Avaya Definity 8102 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Avaya Definity 8102. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Avaya Definity 8102 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Avaya Definity 8102 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Avaya Definity 8102, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Avaya Definity 8102 debe contener:
- información acerca de las especificaciones técnicas del dispositivo Avaya Definity 8102
- nombre de fabricante y año de fabricación del dispositivo Avaya Definity 8102
- condiciones de uso, configuración y mantenimiento del dispositivo Avaya Definity 8102
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Avaya Definity 8102 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Avaya Definity 8102 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Avaya en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Avaya Definity 8102, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Avaya Definity 8102, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Avaya Definity 8102. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    AT&T DEFINIT Y ® Communications System Generic 2 and System 85 8102 and 8110 Telephone User's Guide[...]

  • Página 2

    NOTIC E While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&[...]

  • Página 3

    Your 8102 and 8110 Telephones The 8102 and 8110 telephones are similar in appearance; however, the 8110 telephone has an added built-in speakerphone. (If you have an 8110 telephone, you may also be able to use the Auto Answer feature.) Both telephones are designed to help you use the many features the the AT&T DEFINITY® Communications System G[...]

  • Página 4

    Figure 2. 8102 Telephone, Side and Bottom Views Figure 3. 8110 Telephone, Top View 2[...]

  • Página 5

    Figure 4. 8110 Telephone, Side and Bottom Views Starting with the handset on the TOP VIEW and continuing clockwise Handset For placing and answering calls. In most cases, you must lift the handset (go off-hook) before you can use a feature. Also known as the receiver. Data jack Adjunct (equipment) jack (on the 8102 only) Auxiliary power jack (on th[...]

  • Página 6

    Hold button Redial button Auto Answer button (on the 8110 only) Mute button (on the 8110 only) Message light Dial pad Speaker button (on the 8110 only) Flash button Program button For putting a call on hold. For redialing the last number you dialed. For automatically activating the built-in speakerphone whenever a call comes in. For turning off the[...]

  • Página 7

    A Quick Look at the Features The following lists voice features and briefly explains what each one does and how you might want to use it. The features in this guide have been divided into 2 categories: ● ● Phone Features Those telephone features that you can use immediately no matter which communications system your telephone is connected to. N[...]

  • Página 8

    Switch Features Abbreviated Dialing (AD) Allows you to store selected telephone numbers as 3 or fewer digits for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are 3 possible type of lists — personal, group, and system — and you can have a total of 13 lis[...]

  • Página 9

    Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Available with DEFINITY® Generic 2 and System 85 R2V4 and some R3V3 systems. Check with your System Manager to see if the feature is available in your system. Leave Word Calling (LWC) Leaves a message for another extension to call you bac[...]

  • Página 10

    How to Use the Features Many features are available for use with your 8102 and 8110 telephones. The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically. Special Instructions for General Use As you operate the features assigned to your telephone, keep in mind [...]

  • Página 11

    Phone Features The following features can be used no matter which communications system your 8102 or 8110 telephone is connected to. Remember that you can use the Speakerphone and Mute features only if you are using an 8110 telephone. Some 8110 users will also be able to use the Auto Answer feature. Answering and Placing a Call ✔ Note: If you are[...]

  • Página 12

    Auto Answer (for 8110 Users) To have your telephone automatically answer a call Note: For this feature to operate properly on your switch, your line must be administered as "data restricted." Also, for your information, the Auto Answer button is removable and can be replaced by a flat cap (packed in the box with 8110 terminal). If the but[...]

  • Página 13

    Hol d ✔ Note: If you want to place or answer another call or activate another feature while you have a call on hold, you can use the Switch Feature, Hold (with Second Dial Tone). For directions on using this feature, see "Hold (with Second Dial Tone)" under the sections, Switch Features. To put a call on hold 1 Press [ HOLD ] ● Red li[...]

  • Página 14

    Mute (for 8110 Users) To prevent the other 1 Press [ MUTE ] party from hearing you ● Red light next to [ MUTE ] goes on (to mute microphone) ● Other party cannot hear you To resume talking to 1 Press [ MUTE ] the other party (to turn ● Red light next to [ MUTE ] goes off on speakerphone microphone, or handset 2 Resume conversation with the ot[...]

  • Página 15

    To insert the button designation card on 1 your telephone 2 3 4 5 If you are using a new telephone, remove the button designation card from the box in which the telephone was shipped In the blank space next to the appropriate Programmable Dialing button, write or type the name or telephone number that you want to store there Fold along the perforat[...]

  • Página 16

    To dial a number with 1 Pick up handset a programmable or dialing button if you are using an 8110 telephone, you can press [ SPKR ] 2 When you hear dial tone, press appropriate programmable dialing button ● Number programmed on the button is automatically dialed To erase a number 1 Press [ PROGRA M ] stored on a 2 Press button to be cleared twice[...]

  • Página 17

    For example, if you need 2 pauses inserted between the access code, such as "9," and the remainder of the telephone number you are dialing, you would press [ PAUS E ] twice. Note: You may store up to 3 different access code/pause combinations. 4 Press [ PROGRA M ] again EXAMPLE In the following example, there are 3 different access code/p[...]

