British Telecom Synergy 4100 manual

U s e r Guid e B T S YNERGY 4100 Please note the Helpline number has changed to 0871 594 1200* * Calls cost 6 pence plus 10 pence per minute from a BT residential landline. See www .bt.com/pricing for details. Mobile and other providers’ costs may var y .[...]

• 255 Name and number phonebook to store all your contact numbers for easy dialling. • Copy the whole phonebook or individual entries to and from your mobile phone SIM card. • Send and receive text messages*. • Caller Display lets you see who’s calling and your phone stores details of the last 50 callers in a Calls list*. • With Call Wa[...]

This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call you will need to set up your phone. F ollow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your B T Synergy 4100 please contact the Helpline[...]

Getting started Location . . . . . . . . . . . . . . . . . . . . . . .7 Setting up . . . . . . . . . . . . . . . . . . . . . .7 Setting up for multiple packs . . . . . . . .8 Getting to know your phone Handset buttons . . . . . . . . . . . . . . . . .10 Handset display icons . . . . . . . . . . . . .11 Base buttons and LEDs . . . . . . . . . . . .1[...]

5 In this guide If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Restore default settings . . . . . . . . . . . .36 Default settings . . . . . . . . . . . . . . . . . .37 Date and time settings Set the time . . . . . . . . . . . . . . . . . . . .38 Set the date . . . . . . . . . . . . .[...]

Help . . . . . . . . . . . . . . . . . . . . . . . . . .70 General information Replacing the handset batteries . . . . . .76 Safety information . . . . . . . . . . . . . . . .76 Cleaning . . . . . . . . . . . . . . . . . . . . . . .77 Environmental . . . . . . . . . . . . . . . . . . .77 Product disposal instructions . . . . . . . .77 Guarantee . .[...]

Location Y ou need to place your B T Synergy 4100 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Y our B T Synergy 4100 works by sending radio signals between the handset and base. The strength of the signal d[...]

2. Rechargeable batteries are already fitted in your handset. T o activate the batteries, pull the plastic tab away from the bottom of the handset as shown. 3. Place the handset on the base to charge for at least 24 hours. The red Charging light comes on. When the handset is fully charged the display shows the symbol. 4. After 24 hours, plug one en[...]

2. Rechargeable batteries are already fitted in your handset. T o activate the batteries, pull the plastic tab away from the bottom of the handset as shown previously. 3. Place the handset on the charger and charge for at least 24 hours. The red charging light will come on. Y our B T Synergy 4100 additional handset comes pre- registered to the base[...]

1 3 4 6 7 R Int LNR 9 2 5 8 0 Menu If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Getting to know your phone 10 Option button (middle) In standby or talk mode , press to open the Phonebook, page 21 . Option button (left) In standby or talk mode , when the symbol is displayed, press to[...]

11 G etting to know your phone If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Battery levels Shows handset battery status. Scrolls when the handset is charging in the base. Phonebook Select icon to view the phonebook. Calls list* Flashes to indicate new Calls list entries. Envelope Fl[...]

12 Getting to know your phone If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Find Handset/Page Press to find/page handset(s), page 20 . SIM Reader Insert your mobile phone SIM card here to copy to and from the phonebook, page 26 . Charging light (RED) Comes on when the handset is char[...]

Menu Navigating the menus Y our B T Synergy 4100 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page. When the handset is switched on and in standby: 1. Press or to open the main menu then press or repeatedly to scroll to the menu option you want. 2. Press the OK option button to [...]

Menu map 14 Getting to know your phone If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com TXT Menu Write Message Inbox Outbox TXT Settings - Server number Server A ctivation Sub Address Checking Message Alert Common Box Sub Address User Boxes Settings Send Option Save Handset Settings Han[...]

Switch the handset power on/off Press and hold to switch off. Press to switch back on. Make an external call 1. Lift the handset and press . The icon is displayed. 2. When you hear the dialling tone, dial the telephone number you want. Preparatory dialling 1. Enter the number first. If you make a mistake, press to delete the last digit. 2. Press to[...]

Caller Display If you have subscribed to your network’s Caller Display service, the caller’s number (or name if stored in the phonebook) is displayed. See page 40 for more information. Auto answer As long as you have auto answer set to ON you can just pick the handset up off the base/charger to answer a call. If you have switched it off, you wi[...]

