BlackBerry Torch 9810 manual

BlackBerry Torch 9810 Smartphone User Guide Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.[...]

MAT-40531-001 | PRINTSPEC-021 SWD-1735726-0731051610-001 |[...]

Contents Quick Help .......................................................................................................................................................................................................... 6 Getting started: Your smartphone ............................................................................................[...]

Security options for messages ............................................................................................................................................................................ 111 Files and attachments .........................................................................................................................[...]

Synchronizing tasks and memos......................................................................................................................................................................... 196 About categories ..................................................................................................................................[...]

Mobile network .................................................................................................................................................................................................. 239 Wi-Fi technology .......................................................................................................................[...]

Accessibility options ........................................................................................................................................................................................... 318 How to: Accessibility ..................................................................................................................[...]

Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. Your BlackBerry smartphone at a glance New in this release This release includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry® ID give[...]

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel , 17 and Show, hide, or find an application icon , 17. Compass application Easily determine your direction in relation to the Earth's magnetic poles or [...]

Change your BlackBerry ID information, 228 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup applicati[...]

Keys on the right side of your smartphone Volume • Change the volume. • Press and hold to play the next or previous media file. • Before you take a picture or record a video, press to zoom in or out. Convenience key • If supported, open the camera. • If supported, take a picture. • You can also customize this key. Keyboard Shift Capital[...]

Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you&apo[...]

Options Power and lock Password Lock Power Off Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. BBM™ Windows Live™ Messenger for BlackBerry® smartphones AOL® Instant Mess[...]

Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go® Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® [...]

A software update for the BlackBerry Device Software is ready to be installed. A software update for the BlackBerry Device Software is stopped. Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might app[...]

Roaming Unread message count Alarm is set Missed call count Calendar reminder count Bluetooth® technology is turned on Wi-Fi® technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might no[...]

Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons[...]

Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3[...]

2. Press the key > Add to Home Screen . • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add . Show or hide a home screen panel 1. On the home screen, press the [...]

Set the number of icons that appear on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility . 3. Change the Home Screen Grid Layout field. 4. Press the key > Save . Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut ke[...]

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them. For more information about your plan, contact your wireless service provider. Bl[...]

Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region. Related information BlackBerry Device Software, 235 Check what wireless networks your smartphone [...]

About downloading apps with the BlackBerry App World With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network. If you don't already [...]

Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book . 2. Press the key > Copy All To Contacts . Note: If you try to copy a SIM card contact with a phone number that matches the phone n[...]

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here . Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock th[...]

Tips: Top 10 Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons . To unhide the a[...]

• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read . Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the [...]

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the Home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All . Switch to [...]

Set your BlackBerry® smartphone to turn on and turn off automatically. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. On the Home screen or in a folder, click the Options icon. [...]

Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you [...]

Keep an application running in the background and switch to another application, 229 The application storage on my smartphone is low, 271 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Rese[...]

Add an extension to a phone number Press the key and X . Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O . Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Pre[...]

Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be avai[...]

Take a picture Press the Convenience key on the right side of your smartphone. Personalize: Top 10 Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during c[...]

• To delete a folder, highlight a folder. Press the key > Delete . Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options . • For a work email account, click Email Preferences . If the Message Services field appea[...]

4. Press the key > Save . Set up speed dial for a contact 1. From the Home screen, press the key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the[...]

Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed[...]

• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of t[...]

I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current pas[...]

• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software.[...]

Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning of[...]

Assign an application to a convenience key, 33 Keep an application running in the background and switch to another application, 229 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off automatically. You can set your smartphone to turn o[...]

Turn on or turn off a network connection, 240 Set options for backlighting, 213 Set your smartphone to turn on and turn off automatically, 265 Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On [...]

Reduce the amount of time that your smartphone stores email messages and calendar entries. On the home screen, click the Messages icon or Calendar icon. Press the key > Options . Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences . Receive only the first s[...]

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update . Click Check for Updates . Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Soft[...]

Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indi[...]

Check your voice mail Press and hold 1 . Send an incoming call to voice mail when your BlackBerry® smartphone is inserted in a holster Press and hold the Volume Down key on the right side of your smartphone. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign spee[...]

