APC ACRD500 manual

User ’ s Guide InRow RC/RD/RP (600mm) ACRC500 ACRC501 ACRD500 ACRD501 ACRP100 ACRP101 ACRP500 ACRP501[...]

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Content s InRow RC/RD/RP (600 mm) User’s Guide i Introduction ................. .................... ................... ............. 1 Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features of the In Row RC/RD/ RP (600 mm) . . . . . . . . . . . . . . . . . . . 1 Initial setup . . . . . . . .[...]

InRow RC/RD/RP (600 mm) User’s Guide ii Web Interface .......... .................... ................... ............... 13 How to Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Supported Web br[...]

InRow RC/RD/RP (600 mm) User’s Guide iii Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Graphing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

InRow RC/RD/RP (600 mm) User’s Guide iv Administration: Notification ... ...................... ............... 46 Event Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Types of notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring event actions . . .[...]

InRow RC/RD/RP (600 mm) User’s Guide v Related Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 File Transfers . ........ .................... ................... ................. 62 How to Upgrade Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Benefits of upgradin g f[...]

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1 InRow RC/RD/RP (600 mm) User’s Guid e Introduction Product Description Features of the InRow RC/RD/RP (600 mm) cooling unit The American Powe r Conversion (APC ® ) InRow RC/RD/RP (600 mm) cooling unit is a modular air conditioning unit that is avail able in either a direct expansion (DX) mo del (ACRD500 series or ACRP100 series) or a chilled w[...]

InRow RC/RD/RP (600 mm) User’s Guide 2 Internal Management Features Overview Y ou can manage the cooling unit th rough the W e b interface, display in terface, control console, Modbus, or SNMP . SNMP requires the PowerNet ® MIB, available on the Utility CD or from the APC W eb site, www .apc.com . Access priority for logging on Only one user at [...]

3 InRow RC/RD/RP (600 mm) User’s Guid e T ypes of user accounts The cooling unit has three levels of access (Administrator , Device User , and Read-Only User), all of which are protected by user name and password requirements. • An Administrator can use all of the man agement menus available in the control c onsole and the W eb interface. The A[...]

InRow RC/RD/RP (600 mm) User’s Guide 4 How to Recover from a Lost Password Use a local computer , a computer that connects to the cooling unit thr ough the serial port, to access the control console. 1. Select a serial port at the local computer and disable any service that uses that port. 2. Connect the configuration cable (APC part number 940-0[...]

5 InRow RC/RD/RP (600 mm) User’s Guid e Display Interface LEDs Stat us This LED indicates the status of the cooling unit. Check log When yellow , this LED indicates th at at least one new critical alarm, warning alarm, or event has occurred since the last time the event lo g was viewed from the display interface. W arning al arm When yellow , thi[...]

InRow RC/RD/RP (600 mm) User’s Guide 6 Control Console How to Log On Overview Y ou can use either a local (seria l) connection, or a remote (T elnet or SSH) connection to acces s the control console. Use case-sensitive user name and passwo rd entries to log on (by default, apc and apc for an Administrator , or device and apc for a Device User). A[...]

7 InRow RC/RD/RP (600 mm) User’s Guid e Local access to the control console Y ou can use a local computer that connec ts to the cooling unit thro ugh the serial port. 1. Select a serial port at the local computer and disable any service that uses that port. 2. Use the configuration cable (AP C part number 9 40-0103 and exten sion, if required, 94[...]

InRow RC/RD/RP (600 mm) User’s Guide 8 Main Screen Example main screen The following is an example of the screen that appe ars when you log on to the control console at the cooling unit. User Name : apc Password : *** American Power Conversion Network Management Card AOS v x.x.x Copyright 2005 All Rights Reserved InRow RC APP v x.x.x ------------[...]

9 InRow RC/RD/RP (600 mm) User’s Guid e Information and st atus fields Main screen information fields. T wo fields identify the APC operating system (AOS ) and application (APP) firmware versions. The application firmware name identifies the type of device that connects to the network. On the example main screen, the application firmware for the [...]

