? 1-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Enable phone features • Do Not Disturb • Call Forw arding • Find Me, Follow Me       Edit your Administrator preferences • Contact Information • V oicemail Preference • Change Password    Set phone prefere[...]

AastraLink Pro 160 Eme rgency Call Support 41-001190-01 Rel. 1.1, Rev. 00 1-9 Getting St art ed AastraLink Pro 160 Emergency Call Support Because IP phones and data networks requ ire power to operate, they do not provide the fail-safe emer gency calling capa bility of a traditional analogue phone. The AastraLink Pro 160 supports emer gency calling [...]

AastraLink Pro 160 Emergency Call Suppor t 1-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Emergency Call Sup port Import ant Notes Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If multiple emergency calls are attempted, callers may receive a message stating that all circuits are busy . A ca[...]

AastraLink Pr o 160 Hardware and Soft ware 41-001190-01 Rel. 1.1, Rev. 00 1-11 Getting St art ed AastraLink Pro 160 Hardware and Sof tware Hardware Requirement s Note: IP Phone Model 53i supp orts the 536M. IP phone Mo dels 55i, 57i, and 57i CT support the 536M and the 560M. Daisy-ch ained expansion modu les are not recognized by the AastraLink Pro[...]

AastraLink Pro 160 Hardware and Softwa re 1-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Front of AastraLink Pro 160 Note: See “Monitoring the AastraLink S tatus LED” on page 7 -3 for additional LED descriptions. Back of AastraLink Pro 160 CF (Steady Green = booting. Flashing Red/Green = updating firmware Flashing [...]

AastraLink Pr o 160 Hardware and Soft ware 41-001190-01 Rel. 1.1, Rev. 00 1-13 Getting St art ed Sof tware Requiremen t s The following table pro vides the minimum software you need to use the AastraLink Pro 160 W eb-based graphical user interfa ce (W eb UI). Users and Privileges The AastraLink Pro 160 supports two types of users: administrators an[...]

Reference Do cumenta tion 1-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Reference Document ation For additional information ab out installing the AastraLi nk Pro 160, and installing and operating the Aastra IP phones in your network , see the following guides: • AastraLink Pr o 160 Quick S tart Adminstrator ’ s Gu[...]

About this Chapte r 41-001190-01 Rel. 1.1, Rev. 00 2-1 Using the AastraLink Pro 160 Web UI Chapter 2 Using the AastraLink Pro 160 W eb UI About this Chapter Introduction This chapter describes how to use to th e AastraLink W eb UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network. T opics This chapter covers th[...]

Accessing the Aa straLink Web UI 2-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Accessing the AastraLink W eb UI This section describes how to use your we b browser to acce ss the AastraLink Pro 160 W eb UI. Y ou can login as an administrator , or as a user , as follows: • Administrators have access privileges to all [...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-3 Using the AastraLink Pro 160 Web UI Figure 2-1. AastraLink W eb UI Login Menu[...]

Accessing the Aa straLink Web UI 2-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Using Windows Explorer to Ac cess the AastraLink W eb UI The following procedure describes how to use W indows Explore r to access the AastraLink W eb UI. Note: Prior to using this method to discover the AastraLink on your network, the W ind[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-5 Using the AastraLink Pro 160 Web UI Figure 2-2. My Network Places Window[...]

Accessing the Aa straLink Web UI 2-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Administrator Menu Options When you are logged in as administrator , you can use the AastraLink W eb UI to configure your o wn phone, other Aastra IP ph ones, and the AastraLink d evice. The following illustration shows the AastraLink Main M[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-7 Using the AastraLink Pro 160 Web UI The following illustration shows the Aastra Link Main Menu after a User logs in. A User menu displays th e My Phone menu and submenus only . Figure 2-4. AastraLink User Main Menu My Phon e Menu[...]

Accessing the Aa straLink Web UI 2-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e The Administrator W eb UI is set up for easy navigation with various menus and a color -coded 3 level structure. The first level menus ( red ) are the main task/activity items ( My Phone, Users, Configuration, Maintenance ) . The first level[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-9 Using the AastraLink Pro 160 Web UI The third level menus (white) are tabs wi thin the second level menus. These tabs change according to the sec ond level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the Users->Defaul[...]

Accessing the Aa straLink Web UI 2-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e The parameters you can configure are on the final level within the menu structure. My Phone/Prefer ences/My Profile Parameters Configurable Parameters Configuration/System/Date and T ime Parameters[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-11 Using the AastraLink Pro 160 Web UI The following paragraphs describe the info rmation in the AastraLink Pro W eb UI, administrator menu structure. My Phone The My Phone menu displays the following submenus: •H o m e • V oicemail • Directory • Softkeys (Administrator ’ s[...]

Accessing the Aa straLink Web UI 2-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e • Configure current call settings (do no t disturb, call forward, find-me follow-me) • V iew current Call List (calls placed and received by yo ur phone); delete specific entry or all entries from the Call List; select an entry to call [...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-13 Using the AastraLink Pro 160 Web UI Dialing from the W eb UI T o dial a number from your phone using the W eb UI, enter a phone number in the “ Dial a Number ” text box and click <Dial> . A message displays at the top of the screen indicating the number has been dialed. [...]

Accessing the Aa straLink Web UI 2-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 3 Enable DND by clicking the “ On ” field. Disable DND by clicking the “ Off ” field. 4 Click <Save> to save the setting. AastraLink We b UI Ste p Action[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-15 Using the AastraLink Pro 160 Web UI Configuring Call Forwarding By default, Call Forwarding is disabled on the administrator phone. Call Forwarding allows you to forward call s from the administrator phone to other specified numbers if the admi nistrator phone is in a specific sta[...]

Accessing the Aa straLink Web UI 2-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Configuring Find-Me Follow-Me The Find-Me Follo w-Me feature on the ad mi nistrator phone allo ws you to specify other phone numbers that can be used to try to reach you (for example, your work phone number or your cell phone n umber), if a[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-17 Using the AastraLink Pro 160 Web UI The <Edit Info> button allows you to edit your profile information if required. This is the same screen that displays for My Phone->Pr efer ences->My Pr ofile . Use the following procedure to co nfigure Find-Me Follow-Me on your phon[...]

6 In the “ Second Preset ” field, select the type of number you want to use for Find-Me Follow-Me. V alid values are: • Extension •O t h e r (any other valid number such as, hom e pho ne, cell phone, or work phone) 7 In the “ Second Number ” field, enter the second extension or phone number you want to use for Find-Me Follow-Me. 8 Click[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-19 Using the AastraLink Pro 160 Web UI Call List The call list is a list of calls placed and received by your phone. Y ou can sort the call list in ascending or descend ing order by clicking on the arrows at the top of each column. In the Number column, you can click on the symbol fo[...]

Accessing the Aa straLink Web UI 2-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e The V oicemail Menu allows yo u to perform the following: • V iew and use visual voicemail (listen to, save, forward, delete your voicemail messages) V oicemail Menu[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-21 Using the AastraLink Pro 160 Web UI The Director y Menu allows yo u to perform the following: • V iew your personal and corporate direct ory; add, delete, and se arch contacts as required. Directory Menu[...]

Accessing the Aa straLink Web UI 2-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e The Softkey Menu allo ws you to configure th e softkeys on the administrato r phone. Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an ac tion takes place[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-23 Using the AastraLink Pro 160 Web UI Note: The operator softkeys only display on a per- line basis for the line provisioned as “Operator”. Reference For more information abou t Call Setting and Application t ype softkeys, see Chapter 3, the section, “Default Softkeys (Users M[...]

Accessing the Aa straLink Web UI 2-24 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Operator Softkeys (Administrator Phone) The following table describes the Operator softkeys you can configure for the administrator or user phone co nfigured as the Operator . Operator softkeys only apply to those exte nsions that are desig[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-25 Using the AastraLink Pro 160 Web UI Use the following procedure to configure a so ftkey on the administrator ph one. AastraLink We b UI Ste p Action 1S e l e c t My Phone->Softkeys.[...]

Accessing the Aa straLink Web UI 2-26 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 2 Click on a pre-configured softkey to change the function of the key; or Click on an “ empty ” sof tkey to configure a function for that key . The following screen di splays. 3 In the “ Sof tkey T yp e ” field, select a softkey typ[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-27 Using the AastraLink Pro 160 Web UI Softkeys for Expansion Modu les (Administrator Phone) Y ou add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do fo r the IP phone itself. See “Softkey Menu (Administrator Phone)” on page 2-22 .[...]

Accessing the Aa straLink Web UI 2-28 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e The Preferences Menu allows yo u to perform the following: • Specify your email address, home phone number , cell phone number • Specify the la nguage to display on your phone. • Specify the ring tone that you want your phon e to use.[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-29 Using the AastraLink Pro 160 Web UI Use the following procedure to specify your administrator profile. AastraLink We b UI Ste p Action 1S e l e c t My Phone->Preferenc es->My Profile. 2 In the “ Email ” field, enter the email address for the administrator . 3 In the “ [...]

