Auerswald 4410 USB manual

Operator´s manual for the User ISDN PBX Systems COMmander 쏐 Basic COMpact 441 0 USB COMpact 2206 USB[...]

Abbreviations used in the Manual CF C all F orward ing DDI D irect D ia lling I n number in ca se of a PTP con- nect ion GSM G lobal S yste m for M obi le Communic ations PD P ulse D ialli ng DTMF D ual T one M ulti- F requency dial ling MSN M ultiple S ubscribe r N umber in c ase of a PTMP connec tion NT N etwork T erminati on unit f or the basic [...]

Table of Contents 3 Table o f Contents Introduction ...... ..... .... ...... .... ..... ...... .... ...... ..... .... ...... .... .... ....... .... ...... .... ..... ...... .... ...... ..... .... ...... .... ..... ...... .... ...... ..... .... ...... .... .... ....... .... ...... .... ..... ...... . 7 Usage and Functionality .. ..... ...... .... ..[...]

4 Table of Contents Talking t o a Visitor at the Door ( Door Termin al Call) ....... .... .... ...... ..... ...... .... .... ....... .... .... ...... ..... ...... .... .... ....... .... .... ...... .... ....... .... .... ...... . ....... .. 21 Your Telephone rings with the Door Bell Rhythm ............................................. .............[...]

Table of Contents 5 You like to use the Wake-up Functi on of the PBX ... ....... .... .... ...... ..... ...... .... .... ....... .... ...... .... .... ....... .... .... ...... ..... ...... .... .... ....... .... .... ...... ..... ...... . 35 Configure Wake-up Time and activate the Funct ion for one s ingle Wake-up .............................. ...[...]

6 Table of Contents Call Groups (Teams) ..... ...... ..... .... ...... .... ....... .... .... ...... ..... .... ...... .... ....... .... .... ...... .... ....... .... .... ...... ..... .... ...... .... ....... .... .... ...... ..... .... ...... .... ....... .... ... 52 Log in/out as a Member of a Group if you are only M ember of one Group .........[...]

Introdu ction 7 Introduct ion Dear Customer! When you read this operation instructions probably the PBX has already been installed, started and absolut ely configured to your requirements. I n this case pleas e take a little bit of time and read the instruction of this manual. Then simply try some of these functions and familiarize yourself with th[...]

8 Instructions for using the Manual 왎 Up to 57.600 bps data transfer (V.90) on t he analog extensions. 왎 Exchange line reservation, pickup and explicit call transfer to an external phone. 왎 Dialling support by PC (TAP I). 왎 PBX software update via PC or telephone connection. 왎 Remote programm ing via exch ange line from the out side. 왎 [...]

Introduction 9 If you find s uch a procedu re descr ibed this way, execute the stated actions step by step from the lef t to the right. Sym bols that are stated one under the other ar e at your dis posal as an alternative. Depending on your functional goal, you can exchange these sym bol against the symbol in the f irst row. Example for Programming[...]

10 Telephoning Telephoning The PBX is able to signal an inbound call in different ways, e.g. by a ringing telephone or by a knocking tone in the receiver of a busy tele- phone. If a telephone r ings, you will often recognize wher e the call comes from. (For some of the ISDN telephones only „a long tone, pause etc.“ is poss ible.) In case of an [...]

Telephoning 11 If the waiting call is an A larm call, the current ly existing call will be terminated when accep ting the waiting Alarm call. How to accept an alarm call is described on p. 22 . If you have already a Query call when it knocks, at least one of both calls has to be finished first. If you have an analog telephone where you can ex ecute[...]

12 You like to separate the Charges of ex ternal Calls to dif ferent Accounts The PBX phonebook entries (number and name) are accessible from the phonebook menu of the system telephones COMfortel 1500/2500 and COMfort 1000/1200/2000 plus. A number presented by an inbound call matching an entry in this phonebook, will be repre- sented by the name in[...]

