Avocent DM2000 manual

For T echnical Support: 590- 7 86-50 1A www.avocent.com/support Emerge TM DM2000 Desktop Manager Installer/User Guide[...]

USA Notification W arning : Change s or mo dificat ions t o this unit not ex pressly approv ed by the p arty resp onsibl e for compli ance could vo id the user ’ s a uthority to operat e the equi pment. Note: This e quipment has been tested and found to comply with the li mits for a Cla ss A digital device, pursuant to Part 15 of the FCC Rules. T[...]

Emerge TM DM2000 Desktop Manager Inst aller/User Guide A vo cent , the A voce nt log o, The P owe r of Bein g There , Emerg e are tradem arks or reg istered t radema rks of A vo cent Corp oration or its affiliates. All ot her marks are t he prope rty of their respe ctive ow ners. © 2007 A v ocent Corporati on. All rig hts reserved . 590-7 86-501A[...]

Instructions This sym bol is intended to alert the user to the p resence of imp ortant operatin g and mainte nance (servicing ) instructions in the literature accompanying th e Management Ap pliance.[...]

iii Table of Conten ts List of Figures .................. ............. ............. ............. ............. ............. ................... .......... vii List of Tables .............. ............. ............. ............. ............. ............ ............. .................... .. .. i x Chapter 1: Product Overview .............. [...]

iv Emerge TM DM 2000 Desktop Manager - Installer/User Guide Unit Overview windo ws ........................... ................. ................. ....................... ................ ........ 15 Adding Units ...... ................. ...................... ................. ................. ....................... ................. ...........[...]

Table o f Contents v User Authenticatio n Services .......................... ................. ................. ....................... ................ ...... .. 33 Chapter 5: Advanc ed Opera tions .......................... ............. ............. ................... .......... 35 ECMS Transmitter Pooling ........... .......................[...]

vi Eme rge TM DM2000 Desktop Manager - In staller/User Guide[...]

vii List of Figures Figure 1.1: Exp lorer Window Areas.............. ................. ....................... ................. ................ ...... .... 3 Figure 1.2: Examp le Side Navigation Bar....................... ................. ....................... ................ ......... .4 Figure 2.1: Mana gement Appliance Configuration ......[...]

viii Emerge TM DM2000 De sktop Manag er - Instal ler/User Guid e[...]

ix List of Tables Table 1.1: List of products referred to in this man ual ................ ....................... ................. ............... 1 Table 1.2: Exp lorer Window Area Descri ptions ............ ....................... ................. ................ .......... 3 Table 1.3: Gener al Keyboard Commands ................. ...........[...]

x Em erge TM D M2000 D esktop Manager - Instal ler/User Guide[...]

1 CHAPTER 1 Produ ct Over view Introduction The Emerge TM DM20 00 Desktop Manager (Managemen t Appliance) is a secure, web browser-based, centralized enterprise management solution that allo ws users to remotely m anage and monitor multiple Emerge ECMS 2000U Digital Workst ation Extender systems. The addition of this appliance allows the combinatio[...]

2 Emerge TM D M2000 D esktop Manager - Instal ler/User Guide Unit and user management The Management Appliance p rovides centralized network access, control an d security for managed units and use rs. System Component s Management Appliance The Management Appliance provi des a centrali zed database for storing conf iguration, u ser, unit and system[...]

Chapter 1: Product Overvie w 3 T arget Devic e A target device is the remote computer or ser ver that a user can connect to b y logging into an ECMS Receiver. Explorer Window When a us er has been logged in and authenticated, the Explorer window is dis played. From the Explorer window, you can view, access and manage un its, users and the Desktop M[...]

4 Emerge TM D M2000 D esktop Manager - Instal ler/User Guide Using the side navigation bar The side navigation bar is u sed to displ ay windows t hat specify s ettings o r perform op erations. The contents of the side nav igation bar va ry , depending o n the tab and top navigation bar options that are in use. Figur e 1.2 shows t he location of sid[...]

Chapter 1: Product Overvie w 5 Refreshing a window The Units - Al l screen automatically refre shes every 10 seconds. Using keyboard commands In additio n to using a mouse, y ou can use certain key board commands to select and ch ange items in windows. Table 1.3 lists general keyboard com mands that can b e used. Internet Explorer Considerations Th[...]

