Avaya 4630SW manual

4630/4630SW IP T elephone Release 2.0 User’ s Guide 555-233-764 Issue 2 .0 December 2003[...]

Copyright 20 03, A vaya Inc. All Rights Reserv ed Notice Every ef f ort was made to ensu re that th e informa ti on in this docume nt was comp lete and a ccurate at the time of printing. However , info rmation is subjec t to chang e. Wa r r a n t y A vaya Inc . provid es a lim ited w arranty on this product . Ref er to your sales ag reement to e st[...]

Electromagne tic Comp atibility (EM C ) Standa rds This pro duc t c om plies wit h and conforms to the followi ng internati ona l EMC standards an d all releva nt na t ion al deviations: Limits and M ethods o f Measure ment of Radi o Interf erence o f Informat io n T echn ology Equi pm e nt, CISPR 22: 199 7 and EN550 22: 1998. Inform a ti on T ech [...]

Japan For 46 30: This is a Class A pr odu ct based on the stand ard of the V o lun tary Control C ounc i l for Interferen ce by Informa tion T ec hn ology Equi pmen t (VC CI ) . If this equip men t is used in a domes t ic environm ent, ra dio disturb ance ma y occu r , in which c ase, the user may be requi red to take cor rective ac tions. For 46 3[...]

Contents Issue 2. 0 Dece mber 2003 v Abou t This G uide xi ■ Over view xi ■ Inten ded Audie nce xi ■ Issu e Date xi ■ How to Us e This Docume nt xii ■ Docu ment Organ ization xii ■ Conv en tion s Use d xiii Symbol ic Conv entions xiii Typog raphi c Conv en tio ns xiii ■ Rel ated Docu ment at ion/ Traini ng xii i 1 Introducing Your 463[...]

Contents vi Issue 2.0 Decem ber 2003 2 Using Your 4630/4630SW IP Telephone 2-1 ■ Introdu ction 2- 1 ■ Makin g Calls 2-2 Manua l Dialin g 2-2 Automati c (Spe ed) Dialing 2-3 Calling a Party From the Ca ll Log 2-5 Calling a Party F rom the Dir ectory 2-5 Calling a Party From th e Web Ac cess Appl ication 2-6 ■ Rec eiving C alls 2-6 ■ Call Han[...]

Contents Issue 2. 0 Dece mber 200 3 vii 5 Using the Directory Application 5-1 ■ Introdu ction 5- 1 ■ About th e Directory 5- 1 ■ Locating a Phone Num ber Using th e Director y 5-2 ■ Call ing a Pe rson Liste d in the Directory 5-4 ■ Adding a Director y Entry to a Speed Dial Group 5-5 ■ Resolv ing Searc h- or Dir ectory-Re lated Pr oblems[...]

Contents viii Issue 2.0 Decem ber 2003 8 4630/4630SW IP Telephone Options 8-1 ■ Introdu ction 8- 1 ■ Acce ssing th e Options and Pr eference s Scre en 8-1 ■ Touc hscreen O ptions 8-2 Setting the Sc reen Idle Timeou t Duration 8-2 Setting the Key bo ard Layo ut 8-3 Setting But ton Cli ck Feedba ck 8-4 Calibr ating the Scr een 8-4 Cleaning the [...]

Contents Issue 2.0 Decem ber 2003 ix 9 Headsets and Handsets 9-1 ■ Introdu ction 9- 1 ■ Head sets for 4600 Serie s IP Telep hones 9-1 ■ Hand sets for 4600 Serie s IP Telep hones 9-2 10 Troubleshooting 10-1 ■ Introdu ction 1 0-1 ■ Basic T rouble shooting 10- 2 ■ Trou bleshoot ing 4630 A pplicat ions 10-5 ■ Resetti ng and Pow er Cycl in[...]

Contents x Issue 2 .0 Decemb er 2003[...]

Issue 2 .0 Decemb er 2003 xi About T his Guid e 0 Overv iew 0 This guid e cover s how to use your 463 0/4630SW IP T elep hone. The 4630/4630S W is s imple to u se while offerin g the latest a dvances in telep hony system s. IP (In ternet Pr otocol) te lephon es obtain their op erationa l characte ristics from yo ur central telephone server r ather [...]

How to Use Th is Document About Th is Gui de xii Issu e 2.0 Dec ember 2003 How to Use This Do cument 0 This g uide is or ganized to help you find topi cs in a logical man ner . Read it fr om start to finish to get a thor ough unders tandin g of how to use your 463 0/4630SW IP T elephon e, or re view the T abl e of Conten ts or Inde x to loc ate inf[...]

About This Gui de Conventions Used Issue 2.0 Decem ber 2003 xiii Conventions Used 0 This guid e uses th e followi ng textual , symbol ic, and typo graphic conven tions to help you interpret i nformation. Symbolic Conventions 0 T ypographic Conventions 0 This guid e uses th e followi ng typogr aphic conv entions: Related Documentation/T r aining 0 T[...]

Related Doc umentatio n/Trainin g About Th is Gui de xiv Issue 2.0 Decem ber 2003[...]

Issue 2.0 Decem ber 2003 1-1 1 Intro ducing Y our 463 0/4630SW IP T elephone 1 Introduction 1 The 4630 and 4630S W IP T eleph ones a re new an d innovat ive telep hones tha t combine traditio nal telephony feature s with an e asy-to-use touchscre en, exci ting display options such a s a stock ticker , an d acces s to the World Wide Web. Us ing a ph[...]

