Brother HL Series manual

Brother Laser Printer HL-1030/1240/1250 User’s Guide Please read this ma nual thor oughly before us ing the printer. You can print or view this manual fr om the CD-ROM at any time, please keep the CD-ROM in a co nvenient place fo r quick and easy referenc e at all times.[...]

TABLE OF CONTENTS T ABLE OF CONTENTS Definitions of Warnings, Cautions, and Notes To Use the Printer Safely Shipment of the Printer For technical and operational assistance (For USA & CANADA Only) CHAPTER1 ABOUT THIS PRINTER What is included in the carto n ................................ . 1-1 Component s ......................................[...]

CHAPTER 2 OPTIONS Optional Accessories and Supplie s ......................... . 2-1 The Lower T ray unit (For HL-1250 Onl y ) ............. . 2-2 How to use the SERIAL INTER F ACE (RS-100M) Connection (For HL-1250 Onl y ) ........................... . 2-3 How to select the RS-422A (Apple) or RS-232C (IBM) Serial Interface (For HL-1250 Only ) .....[...]

TABLE OF CONTENTS CHAPTER 4 TROUBLESHOOTIN G Identifying your proble m ............................... . ....... . 4-1 Control Panel Indication s ............................... . ....... . 4-2 Operator calls and how to clear the m ............................... . ....... . 4-2 Service call indication s ............................... . ..........[...]

APPENDIX Printer Technical Specification s ............................ . A-1 Printin g ............................... . ............................... . .................... . A-1 Function s ............................... . ............................... . ................. . A-3 Electrical and Mechanica l ............................... . ...[...]

TABLE OF CONTENTS Definitions of Warnings, Cautions, and Notes The following c onventions are u sed in this User’s Guide: Warning Indicates warnings tha t mu st be observed to p re vent possible personal injury. ! Caution Indicates cautions t hat mu st be ob se rved to use the p ri nter properly or prevent dam age to the pr inter. ✒ Note Indica[...]

Shipment of the Printer If for any reason you must ship your Printer, car efull y packag e the Printer to avoid any damage during tr ansit. It is recommend ed that you save and use th e original packaging. The Printer should also be adequ at ely in sur ed with the carrier. ! Caution When shipping the Printer, the DRUM UNIT assembly including the TO[...]

TABLE OF CONTENTS (For USA & CANADA Only) For technical and operati onal assistance, please call: In USA 1-800-276-7746 (within US) In CANADA 1-800-853-6660 514-685-6464 (within Montreal) If you h ave comments or sugges tions, please write us at: In USA Printer Customer S upport Brother International Corporation 15 Musick Irvine, CA 92618 In CA[...]

CHAPTER 1 ABOUT THIS PRINTER 1-1 CHAPTER1 ABOUT THIS PRINTER What is included in the carton Components When you unp a ck the pri nter, check to see th at you have all of the following parts: Fig. 1-1 Components in the Printer Carton Components may diff e r from one country to another. AC power cord Drum unit assembly (with toner cartridge included)[...]

1-2 About your printer Fig. 1-2 Front View Fig. 1 - 3 HL-1030/1240 Rear View Fig. 1 - 4 HL-1250 Rear View Tray extension flap Control panel Front cover Paper cassette Manual feed slot Manual feed paper guides Face down output tray Rear cover AC power inlet Parallel Interface connector USB (Universal Serial Bus Interface) connector (HL-12401250 Only[...]

CHAPTER 1 ABOUT THIS PRINTER 1-3 Features of your printer ❏ High Resolution and Fast Printing Speed HL-1030 : True 600 x 600 do ts per inch (dpi ) (GDI mode), with microfine toner and up to 10 pages per minute ( ppm ) p rint speed (A4 or Lett er paper). HL-1240 : True 600 x 600 do ts per inch (dpi ) (GDI mode), Tr ue 300 x 300 dots per inch (dpi)[...]

1-4 ❏ Quick Print Setup You can easil y m ake changes to sett ings which you need to change frequently in a small selection win dow on your screen. ❏ Remote Printer Console Program for DOS (For HL-1240/1250 Only) The Remote Printer Console (RPC) utility program is available on the CD-ROM supplied with your prin ter. When you operate your comput[...]

CHAPTER 1 ABOUT THIS PRINTER 1-5 ❏ USB Interface (For Windows 98, iMac and Power Macintosh G3 with USB users Only) (For HL-1240/1250 Only) This printer ca n be connected using t he USB (Universal Serial Bus) Interface to a PC which has a USB interface. Drivers to allow you to use the USB port are provided on the CD-ROM sup pli ed wit h the printe[...]

1-6 ❏ Environment-Friendly Econom y Printing M ode This feature will cut yo ur pr inting cost by saving toner. It is useful to obtain draft copies for proof-readin g. You can select from two economy mode s —25% toner saving and 50% toner savin g —thr o ugh the Window s pri n te r driver supplied with your printer. Sleep Mode (Power Save M ode[...]

CHAPTER 1 ABOUT THIS PRINTER 1-7 What printer options are available ❏ External Print Server (Brother NC-2010p) An optional Net w ork print server Brother NC-2010p is available , which allows your printer to be connected to your Network via the parallel interface. See “What is the Brother p rint server (NC-2010p) ” in Chapter 2    [...]

