Avaya 700217243 manual

PA R T N E R ® Adv anced Communications Syst em Quic k Reference Guide 518-456-804 Comcode 700217243 Issue 3 March 2002[...]

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Notice Every ef fort was m ade to e nsure tha t the infor mation in this book wa s complete and accu- rate at th e time of p rinting. Howeve r, informa tion is subject to change . Feder al Communicati ons Commissi on State ment This eq uipment ha s been tested and found to comply with th e limits fo r a Class A digital device, p ursuan t to Part 15[...]

T radema rks PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18 D, MLS-12D , MLS-12 , MLS-6, MDC 9000, MDW 90 00, MDW 9010, MDW 9030 P, and SYSTIMAX are regis tered trademarks of Avaya Inc. in the U.S. and other countries. Ordering Information For addi tiona l document s, refer to the P ARTNER Cu stomer Suppor t Document. Cu[...]

0 Important Safety Instructions The fol lowing lis t provides basic safety prec autions that should alway s be follo wed when using your telep hone equipm ent. 1. Read and unde rstand al l instru ctions. 2. Follo w all warn ings and instruct ions mark ed on the product. 3. Unplu g all telep hone conn ections before clea ning. DO NOT use liquid cl e[...]

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W e'd like your opinion . . . We w elcome your f eedback on this document. Y our comments can be of great value in helping us impro ve our documentation. 1 . Please rate the eff ectiveness of this document in the f ollowing areas: Excellent Good F air Poor Ease of Finding Information ...... C l a r i t y ...... Completeness ...... Accuracy ...[...]

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Contents T able of Conte nts i 1 Ge tting Acquainted W elcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Ov er vie w . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ii Ta ble of Contents Table of C o nten ts Quic k Reference G uide 5 Pr ogramming T elephone Features Overvi ew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Automatic Line Sele ction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Extensi on Name Dis play . . . . . . .[...]

We l c o m e 1 1 Getting Acquainted We l c o m e This quick refere nce is design ed to help y o u program the P ARTNER ® A dvanced Communicati ons Syste m (ACS). It provides pr ocedure s for cus tomizing your system after it i s initi ally ins talled a nd for programming ev e r yday tasks you perfor m in order t o manage your sy stem. Pri or to us[...]

1 Get ting Acquaint ed 2 Syste m Overv iew Quick R eference Gui de Using these lin es and extensio ns, you can add vario us devices and telephone s to conf igure your sy stem to me et your b usines s needs ( see the fi gure, “Sy stem Config urations,” that follows). For detailed i nfor mation a bout P AR TNER ACS hard wa re, se e the P A RT N E[...]

1 Get ting Acquaint ed System Capacity 3 Quick Re ference Guide System Capacity The P A R TNE R A CS rele ase you hav e, the carri er you use, and th e combin ation of modules instal led, deter mi ne the number of availab le lin es and extensions: • P ARTNER ACS Release 1 .0 and 1.1 sy stems al low up to 15 line s and up to 32 extensions; howev e[...]

1 Get ting Acquaint ed 4 Syste m Components Quick R eference Gui de System Compo nents System Components Description Proces sor Module Provides the softw are intelli gence tha t control s the sy stem’s features . It has j acks for t hree outs ide line s and eig ht enhan ced tip/ ring ext ensions . The proc essor al so has two PCMC IA slots for AS[...]

1 Get ting Acquaint ed System Compo nents 5 Quick Re ference Guide A uxiliary Equipment The foll owing table provides a lis t of oth er equipm ent that is av aila ble for use with the sys tem. Se e the P ARTNER Ad vanced Communica tions System I nstal lation, Programming, a nd Use gui de for more details . • V oice Messag ing Syst ems • F ax Ma[...]

1 Get ting Acquaint ed 6 Syste m Components Quick R eference Gui de[...]

Ov er view 7 2 Installing Y our System Over view This cha pter explains how to ins tall the P A R T NER Advanced Com munications System (A C S) Relea ses 5.0 o r ear lier . T he infor mation appli es to al l releases unless othe rwise spec ified. The instal latio n of the P A R T NER ACS inv olves the fo llowing: • Evaluating the environmental re[...]

2 I nstalling Your System 8 Evalu ating the En vironment Quick R eference Gui de Evaluating the En vir onment Befor e you begin the physical install ation of th e syste m, you must check that all environme ntal facto rs are with in the acceptable rang es. See the P ARTNER Adv anced C ommuni cations System I nstal lation , Programming, a nd Use gui [...]