Introduc tion Introduci ng Yo ur 4630/46 30SW IP T elephone 1-2 Issue 2.0 December 2 003 The 4630/4630S W IP T elephone 1 The 4630 and 4630S W IP tele phones ar e multi- line phones , typicall y with fr om 3 to 5 call appeara nce (incom ing/outgo ing) lin es, up to 2 1 admini strable F eature buttons ( as assigne d by your System Ad ministr ator , [...]

Introduc ing Your 46 30/4630 SW IP Tel ephone Intr oduction Issue 2.0 Decem ber 2003 1-3 T a ble 1 -1. 4630/4630SW IP T elephone Button/ Feature Descript ions Callout Numb er Button/F eature Name Button/F eature Description 1 Scree n Brightness Control This dial adj usts t he display screen ’s brightn ess, and is located on the bac k side of the [...]

Usin g the To uchscree n Introduci ng Your 4630/4630S W IP T elephone 1-4 Issue 2.0 December 2 003 Usi ng the T ouchs cree n 1 New 4630 IP T ele phone users ma y be unfamili ar with touch ing a screen to ini tiate an action or feature instead o f press ing a butto n. Once you begin us ing your phone on a regular bas is, you wil l find it has be en [...]

Introduc ing Your 46 30/4630 SW IP Tel ephone 4630/4630S W IP T elephone A pplication s Issue 2.0 Decem ber 2003 1-5 ■ Clean the s creen on a regular basis us ing scree n wipes or a nother non-abr asive pro duct des igned for thi s purpo se. ■ If the d isplay “ti mes out” ( goes bla nk) due to inactivi ty , touch the scr een, pick up the ha[...]

4630/46 30SW IP Telephone A pplicat ions Introduci ng Your 4630/4630S W IP T elephone 1-6 Issue 2.0 December 2 003 Phone Application 1 The pr imary appl ication is the Phone appl ication , through w hich you can mak e calls or select admini stered Featu re buttons fr om the Feature butto n panel on the right side of the sc reen. Wh en the Phon e ap[...]

Introduc ing Your 46 30/4630 SW IP Tel ephone 4630/4630S W IP T elephone A pplication s Issue 2.0 Decem ber 2003 1-7 Call Log Applicati on 1 The C all Log application p rovide s a list of u p to 100 ou tgoing and incomin g (answered and una nswered ) calls. Th is appli cation also allo ws yo u to call a person directly fro m the Call Log scree n an[...]

4630/46 30SW IP Telephone A pplicat ions Introduci ng Your 4630/4630S W IP T elephone 1-8 Issue 2.0 December 2 003 Directory Appli cat ion 1 The Direct ory appl ication allows user s whose Sy stem Adm inistrator has establi shed a Corpor ate phone direct ory to s earch for t elephone n umbers by name and to initi ate direct dialing f rom the Di rec[...]

Introduc ing Your 46 30/4630 SW IP Tel ephone 4630/4630S W IP T elephone A pplication s Issue 2.0 Decem ber 2003 1-9 V oice Mail Applicat ion 1 The Vo i c e M a i l applica tion al lows us ers whos e Syste m Administ rator ha s establi shed a li nk to thei r corpor ate voic e messag ing system to retri eve, re spond to, and man age the ir messag es[...]

4630/46 30SW IP Telephone A pplicat ions Introduci ng Your 4630/4630S W IP T elephone 1-10 Issue 2.0 December 20 03 We b Access Application 1 The Web Acc ess appli cation offers a w ay to b rowse an d connec t to speci fic Corporate In tranet in formatio n, as well as to Avaya suppo rt for the 4630 IP T elephon e. Y our System Administr ator has es[...]

Introduc ing Your 46 30/4630 SW IP Tel ephone 4630/4630S W IP T elephone A pplication s Issue 2.0 Decem ber 2003 1-11 About the Stock Ticker 1 Beca use it is so a dvanced, your 4630 IP T elephone can even pro vide you w ith an “at a gl ance” vie w of curre nt stock m arket qu otes on u p to 16 s elected s tocks and up to 3 maj or market indices[...]

4630/46 30SW IP Telephone A pplicat ions Introduci ng Your 4630/4630S W IP T elephone 1-12 Issue 2.0 December 20 03 4630/4630SW IP T elephone Security 1 T elephon e security involves p reventi ng unauthor ized use o f your phon e by others. Y ou c an log your phone off when y ou will be out of the office for a p eriod of tim e, and lock your phone [...]

Introduc ing Your 46 30/4630 SW IP Tel ephone 4630/4630S W IP T elephone A pplication s Issue 2.0 Decem ber 2003 1-13 2. Depend ing on whic h screen is disp laye d, choose one of the f ollowing option s: 3. T o make or answe r a call wh ile the di splay i s locked, lift the ha ndset, activat e the heads et, or activ ate the Spe aker bu tton as y ou[...]

4630/46 30SW IP Telephone A pplicat ions Introduci ng Your 4630/4630S W IP T elephone 1-14 Issue 2.0 December 20 03 Logging Off the Phone 1 Log your 4630 IP T e lephon e off to preve nt unautho rized use during an a bsence or to protec t your uniq ue set of administ ered featu res (suc h as your S peed Dial list) when the ph one is s hared by multi[...]