1-8 Place the printer Please take note of the fo llo wing bef ore us in g th e printer. Power Supply • Use the printer within th e specified power range. AC power: ±10% of the rate d power voltage in your country Frequency: 50 Hz (220 V – 240 V) or 50/60 Hz (110 –120 V) Check the rating plat e on the back of the printe r for your model’s s[...]

CHAPTER 1 ABOUT THIS PRINTER 1-9 System Requirements for the Brother Printing Solution for Windows Check the follow ing system requirements to setup and oper ate the printer in Brother Printing Solu tion for Windows: • IBM PC or compatible with 804 86 SX or higher m i cr oprocessor • 10 MB of space ava ilable on your h a rd disk for the printer[...]

1-10 What kind of paper can I use Media Type Paper type Paper size Paper cassette (standard) cut sheet Transparencies letter, A4, ISO B5, Executive, A5 , A6, and legal (US and Canada Only) A4, Letter Manual feed slot cut sheet envelope organizer Transparencies Labels other sizes letter, A4, B5 (JIS/ISO), Exe cu tive, A5, A6, legal COM 10, Monarch, [...]

CHAPTER 1 ABOUT THIS PRINTER 1-11 Note • We recommend yo u use labels or transparencies wh ich are designed for use in laser printers. • The printing speed may change , depending on the p aper size and the media type in use, in order to av oid d ama ge to the printer. Paper Capacity Upper Paper Cassette A4/Letter paper: Approx. 250 sh eets of 8[...]

1-12 Remarks It is recommended that you t est paper , especially special sizes and ty pes of paper and heavy paper, on this pri nter before purc hasing large quantities. Avoid using coa ted paper, suc h as vinyl coated paper. Avoid using preprinted or hig hl y te xt ured paper. Use a recommended ty pe of paper, esp ecial ly plain paper and transpar[...]

CHAPTER 1 ABOUT THIS PRINTER 1-13 Special Paper Before using paper wi th holes, such as organi zer sheets, you must fan the stack well to avoid paper jams and misfeeds. Do not use organize r sheets that are stuck together . The glue that is used might cause damage to the printer. Before using any paper, mak e sure that it is not curled. If it is, y[...]

1-14 Envelopes The following ty pe s of envelopes are not r ecommended for use. • Damaged, curled, wrin kled, or irregularly s haped envelopes • Extremely shiny or hig hly te xtured envelopes • Envelopes with clasps • Envelopes wi th self-adhesive closures • Envelopes of b aggy construction • Envelopes no t sharply creased • Embossed [...]

CHAPTER 1 ABOUT THIS PRINTER 1-15 How to load paper into the Paper Cassette     1. Pull the paper cass ette completely out o f the printer. Fig. 1-8 Pull out the paper cassette     2. Adjust the paper gu ides at the rig ht and rear of the paper ca sset te to match the paper size you want to load . Make sure that th e t i p o[...]

1-16     3. Load paper i nto the paper cassette. M ake sure that the paper is flat in the cassette at all four corners. Fig. 1-10 Load the paper Note Do not load mor e than 250 sheets o f paper (80 g/m 2 ) in the cassette, or paper jams may occur. Paper shoul d be loade d up to the lines on the sliding guide. Fig. 1-11 Paper Lines[...]

CHAPTER 1 ABOUT THIS PRINTER 1-17     4. Install the pa per cassett e int o the printer. Make sure it is inserted fully into the printer. Note • Extend the Output tr a y exten sion flap to pre ve nt the paper from sliding off the face down output tray. Fig. 1-12 Extend the Output tray extension flap • We recommend th at you remove p[...]

1-18 How to load a sheet of paper manually Note • Insert the paper into the manual f eed slot using both hands. • The printer tu rn s the man ual fe ed mode on automati cally when you insert paper into the m anual feed slot. • If the paper you are printing is b etween A4 and A6 in size, and between 64 g/m 2 and 105 g/m 2 we rec ommend that yo[...]

CHAPTER 1 ABOUT THIS PRINTER 1-19     1. Select manual feed mod e in the printer dr iver. <Windows 95 / 98 and Windows 3.1>[...]

1-20 <Windows NT4.0> Fig. 1-14 Select manual feed mode     2. Send the pr int data to th e printer. Note A “ NO PAPER ” messa ge is shown in the St atus Monit or until you insert a sheet of paper into th e m an u al fe ed slot. Ready Alarm Paper Toner Data Drum Fig. 1-15 No paper[...]

CHAPTER 1 ABOUT THIS PRINTER 1-21     3. Set the width of th e manual feed slot p aper guides us ing both hands to th e paper width to be used. Fig. 1-16 Set the width of the manual feed slot paper guides     4. Insert the pa per into the manual feed slot with both ha nds until the front edge of the paper touc hes the paper [...]

1-22 To print on thicker paper and card The printer has a s traight paper path from the man ual feed sl ot to the rear of t he printer when th e rear cover is lifted upwards. Use this p aper feed and output method when you wan t to print on th ick er paper or card.     1. Select manual feed mod e in the printer dr iver.     [...]

CHAPTER 1 ABOUT THIS PRINTER 1-23     4. Set the width of the manual fe ed pap er guides using both ha nd s to the paper width you want to use.     5. Insert the pa per into the manual feed slot with both ha nds until the front edge of the paper touc hes the paper f eed roller. Hold the pa per in this po sition until the pri[...]

