Blackberry 8820 manual

User Guide BlackBerry 8820 Smartphone[...]

SWDT163171-163171-0403091105-001[...]

Contents BlackBerry basics ................................................................................................................................................................................................................................ 11 Switch applications ...........................................................................[...]

Multiple phone numbers .............................................................................................................................................................................................................................. 35 Phone options .......................................................................................[...]

Message options ........................................................................................................................................................................................................................................... 52 Message list options ..........................................................................[...]

Attachment troubleshooting ...................................................................................................................................................................................................................... 114 Synchronization ........................................................................................[...]

Media card options ..................................................................................................................................................................................................................................... 149 Media shortcuts .................................................................................[...]

Silence the alarm ......................................................................................................................................................................................................................................... 187 Calculator ...................................................................................[...]

Set display options for contacts ................................................................................................................................................................................................................ 167 Language troubleshooting ...............................................................................[...]

Change the display name for a phone number ...................................................................................................................................................................................... 235 Security ...............................................................................................................[...]

Typing troubleshooting .............................................................................................................................................................................................................................. 104 Attachment troubleshooting .........................................................................[...]

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BlackBerry basics Switch applications 1. In any application, press the Menu key. 2. Click Switch Application . 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen [...]

Create a link for a PIN You can create a link for a PIN in messages, memos, tasks, or calendar entries. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Expand a folder 1. Click a folder with a plus sign (+) beside it. 2. If necessary, click Expand . Collapse a folder 1. Click a folder with a minus sign (-[...]

Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key. • To view available values in a field, press the Alt k[...]

• To forward a message, press F . • To file a highlighted email message, press I . • To view the email address of a contact, in a message, highlight the contact. Press Q . To view the display name, press Q . In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C . • To[...]

• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes . Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. Insert symbols • To insert an at sign (@) or a period (.) in an email address f[...]

Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. • To stop loading a web page, press the Escape key. • To close the browser, hold the Escape key. On a web page • To move to a specific web page, press G . •[...]

Maps shortcuts • To zoom in to a map, press I . • To zoom out from a map, press O . • To view status information at the top of a map, press U . To hide status information at the top of a map, press U . • To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the S[...]

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Phone Phone basics Find your phone number In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a ph[...]

Place a call on hold 1. During a call, press the Menu key. 2. Click Hold . To resume a call, press the Menu key. Click Resume . Turn on the speakerphone During a call, press the Speakerphone key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and produ[...]

3. Perform one of the following actions: • Type a phone number. • Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Use a headset You can purchase an optional headset to use with your BlackBerry® device. • To answer a call, press the headset button. • To turn on mute du[...]

Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. In the phone, press the Menu key. 2. Click Options . 3. Click General Options . 4. Change the Default Call Volume field. 5. Press the Menu key. 6. Click Save . Voice dialing Make a call using a v[...]

Turn off choice lists for voice commands 1. In the device options, click Voice Dialing . 2. Set the Choice Lists field to Always Off . 3. Press the Menu key. 4. Click Save . If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the mat[...]

4. Complete the instructions on the screen. Voice mail Check your voice mail Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone, press the Menu key. 2. Click Call Voice Mail . Change the voice mail access number If a voice mail access number is n[...]

Change the contact assigned to a speed dial key 1. In the phone, press the Menu key. 2. Click View Speed Dial List . 3. Click a contact or phone number. 4. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit . Click a new contact. • To assign the contact to a different speed dial key, c[...]

Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call . 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference ca[...]

Delete the caller ID picture for a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Edit . 4. Click the caller ID picture. 5. Click Delete Picture . 6. Click the trackball. 7. Click Save . Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and [...]

Change call log notes 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History . 4. Press the Menu key. 5. Click Edit Notes . 6. Change the call notes. 7. Click the trackball. 8. Click Save . Forward a call log 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History . 4. Press the Menu key. 5. [...]

Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active number only. 1. In the phone, press the Menu key. 2. Click Options . 3. Click Call Waiting . 4. Change the Call Waiting Enabled field to Yes . 5. Press the Menu key. 6. Click Save . To turn off cal[...]

Add a call forwarding phone number 1. In the phone, press the Menu key. 2. Click Options . 3. Click Call Forwarding . 4. Press the Menu key. 5. Click New Number . 6. Type a phone number. 7. Press the Enter key. 8. Press the Menu key. 9. Click Close . Change a call forwarding phone number You can only change call forwarding phone numbers that you ha[...]

Call blocking About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network. If you hav[...]

Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also s[...]

Change a contact in your fixed dialing list 1. In the phone, press the Menu key. 2. Click Options . 3. Click FDN Phone List . 4. Highlight a contact. 5. Press the Menu key. 6. Click Edit . 7. Change the contact information. 8. Press the Menu key. 9. Click Save . Delete a contact from your fixed dialing list 1. In the phone, press the Menu key. 2. C[...]

7. Click Save . Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. In the phone, press the Menu key. 2. Click Options . 3. Click Smart Dialing . 4. In the Number field, type the main [...]