Introduc ing Your 46 30/4630 SW IP Tel ephone 4630/4630S W IP T elephone A pplication s Issue 2.0 Decem ber 2003 1-15 Display Screen Backlighting 1 Y our 4 630 IP T el ephone’s displ ay has tw o brightn ess level s, one si gnifyin g an active state and th e other s ignifyi ng an idl e state. NOTE: Y ou can set the brigh tness le vel and th e idle[...]

4630/46 30SW IP Telephone A pplicat ions Introduci ng Your 4630/4630S W IP T elephone 1-16 Issue 2.0 December 20 03[...]

Issue 2.0 Decem ber 2003 2-1 2 Using Y o ur 463 0/4630S W IP T elephone 2 Introduction 2 This cha pter desc ribes how to make c alls and receive calls. Th e telephon e Feature bu ttons that a ssist i n call hand ling ar e also cov ered in th is chapter . When th e Phone appl ication screen is acti ve, the foll owing (adm inistered ) Feature buttons[...]

Introduc tion Using Your 463 0/4630SW IP Tele phone 2-2 Issue 2.0 December 2 003 Making Calls 2 Y ou h ave sev eral ways of making calls, as desc ribed i n this se ction. NOTE: Y ou can set a n option fo r what di splays on a n outgoing call. See Phone Applic ation Op tions in Chapter 8 for de tails. Manu a l D ia l ing 2 Dial a call ma nuall y by [...]

Using Yo ur 4630/4 630SW IP Telepho ne Intr oduction Issue 2.0 Decem ber 2003 2-3 3. Pick u p the handset, activate the hands et if desi red, or us e the Speaker phone to p roceed w ith the ca ll. 4. Hang up the handset, d eactiva te the hands et or pres s the Speakerp hone ( ) button t o end the c all. Auto m atic (S p e ed) Di a lin g 2 Autom ati[...]

Introduc tion Using Your 463 0/4630SW IP Tele phone 2-4 Issue 2.0 December 2 003 Speed Dialing a party on a Group List 2 The 4630 /4630SW I P T elephone ’s advanced capabil ities allow up to 12 0 speed dial entr ies. Thus , speed d ialing usi ng Grou p Lists a s descri bed in the following procedu res is c onvenient and efficient. 1. Select t he [...]

Using Yo ur 4630/4 630SW IP Telepho ne Intr oduction Issue 2.0 Decem ber 2003 2-5 Calling a Party From the Call Log 2 Y our te lephon e maintai ns a log of u p to 100 outgoing, answered, an d unanswer ed calls to/from y our phone . NOTE: If all c all appea rance line s are in us e, the Call Log featur e will not p roceed with dia ling. 1. With the [...]

Receiv ing Call s Using Yo ur 4630/46 30SW IP Telepho ne 2-6 Issue 2.0 December 2 003 Calling a Party From the Web Access Appli cati on 2 Y our 4 630’s optional Web Access applicat ion is c apable of automatic ally diali ng web links that have been des ignated by the web author as phone number s. T o call a party via a web link, just sel ect that[...]

Using Yo ur 4630/4 630SW IP Telepho ne Receiving Calls Issue 2.0 Decem ber 2003 2-7 Call Hand ling F eatures 2 Use the Fe ature butto n panel in the display a rea or the phone’s dedicate d Featur e buttons to access call handl ing featur es whil e on a cal l. Conference 2 The Confe rence featur e allows y ou to conf erence up to the maxi mum numb[...]

Receiv ing Call s Using Yo ur 4630/46 30SW IP Telepho ne 2-8 Issue 2.0 December 2 003 Retr ie v i n g th e h e ld cal l 2 Select ( press ) the ca ll appear ance li ne of th e held ca ll. The call is now ac tive. Mute 2 During a n active ca ll, the Mu te feature prevents th e party w ith whom you are speaki ng from he aring y ou. This fea ture is mo[...]

Using Yo ur 4630/4 630SW IP Telepho ne Receiving Calls Issue 2.0 Decem ber 2003 2-9 Redialing using a li st of t he last eight numbers called 2 1. Select the Redi al ( ) Feature b utton. The Redi al screen disp lays the la st eig ht unique n umbers dialed. NOTE: Follow ing a powe r-up or ph one rese t, the Redia l list d isplays o nly those nu mber[...]

Receiv ing Call s Using Yo ur 4630/46 30SW IP Telepho ne 2-10 Issue 2.0 December 20 03 Changing from the Speakerphone to the handset 2 Pick u p the hands et and tal k. The Spe aker and the corre sponding ind icator nex t to the Sp eakerp hone button turn off. Changing from the handset to the Speaker phone 2 Press t he Speake rphone ( ) button next [...]

Using Yo ur 4630/4 630SW IP Telepho ne Receiving Calls Issue 2.0 Decem ber 2003 2-11 T ransfer 2 The T ransfer feat ure lets yo u transf er a call fro m your te lephone to another extension o r outsi de number . Sending a call to another te lephone 2 1. With the c all activ e (or with o nly one h eld call an d no acti ve calls), s elect the T ransf[...]

Receiv ing Call s Using Yo ur 4630/46 30SW IP Telepho ne 2-12 Issue 2.0 December 20 03[...]

Issue 2.0 Decem ber 2003 3-1 3 Using the Speed Dial Applicati on 3 Introduction 3 This cha pter desc ribes how to label a nd use a S peed Dial Group. T his chapter also des cribes h ow to add, up date, or rem ove a butt on label ( represen ting a phone numb er) from a Sp eed Dial G roup List. T o mak e a call using a Spee d Dial button, see Aut oma[...]

