AT&T 2.1.1 manual

585-310-010 Issue 1 December 1991 AUDIX™ Voice Power Release 2.1.1 Switch Notes for System 75 Communications System[...]

© 1991 AT&T All Rights Reserved Printed in USA NOTICE While reasonable effort was made to ensure that the information in this document was complete at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. TRADE[...]

Contents About This Guide i Purpose and Scope i Intended Audience i i Assistance i i How to Use This Guide ii i Conventions Used in this Guide ii i Information Conventions i v Related Documents v 1 Overview and Testing Overview Integrated Systems Non-integrated Systems Hardware Configuration Software Configuration Testing Extensions and Connections[...]

Contents Verifying System Parameters 2-11 Verifying Message Waiting Lamp Parameters 2-11 Displaying Feature Access Codes 2-12 Entering System Parameters 2-13 3 System 75 and DEFINITY G1 Initial Implementation Verifying Software Release Release R1V1 and R1V2 Software Limitations Music On Hold Accessing the DCP Extension (R1V1 ) Accessing the DCP Ext[...]

Figures 2 AUDIX Voice Power Initial Implementation 2-1. System 75/DEFINITY G1 Feature Access Code Form (Page 2) 2-12 3 System 75 and DEFINITY G1 Initial Implementation 3-1. System 75/DEFINITY G1 Class of Restriction . Form COR 1 3-5 3-2. System 75/DEFINITY G1 Class of Restriction Form COR 8 3-6 3-3. System 75/DEFINITY G1 Class of Restriction Form C[...]

About This Guide Purpose and Scope The information in this guide is intended to help the AUDIX ‘M Voice Power System Manager, the AT&T Account Team personnel, and the System 75 or DEFINITY® G1 Switch Administrator plan and administer the AUDIX Voice Power system and the telephone system to work together. The AT&T AUDIX™ Voice Power Swi[...]

About This Manual This guide is divided into the following chapters: Chapter 1: Overview and Testing describes the AUDIX Voice Power hardware and software, and presents procedures for testing the communication between AUDIX Voice Power and the telephone system. Chapter 2: AUDIX Voice Power Initial Implementation describes the initial implementation[...]

About This Manual How to Use This Guide The initial implementation of an AUDIX Voice Power system involves setting up both AUDIX Voice Power and the telephone switch. Some of the AUDIX Voice Power parameters depend on how the switch is being used in support of your business. Please read the entire guide before beginning any task. Some of the inform[...]

About This Manual A typical AUDIX Voice Power screen might be: Configuration Management Reports Switch Interfaces System Monitor Information Conventions The following conventions are used in this guide to describe the different types of data that appear on your screen. Menus A menu is a list of options, usually numbered in sequential order, which a[...]

About This Manual Related Documents You need to be familiar with the following documents: ■ AT&T AUDIX ™ Voice Power Planning Guide and Forms (Document No. 585-310-901) ■ AT&T AUDIX ™ Voice Power User’s Guide (Document No. 585-310-521 ) ■ AT&T AUD/X™ Voice Power Installation and Maintenance Guide (Document No. 585-310-108)[...]

Overview and Testing Overview Before you can implement the initial AUDIX Voice Power system, the necessary hardware and software components must already have been installed. Your Account Team or Implementation Manager can verify that the necessary hardware and software have been installed. If they have not been installed, contact your Account Team [...]

Overview and Testing Non-Integrated Systems In the non-integrated mode, the interface between the telephone switch and AUDIX Voice Power does not include identification of the caller or called person. As a result, a caller who reaches the Call Answer Service is requested to reenter the extension number of the person called because this information [...]

Overview and Testing ■ For integrated systems, a special circuit board containing interface hardware for the telephone system is necessary. This circuit board is the DCP or PC/PBX board. The telephone system must also have an available digital port. For non-integrated systems, an optional tape drive maybe used. ■ An optional AT&T 470/471 or[...]

Overview and Testing Testing Extensions and Connections The Switch Administrator now needs to assign analog lines and extensions for each AUDIX Voice Power channel. Service Technicians should then run the lines and perform ring-through tests to determine that all lines are working. This procedure verifies that connections can be established over ea[...]

