Black Box ACU1012RA manual

November 2009 ACU1006RA ACU1006DRA ACU1012RA ACU1006SRA ACU1006DSRA ACU1006VRA ACU1006DVRA CAT KVM Extender 5 Local Hubs[...]

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THE SERVSWITCH ™ FAMILY 1 Welcome to the ServSwitch™ Family! Thank you for purchasing a B LACK BOX® ServSwitch™ Brand CAT5 KVM Micro Extender model! We appreciate your business, and we th ink you’ll appreciate the many ways that your enhanced ke yboard/video/m ouse system will save you money, time, an d effort. That’s because our ServSwi[...]

THE SERVSWITCH ™ FAMILY 2 Copyrights and Trademarks ©2002/9. All rights reserved. Th is information may not be repr oduced in any manner without the prior written consent of the manufacturer . Information in this document is subject to ch ange without notice and th e manufacturer shall not be liable for any direct , indirect, s pecia l, incident[...]

FCC/CDC STATEMENTS 3 FEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONS RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generate s, uses, and can r adiate radio-frequ ency energy, and if not installed and used properly, th at is, in str ict accordance with the manufactur er’s instructions, m ay cause interference t[...]

DECLARATION OF CONFORMITY 4 EUROPEAN UNION COMPLIANCE STATEMENT WARNING! This is a class A product. In a domest ic environment, this p roduct may cause radio interferen ce, in which case the use r might be requ ired to take adequ ate remedial measu res. This product complies with the following h arm onized standards for Information Technology Equip[...]

NOM STATEMENT 5 NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de se guridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación debe rán ser guardadas para referencia futura. 3. Todas las advertenci as e[...]

NOM STATEMENT 6 14. El equipo eléctri co debe ser lim piado únicamen te de acuerdo a las recomend aciones del fabricante. 15. En caso de exis tir, una anten a externa deber á ser local izada lejos d e las lineas de energia . 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado p or un largo periodo de tiempo. 17. [...]

SAFETY PRECAUTIONS AND INSTALL A TION GUIDELINE S 7 Safety Precautions and Installation Gu idelines To ensure reliable and safe long-term ope ration please no te the following installation guidelines: • Do not use to link between buildings. • Only use in dry, indoor environments. • If the building has 3-phase AC power, try to ensu re that equ[...]

CONTENTS 8 Contents 1.  Overview 10  1.1  Introduction 10  1.2  Glossary 10  1.3  Features 12  1.4  Product Range 13  1.5  Compatibility 14  1.6  How to Use This Guide 16  2.  Installation 17  2.1  Package Contents 17  2.2  Interconnection Cable Requirements 18  2.3  Local Hub Installat[...]

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OVERVIEW 10 1. Overview 1.1 Introduction TheServSwitch™ Brand CAT5 KVM Extender Local Hub products descr ibed in this manual enable high-resolution video, PS/2 keyboard and m ouse, stereo au dio, and serial port signals to be communicated up to 300m ove r Categor y 5/5e (CATx) cable. A basic KVM extension s ystem comprises a Loca l Unit (transmit[...]

OVERVIEW 11 Figure 1 ServSwitch™ Brand CAT5 KVM Extender Local Hub system Local A ccess Dual Access Hubs only. Serial and Audio Transmission Using extenders and hubs from the Serial or Audio/Serial families. KVM extension over CATx cables up to 300m. LOCAL Hub Remote Unit A dditional Monitors Using dual or quad head Remote Units.[...]

OVERVIEW 12 1.3 Features All members of the ServSwitch™ Brand CA T5 K VM Extender Local Hub product family offer the following features: • Support for high video resolution over extended distances. • Fully buffered signals to ensure cons istent rem ote operation of your PC. • Intelligent PS/2 keyboard and mouse emulat ion ensures PCs do not[...]

OVERVIEW 13 1.4 Product Range There are seven products in th e ServSwitch™ Br and CAT5 KVM Extender Local Hub range: KVM Extension Only ACU1006RA 6 x Single Video Channel, PS/2 KB & Mouse (Single Access) ACU1006DRA 6 x Single Video Channel, PS/2 KB & Mouse (D ual Access) ACU1012RA 12 x Single Video Channel, PS/2 KB & Mouse (Single Acc[...]

