BT Synergy 3500 manual

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the U[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Please open this page for an ‘at a glance’ guide to your Synergy 3500[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Please open this page for a further ‘at a glance’ guide to your Synergy 3500[...]

Vol 1 2 5 8 0 3 6 9 Int en u M cr e c e y S 4 7 D E F W X Y Z T U V P Q R S M N O J K L G H I A B C C a l ls d i a e l R D i g i t a l C l a r i t y d s f r n e a e H R f n o C 䊴䊳 ⴒ 䊳 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 1 At a glance Menu button Use to access and select the options in the menu, see pages 25 - 3[...]

Ans. on off Vol. Page DECT Digital Clarity 䊴 Skip Skip 䊳 Stop Play Del Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 2 Base Power/In Use light ( Green ) Flashes when the handset is in use. Remains on to indicate mains power . Charging light (Red) Comes on to indicate charging when the handset is on the base. Delete Deletes r[...]

3 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Explanation of the display icons Icon Steady Flashing EXT Exter nal line in use Incoming call INT Inter nal call Inter nal call from another handset In calls list New call received in calls list 3 way conversation in progress Batter y exhausted Batter y weak Batter y half-full Batt[...]

Button combination * enter the name enter the telephone number During a call, press the during a call until the required level is r eached. During a call, press to switch on and again to switch of f. enter handset number enter handset number – keep pressing to scroll. – keep pressing to scroll. HANDSET RING VOL to select volume SETUP BASE VOL t[...]

Button combination Press and release After tone speak message then press After tone speak message then press Press and hold when you hear , “Please select outgoing message” , release button. To set Answer and Record, press . To set Answer Only , press . , either for Answer and Record or for Answer Only . after tone speak memo message then press[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 6 Menu Structure C on t...... Phonebook Setup Add T AM MENU T AM MENU Delete Modifiy Base Vol Base Mel Sel Base Del H/S PIN Code Priority Dial Mode P ABX Default Handset 1.....5 Vo l O ff Melody 1.....5 Base 1.....4 Auto PIN? PIN? On Off Select T one Pulse Recall Recall 1 Recall 2 PB[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 7 Important. If you make a mistake you can retur n to the previous menu heading by pressing the ✘ button. If you press and hold the ✘ button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed the handset will automatically return to the [...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 8 In this guide At a glance Handset 1 Base 2 Display icons 3 Quick Guide 4-5 Menu structure 6-7 Introduction 9 Unpacking your Synergy 3500 10 For your records 10 Safety information 11 Setting up 12 Plan the location 12 Using the telephone 18 Making and receiving calls 18 Call timer 1[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 9 Introduction Y our Synergy 3500 has been designed for ease of use and made to the high standards set by BT Please read the instr uctions carefully before use and keep this user guide for future refer ence. DECT By purchasing the Synergy 3500 you now own a product which combines the[...]

Ans. on off Vol. Page DECT Digital Clarity 䊴 Skip S k ip 䊳 Stop Play Del Charging 10 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Unpacking your Synergy 3500 For your records In addition: If you have purchased the Synergy 3500 T win: One Synergy 3000 handset One Synergy 3000 charger 2 x AAA rechargeable batteries (Ni-MH) On[...]

11 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 General Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item number for the power supply used with the base station is 005391. The item number for the power supply used with th[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 12 1 Connect the power supply to the base Plan the location Position your Synergy 3500 within 2 metres of a power socket and phone socket other wise extension cables will be required. Make sure it is at least 1 metre away from other electrical products to avoid inter ference. Do not [...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 13 Before you use your Synergy 3500 for the first time, it is impor tant to have the handset batteries fully charged. The batteries need to charge continuously for at least 16 hours to reach full charge . Place the handset on the base. The red charging light will come on. The handset[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 14 5 Connect the telephone line cord Battery performance Under no circumstances should non-rechargeable batteries be used. Only use the approved batteries, type: rechargeable Nickel Metal Hydride (Ni-MH); size AAA; capacity 550mAh 1.2v . Using unapproved batteries will invalidate you[...]

15 SETTING UP Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 6 T o set the day and time The message counter on the base unit will flash between 0 and C until the day and time are set. The day and time must be set using the Synergy 3500 handset. Y our Synergy 3500 automatically adds the day and time to all messages and memos recei[...]