Telephoning 13 Recall on no Reply: If the called person does not take the call, you will be able to reac h him without repeating the call by starting a recall in case of no Reply. The function is possi ble for internal as well as external calls. The necessary ISDN feature „Call Completion on No Reply (CCNR)“ will be supported by P BX. If you ha[...]

14 You are Dialling a N umber and are Hearing the bus y Tone up in case of an external ringing may also be a signal for a missing call- ing authorization. If you always hear the busy tone after dialling a Short-Code Dialling number, this will point to a missing cal ling authorization mode or to a not programmed Short-Code Dial Number. On the system[...]

Telephoning 15 During a call different situations may occur e.g. you like t o ask another person to this conversation issue or another caller tries to reach you. You are not forced to finish the current call to react to these circum- stances, you will be able to put th is call on hold in the PBX or to park it for a short time period. Query Call: If[...]

16 You are in a Call and like to Trans fer it key/menu, you also will be able to use this c omfortable operation (see manual of the telephone). If you are requested to enter the telephone number using the T-Net function, you will have to enter the Exc hange Line Access Number 0 in c ase of external calls. T he PBX supports also internal or Sh ort-C[...]

Telephoning 17 You can only transfer an external call to another external calling partner this way if the n ecessary perm ission for exc hange line to exchange line switching was configured for your telephone with the configuration program COMset (this does not apply to an external call made via an analog VoIP/GSM adapter). A transferred call betwe[...]

18 You are in a Call and like to Trans fer it If you hear the busy tone after dialling t he internal telephone number, the telephone number is already in use for an „Open Query “. Use another configured telephone number for an „Open query“ - if it exists. If the called subscriber does not take the call (ringing period may be configured via [...]

Telephoning 19 During a Query you are talking to a s ubscriber while your first calling partner is put on hold in the background in the PBX. and listens to the Music on H old. A Query is start ed by calling a Query partner, by using the Pickup function during a call or by accepting a waiting call announced by t he knocking tone. Transfer: If you st[...]

20 You have a Conference Call With ISDN telephones and the syst em telephone a „Confer- ence“ is started with an existi ng function key or via menu (e.g . with „conf“, „Conferenc e“ or „3-party Conference“; see manual of the tel- ephone). If you use an analog telephone as an internal subscriber tele- phone where you can set the „s[...]

Telephoning 21 If you use an analog telephone as an internal subscriber tele- phone where the „finishing of a Conference and back to Alter- nation“ is execut ed via T-Net funct ion key/menu, y ou can a lso use this comfortable operation (s ee manual of the telephone). In order to „finish a Conference selectively“ this funct ion must be supp[...]

22 You like to take an Emergency Call On the system telephone COMfortel 1500/2500, COMfort 1000/ 1200/2000 plus and smar- tel-i (only on COMmande r Basic) th e door bell ringing is shown in the m enu. By press ing the key under „door“, you can open the door menu without interrupting the conversa- tion (see manual of the telephone). If the „do[...]

Settings 23 Settings The programm ing functions starting wit h „7“ and the public password (default is „2“) are available and changeable by each user on his te lephone. Some of these functions can be used on T-Net telephones with T-Net functions keys or menus and are n ot password prot ected. The same is valid f or functions controlled with[...]

24 You like to stay reachable during your Calls After a power f ailure the time information is lost. In this case au- tomatic switching and the Wake-up function will not be per- formed. After adjust ing the time by the programm ing sequence on p. 47 or by an out bound external c all the f unctions will be active again (you can configure in COMset a[...]

Settings 25 Thanks to the subscriber Call Forwar ding (CF) you are able to forward internal and external calls that ar e targeted to your telephone to other internal telephones or external connections. You or your corresponding substitution can take these calls on another telephone. So the subscriber Call Forwar ding enables you or your correspondi[...]

26 Somebody should be reachable for internal/external Caller s to your Telephone Number (Subscriber Call Forwarding) case of external telephone numbers. On the PBX yo u can also enter internal or Short-Code Dial Num bers as des tination telephone numbers. Here you can also us e the T-Net digit order that means you are able to switch on the „Call [...]