InRow RC/RD/RP (600 mm) User’s Guide 10 Main screen st atus fields. • A St a t field reports the cooling unit status. Stat: P+ N+ A+ Cooling unit st atus field. The St a t u s field displays the status of the cooling units. Under normal operation this field will read: Cooling Group Status: None Cooling Unit Status: None None will be replaced wi[...]

11 InRow RC/RD/RP (600 mm) User’s Guid e Control Console Menus Menu structure The menus in the control co nsole list options by number an d name. T o use an option, type the op tion’ s number and press E NTER , then follow any on-screen instructions. For menus that allow you to chan ge a setting you must use the Accept Changes option to save th[...]

InRow RC/RD/RP (600 mm) User’s Guide 12 Network option Use this option to perform any of the following tasks: • Configure the cooling unit’ s TCP/IP settings. • Configure the settings for the ty pe of server (DHCP or BOOTP) used to provide the TCP/IP settings to the cooling unit. • Use the Ping utility . • Define settings that af fect t[...]

13 InRow RC/RD/RP (600 mm) User’s Guid e W eb Interface How to Log On Overview Y ou can use the cooling unit’ s DNS name or Syst em IP address for the URL address of the W eb interface. Use your case-sensitive User Name and Password settings to log on. Th e default user name differs by account type: • apc for an Administrator • device for a[...]

InRow RC/RD/RP (600 mm) User’s Guide 14 Common browser error messages at log on • For a DNS name of W eb1, the entry would be one of the following : – http://Web1 if HTTP is your access mode – https://Web1 if HTTPS is your access mode • For a System IP address of 139.225.6.133, when the cooling unit uses the de fault port (80) at the W eb[...]

15 InRow RC/RD/RP (600 mm) User’s Guid e Summary Page When you log on to the W eb interface at the cooling unit, navigation tabs are displayed at the top of the screen. Below the navigation tabs, a to p menu bar lists options related to the selected tab. The status field displays information ab out the selected tab or to p menu bar option. Naviga[...]

InRow RC/RD/RP (600 mm) User’s Guide 16 Select a t a b to perform a t ask T o do the follo wing, see “Home” on page 18: • V iew and clear alarms. T o do the following, see “Group” on page 18: • V iew the status of the group. • Set the number of units in the group. • Define the configuration t ype used by the gr oup. • Set the co[...]

17 InRow RC/RD/RP (600 mm) User’s Guid e T o do the following, see “Administr ation: General Options” on page 55: • Define the System name, contact, and location values. • Set the date and time used by the cooling unit. • Select the temperature scale used by the cooling unit. • Restart the user interface of the cooling unit. • Reset[...]

InRow RC/RD/RP (600 mm) User’s Guide 18 Cooling Unit Operation Home Overview V iew a summary of the followi ng: • Active alarms • Group status • Unit status • Recent device events Alarm status V iew the following alarm information: • Group alarm status showin g alar m descriptions and severity level • Unit alarm status showing alarm d[...]

19 InRow RC/RD/RP (600 mm) User’s Guid e Setpoint s Assign the following group setpoints and then click Apply . The setpoints for each mode must be within the following ranges: • Cool : 6 4 . 4–7 7 . 0 ° F ( 1 8 . 0–2 5 . 0° C ) • Supply Air : 62.6–73.4°F (17. 0 – 23.0 °C) The following setpoin ts apply to the ACRP100 an d ACRP500[...]

InRow RC/RD/RP (600 mm) User’s Guide 20 Unit Overview V iew information for the variou s components of each unit in the group, including the fol lowing: • Operating mode—On, Standby , or Idle • Maximum Rack Inlet—in degrees F or C • Supply and Retu rn Air T emperatures—in degrees F or C • Supply and Return Humidity —in percent rel[...]

21 InRow RC/RD/RP (600 mm) User’s Guid e Compressor drive st atus (ACRD500 and ACRP100 cooling units) V iew the following informa tion about each cooling unit: • S p e e d • P o w e r • V oltage • Current • D C L i n k V o l t a g e • Heat Sink T emperature • Control Card T emperature • W arning S tatus • Alarm Status Identifica[...]