6 Emerge TM D M2000 D esktop Manager - Instal ler/User Guide[...]

7 CHAP TER 2 Hardware Installa tion and Setup Introduction This chapter describes how to install and set up the Em erge TM DM20 00 Desktop Man ager (Management Appliance) . NOTE: The first time you access the Management Appliance, enter admin as the us er n ame and password as the password. The admin account is authorized to perform all configurati[...]

8 Emerge TM D M2000 D esktop Manager - Instal ler/User Guide • Reliable Eart hing: Reliabl e earthing of rack mounted equ ipment should be maintained. P ay particular attention to supply conn ections other than direct connections to the branch circuit (for exampl e, use of pow er strips). Cabling Inst allation, Maintenan ce and Safet y Tip s The [...]

Chapter 2: Hardware Installation and Setu p 9 Figur e 2.1: Management Appl iance Configurati on T able 2.1: Descriptions for Figure 2.1 Number Description 1 Management Appliance 2 LAN 3 LAN Port 1 4 LAN Port 2 5 T ransmitters and receivers 6 CA T 5 Cables 7 Power 8 Connection to the S erial Port 9 T erminal or Workstation (for Configuration) 2 2 5 [...]

10 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide Inst alling the Managem ent Appli ance NOTE: The Management Appliance may be rack mounted in a 1U configuration. T o connect and power up t he Management Appliance: 1. Install the Management Applian ce on the top of the server r ack or at the location from wh ich it will be used. 2. T[...]

Chapter 2: Ha rdware Installation and Setup 11 • Parity: None • Stop Bits: 1 • Flow Con trol: None 3. Once a connection is established, a serial console men u appears. 4. Y ou then type 2 to configure any of the follo wing network settings : • Set eth speed • Choose using DHCP o r defining an IP address • T ype subn et mask • T yp e g[...]

12 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide[...]

13 CHAPTER 3 Managing Units Introduction The Emerge TM D M2000 Desktop Manag er (Management Appl iance) is use d to manage net works of ECMS Receivers and ECMS Transmitters (units). Using the Management Appliance, an administrator can add units, view and edit unit properties and initiate a v ariety of other opera tions. Accessing the Management App[...]

14 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide T ypes of Units V iew windows There are seve ral types of Units View windows, which are acces sed by clicking tab s and side navigati on bar links . • All Units : The Units - All w indow lists all man aged units . • Unit T y pe : Unit T ype windows list all managed units of a part[...]

Chap ter 3: Managi ng Units 15 • St a t u s - Cu rren t op era ting st at us of a uni t. Ta b l e 3.1 lists and de scribe s the possi ble valu es. • IP Address - The IP address of a managed unit. • Department - The name of the d epartment to which a managed unit has been assigned. • Loca tion - The name of the l ocation to which a managed u[...]

16 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide • Add a singl e unit • Discover unit s within an IP add ress range • Discover uni ts on an IP sub net address The Add Unit Wizard can be launched from the following Units View windows : • Units - All • Units - All ECMS Receivers • Units - All ECMS T ransmitters Adding a si[...]

Chap ter 3: Managi ng Units 17 4. The Management App liance will search for managed units within the IP addr ess range. When the search is comp leted, the Select Units to Add window will open, listing the resu lts. 5. Ad d unit s • T o add one or m ore managed units, select the managed unit s in the U nits Fo und lis t, the n click Add . The mana[...]

18 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide 5. The Configure Unit Network Setting s window will open. a. Type the IP address and s ubnet mask, in standard dot n otation (xxx .xxx.xxx. xxx), for the mana ged u nit . b. Op tio nally , ty pe a ga te way in stan da rd dot not ation (xx x.x xx.x xx. xxx ). c. Click Next . 6. The Add[...]

Chap ter 3: Managi ng Units 19 •N a m e • T ype (ECMS T ransmitter, ECMS2000T , or ECMS Receiv er, ECMS2000R) • IP address • MAC address • Unit Sessio n Status The Unit Overview window en ables you to: • Change the n ame of a unit • Reboot a un it • Upgrade th e firmware of a un it T o access the Unit Overview window: 1. Cli ck th e[...]

