AT&T Definity 8434 manual

AT&T DEFINITY ® Communications System Generic 1, Generic 3, and System 75 8434 Voice Terminal User's Guide[...]

NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Orde[...]

YOUR RESPONSIBILITY FOR YOUR SYSTEM´S SECURITY You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result [...]

Contents Your 8434 Voice Terminal A Quick Look at the Features 1 5 5 Voice Features Display Features and Features Used with the Softkeys How to Use the Features General Instructions Conventions Used in The Following Procedures Troubleshooting (Later in This Guide) 8 9 9 10 10 Quick Reference Lists (At the Back of This Guide) Using the Display, Soft[...]

Speakerphone Test Transfer Display Feature Procedures Call Information Exit (Normal) Inspect Message Retrieval Normal (Exit) Time/Date Timer Tones and Their Meanings 36 37 38 39 39 39 40 40 42 42 42 43 43 Ringing Tones 43 44 Feedback Tones Troubleshooting Key Words to Know 46 Quick Reference Lists ii[...]

Your 8434 Voice Terminal The 8434 voice terminal is designed so you can conveniently use the many features of the AT&T DEFINITY® Communications System Generic 1 or Generic 3 and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following pages. Figure 1. 8434 Voice Terminal 1[...]

Starting with the display at the top of Figure 1 and continuing clockwise: Display 24 Call appearances/ feature buttons Line jack (on back of voice terminal) Speakerphone/headset adapter jack (on back of voice terminal) Message light Dial pad Hold/Ring button Speaker/Reset Spkr button A 2-line by 40-character display. These 24 buttons can be used e[...]

Drop button Test button Conference button Shift button • • Transfer button Volume control button • • • 10 Call appearances/ feature buttons For disconnecting from a call or dropping the last party added to a conference call. When the voice terminal is initially powered up, the green light next to [ Test ] flashes if the link with the PBX [...]

Handset Display control buttons [ Prev ] , and [ Next ] . Softkeys A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a feature. These four buttons are labeled [ Menu ] , [ Exit ] , • ?[...]

A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8434 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute,[...]

Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal for answering. (Your system manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to c[...]

Message Your Message light goes on when a caller has left a message for you. You can then follow your system manager’s local message retrieval procedures to get your message. Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want th[...]

Display Features and Features Used with the Softkeys Note: Besides the display features listed and described below, you may also be able to use up to 15 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you. Directory Searches for the extension of ano[...]

How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice[...]

Conventions Used in The Following Procedures [ xxxxx ] This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). [ Feature ] and Each of these boxes represents a button that has a [ Feature xxxx[...]

Using the Display, Softkeys and Display Control Buttons The following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the five keys labeled with arrows ( [ ▲ ] ) located directly below the display. The four display control buttons, labeled [ Menu ], [ Exit ], [ Prev ], and [ Next ] are lo[...]

The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name. For example, on the feature option screen shown on the previous page, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calli[...]

Other Softkey Features That May Be On Your Display Figure 3 shows the 15 default softkey features, those features that can be accessed with the softkeys when the voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later) switch, the system manager may substitute other softkey features in their p[...]

Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 15 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way: To access a feature with 1 Press [ Men[...]

Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) When you first power up the voice terminal, the following display appears. PLEASE RESET SPKR. Begin Cancel When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones[...]

Handset and Speaker Voice Feature Procedures When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing [ Speaker ] . If your voice terminal is set for the Speakerphone feature, pressing [ Speaker ] simultaneously activates the built-in microphone so you can place and answer calls without l[...]

3 4 Press [ Menu ] and then press the softkey below Prog or, if Prog is not available on your display, press [ Program ] or Dial AD Program access code [dial tone] Press [ AD xxxxx ] to be programmed [dial tone] 5 6 Dial outside number, extension, or feature access code you want to store (up to 24 digits) Note: You may also be able to use the softk[...]