InRow RC/RD/RP (600 mm) User’s Guide 22 Service inte rvals Set the service interval for each of th e components, in weeks. The default are: • Air Filter —18 weeks • Humidifier —26 weeks • Heater —52 weeks • Condensate Pump —52 weeks • Fans —52 weeks • Compressor (ACRD500 series and ACRP100 series only)—52 weeks Enable or d[...]

23 InRow RC/RD/RP (600 mm) User’s Guid e Configuration Configure the following un it settings, then click Apply to save your changes: • S tartup Delay — The delay tha t begins when power is applied. The unit starts when the delay period ends. This allow s you to create a staged restart after a power loss. V alid values are 0 to 999 seconds. ?[...]

InRow RC/RD/RP (600 mm) User’s Guide 24 Logs Event s Log Use this option to view or delete th e contents of the event log. The e ven t log displays all events recorded since the log was last deleted or since the log re ached its maximum capacity and the old er half was deleted automatically . Events are listed in reverse chronological orde r . By[...]

25 InRow RC/RD/RP (600 mm) User’s Guid e Dat a Log Use this option to access a log that pe riodically records cooling unit data. Each entry is listed by the date and time the data was recorded and provides the data in a column format. T o view the data log through the W eb interface, click log . Click Launch Log in New Window to launch the data l[...]

InRow RC/RD/RP (600 mm) User’s Guide 26 Rot a tion Use this option to set up a password-protected data l og repository on a specified FTP server . Enabling rotation causes a copy of any previously unsaved entri es in the data log to be appended to the f ile you specify by name and location. Updates to this file occur either at the upload interval[...]

27 InRow RC/RD/RP (600 mm) User’s Guid e Syslog By default, the cooling un it can send messages to up to four Syslog servers whenever events occur . The Syslog servers, which must be sp ecifically identified by their IP addresses or host names, record the events that occur at network devices in a log that provides a centralized record of events. [...]

InRow RC/RD/RP (600 mm) User’s Guide 28 Settings Leave the Syslog settings, except the Server IP settings, set to their defaults unless otherwise specified by the Syslog network or system administrator . Setting Definition Message Generation Enables (by default) or disables the Syslog feature. Facility Code Selects the facility code assigned to t[...]

29 InRow RC/RD/RP (600 mm) User’s Guid e Te s t Use this option to send a test message to the Syslog servers configured thro ugh the servers option: 1. Select a severity to assign to the test message. 2. Define the test message, using any text that is formatted according to the required message (MSG) fields. The message fields, which you form at,[...]

InRow RC/RD/RP (600 mm) User’s Guide 30 How to use FTP or SCP to retrieve the log files If you are an Administrator or Device User , you can use FTP or SCP to retrieve a tab-delineated event log file (event.txt) or data log file (data.txt) that you can import into a spreadsheet application. • The file reports all of the events recorded since th[...]

31 InRow RC/RD/RP (600 mm) User’s Guid e T o use FTP to retrieve the file. T o use FTP to retrieve the event.txt or data.txt file: 1. At a command prompt, type ftp and the Management Card’ s IP address, and pres s E NTER . If the Port setting for the FTP Server option (which you select on the Network menu of the Administration tab) has been cha[...]

InRow RC/RD/RP (600 mm) User’s Guide 32 Administration: Security Local Users Permission levels Before you configure user access, be sure you understand the capabilitie s of each account type (Administrator , Device User , and Read-Only User) to use menus, view informa tion, and change settings. Setting user access Y ou set the user name and passw[...]

33 InRow RC/RD/RP (600 mm) User’s Guid e Remote Users Authentication Use this option to select how to admini ster remote access to the cooling unit: Select one of the following: • Local Device Only : RADIUS is disabled. Loca l authentication is enabled. • RADIUS, then Local Device : RADIUS is en abled, and lo ca l authentication is enabled. A[...]

InRow RC/RD/RP (600 mm) User’s Guide 34 Skip T e st and Apply Do not test the RADIUS server path. RADIUS Setting Definition[...]

35 InRow RC/RD/RP (600 mm) User’s Guid e Configuring the RADIUS Server Y ou must configure your RADIUS server to work with the cooling un it. The following procedure summarizes the steps to perform. Summary of the configuration procedure 1. Add the IP address of the cooling unit to the RADIUS server client list (file). 2. The users must be config[...]