Accessing the Aa straLink Web UI 2-30 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e V oicemail The V oicemail screen allows you to se t your voicemail preferences for your administrator phone. Y ou can set whether or not you wan t voicemail notification by email, and if you want the phone to automatically ring to another e[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-31 Using the AastraLink Pro 160 Web UI Use the following procedure to specify yo ur administrator voicemail preferences. AastraLink We b UI Ste p Action 1S e l e c t My Phone->Preferences-> V oicemail. 2 In the “ V oicemail Notification ” field, select whether or not an em [...]

Accessing the Aa straLink Web UI 2-32 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Change Password The Change Password screen allows you to change your administrator password if required. Use the following procedure to ch ange your administrator password. AastraLink We b UI Ste p Action 1S e l e c t My Phone->Preferenc[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-33 Using the AastraLink Pro 160 Web UI Users The Users menu displays th e IP phones curren tly registered in your AastraLink Pro 160 network (with extensions). The lis t of phones includes the Operator (or administrator) phone as well as all user phones. From the Users menu, you can [...]

Accessing the Aa straLink Web UI 2-34 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Configuration The Configuration menu displays the c urrent system and n etwork managemen t settings. These settings apply to the AastraLink Pro 160 device. From the Configuration menu, you can view and/or configu re the following: • Speci[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-35 Using the AastraLink Pro 160 Web UI • Configure SIP trunk s • Add/delete SIP direct inward dialing (DID) numbers • Configure AastraLink trunks • Configure Open and Closed Greetings for the interactive voice response system (IVR) (Auto-Attendant) • Configure a Custom Main[...]

Accessing the Aa straLink Web UI 2-36 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Maintenance The Maintenance menu disp lays system information and p rovides options for maintaining the AastraLink Pro 160 device. From the Mainte nance menu , you can view and/or co nfigure the following: • V iew serial number of the Aas[...]

Accessing the Aa straLink Web UI 41-001190-01 Rel. 1.1, Rev. 00 2-37 Using the AastraLink Pro 160 Web UI • Backup the current AastraLink Pro 160 configuration into an “ .abf ” file stored on your PC to use later if required. • Restore a previously backed up AastraLink Pro 160 co nfiguration from an “. abf ” file stored on your PC. • R[...]

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About this Chapte r 41-001190-01 Rel. 1.1, Rev. 00 3-1 Configuring Aastra IP Phone Profiles Chapter 3 Configuring Aastra IP Phone Profiles About this Chapter Introduction This chapter describes how you use the AastraLink W eb UI to configure profiles that apply to all of the Aast ra IP phones in your network. It prov ides instructions for managing [...]

About this Chapte r 3-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Deleting a User Group page 3-24 Default Softkeys (Users Menu) page 3-25 Using the Default So ftkeys Menu (User Phone) page 3-26 Softkey T ypes (User Phone) page 3-27 Adding a Default Softkey (User Phone) page 3-33 Editing a Default Softkey (User Phone) p[...]

Accessing the Users Men u 41-001190-01 Rel. 1.1, Rev. 00 3-3 Configuring Aastra IP Phone Profiles Accessing the Users Menu Y ou config ure Aastra IP phone profiles from the Users menu, shown b elow . Figure 3-1. Users Menu[...]

Managing IP Phone Users 3-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Managing IP Phone Users Y ou manage Aastra IP phone users from the Users->User List Menu. From this menu, you can edit user profiles, delete users fro m your IP phone network, add new users an d phones, upload a pre-defined User List (. csv file w[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-5 Configuring Aastra IP Phone Profiles Adding User Profiles and Phones Y ou can add new Users and phon es to your network by clicking the <Add Phones> button on the User List screen. Note: Adding users manually is provided as an altern ative mechanism to th e more usual method of auto-d[...]

Managing IP Phone Users 3-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Y ou can add th e following Aastra IP pho ne user profile parameters: • Extension Specifies th e IP phone ex te nsion for this user . Y ou can specify any extension within the dial plan range you d efined for your network. By default, the first pho[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-7 Configuring Aastra IP Phone Profiles • Outgoing Line Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of th e 6 FXO ports that are located on the back of the AastraLink device. The default is Any . Alternatively , you ca n spe[...]

Managing IP Phone Users 3-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Use the following procedur e to add a user profile and phone to your network. AastraLink We b UI Ste p Action 1S e l e c t Users->User List 2 Click <Add Phon es> . The following screen displa ys. 3 In the Extension field, enter an extension [...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-9 Configuring Aastra IP Phone Profiles 5 In the Last Name field, enter the last name of the new user . 6 In the Password field, enter the password to assign to this new user’s phone. 7 In the Acco unt T ype field, select whether the user and us er ’s phone is an Administrator or User . 8 [...]

Managing IP Phone Users 3-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Editing User Profiles An administrator can edit registered phones to change the i dentity of the user account associated w ith the phone. (For exa mple, the Administrator can edit the extension, users name, password, etc.). The fol lowing illustrati[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-11 Configuring Aastra IP Phone Profiles Use the following procedure to edit a user profile. AastraLink We b UI Ste p Action 1S e l e c t Users->User List 2 Click on the extension for the us er profile you want to edit. The user profile appears. Y ou can edit personal information from th is[...]

Managing IP Phone Users 3-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 5 If this user is al so the Operat or , click on the “Operator” check box. The first IP phone registered with th e AastraLink Pro 160 is registered as both an admini strator , and Operator , by default. 6 If you wish, specify a line (line 1 - li[...]

Managing IP Phone Users 41-001190-01 Rel. 1.1, Rev. 00 3-13 Configuring Aastra IP Phone Profiles Deleting User Profiles An administrator can delete a user prof ile associated with a registered phone. When you delete a User profile, all asso ciated information is deleted from the AastraLink Pro. (For example, the exte nsion, first name, last name, p[...]

Managing IP Phone Users 3-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Use the following procedure to delete a user profile. AastraLink We b UI Ste p Action 1S e l e c t Users->User List 2 Click on the extension for the user pr ofile or profiles you want to edit. Note: Y ou can select an ind ividual user profile or [...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-15 Configuring Aastra IP Phone Profiles Configuring User Group s User Group s AastraLink Pro supports the ability for the Administrator to choose a subset of IP phone extensions which oper ate together as a group. Groups may be associated with unique configuration for incoming call routing, a[...]

Configuring User Groups 3-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Virtua l Extension Numbers Groups use virtual extensio n numbers which do not hav e any restriction on their content (alphanumeric characters from 1 to 20). Although most customers may choose to use 1 or 2 digit numb ers for group virtual extensions[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-17 Configuring Aastra IP Phone Profiles Creating Rules for User Group s When you create a user group, you config ure group-forwarding rules for the user group that determine what happens when an incoming call goes unanswered. The following table describes the paramete rs you can set to config[...]

Configuring User Groups 3-18 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Ring T one Patterns In IP T elephony , different ringing patterns have dif ferent frequencies and cadences. Ring cadence is the ringing patt ern heard by the called party , before they pick up the c all. The IP phones u se the following Bellcore-spe[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-19 Configuring Aastra IP Phone Profiles The following table identif ies the dif ferent Bellcore ring tone patterns and cadences. Bellcore T one Pattern ID Pattern Cadence Minimum Duration (ms) Nominal Duration (ms) Maximum Duration (ms) (St andard) 1 Ringing Silent 2s On 4s Of f 1800 3600 200[...]

Configuring User Groups 3-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Example of a User Group The following illustration shows an example of a configured User Group. In the illustration above, a User Group name d “ Support ” is defined with three members: Extension 200, John Smith Extension 201, Bob Jon es Extensi[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-21 Configuring Aastra IP Phone Profiles So in the above configuratio n, when a call comes into the Support User Group at extension 5200, the phones at extension 20 0, 201, and 202 ring for at least 2 rings with a specific ring pattern identified fo r S upport. If the incoming call is not answ[...]

Configuring User Groups 3-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 6 Select the method you wan t to use to be notified that a voicemail has been recorded for the user group, in the “V oicemail Notification ” field. V alid values are: • Off (default - disables voicemail notification) •E m a i l • Email wit[...]

Configuring User Groups 41-001190-01 Rel. 1.1, Rev. 00 3-23 Configuring Aastra IP Phone Profiles Editing a User Group Use the following procedure to edit a User Group that you have previously configured. 1 1 In the “ Group Membership ” field, do one of the following actions: • T o add individual users to th e group , click on the user name, t[...]

Configuring User Groups 3-24 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Deleting a User Group W arning: If you delete a User Group, voicemails for the group become inaccessible (but are not removed). Therefore, you must ensure that the voi ce mailbox is emptied before a group is deleted. Use the following procedure to d[...]