OVERVIEW 14 1.5 Compatibility Interface Compatibility • PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with enhanced features may also be su pported with custom firmware. • PS/2 Mouse: Com patible with all standard 2- button, 3-button and wheel mice. To connect to a PC that does not have a PS/2 mouse port, an active se[...]

OVERVIEW 15 Extender Compatibility You can use ServSwitch™ Brand products b elonging to the same family in any combination. However, it is not possible to mix Standard, Serial and Audio products within a s ystem. Local Hub Family Compatib le Remote Units/Hubs ACU1006RA ACU1006DRA ACU1012RA Standard ACUMREM (also Micro Extender Remote Units suppli[...]

OVERVIEW 16 1.6 How to Use This Guide This guide describes the installation and c onfiguration of the ServS witch™ Brand CAT5 KVM Extender Local Hub range. A lthough the connection and o per ation of these systems is relatively straigh tforward, you should consider the following befo re getting started : Connection & Compatibility You will re[...]

INSTALLATION 17 2. Installation For first-time users , we recommend that you carry out a test place ment, confined to a single room, before comm encing full installation . Th is will allow you to iden tif y and solve any cabling problems, and experiment with th e KVM Extend er Local Hub s ystem more conveniently. 2.1 Package Contents You should rec[...]

INSTALLATION 18 2.2 Interconnection Cable Requirements To connect the Local and Rem ote Units you will need CATx (an y category 5 , 5e, 6 or high er) cable terminated with RJ 45 plugs . Please no te that shield ed cable is advised to maintain regulatory EMC compliance. Interconnect cables must be solid -core type. St r anded patch cab le will give [...]

INSTALLATION 19 2.3 Local Hub Installation To install the Lo cal Hub: 1. Switch off the PC and any peripher al devices bef o re connection. 2. Using the combination CPU KVM cabl e(s), c onnect the keyboard, monitor(s) and mouse connectors on each computer (or KVM switc h) to the corresponding connectors on a port of the Local Hub as shown in Figure[...]

INSTALLATION 20 Figure 2 Standard Hub Port - rear view Connect to Local monitor. Connect to Local PS/2 keyboard. Connect to Local PS/2 mouse. ACU1006RA ACU1012RA ACU1006DRA Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable. Connect to computer’s video output, PS/2 keyboard and mouse ports using the CP U K[...]

INSTALLATION 21 Figure 3 Serial Hub Port - rear view Connect to Local monitor. Connect to Local PS/2 mouse. Connect to computer’s serial port. Connect to Local PS/2 keyboard. Connect to computer’s serial port. ACU1006SRA ACU1006DSRA Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable. Connect to computer?[...]

INSTALLATION 22 Figure 4 Audio/Serial Hub Por t - rear view Connect to Local monitor. Connect to Local PS/2 mouse. Connect to Local PS/2 keyboard. Connect to computer’s serial port. ACU1006VRA ACU1006DVR A Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable. Connect to computer’s video output, PS/2 keyboa[...]

INSTALLATION 23 Figure 5 Hub Port - front view Power Requirements In most cases, there is no need to conn ect the 5V PSU supply as each por t independently ta kes its own power from the PS/2 keybo ard connection to the host computer. Each Local Hub port normally takes power thro ugh the PS/2 keyboard connection to the host computer. If any ports ar[...]

OPERATION 24 3. Operation 3.1 Overview The operation and configuration of dual acce ss Standard, S erial an d Serial/Audio enabled systems is sligh tly different . Please read the appropriat e section for your system. Dual Access, with consoles at both the Remote Unit and Loca l Hub port, operates o n a first- come, first-served bas is. When on e c[...]

OPERATION 25 3.2 Operation of Dual Access Standard & Serial Local Hubs ACU1006DRA and ACU1006DSRA only Scroll Lock Function Standard and Serial Remote Units redefine the fu nction of the Scr oll Lock key fo r use within the Extender system. You may need no rmal Scroll Loc k activity for a specific appl ication. In this case, you can restore the[...]