2 Ins tall ing Y o ur Sys tem Installi ng the Control Unit 9 Quick Re ference Guide F ol low these ste ps to wall-m ount the mo dule(s) : 1 Using t he enclos ed tem plate, mar k the sc rew location s on the wall. 2 Hold the proc essor mod ule aga inst t he wall with the line and extension jacks facing le ft. Leav e at least 1 foot (0.3 mete rs) cle[...]

2 I nstalling Your System 10 I nst allin g th e Cont rol Unit Quick R eference Gui de W all-Mounting a 5-Slot Carrier and Modules Instal l the 5-s lot carr ier withi n 5 feet ( 1.5 meters ) of a prop erl y grounded wall outlet ( not control led by a switch) and the network i nterface jacks. When you mount the carr ier on the wall, leav e at leas t [...]

2 Ins tall ing Y o ur Sys tem Installi ng the Control U nit 11 Quick Re ference Guide CA UTION: Do no t force the modu le. Us e th e carrier sh elf as a r efe rence an d do not tilt, slant , or rotate the mo dule. If th e module does not inse r t ea sily , remove it, clear any obstr uct ion, an d reins er t it. Labeling Jac ks After you hav e mount[...]

2 I nstalling Your System 12 I nst allin g th e Cont rol Unit Quick R eference Gui de • F or a 5-s lot carr ier , label th e line ja cks on the othe r module s by star ti ng with the l eftmost mo dule and en ding with the r ightmost m odule. 3 Label the ex tensio n jacks on the pr ocessor module, begin ning with “ 10” at the topmos t extensio[...]

2 Ins tall ing Y o ur Sys tem Installi ng the Control U nit 13 Quick Re ference Guide CA UTION: Batter ies and batter y c ov er are packaged in a separate box. If y ou are replacing batter ies, the old batter ies must be rem ov e d with the power on or the system’ s memor y will be lost. F ol low these ste ps to inser t the batt eries: 1 Locate t[...]

2 I nstalling Your System 14 I nst allin g th e Cont rol Unit Quick R eference Gui de Initializing th e Syste m T o in itialize the s ystem, you must inser t any PC Card b efore power ing up the system. F ollo w the se steps to in itializ e a syste m: 1 If your PC Card comes with a write -protect ta b , verif y that the wr ite-pro tect tab on the P[...]

2 Ins tall ing Y o ur Sys tem Installi ng the Control U nit 15 Quick Re ference Guide 7 If this is the in itial in stallation fo r a Relea se 3.0 sys tem, follow these additio nal steps : a Check the LED s to make sure that the p rocessor is on s teady green for at le ast 15 se conds. b Pres s f00 ss#989 at extensio n 10 or 11. c Pres s 253 27 . Th[...]

2 I nstalling Your System 16 Conne cting Lin es and Extensio ns Quick R eference Gui de Conne cting Li nes and Ex tensio ns Use the following pr ocedure to c onnect l ines and e x tension s: 1 T est fo r a dial to ne at the net work interfac e jacks before connecti ng outsid e lines t o the contr ol unit. F or the test, connect a tip/r ing telep ho[...]

2 Ins tall ing Y o ur Sys tem Install i ng the Cov er 17 Quick Re ference Guide 10 Gather the line and extension cords hanging b elow the wire manage rs of the fir st two module s, and twist- tie or wire -wrap them. Rep eat for the remai ning cor ds. F o r the 5-sl ot carr ier , place eac h bundle of wir es in th e indenta tions cut out of t he bot[...]

2 I nstalling Your System 18 Conne cting Auxili ary Equipment Quick R eference Gui de Connecting Auxiliary Equipment Y o u can co nnect many types of telec ommunications de vices to your system without e x pensive adapte rs or addi tional te lephone l ines–for e xample, answering ma chin es, credit car d scann ers, and fax machine s. Many tip/r i[...]

Over view 19 3 Setting Up Y our System Over view This cha pter explains t he basics o f programmin g and the p rogramming o f features inv olved in the se tup of the s ystem, i ncluding the programming of a v o ice mes saging s ystem. Refer to the P ARTNER Advanced Communic ations System Ins tallation , Programming, and Use guide for mor e detailed[...]

3 Settin g Up Your System 20 System Progr amming Basics Quick R eference Gui de • T elephone Pr ogramming allows telep hones to b e custom ized to me et indivi dual use rs’ needs. Ther e are two ty pes of T elephone P rogramming, dependin g from whe re you program. – Centralized T elephon e Programming– programming individ ual telephon es f[...]

