AT&T EL52409 manual

User’s manual E L 5 2 2 0 9 / E L 5 2 2 5 9 / E L 5 2 3 0 9 / E L 5 2 4 0 9 / E L 5 2 4 1 9 / E L 5 2 4 5 9 D E C T 6 . 0 c o r d l es s t e l e p h o n e / answering sy st em with caller ID/call waiting[...]

Model #: EL52209 (two handsets) EL52259 (two handsets) EL52309 (three handsets) EL52409 (four handsets) EL52419 (four handsets) EL52459 (four handsets) Type: DECT 6.0 cor dless telephone/answering sy stem Serial #: (found on the bott om of the telephone base) Purchase dat e: Place of purchase: Both the model and serial number of your A T&T prod[...]

P arts checklist Save your sales r eceipt and original packaging in the event warranty service is necessary . Y our telephone contains the foll owing items: T elephone base Battery f or cordl ess handset (2 for EL52209) (2 for EL52259) (3 for EL52309) (4 for EL52409) (4 for EL52419) (4 for EL52459) AC power adapter for telephone base T elephone lin[...]

T able of c ont ents U se r’ s m a n u al E L5 22 09 /E L5 22 59 /E L5 23 09 / E L5 24 09 /E L5 24 19 /E L5 24 59 D E CT 6 .0 c o r d le ss t e l e ph on e/ answering sys tem with caller ID/call waiting Getting s tarted Quick ref erence guide - handset ......... 1 Quick ref erence guide - t elephone base ..........................................[...]

Information about caller ID with call waiting ............................................ 31 Caller ID operation ...................................32 Memory match ..................................... 32 Missed (new) calls indicator .......... 32 Caller ID history .........................................33 How the caller ID history (call log) wo[...]

1 Quick r ef er ence guide - handset Menu Using menus Press p DIR or CID q to scroll through menu it ems. Press MENU / SELECT to select or modify a highlighted item. Pr ess OFF /CLEAR to cancel an operation, back up to the previous menu, or exit the menu display . Main menu The > symbol highlights a menu item. REDIAL/P AUSE Press to view r edial[...]

Getting started 2 Quick r ef er ence guide - t elephone base IN USE indicator On when the handset is in use or when the answering system is answering an incoming call. Flashes when another telephone is in use on the same line. Flashes quickly when there is an incoming call. VOICEMAIL indicator Flashes when you have new voicemail. V oicemail service[...]

Getting started 3 Install the telephone base close to a telephone jack and a power outlet not controll ed by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 7). For optimum range and better reception, place the telephone base in a central and open location. If you subscribe to high-speed[...]

Getting started 4 IMPORT ANT INF ORMA TION Use only the power adapter(s) supplied with this pr oduct. T o order a r eplacement power adapter , visit our website at www .telephones.at t.com , or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 . The power adapters ar e intended to be corr ectly oriented in a vertical or floor mount position.[...]

Getting started 5 Bat t ery installation & char ging Install the batt ery as shown on the next page. Once you hav e installed the battery , the screen indicates the bat tery status (see tabl e below). If necessary , place the handset in the telephone base or char ger to charge the batt ery. For best performanc e, keep the handset in the char ge[...]

Getting started 6 Bat t ery installation & char ging Step 1 Step 2 Step 3 Plug the battery connector secur ely into the sock et inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. Align the cov er flat against the battery compartment cover , then[...]

Getting started 7 W all Installation Y our telephone base is ready for t abletop use. If you want t o mount your telephone on a wall, use the pr ovided wall mount brack et to connect with a standard dual-stud t elephone wall mounting plate. If you do not have this mounting plate, you can pur chase one from many har dware or consumer electronic r et[...]

Getting started 8 W all Installation W all to tablet op installation 1. Rem ov e t he wal l mo unt b rac ket from th e w all . If the tel ephon e l ine co rd a nd pow er ada pte r cor d ar e bu ndl ed, un tie the m fir st. 2. Lift th e t eleph one b ase up t o de tach it fr om th e pla stic wall mo unt brac ke t. Unp lug th e t eleph one li ne cor [...]