Speed Dia l Group s Using th e Speed Dial Applic ation 3-2 Issue 2.0 December 2 003 Changing or Deleting a Group Label 3 1. T o access the Speed Dial ap plication fr om any other application , select the Spee d Dial tab at the botto m of the display scr een. The Spe ed Dial s creen dis plays. 2. S elect Edit/Delete . The lab el below e ach Speed Di[...]

Using the Speed Dial Applic ation Speed Dial Group s Issue 2.0 Decem ber 2003 3-3 Speed Dial Buttons 3 Each Sp eed Dia l Group can h ave up to 2 4 Spee d Dial buttons associat ed with it, with ea ch button d isplayed a lphab etically b y name. Ea ch bu tton repres ents a telephone number y ou can c all by pre ssing one b utton. Y ou can s et your o[...]

Speed Dia l Group s Using th e Speed Dial Applic ation 3-4 Issue 2.0 December 2 003 5. T ouch the ap propriate keybo ard characte rs to ent er the name y ou want to assign to this bu tton usin g up to 12 c haracters . This ca n be a per son’s name, phon e numbe r , o ther design ation or a bbreviati on. As you press eac h characte r , the Name fi[...]

Using the Speed Dial Applic ation Speed Dial Group s Issue 2.0 Decem ber 2003 3-5 9. Choose on e of the following options: 10. V erify the labe l and sele ct Save to return to the Speed Dial scree n. If you wan t to Then Make a change, one charac ter at a time Touch the approp riate direct ional arrow to mo ve to the c haracter in error, th en touc[...]

Speed Dia l Group s Using th e Speed Dial Applic ation 3-6 Issue 2.0 December 2 003 Deleting a Speed Dial Button Labe l 3 This p rocedure c lears out a single Spee d Dial but ton’s name and number . NOTE: Y ou cannot de lete the EMERGENCY bu tton, if one is admin istered for your phone. 1. T o access the Speed Dial ap plication fr om any other ap[...]

Issue 2.0 Decem ber 2003 4-1 4 Using the Call Log Applic ation 4 Introduction 4 This chapter descri be s how to: ■ view the l ist of call s made to or from your phone , ■ sort Call L og entrie s, ■ add a C all Log en try to a S peed Dial Group Lis t, and ■ remove Call Log entr ies. For in formatio n on call ing a p arty list ed in th e Call[...]

Introduc tion Usin g the Call Log Appli cation 4-2 Issue 2.0 December 2 003 About the Call Log 4 All calls made to o r from you r 4630 IP T e lephone ar e added to the Call L og. The log dis plays th e followin g inform ation fo r each cal l as ava ilable: ■ Caller ’s name ■ Caller ’s phone number ■ T ime an d date o f the call ■ T y pe[...]

Usi n g the Ca ll Log Ap plicati on Introdu ction Issue 2.0 Decem ber 2003 4-3 V iewing the Call Log 4 1. T o view the Call Log, sel ect the Call Log applica tion tab fr om any 46 30 appl icati on screen . The Call Log scree n displ ays. If the Time/Date d efault so rt order is highlig hted, the l ist of the last six incoming, outgoing, and un answ[...]

Introduc tion Usin g the Call Log Appli cation 4-4 Issue 2.0 December 2 003 3. T o re-sort the log, s elect the column h eading to b e used as the new s ort criter ion. The Call Log is re- sorted ac cordin g to the se lected criteria . A downwar d triangl e icon dis plays to indicat e the col umn sele cted. If T ype was sel ected, unanswer ed call [...]

Usi n g the Ca ll Log Ap plicati on Introdu ction Issue 2.0 Decem ber 2003 4-5 Adding a Call Log Entry to a Speed Dial Gro up 4 If there is at leas t one availa ble Speed Dial button a nd a Cal l Log e ntry h as been sele cted, t he Add to SD button on the Ca ll Log scr een is enab led. If all Speed Dial butto ns in all Group s have be en assi gned[...]

Introduc tion Usin g the Call Log Appli cation 4-6 Issue 2.0 December 2 003 Removing Call Log Entries 4 Y ou c an delete an individ ual Call Log entry , as describ ed in the pr ocedure b elow . Individual Call Log e ntry removal is also p erformed au tomatically without user interve ntion when the 101 st log ent ry is cr eated. In th is insta nce, [...]

Issue 2.0 Decem ber 2003 5-1 5 Using th e Directory Applicati on 5 Introduction 5 The Cor porate Dire ctory is an optiona l applic ation for yo ur 4630 I P T elephone system . Check with y our System A dminist rator to se e if a Corporate Di rectory ha s been esta blished before proc eeding wi th this chap ter . This chapter descri be s how to: ■[...]

Locating a Phone Nu mber Usi ng the Dir ectory Using the Direc tory Appli cation 5-2 Issue 2.0 December 2 003 Ask yo ur System Adminis trator the a ppropriate way to locate a person bas ed on how yo ur direct ory is str ucture d. For exa mple, ask wh ether ente ring a fu ll name (last name followed b y first nam e, or fir st name f ollowed by l ast[...]

Usin g the Di rectory Ap plicat ion Locating a P hone Numbe r Using the Directory Issue 2.0 Decem ber 2003 5-3 5. Choose on e of the following options: If you want to Then Sort th e entries i n alphabet ical or nume rical or der To sort th e entries i n alphabe tical order, se lec t the Name column heading. The entri es re-dis play in alphabeti cal[...]