Secrecy During a call, you can talk to someone nearby without your caller hearing. 1. Select Sec option. Secrecy On appears in the display and your caller cannot hear you. 2. Select Off option to return to your caller. Handsfree Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to[...]

If the number is stored in the Directory and a name/number match is found, the name will be displayed instead. Redial numbers can be up to 32 digits long. Switch to handsfree during a call During a call: 1. Press . The call is transferred to the loudspeaker. 2. Press to end the call. Redial The last 20 telephone numbers called are saved to a redial[...]

Press to delete any unwanted digits and then enter new ones using the keypad. Y ou will not be able to copy a number to the phonebook if the phonebook is already full. If you try to, the display will show Directory Full . Y ou will need to delete a number in the phonebook first, see page 23. The copy option will not be presented if the redial numbe[...]

If you press any button while the keypad lock is on, the display will show Press Unlock then for 3 seconds and then return to standby. IMPOR T ANT If the keypad is locked you will NO T be able to dial the emergency numbers 999 and 112. Delete all redial numbers 1. Press . The last number called is displayed. 2. Press and hold the Del option for 3 s[...]

1. Press on the base. The paged handset(s) rings 2. Press to stop the paging ring Or Press any button on the handset. 255 Name and number phonebook Y ou can store up to 255 names and numbers in the phonebook. Names can be up to 13 characters long and numbers up to 24 digits. Y ou can also select different ring tones for phonebook entries. Store a n[...]

Entering numbers Make sure you enter the full telephone number including the dialling code if you subscribe to a Caller Display service and want the name of your caller displayed instead of the number. T o enter a pause in a phonebook number, press and a P will be displayed. For more information on pauses, see page 80. The ringer melody option mean[...]

Edit a name and number 1. Select the option. The phonebook entry you used last is displayed. 2. Use or to scroll and find the entry you want to edit or search alphabetically character. 3. Select Opt , then use or to display Edit Entry and select OK . 4. Edit Name and the name are displayed. Use to delete any incorrect characters, then enter new one[...]

If you decide not to delete, select the Save option. 2. Use or to scroll and find the entry you want to edit or search alphabetically. 3. Select Opt , then use or to display Delete Entry and select OK . 4. Delete Entry? and the entry details are displayed. Select Del to delete, Entry deleted is displayed. Copy an entry to another handset When you h[...]

The display then shows Copying From Handset X . When copying is complete the new entry will be displayed in the phonebook list. 6. At the original handset a beep will confirm the entry has been copied. Press and hold to exit and return to standby. Copy the entire phonebook to another handset When you have more than one handset registered to your B [...]

Problems copying numbers If you try to copy a phonebook entry to another handset and the other handset is switched off, out of range, or the number of the handset you have entered is unavailable, you will hear the error tone. If you try to copy the entire phonebook to another handset and the other handset is switched off, out of range, or the numbe[...]

5. The display will show Please Wait while it checks your SIM card, followed by one of the below results: Copying will be displayed, followed by the entry name if copying an entry or by % checked if reading a blank SIM entry until copying is completed. Once complete the number of entries copied will be displayed. If the phonebook is full, Directory[...]

28 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Access code 1. Select option. 2. Use or to select Access code and press OK . 3. On and Off are displayed as options. Either, select On to activate prefix dialling. Code: is displayed. Enter the prefix you require, e.g. 9 and select OK [...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Y ou will hear a sample ring for all settings (except Off). Handset ringer volume The handset has 6 ringer volume settings: Off and 1–5 where, 1=low and 5=high. The default setting is 5. 1. Press or until Handset Settings is displayed t[...]

30 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com 3. Use or to choose between External Melody or Internal Melody then select the OK option. 4. The current melody is highlighted and played. Press or to highlight the melody you want. 5. Select the OK option and you will hear a confirmat[...]

31 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Auto answer If you set Auto Answer to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call. Y ou do not need to press . 1. Press or until Handset Settings is displayed then select [...]

32 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com 4. Select the OK option and you will hear a confirmation tone. 5. Press and hold to exit and return to standby. Display language Y ou can change the language that is shown on your handset display. The available languages include Englis[...]

33 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com If you switch the handset key tones off, you will not hear any confirmation tones when altering settings. to sound when the batteries are low or when your handset goes out of range. 1. Press or until Handset Settings is displayed then [...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Base ringer volume The base has 6 ringer volume settings: Off or 1 to 5. The default setting is 5. 1. Press or until Base Settings is displayed then select the OK option. 2. Base Ringer Volume is displayed, select OK option. 3. Press or t[...]