View all flagged messages Press the Alt key and F . View received messages and received call logs Press the Alt key and I . View draft and sent messages Press the Alt key and O . View voice mail messages Press the Alt key and V . View text messages Press the Alt key and S . View call logs Press the Alt key and P . View all your messages Press the k[...]

Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Press G Typing shortcuts Depe[...]

Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift ke[...]

Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending [...]

Move down a screen Press the Space key. Move to the top of a web page Press T Move to the bottom of a web page Press B Related information Turn on browser shortcuts, 162 Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options .[...]

Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view. Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to [...]

Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key.Your phone number appears at [...]

• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and[...]

Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile . • To change your ring tone, click Phone . • To[...]

Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the letter key. Switch applications during a call During a call[...]

Related information About GPS technology, 0 Make an emergency call Do one of the following: • If your screen or BlackBerry® smartphone is unlocked, from the home screen, press the key. Type the emergency number. Press the key. • If your smartphone is locked with a password, press the key > Emergency . Press the key. • If your screen is lo[...]

Improve sound quality for all calls You can't change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings . 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save . Speed dial Set up speed dial for a cont[...]

4. Press the key > Save . About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.[...]

Block or stop blocking calls To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. 1. From the home screen, press the key. 2. Press the key > Options > Call Barring . 3. Highlight a call blocking optio[...]

To turn off fixed dialing, press the key > Disable FDN Mode . Related information I can't make or receive calls, 35 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, pr[...]

3. Set the Country Code and Area Code fields. 4. If necessary, set the Local Country Code field and International Dialing Digits field. 5. In the National Number Length field, set the default length for phone numbers in your country. 6. Press the key > Save . Note: When you determine the default length for phone numbers, include your area code a[...]

1. During a conference call, press the key > Split Call . 2. Click a contact. To return to the conference call, press the key > Join Conference . Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1[...]

Delete call logs 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 4. Press the key > De[...]

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you r[...]

Related information Turn on or turn off dialing from the lock screen, 64 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings . • To hide your phone number when you make calls, change the Rest[...]

• To stop answering calls automatically when you remove your smartphone from the holster or when you open the slider, change the Auto Answer Calls field to Never . • To end calls automatically when you insert your smartphone in the holster or when you close the slider, change the Auto End Calls field to Into Holster , Slide Close , or Both . ?[...]

About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with [...]

Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password. 1. From the home screen, [...]

• Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you haven't changed your smart dialing options,[...]

I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the P[...]

Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 70 Change the options for voice prompts After you say a voice command, voice prompts might prompt[...]

Voice command Description "Call < contact name > < phone number type >" Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call < contact name > work" to call the work number. "Ca[...]

Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this fe[...]

Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send . Related information Search for a contact, 184 Personal distribution lists, 188 I can't se[...]

Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message . 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact . Click a contact. ?[...]

Save a draft of a message When you are composing a message, press the key > Save Draft . Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete . • To delete a saved message, press the key > View Saved Messages . Highlight the message. Press the key > Delete[...]

Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All . • To forward a message, click Forward or Forward As . Related information I can't send messages, 36 View an address instead of a display name In a message, press the key > Show Address . To view the display nam[...]

3. Click a folder. Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Change the Days To Keep Messages field. 4. Press the key > Save . Related information Some messages no longer appear on my smartphone, 95 Open a new message automatica[...]

Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send . Related information Search for a contact, 184 Personal distribution lists, 188 I can't s[...]

Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key > Remove Disclaimer . To add the disclaimer again, press the key > Add Disclaimer . [...]

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup . 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters .[...]

Option Description Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field. Bcc to me Set whet[...]

Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is design[...]

Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation . 3. If the[...]

5. Press the key > Save . To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more persona[...]

If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using,[...]

3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save . Note: PIN[...]

Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder . 3. Highlight a folder. 4. Press the key. • To add a f[...]

2. Press the key > Options > Email Preferences . 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Folder Redirection . 5. Clear the checkbox beside the Sent Items folder. 6. Press the key > Save . Stop storing messages sent from your smartphone on your computer To perform this[...]

View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists . • To show recent and missed calls in the Messages application, select the All Calls opt[...]

3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field. 5. Press the key > Save . Stop loading pictures in HTML email messages By default, your BlackBerry® sma[...]

Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To h[...]

Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes . Note: Depending on[...]

• Generate an encryption key. • Verify that data service is turned on. • Resend the message. Related information Generate an encryption key, 284 Wireless coverage indicators, 243 Change or delete a contact, 184 Turn on or turn off a network connection, 240 Turn on or turn off data service or set roaming options, 241 Options for email filters,[...]

Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages. If wireless email reconciliation is tu[...]

Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages. Related information Email filters, 80 The number of new or unread messages is different than I exp[...]

Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your me[...]

Message has been read Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message . 3. In the To field, do one of the following: • Type a contact name. [...]

If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipien[...]

2. Press the key > View Appointment . 3. Press the key > Add To Calendar . Show names in the history of text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options . 3. In the General Text Messaging Options section, select the Show Names check box. 4. If you want to change your display name, beside the Dis[...]

Save a media file from a text message 1. In a text message, open an attachment. 2. Press the key. 3. Click Save <media type> . 4. Click Save . Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. In a message, highlight a contact card. [...]

Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Te[...]

• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel . Type the channel ID and a nickname. Click OK . 4. Select the checkbox beside a language. 5. Press the key > Save . To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, v[...]

Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging . 3. In[...]

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). • Verify that the file isn't copyright protected. • If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message. I can't use a shortcut to[...]

Troubleshooting: PIN messages I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. • If you created an email add[...]

• Verify that data service is turned on. • If you use email filters, verify that the options for email filters are set correctly. • Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. • Verify that your smartphone is not blocking messag[...]

Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network a[...]

3. Click the folder that you want to save the file or attachment in. 4. Click Save . To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download . Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have [...]

Contact cards About contact cards A contact card (sometimes called avCard® or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth® techno[...]

Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator. 1. On the Home screen or in a folder,[...]

11. Press the key > Save . Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked. You can set the blocked message counter back to zero. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall . 3. Highlight a messa[...]

4. In the Encryption section, select the Use Password-Based Encryption checkbox. 5. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. 6. Press the key > Save . 7. Type your message. 8. Press the key > Send . 9. Type a passphrase to encrypt the message. 10. Confirm the passphrase. 11. Click[...]

Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indi[...]

Indicator Description The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator De[...]

2. Click Security > S/MIME . • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic . • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual . • To prevent your BlackBerry® smartphone from downloading attachments i[...]

Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used fo[...]

3. Clear the Warn about problems with my certificates check box. 4. Press the key > Save . To turn on the prompt again, select the Warn about problems with my certificates check box. S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the e[...]

PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are [...]

Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might downloa[...]

PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry® smartphone [...]

3. Change the Default Key field. 4. Press the key > Save . Related information Some signing and encryption options aren't available on my smartphone, 118 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP . 3. Do one of the following: • [...]

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder. Ch[...]

2. Click Security > PGP . 3. Clear the Warn about problems with my PGP keys check box. 4. Press the key > Save . To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: ?[...]

Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization&[...]

• If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File . 3. Click the folder that you want to save the file or attachment in. 4. Click Save . To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download . Search for a fil[...]

I can't attach a file to a text message, 104 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve . To return to the file, press the key. Set font options for a file or [...]

Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon. Press the key > Explore . 2. Find and highlight a file. 3. Press the key. • To copy a file, click Copy . Navigate to a location. Click Paste . • To move a file, click Cut [...]

3. Type the password. 4. Press the key on the keyboard. 5. Press the key > Open Attachment or Download Attachment > Yes . View tracked changes in a document In a document, press the key > Show Changes . To hide tracked changes, press the key > Hide Changes . View the table of contents in a document Depending on the document type, you mi[...]

2. Press the key > Save . Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents . • To move to a specific page in a multipage .tif file, click Table of Contents . Click a page. Click View . • To switch pages in a multipage .tif file, c[...]

• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All . • If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation . •[...]

Media How to: Media Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls do not appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a[...]

Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options . 3. Change the Headset Music EQ field. 4. Pr[...]

View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 128 View a hidden file or folder, 128 Change the amount of t[...]

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to[...]

4. Click a message type. 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 104 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartp[...]

Music How to: Music Shuffle or repeat songs 1. On the Home screen, click the Media icon > Music icon. 2. Do one of the following: • To shuffle and play all of your songs, click Shuffle Songs . • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press the key > Shuffle . [...]