1-24 How to print on both sides of the paper (Manual Duplexing) The supplied prin ter drivers for Wind ows 95/9 8, Windows 3.1 and Windows NT 4.0 all enable manual du plex printing . For m ore informatio n about how to make the settings, see the Help text in th e printer driver. Guidelines for printing on both sides of the paper 1 It may cause wrin[...]

CHAPTER 1 ABOUT THIS PRINTER 1-25 To print on both sides of the paper from the paper cassette     1. Select the required manual d u plex printing mo de from the driver.     2. The printer will automatic ally print al l the even numb ere d pages on one side of the paper first.     3. Remove the printed e ven numbe[...]

1-26 To print on both sides of the paper from the manual feed slot ! Caution • Before re-inserting the sheet s, you have to straighte n them, or yo u may get paper feed errors. • The use of very thin or very thick p aper is not recom mended. • When you use the Manual Du plex function, it is possible that paper jams may occur or pri nt qua l i[...]

CHAPTER 1 ABOUT THIS PRINTER 1-27 What do the LED indications mean This section refers to the fol l owin g LED an d bu tton o n the printer control panel . The LED indications as shown i n the table below are used in the i llustrations in this chapter. ❍ LED is Off LED is Blinking  LED is On Drum Ready Alarm Paper Toner Data Fig. 1-23 LEDs and[...]

1-28 Ready (Paper) LED indications The Ready LED indicates the current status of the printer. LED Printer status Off ❍ The power switch is off or the pr inter is in sleep mode . If the printer is in sleep m ode, it will wake u p automatic ally when it receives data or when you press the con trol panel button. Blinking (Blinking at 1 s econd inter[...]

CHAPTER 1 ABOUT THIS PRINTER 1-29 Data (Toner) LED indications The Data LED indicates the cu rrent sta t us of the prin t da ta p r o cess. LED Printer status Off ❍ The printer has n o print data. Blinking The printer is rece iving data from t he computer or the printer is processing data in memory. On  Print data remains in the printer mem or[...]

1-30 This LED also work s as the Toner LED with the Alarm LED. They blink simultaneously to indica te a to ner error . See “How to replace the Toner cartridge ” in Chapter 3 . LED Error Action Ready Alarm Paper Toner Data Drum Blinking every 5 seconds Toner low Indicates that the toner ca rtridge is nearly empty. Purchase a new toner cartridge [...]

CHAPTER 1 ABOUT THIS PRINTER 1-31 Drum LED indications The Drum LED in dicates the Dru m unit is nearly a t the end of its life. LED Printer status Off ❍ The drum u nit ca n be used. On ● The drum u nit is nearly at the end of its life. We recommend you to obtain a new drum un it to replace the current one. See “How to replace the dr u m unit[...]

1-32 Control Panel Button Operations The control p anel button is u sed for the fo ll owing purposes depending on the situation. Cancel Printing If you press the button duri ng printing , the printer immediately st ops printing and ejects the paper. Wake-Up If the pri nter is in sleep mod e, pressing the b utton wakes it up into the ready state. It[...]

CHAPTER 1 ABOUT THIS PRINTER 1-33 Other Control Features The printer has th e following useful features: Sleep Mode When the pr in ter does not receive da ta for a c ertain period of time ( timeout), it enters sleep mode . Sleep mode act s a s though the prin ter was turned off. T he default timeout is 5 min utes and it is automatic ally adjusted t[...]

1-34 Test Print Mode The printer h as the following test print mo des. Foll ow these steps:     1. Make sure that the f ront cover is closed.     2. Hold down the co ntr ol pa nel button and turn on th e power swi tch. Ke e p the button depressed u ntil the Drum LED comes on. The Drum LED il luminates to indicate that th e p[...]

CHAPTER 2 OPTIONS 2-1 CHAPTE R 2 OPTIONS Optional Accessories and Supplies This printer h as the following o ptional accessories a nd supplies, and you can increase the capabi lit i e s of the printer with these items. Supplies Item Informat ion 1 Toner cartridge See page 3-3 2 Drum unit See page 3-9 3 Print Server See page 2-10 12 3 <For HL-125[...]

2-2 The Lower Tray unit (For HL-1250 Only ) The lower tray unit is an op t iona l dev ice that functions as a third paper source. It can contain a maximum of 250 shee ts of paper (80 g/m 2 ). To obtain the optional lower tray unit , please consult the dealer or store where you purchased the prin ter. Fig. 2-1 Loading Paper in the Lower Tray Unit Wi[...]

CHAPTER 2 OPTIONS 2-3 How to use the SERIAL INTERFACE (RS-100M) Connection (For HL-1250 Only) To connect the print er to a DOS computer with a serial interface or to an Ap ple Macintosh co mputer with a serial interface , yo u need to install the optional serial interface board (RS-100M). Wh en you have installed the serial i nterface board, you ca[...]

2-4 How to select the RS-422A (Apple) or RS-232C (IBM) Serial Interface (For HL-1250 Only) ✒ Note This section is only for printer models w hich ha ve had the serial interf ace installed. ! Caution Be sure to select the serial interfac e type to match your computer as follows: • For Apple Macin tosh computers: yo u should no t have to change an[...]