9 T e l ep ho ne s et t i n g s Menu settings Use the menus to change the telephone’s set tings. 1. Press MENU/ SELE CT in idle mode (when the phone is not in use) to enter the main menu. 2. Use q CID or DIR p to scroll t o the feature to be changed. When scrolling thr ough the menu, the top menu item is always highlighted with a > s ymbol. 3.[...]

Handset settings 10 T elephone settings Ringer tone This featur e allows you to choose one of 10 ringer tones. 1. Press MENU/ SELE CT when in idle mode to enter the main menu. 2. Use q CID or DIR p to scroll t o >RINGER T ONE , then press MENU /SELECT . 3. Press q CID or DIR p to sample each ringer tone. 4. Press MENU /SELECT to save y our prefe[...]

Handset settings 11 T elephone settings Set date/time The answering system announces the dat e and time of the message prior to playing it. Bef ore using the answering syst em, set the date and time as follows. If you subscribe t o caller ID service, the day , month and time are set automatically with each inc oming call. However , the year must be[...]

Handset settings 12 T elephone settings V oicemail (visual message waiting) indicat or If you subscribe to a voic email service offered b y your local telephone company , the voicemail waiting indicat or feature will provide visual indication when y ou have new voicemail messages. The VOICEMAIL light on the tel ephone base will flash, and NEW VOICE[...]

Handset settings 13 T elephone settings Home ar ea code If you dial seven digits to mak e a local call (no area code r equired), enter your area code int o the telephone as the home ar ea code. When you rec eive a call from within your home ar ea code, the caller ID history only displays the seven digits of the telephone number . This featur e make[...]

Handset settings 14 A ns we r in g s ys t e m se t ti ng s Use the answering system menu t o turn the answering system on or off , recor d your announcement (greeting), change the number of rings, remot e access code and message al ert tone. 1. When the handset is in idle mode, press MENU/ SELE CT to enter the main menu. 2. Press MENU /SELE CT agai[...]

Handset settings 15 Answering syst em settings Announcement An outgoing announcement is the gr eeting callers hear when calls are answered by the answering s ystem. The telephone has a pr erecor ded outgoing announcement, “Hello. Please leave a message aft er the tone. ” Y ou can use this announcement, or recor d your own announcement. Y ou can[...]

Handset settings 16 Answering syst em settings T o delet e your outgoing announc ement: 1. When the handset is in idle mode, press MENU/ SELE CT to enter the main menu. 2. Press MENU /SELE CT again. 3. Press q CID or DIR p to scr oll to >ANS SY S SETUP , then press MENU /SELECT . 4. Press q CID or DIR p to scr oll to >ANNOUNCEMENT , then pres[...]

Handset settings 17 Answering syst em settings Remot e access c ode T o access your answering system r emotely fr om any touch tone phone, y ou need to enter a two-digit number (10-99). Unl ess you change it, the remote access code is 19. T o change the remote access c ode: 1. When the handset is in idle mode, press MENU/ SELE CT to enter the main [...]

Handset settings 18 Answering syst em settings Message alert tone When the message alert tone is set to ON , and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. To change the setting: 1. When the handset is in idle mode, press MENU/ SELECT t o enter the main m[...]

19 M ak in g, a ns we ri ng , a nd e nd in g c al l s Making a call T o make a call, press PHONE/ FLASH or SPEAKER , then enter the telephone number . The screen display s the elapsed time as you talk (in hours, minutes and seconds). NOTE: Press PHONE /FLASH to access services from your local telephone company does not affect the elapsed time. On-h[...]