Multiple phone numbers About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization. If you have more than one phone number associated with your dev[...]

Sort phone numbers or contacts on the Phone screen 1. In the phone, press the Menu key. 2. Click Options . 3. Click General Options . 4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used . • To sort contacts alphabetically by contact name, set the Phone List[...]

6. Click Save . Reset a call timer 1. In the phone, press the Menu key. 2. Click Status . 3. Click Last Call or Total Calls . 4. Click Clear Timer . 5. Press the Menu key. 6. Click Save . Phone shortcuts • To answer a call, press the Send key. • To insert a plus sign (+) when typing a phone number, hold 0 . • To add an extension to a phone nu[...]

• If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as the primary number. My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options . [...]

Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice com[...]

Check the battery power level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say " Check battery ." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the dev[...]

Set playback options for voice dialing 1. In the device options, click Voice Dialing . 2. Perform any of the following actions: • To turn off playback for phone numbers, set the Digit Playback field to Disabled . • To turn off playback for contacts, set the Name Playback field to Disabled . • To set how quickly playback for contacts occurs, s[...]

• Adapt digit dialing to improve voice recognition of numbers. 42[...]

Email messages Email message basics Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an email message 1. In a message list, press the key. 2. Click Compose Email . 3. In the [...]

Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft . Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc . Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address . 3. Click a contact. Set the importance level for a [...]

Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward . • Click Forward As . Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete . Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior [...]

Email message folders File an email message Verify that wireless email reconciliation is turned on. 1. In a message list, highlight an email message. 2. Press the Menu key. 3. Click File . 4. Click an email message folder. Add, change, or delete an email message folder You can add, change, or delete the email message folder in the email application[...]

• To change the message, click Edit . Change the message. Click the trackball. Click Send . • To change the recipients, click Edit . Highlight a contact. Press the Menu key. Click Change Address . Click a new contact. Click the trackball. Click Send . • To resend the message without changing it, click Resend . Stop a message from sending Veri[...]

5. Click Folder Redirection . 6. Clear the check box beside the Sent Items folder. 7. Press the Menu key. 8. Click Save . Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email m[...]

Email message filter options From: Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific te[...]

5. Press the Menu key. 6. Click Edit . 7. Change the email message filter options. 8. Press the Menu key. 9. Click Save . Change the order of email message filters 1. In a message list, press the Menu key. 2. Click Options . 3. Click Email Filters . 4. Highlight an email message filter. 5. Press the Menu key. 6. Click Move . 7. Roll the trackball t[...]

Email message forwarding Forward messages from a specific email message folder to your device Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In a message list, press the Menu key. 2. Click Options . 3. Click Email Settings . 4. Press the Menu key. 5. Click Fol[...]

Reset a blocked message counter 1. In the device options, click Security Options . 2. Click Firewall . 3. Highlight a message type. 4. Press the Menu key. 5. Click Reset Count or Reset All Counts . Message options Check spelling automatically before sending email messages 1. In the device options, click Spell Check . 2. Select the Spell Check Email[...]

Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. In a message l[...]

Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer. 1. When composing an email message, press the Menu [...]

4. Perform any of the following actions: • Set the Display Message Header On field to 2 lines . • Set the Display Time and Display Name fields to No . 5. Press the Menu key. 6. Click Save . Set how long your device stores messages 1. In a message list, press the Menu key. 2. Click Options . 3. Click General Options . 4. Set the Keep Messages fi[...]

Hide the new or unopened message indicator 1. In a message list, press the Menu key. 2. Click Options . 3. Click General Options . 4. Set the Display Message Count field to None . 5. Press the Menu key. 6. Click Save . To view the number of unopened messages again, set the Display Message Count field to Unread . To view the new message indicator, s[...]

• To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T . • To move to the bottom of a message list, press B . • To move to the next date, press N . • To move to the previous date, press P . • To move to the next unopened item, press U [...]

• Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your d[...]

Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list I[...]

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PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D ap[...]

• To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All . • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary . • To stop checking the spelling, pre[...]

Save a message 1. In a message, press the Menu key. 2. Click Save . Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All . Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward . • Click Forward As . Click a message type. Delete a message 1. In a messag[...]

View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address . To view the display name again, click a contact. Click Show Name . Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide v[...]

5. Press the Menu key. 6. Click Save . Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Message list options View more of the subject line for messages 1. In a message list, press the Menu key. 2. Click Options . 3. Click General Options . 4. Perform any of the following actio[...]

Hide the new or unopened message indicator 1. In a message list, press the Menu key. 2. Click Options . 3. Click General Options . 4. Set the Display Message Count field to None . 5. Press the Menu key. 6. Click Save . To view the number of unopened messages again, set the Display Message Count field to Unread . To view the new message indicator, s[...]

Message shortcuts In a message • To reply to a message, press R . • To reply to all, press L . • To forward a message, press F . • To file a highlighted email message, press I . • To view the email address of a contact, in a message, highlight the contact. Press Q . To view the display name, press Q . In a message list • To open a highl[...]

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service[...]

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All . I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and[...]

