Avaya 2420 manual

2420 Digital T elephone User’ s Guide 555-250-7 01 Issue 1 Ma y 200 2[...]

NO TICE While re asonab le eff or ts w ere made to ensure t hat the in fo r mation in thi s docum ent w as comple te and acc ura te at the ti me of printing , A va ya In c. can assume n o respons ibility f or an y errors . Changes or correc tions to t he inf or mation containe d in this docum ent ma y be inc or pora ted in to future is sues . HEARI[...]

iii Contents Over view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Support for Call Center Users . . . . . . . . . . . . . . . . . . . . 2 Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . 3 Safet y In forma tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2420 Telephone Com[...]

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1 Over vie w The 2420 Digital T elephone is a m ulti-line digital te lephone f or use w ith an A va ya M ultiV antage™ soft ware 1.1 or late r . It is desi gned to pu t con v enient f eatures and cap abilitie s at y our finge r tips, includin g: • an easy-to-r ead scree n— that allo ws you to vie w call ap pear ance/f eature but ton labels, t[...]

2 Suppor t f or Call Center Users T o meet th e needs of th ose working in call center s, the 2420 tele phone off ers the f ollo wing: • Call Center M ode operation— a vailab le from the Opt ions Scree n, this setting changes the st andard displa y from 8 to 12 call appea rance/f eature bu tton la bels . When y ou select this mode , the botto m[...]

3 Support f or Optional Devi ces Optiona l de vices are a v ailab le to e xpand the c apabiliti es of the 2420 telephon e. They incl ude: • 20A Stand — Ev er y 2420 telephone comes equipp ed with a con v er tibl e stand that allo ws y ou to in stall the 2 420 teleph one on y our desk top or on a wal l. Y ou m ust replac e this con ver tib le st[...]

4 2420 T elephone Components Refer to Figure 1 be low to famil iarize yours elf with you r 2420 telephon e screen displa y, buttons, and prog rammable feature s. FIGURE 1 2 420 T elephone Compone nts T abl e 1 describes the 2 420 telephone c omponen ts pres ented in F igure 1. MESSA GES HOLD TRANSFER CONFERENCE DR OP REDIAL SPEAKER HEADSET MUTE EXI[...]

5 T ABLE 1 Th e 2420 T elephone Comp onents The f ollowing items corres pond to th e num bers in Fi gure 1. 1) Call appearance/feature buttons — F or acc essi ng i ncomi ng/o utgoi ng lin es and pr ogra mmed f eatur es. An underscore indica tes the currently select ed call app earance. 7) Dia lpad — Stan dard 12-button pad f or dia ling telepho[...]

6 2420 T elephone User Chec klist The remainder of th is guide conta ins proc edures f or using s pecific sc reens , f eatures, an d ke ys on the 2420 tele phone . The f ollo wing tab le directs y ou to sectio ns e xplaining spe cific ac tivities y ou ma y want to p erf or m. To S e e Unders tand cal l appear ance / f eature b utton dis pla ys “T[...]

7 The Home Screen The Hom e screen , which co nsists o f three pag es, d ispla ys the a vaila ble call appear ance/fe ature b uttons, ca ller ID inf or mation, the current date and t ime, softk e y s , and inf ormation pro vided b y the A va ya call proc essing system. In gener al, you use th e Home s creen to perf or m stand ard call handlin g. Wh[...]

8 Navigating i n the Home Screen P ages Call Appearance a nd Call Identification Displa ys By def ault, the 2 420 telep hone has eight cal l appear ance /f eature b uttons per screen page; 12 c all appe arance /f eature b uttons are shown on the firs t two pages of the Ho me Screen when Call Center m ode is enab led. Beginni ng with the first b utt[...]

9 Status Icons The icon s displa y ed on the call appe aran ce/f eature b uttons of y our 2420 telephon e are e xplained i n the f ollow ing tab le. These icons re place th e function ality of t he green LEDs and equi va lent flas h rates . In additi on, the f ollow ing ico ns are di spla yed in ce r tain f eature-spe cific applica tions . Status I[...]

10 Call-Handling Features The procedures in this section assume t hat y ou are pe rf orming call h andling with the Ho me screen displa ye d on the 2420 telepho ne. I n addition to comm on procedu res pro vided i n this se ction, ref er to the Ov erview f or the A va ya MultiV antage™ Softw are (555-233-767) f or alter nate proce dures . When a c[...]