Settings 27 You are in need of an analog DTMF telephone, an ISDN tele- phone with DTMF signalling or a DTMF sender. The PBX has to be configured cor respondingly with the conf iguration program COMs et. You must have knowledge of the remote switching and programming MSN/DDI and the ex ternal password progr ammed with the configura- tion program COM[...]

28 External Callers should always reach Somebody when calli ng your external Numb er (MSN /DDI Call Forwarding) If you like to be reachable al ways for external c alls even if you are not at home at the moment and if nobody can take the call on the internal telephones, use the M SN/DDI Call Forwarding. Thanks to the M SN/DDI Call Forwarding you are[...]

Settings 29 Switch the a lready config ured MSN/DDI Call Fo rwarding on/of f for an Exc hange Line T elephone Num ber b7 Q 1 2 1 * *M # Switch on MSN/DDI Call Forwarding withou t entr y of t elephone number because number has already been saved public pass- word „CF unco nditiona l“ (for „C F on busy“: 13 inst ead of 12, „C F on no Repl y[...]

30 You do not like t o be called You are in need of an analog DTMF telephone, an ISDN tele- phone with DTMF signalling or a DTMF sender. The PBX needs to be configured for this operation with the configuration software COMset. You need to know the remote switching and programm ing MSN/DDI and the external password that has been configured with COMs[...]

Settings 31 The PBX enables you to call easy and without prior thinking via the cheapest available ne twork provi der. This is called automatic Least Cost Routing. With LCR the P BX selects the corresponding prefix telephone num ber of the provider pr oposed for the corresponding time for each external call you start and dials it f irst. Example: Y[...]

32 You like to retrieve and analyse Call C harge Data The Call Allowance c an also be managed with t he PC program COMtools ( p. 60 ). To use the function „Call Allowanc e“ without restricti ons, you will need the feature „Advice of charge durin g the call (AOCD)“ for your ISDN exchange line. With „Advice of charge at the end of the call [...]

Settings 33 If you do not like to analys e your data on the PC, but like to send the data directly to a printer, you can conne ct directly a serial printer to the serial port. You have to c onfigure the parameters o f the serial port in the printer (no handshake, 9600 baud, 8 bit data, 1 stop bit, no parity). The following shortcuts/IDs ar e used i[...]

34 You like to use the Serial Interface for Special Functions The default factory setting is „ no special fun ction “. Other operation modes are: Dial with a PC tele phone: An internal subscriber can use a PC dialler on a connect ed PC. This P C telephone needs to be configured in COM- set . Continuou s call data o utput: With t his configurati[...]

Settings 35 You can enter „100-digit long Shor t-Code Dial Numbers“ wit h the PC software COMtools. Th ese can contain letters and tokens to enter pre- defined messa ges to pagers. The emergenc y call priority function ( configured in COMset) provides an exchange line in any circumstance for an emer- gency Short-Code D ial Number call to an ext[...]

36 You like to use the Wake-up Function of the PBX Configure W ake-up T ime and act ivate the Function for one si ngle Wake-u p b7 Q 7 6 U Ö # e.g. for 1: Set Wake-up time f or Mo and activate for on e single Wake-up on the first possible Wake-up tim e your teleph one publ ic password ti me: 00 -23 (hour s), 00-59 (minu tes) Day 1 -7: Monday - Su [...]

Settings 37 Various tones in the receiver are r epr esenting different status informa- tion about the PBX. The P BX is generating t he following tones: 왎 Extern al di al t one: This tone is a continuous dial tone. You will hear this tone after dialling the Exc hange Line Access Number (Direct Exchange Line Telephone: A fter taking the receiver of[...]

38 You like to configure Ringer Rhythm s and listen to t he Result If you have already test-lis tened t o a tone it will be enough to dial the digit + # for the next tone. Ringer Rhythms for internal Calls: To identify calls to two separate telephones in one room, you can change it. Ringer Rhythms fo r external Calls: To identify external calls to [...]