• To change the location of the song in the playlist, press the key > Move . Navigate to a new location. Press the key > Complete Move . • To delete the song from the playlist, press the key > Remove > OK . 5. Press the key > Save . Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click [...]

Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your compu[...]

Videos Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options . 3. Clear the Turn Off Auto Back[...]

I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card[...]

The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Cha[...]

Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options . 3. Select or clear the Video Light checkbox. 4. Press the key > Save . Change the video camera scene mode You can cha[...]

Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options o[...]

• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media f[...]

Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital[...]

2. Press the key > Options . 3. Change the Image Size field. 4. Press the key > Save . Related information View properties for a file, 109 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the ge[...]

• To change the review duration, change the Picture Review field to a time. • To keep the picture on the screen after you take it until you press the key, change the Picture Review field to Hold . • To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off . 3. Press the key > Save . Change[...]

The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the[...]

Pictures How to: Pictures Pictures at a glance Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, p[...]

Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 216 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click[...]

Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations. 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the k[...]

I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the picture isn't copyright [...]

Related information Lock or unlock your smartphone, 23 Voice notes Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click [...]

• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files[...]

Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded[...]

Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile . 3. In the Name field, type a name for the profile. 4. Click the item that you want to chang[...]

Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this noti[...]

Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe[...]

Browser How to: Browser Browser at a glance User Guide Browser 160[...]

Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In t[...]

Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page . 2. Type the text. 3. Press the key on the keyboard. To search for the next inst[...]

1. On a webpage, press the key. 2. Click Home . Refresh a webpage 1. On a webpage, press the key. 2. Click Refresh . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > [...]

• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, press the key > Paste . Send a web address 1. On the Home screen, click the Browser icon. • To send a web address for a[...]

2. Press the key > Bookmarks . 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit . Change the bookmark. Press the key. Click Save . • To delete a bookmark, click Delete . Send a bookmark for a web page 1. On the Home screen, click the Browser icon. 2. Press the key > Bookmarks . 3. Highlight a bookmark. 4. Pres[...]

• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page . 4. Press the key > Save . Change the font size for text on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the Web Content section, change the Default Font Size field. 4. Press the[...]

• To stop loading images on web pages, clear the Load Images check box. • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 4. Press the key > Save . Stop blocking pop-ups on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the Web Content section[...]

Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the Web Content section, clear the Enable[...]

Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To ac[...]

5. Type the web address for the content server. 6. Click OK . 7. Press the key > Save . Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to[...]

Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gatew[...]

• Close a tab that you don't need. • Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 229 Open, close, or switch between tabs, 161 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can&apo[...]

Calendar How to: Calendar Synchronizing calendar About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop S[...]

Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforese[...]

Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment . 3. Type the meeting or appointment information. • To invite a participant to a meeting, pres[...]

Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment . 3. Type the meeting or appointment information. • To invite a participant to a meet[...]

To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meetin[...]

• To add a comment to your response, click Add Comments . Type a comment. Press the key > Send . Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees . Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press[...]

3. Change the Calendar (CICAL) field. 4. Press the key > Save . Change how long your smartphone stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions . 3. Change the Keep Appointments field. 4. Press the key > Save . Your BlackBerry® smartphone deletes calendar[...]

Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting fro[...]

Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM® Lotus Notes®, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mar[...]

• If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the key. Press the key > Options > Smart Dialing . In the To access extensions in all other corporations section, change the Wait For field to the highest val[...]

Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information. Press the key > Save . • To add a contact from a message, call log, or webpage, highlight t[...]

3. Type the additional numbers. 4. Press the key > Save . Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit . Change the contact information. Press the key > Save . • To change a contact using information on your BlackBerry®[...]

2. Highlight a contact. 3. Press the key > Edit . 4. Press the key > Add Picture . 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save . 8. Press the key > Save . Related information My contact pictures keep changing, 190 Chang[...]

Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter . 3. Press the key > New . 4. Type a name for the category[...]

If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 About synchronization conflicts, 84 About bac[...]

Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing[...]

View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts . 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services . 3. Change the Contact List (SYNC) field. 4.[...]