Overiew and Testing Assigning Information Service for Testing For testing purposes, assign the Information Service to all channels. Reaching the Configuration Management Menu To reach the Configuration Management menu, follow these steps: 1. Log into the system as audix. — The User Login menu appears. 2. At the User Login menu, move the cursor to[...]

Overview and Testing 3. At the Voice System Administration menu, move the cursor to Configuration Management and press (Enter). — The Configuration Management menu appears. Replication Package Administration >Configuration Management I Reports Switch Interfaces System Monitor Highlight an item and press ENTER, 4. Continue with Entering the Cha[...]

Overview and Testing Entering the Channel Assignments for Testing To enter the channel assignments, follow these steps: 1. At the Configuration Management menu, move the cursor to Voice Equipment and press (Enter). — The Voice Equipment window appears. Application Package Administration >Configuration Management Reports Switch Interfaces CHN C[...]

Overview and Testing 4. Move the cursor to the Service: field. 5. Press [F2] (CHOICES). — The Service Choices window appears. Application Package Administration >Configuration Management Reports Switch Interfaces s message_drop CHN CD.PT STATE STATE-CHNG-TITLE SERVICE-NAME PHONE GROUP OPTS TYPE Ø Ø.Ø Manoos Mar Ø8 Ø9:Ø3:Ø2 2 talk IVP4 1[...]

Overview and Testing 7. Move the cursor to the Channels: field. Type all and press [F3] (SAVE). — The information is entered, the Assign Service to Voice Channels form closes, and a Command Output window appears. I Application Package Administration >Configuration Management Reports >Voice Equipment Assign Voice Equipment Output: Assigned s[...]

Overview and Testing Placing All Channels In Service for Testing In the Voice Equipment window, all channels should show the INSERV state. If the status of any of the channels does not appear as INSERV, follow these steps: 1. From the Voice Equipment alternate key labels. 2. Press [F2] (CHGSTATE). window, press [F8] (CHG-KEYS) to display the — Th[...]

Overview and Testing 3. In the New State: field, enter inserv or i and press (Enter). 4. In the Equipment: field, enter card or ca and press (Enter). 5. In the Equipment Number: field, enter all and press (Enter). 6. In the Change Immediately? field, enter yes or y and press [F3] (SAVE). A Command Output window appears to inform you that the state [...]

Overview and Testing 7. Press [F6] (CANCEL) to continue. — The Voice Equipment window reappears. 8. Verify that all channels now show the lNSERV state. — lf any channel shows the FOOS (Facility Out Of Service) state, verify that each of the analog ports is connected. 9. Press [F6] (CANCEL) twice to return to the Voice System Administration menu[...]

Overview and Testing Verifying Extensions To verify the extensions assigned to AUDIX Voice Power channels, follow these steps: 1. At the Voice System Administration menu, select System Monitor and press (Enter). — The Voice Channel Monitor window appears. 2. 3. 4. 5. Dial an extension connected to one of the AUDIX Voice Power analog channels. —[...]

Overview and Testing Mapping the Phone Extensions to Channels (Integrated Only) For the System 75 or DEFINITY G1 (integrated systems only), the phone extensions must be mapped to the channels. The testing you performed previously has determined this mapping, and the mapping has been entered on FORM A in the Planning Guide. To enter this mapping int[...]

Overview and Testing 2. At the Configuration Management menu, move the cursor to Voice Equipment and press (Enter). — The Voice Equipment window appears. 3. At the Voice Equipment window, press [F8] (CHG-KEYS). 4. Press [F3] (ASSIGN). — The Assign form appears. 1-15[...]

Overview and Testing 5. At the Assign form, move the cursor to Channel to PBX Extension and press (Enter). — The Channel to PBX Extension form appears. 6. Enter the extension number and press (Enter). — The cursor moves to the Channel: field. 7. Enter the channel number and press (Enter). 1-16[...]