Settings 39 The default is 1 x long for each existing te lephone number. As ISDN telephon es most often support their own ringer m elo- dies only and not the melodies of the PBX, you may listen with analog telephones only. With the automatic dialling functi on you can configure your telephone to dial automatically an internal or external number. Th[...]

40 You want to listen into a Room (Room Monitoring) You can also use the T-Net sequence, you can acti vate the „connection without dialling“ with *53* + number + # and deactivate with #53# . If you are using an analog telephone that de/ activates „connection without dialling“ by T-Net function key/menu, you can use this comfor table functio[...]

Settings 41 You are in need of an analog DTMF telephone, an ISDN tele- phone with DTMF signalling or a DTMF sender. The PBX nee ds to be conf igured with t he configuration program COM- set for this purp ose . You need to know the remote switching and programming MS N/DDI configured with the confi guration program COMset . If you wait to long with [...]

42 Use the Remote Switching Relay (via Telephone) On the system telephone COMfortel 1500/2500, COMfort 1000/ 1200/2000 plus and smar- tel-i (only on COMmande r Basic) th e relays can be switched comf ortably via menu ( see manual of the tele- phone). If you like to switch a r emote switching relay from an int ernal telephone, this telephone needs t[...]

Settings 43 You need to know the remote switching and programm ing MSN/DDI configured with the confi guration program COMset. If you call the PBX and enter the corr ect external passw ord as described here, you will hear the external acknowledgem ent tone. Now you use the same programming digits as from the internal telephone (after the password). [...]

44 You like to change the Music on Hold/Announcement You are in need of an analog DTMF telephone, an ISDN tele- phone with DTMF signalling or a DTMF sender. The PBX has to be configured proper ly with the c onfiguration program COMset. You must have knowledge of the remote switching and programming MSN/DDI and the external password c onfigured with[...]

Settings 45 This function will delete the existing Music on Hold announce- ment directly. Even if yo u hang-up after dialling 441# the old Music on Hold announcement will already be deleted. The Music on Hold announcement may have a m aximum length of 8 s econds. After 8 seco nds the recording will be stopped automatically and you will hear the ack[...]

46 You like to change the Music on Hold/Announcement The internal Music on Hold saved in the PBX (including the enclosed .wav files) may be us ed without fees to copyright agencies. COMpact 4410 USB or COM pact 2206 USB : If you like to listen to a certain “internal music on hold (with or without announce- ment)“, it has to be selected first ( [...]

Settings 47 With the recording function any existing announcement will be deleted unconditional. Even if you hang-up after dialling 442# , the old announcement will already be deleted. The announce- ment may have a m aximum length of 16 seconds (COMmander Basic: 15 seconds). After this period the recording will be stopped automa ti- cally and you w[...]

48 Speci al Functions for Business Applications Special Functions for Business Appl ications The functions des cribed in this paragraph are especially int ended for the business applications. Nevertheles s th ey could also be used in pri- vate homes to e.g. save money with Call Through. Waiting Loop : This function offers an indirect t ransfer of a[...]

Special Functions for Business Applications 49 The settings configured in t he conf iguration program COMset concerning the call distribution remain to be unchanged. These settings are c onfiguration dependent (see p. 23 ). This function will delete the ex isting welcome message immedi- ately. Even if you hang- up after dialling 443# , the old wel-[...]

50 Announcements via Loudspeaker and System Telep hones The digit „0“ is not allowed in the password. If the password needs to be shorter than 4 digits, the rem aining unused digits will have to be filled with „0“ duri ng programming. Example: You like to use the passw ord 67 . You have to enter as „new password“ 6700 . When telephoning[...]

Special Functions for Business Applications 51 On the called system telephone the LED next to the handsfree operation/loudspeaker/hook key (COM fortel 1500/2500 and COMfort 1000/1200/2000 plus) or the middle LED (smar-tel-i on C OM- mander Basic) glows and the connection is established after it rings once. The announcem ent or the handsfree operat [...]

