Avaya Enterprise Communications Server manual

555-23 1-742 Comcod e 108898 941 Issue 1 Novemb er 2000 GuestW orks ® and DEFINITY ® Enterprise Communications Ser ver Release 9 Hospitality Operati ons[...]

Copyright  2000, A vaya Inc. All Rights Reserved Notice Every effort was made to e nsure that the information in this book was complete and accurate at t he time of printing. However , information is subje ct to change. Preventing T oll Fraud “T oll fraud” is the unauthorized use of you r telecommunications s ystem by an unauthorized party ([...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Contents iii Conten ts Contents iii Hospita lity Operatio ns 1 ■ About T his Documen t 1 Reasons for Re issu e 1 Purpose 1 Organ ization 2 Conventi ons 2 Related Do cuments 4 ■ H ospi tali ty Ser vice s Over view 5 Teleph one Support 5 Guest Se r[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Contents iv ■ Voice Mes sagi ng Op erati ons 63 Admini strative M ailbox o n an INTUITY Syste m 63 Connecti ng Gues ts to the Voic e Mess agi ng Syste m 64 Restori ng a Deleted V oice Message 66 Retrievin g Messages for Checke d-Out Guests 67 ■ C[...]

Hospi tality Opera tions 1 About This Do cu me nt GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hosp italit y Operations About This Do cument This docu m ent contains the pro cedures for usi ng the hospital ity features o f the GuestW orks ® and DE FINI TY ® Enterpr is e Com munic ations Serve[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 2 About This Do cu me nt The hospi tality s ervices are descr ibed in t his document for the system manage rs, attenda nts, and f ront desk personnel who use the s ervices and explai n the procedur es to gues ts and hous ekee[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 3 About This Do cu me nt The butt ons shown in t his documen t use defa ult labe l designati ons. Since the but ton label s can be customize d for ea ch site, some butto n labeli ng may have dif ferent de signations. Some but[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 4 About This Do cu me nt — Confi rmation to ne — a thr ee-burst to ne you hear after successf ully using a f eature access code. — Interc ept tone — a h igh-to-low tone you hear when a call or feature access c ode is [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 5 Hospit ality Servic es Ove rview Hospitality Ser vi ces Overview Keeping gu ests satisfied i s the key to a suc cessful lodgin g establi shment, and providi ng full gu est serv ices thr ough up-to- date communic ations e nh[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 6 Hospit ality Servic es Ove rview An im p ortan t feat u re of th e switc h is th e abili ty to act ivate D o Not D istur b. This featur e assures that Do Not Disturb wi ll turn o ff a t the pre determine d time. Do Not Dist[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 7 Hospit ality Servic es Ove rview Messaging Services When a gues t has a messag e, the message wa itin g la mp o n a guest ’ s teleph one c an be turne d on by the I NTUITY Lodging mess aging syst em, by the PM S, or by th[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 8 Hospit ality Servic es Ove rview[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 9 Guest Op erat ion s Guest Op er ations Guests c an schedul e wakeup calls for themse lves, blo ck unwanted i ncoming cal ls, make emer gency calls, and retr ieve voice and f ax messa ges from t heir e xtension s or f rom te[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 10 Guest Op erat ions With Speec h Synthesizer Provide the foll owing proced ures to yo ur guests for activatin g and deact ivati ng a wakeup call. NOTE: Guests cannot enter two wakeup call s when using the Speech Synthesiz e[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 11 Guest Op erat ions Change or Delete Y our Wakeup Call 1. Pick up the h andset of your tele phone, and pr ess the wak eup button , or enter t he Automatic W akeup Call fe ature ac cess code _ ____. ■ Listen t o the wakeu [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 12 Guest Op erat ions 3. Hang up the te lephone. 4. If you wish to ha ve a second wakeup call, pick up the handset of your telepho ne and pres s the wakeup button, or ent e r the Automatic W akeup Call fe ature acc ess code _[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 13 Guest Op erat ions 5. Press the * button, fo llowed by t he # button. ■ Y ou will hear confirmation tone (three short t ones, foll owed by silen ce). 6. Hang up the te lephone. Do Not Disturb If your switch is equipped w[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 14 Guest Op erat ions Change or Cancel a Do Not Disturb Request (Feature Dial Access Code) 1. Pick up the h andset of your tele phone and ent e r the V oice Do Not D ist urb featur e access c ode _____. ■ Listen t o the ins[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 15 Guest Op erat ions Retrieving Messages Usua lly , gue sts will retrie ve thei r voice messa ges fr om thei r r ooms, but the y may also nee d to retr ieve the ir messages f rom other gu est rooms, f rom a house telepho ne,[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 16 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage is saved (i f the sys tem is administ ered to s ave old mess ages), and the new one i s played. T o keep your ma ilbox spac e free for n ew messages, delet[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 17 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage is saved (i f the sys tem is administ ered to s ave old mess ages), and the new one i s played. T o keep your ma ilbox spac e free for n ew messages, delet[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 18 Guest Op erat ions Recording a Personal Greeti ng NOTE: T o use th is feature, the I NTUITY Lodgi ng system must have softwar e Release 1. 