11 . The Speed Dial f eature all ows yo u to ha v e the 242 0 telephon e auto maticall y dial cal ls to tel ephone numbe rs stored in y o ur per sonal direct or y . See the procedure s in “Managi ng Y our Speed D ial List ” on page 17 for creat ing and maintai ning y our pers onal 2420 telephon e directory . T o make a call to a per sonal direc[...]

12 . The tw o-wa y b uilt-in s peak er phone allo ws yo u to mak e and ans wer calls witho ut lifting you r handset. K eep in mind th at tw o-wa y speak er phones ma y not ope rate satisf actorily in e very en vironmen t (such as in v er y noisy locati ons). T o make or answ er a call w ithout lifting the handset, or to use t he speakerp hone with [...]

13 . The T ransf er fea ture allo ws you t o trans fe r a call from y our telephon e to another e xtensio n or outsi de num ber . T o transfer the current ca ll to another e x tensio n 1. While on a cal l, pres s . 2. When y ou hear di al tone , dial th e numb er to which the call is to be tran sf erred. 3. Do o ne of the f ollo wing: • T o trans[...]

14 The Conf erence f eature allo ws you t o conf erence up to six parties (inclu ding y ourself) on a call. T o ad d another party to a call 1. Press . 2. When y ou hear dial tone , dial the numbe r of the pers on y ou wa nt to add to t he call. 3. W ait for an ans wer . 4. T o add the person to the ca ll, press again. (If the c alled party does no[...]

15 The Speed Dial Screen Using the Speed Di al screen , yo u can sto re up to 104 spee d dial ent ries in the personal directory of y our 2420 teleph one. Y ou can ac cess th is scree n by pressing th e SpDial so ftke y at the Home s creen. Note: The pe rsonal di rectory containin g yo ur speed dial entrie s of nu mbers yo u call freq uently i s st[...]

16 W orking in the Speed Dial Screen Note: After y ou access specific screens to manag e y our speed dial entries , the sof tke ys displa yed at the botto m of the s creen ch ange to ref lect the activities that y ou can perf orm. F or e xample, w hen y ou access th e Edit sc reen, y ou can choose f rom the Add , Delete , and Done k eys. The Edit a[...]

17 Mana ging Y our Speed Dial List Usin g the Speed Dial scre en, y ou can s tore up to 104 speed dial entries in y our person al 2420 te lepho ne directo r y . Y ou ca n acces s this scree n by pressi ng the SpDial softk ey at the Home screen. When y ou ha ve created a speed di al list, t he Speed Dial scre en displ a ys the sa v ed ent r ies in a[...]

18 Dialing Con ventions It is impor tant that y ou obse r v e the f ollo wing con ven tions as you enter s peed dial number s: • Y ou can en ter tele phone n umbers u p to 20 ch arac ters long , includi ng speci al char acters an d spaces . • Y ou mus t include the co de require d to acce ss an outs ide line (f or exam ple, “9”) f or ex ter[...]

19 6. When y ou are don e entering the telephone num ber , do one of the f ollowing: • T o sav e yo ur entries and return to the Speed D ial sc reen, press the Save softkey . • T o contin ue wit hout sa ving your entr ies , press th e Cancel so ftke y . • T o return to P age 1 of the Home scre en without s aving yo ur entries , press . 7. Rep[...]

20 7. When y ou are don e making changes , do one of th e f ollo wing: • T o sav e yo ur entries and return to the Edit screen, p ress the Save softk e y . • T o return to the Edit scr een without sav ing y our entries , pre ss the Cancel softkey . • T o return to P age 1 of the Home scre en without s aving yo ur entries , press . 8. Rep eat [...]

21 The Call Log Screens The 2420 telep hone can store up t o 100 entrie s in the Ca ll Log . By def ault, all ne w calls are logged, a nd the n umber of new ca lls is d ispla yed below the dat e and tim e on y our 2420 telephon e (see “The Home Screen” o n page 7). Note: When pow er to the telephon e is inte rrupted, all en tries in the Cal l L[...]

22 The mos t recent ca ll is di spla yed in the top-m ost posit ion of the first page . When the log i s full (th at is , 100 cal ls), the log autom atically deletes the olde st call inf ormation to allo w f or continuo us loggi ng witho ut interruption. I n addit ion, yo u can del ete sp ecific en tries from the Call Lo g Detail screen. Note: Ev e[...]