Default So ftkeys (Use rs Menu) 41-001190-01 Rel. 1.1, Rev. 00 3-25 Configuring Aastra IP Phone Profiles Default Sof tkeys (Users Menu) Y ou config ure softkey default settings from the Users->Default Softkeys menu . Figure 3-5. Default Sof tkeys Menu Shows which model Aastr a IP phone(s) “Empty” soft keys are not yet configured you are curr[...]

Default Softkeys (Users Me nu) 3-26 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Using the Default Sof tkeys Men u (User Phone) Softkeys function exactly like the hard keys on your ph one, except they are programmable. When you press a softkey on your IP phone, an ac tion takes place. For example, when you press the DND s[...]

Default So ftkeys (Use rs Menu) 41-001190-01 Rel. 1.1, Rev. 00 3-27 Configuring Aastra IP Phone Profiles Sof tkey T ypes (User Phone) Depending on the pho ne model you are co nfiguring, there are several dif ferent types of softkeys availab le for you to config ure for the IP phones on y our network. Each softkey ty pe performs a different function[...]

Default Softkeys (Users Me nu) 3-28 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Call Settings Sof tkeys (User Phone) The table below describes the call settings softkeys you can configure for the Aastra IP phones on your AastraLink network. The table describes each softkey type, function, label, and value (where applicab[...]

Default So ftkeys (Use rs Menu) 41-001190-01 Rel. 1.1, Rev. 00 3-29 Configuring Aastra IP Phone Profiles Directed Call Pickup Allows you to intercept - or pickup - a call on a monitored extension. When you press the DCP softkey , your IP phone displays a list of currently ringing numbers. Y ou select the call you want to “pickup“ (intercept) fr[...]

Default Softkeys (Users Me nu) 3-30 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Page All Indicates the key is configured a s a Paging key . Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160. n/a n/a T ransfer Allows you to tra[...]

Default So ftkeys (Use rs Menu) 41-001190-01 Rel. 1.1, Rev. 00 3-31 Configuring Aastra IP Phone Profiles Application Sof tkeys (User Phone) The following table describes the applicat ion softkeys you can configure for the Aastra IP phones on your Aas traLink network. Sof tkey T ype Function Services Displays the Services list. From the Services lis[...]

Default Softkeys (Users Me nu) 3-32 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Call List Allows you to access the Recent Calls list. Relay Allows an operator/user to monitor an external device (such as a locked entrance door), and use a soft key to change the status of the device (unlock the door) when an alarm is trigg[...]

Default So ftkeys (Use rs Menu) 41-001190-01 Rel. 1.1, Rev. 00 3-33 Configuring Aastra IP Phone Profiles Note: When you add or delete a soft key , the changes to your IP phone are usually dynamic. However , some softkey types (BLF , for example) re quire you to restart the phone in order for the changes to take affect. Adding a Default Sof tkey (Us[...]

Default Softkeys (Users Me nu) 3-34 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Deleting a Default Sof tkey (User Phone) Use the following proc edure to delete a default softkey fro m the Aastra IP phones on network . 4 Select a different “Sof tkey T ype” from the p ull-down menu . 5 Click <Save> to save your c[...]

Default So ftkeys (Use rs Menu) 41-001190-01 Rel. 1.1, Rev. 00 3-35 Configuring Aastra IP Phone Profiles Sof tkeys for Expansion Modules (User Phone) Y ou add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do for the IP phone itself. See “Adding a Default Softkey (User Phone)” on page 3-33 , “Edi[...]

Default Softkeys (Users Me nu) 3-36 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Restoring Default Sof tkeys Back to Factory Settings Use the following procedure to set the de fault softkeys back to their original, factory default settings. AastraLink We b UI Ste p Action 1S e l e c t Users->Default SoftKeys 2 Select w[...]

About this Chapte r 41-001190-01 Rel. 1.1, Rev. 00 4-1 Configuring AastraLink Pro 160 System and Network Parameters Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters About this Chapter Introduction This chapter describes how to configure AastraLink Pro 16 0 system and netw ork management parameters. These parameters apply to th[...]

About this Chapte r 4-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Editing Local Service Settings page 4-19 Editing External Servi ces Settings page 4-27 Configuring Dial Plan Settings page 4-31 Local Dial Plan page 4-32 S tar C odes page 4-33 S pecifying Dial Plan Settings page 4-33 Configuring Overhead Paging page 4-35 [...]

Accessing the Configuration Men u 41-001190-01 Rel. 1.1, Rev. 00 4-3 Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu Y ou conf igure all system and network parameters for the AastraLi nk Pro 160 from the Configuration menu, shown below . Figure 4-1. AastraLink W eb UI Configuration Menu[...]

Configuring System Settings 4-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring System Settings Y ou configure AastraLink Pro 160 system settings from the Configuration-> System Settings menu . S pecifying Regional Settings Use the following procedure to specify re gional settings for your AastraLink Pro 160. Aa[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-5 Configuring AastraLink Pro 160 System and Network Parameters 3T h e “ T ime Zone ” field is disabled by default, until you select a country in S tep 2. Select a Time Zo ne that maps to your location. Default is “Select a country”. V alid values are: AastraLink We b UI Ste p Acti[...]

Configuring System Settings 4-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 4 S pecify the <Date Form at> for your Aastra IP phones. Default format is <Month ><Y ear> . V alid formats are: 5 S pecify the <Time Fo rmat>. Default is 12 ho ur . V alid values are: • 12 hour • 24 hour 6 S pecify the [...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-7 Configuring AastraLink Pro 160 System and Network Parameters 7 T o support additional languag es fo r the auto-attendant a nnouncement, click on any of the following parameters. Only the system languag e set by the administrator during initial greenfield configuration is enabled by defa[...]

Configuring System Settings 4-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide S pecifying the Date and Ti me If automatic time and date were enabled du ring the initial administrator setup of the system (default set to yes during initial setup), the AastraLink Pro 160 uses the Network T ime Protocol (NTP) to synchron ize its[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-9 Configuring AastraLink Pro 160 System and Network Parameters Configuring the Music On Hold Option The AastraLink provides a defau lt audio f ile for the Music on Hold feature. Y ou have the option to upload a custom audio file for Music on Ho ld. The audio file format must be as follows[...]

Configuring System Settings 4-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Push Button T r igger Input or Relay Output The AastraLink inclu des two optional, programmable featur es - Push Button T rigger Inpu t and Relay Output - that allow you monitor and/or change the status of external devices connected to[...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-11 Configuring AastraLink Pro 160 System and Network Parameters Y ou may want to configure the Push Butto n T rigger fe ature and the Rela y feature to operate with the same external devi ce. For example, su ppos e you want the Operator to monitor and control a locked entrance door . In t[...]

Configuring System Settings 4-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 In the “Push Button Alert T ext” field , specify a custom alert text message. The default text message is: “ The Push Button ha s been pressed .” 4 (optional) The AastraLink Pro has a defaul t mess age announcemen t that announces after [...]

Configuring System Settings 41-001190-01 Rel. 1.1, Rev. 00 4-13 Configuring AastraLink Pro 160 System and Network Parameters Configuring Visual V oicemail Settings Use the following procedure to configur e visual voicemail setting parameters. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> V oicemail. 2 T o specify a maximum length [...]

Configuring System Settings 4-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Note: There is a system-wide limit for voicemail storage on the CompactFlash (CF) card. The limit is calculated by measuring the current free sp ace of the CF card, subtracting 100MB required for working space by system upgr ade, logs and back ups[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-15 Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Y ou config ure AastraLink Pro 160 network setting s from the Configuration->Net work->Local Network menu shown below . Figure 4-2. Local Network Menu[...]

Configuring Network Sett ings 4-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Editing Local Network Settings The Local Network parameters you ca n specify for the AastraLink Pro 160 include: • Host Name Name currently ass igned to your AastraLin k Pro 160 device. Y ou can re name the device during initial installation a[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-17 Configuring AastraLink Pro 160 System and Network Parameters • Gateway Default Gateway IP Address ass igned to your AastraLink Pro 160. • DNS Server 1 IP Address of the Domain Name Server (DNS) server 1. • DNS Server 2 IP Address of DNS server 2. Use the following procedure to [...]

Configuring Network Sett ings 4-18 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 T o specify a Domain name, enter the name in the “Domain” field. 4 DHCP is enabled by default. T o disable it DHCP , click on “ Use DHCP ” to uncheck the bo x. Note: If you disable DHCP , then you must st atically configure the fo llow[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-19 Configuring AastraLink Pro 160 System and Network Parameters Editing Local Service Settings Y ou configure AastraLink Pro 16 0 local service settings from the Configuration->Local Services menu shown below . Figure 4-3. Local Services Me nu[...]