3 Settin g Up Y our System System Pr ogramming Basics 21 Quick Re ference Guide Pr ogramming Overla ys T o do Sy stem Pr ogramming, you place a Programming O verlay o ver the dialpad of the sy stem display telep hone at e xtension 10 or 11. (Overlays are provided with the s ystem doc umentati on.) Y ou u se the fol lowing special buttons while prog[...]

3 Settin g Up Your System 22 System Progr amming Basics Quick R eference Gui de Button Locations When you p rogram from a P AR T NER telep hone at extensio n 10 or 11, the button you press on the teleph one at th e programming extension m ay be in a differ ent locati on on the t elepho ne being p rogrammed. The following figu re shows the relati ve[...]

3 Settin g Up Y our System System Pr ogramming Basics 23 Quick Re ference Guide Button Locati ons on P ARTNER T elephones Intercom Intercom Ext. Message AB C D MN O P QR S T GH EF KL IJ P ARTNER-34D Phone Intercom Intercom Ext. Message MN O P QR S T IJ K L EF G H AB CD P ARTNER-18D/18 Phone Intercom Intercom Message Ext. B D A C P ARTNER-6 Phone[...]

3 Settin g Up Your System 24 System Progr amming Basics Quick R eference Gui de Program ming Mode When you are r eady to program a sys tem or tel ephone feat ure, you must enter programming mode. F o llow these steps to enter programmi ng mode. 1 Place the Programming Overlay ov er t he dialpa d of the system d isplay telephon e at extension 10 or [...]

3 Settin g Up Y our System System Pr ogramming Basics 25 Quick Re ference Guide Using Centralized T elephone Pr ogramming Use Centralized T elephon e Programming fro m extension 10 or 11 to program features or store t elepho ne numbers for indivi dual extensions. All features tha t can be pr ogrammed at an ex tensio n can als o be pro grammed by us[...]

3 Settin g Up Your System 26 Setting th e Date, Day, and Ti me Quick R eference Gui de Setting t he Date, D a y , and Time After supplyi ng power to the c ontrol unit, use the fol lowing proc edures to s et the system clo ck: • Syste m Date (#1 01) to set the mo nth, day , and year • Sys tem Day (#102) to s et the day of the week (for Releas e [...]

3 Settin g Up Y our System Setting the Dat e, Da y , and Time 27 Quick Re ference Guide T o chan ge the Sy stem Day: 1 Press f00ss#102 at ex tensio n 10 or 11. 2 Chang e the day by entering the co rrespondi ng digit below or by pressing D until the da y e ntr y you want app ears: • 1 = Sund ay (fa ctor y setti ng) ✔ • 2 = Monday •3 = T u e [...]

3 Settin g Up Your System 28 Assigni ng Lines Quick R eference Gui de A utomatic Da ylight/Standard Time s (#126) A v a ilable in Release 3.0 or later sys tems, this featur e is turn ed on by default and automati cally updates th e system clock for annual Daylight Savings T ime and Standar d Time cha nges. If you are in an ar ea that does not hav e[...]

3 Settin g Up Y our System Custo m izing Ex tensions 29 Quick Re ference Guide Customizi ng Extensio ns Use the fol lowing feat ures to cu stomize a n extension: • Coverage features – Lin e Cover ag e Extens ion (#20 8), to ide ntify an extension as the “owner” of a specifi c outside l ine. A user at t he extension can activate Call Coverag[...]

3 Settin g Up Your System 30 Customi zing Extensions Quick R eference Gui de • Ca ll W ait ing (#316) , to ident ify tip/r ing t elephone extensions that can receive the system (not the local telephon e company) call-waiting tone for a second incomin g call wh en active on a c all. • Out going C all Restr ict ion (#401 ), to prev ent the extens[...]

3 Settin g Up Y our System Chan ging Settin gs to Support PBX or Centre x Services 31 Quick Re ference Guide Chan ging Settings to Su ppor t PBX or Centre x Services Y our s ystem may work b ehind a P BX or Centr e x s ystem. Consider th e foll owing when setti ng up your system to wor k effec tively behind a PBX or C entre x system: • Recall set[...]

3 Settin g Up Your System 32 Emergenc y Phone Numb er List (#406) Quick R eference Gui de Speed Dial and A uto Dial Num bers When you pr ogram numbers out side the P BX or C entrex system as Speed Dia l and Auto Dial numb ers, include t he PBX or Ce ntrex system dial-out code (9 on most s ystems), followed by one or more pau ses, in the s tored num[...]

3 Settin g Up Y our System V oice Mes saging Sy stems 33 Quick Re ference Guide V oice Messaging Systems F ou r voice mess aging s ystems are comp atible with your system . • P ARTNER M essagin g resides in the control unit in a 2 -, 4-, o r 6-por t config uration. • The P AR TNER MAIL V S V oice Messa ging Syste m (PMVS ) reside s in the contr[...]