1 or later . 1. Call the mess age retr ieval te lephone numbe r . ■ Liste n to th[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 19 Guest Op erat ions Changing Y our Password At check- in, you were assigned a 4-di git passwor d to use whe n retrie ving your messages w hil e away from yo ur room. NOTE: T o use th is feature, the I NTUITY Lodgi ng system[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 20 Guest Op erat ions Dial by Name If you can not remember at which r oom your a ssociate is stayi ng, you c an use t he Dial by Na me featu re to pla ce a call . This feat ure is only ava i lable on GuestW orks. 1. Call the [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 21 Front Desk Ope rations Front Desk Operations Almost al l operations th at are don e from a tr aditiona l “attendan t console” (Model 302 or PC console) can n ow be done from an At tendant Bac kup telepho ne (a tel epho[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 22 Front Desk Ope rations Attendant Backup The Atten dant Backup f eature a llows you to ac cess most a ttendant console featur es fr om one or more specia ll y-a dministered multia ppea rance telephones. Using th is backup m[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 23 Front Desk Ope rations Check-In/Check- Out Use the f ollowing p rocedures to check h otel g uests in and out. If your sw itch h as a PMS that su pports che ck-in and check-out , use this feature from the PMS. The only exce[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 24 Front Desk Ope rations Assigning DID Numbers to Guest Rooms T wo methods can be used to assig n a Direct Inward Dialin g (DID) number to a guest’ s room: ■ Auto matic s elect ion of D ID num bers by the sw i tch or via[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 25 Front Desk Ope rations Checking in a Guest Room and Assigning a DID Number Autom atica lly An automati c assig nment o f a DID number to a gues t room all ows a guest to have a phone numbe r not associat ed with his /her r[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 26 Front Desk Ope rations If you try to assign a VIP DID tha t is alrea dy in use, the foll owing dis plays : Viewi ng DID Number Assignments T o find out what DID number is assigned to a ro om, do the following : 1. Press th[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 27 Front Desk Ope rations 6. When the displ ay shows th e number t hat you want to us e, press the # button. T he following di splays: Changing to a New VIP DID Number NOTE: Pleas e keep in mi nd that you can change a DID in [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 28 Front Desk Ope rations Suite Check-In Suite Che ck-In all ows you to ha ve the swi tch automatic ally chec k-in more than one phone, a ss ociated with the same roo m, with one check -i n command (wh eth er from your PMS or[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 29 Front Desk Ope rations Check-Out When a gu est checks out, the r oom’ s status changes to vacant , and the r oom’ s telepho ne control led restr iction ch anges to Out ward Restr iction. This applies whether t he room [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 30 Front Desk Ope rations Automatic W akeup W akeup cal ls can be activ ated by gue sts from t heir own rooms, or by front des k personne l usi ng the att endant con sole or a b ackup tel ephone. Depend ing on how the syst em[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 31 Front Desk Ope rations ■ Customize d announcement s record ed on the Audi chron recordin g device which del ivers sa les pitc hes for va rious hotel fun ctions al ong with th e wakeup cal l. Audichr on can be equ i pped [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 32 Front Desk Ope rations User Operati on W akeup req uests can be ent ered, chang ed, and cance led from the c onsole or backup te lephone. W akeup anno uncements can use a standard announce ment or can be cu stomized ( for [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 33 Front Desk Ope rations 4. Press the 2 button f or an A.M. wak eup call, or press the 7 button fo r a P .M. wakeup call. ■ The foll owing displ ays: 5. The display s hows t he def aul t wa keup m essa ge n umber . If you [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 34 Front Desk Ope rations Dual W akeup T o add or cha nge a wakeup c all when t he Dual W akeu p feature is enabled, do the follo wing: 1. Press the Auto wakeup button. ■ The Auto W akeup lamp goes on. ■ The foll owing di[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 35 Front Desk Ope rations 6. If you want t o use a dif ferent wakeup message, enter the wake up message number . NOTE: Y ou cannot specif y a dif ferent wakeup message when s etting up a wakeup c all from a backup teleph one.