5 6 7 Dial list item (1, 2, 3... ) [dial tone] Dial number you want to store (up to 24 digits) Note: You may also be able to use the softkeys to add special functions such as Pause, Mark, Suppress, or Wait into the programmed telephone numbers. If you are programming an outside number, be sure to include a trunk code, if applicable. Press [ # ] [co[...]

Automatic Callback You can access this feature with the softkeys only if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. To automatically place another call to an extension that was busy, did not anser, or returned a call waiting ringback tone 1 Press [ Menu ] and then press the softkey below Au[...]

Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if the feature's abbreviation, Excl, appears on the second line of one of the feature option screens. To answer a bridged call 1 Press [ xxxxx ] of bridged call Note: If your terminal has Ringing Appearance Preference, this step is not necessary; you w[...]

To use the Consult feature to talk privately with a coworker after answering a redirected call 1 2 3 Press [ Transfer ] • Call is put on hold [dial tone] Press [ Menu ] and then press the softkey below Cnslt or, if Cnslt is not available on your display, press [ Consult ] [priority ring to coworker] or Dial coworker’s extension Note: You can pr[...]

To cancel Call Forwarding 1 While on-hook, press [ Menu ] and then press the softkey below CFrwd [dial tone] or, if CFrwd is not available on your display, press [ Call Fwd ] (while on-hook) or Dial Call Forward cancel code (while on-hook) [confirmation tone] • Call Park You can access this feature with the softkeys only if the feature’s abbrev[...]

Call Pickup 1 You can access this feature with the softkeys only if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens. To answer a call placed to Press [ Menu ] and then press the softkey below a member of your pickup CPkUp group when your voice or, if CPkUp is not available on your display, termin[...]

To drop the last party added to a conference call 1 Press [ Drop ] • Last party you added is dropped You remain connected to other parties • Note: Parties other than the last one must disconnect to be released from the conference call. Dro p ✔ To disconnect from a normal call and obtain dial tone without hanging up the handset 1 Press [ Drop [...]

Hol d ✔ To put a call on hold while you answer another call, make a call, or perform some other task Note: The light beside [ Shift ] must be off. 1 Press [ Hold ] • Green light next to held call flutters Note: If you put a conference call on hold, the other parties remain connected. To answer a new call while active on another 1 2 Press [ Hold[...]

To dial a call to a member of your Dial Intercom group 1 While off-hook, press [ Menu ] and then press the softkey below IDial or, if IDial is not available on your display, press [ lcomDial xxx ] (while off-hook) [dial tone] • Green light goes on steadily Dial group member’s 1- or 2-digit code [ringback tone] • Special intercom ring is sent [...]

Leave Word Calling (LWC) You can access this feature with the softkeys only if the feature’s abbreviation, LWC (for Leave Word Calling) or CnLWC (for Cancel Leave Word Calling), appears on the second line of one of the feature option screens. To leave a message after dialing an extension (when your call is not answered, you hear a coverage or bus[...]

Messag e ✔ To retrieve a message when your Message light is on 1 See the Message Retrieval procedures under the Display Features Procedures heading. Otherwise, see your system manager for instructions regarding your local message retrieval procedures. Mute ✔ Note: When you are talking on the handset, the Mute feature affects the microphone asso[...]

Priority Calling You can access this feature with the softkeys only if the feature’s abbreviation, PCall, appears on the second line of one of the feature option screens. To place a priority call (3-burst ring) 1 While on-hook or off-hook, press [ Menu ] and then press the softkey below PCall or, if PCall is not available on your display, press [[...]

Reset Speakerphone You can adjust the speakerphone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone feature in the following ways: • Whenever you move your voice terminal to another place (even in the same room) Whenever the red light next to [ Speaker ] is fluttering • Note: You may also use this fea[...]

To adjust the speakerphone to the surrounding room acoustics While on-hook, press [ Shift ] • Red light next to [ Shift ] goes on steadily Press [ Speaker ] • Red light next to [ Shift ] goes off Red light next to [ Speaker ] blinks • • You hear a series of tones as the speakerphone performs an acoustic test of the environment. The display [...]