2. Press the key > Options . 3. If necessary, click General Options . 4. Change the Sort By field. 5. Press the key > Save . Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For exa[...]

Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic . Note that you must be connected to the wireless network. • To set the date and time [...]

4. Press the key > Save . Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the When Charging field. 4. Press the key > Save . Turn on the alarm 1. On the Home screen or in the Applications folder, click the Cl[...]

• To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio checkbox. • To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox. 4. Press the key > Save . Turn on be[...]

Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time . • If you've traveled to a different time zone, [...]

Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key [...]

Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed . Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions . 3. Select the Show Tasks check box. 4. Press the key > Save . Synchroni[...]

Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforese[...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in cale[...]

4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home s[...]

Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1. Press and hold the key. • To highlight text character by c[...]

• To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 3. Click Cut or Copy . 4. Press the key > Paste . Hide the touch screen keyboard When the slider is closed, your BlackBerry® smartphone shows the touch screen keyboard when you click a text field, and hides the keyboard when you click the hide b[...]

• To select an item from the list that appears when you type and continue typing the same word, click the item. • To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen. • To change a letter in a word after you finish typing the word, click the word. Highlight the lett[...]

• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive . • To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap . If the Multitap option doesn't appear, on the [...]

• To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. • To type the third letter on a key, press the letter key three times. • To type the fourth letter on a key, press the letter key four times. For example, to type run , you would press the R key three times, the [...]

Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key. Your BlackBerry® smartphone has built-in Word Substitution entries that correc[...]

Change or delete a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution . 3. Highlight a Word Substitution entry. 4. Press the key. • To change the Word Substitution entry, click Edit . Change the entry. Press the key > Save . • To delete the Word Substituti[...]

Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling . 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelli[...]

Keyboard How to: Keyboard Change the keyboard layout 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard . 3. Change the Keyboard Layout field. 4. Press the key > Save . Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full k[...]

Change the default currency symbol 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard . 3. Change the Currency Key field. 4. Press the key > Save . Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard . 3. Change the Key[...]

Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key. User Guide Keyboard 210[...]

Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® smartphone in Fre[...]

Delete a language You can delete languages that you don't use to increase the amount of storage space available. 1. On the home screen, click the Setup icon. 2. Click Languages > Manage Languages . 3. Select the languages you want to keep. 4. Click Update . Any languages that you don't select are deleted from your BlackBerry® smartpho[...]

Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 216 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Cl[...]

Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home[...]

Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen . 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save . Set the touch screen sensitivity You can set how sensitive the scre[...]

3. Press the key > Save . Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry A[...]

Related information Set options for backlighting, 213 A pop-up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick way to select common menu items. You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amou[...]

GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry® smartphone, improve the performance [...]

2. Click Device > Location Settings . 3. Change the GPS Data Source field. 4. Press the key > Save . Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. [...]

Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Location on Map . To return to the Compass application, press the key > Close . Navigate to a destination In order[...]

Troubleshooting: Compass I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry® smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. • To help prevent me[...]

Maps How to: Maps Pan a map To pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode . 3. On the trackpad, slide your finger in any direction.[...]

View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map . View a list of points of interest near a location You can search[...]

• In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK . Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the key > Favorites . 3. Highlight a location. 4. Press the key > Remove as Favorite . 5. Click Yes . Get d[...]

• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location . 3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such[...]

Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options . 2. Click Global Map Options . 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key &[...]

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone,[...]

Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are pla[...]

Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. [...]

Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete . View the size of an application database 1. On th[...]

Error messages: Smartphone Error 101 This message appears when there is an application error. Try the following actions: • Reset your BlackBerry® smartphone. • If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data. Error 102 This message app[...]

This message appears when there is an application error. Try the following actions: • Reset your smartphone. • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. Error 505 This message appears when there is an error during a BlackBerry Devi[...]

Error 529 This message appears when there is a system error. Try the following actions: • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 545 This message appears when ther[...]

Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device [...]

BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • To access new applications and features • To resolve a technical issue • Your wireless service provider requires you to update the BlackBerry[...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. From your computer, visit www.blackberry[...]

Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates . • If you recen[...]

Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions . • If supported by your input language, in a message or memo, type myver followed by a space. Troubleshooting: BlackBerry Device Software I[...]

Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone mo[...]

Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connec[...]

Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the[...]

Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wir[...]

2. Click Networks and Connections > Mobile Network . 3. Press the key > My Preferred Network List . 4. Highlight a wireless network. 5. Press the key > Move . 6. Click the new location. 7. Press the key > Close . Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your[...]

Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a ph[...]

Turn on or turn off data service or set roaming options, 241 Turn on or turn off a network connection, 240 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry® smartphone. Possible solutions Try the following actions: • Verify that you're in a wireless [...]

Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connec[...]

5. If the Wi-Fi network requires authentication, type a password for the network. The name of the Wi-Fi network appears at the top of the Home screen. Related information I can't connect to a Wi-Fi network, 252 Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup[...]

Options for saved Wi-Fi networks, 248 Prevent your smartphone from connecting to a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Saved Wi-Fi Networks . 3. Highlight a saved Wi-Fi® network. 4. Press the key > Disable . Turn on or tu[...]

Option Description Primary DNS Type the primary DNS that your smartphone should connect to. Secondary DNS Type the secondary DNS that your smartphone should connect to. Default gateway address Type the default gateway IP address that your smartphone should connect to. Domain suffix Type the domain that your smartphone uses to resolve host names int[...]

Option Description Server subject If necessary, type the server subject name that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on yo[...]

Permission Description Bluetooth Set whether third-party applications can use Bluetooth® connections. Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or[...]

Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled dev[...]

• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information[...]

Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must fir[...]

• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information Turn on or turn off Bluetooth technology, 254 I can't pair with a Bluetooth enabled device, 38 My list of paired Bluetooth devices doesn't appear, 261 I can't share contacts with a pai[...]

I lose my connection with a Bluetooth enabled car kit, 261 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes [...]

4. Press the key > Device Properties . 5. In the Device Name field, change the name for the Bluetooth enabled device. 6. Press the key > Save . Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® smartphone from the Bluetooth® enabled device. 1. On the Home screen, click the connections [...]

Option Description Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile. Headset (HSP) This profile[...]

5. Press the key > Save . To allow your BlackBerry® smartphone to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All . Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connecti[...]

Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. On the home screen, click the connections area at t[...]

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click [...]

• Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. • Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled . • Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more infor[...]

Smart accessories About the Smart Accessories application You can change how your BlackBerry® smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when [...]

3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save . Delete a saved dock profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories . 3. Highlight a dock profile. 4. Press the key > Delete . User Guide Smart accessories 264[...]

Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key. • If you have set yo[...]

You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the [...]

Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.[...]

Related information Restore smartphone data from your media card, 268 Restore smartphone data from your media card If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using[...]

CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer mi[...]

6. Press the key > Save . To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files, in the Media Card section, clear the Encrypt checkbox. Tips: Storage space and media cards Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application sto[...]

Related information Copy, move, rename, or delete a file, 128 Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146 View the amount of available storage space on your smartphone, 268 Set how long your smartphone stores messages, 78 Stop storing messages sent from your computer on your smartphone, 8[...]

Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Typ[...]

Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. On the Home scree[...]

Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search for messages in. Show Change the status of messages that your smartphone sh[...]

1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page . 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page . Search for a contact You can search for contacts in your contact list or, if your email account [...]

SIM card Depending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key > SIM Phone Book . 2. Press the key > New . 3. Type the contact information. 4. Press the key > Save . Copy contacts from you[...]

Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new S[...]

3. Highlight a phone number. 4. Press the key > Edit SIM Phone Number . 5. Type a display name for the phone number. 6. Press the key on the keyboard. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock your SIM card with a PIN code, other people cann[...]

Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone d[...]

I forget my smartphone password, 37 Delete smartphone data, third-party applications, or media card files, 281 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password . Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls[...]

2. Click Security > Password . 3. Change the Number of Password Attempts field. 4. Press the key > Save . Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have [...]

Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options . 3. Change the Password Attempts field. 4. Press the key > Save . Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. High[...]

4. Press the key > Save . Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data as you access[...]

• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key . 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 6. Press the key > Save . To stop encrypting data on your smartphone, in the Device Memory section, cle[...]