Configuring Network Sett ings 4-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide The Local Services parameters you can specify for the AastraLink Pro 160 include: • Remote Office Enables/disables remote access support on the AastraLink Pro 160. Default is Off. Y ou only need to enable this field if you d eploy and support [...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-21 Configuring AastraLink Pro 160 System and Network Parameters — The AastraLink is installed behind a UPnP enabled ro uter , but the AastraLink Pro 160 do es not currently sup port the router model. When this parameter is set to Disable (t he default), in order for the AastraLink to [...]

Configuring Network Sett ings 4-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide • HTTP Port Range Specifies the HTTP port range (of fset from the HTTP Port S tart ) used to support remote of fice IP phone UI and W eb UI connections. Default is 100. If UPnP is not enabled, then the only HTTP port that must be forwarded fro[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-23 Configuring AastraLink Pro 160 System and Network Parameters • SIP Registration Expiration Specifies the time, in seconds, that the SIP phone and AastraLink S IP trunks use for their SIP registration renewal timer . Usually no change is required for this parameter , but some SIP tr[...]

Configuring Network Sett ings 4-24 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Remote Office Support If you are installing and supporting Aast ra IP phones at a remote sit e - for example, a home office - you need to enable remote of fice support on the AastraLink Pro 16 0. Note the following informatio n about[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-25 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to configur e AastraLink remote of fice support. AastraLink We b UI Ste p Action 1S e l e c t Configuratio n->Network-> Local Serv ices. 2 The “Remote Office” field is disabled by defau[...]

Configuring Network Sett ings 4-26 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 4 Depending on whether or not you enabl ed UPnP , specify an y other required Local Services parameters, as described on pag e 4-21 . Default values for eac h field are as follow s: • External Gateway IP <blank> • HTTP Port St art 5151[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-27 Configuring AastraLink Pro 160 System and Network Parameters Editing External Services Settings Depending on your network requirements, administrato rs can configure external services for the AastraLink Pro 160. The External services parameters you can specify for the AastraLink Pro [...]

Configuring Network Sett ings 4-28 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide •S M T P R e l a y A d d r e s s Simple Mail T ransfer Protocol (SMT P) is the standard used for email transmissions across IP networks. The AastraLink Pro 160 is capable of acting as its own Mail T ransfer Agent (M T A) for SMTP email. By def[...]

Configuring Ne twork Settings 41-001190-01 Rel. 1.1, Rev. 00 4-29 Configuring AastraLink Pro 160 System and Network Parameters • SMTP Password (If server authentication enabled) The SMTP Password specifies the password for SMTP account authentication. • SMTP Account (If server authentication enabled) The SMTP Account specifies the FROM: email a[...]

Configuring Network Sett ings 4-30 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Send T est Email After you configure and save th e SMTP settings at the location, Configuration->Network->External Service s, you can test the settings to make sure they work correctly by clicking the <Send T est Email> button. Click[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-31 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Y ou configure AastraLink Pro 160 dial plan settings from the Configuration->DialPlan menu sh own below A dial plan describ es the number and pattern of digits that a user dials to reach a[...]

Configuring Dial Plan Settings 4-32 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Local Dial Plan T able 4-1 des cribes the AastraLink Pro 160 Dialplan Numbers and Directory Numbers. T able 4 -1. AastraLink Pro 160 Dialplan DialPlan Numbers Director y Number s 0 0 Operator 1 Abbreviated Dialing 00 through 99 2* Extn 2xx/2xxx[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-33 Configuring AastraLink Pro 160 System and Network Parameters Star C o de s T able 4-2 des cribes the AastraLink Pro 160 star codes implemented. T able 4 -2. AastraLink Pro 160 S tar-Co des S pecifying Dial Plan Settings Use the following procedure to specify dial plan settings for t[...]

Configuring Dial Plan Settings 4-34 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 After a caller p arks a call, the extension of the call er who parked the call will ring again to remin d them that they put a call on park. In the “ Parked Call Timeout” field, enter the time, in seconds, that the AastraLink Pro 160 wait[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-35 Configuring AastraLink Pro 160 System and Network Parameters Configuring Overhead Paging The AastraLink Pro 16 0 has an ov erhead paging jack (lo cated on the back of the device) that you can directly connect to an amplifier in order to support overhead paging. T o a ccess the pager[...]

Configuring Dial Plan Settings 4-36 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring an Emergency Dial Plan Public telephone networks in countries ar ound the world have a single emer gency telephone number (emergency services numb er) , that allows a caller to contact local emergency services for assistance when re[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-37 Configuring AastraLink Pro 160 System and Network Parameters Configuring Barred Numbers Barred numbers are blocked PSTN number s that cannot be dialed from the AastraLink Pro 160. Y ou can use the W eb UI to specify a barred numbers list for the IP phones on your network. The b arre[...]

Configuring Dial Plan Settings 4-38 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Adding a Barred Number Use the following procedure to specify a barred number for the AastraLink Pro 160. Deleting a Barred Number Use the following procedure to delete a barred number fro m the AastraLink Pro 160 barred number list . AastraLin[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-39 Configuring AastraLink Pro 160 System and Network Parameters Configuring Private Lines Private lines are lines res erved for a desi gnated, VIP user (for example, the CEO or local manager). Y ou configure a private lin e to ensure that the user always has a direct line available. Y [...]

Configuring Dial Plan Settings 4-40 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Outgoing Private Lines Use the following procedure to co nfigure an outgoing private line. AastraLink We b UI Ste p Action 1S e l e c t Users->User List 2 Click on the extension for which you want to assign a private ou tgoing li[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-41 Configuring AastraLink Pro 160 System and Network Parameters Configuring Abbreviations The AastraLink Pro 16 0 allows you to define a list of abbreviated numbers to be used as a shortcut when d ialing from a phone connected to the AastraLink Pro. These are numbers that are frequentl[...]

Configuring Dial Plan Settings 4-42 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Examples of Abbreviated Num ber Configurations The following examples illustrate the configuration of abbreviated numbers. Example 1 The first illustration below shows call barring as 91* so that external long distance is blocked. The second il[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-43 Configuring AastraLink Pro 160 System and Network Parameters Example 2 The first illustration shows an abbreviation of 1+10 added, whic h routes to phone number 7165300. This is an inter -offi ce AastraLin k trunk call to call group 300 using AastraLink trunk number 1. This is acces[...]

Configuring Dial Plan Settings 4-44 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Abbreviated Numbers Use the following procedure to co nfigure an abbreviated n umber . AastraLink We b UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviation s. 2 Click <Add Abbr eviation>. 3 In the Abbrevia[...]

Configuring Dial Plan Settings 41-001190-01 Rel. 1.1, Rev. 00 4-45 Configuring AastraLink Pro 160 System and Network Parameters Editing Abbreviated Numbers Use the following procedure to edit an abbreviated number . AastraLink We b UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviation s. 2 In the Abbreviation column, click on th[...]

Configuring Dial Plan Settings 4-46 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Deleting Abbreviated Numbers Use the following procedure to delete an abbreviated number . AastraLink We b UI Ste p Action 1S e l e c t Configuration->Dial Plan->Abbreviation s. 2 In the Abbreviation column, place a check mark in the box [...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-47 Configuring AastraLink Pro 160 System and Network Parameters Configuring V oIP Settings Y ou config ure AastraLink Pro 160 V o ic e over IP (V oIP) settings from the Configuration->V oIP menu shown below . Figure 4-6. V oice-Over-IP Menu[...]

Configuring VoIP Settings 4-48 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide From the V oIP menu, you can configure: • “SIP T runking” on page 4-48 • “SIP Direct Inward Dialing (DID)” on page 4-55 • “AastraLink T runking” on page 4-58 The following paragraph s describe each of these types of V oIP configura[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-49 Configuring AastraLink Pro 160 System and Network Parameters Calling party identification The AastraLink Pro 160 SIP phones automat ically disp lay the calling party name and number (CLID) when an incoming SIP call is received on a registered trunk, using the FROM: address received in th[...]

Configuring VoIP Settings 4-50 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide On the V oIP Menu scree n, clicki ng on a dial prefix in the “ Dial Prefix ” column displays the following SIP tr unk configuration scree n: The parameters you can specify for SIP T runking are: •L o c a l Local enables/disables SIP trunking t[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-51 Configuring AastraLink Pro 160 System and Network Parameters •R e g i s t r a r P o r t Supplied by your serv ice provider . Speci fies the port number of the remote device (registrar server) on which SI P communications are received. By default this is set to 5060. • Username Suppli[...]

Configuring VoIP Settings 4-52 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Adding a SIP T runk Use the following procedure to add a SI P T runk to the AastraLink Pro 16 0. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> V oIP->SIP T runking 2 T o enable SIP trunking, set Local to <On> 3 S pecify th[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-53 Configuring AastraLink Pro 160 System and Network Parameters Clearing a SIP T runk Y ou can delete a specific SIP trunk config uratio n or all SIP trunk configura tions from the AastraLink Pro us ing the <Clear > button on the “ SIP T runking ” menu. Use the following procedure[...]

