Axis P3384-V manual

USER MANUAL AXIS P3384–V[...]

About this Document This manual is intended for administrators and users of the AXIS P3384–V F ixed D ome Network C amera, an d i s a pplicable to fi rmware 5.4 and later. It includes instructions for using and man aging the product on your network. Previous experience of networking w ill b e of use w hen u sing this product. Some knowledge of U[...]

AXIS P3384–V T able o f Contents H a r d w a r e O v e r v i e w ....... ................................... 4 C o n n e c t o r s ..... ............. .......... ............ ............ 4 L E DI n d i c a t o r s ............. .......... ............. ............ .. 5 A c c e s s i n g t h e P r o d u c t ....................... ..............[...]

AXIS P3384–V H a rd w a re O v e r v i ew Hardware Overview 2 1 3 4 5 6 7 8 1 Product I D a nd Serial number ( S/N) 2 SD card slot 3 Network c onnector (PoE) 4 Audio out 5 Network, Status and Power LED indicators 6 Audio in 7 I/O connector 8 Control button Connectors For technical speci fi cations, see page 54 . Network connector - RJ-45 Etherne[...]

AXIS P3384–V H a rd w a re O v e r v i ew • C o n n e c t i n gt oA X I SI n t e r n e tD y n a m i cD N SS e r v i c e . S e e page 41 . To connect, p ress and hold the button for about 3 seconds. • Resetting the prod uct to factory default settings. See page 48 . I/O terminal connector - Use i n applications for e.g . motion detection, even[...]

AXIS P3384–V A ccessin g the P r oduct Accessing the Product To install the Axis product, refer to the I nstallation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Maci ntosh and Fi refox with o ther operating systems. See [...]

AXIS P3384–V A ccessin g the P r oduct Access from the I nternet Once connected, t he Axis product is accessible on your local n etwork (LAN). To access the product from the Internet you must con fi gure your network router t o allow incoming data traf fi c to the product. To do this, enable the N AT-traversal fea t ure , w hich will attempt to[...]

AXIS P3384–V A ccessin g the P r oduct Select the power line frequency (50 H z or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may c ause image fl i c k e ri ft h ep r o d u c ti su s e di n fl uorescent light environments. When using 50 Hz, the maximum frame rate is limited to 25 fps. Note Power line frequency[...]

AXIS P3384–V A ccessin g the P r oduct AXIS Media Control viewer toolbar The AXIS M edia Control viewer toolbar is availa ble in Internet E xplorer only. See AXIS Media Control (AMC) o n page 11 for more information. The toolbar displays the f ollowing butto ns: The Play button connects to t he Axis product and starts playing a media stream. The [...]

AXIS P3384–V A ccessin g the P r oduct Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-de fi ned buttons can also appear in the Control panel. S ee Controls on pa ge 27 . To view a speci fi c view are a or preset positi on, select the view area or preset position from the Source list. Pan a[...]

AXIS P3384–V Media Str eams Media Streams The Axis product provides several audio and v ideo stream form ats. Your requirem ents and t he properties of your network will determine t he type you use. The Live View p age in the product provides access to H.264 and Motion JPEG video streams, audio s treams and to t he list of available stream pro ?[...]

AXIS P3384–V Media Str eams T h eA M CC o n t r o lP a n e lc a nb eu s e dt oc o n fi gure various video and a udio se ttings. Please see the AXIS Media Control User’s Manual f or more information. The AMC Control Panel is a utomatically installed on fi rst use, after which it can be con fi gured. Open the AMC Control Panel from: • Window[...]

AXIS P3384–V Media Str eams Note • <ip>= IP addess • The Axis product supports QuickTim e 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H .264 stream using t he paths above, although A xis does not guarantee this. Accessing Audio Streams The Live View page provid[...]

AXIS P3384–V Settin g Up the P r oduct Setting Up the Product The Axis product can be c on fi gured by users with administrator or operator rights. To open the product’s Setup pages, clic k Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all s ettings. • Operators have acc ess to all s[...]