16 SETTING UP Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Please see the table below for your Synergy 3500 default settings. If you wish to personalise your answering machine settings, for example recor d your own outgoing message etc, please see “Setting up and personalising your answering machine” beginning on page 35 . [...]

17 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 SETTING UP 7 Attach the belt clip (optional) Fit the belt clip onto the back of the handset if required. Slot[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 18 Using the telephone Call timer Making and receiving calls T o make an external call Press the T ALK button. Y ou will hear the dial tone and the display will show the EXT symbol. Enter the number you want. The number is dialled automatically . T o switch the handset on and off Pre[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 19 During a call: Y ou can adjust the earpiece volume. There are 5 levels to choose from. Press the UP or DOWN button until you reach the requir ed level. This will be shown on the display . eg: EAR VOL 3 . In standby mode: Press the  button. Press the DOWN button until HANDSET is[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 20 Y ou can r edial up to 5 of the last numbers called. They are stored in the redial list. If you have stored a name to go with a number in the Phonebook, the name will be displayed instead. See “Name and number Phonebook”, page 21. Redial T o adjust the handsfree volume Whilst [...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 21 Press the  button to enter the menu. Press the DOWN button. The display will show PHONEBK , press the  button. The display will show ADD , press the  button. The display shows NAME? Enter the name using the letters on the keypad. Names can be no longer than 8 characters. [...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 22 T o dial a name and number from the Phonebook Press the PHONEBOOK button to enter the Phonebook. Use the UP or DOWN button to scroll through. Or Enter the first letter of the name you want, e.g. for Tom, press the 8 button to search for names beginning with T . Press the T ALK but[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 23 T o delete a Phonebook entry Press the  button to enter the menu. Press the DOWN button. The display will show PHONEBK , press the  button. Use the DOWN button to scroll to DELETE and press the  button. Use the UP and DOWN buttons to scroll through to the entr y you want [...]

24 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o page a handset from the base Press the PA G E button on the base. The handset(s) will ring. The display will show INT flashing. To stop paging, press the PAG E button again. Or To stop paging, press any button on the handset. P aging handsets Y ou can page your handset(s) fr o[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 25 Handset settings T o adjust the handset ringer volume There are 5 levels to choose from ( 1-5 ), or you can tur n the ringer of f altogether . Press the  button to enter the menu. Use the DOWN button to scroll to HANDSET and press the  button. Use the DOWN button to scroll t[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 26 T o set the external or internal ringer melody There are 5 melodies to choose from and you have the option to choose a dif ferent melody for exter nal and inter nal calls. (Inter nal calls for when you have more than one handset). Press the  button to enter the menu. Use the DO[...]

Use the DOWN button to scroll to LANGUAGE and press the  button. Use the UP or DOWN button to scroll through the language options. Press the  button to confir m your choice. Y ou will hear a confir mation beep. Press and hold the ✘ button to retur n to the standby scr een. To default back to the English language follow: Press the MENU butto[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 28 T o adjust the base ringer volume There are 5 levels to choose from ( 1-5 ), or you can tur n the ringer of f altogether . Press the  button to enter the menu. Use the DOWN button to scroll to SETUP and press the  button. The display will show BASE VOL . Press the  button[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 29 T o select a base station If a handset is registered to more than one base station, you can select which base your handset will use. For more infor mation on registering your handset to another base, see page 53 . Press the  button to enter the menu. Use the DOWN button to scro[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 30 The default settings are: Earpiece volume 3 Handset & Base ringer volume 3 Handset & Base melody 1 PIN code 0000 Handset name SYNERGY Handset language ENGLISH Button beeps ON Batter y low indicator beeps ON Out of range war ning beeps ON Auto answer ON Dialling mode DTMF P[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 31 Using Caller Display If you subscribe to a Caller Display Ser vice you can see your caller’s number (provided it is not withheld) on your handset display , as well as the time and date of their call. If you have your caller’s name and number stored in your handset Phonebook, y[...]