Configuring VoIP Settings 4-54 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 6 Click <Clear> . The following message displays: “Are you sure you woul d like to delete the selected items?” 7 Click YES to delete all SIP trunks.” All the SIP trunk configurations are deleted from the AastraLin k Pro 160. AastraLink W[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-55 Configuring AastraLink Pro 160 System and Network Parameters SIP Direct Inward Dialing (DID) An administrator can provide SIP Direct Inward Dialing (DID) prefixes for SIP trunks. Direct Inward Dia ling (DID) is a service of a local phone company that provides a block of telephone numbers[...]

Configuring VoIP Settings 4-56 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Adding a SIP DID Use the following procedure to add a SIP DID to the AastraLink Pro 160. Deleting a SIP DID Use the following procedure to delete a SIP DID from the AastraLink Pro 160. AastraLink We b UI Ste p Action 1S e l e c t Configuratio n->[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-57 Configuring AastraLink Pro 160 System and Network Parameters Deleting All SIP DIDs 5I n t h e “DID Prefix” check box, place a check mark in the box to select ALL SIP DIDs. 6 Click <Delete Se lected DID Prefixes> . The following message displays: “Are you sure you woul d like [...]

Configuring VoIP Settings 4-58 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide AastraLink T runking Y ou enab le AastraLink trunking to supp ort internetworking between Aastra IP phone networks. For example, if y ou have an of fice in Atlanta, in Boston and in Chicago, you ca n configure AastraLi nk trunks between the offices [...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-59 Configuring AastraLink Pro 160 System and Network Parameters When you enable AastraLink trun king, yo u assign a unique access digit to each AastraLink device in your network. Fo r example, suppose you assign the access digit 1 to the AastraLink in the Boston of fice. Then, the dial pref[...]

Configuring VoIP Settings 4-60 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide • Currently , global phone directory synchronization be tween AastraLink Pro 160 devices is not supported. Therefor e, users can access phone directorie s for their local AastraLink IP phone network only . • AastraLink trunkin g requires a flat [...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-61 Configuring AastraLink Pro 160 System and Network Parameters Based on these parameters defined by the administra tor , the dial prefix for each AastraLink network in this example is as follows: dial prefix Atlanta = 7 + 0 + (number) dial prefix Boston = 7 + 1 + (number) dial prefix Chica[...]

Configuring VoIP Settings 4-62 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Note the following examples: • Figure 4-8 shows the Atlanta /Boston, and Atlanta /Chicago trunks. • Figure 4-9 shows the Boston/Atlanta, and Bo ston /Chicago trunks. • Figure 4-10 shows the Chicago/Atlanta, and Chicago/Boston trunks. Figure 4-[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-63 Configuring AastraLink Pro 160 System and Network Parameters Figure 4-9. T runks Between Boston/Atlant a and Boston/Chic ago Boston to Atlant a Boston to Chicago[...]

Configuring VoIP Settings 4-64 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 4-10. T runks Between Chicago/Atlant a and Chicago/Boston Chicago to Atlant a Chicago to Boston[...]

Configuring VoIP Settings 41-001190-01 Rel. 1.1, Rev. 00 4-65 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to enable AastraLink trunkin g between two AastraLink Pro 160 devic es. AastraLink We b UI Ste p Action 1S e l e c t Configuration->V oIP->AastraLink T run ks 2 Click the Dial Prefix that match[...]

Configuring Auto-Attendant 4-66 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Y ou config ure Auto-Attend ant parameters from the Confi guration->Auto-Attend ant menu shown below . The screen below ha s no user group s configured on the AastraLink Pro 160. Figure 4-1 1. Auto-Atte ndant Menu with[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-67 Configuring AastraLink Pro 160 System and Network Parameters If you have User Groups config ured on the AastraLink Pro 160, the Auto-Attendant screen di splays as shown be low . Figure 4-12. Auto-Attendant Menu with User Group How Auto-Attendant W orks The Auto-Attendant feature allows [...]

Configuring Auto-Attendant 4-68 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide When callers reach the Auto-Attendant, they are prompted to do one of the following actions: • Select a language to enab le while using Auto-Attendant features (if more than one language is available; default is English) • Enter the extension o[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-69 Configuring AastraLink Pro 160 System and Network Parameters The Open Hour Sett ings and Cl osed Hour Setti ngs allow the administrator to select the hours for which the Auto-Atte ndant handles calls. These parameters also allow you to record a custom gr eeting as required. For example,[...]

Configuring Auto-Attendant 4-70 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 3 In the “ Dial-by-Name ” field, select the method you want the Auto-Attendant to use when an incoming caller needs to dial by name to reach the calling party . V alid values are: • Disabled •L a s t N a m e (default) • First Name Note: I[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-71 Configuring AastraLink Pro 160 System and Network Parameters 8 T o upload a greeting fi le that plays during open office hours, do the following: • Click on <Browse> for the “Upload Open Gree ting” field. Browse to the location on the server where th e . wav file is stored, [...]

Configuring Auto-Attendant 4-72 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 14 T o upload a greeting file th at plays during closed office hours, do the following: • Click on <Browse> for the “Upload Closed Greeting” field. Browse to the location on the server where th e . wav file is stored, that cont ains the[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-73 Configuring AastraLink Pro 160 System and Network Parameters Custom K ey Message 21 In the " Select Lang uage " field, select the language for which you want to modify the Custom Key Message. V alid values are: English , French , and Sp an is h (default is English ). 22 The Au[...]

Configuring Auto-Attendant 4-74 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide 27 The Auto-Attendant has a built in defa ult language greeting that plays using the system languag e. T o specify a custom language greeting using English, French, and S panish, do the following : • Click on <Record Custo m> for the “Lan[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-75 Configuring AastraLink Pro 160 System and Network Parameters Schedule for the Auto-Attendant By default, the Auto-Attendant hours are se t to open at 9:00 A.M. and close at 5:00 P .M for the business days of Monday through Friday . Saturday and Sunday are closed hours. Calls that come i[...]

Configuring Auto-Attendant 4-76 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 4-14. Auto-Attendant Schedule (t imes)[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-77 Configuring AastraLink Pro 160 System and Network Parameters The following illustration shows the scheduling flow in the Auto-Attendant.[...]

Configuring Auto-Attendant 4-78 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Use the following procedure to specify the Auto-Atte ndant sc hedule. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> Auto-Attendant-> Schedule 2 T o begin edi ting the Auto -Attendant schedule, cli ck on one of the days of th e [...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-79 Configuring AastraLink Pro 160 System and Network Parameters Holidays for the Auto-Attendant By default, there are no holidays scheduled in the Auto-Attendant. Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open/closed hours[...]

Configuring Auto-Attendant 4-80 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 4-16. S pecifying Auto-Attendan t Holidays Note: Holidays are assumed to ha ve annual repetition (i.e. most s ecular calendar holidays in USA) so are essentially configured as repeating every 12 months. Where holiday s repe at on irregular d[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-81 Configuring AastraLink Pro 160 System and Network Parameters Deleting a Holiday from the Auto-Attendant Use the following procedure to add a ho liday to the Auto-A ttendant schedule. 3 S pecify a name for the ho liday in the “ Holiday Name” field. For example, Christmas. 4 Select th[...]

Configuring Auto-Attendant 4-82 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Custom Recordings Y ou can create custom recordings (for open and closed hours, Main Menus, key messages, language greetings) for the Au to-Attendant if required. Incoming callers hear these custom recordin gs when accessing and using the Auto-Atte[...]

Configuring Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00 4-83 Configuring AastraLink Pro 160 System and Network Parameters Use the following procedure to specify a custom recording. AastraLink We b UI Ste p Action 1S e l e c t Configuration-> Auto-Attendant-> Settings 2 T o specify a custom recording, click on <Recor d Custom> for the [...]

Configuring Audio Sett ings (Tun ing Wizard) 4-84 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Configuring Audio Settings (T uning Wizard) Y ou config ure and refine audio parameters using the T uning W izard, located on the Configur ation->Regional Settings menu show n below . Figure 4-17. Regional Settin gs Menu Click [...]

Configuring Audio Sett ings (Tun ing Wizard) 41-001190-01 Rel. 1.1, Rev. 00 4-85 Configuring AastraLink Pro 160 System and Network Parameters Using the AastraLink Audio T uning Wizard The AastraLink T uning W izard is an interac tive tool that allows you to monitor , and maximize, the audio quality of calls transmitted and received over the AastraL[...]

Configuring Audio Sett ings (Tun ing Wizard) 4-86 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide IMPOR T ANT INFORMA TION Note: Before you b egin using the T u ning W izar d, refer to the fo llowing information: • Make sure you can directly access an Administrator IP phone. • Y ou will be asked to supply the destin ation [...]