3 Settin g Up Your System 34 Voice M essagin g Systems Quick R eference Gui de T o pr ogram any of the ot her three voice mes saging s ystems, pe rfor m the followi ng tasks. Se e the P AR TNER A dva nced Comm unicati ons Syste m Instal lation , Programmin g, and Use gui de for the proced ures to pro gram these tas ks. • Ass ign the P AR TNER MAI[...]

3 Settin g Up Y our System V oice Mes saging Sy stems 35 Quick Re ference Guide Additional V oice Messaging Sy stem Programming F ol lowing are additio nal feat ures used to program the c ommunication s ystem for a voice messagi ng sys tem. See Cha pter 9 , “Using Auxiliar y Equip ment” in the P ARTNER Advanced Communic ations Sy stem Insta lla[...]

3 Settin g Up Your System 36 Voice M essagin g Systems Quick R eference Gui de[...]

Over view 37 4 Pr ogramming System Features Over view This cha pter desc ri bes the programm ing of a few of the most com monly us ed system -wide feat ures: • System S peed Dial • Dial ing Restr ic tions and P er mis sions • Groups of Extens ions A table listi ng all the system -wide fea tures ( designat ed by a # co de) appea rs later in th[...]

4 Progra mming System Features 38 Dial ing Rest ric tions and P erm iss ions Quick R eference Gui de T o program S ystem S peed Dial numbe rs: 1 Pres s f00 at e x tension 10 or 11. 2 Select a thre e-digit code by pressi ng f and dialing three digit s between 6 00 and 699. 3 Enter th e number . For e x ample, to pro gram 555-4757, p ress 5554757 . 4[...]

4 Prog ramming Syst em Fe atures Dial ing Restrictions and P er missi ons 39 Quick Re ference Guide SECURITY ALER T: Whil e pr ocedur es that re stri ct diali ng are v ery ef fective, absolut e pr otection against misuse cannot be gua ranteed. System telephones give y ou more protection ag ainst such misuse than single-line telephones. Therefore, y[...]

4 Progra mming System Features 40 Dial ing Rest ric tions and P erm iss ions Quick R eference Gui de 6 Do one of t he foll owing: • T o chan ge the t elephone num ber you just entered, p ress r an d repeat S teps 4 and 5. • T o dele te the te lephone numb er you just enter ed, press r . • T o add o ther telep hone numb ers to th is list , pre[...]

4 Prog ramming Syst em Fe atures Dial ing Restrictions and P er missi ons 41 Quick Re ference Guide 6 Select another procedure, or exit programmin g mode. Disallo wed Phone Number Lists (#404) Use this fea ture to specify te lephon e numbers t hat users c annot dial. For ex ample, you may want to prev ent calls t o a spe cific tele phone numb er or[...]

4 Progra mming System Features 42 Dial ing Rest ric tions and P erm iss ions Quick R eference Gui de Disal low ed List Assignm ents (#405) Use thi s featur e to a ssign up to eight Disallowed Ph one Number Lists to spec ific extensions. Y o u must use D isallowed Phon e Number L ists ( #404) to cr eate the li sts o f disal lowed telepho ne numbers [...]

4 Prog ramming Syst em Fe atures Dial ing Restrictions and P er missi ons 43 Quick Re ference Guide T o res trict a n extension fro m making call s on a sp ecifi c line: 1 Press f00ss#302 at ex tensio n 10 or 11. 2 At th e Extension : pr ompt, enter the extension number to be programmed. 3 At the Line : pro mpt, enter the line number to be restri c[...]

4 Progra mming System Features 44 Dial ing Rest ric tions and P erm iss ions Quick R eference Gui de Outgoing Call Restriction (#401) Use thi s feature to specif y the types of outgoi ng calls th at can be m ade on all lines at an extension. T o id entify the types of outgoing c alls tha t can be m ade on all lines a t an extension: 1 Pres s f00ss#[...]

4 Prog ramming Syst em Fe atures Groups of Extensions 45 Quick Re ference Guide Groups of Extensions Placing e xtensio ns int o groups al lows use rs to help e ach other in answeri ng calls. Yo u can set up the groups shown in the foll owing ta ble. Gro ups of Extensions Group . . . Descript ion . . . Calling Group # 502 Group of exten sions that c[...]