35 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com F or security when you enter each digit of the PIN code it will be displayed as a * . PIN code Y our B T Synergy 4100 has a security PIN code which you will need to change some of the base settings. The default setting is 0000. Y ou ma[...]

36 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com 1. Press or until Base Settings is displayed then select the OK option. 2. Press or until Dial Mode is displayed then select the OK option. 3. Press or to highlight the dial mode you want. 4. Select the OK option and you will hear a co[...]

37 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Default settings Handset Name B T SYNER GY Low Battery T one ON Out of Range T one ON Key T ones ON Auto Answer ON Handset Internal Ringer Melody 1 Handset Internal Ringer V olume 5 Handset External Ringer Melody 1 Handset External Rin[...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call. Set the time 1. Press or until Date & Time Settings is displayed then select OK option. 2. Press or until S[...]

39 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Date and time settings Set the alarm Y ou can use your B T Synergy 4100 as an alarm clock. 1. Press or until Date & Time Settings is displayed then select OK option. 2. Press or until Set Alarm is displayed. Select the On option to[...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com T o ensure that the caller’s name is displayed, make sure you have stored the full number, including the dialling code in the phonebook. Caller Display If you have subscribed to a Caller Display Service, you will be able to see your cal[...]

41 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com B T Calling F eatures 2. Use or to scroll through the list. 3. T o dial a displayed number, press . The number will be dialled automatically and the display will show Dialling . Or, Press and hold to exit and return to standby. When al[...]

42 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com If you decide not to delete, select the Save option. Delete a Calls list number 1. Select the option. The most recently received number or name will be shown. 2. Use or to scroll through the list to the number you want. 3. Select the D[...]

43 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com IMPOR T ANT T o use Call Waiting you must first subscribe to the service from your network provider. A quarterly fee is payable. For more information on B T Calling Features call B T free on 0800 800 150. The Call Waiting beep is not a[...]

44 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com V oice Mail/Message Waiting If you are connected to a compatible switchboard/PBX and you have new voice messages waiting, the symbol will flash in the display to alert you. Y ou can see the date and time the call was received and the n[...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com IMPOR T ANT Y ou must subscribe to your Network Provider’s Caller Display service so that you can use text messaging and you must not withold your telephone number. A quarterly fee may be payable, please contact your network provider fo[...]

46 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Send a text message 1. Press or , TXT Menu is displayed. Select the OK option. 2. If you have set up personal user areas , press or to highlight the user area you want and press OK . Enter your sub-address PIN code and press OK . If yo[...]

47 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Additionally, you can select Opt to display further sending options: Press or to display Save and select OK . Press or to select On or Off and select OK . Add Symbols – use to insert a punctuation symbol into a text message. Select O[...]

48 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Delete – to delete a message. Select OK . Delete Message? is displayed. Select Del to delete, Message Deleted is displayed. Or select Save to cancel deletion and Message Saved is displayed. 6. When sending a message, the display show[...]

49 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Received messages are stored in the Inbox Y our BT Synergy 4100 can store up to 50* messages. Entering text A single text can be up to 160 characters. The number of characters still available to use is shown in the top left corner of t[...]

50 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Standard text entry With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen. For example, to write the word “Hello”, press twice, twice, three t[...]

51 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it. Receiving and reading text messages When you receive a new text message, the symbol flashes in the display and you will h[...]

52 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Or T o view the details for another message , press or to scroll and highlight the message you want and then select the OK option. For each message, you will see: • The sender’s name (if the sender’s details are stored in your ph[...]

53 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com If you want to edit the message before forwarding, use Clear to delete characters and enter new ones using the keypad. If the number is already stored in the phonebook, this option will not be displayed. T o edit the number, use to del[...]

54 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Read, edit, send or delete texts stored in the Outbox 1. Press or , TXT Menu is displayed. Select the OK option. 2. Press or until Outbox is displayed. Select the OK option. 3. If you have set up personal user areas , press or to highl[...]

55 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Send to is displayed, select OK . Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select OK . Select OK again to confirm. Press or to select the send mode and select [...]

56 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Y ou can enter up to 4 Service Centre numbers. The Incoming Service number is: 080058752 . The Outgoing Service number is: 1470P1709400 . Adding or changing Service Centre numbers 1. Press or , TXT Menu is displayed. Select the OK opti[...]