Configuring Audio Sett ings (Tun ing Wizard) 41-001190-01 Rel. 1.1, Rev. 00 4-87 Configuring AastraLink Pro 160 System and Network Parameters 4 Follow the T un ing Wizard online instruction s until the process is complete. Important Notes: 1. The destination phone number MUST be an analo gue li ne on the same central office switch as the line conn [...]

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41-001190-01 Rel. 1.1, Rev. 00 5-1 Chapter 5 Maintaining the AastraLink Pro 160 About this Chapter Introduction This chapter describes how to main tain the AastraLink Pro 160. T opics This chapter covers the following topics: To p i c Page Accessing the Maintenance Menu p a ge 5-3 Vi ewing the Cur rent System S tatus p age 5-4 Managing Call Detail [...]

About this Chapte r 5-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Support Information page 5-19 Send Email to Aastra Support with Debug Reports page 5-19 Send General Email to Aastra Support page 5-22 To p i c Page[...]

Accessing the Ma intenance Men u 41-001190-01 Rel. 1.1, Rev. 00 5-3 Maint aining the Aa straLink Pro 160 Accessing the Maintenance Menu Y ou access all system maintenanc e and upgrade options for the AastraLink Pro 160 from the Maintenance menu ( Figure 5-1 ). Figure 5-1. AastraLink Pro 160 W eb UI Maintenance Menu[...]

Viewing the Current System Stat us 5-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide V iewing the Current System St atus Y ou view the current system status for the AastraLink Pro160 from th e Maintenance->Curre nt S tatus menu ( Figure 5-1 ) . The current status menu co ntains the fo llowing informat ion ab out the Aastr[...]

Managing Call Detail Records (CDR reports) 41-001190-01 Rel. 1.1, Rev. 00 5-5 Maint aining the Aa straLink Pro 160 Managing Call Det ail Records (CDR report s) Y ou view the Call Detail Record (CDR) hi story for the AastraLink Pro 160 from the Maintenance->CDR Reports menu ( Figure 5-2 ). The CDR logs include all re gular calls, feature acti vat[...]

Managing Call Detail Records (CDR reports) 5-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide The following table described the info rmation in each call detail record. Sorting CDR Columns In the Call Detail Record repo rt, you can sort each colum n using the up and down arrows at the top of each column. The following table d[...]

Managing Call Detail Records (CDR reports) 41-001190-01 Rel. 1.1, Rev. 00 5-7 Maint aining the Aa straLink Pro 160 Note: 1. When sorting in the CDR report, the sort uses data from the current report that may appear on more than one page. For example, if a CDR report is lar ge enough to appear on four page s, the data on all four pages is sorted whe[...]

Managing Call Detail Records (CDR reports) 5-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide V iewing Call Det ail Records Use the following procedure to view call detail records. Downloading CDR Report s Y ou can also download the current Call Detail Record you are viewing, to your PC or server , or download an entire archi[...]

Performing Aastr aLink Backup and Restore Task s 41-001190-01 Rel. 1.1, Rev. 00 5-9 Maint aining the Aa straLink Pro 160 Performing AastraLink Backup and Restore T asks Y ou can save the current AastraLink Pro 16 0 system configuration database into a file, and download it to your PC for secure storage, from the Maintenance->Backup & Restore[...]

Performing Aastr aLink Backup and Restore Ta sks 5-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Backup and Restore Guidelines Review the following information and gu idelines before pe rforming AastraLink backup and restore operations: • T o ensure that the confidentiality of vo icemails is preserved , backup data is s[...]

Performing Aastr aLink Backup and Restore Task s 41-001190-01 Rel. 1.1, Rev. 00 5-11 Maint aining the Aa straLink Pro 160 Backing Up AastraLink System Software Use the following procedure to back up the AastraLink System Software. AastraLink We b UI Ste p Action 1S e l e c t Maintenance->Backu p & Restore 2 T o start the backup process for t[...]

Performing Aastr aLink Backup and Restore Ta sks 5-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Restoring the AastraLink Configu ration Dat abase and V oicemail Use the following procedure to restor e a previously saved version of the AastraLink config uration database and voicemail on to the device. Caution: Restoring f[...]

Updating Aastr aLink System Software 41-001190-01 Rel. 1.1, Rev. 00 5-13 Maint aining the Aa straLink Pro 160 Up dating AastraLink System Sof tware Y ou can apply new AastraLink syst em software to the unit from the Maintenanc e->Update menu ( Figure 5-4 ). Figure 5-4. Up date Menu AastraLink software updates use the “.dra ” file extension, [...]

Note: For a link to the Aastra Support web site, click the “About” link in the upper right corner of the screen. For more informatio n about the “About” screen, see “Send General Email to Aastra Support” on page 5-22 . There are two ways to update your system software: • Automatic update: Use if you want to speci fy a date/time for au[...]

Updating Aastr aLink System Software 41-001190-01 Rel. 1.1, Rev. 00 5-15 Maint aining the Aa straLink Pro 160 3 Choose one of the followi ng Update Methods: • Notify only . Select if you want the AastraLink to no tify you using an email message when a new image is availab le. • Download but don’t install . Select if you want the AastraLi nk t[...]

Updating AastraLink System Software 5-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Manual Up dates Use the following procedure to man ually update your AastraLink System Software. AastraLink We b UI Ste p Action 1S e l e c t Maintenance->Update->Manual Update 2 Choose one of the followi ng options: • Check for Up[...]

Updating Aastr aLink System Software 41-001190-01 Rel. 1.1, Rev. 00 5-17 Maint aining the Aa straLink Pro 160 IMPOR T ANT NOTES During the AastraLink Pro software update process, the Administrator must press the REBOOT button after the upgrade is successful. The W eb UI displays the following mes sage after pressing the REBOOT button: " System[...]

The User must watch for the flashing gr een LED on the front of the AastraLink Pro hardware before attempting to re-login to the AastraLink W eb UI. If the User attempts to login too soon, the message " W arning: S ystem is in an upg rade state. Logins have been disabled. " The status of the upgrade process also displays at the bottom lef[...]

Support Information 41-001190-01 Rel. 1.1, Rev. 00 5-19 Maint aining the Aa straLink Pro 160 Support Information Send Email to Aastra Su pport with Debug Report s A feature of the AastraLink Pro 160 W eb UI software allows you to send deb ug information about your AastraLink Pro to T echnica l Support at Aastra T elecom. Y ou ha ve the option of se[...]

Support Information 5-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Clicking <Send Debug Information> displays the following screen. Note: The <Send Debug Information> button may include personally identifiable information, such as call logs and account details (passwords, etc.). However , the file attache d t[...]

Support Information 41-001190-01 Rel. 1.1, Rev. 00 5-21 Maint aining the Aa straLink Pro 160 After submitting the debug no tification to Aastra, the following message displays.[...]

Support Information 5-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Send General Email to Aastra Support Y ou can send general email, questions, etc. to Aastra Support using the “ Support ” link on the “ About ” screen. In an Administrator session, this screen displays the AastraLink Pro software build number , li[...]

41-001190-01 Rel. 1.1, Rev. 00 6-1 AastraLink F AQs Chapter 6 AastraLink F AQs This chapter describes frequently asked questions (F AQs) about installing and using the AastraLink Pr o 160 in your IP ph one network. T opics This chapter covers the following topics: To p i c Page How Does Network Add ressing Work? page 6-2 How Does IP Phone Auto-Conf[...]

How Does Network Addressing Work? 6-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e How Does Network Addressing W ork? The first time an AastraLink Pro 1 60 starts up, it attempts to use DHCP to obtain an IP address from a server on the network. If that fails, the AastraLink Pro 160 then uses ZeroConf to assign itself an I[...]

What is the Differenc e Between the Administrator Phone and User Phones? 41-001190-01 Rel. 1.1, Rev. 00 6-3 AastraLink F AQs As administrator , yo u have the option to control ne w phone registration on your network. That is, if you wish, yo u can use th e W eb UI to restrict n ew phones from registering. What is the Difference Between the Administ[...]

How Do I Assign An IP Ph one To A Different Us er? 6-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e How Do I Assign An IP Ph one T o A Different User? If an IP phone is already registered with the AastraLink de vice, and y ou want to reassign the IP phone to a different user , you must use the AastraLink W eb UI to edit t[...]

What Are Softke ys and How Do They Work ? 41-001190-01 Rel. 1.1, Rev. 00 6-5 AastraLink F AQs Press DND sof tkey to enable “Do Not Disturb” on this phone. 200 - J Smith May 1 1, 2:40 PM L1 DND Forward Directory Vmail Park Call[...]

What Are Softkeys a nd How Do They Work? 6-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e What are Exp ansion Modules? The 5i Series Aastra IP SIP Phones of fer ex pansion module units that can attach to the right side of the phone to provid e additional softkeys . T hese expansion modules are called the 536M and t he 560[...]