Locating a Phone Nu mber Usi ng the Dir ectory Using the Direc tory Appli cation 5-4 Issue 2.0 December 2 003 Calling a Person Listed in the Directory 5 This p rocedure assumes you have p erformed a sear ch for th e number you want to call, as describ ed in the p rocedur e above t itled L ocating a P hone Number Us ing the D irector y . Begin th is[...]

Usin g the Di rectory Ap plicat ion Locating a P hone Numbe r Using the Directory Issue 2.0 Decem ber 2003 5-5 Adding a Directory Entry to a Speed Dial Group 5 If there i s at least o ne availabl e Speed Dial button in a ny Group a nd a Directo ry entry ha s been s elected, t he Add to SD button on the D irectory sc reen is enabled. I f all Spe ed [...]

Locating a Phone Nu mber Usi ng the Dir ectory Using the Direc tory Appli cation 5-6 Issue 2.0 December 2 003 Resolving Sear ch- or Directory-Relat ed Problems 5 Search -relate d proble ms may o ccur du e to enter ing impr oper se arch cr iteria or when vali d searc h crit eria does n ot produc e the de sired re sult. For example, you may enter an [...]

Issue 2.0 Decem ber 2003 6-1 6 Using the V o ice Mail Ap plication 6 Introduction 6 The 4630 ’s optional V oic e Mail ap plicati on connec ts you to Avaya’s Web Messagi ng sys tem, from which yo u can acc ess yo ur messag es. This cha pter descr ibes how to access the Avaya Web Messag ing Hom e page and retrie ve mess ages fro m your m ailbox. [...]

Introduc tion Using the Voice Ma il Ap plication 6-2 Issue 2.0 December 2 003 Accessing the V oice Mail Applicati on 6 1. Acces s the V oice M ail ap plication b y selec ting the V oice Mail tab at th e bottom of any 463 0 applic ation scre en. A Log On scree n displa ys, prom pting yo u to enter your vo ice mai l password. NOTE: The firs t time yo[...]

Using the Voic e Mail A pplicati on Introdu ction Issue 2.0 Decem ber 2003 6-3 Using the Inbo x 6 After log on, your ne w messages di splay on the Inbox screen. Th e messag e type can be V (voice me ssage) , T (text m essage), A (attachment ), F (fax ), or any combina tion of the four . Pay p articul ar attenti on to any priorit y messages (noted i[...]

Introduc tion Using the Voice Ma il Ap plication 6-4 Issue 2.0 December 2 003 Sort th e messages shown i n a differ ent order Selec t the colum n head ing of the f ield by w hich you want to sort. For ex ample, i f messa ges ar e current ly sho wn in Date/Ti me order and you want to see them listed accordi ng to who s ent the mes sage, se lect the [...]

Using the Voic e Mail A pplicati on Introdu ction Issue 2.0 Decem ber 2003 6-5 Wor king With Y our Messages 6 All mes sage-rel ated acti vities are describe d in this section . V oice Message Options 6 After s electing a specific voice message fr om your Inbox, the M essage Details screen display s. This screen lets you : ■ listen t o the me ssag[...]

Introduc tion Using the Voice Ma il Ap plication 6-6 Issue 2.0 December 2 003 T ext, File, and Fax Message-Specific Opti ons 6 After s electing a speci fic mess age from your Inb ox, the Me ssage Det ail scree n display s. This s creen pr ovides deta il inf ormation about the c all and g ives you t he option of reading t he messa ge or print ing it[...]

Using the Voic e Mail A pplicati on Introdu ction Issue 2.0 Decem ber 2003 6-7 Replying to Messages 6 When you sele ct the Reply button o n the Mess age Detail screen, th e Reply screen display s. 1. If you want to reply wi th a voice m essage, select the Re cord V oice Message bu tton. T o type a text reply , select t he A dd T e xt Message button[...]

Introduc tion Using the Voice Ma il Ap plication 6-8 Issue 2.0 December 2 003 Changing V oice Mail Option s 6 Use the Opti ons screen to : ■ Change the passw or d you ente r for V oice Mail app licat ion log on. ■ Indicate wh ether you want to see a confi rmation mes sage when you de lete message s from a folder . ■ Restore the Inbox s ort or[...]

Using the Voic e Mail A pplicati on I f You Ne ed Help Issue 2.0 Decem ber 2003 6-9 Restoring the Default Sort Order 6 1. Scrol l down until th e Restore Default Sort Order button d isplays. 2. T o change th e order in which Inbox mes sages d isplay bac k to the o riginal (def ault) sett ing, sele ct the Restore Default Sort Order bu tton. Inbo x m[...]

If You Need Help Using the V oice Ma il Appli cation 6-10 Issue 2.0 December 20 03[...]

Issue 2.0 Decem ber 2003 7-1 7 Using the Web Acce ss Appli cation 7 Introduction 7 One of the e xciting as pects of the 4630/4630S W IP T elepho ne is its opti onal Web Acces s applicati on. Y ou can ac tually u se your tel ephone to access Avaya-prov ided infor mation ( an onlin e version of this us er guid e) and your Corporate i ntranet, i f app[...]

Introduc tion Using the Web A ccess Ap plication 7-2 Issue 2.0 December 2 003 Navigating Web Pages 7 The Web appl ication br owser pe rforms si milarly to those on your P C. Navigating the Home Page and Other Standard-Size Web Pages 7 1. Acces s the Web Acces s screen by sel ecting the Web ta b at the bottom of any appl ication screen. The Web Acce[...]