Overview and Testing 8. Press [F3] (SAVE). — The information is entered and an Information window appears. — Press (Enter) to close the lnformation window and return to the Channel to PBX Extension form. 9. Repeat Steps 6 through 8 until extension numbers have been assigned to all the voice channels. 10. Press [F6] (CANCEL) repeatedly to return[...]

AUDIX Voice Power Initial Implementation 2 Assigning Services to Channels Integrated Systems Integrated systems indicate to AUDIX Voice Power whether a call is direct coverage. Channels that are assigned either Call Answer or Voice Mail get Voice Mail for direct calls and Call Answer for coverage calls. To use a channel for both Call Answer and Voi[...]

AUDIX Voice Power Initial Implementation Non-Integrated Systems Table 2-2 shows what service a call receives depending on what service is assigned for non-integrated systems. Table 2-2. Actual Service Provided on Non-Integrated Systems Assigned Service Actual Service Auto Attendant Auto Attendant Call Answer Call Answer Voice Mail Voice Mail Messag[...]

AUDIX Voice Power Initial Implementation Entering Service Assignments Using the information in Table 2-1 or Table 2-2, make any necessary adjustments to FORM A in the Planning Guide. When NOTE: For Message Waiting Lamps to work, Channel 0 must be assigned Call Answer, Voice Mail, or Automated Attendant. Call Answer is recommended. FORM A is complet[...]

AUDIX Voice Power Initial Implementation 3. At the Voice System Administration menu, move the cursor to Configuration Management and press (Enter). — The Configuration Management menu appears. 4. At the Configuration Management menu, move the cursor to Voice Equipment and press (Enter). — The Voice Equipment window appears. 5. Press [F8] (CHG-K[...]

AUDIX Voice Power Initial Implementation 6. Press [F3] (ASSIGN). — The Assign Service to Voice Channels form appears. 7. At the Service: field, press [F2] (CHOICES). — The Service Choices window appears. 8. Move the cursor to the desired service and press (Enter). —The service is filled in and the Service Choices window closes. 9. Move the cu[...]

AUDIX Voice Power Initial Implementation 10. Press [F3] (SAVE). — The information is entered, the Assign Service to Voice Channels form closes, and a Command Output window appears. 11. Press [F6] (CANCEL) to close the Command Output window and return to the Voice Equipment window. 12. Reopen the Assign Service to Voice Channels form by pressing [[...]

AUDIX Voice Power Initial Implementation Switch Interface Administration Parameters Some specific parameters are necessary to tell AUDIX Voice Power how to communicate with the telephone switch. For convenience, these parameters are collected on FORM B in the Planning Guide. A sample is explained below. FORM B Switch Interface Administration Switch[...]

AUDIX Voice Power Initial Implementation You should not need to change any of the switch interface parameters. However, if you need to change any of these parameters, follow these steps: 1. Log into the system as audix. — The User Login menu appears. 2. At the User Login menu, move the cursor to Voice System Administration and press (Enter). — [...]

AUDIX Voice Power Initial Implementation 3. At the Voice System Administration menu, move the cursor to Switch Interfaces and press (Enter). — The Switch Interface Administration form appears. I 4. Move the cursor to the Switch Hook Flash Duration: field, enter the number from FORM B, and press (Enter). —The cursor moves to the Wink Disconnect [...]

AUDIX Voice Power Initial Implementation 7. Move the cursor to the type of signaling specified on FORM B and press (Enter). 8. Press [F3] (SAVE). — The Switch Interface Administration form closes and a message appears asking the user to stop the system for the changes to take effect. 9. Press (Enter) to return to the Voice System Administration m[...]

AUDIX Voice Power Initial Implementation Verifying System Parameters After the first two groups of system parameters (Voice Mail and Automated Attendant parameters) have been determined and entered on FORM C, review them. Then add the Message Waiting Lamp parameters to the third section of FORM C in the Planning Guide and enter the parameters into [...]

AUDIX Voice Power Initial Implementation Displaying Feature Access Codes The codes used by System 75 or DEFINITY G1 to activate/deactivate the Message Waiting Lamp should be verified by logging into the switch and entering display feature-access-codes on the command line. Page 2 of the Feature Access Code form lists the codes needed to activate/dea[...]