What Are Softke ys and How Do They Work ? 41-001190-01 Rel. 1.1, Rev. 00 6-7 AastraLink F AQs The 536M provides 36 additiona l softkeys and can att ach to a 53i, 55i, 57i or 57i CT . The 560M provides 60 additional softke ys and can attach to a 55i, 57i, and 57i CT . Y ou can configure the following softkey funct ions on the expansion modules: • [...]

How Do I Obtain the IP Address Assigned to the AastraL ink Pro 160? 6-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e How Do I Obt ain the IP Address As signed to the AastraLink Pro 160? Y ou can view the IP Address assigned to the AastraLink Pro 160 using your Aastra IP phone, and the procedure described below . Ste p Act[...]

Why Do My IP Phone Screens Look Different ? 41-001190-01 Rel. 1.1, Rev. 00 6-9 AastraLink F AQs Why Do My IP Phone Screens Look Different? If you inst all an AastraLink Pro 160 on your existin g IP phone network, th en you will notice some phone UI ch anges when you register the phones with the device. Users who previously operated their IP phones [...]

Does This Guide Describe How To Operate My IP Phone? 6-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Does This Guide Describe How T o Operate My IP Phone? IP Phone operation - for example, ho w to use the buttons, softkey s, and hard keys on your model IP ph one - is beyond the scope of th is guide. For instructions on [...]

41-001190-01 Rel. 1.1, Rev. 00 7-1 Chapter 7 T roubleshooting Solutions About this Chapter Introduction This chapter contains several trouble-sh ooting solutions for the AastraLink Pro 160. It describes how to interpret the LED status indicator located on the AastraLink front panel. It al so describes how to reboot the AastraLink using either the W[...]

About this Chapte r 7-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Using the Reset Switch to Restore Factory Default Settings page 7-6 What T o Do After Restoring Factory Default Settings page 7-7 Reinstalling System Software Using Recovery Mode page 7-10 Automatic Recovery Mode page 7-10 Manual Recovery Mode page 7-1 1 U[...]

Monitoring the AastraLink Status LED 41-001190-01 Rel. 1.1, Rev. 00 7-3 T roub leshooting Soluti ons Monitoring the AastraLink S t atus LED The LED on the front of the AastraLink Pr o 160 indicates the current status of the device. The table below describes the LED variations. LED Color Meaning Off Power is off. S teady Green The AastraLink Pro 160[...]

Rebooting the AastraLink 7-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Rebooting the AastraLink This section describes how to reboo t (restart) the AastraLink Pro 160. Y ou can reboot the AastraLink from the W eb UI, or reboo t it manually , using the reset switch located on the back of the de vice (next to the power rec[...]

Rebooting the AastraLin k 41-001190-01 Rel. 1.1, Rev. 00 7-5 T roub leshooting Soluti ons Rebooting Using the Reset Switch (Hard Reboot) Y ou can reboot the AastraLink device using the reset switch as lo ng as the LED on the front of the Aastralink is in one of the following states: • Flashing green • Flashing red • S teady red See the LED mo[...]

Restoring Aastr aLink Factory Default Settin gs 7-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Restoring AastraLink Factory Default Settings What Happens if I Restor e Factory Default Settings? If you restore factory default settings on the AastraLink Pro 160, it reverts the device to its out-of-the-box state — just as [...]

Restoring AastraLink Facto ry Default Settings 41-001190-01 Rel. 1.1, Rev. 00 7-7 T roub leshooting Soluti ons What T o Do Af ter Restori ng Factory Default Settings After restoring factory default settings on the AastraLink device, you must re-register an IP phone w ith the device, and use it t o specify initial startup configuration parameters . [...]

Restoring Aastr aLink Factory Default Settin gs 7-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Use the following procedure to register an Administrator IP phone with the AastraLink Pro 16 0. Administrator IP Phone Registration Procedure Ste p Action 1 Restart an Aastra IP phone . By default, the first IP phone you registe[...]

Restoring AastraLink Facto ry Default Settings 41-001190-01 Rel. 1.1, Rev. 00 7-9 T roub leshooting Soluti ons 9 (Optional) Enter th e Administrator email address, then press <Enter> . Note: T o enter the @ symbol, press the # ke y until it appears on your Phone UI. Y ou can skip this step and enter the email add ress later usi ng the AastraL[...]

Reinstalling System Software Using Rec overy Mode 7-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Reinst alling System Sof tware Using Recovery Mode The AastraLink Pro 16 0 contains an au tomatic fai l-back mo de in its onboard firmware that allows the system to be recovered if it encounters a problem when booting from th[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-11 T roub leshooting Soluti ons Manual Recovery Mode If the AastraLink did not automatically enter Recovery Mode, but you need to reprogram the CompactFlash or Onboar d flash, you can use the following procedure to manually initiate recovery mode. AastraLink We b UI [...]

Reinstalling System Software Using Rec overy Mode 7-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Using The AastraLink Recovery Mode UI This section describes how you use the AastraLink Recove r Mode W eb UI to reload system software or fi rmware. T o do so, you must: • First, obtain the IP address of the AastraLink Pro[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-13 T roub leshooting Soluti ons Phone UI Ste p Action 1 Press the <Option s> key or Optio ns button on your Aastra IP phone. 2S e l e c t Phone St atus/Aas traLink In fo/Server Local IP The IP address assigned to the AastraLin k appears. For example: 3 T o acce[...]

Reinstalling System Software Using Rec overy Mode 7-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide For non-DHCP Networks If the AastraLink Pro 160 was not using DHCP to obtain an IP address on the LAN, then to communicate with th e AastraLink, you can use a direct, back-to-back Ethernet connection betw een the AastraLink W[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-15 T roub leshooting Soluti ons Reprogramming the Comp actFlash Card If the CompactFlash (CF) card is defective, and a replacement card ne eds to be programmed with a factory fresh image, yo u can use the Recovery Mode UI to set the AastraLink Pro 160 CompactFlash ca[...]

Reinstalling System Software Using Rec overy Mode 7-16 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide using its LAN connection. AastraLink Recovery UI Ste p Action 1 Confirm that the AastraLi nk is in reco very mode. The LED should alternate Green/Red /Off to indicate that the device is in recovery mode. 2 If you have not ye [...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-17 T roub leshooting Soluti ons 3 Example: Ente r the name of the CF image fil e that you downloade d from the Aastra web site in the “Filename” field. For example, enter: vnx.dra Note: For HTTP/FTP , you may prefix the file name with an explicit directory path t[...]

Reinstalling System Software Using Rec overy Mode 7-18 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Figure 7-1. AastraLink Recover y Mode Menu 4S e t “Upgrade T ype” to either " Compact Flash with badblock check " or " Compact Flash (quickformat) ”. The Badblock check allows the CF card to be tested fo [...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-19 T roub leshooting Soluti ons Figure 7-2. AastraLink Recovery Mode Download Screens Y our Web Browser displays screens like these as the Comp actFlash Card is re programmed.[...]

Reinstalling System Software Using Rec overy Mode 7-20 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Reprogramming the Onboard Flash When necessary , you c an use the Recovery Mode UI to reprogram the AastraLink Pro 160 Onboard flash (firmware ) using the procedure describe d in this section. Caution: Y ou should only reprog[...]

Reinstalling System Softwa re Using Recovery Mode 41-001190-01 Rel. 1.1, Rev. 00 7-21 T roub leshooting Soluti ons 3 Enter the name of the Onboa rd flash fil e that you downloaded from the Aastra web site in the “Filename” field. For example, enter: obf.dra NOTE : For HTTP/FTP , you may prefix the file name with an explicit directory p ath to t[...]

Reinstalling System Software Using Rec overy Mode 7-22 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 160 Administrator Guide Uploading the .abf File to the Comp actFlash After reformatting the CompactFlash card to a factory-default state (either with quickformat or using the extended version with badblock checking), it is possible to restore a prev[...]

Using AastraLink System and Ph one Log Files 41-001190-01 Rel. 1.1, Rev. 00 7-23 T roub leshooting Soluti ons Using AastraLink System and Phone Log Files T o investigate issues specif ic to interoperability or configuration/operation of Aastra IP phones, th e AastraLink W eb UI all ows you to view system and ph one logs, and enable debuggin g for v[...]

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41-001190-01 Rel. 1.1, Rev. 00 A-1 Appendix A Remote Of fice Configuration of the IP Phone (Phone-Side) Introduction This appendix supplements the AastraLink Pr o 160 Quick S tart Administrator ’ s Guide . It describes how to do the following tasks: • Register a remote user IP phone at the central site prior to deployment. • Install an IP pho[...]

Preparing To Deploy Remote User Phones A-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Prep aring T o Deploy Remote User Phones The admini strator must do the following three steps before de ploying Aastra IP phones to a remote site: 1. Enable remote access support on the AastraLink Pro 160, and config ure remote access [...]