InRow RC/RD/RP (600 mm) User’s Guide 36 Configuring a RADIUS server on UNIX ® , with shadow passwords If UNIX shadow password files are u sed (/etc/passwd) in conjunc tion w ith the RADIUS dicti onary files, the following two methods can be used to authenticate users: • If all UNIX users have admin istrative privileges, add the following to th[...]

37 InRow RC/RD/RP (600 mm) User’s Guid e Administration: Network TCP/IP and communication settings TCP/IP settings The TCP/IP option on the left navigation menu , selected by default when you choose Network on the top menu bar , displays the current TCP/IP settings of the cooling unit (the IP address, subnet mask, and default gateway) and the MAC[...]

InRow RC/RD/RP (600 mm) User’s Guide 38 DHCP At 32-second interval s, the cooling unit requests ne twork assignment from any DHCP server . By default, the numb er of retri es is unlimited. • If the cooling unit receives a valid response, by default it requires the APC cookie from the DHCP server in order to accept th e lease and start the netwo[...]

39 InRow RC/RD/RP (600 mm) User’s Guid e DHCP response options Each valid DHCP response contains options that provide the TCP/IP settings that the cooling unit needs to operate on a netw ork, and other informa tion that affects the cooling unit’ s operation. V endor specific information (option 43). The cooling unit uses this op tion in a DHCP [...]

InRow RC/RD/RP (600 mm) User’s Guide 40 TCP/IP options. The Management Card uses the following options within a valid DHCP response to define its TCP/IP settings. All of these options except the firs t are described in RFC2132 . • IP Address (from the yiaddr field of the DHCP response, described in RFC2131) : The IP address that the DHCP server[...]

41 InRow RC/RD/RP (600 mm) User’s Guid e DNS (Adminstration>Network>DNS>servers) Use the options under DNS on the left navigation menu to co nfigure and test the Domain Name System (DNS): • Select servers to spec ify the IP addresses of the pr imary and optional secondary Domain Name System server . The cooling unit cannot send any e-m[...]

InRow RC/RD/RP (600 mm) User’s Guide 42 We b Use the options under We b on the left navig ation menu to configure the following: Option Description access T o activate changes to any of the following access sele ctions, log off from and back on to the cooling unit: • Disable : Disables all access to the W eb interface. (Y ou must use the contro[...]

43 InRow RC/RD/RP (600 mm) User’s Guid e ssl certificate Add, replace, or remove a security certificate. St a t u s : • Not installed : A certificate is not installed, or a cer tificate was installed by FTP or SCP to an incorrect location. Using Add or Replace Certificate File installs the certificate to the correct location, /sec on the coolin[...]

InRow RC/RD/RP (600 mm) User’s Guide 44 Console Use the options under Console on the left navigation menu to configure the foll owing: Option Description access Choose one of the following: • Disable : Disables all access to the control console. • Enable T elnet (the default setting): T elnet transm its user names, passwords, and data without[...]

45 InRow RC/RD/RP (600 mm) User’s Guid e ssh host key St a t u s indicates the status of the host key (private key): • SSH Disabled: No host key in use: S SH is disabled and is not using a host key even if one is loaded. • Generating : The cooling unit is cr eating a host key because no valid host key was found. • Loading : A host key is be[...]

InRow RC/RD/RP (600 mm) User’s Guide 46 SNMP SNMPv1. All user names, passwords, and community name s for SNMP are transferred over the network as plain text. If your network requires the high secur ity of encryption, disable SNMP access or set the access for each community to Read. (A community with Read access can receive status information and [...]

47 InRow RC/RD/RP (600 mm) User’s Guid e SNMPv3. For SNMP GET s, SET s, and trap re ceivers, SNMPv3 uses a system of u ser profiles to identify users. An SNMPv3 user must have a user profile a ssigned in the MIB software program to perform GET s and SET s, browse the MIB , and receive traps. Note: T o use SNMPv3, you must ha ve a MIB program that[...]