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SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text [...]

Add a contact to an SMS text message You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, press the Menu key. 2. Click Add Recipient . 3. Click a contact. Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, [...]

Delete a message 1. In a message, click the trackball. 2. Click Delete . Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior . Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. [...]

• To change the recipients, click Edit . Highlight a contact. Press the Menu key. Click Change Address . Click a new contact. Click the trackball. Click Send . • To resend the message without changing it, click Resend . Hide sent messages 1. In a message list, press the Menu key. 2. Click Options . 3. Click General Options . 4. Set the Hide Sen[...]

5. Click a language. 6. Click Enable . 7. Press the Menu key. 8. Click Save . To turn off cell broadcasting, set the Cell Broadcasting Service field to Off . Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Stop recei[...]

Turn off AutoText for SMS text messages 1. In the device options, click SMS . 2. Set the Disable AutoText field to Yes . 3. Press the Menu key. 4. Click Save . View more of the history in SMS text messages 1. In the device options, click SMS . 2. Set the Number of Previous Items field. 3. Press the Menu key. 4. Click Save . Store SMS text messages [...]

4. Click Save . Set a wireless network type for sending SMS text messages Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS . 2. Set the Network to Send Over field. 3. Press the Menu key. 4. Click Save . Message list options View more of the subject line for messages 1. In a message list,[...]

5. Press the Menu key. 6. Click Save . To view the number of unopened messages again, set the Display Message Count field to Unread . To view the new message indicator, set the Display New Message Indicator field to Yes . About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with [...]

Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. In the device options, click Security Options . 2. Click Firewall . 3. Select th[...]

Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T . • To move to the bottom of a message list, press B . • To move to the next date, press N . • To move to the previous date, press P . • To move to the n[...]

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All . I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selec[...]

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MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard® ), or .ics (iCalendar) files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone[...]

4. Type a message. 5. Press the key. 6. Click Send . Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2. Click Check Spelling . 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted[...]

5. Click Send as MMS . Set the importance level for a message 1. When composing a message, press the Menu key. 2. Click Options . 3. Set the Importance field. 4. Press the Menu key. 5. Click Save . Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit . Change the m[...]

Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior . Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of th[...]

1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions: • To attach a contact, click Attach Contact . Click a contact. • To attach an appointment, click Attach Appointment . Highlight an appointment. Press the Menu key. Click Continue . Save a picture from an MMS message 1. In an MMS message, click a pictu[...]

2. In the Notifications section, perform one of the following actions: • To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read Confirmation fields to Yes . • To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields to Yes .[...]

Hide the new or unopened message indicator 1. In a message list, press the Menu key. 2. Click Options . 3. Click General Options . 4. Set the Display Message Count field to None . 5. Press the Menu key. 6. Click Save . To view the number of unopened messages again, set the Display Message Count field to Unread . To view the new message indicator, s[...]

5. Press the Menu key. 6. Click Save . Set how long your device stores messages 1. In a message list, press the Menu key. 2. Click Options . 3. Click General Options . 4. Set the Keep Messages field. 5. Press the Menu key. 6. Click Save . To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your[...]

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. In the device options, click Security Options . 2. Click Firewall[...]

• To move to the previous related message, press K . Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • I[...]

I cannot attach a file to an MMS message Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are av[...]

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Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Create a lin[...]

2. Click Clear Field . Highlight a line of text 1. Place the cursor where you want to highlight the line of text. 2. Press the Menu key. 3. Click Select . 4. Roll the trackball up or down. Highlight text character by character 1. Place the cursor where you want to highlight the text. 2. Press the Menu key. 3. Click Select . 4. Roll the trackball le[...]

4. Click Save . Set the trackball sensitivity You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. In the device options, click Screen/Keyboard . 2. Set the Horizontal Sensitivity and Vertical Sensitivity fields. 3. Press the Menu key. 4. Click Save . Turn off track[...]

SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type and add them to your custom word list. When you use the multi-tap input method, you press a letter key once to type the first [...]

3. Press the Menu key. 4. Click Save . Spelling checker Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2. Click Check Spelling . 3. Perform any of the following actions: • To accept the suggested spelling, click the highligh[...]

Change a word in the custom dictionary 1. In the device options, click Spell Check . 2. Click Custom Dictionary . 3. Highlight a word. 4. Press the Menu key. 5. Change the word. 6. Click the trackball. Delete a word from the custom dictionary 1. In the device options, click Spell Check . 2. Click Custom Dictionary . 3. Highlight a word. 4. Press th[...]

3. Change the custom word list item. 4. Click the trackball twice. 5. Click Save . Delete a custom word list item 1. In the device options, click Custom Wordlist . 2. Highlight a custom word list item. 3. Press the Menu key. 4. Click Delete . Delete all custom word list items 1. In the device options, click Custom Wordlist . 2. Highlight a custom w[...]

AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to t[...]

3. Press the Menu key. 4. Click Delete . Undo an AutoText change Press the Backspace/Delete key twice. Turn off AutoText for SMS text messages 1. In the device options, click SMS . 2. Set the Disable AutoText field to Yes . 3. Press the Menu key. 4. Click Save . Typing shortcuts • To insert a period, press the Space key twice. The next letter is [...]

Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type. 104[...]

Search About search In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry® device. You can also manage contacts, calendar entr[...]

Set the types of messages that the search should find. Type: Set which messages the search should find. View a list of saved searches 1. In a message list, press the Menu key. 2. Click Search . 3. Press the Menu key. 4. Click Recall . Change a saved search 1. In the list of saved searches, highlight a search. 2. Press the Menu key. 3. Click Edit Se[...]

2. Click Find . 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next . Search for organizer data and messages that contain specific information 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for. ?[...]

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Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files. If you save an email message that contains an attachment t[...]

Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, attachment, or web page, press the Menu key. 2. Click Find . 3. Type the text. 4. Press the Enter key. To search for the next instance of the tex[...]

Spreadsheet attachments Move to a specific cell 1. In a spreadsheet, click the trackball. 2. Click Go to Cell . 3. Type the cell co-ordinates. 4. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents . To move to a spe[...]

• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes . 4. Press the Menu key. 5. Click Save . Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-pa[...]

2. Click Next Slide or Prev Slide . Rotate a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Rotate . Zoom in to or out from a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Zoom . 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Zoom 1:1 . [...]

Attachment shortcuts • To search for text in an attachment, press F . • To move to the last cursor position after closing and reopening an attachment, press G . In a spreadsheet • To move to a specific cell, press G . • To view the content of a cell, press the Space key. • To switch worksheets, press V . Highlight a worksheet. Press the E[...]

Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messa[...]

5. Press the Menu key. 6. Click Save . It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld . Prerequisites: Wireless data synchronization • Verify that you have synchronized your organizer data using the synchronization tool of the BlackB[...]

Manage data synchronization conflicts You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization, setting conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more info[...]

2. Click Options . 3. Click Email Reconciliation . 4. Press the Menu key. 5. Click Purge Deleted Items . 6. Click Yes . Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wire[...]

Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font suppo[...]

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Browser Browser basics About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. If your BlackBerry device is associated with an email account that uses a BlackB[...]

View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview . Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to vie[...]

2. Click History . Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop . Return to the home page 1. On a web page, press the Menu key. 2. Click Home . Hide the browser 1. In the browser, press the Menu key. 2. Click Hide . Close the browser 1. In the browser, press the Menu key. 2. Click Close . Links, pictures,[...]

2. Click Copy Address . To paste the address, press the Menu key. Click Paste . Forward a link or picture from a web page 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address . 4. Click Send Address . 5. Click a message type. To return to the browser after you send the message, press the Escap[...]

3. Click Browser Configuration . 4. Perform one of the following actions: • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only . • To stop pictures from loading on all web pages, set the Show Images field to No . • To turn off placeholders for pictures, set the Show Image Placeholders field to No . 5. Press[...]

Save a web page to a message list 1. On a web page, press the Menu key. 2. Click Save Page . 3. Type a title. 4. Click OK . Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check th[...]

Forward a bookmark 1. In the bookmark list, highlight a bookmark. 2. Press the Menu key. 3. Click Send Bookmark . 4. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark 1. On a web page, press the Menu key. 2. Click Bookmarks . 3. Highlight a bookmark. 4. Press the Menu key. 5. Click De[...]

Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse . Rename a bookmark folder You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder . Delete a bookmark folder You can only delete folders that you created. 1. Highlight a folder. 2. Press th[...]

6. Press the Menu key. 7. Click Add . View web feed content 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: • To view a summary of the story, click Show Description . • To view the full story, click Read Story . To hide a description, highlight a title. Press the Menu key. Click Hide Descript[...]

File a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks . 3. Highlight a web feed. 4. Press the Menu key. 5. Click Move Bookmark . 6. Roll the trackball to the new location. 7. Click the trackball. Delete a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks . 3. Highlight a web feed. 4. Press the Menu key. 5. Click D[...]

3. Click Browser Configuration . 4. Select the Support JavaScript check box. 5. Press the Menu key. 6. Click Save Options . Set the default browser view You can view web pages in Mobile view or Desktop view. Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer. 1.[...]

3. Click Browser Configuration . 4. In the Home Page Address field, type a web address. 5. Press the Menu key. 6. Click Save Options . Set the default browser configuration 1. In the device options, click Advanced Options . 2. Click Browser . 3. Set the Default browser configuration field. 4. Press the Menu key. 5. Click Save . Set the character en[...]

6. Click Save Options . Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication bet[...]

Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for. Prompt for Domain Name: Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does [...]

Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appe[...]

Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Browser shortcuts • To insert a period (.) in the Go To dialog bo[...]

• Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. 137[...]

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Applications Add an application 1. On a web page, highlight a link for an application. 2. Press the Menu key. 3. Click Download . 4. Click OK . View properties for an application 1. In the device options, click Advanced Options . 2. Click Applications . 3. Click an application. Delete a third-party application 1. In the device options, click Advanc[...]

Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application. 140[...]

Media Media file management About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device. If you connect your device to your computer, you can transf[...]

5. Click Send Using Bluetooth . 6. Click a Bluetooth enabled device. 7. Click Send . Receive a media file using Bluetooth technology Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. In the media application, click a media type. 2. Press the Menu key. 3. Click Receive Usi[...]

5. Click Properties . Songs, ring tones, and videos Play a song, ring tone, or video 1. In the media application, click a media type. 2. Click a category. 3. Click a song, ring tone, or video. Shuffle songs 1. In the media application, click Music . 2. Perform one of the following actions: • To shuffle all songs, click Shuffle Songs . • To shuf[...]

5. Click Repeat . To stop repeating a song or video, press the Menu key. Click Repeat . Search for a song, ring tone, or video 1. In the media application, click a media type. 2. Click a category. 3. Type part or all of a name for a song, ring tone, or video. Switch applications during a song 1. Press the End key. 2. Click an application. To return[...]

2. Click Explore . 3. Click a folder that contains songs, ring tones, or videos. 4. Highlight a song, ring tone, or video. 5. Press the Menu key. 6. Click Move . 7. Click a folder. 8. Click Move Here . Download a ring tone Verify that your wireless service provider supports this feature. 1. In the media application, click Ring Tones . 2. Click All [...]

Add a picture folder 1. In the media application, click Pictures . 2. Click My Pictures . 3. Press the Menu key. 4. Click New Folder . 5. Type a name for the folder. 6. Click Save . Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highligh[...]

Delete a picture or picture folder You can only delete pictures or picture folders that you added. 1. In the media application, click Pictures . 2. Click My Pictures . 3. Highlight a picture or picture folder. 4. Press the Menu key. 5. Click Delete . Move a picture You can only move pictures that you added. 1. In the media application, click Pictur[...]

View pictures as a slide show 1. In the media application, click Pictures . 2. Click My Pictures . 3. Highlight a picture. 4. Press the Menu key. 5. Click View Slide Show . To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. In the media application, click Pictures . 2. Click My Pictures . 3[...]

Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate . The picture turns 90 degrees in a clockwise direction. Media card options About media cards Insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. Fo[...]

About media card encryption Media card encryption is designed to protect the data that you store on the media card that is inserted in your BlackBerry® device. You can encrypt the files on your media card using a media card encryption key, your device password, or both. You can set media card encryption to include or exclude media files. Encrypt t[...]

• To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes . • To turn on mass storage mode manually when you connect your device to your computer, set the Auto Enable Mass Storage Mode When Connected field to No . 3. Press the Menu k[...]

Media troubleshooting I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using mass sto[...]

Maps Locations View a location on a map 1. On a map, press the Menu key. 2. Click Find Location . 3. Perform one of the following actions: • To view your current location, click Where I Am . • To view a new location, click Enter Address . • To view a saved location, click From Favorites . • To view a location for a contact, click From Addre[...]

Directions Get directions 1. On a map, press the Menu key. 2. Click Get Directions . 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am . • To specify a new location, click Enter An Address . • To specify a saved location, click From Favorites . • To specify a locatio[...]

2. Perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. 3. Click the trackball. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. [...]

Track your movement 1. On a map, click the trackball. 2. Click Start GPS Navigation . To stop tracking your movement, click the trackball. Click Stop GPS Navigation . View north at the top of a map When you are tracking your movement, the direction in which you are moving appears at the top of the map by default. 1. On a map, press the Menu key. 2.[...]

• To zoom out from a map, press O . • To view status information at the top of a map, press U . To hide status information at the top of a map, press U . • To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key. • To move to the next direction on a r[...]

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Contacts Contact basics Add a contact 1. In the address book, press the key. 2. Click New Address . 3. Type the contact information. 4. Click the trackball. 5. Click Save . Add a contact from a message, call log, or web page 1. In a message or call log or on a web page, highlight a contact. 2. Press the Menu key. 3. Click Add to Address Book . 4. T[...]

3. Click Edit . 4. Change the contact information. 5. Click the trackball. 6. Click Save . Delete a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Delete . About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing th[...]

6. Set a ring tone. 7. Press the Menu key. 8. Click Save . Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. In the address book, press the Menu ke[...]

View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member . Delete a mailing list 1. In the address book, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group . Caller ID Add a caller ID picture for a contact 1. In the address book, high[...]

Delete the caller ID picture for a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Edit . 4. Click the caller ID picture. 5. Click Delete Picture . 6. Click the trackball. 7. Click Save . Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the conta[...]

Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter . 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. When changing a contact, task, or memo, press the Menu key. 2. Click Categories . 3. Highlight a category. 4. Press the Menu [...]

2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your address book, click Add . • To add all the contacts, click Add All . • To view information for a contact, click View . • To delete a contact from the address lookup results, click Delete . • To delete the address lookup results, click Delete Lookup [...]

1. In the address book, press the Menu key. 2. Click SIM Phone Book . 3. Press the Menu key. 4. Click Copy All To Address Book . Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact. Copy con[...]