4 Progra mming System Features 46 Groups of Extensions Quick R eference Gui de[...]

Over view 47 5 Pr ogramming T elephone Features Over view As the S ystem Ad ministrat or , you shoul d program teleph ones a t indivi dual ex te nsion s with cer tain features. There are two types of tel ephone pro gramming: • Centrali zed T elepho ne Programm ing–programmin g indivi dual t elephones from extension 1 0 or 1 1. • Exten sion Pr[...]

5 Progra mming Telep hone Featu res 48 Automati c Line Selectio n Quick R eference Gui de intercom line. This order can be c hanged, howev er , to accom modate your business needs. F or example, a telemar keting fir m with a W A TS line (line 5) to reduc e telephon e expenses woul d set Automatic L ine Sele ction for all telemar keters’ extension[...]

5 Prog ramming T elephone F eatures Extension Name Displa y 49 Quick Re ference Guide Extension Name Display Y ou can assign a name to an extension: up to 20 cha racters lon g on P ARTNER telephone s or up t o 12 ch aracters lo ng on MLS teleph ones. Then, wh en that ex te nsion is used to make an intercom , group, or transferred call, the na me ap[...]

5 Progra mming Telep hone Featu res 50 Line R i ngin g Quick R eference Gui de 3 Press left i . 4 Enter the two-digit code for each character you want to enter . For e x ample, the name “ Ed” is 3231 . 5 If y ou mak e a mis take , pres s ! to clear th e display . Repeat St ep 4 to enter th e correct name. 6 Program a button for this extension o[...]

5 Prog ramming T elephone F eatures Line R ing ing 5 1 Quick Re ference Guide 3 Pres s the lin e or pool button unti l the button li ght shows t he correc t setting (the s etting for the cur rently sel ected li ne or poo l also ap pears o n the displa y). 4 Continue pr ogramming, o r e x it programming mode.[...]

5 Progra mming Telep hone Featu res 52 Line R i ngin g Quick R eference Gui de[...]

Over view 53 6 Maintaining Y our System Over view Once you hav e set up your system, you will need to ma intain it. For e x ample, chang es in your busines s may require add itional l ines or ex t ensio ns. And to prepare for emergen cies s uch as power failures, you wil l want to back up all your cust omized feature s etting s so you can r estore [...]

6 Maintaini ng Your System 54 Backup and Restore Quick R eference Gui de Backup and Restore Y o u shoul d back up the s ystem programming pe riod ically on to a B ackup/Restore PC Car d, especi ally if you are changin g the proc essor mo dule or u pgrading the syst em, or bef ore and af ter any majo r programming ch anges. Y o u can back up the p r[...]

6 Mai ntaining Y our System Bac kup and Resto re 55 Quick Re ference Guide Bac kup Programming–A utomatic (#123) Use this fea ture to se t up the automa tic backup of all p rogramming (except the system date, day , and tim e). When Backup Programming– Automatic is s et to Active, the infor ma tion is back ed up at 2:0 0 a.m. o n the f irst day [...]

6 Maintaini ng Your System 56 Backup and Restore Quick R eference Gui de Back up Progra mming–Manual (#124) Use thi s feature to manually back up all the programming (except the sy stem date, day , and t ime) to a Backup/Restore P C Card. T o beg in a m anual backup of syst em sett ings: 1 V er ify that only one Backup/Restor e Card is in the pr [...]

6 Mai ntaining Y our System Bac kup and Resto re 57 Quick Re ference Guide Restore Pr ogramming (#125) Use this fea ture to reinsta te your system and teleph one programming (except the Sys tem Da y , System Date, and System Time) to the sett ings saved on a PC Card at the last system backup (manual or a utomatic) . Y o u should restore the system [...]

6 Maintaini ng Your System 58 Backup and Restore Quick R eference Gui de 4 Pres s e to s tar t the res tore. If the sy stem dete cts an err or before be ginning t he resto re, the bottom l ine of the display shows one of th e foll owing messag es: • Insert Card or Insert Valid Card • Bad File or Bad File-Try Again • Incompat Version or Incomp[...]

6 Mai ntaining Y our System Bat ter y Rep lac emen t 59 Quick Re ference Guide Battery Re placement The pro cessor mo dule uses two user-repla ceable AAA al kaline b atteri es. These batter ies provide enough power to retain the sy stem programming set tings duri ng a power failure for 45 days to six m onths, depending o n the fres hness o f the ba[...]

6 Maintaini ng Your System 60 Using a P C Card Quick R eference Gui de Using a PC Card Follow these steps to upgrade your sys tem’s s oftware with a P C card: CA UTION: Before s tar ting, v e rify th at you hav e ba tteri es installed i n the pro cessor module by viewing the displ a y of the tel ephone at extension 1 0. 1 If you hav e a 5-sl ot c[...]