Issue 2.0 Decem ber 2003 8-1 8 4630/463 0SW IP T el ephone Options 8 Introduction 8 This cha pter desc ribes the procedu res avail able on th e Main Options and Prefer ences scree n. For exa mple, you can cha nge the appe arance of y our touchscr een, set a different rin ger tone , add a ti mer to eac h call, or set up a “Go to Phone” o ption t[...]

Acces sing the Op tions and Prefe rences Sc reen 463 0/4630SW IP Telep hone Opti ons 8-2 Issue 2.0 December 2 003 T ouchscreen Options 8 T ouchscr een Options are tho se which co ntrol: ■ The display’ s ac tive/id le time period ■ How you wan t your key board scr een (for us e in Spe ed Dial and ot her procedu res) dis played ■ How to turn [...]

4630/4630S W IP T elephone O ptions Access ing th e Option s and Pr eference s Scre en Issue 2.0 Decem ber 2003 8-3 NOTE: Once t he display screen has “timed out,” pres sing any button, tou ching the displa y , or going off-hook will al l resto re the displ ay scree n to it’s previous brightn ess level . Y ou may adjust the display s creen’[...]

Acces sing the Op tions and Prefe rences Sc reen 463 0/4630SW IP Telep hone Opti ons 8-4 Issue 2.0 December 2 003 Setting Butto n Click Feedback 8 Click fe edback is the audibl e respon se your phone make s when you to uch (se lect) and rele ase a butt on, field, or screen area. T wo se ttings ar e availabl e: ■ Click o n contac t - an audibl e ?[...]

4630/4630S W IP T elephone O ptions Call L og Options Issue 2.0 Decem ber 2003 8-5 Cleaning t he Screen 8 Use this option to d isplay in structi ons for cl eaning the 4630 IP T elephone’s screen . Cleanin g the sc reen with the instr uction s display ed ensur es that touching the scr een during c leaning will not cau se buttons , options , or app[...]

Call Log Op tions 4630/4630S W IP Te lephone O ptions 8-6 Issue 2.0 December 2 003 Activating/Deact ivating Call Logging 8 Y ou h ave the op tion of not logging c alls made to or fro m your phon e by chan ging the “Call Log Activ e?” setting from “Y es” (the default setting) to “No.” 1. T o activat e or deac tivate l ogging ca lls (d ep[...]

4630/4630S W IP T elephone O ptions Call L og Options Issue 2.0 Decem ber 2003 8-7 Archiving t he Call Log 8 The proce ss of aut omatical ly archi ving you r Call Log p rotects this inform ation in the event of a teleph one failure. Y our System A dministr ator gen erally sp ecifies whether yo ur phone wil l particip ate in autom atic archi ving, w[...]

Call Log Op tions 4630/4630S W IP Te lephone O ptions 8-8 Issue 2.0 December 2 003 Reviewing/Updat ing the F TP Server IP Address 8 Autom atic archi ving occu rs only if there is a valid F TP S erver IP Address s hown under the F TP Setup... optio n on the Call Log Op tions and Preferenc es scree n. The F TP Server IP Add ress indica tes the pr ope[...]

4630/4630S W IP T elephone O ptions Call L og Options Issue 2.0 Decem ber 2003 8-9 Phone Application Options 8 Phone applica tion optio ns and pr eferenc es allow yo u establi sh or mo dify sever al phone- o r call-related features . These fea tures are: 1. Addin g (or rem oving, if al ready set) an edit d ialing fiel d to the Pho ne screen . The E[...]

Call Log Op tions 4630/4630S W IP Te lephone O ptions 8-10 Issue 2.0 December 20 03 Sett in g E d it D ia l in g 8 1. T o disp lay the Edi t Dialing field on th e Phone ap plicati on screen (or to remove it if it is current ly disp layed ), selec t Edit Dial ing from the Pho ne Options an d Preferenc es scre en. The Edi t Dialing screen di splays .[...]

4630/4630S W IP T elephone O ptions Call L og Options Issue 2.0 Decem ber 2003 8-11 Selecting a Personalized Ring 8 Change the tone or pa ttern of y our phone’s ring using thi s procedure . 1. T o change th e ringing to ne/patte rn, select Personalized Ring Options from the P hone Op tions and Prefere nces scree n. The Sel ect Perso nalized Ring [...]

Call Log Op tions 4630/4630S W IP Te lephone O ptions 8-12 Issue 2.0 December 20 03 Setting the Go to Phone For Incoming Calls Option 8 This o ption allows you to s elect or change th e Go to P hone for In coming Ca lls setting. T hree setti ngs are availab le: ■ On Ringi ng - When y ou selec t this op tion, th e Phone s creen autom aticall y dis[...]

4630/4630S W IP T elephone O ptions Dire ctory O ption s Issue 2.0 Decem ber 2003 8-13 Sett in g th e Cal l Timer 8 This opti on allows y ou to have a timer dis played dur ing an activ e call or for a call that yo u have put o n Hold. Dis playing t he timer is t he default, b ut you can change it using the proc edure be low . 1. T o modif y the cur[...]

Dire ct ory Option s 4630/4630S W IP Te lephone O ptions 8-14 Issue 2.0 December 20 03 Setting Up or Modifying a Dir ectory User ID a nd Password 8 NOTE: Use this option on ly if your Direct ory requi res entry of a User ID an d/or Password. Co ntact you r System Adm inistrator with a ny question s you may have r egarding whether a Us er ID and/o r[...]