InRow RC/RD/RP (600 mm) User’s Guide 48 FTP server The FTP server settings enable (by default) or disable acc ess to the FTP server and specify the TCP/IP port (21 by default) that the FTP server uses for communication with the cooling unit. The FTP server uses both the specified port and the port one number lower than the specified port . Y ou c[...]

49 InRow RC/RD/RP (600 mm) User’s Guid e Administration: Notification Event Actions T ypes of notification Y ou can configure event actions to occur in response to an event or a group of events. These actions notify users of the event in any of several ways: • Active, automatic notific ation. The specified users or monitoring device s are conta[...]

InRow RC/RD/RP (600 mm) User’s Guide 50 – Click on any e-mai l recipient or trap receiver , and specify any value u p to three digits to configure the followi ng detailed options: • How long, in second s or minutes, the coo ling unit waits after the event occurs before sending e-mail to the selected e-mail recipient or a trap to the selec ted[...]

51 InRow RC/RD/RP (600 mm) User’s Guid e Configuring by group. T o configure a group of events simultaneously: 1. Select the Administration tab, Notification on the top menu bar, an d by group un der Event Actions on the left navigation menu. 2. Choose how you want even ts to be grouped for configuration and select Next : – If you choose Events[...]

InRow RC/RD/RP (600 mm) User’s Guide 52 Active, Automatic, Direct Notification E-mail notification Overview of setup. Use the Simple Mail T ransfer Protocol (SMTP) to send e-mail to up to four recipients when an event occurs. T o use the e-mail feature, you must define the following settings: • The IP addresses of the primary and, optionally , [...]

53 InRow RC/RD/RP (600 mm) User’s Guid e SMTP (Administration>Notification>E-mail>server). Use this option to define the following settings: E-mail recipient s . Use this option to identify up to four e-mail recipients. Click a recipient T o Addr ess to edit that configuration. Select Ad d Recipient to add a new recipient. E-mail test . [...]

InRow RC/RD/RP (600 mm) User’s Guide 54 SNMP trap s T rap receivers. V iew trap receivers by NMS IP/Host Name. Y o u can configure up to six trap receivers. • T o open the page for configuring a new trap receiver, click Add T rap Re ceiver . • T o modify or delete a trap rece iver , first click its IP address or host name to ac cess its setti[...]

55 InRow RC/RD/RP (600 mm) User’s Guid e Administration: General Options Information about the Cooling Unit Identifica tion Use this option to define the System Name , Contact , and Location values used to identify the cooling unit. For example, you might configure Na me as T est Lab, Contact (whom to contact about the device) as Donald Adams, an[...]

InRow RC/RD/RP (600 mm) User’s Guide 56 Selecting a date format. Select the numerical format in which to di splay all dates in this User Interface. In the selections, each le tter m (for month), d (for day), and y (for year) represents one digit. Single-digit days and months are displayed with a l eading zero. User configuration file (ini) As an [...]

57 InRow RC/RD/RP (600 mm) User’s Guid e Serial Modbus T o configure Modbus, select the Administration tab, General on the top menu bar, and Serial Modbus on the left navigation menu. Y ou can enable or disable Modbus, choose a baud rate, and specify a unique identifier . Modbus defines a request/response message struct ure for a client/server en[...]

InRow RC/RD/RP (600 mm) User’s Guide 58 About The hardware information is especi ally useful to APC Custom er Su pport in helping to troubleshoot problems with your cooling unit. The serial number and MAC address accessible through the About menu option are also available on the cooling unit itself. Management Uptime shows the time that has elaps[...]

59 InRow RC/RD/RP (600 mm) User’s Guid e APC Device IP Configuration W izard Cap abilities, Requirement s, and Inst allation Use the Wizard to configure basic TCP/IP settings The APC Device IP Configuration W izard configures the IP address, subnet mask, and default gateway of one or more coolin g units. Y ou ca n use the W izard the followi ng w[...]

InRow RC/RD/RP (600 mm) User’s Guide 60 Use the Wizard Launch the Wizard The installation creates a shortcut link in the St a r t menu to launch the W izard. Configure the basic TCP/IP settings remotely Prep are to configure the settings. Before you run the W izard: 1. Contact your network administrato r to obtain valid TCP/IP settings. 2. If you[...]