T elephone operation 20 H an ds et o pe r a ti on Speak erphone information During a call, press SPEAKER to switch between hands-free speak erphone and normal handset use. Press OFF/ CLEAR to hang up. NOTES : 1. If you use the speakerphone during L OW BA TTERY mode, the handset is not lit exc ept for the SPEAKER button. 2. The speakerphone uses mor[...]

T elephone operation 21 O pt io ns w hi l e o n ca ll s Volume control While on a call, press q VOLUME/ CID to decrease or press p VOLUME/ DIR to increase the listening volume. NOTES : 1. Han ds et a nd s pe ak erp hon e vo lu me s et tin gs a re in de pe nd en t. 2. Wh en t he vo lume r ea ch es t he m in im um o r ma ximu m s et tin g, y ou h ea [...]

T elephone operation 22 Options while on calls Chain dialing Use this feature t o initiate a dialing sequence from numbers stor ed in the directory , caller ID history or r edial while you are on a call. Chain dialing can be useful if you wish to ac cess other numbers (such as bank account numbers or ac cess codes) from the dir ectory, caller ID hi[...]

23 M ul ti p l e h a n ds et u se Handset locat or The handset locator featur e is useful if you misplace any handsets. T o start the paging tone: Press HANDSET L OCA TOR at the tel ephone base to start the paging t one on all handsets for 60 seconds. NOTE: if you pr ess OFF/ CLEAR or MUTE/ DELETE on a handset, the ringer of the handset is silenced[...]

Multiple handset use 24 Multiple handset use Inter com Use the interc om featur e for conversation between handsets. 1. Press INT on your handset when not in use. • If you have a two-handset system, your handset scr een shows CALLING O THER HANDSET . • If you have more than two handsets, your scr een shows INTERC OM TO: Use the dialing ke ys to[...]

Multiple handset use 25 Call tr ansfer using int er com Use the interc om featur e to transf er an external call fr om one handset to another . 1. During a call, press INT . • If you have a two-handset system, the outside call is put on hold, your handset screen shows CALLING O THER HANDSET . The other handset rings and its screen shows O THER HA[...]

26 About the dir ect ory Shar ed dir ectory The direct ory is stored in the t elephone base, and is shared by all handsets. Changes made to the dir ectory on any one handset will apply to all. NOTE: Only one handset can review the directory at a time. If another handset attempt s to enter the directory , the screen shows NOT A VAILABLE A T THIS TIM[...]

Directory 27 Cr eat e dir ectory entries T o cr eate a new dir ectory entry 1. Press MENU/ SELECT in idle mode t o enter the main menu. 2. Press q CID or DIR p to scroll t o > DIRECTOR Y , then press MENU /SELECT . 3. Press q CID or DIR p to highlight >S TORE . 4. Press MENU /SELE CT . 5. Enter the telephone number when pr ompted. • Use the[...]

Directory 28 Cr eat e dir ectory entries 7. Enter the name when prompt ed. • Use the d ial pad to enter a nam e (up to 15 char acte rs). Each t ime y ou pr ess a k ey , the cha ract er on that ke y appea rs. Ad dition al k ey pr esses pr oduce ot her ch aract ers on tha t k ey . See the chart below . – Press q CID or DIR p to move the cursor t [...]

Directory 29 R eview dir ect ory T o r eview dir ectory entries 1. Press DIR p when in idle mode to show the first entry in the dir ectory. to show the first entry in the dir ectory . DIRECT ORY EMPTY appears if there are no dir ectory entries. -OR- Y ou can also show the first in the directory by first pr essing MENU/ SELECT when in idle mode, the[...]

Directory 30 T o d i a l, d e l et e o r e di t en tr ie s T o dial, delete or edit a directory entry (name and number), the entry must be shown on the handset. Use directory sear ch (page 29) to show an entry. Display dial T o dial a displayed number from the direct ory, press PHONE /FLASH or SPEAKER . T o delet e an entry When a directory entry a[...]