• • The display shows the number of the ringing pattern you have selected Red light next to [ Shift ] goes off Note: If you receive a call, go off-hook, or lose power during selection, the process is interrupted and you must start again. To adjust ringer volume if necessary (speaker is not active) 1 To raise the volume, press the right half of [...]

Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see which of these two features you can use. You can use the Reset Speakerphone feature only if your voice terminal is set for Speakerphone (listen and talk). In order for the other party to[...]

To mute the microphone associated with the handset so the other party cannot hear you 1 Press [ Mute ] • Red light next to [ Mute ] goes on and other party cannot hear you 2 Press [ Mute ] again to resume talking to other party through handset • Red light next to [ Mute ] goes off and other party can hear you again To activate the speaker while[...]

The display shows • SPEAKER L>>> > H (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external speakerphone attached to your voice terminal. To prevent the other Note: If the Speakerphone feature is not acti[...]

Test ✔ To test the lights and the display on your voice terminal • 1 While on-hook or off-hook, press and hold [ Test ] • Green light next to [ Test ] goes on Note: If the green light next to [ Test ] flashes rather than goes on steadily, it means the voice terminal is not communicating with the PBX. In such a case, see your system manager. T[...]

Display Feature Procedures This section includes the procedures for the display features you may use with the 8434 voice terminal. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 15 softkey features. For procedures on using the display and softkeys and a list of the features [...]

To place a call to the name shown 1 2 Lift handset While name is shown, press [ Call Disp ] Note: You can also leave your handset on-hook. The speakerphone will turn on automatically when you press [ Call Disp ] . Exit (Normal) ✔ To exit any display feature and return to normal display 1 Press [ Exit ] • Display will show call information for a[...]

Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) 1 Press [ Msg Rtrv ] Press [ Next Msg ] to see first message (and then for each following message) 2 To return a call to message sender 1 2 Lift handset Press [ Call Disp ] while any part of message is shown Note: You can also leave your han[...]

Normal (Exit) ✔ To exit any display feature and return to 1 Press [ Exit ] • normal display Display will show call information for active call appearance Stored Number You can access this feature with the softkeys only if the feature’s abbreviation, View, appears on the second line of one of the feature option screens. To view a number stored[...]

To see the number you last dialed 1 2 Press [ Menu ] and then press the softkey below View or, if View is not available on your display, press [ Stored ] Press the softkey below Last or, if Last is not available on your display, press [ LastDialed ] or Dial Last Number dialed code Time/Date You can access this feature with the softkeys only if the [...]

Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones 1 ring — A call from another extension. • • • • 2 rings — A call from outside or from the attendant. 3 rings — A priority call from another extension, or from an [...]

Troubleshooting Problem Solution A feature doesn’t work 1 Reread the procedure and try again. as noted in this guide. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal. 4 You may have an older version of System 75; thus, som[...]

Problem Solution Make sure the ringer is turned on. The telephone doesn’t ring. 1 2 3 4 5 Set the ringer volume to a higher level. Place a test call from another extension to your extension. Check the line cord to make certain it is securely connected at both ends. If there is still a problem, see your system manager. The lights do not go on next[...]

Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and r[...]

handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver. message retriever A person authorized by the system manager to retrieve messages for other users. off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or when t[...]

stored number A telephone number which has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial telephone number, an extension number, or a feature or trunk code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it i[...]

Quick Reference Lists Feature Access Codes Code Feature Code Feature ABBREVIATED DIALING CALL PARK List 1 Answer Back CALL PICKUP LAST NUMBER DIALED List 2 List 3 Program LEAVE WORD CALLING CALL FORWARDING- BUSY DON’T ANSWER Cancel PRIORITY CALLING Cancel SEND ALL CALLS CALL FORWARDING- FOLLOW ME Cancel Cancel[...]

Trunk Codes Abbreviated Dialing ✭ Description Code Personal List 1 Personal List 2 Personal List 3 Item No . Name Name Name Miscellaneous 1 2 3 4 5 6 7 8 9 0 Description Extension Message Attendant AUDIX • You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager.[...]