57 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Select a Send Service Centre number If you have more than one Service Centre stored on your B T Synergy 4100 you will need to select the one you want to use for sending. Y our BT Synergy 4100 is pre-set to send using Server Centre 1. A[...]

If you set-up personal user boxes you must tell people your user area number. They must put the relevant user area number at the end of your telephone number when they send you a text message. If they do not include the user area number, the messages will be stored in the Common box and will be accessible to all users of your B T Synergy 4100. 58 I[...]

59 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Set a user area 1. Press or , TXT Menu is displayed. Select the OK option. 2. Press or until TXT Settings is displayed. Select the OK option. 3. Press or until User Boxes Settings is displayed. Select the OK option. 4. Press or to high[...]

60 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com How callers send a text to a user area When your caller sends a text, by simply adding your 1- digit sub-address number on the end of your telephone number, the text will automatically be stored in your personal user area. Open a user [...]

61 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Edit a user area 1. Press or , TXT Menu is displayed. Select OK . 2. Press or until TXT Settings is displayed. Select OK . 3. Press or until User Boxes Settings is displayed. Select the OK option. 4. Press or to highlight the name of t[...]

62 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Delete a user area 1. Press or , TXT Menu is displayed. Select OK . 2. Press or until TXT Settings is displayed. Select OK . 3. Press or until User Boxes Settings is displayed. Select the OK option. 4. Press or to highlight the User ar[...]

63 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com If the Common Box sub-address is currently being used to send/receive messages, 9 will be displayed. 4. A list of all stored sub-addresses is displayed, select the OK option. 5. Press and hold to exit and return to standby. Check the c[...]

64 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Send option settings Change the auto save setting 1. Press or , TXT Menu is displayed. Select OK . 2. Press or until TXT Settings is displayed. Select OK . 3. Press or until Send option Save is displayed. Select the OK option. 4. Press[...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Y ou must charge your additional handset for 24 hours before registering it. Y ou can use up to five BT Synergy 4000 handsets with your B T Synergy 4100 base to extend your phone system without needing to install extension sockets for eac[...]

66 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com 4. Use the keypad to enter the number of the base you want to register to ( 1 – 4 ), then select the OK option. The display shows, e.g. Search for Base 2 (for base 2) and the icon flashes. 5. Enter your 4 digit PIN, then select the O[...]

67 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Y ou cannot de-register the handset you are using. De-register a handset 1. Press or until Registration is displayed, then select the OK option. 2. Press or until De-Register Handset is displayed, then select the OK option. 3. Enter yo[...]

68 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com T ransferring calls Y ou can transfer an external call to another handset registered to the base. During your call: 1. Press and hold . Y our external caller will be put on hold and will hear a tone. Transfer To Handset is displayed. 2[...]

69 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com 2. Enter the internal handset number that you want to hold the 3-way call with, then select the OK option. 3. When the internal handset user answers, select the Con option to begin the 3-way call. 4. Press to finish the 3-way call. Usi[...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Phone does not work • Have you installed the batteries correctly? See page 76. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? • Check that the m[...]

71 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. icon flashes • Is the handset registered correctly to the base, see page 65. • Check that the mains power is correctly c[...]

72 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Cannot register a handset to a base • Y ou can register a total of 5 handsets to your BT Synergy 4100 base and you can register your B T Synergy 4100 handset to up to 4 bases. Check that you have not exceeded the limits. • Check th[...]

P ossible problems with text messaging T ext messages cannot be sent and screen displays Message Sending Failed • The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall [...]

74 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com T ext has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111. • This may be due to your line being de-registered at the text service centre. All you need to do is tex[...]

1. Press or , TXT Menu is displayed. Select the OK option. 2. Write Message is displayed. Select the OK option. 3. Use the keypad to type in the following commands (depending upon what you want to do): Opt out from receiving voice text messages. T urns off the opt out option. T urns on permanent voice text message delivery to your phone. All incomi[...]

If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com IMPORTANT This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switch[...]

77 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference. • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highl[...]

78 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Guarantee Y our BT Synergy 4100 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at B T’s or its agent’s discretion, the option t[...]

telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4. Any additional handsets and chargers that you register have a REN of 0. Only use approved base mains power supply, item code: 032763. If you have purchased a B T Synergy 4100 multiple pack, the item code for the charger mains [...]

80 If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please con[...]

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Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British T elecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British T e[...]