[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 36 Front Desk Ope rations 1 1 . Press th e # button t o confir m the wakeup r equest. ■ One of the followin g displays: This ind i cates that th e wakeup procedu re was succ essful. This indic ates tha t the ti me ente red [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 37 Front Desk Ope rations Daily W akeup Daily W akeup allows a guest to request a wakeup time t hat will be d elivered the same time every day un til canc eled or ch anged. T o add a dai ly wakeup cal l, do the following: 1. [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 38 Front Desk Ope rations 6. Press the # button to receive t he next pr ompt. ■ The foll owing displays: 7. The display s hows t he def aul t wa keup m essa ge n umber . If you want to use the de fault messag e, go t o Step[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 39 Front Desk Ope rations VIP W akeup VIP W akeup provides t he hotel t he option of placing a per sonal cal l to awaken a special guest, r ather tha n awakening that guest with a standar d announcement . T o add a VIP wake u[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 40 Front Desk Ope rations 6. Press the # button to receive t he next pr ompt. ■ The foll owing displays: 7. The display s hows t he def aul t wa keup m essa ge n umber . If you want to use the de fault messag e, go t o Step[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 41 Front Desk Ope rations 12. Press the f lashing VIP-W akeup la mp to place a priori ty call t o guest Mike Jones. ■ The VIP-W akeup lamp goes out, and th e VIP-Retry lamp begins to flash . ■ When the guest ans wers, the[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 42 Front Desk Ope rations Canceling W akeup Calls Once a wakeu p call has been successful ly deliv ered, the request i s cancele d automa tically . However , you can cancel a wakeup call manually b efore it is deliver ed by d[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 43 Front Desk Ope rations Failed W akeup Notif ication A wakeu p cal l rings for 30 sec onds at a gu est’ s telephon e. If the wakeup call is not answered after three at tempts (t he attempt s are spaced 5 minutes apart) , [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 44 Front Desk Ope rations Controlled Restri ctions The Contro lled Restrict ions feat ure allo ws you to act ivate di ff erent typ es of calli ng restri ctions o n guest room tel ephones. Th e restri ction ty pes inclu de the[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 45 Front Desk Ope rations When a guest trie s to make a call f rom a stat ion that is res tric ted, the call is routed to one of the foll owing, depen ding on h ow the syst em is admini stered: ■ The atte ndant ■ A record[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 46 Front Desk Ope rations 3. After hear ing the se cond dial tone, enter the r oom number . ■ A confir mation tone indicat es that t he restr iction was ac tivated . An interc ept tone i ndicate s that th e room number a lr[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 47 Front Desk Ope rations Activate Contr oll ed Restriction for a Group of Rooms T o activat e a contr olled re striction for a group of rooms, do the foll owing: ! CAUTION: If you u se this f eatur e, be sur e that you u nde[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 48 Front Desk Ope rations Cancel Controll ed Restricti on for a Group of Rooms T o deactiv ate a cont rolled r estricti on for a group of r ooms, do the f ollowing: 1. Press the start but ton or an i dle call appearanc e butt[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 49 Front Desk Ope rations Change Class of Restriction (COR) by Featur e Access Code (F AC) A user wit h console permission s (COS) can c hange, via h is/her t elephone o r attenda nt console, Cl ass of Restrictio n (COR) valu[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 50 Front Desk Ope rations 4. Y ou will hear di al tone a third ti me. After he aring the thir d dial to ne, enter the ext ension number of the st ation whos e COR value is to be ch anged. Y ou will hear one of the foll owing:[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 51 Front Desk Ope rations Do Not Disturb The D o Not Di sturb featu r e perm it s hote l guests to req uest th at call s dire ct ed to the room b e blocked f or a prede termined peri od of time . This can be done from the att[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 52 Front Desk Ope rations Activate Do Not Disturb for One Room NOTE: Do Not Dis turb canno t be acti vated usi ng the PC cons ole. T o add or cha nge a Do Not Di sturb req uest, do th e followi ng: 1. Press the dn d ex t butt[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 53 Front Desk Ope rations 5. Press the # b utton to c onfirm the Do Not Distur b request. ■ One of the followin g displays: This ind i cates that th e Do Not Dist urb procedure was s uccessful. This indic ates tha t the ti [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 54 Front Desk Ope rations Activate Do Not Disturb f or a Group of Rooms A typical applica tion of thi s procedur e is apply ing Do Not Distur b to a gro up of confere n ce ro oms whe r e meet in gs a re in session dur ing