6 Mai ntaining Y our System Using a PC Card 61 Quick Re ference Guide 6 In Releas e 3.0 or later systems, the L EDs on the p rocessor mo dule (center slot) wil l alter nate red/green while the upgrade is be ing perfo rm ed. When the up grade is finishe d, the LED wil l appear ste ady green. Ma ke sure each module has a green LED in the same hor izo[...]

6 Maintaini ng Your System 62 Upgrad ing 1600 DSL an d 012E Modul e Firmwa re Quick R eference Gui de 11 Tighten the screw on the lower front of the c ov er . Upgrading 1600 DSL and 012E Mo dule Firmware P ARTNER ACS Release 5.0 or later pr ovides a fi r mware upgrade capabi lity for the 1 600 DLS an d 012E mod ules which are eq uipped wi th progra[...]

6 Mai ntaining Y our System Adding N ew Modules 63 Quick Re ference Guide The fir mware up grade process oc curs for on e module at a time. After suc cessful completi on of the up grade for one module, the sy stem rese ts after 3 to 10 seconds and be gins the fir mware upgrade of the next module, if re quired. Th e fir mware upgrades beg in with mo[...]

6 Maintaini ng Your System 64 Adding N ew Modules Quick R eference Gui de 5 Before you inser t the new module, make sure that the 1600 DS L module (i f used) is i n the leftmos t slot and tha t all 400 (or 200) mod ules are installe d to the r ight of al l 012E , 308EC, or 206 mo dules. If you need to mov e a module to acco mmodate the new one, see[...]

6 Mai ntaining Y our System Replac ing Modu les 65 Quick Re ference Guide 12 T o re place the c ov e r , grasp it by its upper edges an d hold it squar ely ov er the con trol u nit. Place t he cover ov er the module s and make sure it fits firmly i n plac e. 13 Tight en the screw on the lower front of the c ov er . Repla cing Mo dules Replacin g sy[...]

6 Maintaini ng Your System 66 R eplac ing Modul es Quick R eference Gui de 4 F o r a 2-s lot carr ier c onfig uration, do t he following: a Remov e the lon g screw at the bott om of the mo dules. b Remov e the screws that attac h the carr ier to th e modules. c Pull the carri er to the r ight to remov e it. d Slide th e top mo dule to the left to d[...]

6 Mai ntaining Y our System Replac ing Modu les 67 Quick Re ference Guide Replacing Modules in a 5-Slot Carrier Replacin g a mod ule in a 5 -slot c arrie r involv es many of the steps us ed in install ing the mo dules. CA UTION: Before s tar ting , verify t hat you hav e ba tteri es inst alled in the proc essor module by viewing the display of the [...]

6 Maintaini ng Your System 68 R eplac ing Modul es Quick R eference Gui de 8 T o ins er t the replace ment, on ce the mod ule is p roper ly se ated, fir mly push the center of the module until the conne ctor s on the module lo ck into place, and the mo dule is attached to the rear of the carri er . For proper engageme nt of the conne ctors, the m o[...]

6 Mai ntaining Y our System Chan ging System Setti ngs 69 Quick Re ference Guide 15 Tight en the screw on the lower front of the c ov er . Changing Syst em Settings If you are upgr a ding to P ARTNER A CS Release 1.1 or 2.0 or later from an ear lier releas e by using the PC C ard up grade, all of your system programming settings are conv e r ted to[...]

6 Maintaini ng Your System 70 Adding Line s, Pools, and Extensions Quick R eference Gui de Adding New Lines How you add new lines t o the system depend s upon the type of e x tension you are ad ding them t o . Ke y Extensions Y o u can add individ ual line s to poole d extensions or ad d new lines to k ey extensions (all extensions i n K ey mode; i[...]

6 Mai ntaining Y our System Adding Li nes, P ools , and Extension s 71 Quick Re ference Guide If you add an out side li ne to your syste m for use i n an existing pool, use Dial Mode (#2 01) if the new line is a ro tar y line an d P ool Line Assi gnment (# 207) to add the li ne to an e xisting po ol. Adding Ne w P ools Y ou can create n ew pools if[...]

6 Maintaini ng Your System 72 Adding Line s, Pools, and Extensions Quick R eference Gui de Swapping Extensions If a u ser ch anges loc ation but wants t o keep the same e xtensio n number , you can ma ke the change e asily by chang ing the connect ion at t he contr ol unit. For e xamp le, if the users at extensions 29 an d 32 switch offices, you ca[...]