61 InRow RC/RD/RP (600 mm) User’s Guid e Configure or reconfigure th e TCP/IP settings locally T o configure a single cooling unit through a serial connection: 1. Contact your network administrator to obtain valid TCP/IP settings. 2. Connect th e provided seri al co nfiguration cable from an available communicat ions port on your computer to the [...]

InRow RC/RD/RP (600 mm) User’s Guide 62 How to Export Configuration Settin gs Retrieving and Exporting the .ini File Summary of the procedure An Administrator can retrieve the .ini file of the cooling unit and export that f ile to another cooling unit or to multiple cooling units. 1. Configure the cooling unit to have the settings you want to exp[...]

63 InRow RC/RD/RP (600 mm) User’s Guid e Det ailed procedures Use the following procedures to retrie ve the settings of one cooling unit and export them to one or more cooling units. Retrieving. T o set up and retrieve an .ini file to export: 1. Configure the cooling unit with the settings you want to ex port. 2. Use FTP to retrieve the file conf[...]

InRow RC/RD/RP (600 mm) User’s Guide 64 T ransferring the file to a single cooling unit. T o transfer the .ini file to one other cooling unit, do either of the following: • From the W eb interface of the receiving cooling unit, select the Administration tab, General on the top menu bar , and User Config File on the left navigation menu. Enter t[...]

65 InRow RC/RD/RP (600 mm) User’s Guid e The Upload Event and Error Messages The event and its error messages The following eve nt occurs when the receivin g cooling unit completes using the .i ni file to update it s settings. Configuration file upload complete, with number valid values If a keyword, section name, or value is invalid, the ev ent [...]

InRow RC/RD/RP (600 mm) User’s Guide 66 File T ransfers How to Upgrade Firmware Benefit s of upgrading firmware Upgrading the firmware on the coo ling unit has the following benefits: • New firmware has the latest bug fixes and performan ce improvements. • New featur es become ava ilable for imme diate use. • Keeping the firmware versions c[...]

67 InRow RC/RD/RP (600 mm) User’s Guid e Manual upgrades, primarily for Linux systems. If computers on your network are running Linu x, you must upgrade the firmware of the cooling un its manually by using the separate APC firmware modules (AOS module an d application module). Y ou can obtain the individual firmware modules yo u need for a manual[...]

InRow RC/RD/RP (600 mm) User’s Guide 68 Use FTP or SCP to upgrade one cooling unit Instructions for using FTP . For you to be able to use FTP to up grade a single cooling unit over the network: • The cooling unit must b e connected to the network. • The FTP server must be enabled at the cooling unit. • The cooling unit must have its TCP/IP [...]

69 InRow RC/RD/RP (600 mm) User’s Guid e Instructions for using SCP . T o use Secure CoPy (SCP) to upgrad e the firmware for one cooling unit: 1. Identify and locate the firmware modules described in the pr eceding instructions for FTP . 2. Use an SCP command line to transfer the AOS firmware mo dule to the co oling unit. Th e following example a[...]

InRow RC/RD/RP (600 mm) User’s Guide 70 Press E NTER . The screen displays uppercase C, indica ting transfer mode. 9. From the terminal program’ s menu, select the binary AOS file to transfer via XMODEM-CRC. After the XMODEM transfer is complete, set the ba ud rate to 9600 (if you selected a different rate in step 8). The coolin g unit automati[...]

71 InRow RC/RD/RP (600 mm) User’s Guid e V erifying Upgrades and Up dates Overview T o verify that the firmware upgrade was successful, see the Last T ransfer Result message, a vailable through the FTP Server option of the Network menu (in the control console only), or use an SNMP GET to the mfiletransferS tatusLastT ransferResult object identifi[...]

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6/2009 990-2937A *990-2937A* APC W orldwide Customer Support Customer support for this or any other APC product is available at no char ge in any of the following ways: • V isit the APC W e b site to acce ss documents in the APC Knowledg e Base and to submit customer support requests. – www .apc.com (Corporate Headquarters) Connect to localized[...]