OPERATION 26 Local Console Commands On a dual access system, you can issue th e following com mands at the lo cal console: Command Key Sequence Activate Console Any key and (optionally) mouse action Gain control of CPU from remote console. On ly operates if inactivity timeout period ha s expired. Start/End Private Mode <Scroll Lock> Start/End[...]

OPERATION 27 3.3 Operation of Dual A ccess Audio/Serial Local Hubs ACU1006DVRA only The ‘Hot’ Key With these systems, keyboard ‘hot’ keys are used to carry out various functions. To enter these com mands: 1. Press and releas e the initial ‘hot’ key. By default, th e initial ‘ho t’ key i s < Right Control > Press and releas e t[...]

OPERATION 28 Local Console Commands After pressing the initial ‘hot’ key on the local k eyboard, you can issue a number of commands by pressing additional keys. These co mmands allow you to start a private mode session on the local console or to reset th e keyboard and mouse. These commands only apply to ACU 1006DVRA Local Hubs havin g firmware[...]

TROUBLESHOOTING 29 4. Troubleshooting 4.1 Video The image is not sharp, or is badly smeared. Check the Interconnect cable betw een the Remote Unit and Local Hub. Is it of the recommended type (see page 16)? Is it in ta ct along its entir e length and securely connected at both ends? Is it wir ed correctly? Ensure that all video conn ections through[...]

TROUBLESHOOTING 30 The PC won’t boot into the correct graphics mode The extender includes DDC emulation for al l standard resolutions and th ere should not normally be any issues. However, you must be using DDC capable CPU cables on each hub port. For non-standard resolutions, you will need to explicitly set the resolution in your operating syste[...]

TROUBLESHOOTING 31 4.4 Keyboard & Mouse When I am typing, I get wrong or missing characters on the screen. Your keyboard may be in the wrong mode . Use the appropriate commands to reset the keyboard and mouse as descr ibed in the manu al supplied with your Remote Unit. The PC comes up with ‘keyboar d error’. Press <F1> or <ESC> [...]

TROUBLESHOOTING 32 4.5 General Questions Is it possible to use a cable longer than 300m? It might be possible to use a cable of up to 500m at lower resolutions. However, we do not recommend this and cannot guar antee that it will work. Can the extender be daisy chained? In certain circum stances, it is possible to cascade ex tenders, though we do n[...]

APPENDIX A: EXAMPLE APPLICATIONS 33 Appendix A: Example Applications This section illustrates four spec ific appl ications using ServSwitch™ Brand CAT5 KVM Local Hubs: • Simple system using ACU1006VRA Hub a nd ACUVREM Remote Units to extend audio, serial and KVM for up to six PCs (Figure 6) • Six remote serial touch screens with lo cal access[...]

APPENDIX A: EXAMPLE APPLICATIONS 34 Figure 6 Serial and audio e xtension for up to six CPUs A CU1006VR A Extender Hub Takes primary video, keyboard, mouse, audio and serial signals from each CPU (only two shown). A CUVREM Remote Units connect to KVM console, audio and serial devices.[...]

APPENDIX A: EXAMPLE APPLICATIONS 35 Figure 7 Touch screen network with local access to CPUs through KVM switch A CU1006DSRA Extender Hub Takes KVM and serial signals from each CPU (only two shown). A CUSREM Remote Units connect to touch screens. KVM Switch Local access ports connect to single KVM console through switch.[...]

APPENDIX A: EXAMPLE APPLICATIONS 36 Figure 8 Information distributio n system sharing a single P C A CU1006DR A Extender Hub CPU connects to Port 1. Local access ports are daisy-chained to allow opera tion from any console and/or video to be distributed to multiple locations. ACUMREM Remote Units connect to KVM consoles. 5V PSU[...]