31 About caller ID This product supports caller ID servic es provided by most local telephone servic e companies. Depending on your service subscription, you may see the caller’s number , or the caller’s name and number that are sent by the t elephone company after the first or sec ond ring. Caller ID allows you to see the name, number , date a[...]

Caller ID 32 C al l er I D o p e r at i o n Memory match If the incoming telephone number e xactly matches a telephone number in your dir ectory, the name that appears on the screen mat ches the corresponding name in your direct ory . For e xample, if Christine Smith calls, her name appears as Chris if this is how you enter ed it into your dir ecto[...]

Caller ID 33 Caller ID hist ory How the caller ID his tory (call l og) works The telephone stor es caller ID information about the last 50 incoming calls in the telephone base. Entries ar e stored in reverse chr onological order . The phone deletes the oldest entry when the log is full to mak e room for new calls. This information is common t o all[...]

Caller ID 34 Caller ID hist ory T o r eview the caller hist ory 1. When a handset is in idle mode, press q CID t o review the caller ID history in r everse chronol ogical order starting with the most recent call. -OR- Y ou can also review the caller ID history by pr essing MENU /SELECT , then pr ess q CID or DIR p to scroll t o >CALL L OG , then[...]

Caller ID 35 Caller ID hist ory Dial a call log entry 1. When in the call log, press q CID or DIR p to browse. 2. Press PHONE/ FLASH or SPEAKER to dial the entry. Delet e entries • Press MUTE /DELETE to delete the shown entry fr om the caller ID history. • Follow the steps below to del ete all caller ID entries. 1. Press MENU/ SELE CT in idle m[...]

Caller ID 36 R easons for missing caller ID inf ormation There ar e also occasions when other information or no information shows f or various reasons: On-scr een message Reason PRIVATE NUMBER The caller pref ers not to show the phone number . PRIVATE NAME The caller pref ers not to show the name. PRIVATE CALLER The caller pref ers not to show the [...]

37 About the answering syst em Answering sys tem and voic email Y our telephone has separate indicat ors for two differ ent types of voice messages: those left on its built-in answering s ystem and those left at your service pr ovider’s voicemail (fees ma y apply). Y our telephone’s built-in answering system messages and voic email messages are[...]

Answering system 38 About the answering syst em New message indication The message window on the telephone base flashes and shows on the handset when there ar e new answering system messages. If the new message alert tone is turned on, the t elephone base beeps every 10 seconds when ther e are unreviewed messages. NOTE: If the answering system has [...]

Answering system 39 Messages playback If you have new messages, you hear only the new messages (oldest first). If there are no new messages, the system plays back all the messages (oldest first). When playback begins, the total number of messages is announc ed. Befor e each message, you hear the day and time it was r eceived. After the last message[...]

Answering system 40 Messages playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When playing messages ar e playing on the telephone base: • Press VOLUME button to adjust the message playback volume. • Press SKIP to skip to the next message. • Press REPEAT to rep[...]

Answering system 41 R ecor ding & playing memos Memos are messages you r ecord at a handset. They are sav ed, played back and deleted e xactly like inc oming messages. Y ou can record a memo as a reminder to y ourself, or l eave a message for others who use the answering system. Memos ar e played the same way as message. See Message playback on[...]

Answering system 42 Base message count er displays The base message counter display s the total number of answering syst em messages. See the table below for other message c ounter displays. Message count er displays 0 No messages. 0-6 T elephone base ringer level while adjusting. 1-99 T otal number of old messages and memos. Current message number[...]

Answering system 43 R emote ac cess Y ou can access the answering system r emotely by dialing y our home telephone number fr om any touch-tone t elephone. T o remotely acc ess the answering system: 1. Dial your telephone number fr om any touch-tone telephone. 2. When the system answers, ent er the two digit remote ac cess code ( 19 is the default c[...]