4630/4630S W IP T elephone O ptions Dire ctory O ption s Issue 2.0 Decem ber 2003 8-15 Speed Dial Options 8 T wo Speed Dial options are ava ilable whic h allow you to autom aticall y have your Speed Dia l buttons alphabeti zed when y ou add or mo dify a bu tton lab el and to have you r Speed Dial entr ies bac ked up aut omatic ally . Y ou s elect t[...]

Dire ct ory Option s 4630/4630S W IP Te lephone O ptions 8-16 Issue 2.0 December 20 03 Backing Up and Restoring Speed Dial Groups 8 The proces s of back ing up your s peed dial g roups and their respe ctive speed dial buttons pr otects t his inform ation in th e event of a telephone failure. Restoring th is data is a separat e step, and works in co[...]

4630/4630S W IP T elephone O ptions Backup/ Restore O ptions Issue 2.0 Decem ber 2003 8-17 Network Audio Quality 8 In the unlik ely eve nt that you ex perience po or audio qu ality durin g a call, an d you have dete rmined th at the hand set, Speak erphone , and heads et are func tioning proper ly , your Sy stem Admi nistra tor may ask you for in f[...]

Backup /Restore Op tions 463 0/4630SW IP Telep hone Option s 8-18 Issue 2.0 December 20 03 Setting the Automatic Backup Option 8 The Automatic Backup button must be enabled to perform this proc edure. If this button is not enable d, review th e chart b elow to reso lve a pr oblem bef ore proceed ing. 1. T o backup/ restore all of y our optio ns and[...]

4630/4630S W IP T elephone O ptions Backup/ Restore O ptions Issue 2.0 Decem ber 2003 8-19 Restoring Dat a from a Backup Fi le 8 Use this procedure to reactiv ate a bac kup file following a s ystem fa ilure or replaceme nt. 1. Selec t Rest ore/Download Dat a... from the Backup/ Res tore Opt ion s and Prefer ences scree n. The 4630 attempts t o init[...]

Backup /Restore Op tions 463 0/4630SW IP Telep hone Option s 8-20 Issue 2.0 December 20 03 2. If you want to retur n to the Bac kup/Restor e Option s and Prefe rences screen without res toring th e backup file or changing the selec ted FTP setting, sel ect Cancel . No change is made and the Bac kup/Res tore Option s and Pr eferenc es screen re-disp[...]

4630/4630S W IP T elephone O ptions Backup/ Restore O ptions Issue 2.0 Decem ber 2003 8-21 Setting a User ID, Password, and other F TP (File T ransfer Protocol) Opti ons 8 Y our S ystem A dministrat or estab lishes certain par ameters for each 46 30 IP T elephone i n your n etwork. Mos t parameters are estab lished at the network server a nd apply [...]

Backup /Restore Op tions 463 0/4630SW IP Telep hone Option s 8-22 Issue 2.0 December 20 03 2. Choose on e of the fol lowing opt ions: If you want to Then Add or update the Server IP Addr ess Sele ct Server IP Addres s . The Serv er IP Ad dress Entry scree n display s with the pr ompt “E nter IP addres s” (if no s erver na me is cu rrently assig[...]

4630/4630S W IP T elephone O ptions Stock Ti cker Opti on Issue 2.0 Decem ber 2003 8-23 3. Selec t Done to ret urn to the Backup/ Restore Opt ions and Prefere nces screen . Stock T icker O p tion 8 This option a llows you to set up a rea l-time sto ck ticker to tr ack up to 16 stock symbol s and up to 3 inde x symb ols. After s etting up the symb o[...]

Stock Ti cker Opti on 4630/4630S W IP Te lephone O ptions 8-24 Issue 2.0 December 20 03 1. T o set up or modi fy the sto ck ticker , select Stock Ticker S et-Up from the Stock Ticker O ptions a nd Preferen ces sc reen. The Stoc k Ticker A dministr ation s creen di splays . 2. Select the butto n to which you want to add/mo dify a st ock sy mbol. NOT[...]

4630/4630S W IP T elephone O ptions Stock Ti cker Opti on Issue 2.0 Decem ber 2003 8-25 Activatin g/Deact ivating the Stock Ticker 8 Y ou h ave the op tion of not display ing the s tock tick er by chang ing the “ Stock T icke r Active? ” setting fr om “Y e s” (the de fault setting ) to “No.” 1. T o activat e or deac tivate th e ticker ([...]

Stock Ti cker Opti on 4630/4630S W IP Te lephone O ptions 8-26 Issue 2.0 December 20 03[...]

Issue 2.0 Decem ber 2003 9-1 9 Headse ts and Hands ets 9 Introduction 9 This cha pter provi des inform ation a bout heads ets and spec ialize d handsets that are com patible with y our IP tele phone. Headsets f o r 4600 Series I P T elephones 9 Avaya supp orts only t hose head sets a nd headse t adapters th at carr y an Avaya brand or l ogo. There [...]

Handse ts for 4600 Series IP Telepho nes Headsets and Handset s 9-2 Issue 2.0 December 2 003 Headsets require he adset ada pters/conne ctors t o operate. Avaya offers three types of headset ad apters f or 4600 Ser ies IP T ermi nals: ■ The MIP -1 provid es remot e call an swering and call initial ization features with the Avaya Co rdless Hea dset[...]