23 Call Log Detail Screen The Call Log Deta il scree n, whic h is acces sed from t he Call Log Summary screen , allo ws y ou to: • Vie w addit ional inf ormation, such as call type and the date and time th at the cal l w as proc essed. • Mak e a call to the entry displa yed di rectly fro m this s creen (se e “Using th e Call Log” on page 2 [...]

24 W orking in the Call Log Detail Screen W orking in t he Call Log Detail Scr een T o Press Mak e a call to th e entry displ a yed The Call s oftk ey Vie w the ne xt call log e ntry The right arro w k ey Vie w the pre vious ca ll log en tr y The left ar row k ey Remo ve th e select ed entry The Delete softk ey Sav e the s ele cted ent r y as a spe[...]

25 Using the Call Log The Cal l Log f eature is f actory set to rec ord ans wered, una ns wer ed, and outgoing calls . For in formation o n disab ling the Call Log or changing the ca ll types y ou want logged, s ee “Call Log Set up” on p age 30 in “Selecting P ersonal ized Options .” T o vie w the list of al l calls recor ded in the Ca ll L[...]

26 4. Press the Save softk ey . The Edit Na me scr een is di splay ed show ing the n ame an d numbe r information f r om the Call Log. 5. Do on e of the f ollow ing: • T o sa v e the entry to y our Speed Dial L ist as sho wn on the curren t screen , press th e Save softk ey . • T o edit th e telephon e num ber to incl ude a co de required to ac[...]

27 The Options Screen The Opti ons screen, which is accessed b y pressin g the Option softk e y at the Home scre en, allo ws you t o set y our pref erences f or the f ollowin g: • ring pattern • scre en co ntrast • log setu p • visu al r ing • self test • disp la y mode — normal displ ay mode (8 call appear ance/f eature butto ns) or [...]

28 W orking in the Opti ons Screen Note: If y ou press th e right arro w ke y ( > ), a seco nd scree n is disp la ye d that allo ws y ou to enab le and di sab l e the A utomatic G ain Co ntrol (A GC) f eature f or the handset and he adset conn ected to the 2420 telep hone. It is s trongly rec ommend ed that y ou lea ve the def ault setting uncha[...]

29 Selecting P ersonalized Options The Rin g P attern optio n on the O ptions s creen al lows y ou to choo se a personal ized ringing p attern for you r telepho ne. Y ou can c hoose from among eight dif feren t patterns. Note: If y ou receiv e an incoming call whil e y ou are w orking i n the Ring P atter n option screen, y ou are aut omatically re[...]

30 3. Use t he arro w ke ys to adjust the le v el of cont rast. Note: If an EU24 is connecte d to y our 2420 telephon e, the displ a y sho ws the contras t le vel f or the EU24 as well. Press the appr opriate b utton to in dicate whe ther y ou w ant to ad just the contr ast f or the telepho ne or the EU 24. 4. Do on e of the f ollow ing: • T o re[...]

31 The Visua l Ring o ption on t he Op tions sc reen allo ws you to choose a visua l alert for incom ing calls . When y ou enab le this o ption, the tel ephone rings an d the la mp above the 24 20 disp lay area flas hes wh en an inc oming call ar ri v es. T o set the Vi sual Ring optio n 1. F rom th e Home sc reen, pr ess the Option soft ke y . The[...]

32 When the 2420 telephone is first i nstalled , it is set to di spla y 8 call appear ance/f eature b uttons pe r screen p age. Th e Disp la y Mode option on the Op tions sc reen allo ws users (p ar ticularly tho se working in Call Centers ) to cho ose an a lternate disp la y of 12 call a ppear ance/f eature b uttons on e ach of the fi rst tw o scr[...]

33 The Er ase All o ption on t he Options sc reen allo ws you to er ase all o f the personal ized settings and res et the 24 20 telephone to i ts def ault se ttings . This opti on er ases all e ntries sa ved in you r Call Lo g and Spee d Dial L ist. Note: The c ontrast lev el setting i s not change d by the Er ase All option. T o erase al l per son[...]

34 When the 2420 telephone is fir st installed , it is set to di spla y screen te xt in English . The L anguage o ption on t he Option s screen allo ws y ou to choose anot her language , incl uding: • German (Deutsch) • F rench (F rançai s) • Spanish (Español) • Italian (Italiano) • Dutch (N ederlands) • P or tuguese (P or tuguês) No[...]