AXIS P3384–V Video and A udio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can con fi gure the following: • Video stream settings. See page 15 . •S t r e a m p r o fi les . See page 16 . • Camera settings. See pag e 17 . •V i e w a r e a s . S e e page 18 . • Overlay image. See page[...]

AXIS P3384–V Video and A udio • Resolution . S elect the default resolution. • Compression . The compression le vel affects t he image quality, b andwidth and fi le size of saved images; the l ower the compression, the higher the image quality with higher bandwidth requirements and larger fi le sizes. • Rotate image . If r equired, the im[...]

AXIS P3384–V Video and A udio Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance Increasing the C olor level increases the color saturation. The value 100 gives maximum color s aturation. The value 0 gives a black a nd white image. The image Brightness [...]

AXIS P3384–V Video and A udio Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, av aila ble storage s pace and bandwidth, it is often nece ssary t o prioritize either l ow motion blur or low noise. The Axis product allows using different prioritization in norm[...]

AXIS P3384–V Video and A udio To add a new view area: 1. Go to Video & Audio > View Areas . 2. Click Add . 3. The new view ar ea appears under Selected view area . E nter a descriptive name in the Name fi eld. 4. Select an Aspect ratio and a Video stream resolution . 5. A new view area covers the whol e image. Us et h em o u s et om o v e[...]

AXIS P3384–V Video and A udio 2. Click Brow se a n db r o w s et ot h e fi le. 3. Click Uploa d . 4. Select the i mage to use from the Use overlay image list. 5. Click Save . To display the overlay image: 1. Go to Video & Audio > Video Stream and select the Image tab. 2. Under Overlay Settings ,s e l e c t Include overlay image at the coo[...]

AXIS P3384–V Video and A udio 1. Click Open iris to open the iris to its maximum position. This gives t he smallest depth o f fi eld and provides the best conditions for focusing. 2 . F o c u si ss e ti nt h e Focus window . Use the mouse to move and r esize the focus w indow. 3. Set the zoom level using the slider and click Perform auto focus t[...]

AXIS P3384–V Video and A udio Encoding - Select digital audio encoding format. • AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, A AC is the recommended codec to use. An AAC license is include d in the Axis product. • G7[...]

AXIS P3384–V Live Vie w Con fi g Live View Con fi g You can c ustomize the Live View page and alter it to suit your requirements. It is possible t o d e fi ne the following features of t h eL i v eV i e wp a g e . •S t r e a m P r o fi le. See page 16 . • Default Viewer for Browser. See page 23 . • Viewer S ettings. See page 24 . • Ac[...]

AXIS P3384–V Live Vie w Con fi g Browser Viewer Description AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower i maging alter n ative to AMC (Motion JPE G). R equires o ne of the following ins talled o n t he client: • JVM (J2SE) 1.4.2 or hig her. • JRE (J2SE) 5.0 or higher. Windows Interne[...]

AXIS P3384–V Live Vie w Con fi g - Active/Inact ive displays two buttons, one or each action. To con fi g u r et h ea c t i v ea n di n a c t i v es t a t e s ,g ot o System Options > Ports & Devices > I /O Ports and set the port’s Normal state . For more i nformation about I/O ports, see I/O Ports on page 46 . 25[...]

AXIS P3384–V PTZ (P an Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available i f digital PTZ (pan, tilt and z oom) is enabled in the s elected view area. For more information on view areas, see View Areas on page 18 . Preset Positions A preset position is a prede fi ned v iew that can b e used to quickly steer the camera t o a speci fi c loc[...]

AXIS P3384–V PTZ (P an Tilt Zoom) Guard Tour A guard tour displays the video stre am from different preset posi tions , one-by -one, in a pr edeter mined or der or at ra ndom and f or con fi gurable time periods. The enabled guard tour will keep running after the user has l ogged off or closed the browser. T oa d dag u a r dt o u r : 1. Go to P [...]

AXIS P3384–V Detector s Detectors Camera Tampering Camera Tampering can generate an alarm w henever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set u p. To con fi gure tampering: 1. Go to Detectors > Camera Tampering . 2. Set the Minimum[...]

