Avaya 2410 manual

IP Office 3.2 2410 and 5410 User Guide [15-601076] Issue [4] (5 June 2006)[...]

© 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the inform ation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Di[...]

2410 and 5410 Us er Guide Page iii IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) T able Of Content s The Telephone............................................................................................................................ 1 Abou t thi s Gu ide ....................................................................................[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page iv IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) System F eatures ...................................................................................................................... 32 Intro ducti on ......................................................................................[...]

2410 and 5410 Us er Guide Page 1 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) The T elephone A bout this Guide This guide describes how to use all the features on your Avay a IP Office 24 10/5410 phone. For basic phone se ttings and functional ity, re fer to the releva nt Quick Refe rence Guide for y our IP Office phone. Further information a[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 2 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) 1. Display , Call A ppearance and Feature Buttons : Call Appearance keys a llow yo u to handle multiple calls and the display shows call information. Detail s on syste m features (allocated by your system admini strator) can also be display [...]

The Telephone 2410 and 5410 Us er Guide Page 3 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Call A ppearance Keys Normally, the first page of the mai n call handling s creen contains three keys set as 'Call Appearanc e' keys. These are allo cated to you by your system admi nistrator and are ind icated as a= , b= and c=. A n undersco[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 4 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) System Feature s System Features can only be set against so ft Function Keys by your system ad ministrator. How ever, your system admini strator may allocate you tw o ‘ self administrator ’ features that w ill enabl e you to add System F[...]

The Telephone 2410 and 5410 Us er Guide Page 5 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) The Display B Phone Locked : Internal calls only . D Call Forwarding On: See Call Forw arding. G In Group: You can enable/disabl e group membe rship. H Held Call: Show s the number of held call s. See Hold. N Do Not Disturb On: See Do Not Disturb . 0 O[...]

2410 and 5410 Us er Guide Page 6 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Basic Call Handling Features A nsw ering a Call W he n a call arriv es at your phone , you hear a rin ging tone and a bli nking bell icon ( ) appears nex t to the associated Call Appearance key. To ans w er an inco ming call: Do one of the fol lowing:  If you are[...]

Basic Call Ha ndling Features 2410 and 5410 Us er Guide Page 7 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Making a Call You can make cal ls from the phone usin g a variet y of methods as fol lows: To manually make a call: 1. Lift the handset and dial the re quired number on the key pad (re member to incl ude the required access code for an [...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 8 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Headset Working W he n a headset is to be used on y our phone, it must be plugged in to the headse t socket on the base of your phone. To ac tivate the headset and sw itch off the handset, press Headset. The lamp besid e the button is illumi[...]

Basic Call Ha ndling Features 2410 and 5410 Us er Guide Page 9 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Speakerphone The two-w ay built-in speakerphon e allow s you to make and answ er calls w ithout lifting you r handset. Keep in mind tha t two-way speakerphones may not operate satisfactorily in every envi ronment (such as in very noi sy[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 10 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Redial The Redial feature automatically redials a previou sly dial ed extension or outside number (up to 24 digits). Your phone will store up to ten of the last numbers dial ed. Note  If you have dialed the same number twice in succ essi[...]

Basic Call Ha ndling Features 2410 and 5410 Us er Guide Page 11 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Hold If, with a call in pro gress, a second cal l arrives and is show n against a Call Appearance key, you ca n then hold the firs t call and answ er the second call . To put an exist ing call on hold : 2. Press Hold . 2. Answe r the s[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 12 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Transfer The Transfer feature allow s you to transfer a call from your phone to another extensio n or outside number. To transfer the current call to another extensi on: 3. W ith a call in prog ress, press Transfer . 3. W he n you hear dia [...]

Basic Call Ha ndling Features 2410 and 5410 Us er Guide Page 13 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Conference The Conference feature allow s you to conference other parties (incl uding y ourself) into a call. Notes  The number of pa rties allow ed in a conference is controlled by y our phone system .  Two Call App earance keys[...]

2410 and 5410 Us er Guide Page 14 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Using S peed Dials Overvie w The phone can s tore up to 48 pe rsonal speed di als. To access the list of these spee d dials, press SpDial .  The speed dial list is sorted alpha betically .  To move betwee n pages, press and .  Press the appropriat e letter[...]

Using Speed Di als 2410 and 5410 Us er Guide Page 15 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) A ddin g a New Speed Dial To add a ne w speed dial: 1. Press SpDial . If SpD ial is not show n, press any . 1. Press A dd . If a message statin g that the speed dial list is full appea rs, you must first delete an existing entry be fore addi ng a[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 16 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) 1. Enter the numbe r required using the dialling keypa d. For external numbe rs remembe r to enter any external dialling prefix required.  To enter a hy phen, press Hyphen . This does no t affect the numbe r dialed b ut may help make num[...]

Using Speed Di als 2410 and 5410 Us er Guide Page 17 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Deleting a Speed Dial To delete a speed d ial: 3. Press SpDial . If SpD ial is not show n, press any . 3. Press Delete . 3. Select the speed dial entry y ou want to delete. To display different pages of speed dials, press and . or Key the first l[...]

2410 and 5410 Us er Guide Page 18 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Using the Call Log Overvie w of the Call Log The phone maintain s a call log. To access, press Log . This lo g can store up to 48 entries. These can be a combina tion of incoming answered calls, incoming unansw ered (missed) calls and out going calls. You can selec[...]