Over view 73 7 If Something Doesn’t W o rk Over view This chapter gi ves y ou s ome tips for fi xing comm on problems fast. Y our Release Number The sof tware version you hav e ins talled on your process or par tly deter mines what your system can do . B efore you call the Helpli ne, identify your software v ersion or rele ase: F rom a system pho[...]

7 If Som ething Doesn’t W ork 74 Clearing a Back up-Failure Alarm Quick R eference Gui de Clearing a Backup-Failure Alarm If you use B ackup Programming–Automatic ( #123) and the automa tic ba ck u p fails, a B ackup-F ailure Al ar m messa ge appe ars (ins tead of the d efault day/date/tim e messag e) on the top li ne of the tel ephone display [...]

7 If Som ething Doesn’t W ork 012E Modu le P ower M anageme nt 75 Quick Re ference Guide 012E Module P o wer Man agement The power supply used in the 012 E module is ad equate to power the 12 ETR por t s under no r mal cond itions. H owe ver , if too many larg e P ARTNER tele phones (such as the P ARTNER-34D) are off-hoo k with speaker phone v o [...]

7 If Som ething Doesn’t W ork 76 Telepho ne Problems Quick R eference Gui de T elephone Problems T elephone Problems Problem... Check this... Teleph one doesn’t ri ng Ringer volume may be too low. Do No t Disturb or Call Forw arding may be turned on. Line Ri nging may not be se t to Imm ediate. Telep hone m ay be faul ty; switc h telepho nes an[...]

7 If Som ething Doesn’t W ork T elephone Prob lems 77 Quick Re ference Guide Intercom A utodialer doesn’ t work Is the tel ephone co rd plugg ed into the right ja ck of the DSS? Is the Inte rcom Au todialer pl ugged into an elect ric outlet? Telepho ne cord may be de fective; switch c ords and try agai n. Can’t record a ca ll Two call s may a[...]

7 If Som ething Doesn’t W ork 78 Calli ng Probl ems Quick R eference Gui de Calling Prob lems Calling Pr oblems Prob le m... Check this... Can’t make outsid e calls Is Forced Account Code Entry assigned to this extension ? Is your di al mode ( touch- tone or rota ry) inco rrect? Use Dial Mod e (#201) to reset it . Has som eone c hanged the Outg[...]

7 If Som ething Doesn’t W ork Calling Problem s 79 Quick Re ference Guide Calls ar e answered autom atically If Autom atic Syste m Answer an d/or Direct Ex tension Dial is turned on, turn it o ff. If an auxilia ry devic e (fax, m odem, voi ce messagi ng system, a nswerin g mach ine) ans wers when i t should not; eit her: • Ch eck the device and[...]

7 If Som ething Doesn’t W ork 80 System Probl ems Quick R eference Gui de System Prob lems System Pr oblems Problem... Ch eck t his... Call rings continu ously, but no one at other end You may be usin g Autom atic Sy stem Ans wer or Direct Extension Dial o n a sys tem that doe sn’t support fa r end dis connec t; call your l ocal tel ephone comp[...]

7 If Som ething Doesn’t W ork 1600 D SL Module Problems 81 Quick Re ference Guide 1600 DSL Module Prob lems 1600 DSL Module Pr oblems Prob l em... Check this... The con nection be tween the 1600 D SL mod ule and the s ervice provider ’s gatewa y is not working. The 1600 DSL modul e and the ga teway u sed by th e service provide r are no t commu[...]

7 If Som ething Doesn’t W ork 82 Tip/Ri ng Device Problems Quick R eference Gui de Tip/Ring Device Pr oblems Tip/Ring De vice Prob lems Problem... Ch eck t his... Tip/ring device does not answer Devic e does not recogni ze the distinc tive ringi ng pattern used by the system. Set Dis tinctive R ing (#308) fo r that ex tension to Not Activ e. Tip/[...]

System Pr ogr amming Flow Char t–How to Use 8 System Pr ogrammin g Flo w Char ts T o use the following set s o f Flow Charts, fo llow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 1 1. • T o St art System Programmi ng: – Press f 0 0 – Press s s • T o E nd System P ro[...]

System Flo w Char t–System System Date Dial # 1 0 1 Dial the date (MMDDYY) System Day Dial # 1 0 2 Dial 1=Sun ✔ 2=Mon 3-Tue, 4=Wed, 5=Thur , 6=Fri, 7=Sat System Tim e Dial # 1 0 3 Dial the time (HHMM-24 hr . military time) Number of Lines Dial # 1 0 4 Dial two digits (01–3 1) (R. 4.0) or, Dial two digits (01–19 (Prior R. 4.0), for # of out [...]