Answering system 44 R emote ac cess NOTES: 1. If yo u d o no t en te r a val id r em ot e a cc ess c ode, th e sy ste m an swe rs the ca ll a ut oma ti ca ll y. 2. If yo u p au se f or m or e t han fou r s ec onds du ri ng r emo te ac ces s, y ou hear a he lp m en u li st in g al l fe atu r es a nd c om ma nd s. I f th er e i s no co mma nd f or a [...]

45 Alert t ones and lights Handset screen icons Batt ery status - bat tery is charging (animat ed displayed). Batt ery status - low bat tery (flashing); place handset in tel ephone base or charger to r echarge. SPEAKERPHONE - the speakerphone is in use. Ringer off - the handset ringer is turned off. NEW VOICEMAIL - new voic email received fr om the[...]

46 Handset display scr een messages Scr een display messages ALREADY SAVED The telephone number you have ent ered is already st ored in the directory . CALL LOG EMPTY Y ou are accessing an empty caller ID history . CALL TRANSFERED An outside call from one handset is tr ansferred to another handset. CALLING HANDSET X (For syst ems with three or more[...]

47 Appendix B Handset display scr een messages NO LINE There is no telephone line c onnected. NO SIGNAL, CALL ENDED The handset is out of range while on a call. NOT AVAILABLE AT THIS TIME Someone else is already using the direct ory or caller ID history . OTHER HANDSET IS CALLING (For syst em with two handsets) The other handset is calling. OUTSIDE[...]

48 T r o ub l es h o o ti ng If you hav e dif ficul ty with yo ur ph one , pleas e try the sugge stions be low . For Customer Service, visit our website at www .telephones.at t.com or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 . My phone doesn’t work at all. • Make sure the power cor d is securely plugged in. • Make sure that th[...]

Appendix C 49 C ONNECTING... appears on my cordl ess handset. • Ensure that the telephone base is powered up. • Place the cordless handset in the tel ephone base for one minute to allow the c ordless handset and base t o resynchr onize. • Move the cordless handset closer t o the telephone base. Y ou might have moved out of range. T r oublesho[...]

Appendix C 50 T r oubleshooting The batteries will not hold a charge. • If the cordless handset is in the telephone base or charger and the char ge light does not come on, ref er to The char ge light is off (page 53) in this T roubl eshooting guide. • Charge the battery in the cor dless handset for at least 16 hours. For optimum dail y performa[...]

Appendix C 51 T r oubleshooting • Do not install this phone near a microwave oven or on the same electrical outlet. Y ou may experience decreased performanc e while the microwa ve oven is operating. • If your phone is plugged in with a modem or a surge protect or, plug the phone (or modem/sur ge protect or) into a differ ent location. If this d[...]

Appendix C 52 • Make sure that the ringer is not turned off . Refer to Ringer volume on page 9 in this user’s manual. • Make sure the tel ephone line cord is plugged secur ely into the telephone base and the t elephone jack. Make sure the power cor d is securely plugged in. • The cordless handset may be too f ar from the telephone base. •[...]

Appendix C 53 • Other electronic products can cause int erferenc e with your cor dless phone. Try inst alling your phone as far away as possibl e from electr onic devices such as wireless r outers, or other cordless t elephones. • Move the handset closer to the base. The operating range may vary with envir onmental conditions and time of use. T[...]

Appendix C 54 Incomplete messages. • If a caller leaves a very long message, part of it may be lost when the system disc onnects the call after f our minutes. • If the caller pauses for longer than seven seconds, the system st ops recor ding and disconnects the call. • If the system’s memory becomes full during a message, the system st ops [...]

Appendix C 55 • If the memory is full or if the answering system is off, the answering system answers a fter 10 rings. • In some cases, the answering system is affected b y the ringing system used buy the t elephone service pro vider (page 37). • If you subscribe to voicemail service, change the number of rings so that your answering system a[...]

Appendix C 56 Common cure for electr onic equipment. If the telephone does not seem to be r esponding normally , try putting the cordless handset in the telephone base or char ger . If it does not seem to respond, do the following (in the or der listed): • Disconnect the power to the telephone base. • Disconnect the cordless handset bat tery , [...]