Using the Call Lo g 2410 and 5410 Us er Guide Page 19 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 )  To display further details of a particul ar call, press or next to a lo g entry.  The number of the lo g entry.  The type of lo g entry, i.e. A nswered , Un-ans wered or Outgoing .  The name of the cal led or callin g party is show [...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 20 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Setting Which Calls are Logged Caution  If you chan ge the call log setting s, any call detail s already in the call log tha t no longer match the selection are deleted . To set which ca lls are logged: 1. To exit any other mode, press E[...]

Using the Call Lo g 2410 and 5410 Us er Guide Page 21 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Vie w ing the Call Log To v iew the call log: 1. Press Log . If Log is not shown, press any . 1. By default, Missed calls are displ ayed first. You can select from InA ns or Outgo . Alternatively , press More and selec t A ll to displ ay all thr[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 22 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Deleting a Call Log Entry To delete a Cal l Log Entry : 5. Press Log . If Log is not shown, press any . 5. By default, Missed calls are displ ayed first. You can select from InA ns or Outgo . Alternatively ; To display all three options, pr[...]

2410 and 5410 Us er Guide Page 23 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Changing Options Changing Ringer Options The IP Office uses 'distinctiv e ringing' for different types o f calls - a repeated sin gle ring for internal call s, a repeated double ring for external calls and a single ring follow ed by two short rings for ri[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 24 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) A djustin g the Display Contrast You can adjust the contrast level on the phone disp lay. You can choo se from amon g fifteen level s of contrast. To adju st the display contrast : 3. Press Exit to exit any other mode, then press any below [...]

Changing Options 2410 and 5410 Us er Guide Page 25 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Using Self Test Self Test can be used to disp lay information abou t the phone and to check o peration of the la mps and display . The information may be requi red by your system administra tor. To perform a se lf test: 2. To exit any other mode, p[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 26 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) A utomatic Gai n Control ( A GC) Automatic Gain Con trol (AGC) raises the volume w hen a caller is spea king quietly and lowe rs the volume w hen the caller is loud. To access A utomatic Gain Cont rol: 5. To exit any other mode, press Exit [...]

2410 and 5410 Us er Guide Page 27 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Function Keys Overvie w of the Function Keys Both the , function keys and soft keys can be use d to access a ran ge of sy stem features. The display adjacent to the key show s the feature name. Some of these feat ures are de fault features supp orted by the phone ([...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 28 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) The two tables below list the user pro grammable featu res availabl e from Admin and A dmin1 . For full details of how each function w orks see Display Key Features. A dmin: The programmabl e functions avai lable via an A dmin key are: Name[...]

Function Keys 2410 and 5410 Us er Guide Page 29 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Shorthand Programming Mode 1. Press A dmin or Admin 1 . See Func tion Key Pro gramming. 1. The Admin or A dmin1 menu appea rs, similar to the followi ng: A dmin Pages W ith the exception o f Expl? , the name s shown ar e the features that you can assi[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 30 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Longhand Programming 2. Press A dmin or Admin 1 . See Displ ay Key Programming. 2. To switch to lon ghand programming mode, press Expl? . 2. Press Next until the required function required is show n, then press Selct . 2. If the function re[...]

Function Keys 2410 and 5410 Us er Guide Page 31 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Changing Function Key Labels You can replace the defaul t label shown for any function key w ith you ow n custom label of up to 13 characters. To change the function key labels: 1. To exit any other mode, press Exit and then press any below the displa[...]

2410 and 5410 Us er Guide Page 32 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) System Features Introduction As well as your phones specific features, you can access a numbe r of syst em features by dial ling short codes. These instructions are for the syste m's default con figuration. They assu me that yo u are using the d efault feature[...]

System Features 2410 and 5410 Us er Guide Page 33 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) A nsw ering Calls To ans w er calls at yo ur own extension:  Pick up the handse t. or  When in headset mode, press the bu tton associat ed wi th the alerting call. The default ring ing cade nces are:  Internal calls - single ring cadence ?[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 34 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Diverting Calls You can divert your calls to anothe r extension. In the examples below , N is the ex tension to w hich you want you r calls diverted. Note  If you do not answ er calls at the tempo rary extensi on, they are forw arded to [...]

System Features 2410 and 5410 Us er Guide Page 35 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Voicemail You can enable voi cemail to allow callers to leav e messages wh en you are out o f the office, aw ay from your desk or enga ged on anothe r phone call. Voic email message s can be retriev ed internally or externally via any phone. Your vo[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 36 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Default Feature Codes The follow ing are the normal de fault feature codes av ailabl e to all users. Your syste m administrator may add additional codes for other features and for sp eed dials. The N , where show n, shoul d be replaced by t[...]

2410 and 5410 Us er Guide Page 37 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Index A about this guide........................................................ .. 1 admin/adm in1 ...................................................... .... 29 automatic gain co ntrol .............................................. 26 B bridged appearance .......[...]

2410 and 5410 User Guide 2410 and 5410 Us er Guide Page 38 IP Office 3.2 [15-601076] Issue [4] (5 June 2006 ) Performance figures and data quoted in this docu ment are typical , and must be speci fically con firmed in writing by Av aya before they become applicable to any particular orde r or contract. The company reserves the righ t to make altera[...]