System Flo w Char t–System Speed Dial Numbers System Flo w Char t–Lines T o remove a number: Pres s f 00 to enter program ming mode Pres s f Dial the System Speed Dial number’s code (600-699) Pres s ! T o remove another number , repeat: Pres s f 00 to exit program ming mode T o pr ogram a number : Press f 00 to enter programming mode Press f [...]

System Flo w Ch art–Extensions Line As signme nt Dial # 3 0 1 Dial a system extension # T o remove all existing line assignments, press r before selecting a line Dial a line number Dial 1=Assigned ✔ 2=Not Assigned 3=Select Button then press a programmable but ton (to assign the line to that button). If you use option 3 afte r a line has been as[...]

System Flow Chart– Extensions (Continued) Pool E xtension Assi gnment Dial # 3 1 4 Dial a system extension # to remove existing pool assignments, press r before selecting a line Dial a pool access code (880, 881, 882, or 883) Dial 1=Assigned ✔ 880 2=Not Assigned ✔ 881,882,883 3=Select Button then press a programmable button (auxiliary pools o[...]

System Flo w Ch art–Dialing Restrictions and P ermissions Outgoi ng Call Restrict ion Dial # 4 0 1 Dial a system extension # Dial 1=No Restriction ✔ 2=Inside Only (intercom) 3=Local Only (intercom and local) Press n to pr ogram another ex tension T oll Call Pr efix Dial # 4 0 2 Dial 1=0/1 plus Area Code and # ✔ 2=Area Code and # only System P[...]

System Flo w Ch art–Gr oups Pickup Gr oup Extension Dial # 5 0 1 Dial a group # (1–4) Dial an extension # (10–57) Dial 1=Assigned to group 2=Not Assigned to group ✔ Pres s n to program another extension Calli ng Group Extensio ns Dial # 5 0 2 Dial a group # (1–4) Dial an extension # (10–57) Dial 1=Assigned to g roup 2=Not Assigned to gr[...]

System Flo w Char t–A uxiliary Equipment Fax Machine E xtensions Dial # 6 0 1 Dial a system ex tension # Dial 1=Assigned 2=Not Assigned ✔ Press n to program another extension Music-On-Ho ld Dial # 6 0 2 Dial 1=Active ✔ 2=Not Acti ve Hotline Dial # 6 0 3 Dial the hotline extension # (not ext. 10, 1 1, or the first tw o extensions of any 206 or[...]

Centralized T eleph one Pr o gramming Flow Chart–H ow to Use T o use the Centralized T elephone Programming Flow Ch art, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 1 1. • To Ent e r P rogramming M ode : – Press f 0 0 – Press s s c – Dial the ex tension numbe[...]

Centralized T elephone Pr o gramming Flow Chart Automatic L ine Selection Press * * Press the line/pool/intercom buttons in the desired order Press * * Key Extension : Outside lines i ✔ Poole d Extension : Pool 880 button 1, button 2, i , right i ✔ Pools 881-883, individual lines Extensio n Name Display Press i Enter the character codes for the[...]

Centralized T eleph one Pr o gramming Flow Chart–C ontinued Do Not Disturb Press a progr ammable button with light s Press f 0 1 Direct Line Pickup— Idle Li ne Press a progr ammable button with light s Press i 8 Cont act Closur e 1 Press f Press a progr ammable button Press f 4 1 Cont act Closur e 2 Press a progr ammable button Press f 4 2 Dire[...]

Extension T elepho ne Pr ogr amming Flow Char t–How to Use T o use the Extension T elephone Programming Flow Chart, follow these instructions first: T o Program at an extension, use the following procedure: • To Start programming : – Press f 0 0 – The green light next to buttons on which lines or pools are ass igned for the e xtension show [...]

Extension T elepho ne Pr ogr amming Flow Char t Exte nsio n Name Displ ay Press i Enter the character codes for the name (See table “V alid Character Entries”) Background Music Press a programmable button Pres s f 1 9 Personal Speed Dial Numbers Press f Dial a two-digit code ( 80–99) Dial the phone number —up to 28 digits including special [...]

Extension T elepho ne Pr ogr amming Flow Char t–Continued Do Not Disturb Press a prog rammable button with light s Press f 0 1 Direct Line Pic kup— Idle L ine Press a programmab le button with lights Pres s i 8 Cont act Closur e 1 Press f Press a programmable button Press f 4 1 Cont act Closur e 2 Press a progr ammable button Press f 4 2 Direct[...]