57 T aking car e of your tel ephone Y our cordless tel ephone contains sophisticated electr onic parts, so it must be treat ed with care. Avoid r ough treatment. Place the handset down gently . Save the original packing materials t o protect y our telephone if you ever need to ship it. Avoid wat er Y our telephone can be damaged if it gets wet. Do [...]

58 Important saf ety information Th is sym bol is t o al er t yo u to imp ort an t o pe ra ti ng o r se rvi ci ng in st ruc ti on s tha t ma y ap pea r in th is us er ’s man ual . Al wa ys f ol low b as ic sa fe ty p re ca uti ons w he n u sin g th is pr odu ct to r ed uc e the ri sk of in ju ry , f ir e, or el ec tri c s hoc k. Safety inf ormati[...]

Appendix E 59 Important saf ety information • R echargeabl e batt eries: This product contains nick el-metal hydride rechar geable batteries. Exercise car e in handling batteries in order not to cr eate a short circuit with conductive material such as rings, bracel ets, and keys. The batt ery or conductor may ov erheat and cause harm. Observe pro[...]

60 F CC P art 68 and ACT A This equipment complies with Part 68 of the F CC rules and with technical r equirements adopted by the Administrative Council for T erminal Attachments (A CT A). The label on the back or bottom of this equipment cont ains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be pro[...]

61 F CC P art 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can[...]

62 Limit ed warr anty The A T&T brand is used under license - any repair , replacement or warranty servic e, and all questions about this product should be dir ected to: In the United Stat es of America, visit www .tel ephones.att.c om or call 1 (800) 222-3111 . In Canada, call 1 (866) 288-4268 . 1. What does this limited warr anty cover? The m[...]

Appendix H 63 Limit ed warr anty 5. How do you get warr anty service? T o obtain warranty service in the Unit ed States of America, visit www .tel ephones.att.c om or call 1 (800) 222-3111 . In Canada, call 1 (866) 288-4268 . NOTE: Bef ore calling for service, please r eview the user’s manual; a check of the PRODUCT controls and f eatures may sav[...]

64 T echnical specifications Operation Operating time* T alk time (handset) Up to eight hours T alk time (speakerphone) Up to five hours Standby Up to six days * Operating times varies depending on your actual use and the age of the bat tery . DECT 6.0 digit al technology The A T&T DECT 6.0 products offer unsurpassed r ange performance and soun[...]

65 I nd e x A AC adapter , 4 Alert tone, 18 Announcement, 15–16 delete outgoing announc ement, 16 play current announc ement, 15 recor d a new announcement, 15 Answering calls, 19 Answering system Answer on/off - base, 37 Answer on/off - handset, 14 Operation, 37–44 Settings, 14–18 Auto off , 19 B Battery char ging, 5-6 Battery inst allation,[...]

66 Inde x M Maintenance, 57 Making calls, 19 Memory match, 32 Memos, 41 Message, Alert tone, 18 Counter display , 42 Playback, 39 Missed calls indicator , 32 Mute, 21 N Names, enter into dir ectory, 28 search for , 29 Number of rings, 16 O On-hook dialing, 19 Outgoing announcement, 15–16 P Paging tone, 23 Phonebook, see Directory , 26 Power adapt[...]

R emote ac cess wall et car d Use the wallet card bel ow to help you remember c ommands to contr ol your answering system fr om any touch tone t elephone. Fold her e. Cut along dotted line. Action Remot e command Play all messages .................. 1 Play new messages ............... 2 Delete the message .............. 3 Delete all old messages ..[...]

www .tel ephones.att.c om © 2009 Advanced American T elephones. All Rights Reserved. AT&T and the A T&T logo are trademarks of A T&T Intellectual Property licensed to Advanced American T elephones, San Antonio, TX 78219. Printed in China. Issue 8 A T&T 09/09.[...]