32 Synergy 3500 user guide ~ 1st Edition ~ 22nd March ’02 ~ 4457 Press the DOWN button to enter the Calls list. Use the UP or DOWN button to scroll to the number you want to store in the Phonebook. Press the  button. The display shows the date and time of the call. Press the  button again, the display shows ADD . Press the  button, the d[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 33 T o delete all numbers from the Calls list Press the DOWN button to enter the Calls list. Press the ✘ button. The display will show DEL ALL . Press the  button. The display will show EMPTY for 2 seconds. T o delete a number from the Calls list Press the DOWN button to enter t[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 34 If you wish to disconnect the first call press the T ALK button after speaking to the first caller . The handset will then ring. Press the T ALK button again and continue with the second caller . Note The second caller will only be charged for their call from the moment you answer[...]

35 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Message display on the base station The table opposite provides an explanation of what is shown on the base station display . Y our Synergy 3500 can digitally recor d up to 13 minutes of messages, with each message lasting a maximum of 3 minutes. As well as recor ding incoming mes[...]

36 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o switch the answering machine ON/OFF Y our Synergy 3500 is set to ON and Answer and Record when first powered up. Press and release the ANSWER ON/OFF button to switch ON or OFF . If you hear “Answer on, your outgoing message is....” the answering machine is switched on and [...]

37 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Audible Message alert When audible message is switched ON and new messages have been received, your Synergy 3500 will beep ever y 10 seconds. The volume of the beep is at the volume you have set for the loudspeaker . The default setting is OFF . T o change the answer delay setting[...]

38 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call. Y our Synergy 3500 comes with 2 pre-recor ded outgoing messages to choose from as follows: Answer and Record Y our Synergy 3500 has a pr e-set Answer and Reco[...]

39 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 After the tone, speak your outgoing message into the handset. Press # when you have finished. Y ou will hear a long beep. The prompt will announce, “Y our outgoing message is” and then play your message. The display will flash p and after playing your message you will hear the[...]

40 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o select your outgoing messages via the base unit Press and hold the ANSWER ON/OFF button until you hear , “Please select outgoing message” , then release the button. Either To set Answer and Record , press and release the  Skip button. P/1 will be displayed and will flas[...]

41 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o select your Answer and Record outgoing message via the handset Press the  button twice . Press the 8 button. To select Answer and Record outgoing message, press the 5 button. The prompt will announce, “Y our outgoing message is ....... ” followed by ........ Press and h[...]

42 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o delete your own outgoing message and re-instate the pre-recorded outgoing message via the handset Pick up the handset. Press the  button twice . Press the 8 button. The prompt will announce, “To play outgoing message, press 2”. Press the 2 button. The selected outgoing [...]

43 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Using the Synergy 3500 answering machine via the base unit Ans. on off Vol. Page DECT Digital Clarity  Skip Skip  Stop Play Del T o playback messages Press the PLA Y button. The prompt will announce, “Y ou have (n) messages”. Y our message(s) will be played back, star ti[...]

44 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o skip forward and backward through messages (including fast playback) During playback: Press the SKIP  button to skip for wards to the next message. If you press and hold the SKIP  button the cur rent message will be played at 1 1 / 2 times the speed (fast playback). Pres[...]

45 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Call screening Y ou can let your answering machine pick up a call, even if you are in. This allows you to identify the caller and decide whether to take the call. Make sure the volume on the base unit is set to an audible level, see page 36 . Allow the incoming call to be answered[...]

46 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Y ou can use your Synergy 3500 for a variety of functions: to listen to your messages; delete, skip for ward or backward; r ecord a memo or new outgoing message, and to screen incoming calls. Accessing your messages from the handset Use the table on the next page for instr uctions[...]

47 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o play new messages Pick up the handset. Press the  button twice . Y ou will hear the main menu announcement from the handset earpiece. Press the 3 button to play all new messages. T o playback messages Pick up the handset. Press the  button twice . Y ou will hear the main[...]

48 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 T o delete individual messages during playback Press the 5 button during message playback to delete an individual message. The prompt will announce, “Message deleted”. T o delete all messages When all messages have been played the prompt will announce, “End of messages. To d[...]

49 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Call screening/Call intercept Y ou can let your answering machine pick up a call, even if you are in. This allows you to identify the caller and decide whether to take the call. Make sure the volume is set to an audible level, see page 36 . Allow the incoming call to be answered b[...]