CHAPTER 2 OPTIONS 2-5 How to set the Serial Interface Parameters ✒ Note This section is only for printer models w hich ha ve had the serial interf ace installed. ! Caution Be sure to set the parameters to match yo ur computer as follows: • Never change the RS-42 2A parameters for Apple Maci ntosh computers. The RS-422A parameters hav e been cor[...]

2-6 Table 1: Serial Interface Parameters Settings Selector Parameters On (up) Off (down) 1 Baud Rate See Table 2 2 Baud Rate See Table 2 3 Data Length 7 bits 8 bits 4 Stop Bit 2 bits 1 bit 5 Parity See Table 3. 6 Parity See Table 3. 7 Protocol Xon/Xoff + DTR D TR only 8 Robust Xon On Off Table 2: Baud Rate Settings Selector 1 Selector 2 For RS-422A[...]

CHAPTER 2 OPTIONS 2-7 RS-100M Interface Connector 1 2 3 54 6 87 Fig. 2-4 Interface Connector Pin Assignmen t Pin No. Signal IBM(RS-232C) Apple( RS-422A) 1D T R D T R 2D S R D S R 3T x D T x D - 40 V 0 V 5R x D R x D - 6T x D + 7N . C . 8R x D +[...]

2-8 How to connect the Serial Interface Cable ✒ Note This section is only for printer models w hich ha ve had the serial interf ace installed. You need a serial interface cable with an 8-pin, DIN-ty pe connector to connect your printer and computer. ✒ Note • Consult your de aler for a serial interface cable. • If you are a Macintosh us er, [...]

CHAPTER 2 OPTIONS 2-9     1 . Make sure that the power switch is turned off . ! Caution Be sure to turn off the power switch b efore connecting or d isconnecting the interface cables, o r the printer may be damaged.     2 . Insert and secure the parallel interfa ce connector from th e computer into the p arallel interface po[...]

2-10 What is the Brother print server (NC-2010p) An optional Net w ork print server Brother NC-2010p is available , which allows your printer to be conn ec ted to your networ k via the parallel interface. Brother print servers allo w multiple host computers to shar e a Brot her printer on a 10 Mbit Etherne t network. Any us er can print their j ob [...]

CHAPT ER 2 O PT IONS 2-11 How to add extra Memor y (For HL-1250 Onl y ) The HL-1030 /1240 printer has 2 Mbyte of standard memory and is not ab le to be upgraded with additional memor y . The HL-1250 print er has 4 Mby te of s tandard mem ory and a s lot for opt ional additional memory. The memor y can be expanded up to a total of 36 Mbytes b y inst[...]

2-12 ✒ Note The HL-1250 can also support a r esolution of true 600 dpi and 1200 x 600 dpi under Windows 95/98 , Windows 3.1 and W indows NT 4. 0 with the supplied printer driver. We recommend y ou ex pan d the printer me mo ry to av oi d a ny memory full errors. ✒ Note The printer has onl y one slot for a SIMM upgrade . If you want to increase [...]

CHAPTER 2 OPTIONS 2-13 ! Caution Be sure to turn off th e power switch and unplug the AC co rd to the printer before installing or removing the SIMM to/fr o m the main controller PCB.     2 . Open the rear cover. Unscrew the screws secur ing the access cover and remove it. Fig. 2-6 Removing the Main Controller PCB     3 . Un[...]

2-14     4 . Install the SIMM into the slot a t an angle and then push it gently to wards the vertical until it clicks into place. Fig. 2-7 Install the SIMM     5 . Install the access cover.     6 . Secure the access co ver with the two screws. Close the rear cover.     7 . Reconnect the interf ace ca[...]

CHAPTER 3 MAINTENANCE 3-1 CHAPTER 3 MAINTENANCE The following are mainte nance messages and a pp ear on the LEDs. These messages prompt you to r epl ace each of the cons umables before they r un out. LED maintenance message Consuma ble to replace Approximate life How to replace Toner empty Ready Alarm Paper Toner Data Drum Toner cartridge 3,000 pag[...]

3-2 Periodic maintenance parts To maintain print qua l it y, th e fixi ng unit should be replac ed after printing the following number of pages. Item Approximate life To purchase replacement Fixing unit 50, 000 pages * Call customer support Separator pad holde r assy 50,000 pages * Call c ustomer support Pick up roller assy 50,000 pages * Call c us[...]

CHAPTER 3 MAINTENANCE 3-3 How to replace the Toner Cartridge The printer, wh en the standard c apa city toner cartridge is used, ca n pr int approximately 3 , 0 00 pages at 5% coverag e on A4/Letter size paper with one toner cartridge. When the High capacity toner cartridge is u sed, approximately 6,000 pages can b e printed under the same conditio[...]

3-4 ✒ Note Both Alarm and Data (Toner) LEDs will blink continuousl y to indicate that the toner is nearly empty. Th is blinking d oes not stop until you have installed a new toner cartridge. The toner cartridge is rep la ce d in the following wa y. You can also view the toner cartridge replacement me thod in the instructio nal video on the suppli[...]

CHAPTER 3 MAINTENANCE 3-5     2 . Place the dru m unit assembly conta ining the old toner cartridge on a flat, horizontal surface, and pull the tone r cartridge out of the drum unit assembly while pushing the lock lever dow n wit h yo ur right hand. Fig. 3-4 Removing the old toner cartridge ! Caution Handle the toner cartridge carefully[...]