5. Click Regenerate Encryption Key . Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and [...]

View the icon for the memory cleaning application on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning . 3. Select the Place Memory Cleaner Shortcut on Homescreen check box. 4. Press the key > Save . Certificates About certificates A certificate is[...]

Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certifica[...]

Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in [...]

View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Press the key. 4. Click one of the following menu items: • Show Personal Certificates • Show Others' Certificates • Show CA Certificates • Show Root [...]

Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate [...]

• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain . Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers. 1. On th[...]

Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Highlight a certificate. 4. Press the key > Associate Addresses . 5. Press the key > Add Address . 6. Do one of the following: • Click a contact. • Click Use Once . Ty[...]

4. Press the key > Save . PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might als[...]

2. Find and highlight a certificate or PGP® key. 3. Press the key > Import Certificate or Import PGP Key . To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key . Import a certificate or PGP key from a media card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced[...]

Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys . 3. Highlight a PGP key. 4. Press the key > Send via Email or Send via PIN[...]

Check the revocation status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP . 3. Highlight a PGP® key. 4. Press the key > Fetch Status . Change the trust status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP . 3. Highlight a PGP® key. 4[...]

2. Click Security > PGP . 3. Highlight a PGP® key. 4. Press the key > Change Label . 5. Type a display name for the PGP key. 6. Click OK . Turn off the display name prompt that appears when you add a PGP key to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > P[...]

4. Press the key > Edit . 5. Change the connection information for the certificate server. 6. Press the key > Save . Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers[...]

Key store About the key store The key store on your BlackBerry® smartphone might store the following items: • Personal certificates (certificate and private key pairs) • Certificates that you download using the BlackBerry® Desktop Software • Certificates that you download from an LDAP-enabled server or DSML-enabled server • Certificates t[...]

4. Press the key > Save . To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Securi[...]

Reject certificate revocation lists from unverified CRL servers 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores . 3. Clear the Accept Unverified CRLs checkbox. 4. Press the key > Save . Your BlackBerry® smartphone rejects certificate revocation lists from CRL server[...]

Import a certificate from a smart card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Press the key > Import Smart Card Certs . 4. Enter your smart card password. 5. Select the checkbox beside a certificate. 6. Click OK . 7. Enter your key store password. 8. [...]

To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Smart Card . 3. Clear the LED Session Indicator checkbox. 4. Press the key > Save . To turn on notification for smart card connection[...]

3. If necessary, change the User Authenticator field to Smart Card . 4. Change the Certificate Status Check field. 5. Press the key > Save . If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your smartphone 1. On the [...]

7. Press the key > Save . About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software [...]

Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provi[...]

1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the key as the smartphone is loading. 3. When the dialog appears, click OK . When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1. Turn off a prompt for a third-party application connection 1. On [...]

Permission Description Recording Specify whether third-party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings. Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it. Rel[...]

Permission Description Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Inter[...]

I can't unlock my smartphone using my smart card Try the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. • Verify that you typed the smart card password correctly. You should have received this password when you rece[...]

Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. If your work email account uses a BlackBerry® Enterprise Server, you can a[...]

• To submit the diagnostic report, click Email Report or PIN Report . • To delete the diagnostic report, click Delete . • To delete all diagnostic reports, click Delete All . Related information I can't run or submit a diagnostic report, 312 Set a default recipient for diagnostic reports If you set the default recipient, each time that y[...]

Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliati[...]

4. Change the Delete On field to Mailbox & Handheld . 5. Press the key > Save . It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 76 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your[...]

2. Press the key > Options > Email Reconciliation . 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save . Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turnin[...]

Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing ove[...]

Related information About synchronization conflicts, 84 Synchronize organizer data over the wireless network, 174 User Guide Synchronization 317[...]

Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options . 3. Select the Display Closed Caption[...]

Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2.[...]

About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the key. 2. Press the key > Options > Hearing Aid[...]

Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 70 Available voice commands Voice command Description "Call < contact name or phone number >" Say this vo[...]

Typing accessibility options Change or delete a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Word Substitution . 3. Highlight a Word Substitution entry. 4. Press the key. • To change the Word Substitution entry, click Edit . Change the entry. Press the key > Save . • To [...]

Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number.[...]

Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity [...]

DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Ex[...]

LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone [...]

A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a se[...]

Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security User Guide Glossary 328[...]

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