Issue 2.0 Decem ber 2003 10-1 10 T roubleshooti ng 10 Introduction 10 The 4600 -Series IP T elep hones are relati vely tr ouble-free . The Basic T roubl eshootin g chart pro vides the m ost common p roblems an end user might encounter. The Applicat ion Troubleshooting c hart pr ovides troublesho oting specifi c to eac h of the 4630 applic ations. T[...]

Introduc tion Troub leshooti ng 10-2 Issue 2.0 December 20 03 Basic T roubleshootin g 10 Problem/Symptom Suggested Re solution Phone d oes not ac tivate after connec ting it the fi rst time U nless y our Syste m Admini strator has alrea dy initi alized y our tele phone, you may ex perienc e a delay of seve ral minut es befo re it beco mes ope ratio[...]

Troubles hooting In troduction Issue 2.0 Decem ber 2003 10-3 No dial tone Make s ure both the handse t and line cords into the phone are secure ly connec ted. Note th at there may be a sligh t operati onal dela y if you unplug and re connect t he phone. If noth ing appears on the displ ay, check your powe r so ur ce . Check to ensure y our phone is[...]

Introduc tion Troub leshooti ng 10-4 Issue 2.0 December 20 03 Speak erphone d oes not oper ate Ask you r Syst em Adm inistrator if your Speak erphone h as been dis abled. Phone d oes not r ing If the “Ringer O ff” feature i s program med on a Feature bu tton, that featu re is engag ed if the b utton is darke ned or shad ed. Reacti vate the ring[...]

Troubles hooting T roubleshoo ting 4630 A pplica tions Issue 2.0 Decem ber 2003 10-5 T roubleshooting 4630 Applications 10 Problem/Sympt om S uggested Resol ution GENERAL: A feature does not work as indicate d in the Use r Guide, o r does no t work as it had previo usly work ed Verify the procedu re and retry . Check be low to tro ubleshoot the spe[...]

Troubles hooting 46 30 App lications Troubles hooting 10-6 Issue 2.0 December 20 03 CALL LOG APPLICATION: The Call Log is e mpty Man y events wi ll clear the C all Lo g, includi ng pow er failur e or re startin g the telephone , for exa mple, followi ng logging o ff. You cann ot add an ent ry to a Sp eed Dial butt on No buttons are availa ble in th[...]

Troubles hooting T roubleshoo ting 4630 A pplica tions Issue 2.0 Decem ber 2003 10-7 VOICE MAIL AP PLICATION: No Voice Mail app licatio n tab display s with th e other ap plicatio n tabs at the b ottom o f ever y screen Your Sy stem Ad ministr ator has not adminis tered the l ink betwe en the 4630 Voice M ail ap plication a nd your corpor ate voic [...]

Troubles hooting 46 30 App lications Troubles hooting 10-8 Issue 2.0 December 20 03 Resetting and Power Cycling the IP T e lephone 10 Reset you r IP T elep hone when o ther T roubleshooting s uggesti ons do not correct the probl em or aft er being adv ised to d o so by you r Syst em Adminis trator . ! CAUTION: Use a Powe r Cycle onl y with the a pp[...]

Troubles hooting T roubleshoo ting 4630 A pplica tions Issue 2.0 Decem ber 2003 10-9 Power Cycling the Phone 10 Use the po wer cycle with your System Ad ministrato r ’s approval only if t he basic or programme d reset p rocedure cannot be p erformed or does no t correct the problem : 1. Unplug the phone a nd plug i t back in . The phon e connec t[...]

Troubles hooting 46 30 App lications Troubles hooting 10-10 Issue 2.0 December 2003[...]

Issue 2 .0 Dece mber 200 3 IN- 1 Index G L Numerics 4600 Seri es IP Telepho nes Handsets 9-2 Headsets fo r 9-1 4630/46 30SW IP Telepho ne Applica tions 1-5 Button/Fea ture Descriptions 1-3 Introduc tion to 1-1 lay out 1-2 Logging Off 1-14 Options 8- 1 Reinstati ng after logof f 1-14 Security 1- 12 usi ng the 2-1 A About the Stock Ticke r 1-11 Abou [...]

4630/4630S W IP T e lephone IN- 2 Issue 2 .0 Decemb er 2003 E Edit Diali ng 2- 2 Edit Di aling, settin g 8- 10 EMERGENCY button 3-1 F Fax, Tex t, and File M essage-Specifi c Options 6-6 File, Te xt, and Fax M essage-Specifi c Options 6-6 FTP (File T ransfer Protoco l) Options 8-21 FTP Server IP Address Revi ewin g/Upda ting 8-8 H Hands ets and Head[...]

Index Issue 2 .0 Dece mber 200 3 IN- 3 Option s, (continued ) Phone App lication 8-9 Redi al 8-11 Scre en cal ibrati on 8-4 Screen Id le Timeout Dur ation 8-2 Speed Dia l 8-15 Speed D ial Group Back up/Restore 8-16 Stock Tick er 8-23 Touchs creen 8-2 User ID, Password 8-21 Option s, for the 4630 /4630SW IP Tele phone 8-1 P Password, Changing f or V[...]

4630/4630S W IP T e lephone IN- 4 Issue 2 .0 Decemb er 2003 Trou blesh ooti ng 10-1 Applica tions 10-5 Basic 10-2 Call L og Application 10-5 Direct ory Application 10-6 Direct ory Trouble M essage Reso lution 5-6 Gener al, al l appl icat ions 10 -5 Phone App lication 10-5 Resolvi ng Search- or Dire ctory Related Prob- lems 5- 6 Speed D ial Applicat[...]