the[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 55 Front Desk Ope rations 5. Press the # b utton to c onfirm the Do Not Distur b request. ■ One of the followin g displays: This ind i cates that th e Do Not Dist urb procedure was s uccessful. This indic ates tha t the ti [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 56 Front Desk Ope rations Message W aiting Notific ation Y ou can not ify a gue st that a message is waiting by turning o n the messag e waiti ng lamp on that guest’ s telephone . The guest re trieves t he message by ca lli[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 57 Front Desk Ope rations PMS Alarms Y ou may have a p ms alar m button assigned to your at tendant c onsoles and backup telepho nes. If t he link bet ween the s witch and t he PMS goes down, t his button lamp will light un t[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 58 Front Desk Ope rations Maid Status, Housekeeping Status, and Room Occupancy The Maid Status/Ho usekeeping Status featur e records the stat us for up to s i x housekee ping codes. Thes e status codes are usually e ntered by[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 59 Front Desk Ope rations User Operati on The user operation for up dating and viewing hou sekeeping statu s using th e PMS is give n in the PMS doc umentation. Y ou can che ck the cur rent sta tus of al l rooms bas ed on the[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 60 Front Desk Ope rations early mor ning wakeup calls, you can advert ise breakfast at your c offe e shop. For after noon wakeup ca lls, you ca n adverti se dinner at your r estauran t. These announceme nts are recorde d usin[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 61 Front Desk Ope rations The Announ cements cir cuit pack has the following re cording ti me limits based on the sa mpling rate u sed: ■ 8 minutes , 32 seconds at 16 kHz ■ 4 minutes , 16 seconds at 32 kHz ■ 2 minutes ,[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 62 Front Desk Ope rations[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 63 Voic e Messagin g Operatio ns V oice Messaging Operations T o assist a guest whe n retrie ving his or her voic e messages, there are a few procedur es that y ou will do r egularl y . These procedu r es include the followin[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 64 Voic e Messagin g Operatio ns Connecting Guests to the V oice Messaging System There ar e two ways you can connect a gues t to t he INTUITY voice mes saging system: ■ Y ou can c onnect a g uest dir ectly t o the sys tem,[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 65 Voic e Messagin g Operatio ns T o connect a gue st who cal ls usi ng a ro tary-dial tel epho ne t o the voic e mess agi ng system , do the fo llowing: 1. When a guest ca lls to r etrieve his or her mess ages, ask t he gues[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 66 Voic e Messagin g Operatio ns Restoring a Deleted V oice Message Deleted voice messa ges are st ored unti l midnight of the da y they were deleted, except for messa ges delet ed afte r 1 1:00 p.m., whic h can be res tored [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 67 Voic e Messagin g Operatio ns 7. Enter ei ther the guest’ s passwor d or the at tendant p assword. ■ If you he ar “Last d eleted mes sage has be en restored,” l isten fo r the message “Re ady for message re triev[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 68 Voic e Messagin g Operatio ns 4. Press the start but ton at the attenda nt console or the trans fer butt on on a backup te lephone. ■ Y ou hear a di al tone as a new ca ll appear ance is s elected. ■ The Split lamp goe[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 69 Call Ac countin g Operatio ns Call Accounting Operations This sec tion gives you th e procedur es used to perform t he followi ng INTUITY Lodging Call Accou nti ng operations: ■ Night Audi t ■ End-of-W eek/End-of -Mont[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 70 Call Ac countin g Operatio ns 1 1 . Press th e 7 button t o displa y the secon d list of Report options. 12. Press the 5 button to selec t the Ch ronolo gical (CHRON O) rep ort. 13. Press the 3 b utton to s elect the Con f[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 71 Call Ac countin g Operatio ns 8. Press the 2 b utton to r un and pri nt the cur rent cumul ative re port. 9. While the re port is runni ng, press the c button t o clear t he cumula tive repor t. 10. If this prope rty is us[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 72 Call Ac countin g Operatio ns 5. Press the 2 button to set the Range for the repor ts. 6. Press the c button to en ter a star t date and an en d date. Use the MMDDYY form at. 7. Ente r a star t time an d an en d time . Use[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 73 Call Ac countin g Operatio ns Deleting Call Records T o save spac e and to r educe conf usion over old in formation , you shou ld delet e old call re cor ds o n a regular basis. Th is shoul d be done once a week o r onc e [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 74 Call Ac countin g Operatio ns[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 75 House ke epi ng Staff Opera tions Housekeeping Staff Operations Housekeepe r s can update hou sekeeping statu s informat