AUDIX Voice Power Initial Implementation FORM C System Parameter Administration Voice Mail Parameters System Operator. Extension: Pause for Touch-Tone Input: Maximum Extension Length: Transfer to Subscribers Only?: System Mode of Addressing: Maximum Message Length: General Mailbox Owner Extension: Enable General Mailbox for Call Answer?: Allow Voic[...]

System 75 and DEFINITY G1 Initial Implementation The information in this section is intended to help you and the System 75 or DEFINITY G1 Switch Administrator work together to administer the switch and meet the specific requirements on the switch for your AUDIX Voice Power system. To complete these tasks, you will need to access information regardi[...]

System 75 and DEFINITY G1 Initial Implementation Release R1V1 and R1V2 Software Limitations The R1V1 and R1V2 versions of System 75 have several limitations that affect the operation of AUDIX Voice Power. One of these limitations includes possible effects of the Music On Hold feature for all R1V1 and R1V2 systems. The other limitations apply only t[...]

System 75 and DEFINITY G1 Initial Implementation Accessing the DCP Extension (R1V2) AUDIX Voice Power software that interfaces to System 75 R1V2 software transfers calls from the DCP line to one of its analog lines. The System 75 software does not allow calls from an attendant console to be transferred. Because of this, an attendant cannot transfer[...]

System 75 and DEFINITY G1 Initial Implementation AUDIX Voice Power Checklist When administering the switch, you will perform the following tasks: ■ Configure Class of Restrictions (CORs) (Integrated only) ■ Verify Analog Channels for connection to AUDIX Voice Power ■ Verify DCP Extension (Integrated only) ■ Administer Hunt Groups for multip[...]

System 75 and DEFINITY G1 Initial Implementation Assigning Class of Restrictions (Integrated Only) Figures 3-1, 3-2, and 3-3 depict the Class of Restriction (COR) form. To simplify the COR administration, we recommend setting up the three CORs as shown in the following list, but if they have already been assigned, you can use any available COR. ■[...]

System 75 and DEFINITY G1 Initial Implementation ■ COR 8- Voice Mail and Call Answer channels CLASS OF RESTRICTION COR Number: 8 FRL: 7 APLT y Calling Party Restriction: none Partitioned Group Number: 1 Called Party Restriction: none Service Observing? n Forced Entry of Account Codes? n Priority Queueing? n Facility Access Trunk Test? n CALLING P[...]

System 75 and DEFINITY G1 Initial Implementation ■ COR 16- DCP (PC/PBX) connection extension CLASS OF RESTRICTION COR Number:16 FRL: 7 APLT y Calling Party Restriction: none Partitioned Group Number: 1 Called Party Restriction: none Service Observing? n Forced Entry of Account Codes? n Priority Queueing? n Facility Access Trunk Test? n CALLING PE[...]

System 75 and DEFINlTY G1 Initial Implementation The DCP extension should be restricted so that it cannot call itself or subscriber extensions. On the SAT, type change cor 16. (See Figure 3-3.) Use (Enter) to tab to 1 and 16, changing y to n. Press [F3] (ENTER) to enter the changes. Finally, the subscriber extensions should be restricted so that th[...]

System 75 and DEFINITY G1 Initial Implementation STATION Extension: 25001 Type: 2500 Lock Messages? n COR: 8 Room: Port: A0402 Security Code: COS: 1 Jack: Name: call answer Coverage Path: Tests? n Cable: FEATURE OPTIONS LWC Reception: ap-spe Headset? n Coverage Msg Retrieval? y LWC Activation? y Auto Answer? n Data Restriction? n Redirect Notificat[...]

System 75 and DEFINITY G1 Initial Implementation 6. Enter LWC Reception: according to the following table: 7. Release Setting R1V1 y R1V2 yes R1V3 ap-spe G1 msa-spe Enter Call Waiting Indication? as n. 8. Enter Att. Call Waiting Indication? as n. Leave the remaining fields at default values. Repeat this procedure for each extension assigned to an A[...]