3-6     4 . Remove the pr otective cover. Fig.3-6 Remove the protective cover ! Caution • Only un pack the toner cartr idge immediately before you need to install it into the printer. If to ner cartr idges are le ft unpacked for a long period of time, the toner life is shortened. • If an u npacked drum u nit is subjected to excessiv[...]

CHAPTER 3 MAINTENANCE 3-7     5 . Install the new toner cartr idge into the drum u nit until it locks into place, indicated by a click. Wh en the toner cartridge is i n stalled corr ectly, the lock lever is lifted automatically. Fig. 3-9 Installing the toner cartridge into the drum unit ! Caution Make sure that the t o ner cart ridge is[...]

3-8     6 . Clean the primary corona wire inside the drum unit by gently slidi ng the blu e tab to the right end and left end several times. Return the tab to th e h ome pos i ti on before reinstalling the dr um unit as sembly. Fig. 3-10 Cleaning the primary corona wire ! Caution Make sure that you re turn the tab to th e ho me position[...]

CHAPTER 3 MAINTENANCE 3-9 How to replace the Dru m Unit The printer uses a drum unit to create the print images on paper. If the Dru m LED is on, it indicates the drum unit is nearly at the end of its life. We recommend you obtain a new drum unit to replace the current one. Even if the Dru m LED is on, you may be able to continue to print without r[...]

3-10 Follow these ste ps to replace the drum unit. You can al so view the drum unit replacement method in the instruct ional video on the supplied CD-ROM :     1 . Open the front cov er of the printer and pull ou t the drum unit assembly. Fig. 3-13 Removing the drum unit assembly ! Caution Do not touch the elec trodes shown belo w to pr[...]

CHAPTER 3 MAINTENANCE 3-11     2 . Place the drum unit a ss embly on a flat, horizontal surface, and pull the toner cartridge out of the drum unit assembly while pus hing the lock lever down with your righ t hand. Fig. 3-15 Removing the toner cartridge ✒ Note • Discard the used drum unit a ccording to local regu lati ons. If you are[...]

3-12     4 . Install the toner cartridg e i nto the new drum u nit until it locks into place, indicated by a click. When the to ner cartridge is installe d correctly, the lock lever is lifted automatically. ! Caution Make sure that the t o ner cart ridge is installed cor rectly, or the toner cartridge may separate from the drum uni t w [...]

CHAPTER 3 MAINTENANCE 3-13         6. Reset the page counter re fe rr ing to the in st ructions su ppl i e d w i th the new drum unit. ! Caution Do not reset the pa ge cou nter when you replace th e toner cartridge only.     7. Close the front cover.     8. Make sure that the Drum LED is now off.[...]

3-14 How to clean the printer Clean the printer exteri or a nd interior periodically. If printe d pages get stained with toner, clean the printer inter i or and drum u nit. Cleaning the printer exterior ✒ Note Clean the printer exterior u sing the inf ormation in th e following instr uctions. This is also shown in the instruction al vi de o on th[...]

CHAPTER 3 MAINTENANCE 3-15 ! Caution Use water or neutral deterg ents for cleaning. Cleaning with vola ti le liquids such as thinners or b enzene will damag e the surface of t he printer.     3 . Wipe dirt and dust awa y from the printer exterior with the damp cloth and al low the printer to dry c ompletely before tu rn ing the power on[...]

3-16 Cleanin g the prin ter interior and D rum Uni t ✒ Note Clean the printer interior and the dr um unit u sing informat ion in the following instructions. T his is also sho wn in the instructio na l v ideo on the supplied CD-ROM .     1 . Turn off the power swit ch and u npl ug th e power cord. Warning • • • • There are h ig[...]

CHAPTER 3 MAINTENANCE 3-17 Warning After you have just used the printer , some internal p arts of the printer are extremely hot. When you open the front cover of the printer, never touch the shaded parts sh own in the following illustrat ion. High Temperature High Temperature Front view Rear view Fig. 3-20 Inside the printer     4 . Gen[...]

3-18 ☛ 5 . Clean the primary corona w ire inside the drum unit by gently sliding the tab to the right h and en d and left hand end s ever al times. Fig. 3-22 Cleaning the primary corona wire ☛ 6 . Return the tab to the home pos ition ( ▲ mark pos ition) before reinstalling the drum unit as semb ly into the prin ter. ! Caution Be s ure to pos [...]

CHAPTER 4 TROUBLESHOOTING 4-1 CHAPTER 4 TROUBLESHOOTING Identifying your problem First, check the following: • The power pl ug is connected c orrectly and the prin ter is turned on. • All of the pr o tective parts have b een removed. • The toner cartridg e and drum unit are installed correctly. • The Front Cover is fully clo sed. • Paper [...]

4-2 Control Panel Indications Operator calls and how to clear them The LED indications as shown i n the table below are used in the i llustrations in this chapter. ❍ LED is Off LED is Blinking  LED is On If a recoverable error occ urs, the printer indicates an ‘operat or call’ by th e LED indications as s hown in the table below. Identify [...]

CHAPTER 4 TROUBLESHOOTING 4-3 LED Error Action Ready Alarm Paper Toner Data Drum Paper jam No paper Misfeed Clear the paper jam by referring to the next section “PAPER JAMS and how to clear them”. Press th e panel button if the printer does not automatically resume prin ting. Load paper in to the printer referr ing to Chapter 1 and pres s the p[...]