35 Using Selected V oice Features The f ollowi ng f eatures are a vail abl e only if you r system manager has adminis tered them as f eature b uttons on yo ur 2420 telephone or has supp lied yo u with th e required fe ature acc ess codes . The Abb re viated Dialin g (AD) f eature allo ws you to stor e select ed telepho ne numbe rs f or quick and ea[...]

36 The Ca ll P ark fea ture allo ws you to put a ca ll on hold at your tel ephone f or retrie val at a ny e xtension. T o park a call at y our extens ion (fo r retriev al at an y extensio n) when a Call P ark button is administe red 1. Press Call P ark . 2. Hang up . T o park a call at y our extens ion (fo r retriev al at an y extensio n) when a Ca[...]

37 . The Lea ve W ord Callin g (L WC) f eature le av es a messag e f or a pers on at another e xtensio n to call y ou bac k. The c alled party will be ab le to dial the messag e service (fo r exam ple, a n attendan t, A U DIX or o ther v oice mail system , a co ve ring user , etc.) to retrie ve a short, standard mess age whi ch giv es y our name an[...]

38 The Send All Call s f eature temp orarily sends al l y our calls to your v oice mail syste m or to ano ther e xtension in the same s ystem. Note th at priority calls and aut omatic callbac ks are not redire cted b y the Se nd All Calls f eature. Note: Bef ore y ou can use thi s fe ature , yo ur system manager m ust pro vide a co ve rage path f o[...]

39 Using Displa y Features The f ollowi ng f eatures are a vail abl e only if you r system manager has adminis tered them as f eature b uttons on yo ur 2420 tel ephone . The Cal l Timer a nd the Tim er f eatures are used to mea sure elap sed time on a call. The Call Tim er feature , on ce activ ated, mea sures el apsed time automati cally on all ca[...]

40 T o place a call to the name sho wn on the displa y 1. Pic k up the handset. 2. While t he name is sho wn, press the butt on (if administe red) or , if you do no t ha v e a button on y our set, press and then dial the number using the dial pad . Note: Y ou can also lea ve you r handset on-hoo k. The spe ake r phone will turn on auto maticall y w[...]

41 T ones and Their Meaning Note: The ta bles belo w desc ribe the def aults f or each ringing and f eedbac k tone. Check wi th y our syste m manag er to v er ify if the desc riptions in the Mean ing colum n are acc urate f or y our syste m. Ringing T ones are produced by an incomin g call. Feedbac k tones are those w hich y ou hear thr ough the ha[...]

42 Feedbac k T ones (c onti nued) T ones Meanin g cov erage One sh or t burst of tone ; indica tes y our call wi ll be se nt to anoth er e xtension to be ans wered b y a co v ering user . dial A co ntinuo us tone; i ndicates dialing can begi n. intercep t/ time-out An alternating hig h and lo w tone ; indicate s a diali ng error , a denial of the s[...]

43 Inde x Numerics 200A Mod ule Analog (U.S.) Ad junct Interface , 3 201A Mod ule Recorder In terface , 3 20A Stand , 3 2420 telepho ne displa y featu res , 39 feedbac ktones , 41 persona l directory , 15 ringing ton es , 41 supporte d languag es , 34 2420 telepho ne components , 4 2420 telepho ne display , 5 A Abbreviat ed Dialing , 35 AD button ,[...]

44 E editing Spe ed Dial en tries , 19 Erase All fe ature butto n , 33 Erase All op tion , 33 Erase softkey , 33 EU24 Expans ion Modu le , 3 Exit button , 5 F feature , 15 , 36 feedback tones , 41 G Group Listen feature , 2 H headset b utton , 5 headsets supported , 2 Hold fea ture , 11 Home scr een , 7 navigati ng pag es , 8 I inde x feat ure , 17[...]

45 S safet y informat ion , 3 saving Call Log entrie s , 25 scree n , 29 Self Test feature butt on , 31 Self Test optio n , 31 self-t est mode , 31 Send All Cal ls , 38 softkey s , 5 speaker but ton , 5 speakerp hone calls , 12 speakerp hone f eature , 12 Speed Dial List , 17 , 20 adding entr ies , 18 editing entries , 19 index f eature , 17 saving[...]

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