Contact list options Sort contacts or tasks 1. In the address book or the task list, press the Menu key. 2. Click Options . 3. Change the Sort By field. 4. Press the Menu key. 5. Click Save . Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. I[...]

View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options . The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device. Contact troubleshooting Custom address b[...]

Calendar Calendar basics About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between[...]

4. Click the trackball. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. In the calendar, press the Menu key. [...]

• To stop checking the spelling, press the Menu key. Click Cancel Spell Check . Open an appointment or meeting In the calendar, click an appointment or meeting. Delete an appointment or meeting 1. In the calendar, highlight an appointment or meeting. 2. Press the Menu key. 3. Click Delete . View appointments in Week or Month view 1. In Week view [...]

• Change Attendee • Remove Attendee Send an email message to all meeting participants Verify that you are the meeting organizer. 1. In a meeting, meeting invitation, or meeting response, click the trackball. 2. Click Email All Attendees . Contact a meeting participant Verify that you are the meeting organizer. 1. In a meeting, meeting invitatio[...]

Set the start and end time for days 1. In the calendar, press the Menu key. 2. Click Options . 3. Set the Start of Day and End of Day fields. 4. Press the Menu key. 5. Click Save . Set a snooze time for reminders 1. In the calendar or task list, press the Menu key. 2. Click Options . 3. Set the Snooze field. 4. Press the Menu key. 5. Click Save . C[...]

5. Click Save . Hide free time in Agenda view 1. In the calendar, press the Menu key. 2. Click Options . 3. Set the Show Free Time in Agenda View field to No . 4. Press the Menu key. 5. Click Save . Set how long your device stores calendar entries 1. In the calendar, press the Menu key. 2. Click Options . 3. Set the Keep Appointments field. 4. Pres[...]

• To change to Agenda view, press A . • To change to Day view, press D . • To change to Week view, press W . • To change to Month view, press M . • To move to the next day, week, or month, press the Space key. • To move to the previous day, week, or month, press the Shift key and the Space key. • To move to the current date, press T .[...]

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Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New . 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6. Press the Menu key. 7. Click Save . Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or t[...]

3. Perform one of the following actions: • To mark the task as complete, click Mark Completed . • To mark the task as deferred, in progress, or waiting, click Open . Set the Status field. Press the Menu key. Click Save . Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed . Forward a task or memo 1. In the task[...]

Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes® , you can apply more than one category[...]

3. Highlight a category. 4. Press the Menu key. 5. Clear the check box beside the category. 6. Press the Menu key. 7. Click Save . Delete a category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter . 3. Highlight a category. 4. Press the Menu key. 5. Click Delete . Note: When you delete a category, contacts, task[...]

5. Click Save . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. In an application, press the Menu key. 2. Click Options or General Options . 3. Set the Confi[...]

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Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New . 3. Type the memo information. 4. Press the Menu key. 5. Click Save . Change a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Edit . 4. Change the memo information. 5. Click the trackball. 6. Click Save . Forward a task or memo 1. In [...]

• To stop checking the spelling, press the Menu key. Click Cancel Spell Check . Delete a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Delete . Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on catego[...]

Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter . 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. When changing a contact, task, or memo, press the Menu key. 2. Click Categories . 3. Highlight a category. 4. Press the Menu [...]

View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options . The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device. 186[...]

Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume. If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selecting Turn Off, the alarm is designed to sound[...]

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Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric . • To convert the numbe[...]

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Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device[...]

1. During a call, press the Menu key. 2. Click Activate <Bluetooth device> . Rename a paired Bluetooth enabled device 1. In the device options, click Bluetooth . 2. Click a paired Bluetooth® enabled device. 3. Click Device Properties . 4. In the Device Name field, change the name for the Bluetooth enabled device. 5. Press the Menu key. 6. Cl[...]

Restrict outgoing calls 1. In the device options, click Bluetooth . 2. Press the Menu key. 3. Click Options . 4. Set the Allow outgoing calls field to Never or If Unlocked . 5. Press the Menu key. 6. Click Save . Make your BlackBerry device discoverable 1. In the device options, click Bluetooth . 2. Press the Menu key. 3. Click Options . 4. Set the[...]

Turn off the prompt that appears when connecting or pairing 1. In the device options, click Bluetooth . 2. Click a Bluetooth® enabled device. 3. Click Device Properties . 4. Set the Trusted field to Yes . 5. Press the Menu key. 6. Click Save . To turn on the prompt again, set the Trusted field to No . Bluetooth technology troubleshooting I cannot [...]

• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles. 195[...]

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Date and time Set the date and time 1. In the device options, click Date/Time . 2. Set the date and time. 3. Press the Menu key. 4. Click Save . Get the date and time from the wireless network automatically 1. In the device options, click Date/Time . 2. Set the Time Zone field. 3. Perform one of the following actions: • To get the date and time f[...]

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Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notificati[...]

5. Change the notification profile. 6. Press the Menu key. 7. Click Save . Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click Advanced . 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Delete . Set the same ring tone for all notification profiles 1. In the pro[...]