4-4 Service call indications If an unrecoverable error occurs, the printer will indicate the ne e d for a service call by illum i nating all the LEDs and then the fo llowing com bination of LEDs alternately: For example, the foll owing are the indications wh en a Fuser malfunction error occurs. Ready Alarm Paper Toner Data Drum Ready Alarm Paper To[...]

CHAPTER 4 TROUBLESHOOTING 4-5 If you see any of these service call indication s, turn off the power switch, wait a few second s, then turn i t on and try to prin t again. If you cannot clear the error and see the s ame service call indication after turn ing on the printer, cons ult your dealer or our a ut horized service representative. Please note[...]

4-6 Error messages in the Status Monitor The Status Monitor will report problems wit h the printer as define d in th e following table. Take the corre c ti ve actions for the err o r mess age the Status Monitor reports. Error message Action COVER OPEN • Close the fr ont cover of th e printer. NO PAPER or MISFEED • The paper cassette may be o ut[...]

CHAPTER 4 TROUBLESHOOTING 4-7 Error message Action MEMORY FULL • Press the pa nel button t o print the data re maining in the printer. • Reduce the print re so lu tion or reduce t he co mplexity of your document. (For HL-1250 O nly) · Expand the printer me mory by adding a comme rcia lly available SIMM memory. Refer to ‘How to add extra Memo[...]

4-8 Error message printouts The printer will repor t problems by printi ng an error messag e as defined in the following table. Take t he corrective actions for the error mess age the Printout reports. Error message Action MEMORY FULL • Press the pa nel button t o print the data remaining in the printer. • Reduce the print re solution or re du [...]

CHAPTER 4 TROUBLESHOOTING 4-9 Error Message Action SERIAL INTERFACE OVERRUN ERROR (HL-12 50 Only) • Press the control panel button to r e su me printing. • If the error occurs again, the interf ace’s hardware may be damaged. Pleas e consult your dealer. SERIAL INTERFACE INPUT BUFFER OVERFLOW (HL-12 50 Only) • Press the control panel button [...]

4-10 Paper Handling First, ensure that you ar e using paper that meets Brother recommended paper specifications. See “What kind of paper can I us e” in Chapter 1. Problem Reco mmendation The printer does not load paper. • If there is paper i n the paper cassette, ma ke sure it is straight. If the paper is curled , y ou should straighten it b [...]

CHAPTER 4 TROUBLESHOOTING 4-11 PAPER JAMS and how to clear them When a pap er jam o c c u rs, the pri nter indicat es by li ghting the LEDs as shown below. Ready Alarm Paper Toner Data Drum Fig. 4-3 LED indication caused by a paper jam Warning After you have just used the printer , some internal p arts of the printer are extremely hot. When you ope[...]

4-12 Clear the jammed paper ref erring to the following d escription or you can view the paper jam instructiona l video on the CD-ROM. If the jammed paper is removed completely by using the i nformation in the following steps, you ca n close the paper cassette first, then clo se the front cover and the printer will resu me printing automat i cal ly[...]

CHAPTER 4 TROUBLESHOOTING 4-13     2 . Pull any jammed pape r up and out o f the printer. Fig. 4-6 Pull the jammed paper up and out     3 . Open the front cover.[...]

CHAPTER 4 TROUBLESHOOTING 4- 14 ☛ 4 . Remove the drum unit a ss embly. P ull any jammed paper up and out of the printer. D o not remove the drum unit a ss embly w ith additional force at thi s time if you cannot remove it ea s ily. In s tead, pull the edge of the jammed paper from the paper ca ss ette. Fig. 4-7 Remove the drum unit assembly Fig. [...]

CHAPTER 4 TROUBLESHOOTING 4-15 ! Caution Do not touch the elec trodes shown belo w to prevent dama ge to the printer caused by static electricity. Fig. 4-9 Electrodes     5 . Open the rear cover an d pull t he jammed paper out o f the fuser unit. If you have to pu ll the paper towards the bac k of the printer, the fuser may get dirty wi[...]

4-16 Others Problem Reco mmendation The printer cann ot print. “There was an error writing to LPT1: (or BRUSB ) for the printer.” error message o c curs on your PC. • Check that the printer cable is not d am a g ed or broken. • Make sure the correc t printer is selected if you have an interface switching device. For printing with the Serial[...]

CHAPTER 4 TROUBLESHOOTING 4-17 For Apple Macintosh Computers user using RS-100M (For HL-1250 Only) Problem Reco mmendation Unable to print from application software. • Make sure that the s upplied Macinto sh printer driver is installed in the System Fold er and it is selected wit h Ch ooser. • Check the PORT selectio n within th e Chooser : i t[...]

4-18 Improving the print quality ! Caution If th e Drum LED is on you can clear a prin t qualit y probl em by replacing the drum unit with a new one. Th e Drum LED indicates that the dr um unit is at the end of life. This section prov id es inf ormation on th e following topics: Image defect examples Recommendation ABCDEFGH abcdefghijk ABCD abcde 0[...]

CHAPTER 4 TROUBLESHOOTING 4-19 Image defect examples Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Toner specks • Make sure th at you use paper that mee ts the specifications. A rough surfaced pa p er may cause the problem. See “What ki nd of paper can I use” in Chapter 1. • The drum u nit may be da ma ged . Install a new drum unit. [...]