APPENDIX A: EXAMPLE APPLICATIONS 37 Figure 9 Dual-m onit or consoles with seri al and au d i o extensi on A CU1006VR A Extender Hub Takes primary video, keyboard, mouse, audio and serial signals from each CPU (only two shown). A CU1006R A Extender Hub Takes secondary video from each CPU. 5V PSU required . A CURA002 A Remote Units connect to KVM con[...]

APPENDIX B: AUDIO/SERIAL PORTS 38 Appendix B: Audio/Serial Ports Operation and Multi-Port Configuration This appendix describes audio & serial interface operation for: • ACU1006SRA and ACU1006DSRA • ACU1006VRA and ACU1006DVRA Please note that on dual access Local Hubs, th e serial link remains active during a Private Mode session but audio [...]

APPENDIX B: AUDIO/SERIAL PORTS 39 4. Place the jumper across the pos ts as shown in Figure 11. 5. Set the hardware flow control jumpers to RTS/CTS Flow Control Across CATx Link as shown in Figure 12. This mode w ill support most , but not all, serial mouse and trackball devices. You must also configure the Rem ote Unit to use this pro tocol. Refer [...]

APPENDIX B: AUDIO/SERIAL PORTS 40 Hardware Flow Control The serial daughterboards in both Local Hub and Rem ote Units have a series of jumpers that allow the selection of alt ernative hardware fl ow control schemes across the CATx link (see Figure 10). Most applications w ill not require hardware flow control across the lin k, and therefore the flo[...]

APPENDIX B: AUDIO/SERIAL PORTS 41 Audio/Serial Interface Setup and Operation ACU1006VRA and ACU1006DVRA only Serial Port Configuration No setting up or user adjustments are required. In the Audio/Seri a l extender family , the serial port is wired as DT E - t he same as that on a PC. To connect a serial printer or other DTE (rather than DCE device)[...]

APPENDIX B: AUDIO/SERIAL PORTS 42 Audio Port Configuration The audio interface is line-level and is designed to take the ou tput from a sound card (or other line-level) source and be connected to a set of powered speakers at the other end of the link. Stereo audio may be transmitted either way a cross the link (simult aneousl y). No setup is requir[...]

APPENDIX C: CALLING BLACK BOX 43 Appendix C: Calling Black Box If you determine that your ServSwitch™ Brand CAT5 KVM Extender Lo cal Hub is malfunctioning, do not attempt to alter or repair it . It contains no use r-service abl e parts . Contact Black Box Techni cal Support at 724-746-5500. Before you do, m ake a record of the histor y of the pro[...]

APPENDIX D: SPECIFICATIONS 44 Appendix D: Specifications Video Maximum Resolution See manual supplied with R emote Unit(s) Video Compatibility VGA to UXGA, RGB Video I/O 0.7V P-P Video Coupling DC Sync I/O H/V or composite TTL signal levels Sync Polarity is preserved Video Input Connectors DB25 Female (CPU KVM) Video Output Connectors HD15 (Female)[...]

APPENDIX D: SPECIFICATIONS 45 Serial Interface Max Baud Rate Supported ACU1006SRA and ACU1006DSRA: 1200, 9600 or 19200 Baud (user -selectable) ACU1006VRA and ACU1006DVRA: 19.2K Baud ACU1006SRA and ACU1006DSRA Serial Data Format: Flow Control: 8 data bits, no parity, 1 stop bit Hardware: Either RTS/CTS passed through or looped back DTR/DSR passed th[...]

APPENDIX D: SPECIFICATIONS 46 Power Requirements Local Hub 5V at up to 200mA (per port). Each por t powered individually by connected PC . 5V, 20W PSU supplied for video/serial only applica tions. 2.1mm center positive Universal supply. Certified to all relevant internati onal safet y stand ards. Size and Shipping Weight ACU1006RA Local Hub: 482x11[...]

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Customer Support Information: For FREE T echnical Support 24 hours a day , 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation , 1000 Park Dr ., Lawrence, P A 15055-1018 World-Wide Web: www .blackbox.com • Email: info@blackbox.com © Copyright 2009. Black Box Corporation. All rights reserved. Order toll-fre[...]