AXIS P3384–V Detector s Note Using the motion detection f eature may decrease the product’s overall performance. Set Up Motion Detection Windows To set up a motion detecti on Include Wi ndow, f ollow t hes e instructions: 1. Go to Detectors > Motion Detection . 2. Select a desired resolutio n f or viewing while setting up Motion Detection fr[...]

AXIS P3384–V Detector s Medium lev el (50%) A l arge difference in luminance is required to trigger motion detection. Low level ( 0%) Even very small objects trigger motion detection. An object that appears in the w indow triggers motion detection only for a very short time before it is considered as non-moving. Only very bright ob jects on a dar[...]

AXIS P3384–V Applications Applications Third p arty ap plications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To upload an application, go to Applic ations > Overvi ew , click Browse to locate the fi le and then click Upload[...]

AXIS P3384–V Ev e n ts Events The Axis product can be con fi gured t o perform actions when diffe rent events occur, for example, s tart a recording when mo tion i s detected. T he set of conditions that de fi nes how and when the action is triggered is called an Action Ru le . Available A ction R ule triggers and conditions include : • Appli[...]

AXIS P3384–V Ev e n ts - System Init ializing — trigger t he rule when the product is being s tarted. This can for example be used to send a noti fi cation when the product restarts. • Time - Recurrence — trigger the rule periodically, see Recurrences on page 35 . This can for example be used to upload an image every 5 minutes. - Use S che[...]

AXIS P3384–V Ev e n ts 8. Select Network S hare from the Storage drop-down list. To add add itional criteria, s elect the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, m inutes and seconds, during which the trigger should be[...]

AXIS P3384–V Ev e n ts 3. Click OK . To use the schedule in an Action Rule, select the sc hedule from the Sch edule drop-down list in the Actio n Rule Setup page. Recurrences Recurrences are used to trigge r Action Rules re peatedly, for e x ample every 5 m inutes or every hour. To set up a re currence: 1. Go to Eve nts > Recurrences and click[...]

AXIS P3384–V Re c o rd i n gs Recordings T h eA x i sp r o d u c tc a nb ec o n fi gured to record video continuously or according to a n action rule: • To start a continuous recording, see page 36 . • To s et up action rules, see page 33 . • To access r ecordings, see Re cording List on p age 36 . •T o c o n fi gure cam era controlled [...]

AXIS P3384–V Re c o rd i n gs Note If a new stream p ro fi le is selected while a recording i s ongoing, the recording will be stopped a nd saved in the recording list and a new recording with the new stream pro fi le will start. Al l previous continuous recordings will remain in the recording list until they a re removed manually or through au[...]

AXIS P3384–V System Options System Opti ons Security Users User access control is enabled by default and can be con fi gured under System Opti ons > Security > U sers . An administrator can set up other users by giving them user names and passwords. It is also possible to a llow anonymous viewer login, which means that anybody may ac cess [...]

AXIS P3384–V System Options IEEE 802.1X IEEE 802.1X is a standard f or port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP ( Extensible A uthentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authenticatio[...]

AXIS P3384–V System Options A Server/Client certi fi cate can be self-signed or issued by a Certi fi cate Authority (CA). A self-signed certi fi cate offers limited protection and c an be used before a CA-issued certi fi cate has been obtained. To i nstall a self-signed certi fi cate: 1. Go to System Options > Sec urity > Certi fi cat[...]

AXIS P3384–V System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and I P version 6. Both v ersions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Con fi guration By default, t he Axis product is set t o use IPv4 (IP version 4) and to obtain t he IP address automaticall[...]

AXIS P3384–V System Options Advanced TCP/IP Settings DNS Con fi guration DNS (Domain Name Service) provides the t ranslation of host names to IP addresses. The DNS settings are con fi gured under System Options > Network > TCP/IP > A dvanced . Select Obtain DNS server addres s via DHCP to use the DNS settings provided by the DHCP serve[...]

AXIS P3384–V System Options NAT traversal (port mapping) for IPv4 A network router allows devices on a private network (LAN) to share a single connection to the Internet. T his is done by forwarding network traf fi c from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since mos[...]