4-20 Image defect examples Recommendation 94 mm (3.7 in.) 94 mm (3.7 in.) White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm (3.7 in.). 94 mm (3.7 in.) 94 mm (3.7 in.) Black Spots Printed pages have black spots at intervals of 94 mm (3.7 in.). • If the problem is not sol ved after prin ting a few pages , t[...]

CHAPTER 4 TROUBLESHOOTING 4-21 Image defect examples Recommendation 94 mm (3.7 in.) 94 mm (3.7 in.) White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm (3.7 in.). 94 mm (3.7 in.) 94 mm (3.7 in.) Printed pages have black spots at intervals of 94 mm (3.7 in.). ! Caution Do not try to cle an the surf ace of the [...]

4-22 Image defect examples Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black Horizontal repetitive defects Toner scatters and stains the printed page. • The drum unit may be da ma ged . Install a new drum unit . See "How to replace the Dr u m unit" in Chapter 3. • Make sure that you u s e paper that meets specifications . See[...]

CHAPTER 4 TROUBLESHOOTING 4-23 Image defect examples Recommendation . ABCDEFGH abcdefghijk ABCD abcde 01234 White Vertical streaks • You may clear the problem by w iping the scanner window with a soft cloth. See “How to clean the pr inter” in Chapt er 3. • The toner cartridge may be damaged. Ins t all a new toner cartridge. See "How to[...]

4-24 How to print correctly Problem Reco mmendation The printer p rints unexpec tedly or it prints garbage . • Make sure the p rinter cable is no t too long. We reco mmend you use a parallel cable of less than 2 metre s (6.6 feet ) in length. • Check if the printer cable is damag e d or br oken. • If you are using an interface sw i tching dev[...]

CHAPTER 4 TROUBLESHOOTING 4-25 Problem Reco mmendation My headers or footers appear when I view my document on screen but do not show up when I print them. • Most laser printers have a restricted are a tha t can n ot be printed on. Usually the first two lines and the last two lines of a page cannot ha ve print (leavi ng 62 printable li nes). Adju[...]

APPENDIX A-1 APPENDIX Printer Technical Specifications Printing Print Method Electrophotography by semiconductor laser beam scanning Laser Wavelength: 780 nm Output: 5 mW max Resolution HL-1030: 600 dots/inch (u nder Brother Printing Solution for Windows ) HL-1240: 600 dots/inch (u nder Brother Printing Solution for Windows ) 300 dots/inch (under D[...]

A-2 Print Speed HL-1030: Up to 10 pages p er minute HL1240/1250: Up to 12 pages pe r minute (When A4 or letter-size paper is loaded from the p aper cassette) NOTE: Maximum p rint speed is obtained by printing several copies of the same page. Print speed may va ry depending on interface type, emul ation, processing power of the computer, memory allo[...]

APPENDIX A-3 Functions TrueType Fonts on CD TrueType-com p atible soft-fonts f or Windows are provi de d on the supplied CD. Quantity of fonts is 35. Emulation HL-1030: Brother Printing S olution for Windows HL-1240: Brother Printing S olution for Windows HP LaserJet IIP (PCL 4) HL-1250: Brother Printing S olution for Windows Automatic emulation se[...]

A-4 Electrical and Mechanical Power Source U.S.A. and Canada: AC 110 to 120 V, 50 / 60 Hz Europe an d Australia: AC 220 to 240 V, 50 /60 Hz Power Consumption Printing (average): 340 W or less Stand-by: 80 W or less Sleep (HL-1030/ 1240) : 5 W o r less (HL-1250): 6 W or less (When the fan stop s) Noise Printing: 49 dB A or less Sleep: 27 dB A or les[...]

APPENDIX A-5 Parallel Interface Specifications ✒ Note • To ensure best qu al ity perf or mance use an IEE E 1284 compl iant parallel cable between the prin ter an d your computer. Only IEEE 1284 cables support all of the advan ced printi ng capa bilities, like b i -directional communication. These cables will be clearly ma rked with “IEEE-128[...]

A-6 ✒ Note To use bi-directional comm uni ca tion, an in ter face ca ble which has the pin connections abo ve mus t be used. Pin 1 18 2 19 3 4 20 5 6 21 7 8 22 9 10 24 11 23 12 13 14 25 16 15 17 Shield Pin 1 19 2 20 3 21 4 22 5 23 6 24 7 25 8 26 9 27 10 28 11 29 12 17 13 15 14 30 31 33 32 34 36 35 18 16 Shield Fig. A-1 Parallel interface cable[...]

APPENDIX A-7 USB (Universal Serial Bus) Interface (For HL-1240/1250 Only) Interface connector 4 3 21 Fig. A- 2 USB interface connector Pin Assignmen t Pin No. Signal 1 Vcc (+5V) 2 - Data Serial Data - 3 + Data Serial Data + 4 Ground[...]

A-8 Resident Font (For HL-1240/1250 Only) The following bitm apped fonts are resident in this printer. HL-1240: Bitmapped Fonts • Brougham 10 (12 point) Normal, It alic, Bold , Bold Italic (Portrait & Landscape) • Brougham 12 (10 point) Normal, It al ic, Bold , BoldItalic (P ortrait & Landscape) • Letter Gothic 16.66 (8. 5 point) Norm[...]