52 Call Groups (Team s) For safety reasons: There is a time limit for outbound external Call Through calls in the PBX (1-99 minutes ). COMpact 2206 USB or COMpact 4410 USB: O nly a single Call Through connec tion is possible at the s ame time. If configured, the PBX will support Least Cost Routing for Call Through cal ls. If the telephone number tr[...]

Special Functions for Business Applications 53 busy or nobody tak es the call or all the members are logged out - the call will be forwarde d perhaps ev en to different destination n umbers. If an „CF unconditional“ is activated in addition to a „CF on busy“ and/or a „CF on no Reply“, only the „CF unconditional“ is used that means t[...]

54 Call Groups (Team s) If you try to „log in outbound and inbound“ into different groups, you will be only „logged in outbound“ in the last group tried. In t he other groups you will be onl y „logged in inbound“. If this kind of group Call Forwarding has to point always to the same destination telephone, the destination telephone numbe[...]

Special Functions for Business Applications 55 Switch a pre viously conf igured Group Ca ll Forward ing on/off b7 Q 12 1 * G # Sw itch on gro up C all Fo rw ardi ng without entr y of a telep hone nu mber because number has already been saved public pass- word „CF unco nditi onal“ (for „C F on bu sy“ 13 instead of 12 o r „CF on no Re ply?[...]

56 Hotel Functions for Reception and Room Telephones You are in need of an analog DTMF telephone, an ISDN tele- phone with DTMF signalling or a DTMF sender. The PBX needs to be configured for this operation with the configuration software COMset. You need to know the remote switching and programm ing MSN/DDI and the external password that has been [...]

Special Functions for Business Applications 57 The configuration of the function is described in the installation and con- figuration manual of the PBX. Some providers do not transmit charg e information. If a hotel g uest is using such a provid er to make out bound calls the accrued charges cannot be bil led to him. Due to this reason it is not u [...]

58 Installati on and Use of the bundle d Software Installation and Use of the bundled Softwar e Part of the product is a CD-ROM wit h various PC progr ams for use with the PBX . With the program C OMtools separate PC programs can be launched. The program s con m odify Wake-up times, Call Allowance accounts, Short-Code Dialling number s, special num[...]

Installation and Use of the b undled Software 59 햲 Insert the CD-ROM (Auerswald Mega Disk ) into the CD-RO M drive. 햳 Sometimes the installation will not be star ted automatically. In this case you can start Setup manually: On your desktop click on the „Start“ button in the task bar and select „Run“. Click on „Browse“. 햴 Open the [...]

60 Functionality of COMtools The program COMtools is a launcher for separ ate PC programs t o use with the PBX. You can select between: 왎 A Short-Code Dial Number editor. (You can enter the Short-Code Dial Numbers and special numbers described later), 왎 A program to manage the Wake-u p times (See chapter You like to use the Wake-up Function of [...]

Installation and Use of the b undled Software 61 The PC program COMlist helps you to manage and analyse the call data in the call data memory of the PBX. The call data from the PBX is transferred to a data base and stored on the hard d isk. The capacity o f the data base is limited only by t he size of your hard disk. Update Data Base To update you[...]

62 Servi ce Functions, Troubleshooting Service Functions, Troubl eshooting Warning : Touchi ng the vol tage carryin g conduct ors or con nectors may be dangerous to life. As soon as the device is co nnected to the 230 Volt socket dang er- ous voltages may be present i n the device (e.g. ringer v oltage). - The case may only be o pened by authorized[...]

Service Functions, T roubleshooting 63 of cause. The update is free of charge: O nly the cos t for the necessa ry telephone connection is charged to you. After finishing the up date you will be called to be informed about success/failure. If the procedure wa s shorte r than 60 se conds, but you hear the acknowledgement tone, your PBX firmwar e was [...]

64 Cleaning of the Casing Liquids entering into the case m ay cause a mortal electric shock or a damage or destruction of the unit. -When cleaning the case, make sure to prevent any l iquid from dripp ing into the case. Protect the PBX against moisture, dirt, aggressive fluids or steam . Should a cleaning b e necessary, wipe the case with a slight [...]