20 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide 6. The Unit Properties window will open. Thi s window display s all the general properties of the unit. Edit the properties you wish to chang e. NOTE: Part Number (MPN), Serial Number (E ID) and Model are read-only values. These values ar e read from a unit during discovery and cannot[...]

Chap ter 3: Managi ng Units 21 T o change Unit Authen ticatio n Server settings: 1. Cli ck th e Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance. 3. Click the unit nam e about which you require inf ormation. 4. The Unit Overview window will open. 5. Cli ck Au thentication Server s under Unit Settings i[...]

22 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide T o enable or disab le Auto-Log in Mod e for a n ECMS R eceiver : 1. Cli ck th e Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance. 3. Click the EC MS Receiver name about which y ou require information . 4. The Unit Overview window will op[...]

Chap ter 3: Managi ng Units 23 Managing Firm ware Upgrades T o upgrade t he fir mware on a single unit : NOTE: Y ou cannot perform a firmware upgrade unless a firmware upgrade file has been added to the Management A ppliance software repository . S ee Firmware M anagement on page 37 . NOTE: Upgrading the unit Firmware requires the unit to reboot; t[...]

24 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide •T a r g e t P C NOTE: It is not poss ible to restrict t he types of m edia that the user c an use during an active m edia session. A connection will enable all media s essions, Vi deo, Audio, K eyboard/Mouse and vMedia. All activ e media sessions T o view a su mmary of all active s[...]

Chap ter 3: Managi ng Units 25 2. T o add a department, cl ick Departments in the top nav igation bar . The Depar tment s window will open. To add a location, click Locat ions in the top n avi gati on bar. The Loca ti ons window will o pen. 3. Cli ck Add . The Add Department or Add Location window will open. 4. T ype a name, then click Add . The De[...]

26 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide[...]

27 CHAPTER 4 Managing Users Introduction With the Emerge TM DM2000 Desktop Mana ger (Management Appliance) y ou can carry out the following operations : • Add, change an d delete user accounts • Enable/disable user acco unts • Specify user p assword policy rest rictions • Change us er group membershi p • Display user access rights to targ[...]

28 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide Adding User Accounts Users A user cannot log on to a receiver and acces s an ECMS Transmitter unless a Receiver User Account has been cr eated for them in the Manage men t Appliance. Only a Management Applian ce administrator can create a R eceiver User Acco unt. Receiver us ers canno[...]

Chapte r 4: Ma naging Users 29 a. Type a user name, password and co nfirm the password of the user you are add ing. • A user name m ust be unique, and must contain between 1 and 64 alphanumeric char - acters. User names are case-sensitive. • A password m ust contain between 6 and 64 alphanum eric characters. W ith the excep - tion of ‘+’ an[...]

30 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide Managing User Accoun t s Vi ewing User Account Overview Information T o view a summary of all User Account s: 1. Cli ck th e Users tab. 2. A list is displayed of all the User Acco unts that are managed by the Management Applian ce. 3. T o view a list that contains o nly the administra[...]

Chapte r 4: Ma naging Users 31 3. Select T ransmitters from t he side naviga tion menu. The User T ran smitters C onfig uration s window will open. a. Choose a target transmi tter from drop-down list . b. Cl ick Save . Changing User Account Properties You can chang e the following a ccoun t properties for a user: • The user ( login) name and f ul[...]

32 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide 3. Cli ck P assw or d in the side navigati on bar . The User Password window will o pen. 4. T ype the new password for the user and verify the new password. 5. Cli ck Save and then click Clos e. Editing User Account Restrictions The administrator wants to edit a user's accoun t r[...]

Chapte r 4: Ma naging Users 33 4. In each of the fields type the information you wish to enter . Y ou may also edit existing details. The fields available f or each user are: •H o m e •B u s i n e s s • Home phone n umber • Business phone number • Mobile pho ne number • Mobile business pho ne number • Pager num ber • Primary email a[...]

34 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide[...]