AXIS P3384–V System Options QoS (Quality of Service) QoS (Quality of Service) guarantees a certain l evel of a speci fi ed resource to selected traf fi c on a network. A Q oS-aware network prioritizes network traf fi c and provides a greater network reliability by c ontrolling the amount of bandwidth an application may use. T h eQ o Ss e t t i[...]

AXIS P3384–V System Options UPnP TM The Axis product includes support for UPnP TM .U P n P TM is enabled by default and the pr oduct is automatically detected by operating systems a nd c lients t hat support this protocol. UPnP TM can be disabled under Syst em Options > Ne twork > UPnP TM . RTP/H.264 The RTP port range and multicast setting[...]

AXIS P3384–V System Options If the card’s s tatus s hows as failed, click Check disk to see if the problem can be found and then try Re pair . This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card. To avoid fi lling the c ard, it is recommended to remove recordings [...]

AXIS P3384–V System Options • the default router • the subnet m ask •t h e s y s t e m t i m e • the IEEE 802.1X settings • the focus position Click Defaul t to reset all settings, including the IP address, to the factory default values. This button should b e used with caution. The Axis product can also b e reset to factory default usi[...]

AXIS P3384–V System Options The log levels for the System Log and the A ccess Log are set under System Options > Support > Logs & Reports > Con fi guration . The Access Log can be con fi gured to list all connections to the product (select Critical, Warnings & Info). I f required, a different log level c an be used when sending[...]

AXIS P3384–V T r oubleshootin g Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your fi rst actions when troubleshooting a problem should be to check the current fi rmware version. The l ate st version may contain a correction that fi xes your p articular p roblem. The cur[...]

AXIS P3384–V T r oubleshootin g ping -s 408 <IP address> In Windows , type the following from a command/DOS prompt (t his may require t hat you run the command prompt as an administrator): arp -s <IP address> <serial number> ping -l 408 -t <IP address> 2. If the product does not reply in 30 seconds, restart it and wait for[...]

AXIS P3384–V T r oubleshootin g The product is accessible locally but not externally Router con fi guration To con fi g ure your router to allow incoming data t raf fi c to the Axis product, enable the NAT-traversal feature w hich w ill attempt to a utomatically con fi gure the router to a llow a ccess to the Axis product, see NAT traversal ([...]

AXIS P3384–V T r oubleshootin g No images displayed on w eb page Problems with AXIS Media Control ( Internet Explorer only ) To enable the u pdating of video images in Inter net Explorer, set the brows er to a llow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer . Installation of additional ActiveX componen[...]

AXIS P3384–V T r oubleshootin g No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings a re correc t. No audio or very poor audio quality Check that Enable audio support is selected under Setup > System Options > Security > Audio Support . Check that the c orrect Audio[...]

AXIS P3384–V T echnical Speci fi cations Technical Speci fi cations Function/group Item Speci fi cations Models AXIS P3384–V Image sensor Progressive s can RGB CMOS 1/3” (e ffe ctive) Lens Varifocal, remote focus and zoom, IR corrected , P-Iris control, megapixel resolution 3-9 mm, 84° - 30° view (horizontal angle o f view, F1.2 Horizont[...]

AXIS P3384–V T echnical Speci fi cations Function/group Item Speci fi cations Security Password protection, IP address fi ltering, HTTPS e ncryption*, IEEE 802.1X network access control*, digest a uthentication, user access log Networ k Supported protocols IPv4/v6, HTTP, HTTPS, SSL/TLS*, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjour, UPnP[...]

AXIS P3384–V T echnical Speci fi cations Function/group Item Speci fi cations FCC:FCC Part 15, Subpart B, Class B demonstrated by compliance with EN 55022 (CISP R 22) Japan: VCCI-2008, Class B, ITE • C-tick AS/NZS CISPR 22, demonstrated by compliance with EN 55022 ( CISPR 22) Canada: ICES-003 Canadian ICES-003, Class B digital, demonstrated b[...]

User Manual Ver. M1.10 AXIS P3384– V Date: June 2012 © Axis C ommunication s AB, 2012 Part No. 4 7 752[...]