APPENDIX A-9 Scalable Fonts The following scalable fonts can be used in the HP LaserJet 6P, EPSON FX-850 and IBM Proprinter XL m o des . Intellifont Compatible Fonts • Alaska (Extrabold) • Antique O akland (Oblique , Bold) • Brougham (Ob l iqu e, Bold, BoldObli que) • Cleveland Co ndensed • Connecticut • Guatemala Anti que (Italic, Bold[...]

A-10 Symbol Sets / Character Sets (HL-1240/1250 Only) OCR Symbol Sets (HL-1250 Only) When the OCR-A o r OCR-B font is selected, the corresp onding symbol set is always use d . • OCR-A • OCR-B HP LaserJet IIP Mode (HL-1240) Roman 8 (8U) ISO Latin1 (0N) PC-8 (10U) PC-850 (12 U) PC-852 (17 U) PC-8 Turkish (9T) Windows Latin 1 (19U) Legal (1U) ISO2[...]

APPENDIX A-11 EPSON Mode (HL-1250 Only) US ASCII PC-8 PC-8 D/ N PC-850 PC-852 PC-860 PC-863 PC-865 PC-8 Turkish German UK ASCII I French I Danish I Italy Spanish Swedish Japanese Norwegian Danish II UK ASCII II French II Dutch South African IBM Mode (HL-1250 Only) PC-8 PC-8 D/ N PC-850 PC-852 PC-860 PC-863 PC-865 PC-8 Turkish ✒ Note If you want t[...]

A-12 ❏ HP LaserJet IIP/ HP La serJet 6P (HL-1250 only)[...]

APPENDIX A-13 The following table s hows characters available o nly in the corr esponding character set. The numbers at the top of the table are c ode va lues with which characters are to be replaced in the Rom an 8 character set. For oth er characters , se e the Roman 8 character set.[...]

A-14 ❏ HP LaserJet IIP/6P, EPSON FX-850, IBM Proprinter XL ❏ EPSON FX-850[...]

APPENDIX A-15 The following table s hows characters available o nly in the corr esponding character set. The numbers at the top of the table are c ode va lues with which characters are to be replaced in the US ASCII character set. For othe r characters, see the US ASCII character set.[...]

A-16 Trademarks The Brother logo is a registere d tra demark of Brother Industries , Ltd. Apple, the Apple Log o, and Macintosh are tra demarks, registered in the United States and other countries, a nd T rueType is a trademark of A pple Computer, Inc. Epson is a registered trademar k and FX-80 and FX-850 are tra demarks of Seiko Epson Co rporation[...]

APPENDIX A-17 REGULATIONS Federal Communications Commission(FCC) Declaration of Conformity (For USA Only) Responsible Party : Brother In tern ational Corporation 100 Somerse t Corporat e Boulevard Bridgewater, NJ 08807-0911, USA TEL : (908) 704-1700 declares, that th e products Product Name : Brother Lase r Prin ter HL-1030, HL-1 240, HL-1250 Model[...]

A-18 Industry Canada Compliance Statement (For Canada Only) This Class B digital apparatus complie s with Cana dian ICES-003. Cet appareil numéri que de la classe B est co nforme à la n orme NMB-003 du Canada. International E NERGY S TAR Compliance Statement The purpose of the Interna tional E NERGY S TAR Program is to promote the development and[...]

APPENDIX A-19 FDA Regulations (For 110-120 V Model Only) U.S. Food and Drug Administratio n (FDA ) has implemented regulations f o r laser products manufactured on and af ter Au gus t 2 , 1976. Complian ce is ma ndatory for p roducts marketed in the United States. One of t he following label s o n the back of th e printer indicates compliance with [...]

A-20 IEC 825 Specification (For 220–240 V Model Only) This printer is a Class 1 laser product as de fi ned in IEC 825 specifications. The label shown below is attached in countri es where it is required. CLASS 1LASER PRODUCT APPAREIL Å LASER DE CLASSE 1 LASER KLASSE 1 PRODUKT This printer has a Class 3B Laser Diode w hich emits invisible lase r [...]

APPENDIX A-21 IMPORTANT - For Your Safe ty To ensure safe operat io n the three-pin electrical plug supplied must be in se rted only into a standard three-pin powe r point which is proper ly gr ounded through normal household wiring. Extension cords use d wit h the equipment must be three -p in pl ug type and co rrectly wired to provide pr ope r g [...]

A-22 IMPORTANT - Wiring Information (For U.K. only) If the power cord sup pli ed with this printer is not suitable for your electrical outlet, remove the plug from the ma ins cord and fit an appropr i at e thr ee pi n plug. If the replacement plug is intended to ta ke a fuse th en fit a fuse wit h the same rating a s the original. If a moulde d p l[...]

INDEX I-1 INDEX -A- AC power inle t .................................. . 1-2 advanced photoscale technol og y ....... . 1-5 Alarm lam p ....................................... . 4-2 Alarm LE D ..................................... . 1-31 Apple Macintos h ............................... . 2-4 AP T ................................................... [...]

1-2 Print Fonts I ..................................... 1-34 print method ...................................... A-1 print quality ....................................... A-1 printable area.................................... 1-14 printer driver ..................................... A-3 printer status monitor ......................... 1-4 protocol [...]