35 CHAPTER 5 Advanc ed Opera tions ECMS T ransmitter Pooling The Management Appliance allows you to pool transmitters so that they are accessib le to multiple users. All discovered devices are assi gned to a pool of transmitters. When a user logs in at a receiver that user will co nnect to the transmitter that has been assigned to them. I f no spec[...]

36 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide T o b ack up the Management Appliance dat abase: 1. In t he Ma nageme nt Applian ce , click the Sys tems tab. 2. Cli ck Emerge TM Deskt op Manager Server . 3. In the l eft navigatio n pane, click B ackup and Restor e . 4. Cli ck Backup System . The File Download dialog box ap pears. 5[...]

Chapter 5 : Advanced Operations 37 Firmware Management The firmware files for Transmitters and Receivers can be added, viewed and deleted using the Unit Firmware Files window. Once a firmware file( s) has been added, y ou may use the fi le(s) to upgrade t he managed unit. T o display the Unit Firmware Files window: 1. Cli ck th e Sys tem tab. 2. Cl[...]

38 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide 2. Click to select the checkbox next to the firm ware you want to delete. 3. Cli ck Delet e . A confirmation dialog box wi ll appear . 4. Conf irm or cancel the del etion.[...]

39 CHAPTER 6 Events and Event Lo gs Introduction When an enable d, defined event occurs in the Emerge TM DM 2000 Desktop Manager (Management Appliance), it is saved in the even t log. You can display the event log con tent or view details about an indiv idual event log entry. If you wish, you can also ex port event logs to Micros oft (R) Excel for [...]

40 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide Event ca tegories Defined events c an be classified in the fo llowing categories: •U n i t •S y s t e m • Authenti cation •U s e r s • T arget Dev ice • User Statistics • Access Control •S e s s i o n s Displaying the Event Log There are several ways to customize event[...]

Chap ter 6: Events and Even t Logs 41 T o change the eve nt log retention period: 1. Cli ck th e Reports tab. 2. Cli ck Log Configur ation in the s ide navigation bar . The Even t Log Ret entio n Ti me wind ow will open. 3. T ype a number of days in the Days field, or select it using the menu. 4. Cli ck Save . Creating an Event Log .csv File All or[...]

42 Eme rge TM D M2000 Desk top M anager - Installe r/User Gu ide[...]

43 Appendices These Appendices contain th e following information: • T echnical Specifica tions on pa ge 44 • T echnical Suppor t on page 45 APPENDICE S[...]

44 Eme rge TM DM2000 D esktop Ma nager - Install er/User Guide Appendix A: T echnical S pecifications T able A .1: Emerge TM DM2000 Desktop Manager - Installer/User Guide S pecification s Network Connection Number 2 T yp e Ethernet, 10BaseT , 100BaseT , GigE Connector RJ-45 Seri al Por t Number 1 T yp e RS-232 serial Connector DB9 male Mechanical H[...]

Appe ndices 45 Appendix B: T echnical Suppor t Our Technical Support staff is ready to as sist you with any installation o r operating issues you encounter with your A vocent product. If an issue should develop, f ollow the steps below for the fastest possibl e service. T o reso lve an i ssu e: 1. Check the per tinent section of this manual to see [...]

46 Eme rge TM DM2000 D esktop Ma nager - Install er/User Guide[...]

License Information 47 License Information This product incl udes various software programs tha t ar e copy righted and release d under the GNU General P ublic License (GPL), the GNU Lesser General Pub lic License (LGPL), and other licenses that permit copy ing, modification, and r edistri butio n of source code (s uch li censes refe rred to as Pub[...]

48 Eme rge TM DM20 00 Deskto p Manag er - Instal ler/User Gui de 1. Y ou may copy and distribute verbatim copies of the Progr am’ s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer [...]

License Information 49 redistribution of the Program by all thos e who receive copies dir ectly or indirectly through you, then the only way you could s atisf y both it and this License would be to refrain entirely f rom distributio n of the Program. If any portion of this section is held invalid or unenforceable under any particular c ircumstance,[...]

50 Eme rge TM DM20 00 Deskto p Manag er - Instal ler/User Gui de[...]

For T echnical Support: 590- 7 86-50 1A www.avocent.com/support Emerge TM DM2000 Desktop Manager Installer/User Guide[...]