Preparing To Deploy Remote User Phone s 41-001190-01 Rel. 1.1, Rev. 00 A-3 Remote Office Configuration of the IP Phone (Phone-Side) Registering the IP phon es by connectin g them at the central site is the quickest and easiest method to regist er the lines with AastraLink Pro and ensure that the IP phone is pre-configur ed with the public IP addres[...]

Registering IP Phone s At the Central Site A-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Registering IP Phones At the Central Site Prior to remote deployment, use the instruc tions in t his section to register an IP phone with the AastraLink device. Ste p Action 1 T o begin the setup process, use the supplied RJ45 cabl[...]

Registering IP Phone s At the Central Site 41-001190-01 Rel. 1.1, Rev. 00 A-5 Remote Office Configuration of the IP Phone (Phone-Side) 3 T o begin the registration process, enter the first name of the IP phone user , then press < Enter >. For example: Bob 4 Enter the last name of t he IP phone user , then press < Enter >. For example: J[...]

Registering IP Phone s At the Central Site A-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 6 Enter the user password, then press < Enter >. Y our IP p hone reboots. When startup is complete , your phon e UI displays the IP address of the Aastralink device. T o access the Aastra Link Web UI, you enter the address in[...]

Connecting To The IP Phone Network From a Remote Of fice 41-001190-01 Rel. 1.1, Rev. 00 A-7 Remote Office Configuration of the IP Phone (Phone-Side) Connecting T o The IP Phone Network From a Remote Office After registering the IP phone at the centr al site, use the following procedure to connect to the IP phone network from a remote of fice. W arn[...]

Connecting To The IP Phone Networ k From a Remote Office A-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 3 Enter the IP Address of the AastraLink Pr o 160 that is located at the central site. For example: 65.215.35.80 Note: If you do not know the IP address of th e AastraLink Pro 160, check with your administrator . Ste [...]

Connecting To The IP Phone Network From a Remote Of fice 41-001190-01 Rel. 1.1, Rev. 00 A-9 Remote Office Configuration of the IP Phone (Phone-Side) 4 S pecify the HTTP port the IP phone uses to communicate with the AastraLink Pro 160. For example: 51510 Y our Aastra IP phone downloads the latest conf igu ration information from th e AastraLink Pro[...]

Connecting To The IP Phone Networ k From a Remote Office A-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Configuring Port Information Not all routers support Universal Plug & Play (UPnP), and some may need to have the UPnP support manu ally enabled. If the Aastra IP phone cannot obtain the public IP address of the r[...]

Connecting To The IP Phone Network From a Remote Of fice 41-001190-01 Rel. 1.1, Rev. 00 A-1 1 Remote Office Configuration of the IP Phone (Phone-Side) 2 S pecify the public IP address, or dynamic/s tatic DNS FQDN of your router , then press < Done >. For example: 65.96.171.1 30. 3 S pecify the publi c SIP port (default 5 1620) for your router[...]

Connecting To The IP Phone Networ k From a Remote Office A-12 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 4 S pecify the pub lic RT P starting port (defau lt 51720) for your router , then press < Done >. 5 S pecify the publi c HTTP port (defaul t 51510) for your router , then press < Done >. Y our AastraLink [...]

Reinstalling Aastra IP Ph ones at the Central Site 41-001190-01 Rel. 1.1, Rev. 00 A-1 3 Remote Office Configuration of the IP Phone (Phone-Side) Reinst alling Aastra IP Ph ones at the Central Site Use the procedure described in this section to reinstall an IP phone at the cent ral site that had been prev iously installed at a remote office. The pro[...]

Reinstalling Aastra IP Ph ones at the Central Site A-14 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e 8S e l e c t <Restart> when prompted to re start the phone. The IP phone reverts back to its factory default settings. 9 Disconnect, then reconnect, your IP phone to your Ethernet Hub/Rou ter . If your IP phone has b[...]

41-001190-01 Rel. 1.1, Rev. 00 B-1 Appendix B Remote Of fice Configuration of the AastraLink Pro 160 (Server-Side) Introduction This appendix provides a pr ocedure for manually setting up your AastraLink Pro 160 in your netwo rk for a remote of fice connection. T opics This appendix covers the f ollowing topics: To p i c Page Remote Office Configur[...]

Remote Office Co nfiguration of the Aa straLink Pro 160 B-2 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Remote Office Configuration of the AastraLink Pro 160 Description The AastraLink Pro 16 0 is a plug and play unit that you can in stall in your network. Howeve r , to configure th e AastraLink Pro 160 fo r remote offic[...]

Remote Office Config uration of the AastraLin k Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-3 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) U IP Phone internal IP 192.168.1.3 HTTP 80 SIP 5060 RTP 3000  Home router external IP 65.96.171.130 HTTP 51510 SIP 51620 RTP 51720 + WAN / Internet AastraLink Pro IP 10.50.11.3 HTTP 9600[...]

Remote Office Co nfiguration of the Aa straLink Pro 160 B-4 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Configuring the AastraLink Pro 160 for Remote Office Setup 1. UPnP Configuration Use the following procedu re to configure UPnP on the Aas traLink Pro 160. AastraLink We b UI Ste p Action 1S e l e c t Configuratio n-&g[...]

Remote Office Config uration of the AastraLin k Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-5 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) Office Router Port Mapping T able 3 T urn on “ UPnP ”. 4 Click <Save> to save your changes. After a successful UPnP with the AastraLink Pro 160, the result s are shown in the “ [...]

Remote Office Co nfiguration of the Aa straLink Pro 160 B-6 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Column Descriptions 2. Phone Configuration If you create an account on the server for the phone in the same subnet as the server , the configuration a utoma tically download s to the phone. If you create the phone&apos[...]

Remote Office Config uration of the AastraLin k Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-7 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) 3. Remote Phone Inst allation Pre-stage phone Press <Remote> when the Auto-Discove ry screen is presented in TUI. Non Pre-st age phone Press <Remote> and enter the external gate[...]

Remote Office Co nfiguration of the Aa straLink Pro 160 B-8 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Column Descriptions Allow WAN, * LAN, 192.168.1.3 UDP , 3 006-51726 Allow WAN, * LAN, 192.168.1.3 UDP , 3 007-51727 Allow WAN, * LAN, 192.168.1.3 UDP , 3 008-51728 Allow WAN, * LAN, 192.168.1.3 UDP , 3 009-51729 Deny D[...]

Remote Office Config uration of the AastraLin k Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-9 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) AastraLink Pro 160 Manual Remote Office Configuration Example The following is an example of setting up the AastraLink Pro 160 for a remote office. Notes: 1. The SIP and HTTP ports both req[...]

Remote Office Co nfiguration of the Aa straLink Pro 160 B-10 41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro 16 0 Administrator Guid e Install the Remote IP Phone (Pre-S tage Phone) 7 Press <Remote> when remote phone is in the Auto -Discovery screen. If the phone cannot find a UPnP en abled device, it displays “ UPnP device not found ”. Pre[...]

Remote Office Config uration of the AastraLin k Pro 160 41-001190-01 Rel. 1.1, Rev. 00 B-1 1 Remote Office Configuration of t he AastraLink Pro 160 (Server-Si de) 16 Enter the RT P port for the Home Router . For example, you can enter 5172 0. The Phon e prompt s for an HTTPS port . 17 Enter the HTTPS port for the Home rou ter . For example, you can[...]

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41-001190-01, Rel.1.1, Rev. 00 Index-1 Index A AastraLink backing up system software 5-1 1 chassis 1-12 dial plan 4-32 features list 1-2 hardware, software requirements 1-1 1 LED 7-3 overview 1-2 performance, maximizing 6-9 phone compatibility 1-1 rebooting 7-4 registering IP phones A- 4 restoring configuration, voicemail 5-12 restoring factory def[...]

Index-2 41-001190-01, Rel.1.1, Rev. 00 Index barred numbers 4-38 default softkeys 3-34 ring groups 3-24 DHCP , configuring 4-18 dial plan 4-32 configuring 4-31 emergency 4-36 directed call pickup, softkey 3-29 directory , softkey 3-31 do not disturb, softkey 3-28 E echo, reducing on phone lines 4-85 emergency call supp ort 1-9 emergency dial plan, [...]

41-001190-01, Rel.1.1, Rev. 00 Index-3 Index user 3-6 phone lines, adjusting audio 4-84 port forwarding 4-23 port mapping, router A-10 prefix digit, trunking 4-49 , 4-58 private lines, configuring 4-39 privileges 1-13 push button trigger 4-10 R rebooting using the reset switch 7-5 using the W eb UI 7-4 recovery mode automatic 7-10 description of 7-[...]

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AastraLink Pro 160 Administrator Guide Published in the USA 41-001 190 -01 REV 00 AastraLink 160 Release 1.1 May 2008[...]