Silence your device In the profile list, perform one of the following actions: • To receive LED notification only, click Quiet . • To receive vibrate notification only, click Vibrate . • To turn off all notification, including notification profile exceptions and LED notification, click Off . View a list of saved ring tones 1. In the profile l[...]

Turn off Bluetooth connection notification 1. In the device options, click Bluetooth . 2. Press the Menu key. 3. Click Options . 4. Set the LED Connection Indicator field to Off . 5. Press the Menu key. 6. Click Save . To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes . Turn on wireless coverage not[...]

6. Click Add Name . 7. Click a contact. 8. To add another contact, repeat steps 5 through 7. 9. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11. Press the Menu key. 12. Click Save . Change the order of notification profi[...]

Delete a notification profile exception 1. In the profile list, click Advanced . 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Delete . About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification[...]

I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field. 205[...]

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BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact . 3. Perform one of the following actions: • If the contact is not in your address book, highlight [Use On[...]

• Decline . • Remove . Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address. Turn off invitation forwarding options If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to[...]

4. Click OK . Move a contact to a group 1. In BlackBerry® Messenger, on the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Move Contact . 4. Click a group. Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in originally. Rename a group 1. In[...]

Open a conversation Conversations appear in the conversation list and the main message list. 1. In BlackBerry® Messenger, in the conversation list, highlight a contact. 2. Click the trackball. Add an emoticon 1. When composing a message, press the Symbol key twice. 2. Click an emoticon. Send a file to a contact 1. During a BlackBerry® Messenger c[...]

4. Press the Menu key. 5. Click Save . To view conversations in the main message list again, set the Show Conversations in Message List field to Yes . Start a conference 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Invite . 3. In the drop-down list, click a contact. 4. Click OK . Copy a conversation history When[...]

3. Click one of the following menu items: • Available . • Unavailable . 4. Type a message that contacts can see when they view your contact information. 5. Click OK . When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available[...]

Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment. Turn on backlighting 1. Press the Power button once[...]

Display options Use a picture as the Home screen background 1. In the media application, click Pictures . 2. Click My Pictures . 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image . To clear the picture from the Home screen, press the key. Click Reset Home Screen Image . Download a Home screen background Verify that your wi[...]

6. Click Add . Move an application icon 1. On the Home screen, press the Menu key. 2. Highlight an application icon. 3. Press the Menu key. 4. Click Move Application . 5. Perform one of the following actions: • To move the application icon, roll the trackball to the new location. Click the trackball. • To move the application icon into an appli[...]

Turn off trackball sounds 1. In the device options, click Screen/Keyboard . 2. Set the Audible Roll field to Mute . 3. Press the Menu key. 4. Click Save . To turn on trackball sounds again, set the Audible Roll field to Click . Set the cursor speed 1. In the device options, click Screen/Keyboard . 2. Set the Key Rate field. 3. Press the Menu key. 4[...]

Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. In the device[...]

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Language Change the display language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language . 2. Change the Language field. 3. Press the Menu key. 4. Click Save . Add a display language You can add a dis[...]

1. In the device options, click Language . 2. Set the Use Input Method Shortcut field to No . 3. Press the Menu key. 4. Click Save . To turn on the shortcut for switching typing input languages again, set the Use Input Method Shortcut field to Yes . To receive notification when you switch typing input languages, set the Notify me field to Yes . Set[...]

Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came with your device for more information about wireless coverage indicators. Turn off a wireless connection You should turn off wireless [...]

Bluetooth technology is turned off. Turn on wireless coverage notification 1. In the device options, click Screen/Keyboard . 2. Set the LED Coverage Indicator field to On . 3. Press the Menu key. 4. Click Save . When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notificatio[...]

• To add a wireless network, click Manual Entry . Set the priority for the wireless network. Type the MCC and MNC. 7. Press the Menu key. 8. Click Save . Change the order of preferred wireless networks Verify that your wireless service plan includes this service. 1. In the device options, click Mobile Network . 2. Press the Menu key. 3. Click My [...]

• To turn off data service when roaming, set the Data Services field to Off When Roaming . 3. Press the Menu key. 4. Click Save . About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless network coverage area. Your wireles[...]

To connect to a Wi-Fi network at home or from a hotspot, you might need to use a VPN connection. About Wi-Fi profiles A Wi-Fi® profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your BlackBerry® device. For example, you can have one Wi-Fi profile that you use to connect to [...]

Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a soft[...]

Delete a Wi-Fi profile 1. In the device options, click Wi-Fi Connections . 2. Highlight a Wi-Fi® profile. 3. Press the Menu key. 4. Click Delete . Install a root certificate on your computer Depending on the Wi-Fi® network that you want to connect to, you might need to install the root certificate for the certificate authority server that created[...]

Type a name for the Wi-Fi® profile. SSID: Type the Wi-Fi network name. Band type: Set the Wi-Fi network type. If you do not know the network type, do not change this field. Prompt before connection: Set whether a prompt appears before your BlackBerry® device connects to the Wi-Fi network. Allow inter-access point handover: Set whether your device[...]

Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi® network. IP Address: Type the IP address for your device. Subnet mask: Type the subnet mask for the wireless access point to which your device should connect. Primary DNS: Type the primary DNS to which your device[...]

• If your wireless service provider supports UMA, verify that your connection preference is not set to UMA-only. I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not app[...]

Power and battery Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. • If you have not set your BlackBerry® device to turn on and turn o[...]

• Delete the original message when you send a reply. • Lower the brightness of the backlighting. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. • Charge your device regularly. 232[...]

SIM card About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also[...]

Copy contacts from your address book to your SIM card Verify that you have loaded the SIM card phone book. 1. In the address book, click a contact. 2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book . 5. Press the Menu key. 6. Click Save . Change a SIM card contact Verify that your wireless service provider has set [...]

4. Click Save . To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No . If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. About SIM card security Use SIM card security to add another level of security to your device. This level of[...]

5. Click Edit SIM Phone Number . 6. Type a display name for the phone number. 7. Click the trackball. 8. Press the Menu key. 9. Click Save . 236[...]

Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all yo[...]

Set a limit for device password attempts 1. In the device options, click Security Options . 2. Click General Settings . 3. Set the Number of Password Attempts field. 4. Press the Menu key. 5. Click Save . Encryption About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on[...]

5. Click Save . About encryption keys If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You[...]

5. Click Save . Generate a random password 1. In the password keeper, press the Menu key. 2. Click New . 3. Click the trackball. 4. Click Random Password . 5. Type the password information. 6. Click the trackball. 7. Click Save . Set criteria for randomly generated passwords 1. In the password keeper, press the Menu key. 2. Click Options . 3. Set t[...]

To show passwords in the password keeper again, set the Show Password field to Yes . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. In an application, press[...]

2. Click Options . 3. Set the Password Attempts field. 4. Press the Menu key. 5. Click Save Options . Advanced security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security softwa[...]

Smart cards About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password f[...]

Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. In the device options, click Security Options . 2. Click General Settings . 3. Set the Authentication Certificate field. 4. [...]

4. Press the Menu key. 5. Click Edit . 6. In the User name field, change the user name. 7. In the User password field, change the user password. 8. Press the Menu key. 9. Click Save . Change the software token for a VPN profile Verify that the software token that you want to use is installed on your BlackBerry® device. For more information, contac[...]

Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. I cannot connect to a Wi-Fi network or log in to a VPN using a software token Verify [...]

Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth?[...]

1. In the device options, click Advanced Options . 2. Click Applications . 3. Highlight a third-party application. 4. Press the Menu key. 5. Perform one of the following actions: • To set permissions for the highlighted third-party application, click Edit Permissions . • To set permissions for all third-party applications, click Edit Default Pe[...]

Set whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filters: Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Theme Data: Set whether your device can use third-party app[...]

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BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bric[...]

5 points Play BrickBreaker • To move the paddle, roll the trackball. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Set the paddle speed 1. In BrickBreaker, [...]

Service books About service books Service books determine which services are available on your BlackBerry® device. Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive [...]

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Troubleshooting BlackBerry Basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is asso[...]

I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the[...]

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact.[...]

• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options . Click Host Routing Table . Press the Menu key. Click Register Now . • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters ar[...]

Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list I[...]

Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry® device. To download t[...]

Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted durin[...]

Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application. My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the [...]

Map troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network. Contact troubleshooting Custom address book fi[...]

My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list. I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify t[...]

I am not receiving notification for incoming calls or messages Try performing the following actions: • In the profile list, verify that the Off profile is turned off. • In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute . I cannot set some fields when creating a Calls From notification profile except[...]

I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Setup Wi-Fi application and you know the network name, connect to the Wi-Fi network manually. • Verify[...]

Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Y[...]

3. Click Diagnostics Test . 4. Highlight a report. 5. Press the Menu key. 6. Click Delete or Delete All . Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you s[...]

Abbreviation list ADN: Abbreviated dialing number APN: Access point name BCC: Blind carbon copy CAP lock: Capital letter lock CC: Carbon copy DNS: Domain name system EAP-AKA: Extensible Authentication Protocol-Authentication and Key Agreement EAP-FAST: Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling EAP-SIM: Extensib[...]

MCC: Mobile country code MDS: Mobile Data System MMS: Multimedia Messaging Service MNC: Mobile network code MPEG: Moving Picture Experts Group NAT: Network address translation NUM lock: Number lock PEAP: Protected Extensible Authentication Protocol PIM: Personal information management PIN: Personal identification number PSK: Preshared key SDN: Serv[...]

Unlicensed Mobile Access VPN: Virtual private network WAN: Wide area network WAP: Wireless Application Protocol WEP: Wired Equivalent Privacy WML: Wireless Markup Language WPA™: Wi-Fi Protected Access™ WTLS: Wireless Transport Layer Security 271[...]

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Legal notice ©2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S.[...]

BlackBerry® 8820 smartphone model number: RBG41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 274[...]