Service Functions, T roubleshooting 65 햳 Check the curled cord of the receiver for defects. Telephoning impossi ble The most important requirem ent for telephoning is the presence of a dial tone after picking up the receiver. If this is not the case, the previous chapter will help you. If an external call is not possible with your telephone, plea[...]

66 Frequent Problem Sources Query o r Transfer not p ossible Pressing the FLASH ke y disconnects th e Caller 햲 The FLASH duration of the te lephone is too long. Modify the set- tings of the telephone (see manual of the telephone) or the settings of the PBX w ith the function „ learn FLASH time“ (see p. 63 ). Pressing the FLASH ke y leaves you[...]

Digit Code Index 67 D IGIT C ODE I NDEX Telephon ing Alarm -> page 22 cbf0fa Confirm a larm within 60 seconds with DTMF di git „0 “ Announcement/Handsfr ee mode -> page 50 b( * * )6 6 0ng Ca ll System T elephone for Int erCom Announce ment b( * * )6 6 1ng Cal l Sys tem T e lephon e for InterC om/ Hand sfree M ode b( * * ) g Call Audio Out[...]

68 Digit Code Index . g( F )nfa Start inter nal c all du ring an exter nal call and ha ng up ( Op en Quer y ) fg( F )7fa Put the external caller into th e Waiting Loop if T ransfer was unsuccessful g (F) 670 r g a T ransfer external ca ller to exter nal T elep hone ( Exter nal to Exter nal T ransfer) g( F )4ng( F )0 g Calling an inter nal third Cal[...]

Digit Code Index 69 12 1 n * n # ... and i mmedi ately a) switch on Subscriber Call Forwarding with entr y of an inte rn al tel ephone number a s targe t. 12 1 * n # ... and immed iately a) switch on Subscr iber Call Forwarding with out tel ephone number entr y bec ause it ha s alread y been sa ved. 12 0 * n # ... and switch off Subsc riber Call F [...]

70 Digit Code Index 7Q4 1S# A s a Gro up Membe r – Lo gin as i nbound only / logout fr om Gro up. 7Q4 2S# A s a Gro up Memb er – L ogin as o utbou nd only / logout fr om Gro up. 7Q4 0 SG# As a Me mber o f multi ple Gro ups – L ogin as inbound and ou tbound / logou t from Group. 7Q4 1 SG# As a Me mber of multi ple Gro ups – L ogin into an ad[...]

Digit Code Index 71 61S# ... and switch on or off 1 st Relay (COMpact 2206/ 4410 US B: „TS“ on slot B, COMm ander B asic: „T S11/TS 12“) 62S# ... and switch on or of f 2nd Relay (COMpact 2206/4 410 USB : „TO“ on slot B, COMm ander B asic: „TO11/TO12“) 63S# ... and switch on or of f 3rd Relay (COMpa ct 2206 /4410 U SB: „RE L“ on [...]

72 Index I NDEX A Abbrevia tions ... ........ ....... ........ ........... ....... 2 for call data ...... ........ ....... ........ ...... ......... . 32 Access Number exchange line ....................... .................. 1 1 exte rna l to ex ter nal tr ans fer ........ .... ... .... 18 private exchan ge line access ................. 49 project [...]

Index 73 Door Bell Key signallin g ..... ........ ...... ......... ...... ......... ..... 21 Door Call start .. ......... ...... ........ ....... ........ ........... ..... 22 start when door bell rings ....................... 21 Door Call incoming door bell rings ........................... .............. 21 telephone rings ..................... .[...]

74 Ind ex 884239 Printin g Hotel Functio n ..... ........... ........ ...... ......... . 56 Printi ng of Call Data start/ s top . ........ ...... ......... ...... ........ .......... 3 3 Prin tout of C all Data on demand ...... ........ ....... ........ ........... ..... 33 start/ s top . ........ ...... ......... ...... ........ .......... 3 3 Pri[...]

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