ion in two wa ys: ■ Using te lephones in guest rooms ■ Using desi gnated te lephones i n other lo[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 76 House ke epi ng Staff Opera tions Status Codes Although t he houseke eping sta tus codes ma y be defined t o represe nt any of several dif ferent states, h ere is a s uggested wa y to use th e dif ferent housekeepi ng stat[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 77 House ke epi ng Staff Opera tions 3. As you complet e various pha ses in cl eaning t he room, updat e the stat us by repeat ing steps 1 and 2. If you wer e told t o use a desi gnated te lephone ( any telep hone other than [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 78 House ke epi ng Staff Opera tions[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 79 Reports Reports This sec tion gives exampl es of admini strati on report s you can di splay on t he administ rati on ter minal or print on the Log Print er or the Jou rnal/ Schedul e Prin ter . Administrat ion Report s Whe[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 80 Reports list pms-down PROPERTY MANAGEMENT SYSTEM ACTIVITY Extension Event Reason Date/Time 2900 from room, code 1 active - nopms 18/20:10 PM 3100 from sta., code 2 active - nopms 18/21:00 PM 3344 checkout, MWL off PMS Link[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 81 Reports list wakeup requests WAKEUP REQUESTS Extension Time Annc Daily VIP 3311 04:45 AM 4000 n y 2247 05:30 AM 4001 n y 1435 08:00 AM 4001 n y list wakeup station 4565 WAKEUP STATION AUDIT Extension = 4565 Event Reason Ti[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 82 Reports Any of the se reports can b e printed , either on an SA T printer or on the system print er . T o print o n the SA T p rinter, add th e pr comma nd after the re port command string . For example , if you want a pri[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 83 Reports Prin ter Rep orts Printe r reports keep t rack of s everal hospi tality events . These repo rts are u sed to track p atterns of servic e problems and to keep track of room status . From the switc h ’ s perspectiv[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 84 Reports The fo llowing i s an example of a journ al printer re port: Thes e codes are us ed to de fine th e stat us even ts: ■ A WU — Automa tic wakeup events ■ EA T — Emergenc y access t o attenda nt and crisis a [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 85 Reports The fo llowing t able summari zes which pr inter t ypes repor t which st atus even ts. Printer T ype Status Events Journal /Schedule 1, 2, 3, 4, 5, 8, 9 Log Only 6, 7, 10 Combined Jou rnal/Schedul e and Log 1, 2, 3[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 86 Reports[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 87 Guest Operation s Art work Guest Operations Artwork The fo llowing pa ges contai n artwork masters t hat you can use to create “t ent cards” for your guest ro oms. These ar twork maste rs contai n the fol lowing proced[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 88 Guest Operation s Art work Guest Operati ons Artwork[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 89 Guest Operation s Art work Do Not Disturb New Do Not Disturb Request 1. Press the Do Not Disturb b utton or dial _______. 2. Enter y our desired deactivation time using f our digits. Press #. 3. If prompted, press 2 f or A[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 90 Guest Operation s Art work[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 91 Guest Operation s Art work A utomatic W akeup - Dual W akeup 1. Press the W akeup button or dial _______. 2. Y ou will hear recall dial tone (three shor t tones follo wed by dial tone). 3. Enter y our first wak eup time us[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 92 Guest Operation s Art work[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 93 Guest Operation s Art work Dial by Name Use this procedure to call another guest by dialing their name instead of their room number . 1. Dial _____________. 2. F ollow the instructions, and select the Dial by Name prompt. [...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 94 Guest Operation s Art work[...]

Index 95 GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 IN Index Numerics 6408 tel ep hones , 22 6424 tel ep hones , 22 8410D telep hones , 22 8434 tel ep hones , 22 A ad ministra tive mailb ox on INT UIT Y , 63 announcements , 59 artwork masters , 87 , 88 assig nme nts, DID numb er, viewing , 26[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555-231 -742 Issue 1 Nove mber 2000 Index 96 I INT UIT Y Lod g ing Call Ac c ounting , 69 INT UIT Y Lod g ing lang uag e op tion s , 7 INT UIT Y Lod g ing messaging system , 7 , 63 J journal/ sc hed ule p rinter , 83 L languag e op tions , 7 log p ri nter s , 83 M maid stat us , 58 mes[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555-231 -742 Issue 1 Nove mber 2000 Index 97 V view ing DID numb er ass ig nme nts , 26 V IP DID num b er, c ustom sele c ting one when c hec king in a g uest room , 25 V IP DID n umb ers, c ustom selection of , 24 V IP DID, c hang ing to a new , 27 voic e mess ag ing , 15 , 24 W W ake[...]

GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555-231 -742 Issue 1 Nove mber 2000 Index 98[...]