  • Página 18

    To erase all stored access codes 1 2 3 Press [ PROGRA M ] Press [ REDIAL ] twice Press [ PROGRA M ] again [programming tone] Speakerphone (for 8110 Users) To place/answer a call 1 Press [ SPKR ] without lifting the handset, or to use ● Red light goes on next to button speakerphone with any 2 Place or answer call, or access selected feature featur[...]

  • Página 19

    To resume talking to 1 Press [ MUTE ] other party (to turn on ● Red light next to [ MUTE ] goes off speakerphone microphone, or handset 2 Resume conversation with other party again) To change from speakerphone to handset 1 Lift handset and talk ● Red light next to [ SPKR ] goes off To change from handset to speakerphone 1 During a call using ha[...]

  • Página 20

    Switch Features ● ● Since your 8102 or 8110 telephone is connected to a DEFINITY Generic 2 or System 85 communications system, you may be able to use any of the following features. Check with your System Manager to see which of these features have been assigned to your telephone. Special InstructIons The first time you use these procedures, you[...]

  • Página 21

    6 Press [ # ] [confirmation tone] ● Number is stored ● Repeat steps 3 through 6 if you want to program additional items on the same list 7 Hang up to end programming ● If you want to continue programming begin again at step 2 to program another personal list Note: Record your personal list items on the Abbreviated Dialing list in the back of [...]

  • Página 22

    To cancel Automatic 1 Dial Automatic Callback cancel code (while off-hook) Callback [confirmation tone] Call Forwarding — Busy/Don't Answer To activate Call 1 Dial Call Forwarding — Busy/Don’t Answer code Forwarding — (while off-hook) [dial tone] Busy/Don't Answer 2 Dial extension where calls will be sent [confirmation tone] Note:[...]

  • Página 23

    Call Forwarding — Follow Me To temporarily redirect all calls to an extension 1 2 or outside number of your choice Dial Call Forwarding — Follow Me code (while off- hook) [dial tone] Dial extension or number where calls will be sent [confirmation tone] Note: You may hear a half ring for each call forwarded after you have activated this feature [...]

  • Página 24

    To retrieve parked call 1 Dial Call Park answer-back code [dial tone] from any extension 2 Dial channel number where call was parked against [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by another party. Call Pickup To answer a call to a 1 Dial Call Pickup code (while off-hook) member of yo[...]

  • Página 25

    Call Waiting To answer a call 1 Complete present call and hang up [ringing] waiting tone ● Receive ringing from waiting call (1—internal, 2— outside, 3—priority) 2 Pick up and answer To answer a call 1 waiting tone, putting present call on hold 2 Press [ FLAS H ] [recall dial tone] ● Present call put on hold Dial Call Waiting answer/hold [...]

  • Página 26

    Hold (with Second Dial Tone) ✔ To put a call on soft 1 Press [ FLASH ] [recall dial tone] hol d 2 Dial Hold code [dial tone] Note: If you hang up, held call sends a 3-burst priority ring. To return to a held call 1 Hang up, receive 3-burst priority ring, and lift handset To put a call on hold 1 Press [ FLASH ] [recall dial tone] and place call 2 [...]

  • Página 27

    Last Number Dialed To automatically redial 1 the last number you dialed (extension outside number, or trunk/feature code) Dial Last Number Dialed code (while off-hook) ● Number is automatically dialed (up to 20 digits) Note: Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to learn if the [...]

  • Página 28

    To cancel a Leave 1 word calling message (you cannot cancel messages for an 2 AUDIX Subscriber) Dial Leave Word Calling cancel code (while off-hook) [dial tone] Dial extension [confirmation tone] ● Message is deleted Note: If reorder tone is heard, message is not deleted; try again. Priority Calling To place a priority call 1 (3-burst ring) 2 Dia[...]

  • Página 29

    Send All Calls To send all incoming 1 Dial Send All Calls code [confirmation tone] calls (except priority, intercom and personal Note: You may hear a half ring as each call is sent to office calls) coverage if you have a DEFINITY Generic 2 or System immediately to an 85 R2V4. assigned extension, AUDIX or message center for coverage To cancel Send A[...]

  • Página 30

    Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those that you hear through the handset (receiver) or the speaker, if you have one. Ringing Tones ● ● ● ● 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings — A priority call from another extens[...]

  • Página 31

    Key Words to Know access code See feature code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and ourgoing calls at the main telephone console. AUDIX Audio Information Exchange, an optimal voice mail and message service that provides coverage for calls to you by recording callers' messages a[...]

  • Página 32

    phone features Those telephone features that you can use immediately no matter which communications system your telephone is connected to. pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the System Manager and are usually located in the same work area or pe[...]

  • Página 33

    Quick-Reference Lists Feature Codes Feature Cod e Feature Code ABBREVIATED DIALING Personal Group System Program AUTOMATIC CALLBACK Cancel CALL FORWARDING — BUSY/DON'T ANSWER Cancel CALL FORWARDING — FOLLOW ME Cancel CALL PARK Answer Back CALL PICKUP CALL WAITING HOLD LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL C[...]