System 75 and DEFINITY G1 Initial Implementation Figure 3-5. System 75/DEFINITY G1 Display Station Command Form for DCP Link 3-11[...]

System 75 and DEFINITY G1 Initial Implementation Administering Hunt Groups Hunt groups should be created when more than one extension number is assigned to the same AUDIX Voice Power service. This allows the subscribers to call a single number, and the group extension to access the service. (See Figures 3-6 and 3-7.) Non-Integrated Mode In the non-[...]

iSystem 75 and DEFINlTY G1 Initial Implementation Creating Hunt Groups To create a hunt group, use the add hunt-group command and: 1. Assign a group number between 1-100. 2. Assign a group extension. This extension must be a valid extension in the switch dial plan. 3. Enter the extensions of the analog channels that you are assigning as members of [...]

System 75 and DEFINITY G1 Initial Implementation Page 2 of 5 HUNT GROUP Group Number: 1 Group Extension: 30000 Group Type: ucd GROUP MEMBER ASSIGNMENTS Ext Name 1: 25000 auto attendant 2: 25002 auto attendant 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: Ext Name 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: 26: Figure 3-7. Hunt Group Form (Page 2) Admini[...]

System 75 and DEFINITY G1 Initial Implementation Changing Coverage Paths Use the change coverage path command to make the appropriate changes. COVERAGE PATH Page 1 of 1 Coverage Path Number: 6 Next Path Number: Linkage: COVERAGE CRITERIA Station/Group Status Inside Call Outside Call Active? n n Busy? y y Don’t Answer? SAC/Go to Cover? y y Number [...]

System 75 and DEFINITY G1 Initial Implementation 4. Enter LWC Reception? according to the following table: Release Setting R1V1 y R1V2 yes R1V3 ap-spe G1 msa-spe WARNING: DO NOT ASSIGN AS audix. 5. Assign LWC Activation? as y. 6. For single-line analog stations, set the Message Waiting Indicator? to either yes or led. Page 1 of 1 STATION Extension:[...]

System 75 and DEFINITY G1 Initial Implementation Administering Trunk Names (Integrated Only) The purpose of trunk name administration is to enter the names of all the trunk groups that go into the switch so that a trunk call maybe processed properly. Use the following steps to administer all trunks that call into AUDIX Voice Power: 1. Log into the [...]

System 75 and DEFINITY G1 Initial Implementation 3. Move the Cursor to Application Package Administration and press (Enter). — The Application Package Administration menu appears. >Application Package Administration Configuration Management Reports Switch Interfaces System Monitor AUDIX Voice Power Select an application & press the Enter k[...]

System 75 and DEFINITY G1 Initial Implementation 5. Administer the trunks. Add a trunk name by using the following steps: a. Press [F3] (ADD). — The Add a Trunk Name form appears. >Trunk Name Description DID direct dial line WATS WATS inbound line Trunk Name: Description: Enter trunk name b. Enter the trunk name and description. c. Press [F3] [...]

System 75 and DEFINlTY G1 Initial Implementation Remove a trunk name by using the following steps: a. b. — Move the cursor to the trunk name to be removed. Press [F2] (REMOVE). The Add a Trunk Name form closes and an Information window appears. >Trunk Name Description DID direct dial line WATS WATS inbound line Press any key to continue. . . c[...]

Index Documentation conventions, iii Documents, related, v A E Accessing, Configuration Management menu, 1-5 Adding trunk names, 3-19 Administration analog channel, 3-8 call coverage, 3-14 hunt groups, 3-12 message waiting lamp parameters, 2-11 subscribers, 3-15 trunks, 3-17 Ambiguous extensions, 1-4, 3-20 Analog channel administration, 3-8 Assigni[...]

Index K Keys, iii function, iii Touch-Tone, iii M Mapping extensions to channels, 1-14 Message Waiting Lamp, 2-3 display phone, 3-20 parameters, 2-11 N Non-integrated mode, administering hunt groups, 3-12 Non-integrated system, 2-2 S Signaling Type parameter, 2-7 Software, versions, 3-1 Software configuration, 1-3 Subscriber administration, 3-15 Su[...]