50 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Y ou can tur n your Syner gy 3500 answering machine on and of f and listen to your messages from any Touchtone TM telephone. T o pr otect your privacy , messages can only be accessed by entering a 3-digit security code. The pre-set code is 000 and can be changed. If you change the[...]

51 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Operating the answering machine When you have accessed your answering machine, you can operate it using the keypad numbers on the phone you are using. Time saver The T ime saver feature is useful if you are out and want to ring in and check if you have received any new messages. I[...]

52 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 The Remote access main menu The main menu lets you operate a range of answering machine functions. Simply follow the instr uctions as announced: “To play all messages, press 2”. “To play new messages, press 3”. “To skip back during messages, press 4”. “To delete duri[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 53 Up to 5 handsets can be registered and operated from any one Synergy 3500 base. This allows you to make inter nal calls between two handsets while a third is making an exter nal call. Each handset can be registered on up to 4 bases. Each additional handset you purchase must be reg[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 54 T o de-register a Synergy 3000 additional handset from the base Press the  button to enter the menu. Use the DOWN button to scroll to SETUP and press the  button. Use the DOWN button to scroll to DEL HS and press the  button. The display will show PIN? Enter your 4-digit [...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 55 Internal calls If you have multiple handsets registered to the base you can make inter nal calls between handsets. T ransferring calls Y ou can transfer an exter nal call to another handset registered to the base. T o make an internal call to another handset Press the INT button. [...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 56 When the handset is answered, press and hold the # button for about 3 seconds. Y ou can now star t your three-way conversation. (If the inter nal handset user does not answer your call, press the INT button to retur n to your exter nal caller). Press the T ALK button to end the ca[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 57 Help Do not immerse the batteries in water or throw into a fire, or dispose of with ordinar y domestic r efuse. BT accepts no responsibility for damage caused to your Synergy handset by using any other type of batteries. No display appears. The batteries may be flat or dead. Recha[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 58 Are you using the cor r ect power adaptor? Synergy 3500 base station power supply is Item Code 005391. Synergy 3000 charger power supply is item code 003313. Cannot adjust an option in the base station. Is someone else making changes via another handset? Have you pressed the  b[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 59 General information Y our Synergy 3500 is guaranteed for a period of 12 months from the date of purchase. Subject to the ter ms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Synergy 3500, or any compo[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 60 How many telephones can you have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Y our Synergy 3500 has a REN of 1. A total REN of 4 is allowed, if the total [...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 61 T o automatically insert a pause after an access code Press the  button. Y ou can also adjust the length of the pause to be inser ted. There are two options available, 3 or 5 seconds to be set to suit the switchboard: Press the  button. Use the DOWN button to scroll to SETUP[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 62 Index A ccessories and spares 65 Additional handsets 53 Answering machine answer delay 36 audible message aler t 37 base unit loudspeaker 36 call screening 45, 49 loudspeaker volume 36 memos 48 message display on base 35 on/of f 36 outgoing messages 38 pause message playback 43 pl[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 63 Call timer 18 Call W aiting 33 Cleaning 11 D ay – set 15 Delete cancel message deletion 44 calls list numbers 33 messages via base 44 messages via handset 48 own outgoing message 41- 42 Phonebook numbers 23 De-register 54 Dialling mode 60 Display icons 3 E arpiece volume 19 End [...]

64 INDEX Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Pause during playback 43 Phonebook 21 delete 23 dial 22 edit 23 enter a pause 22 store 21 PIN base 29 PIN remote access 50 Playback messages via the base 43 via the handset 47 Power supply 12, 16 Preparator y dialling 18 Pulse dialling 60 Q uick guide – handset settings 4 [...]

65 Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Accessories and spares For the Synergy 3500 range of telephones Accessories and spares for the Synergy 3500 range of telephones are listed below . All items are available from the Synergy Helpline, please call 08706 058 047 Additional handsets and chargers: In T itanium: Item code[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 R& TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards. This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. Declara[...]

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461 Offices worldwide The telecommunications ser vices described in this publication are subject to availability and may be modified from time to time. Ser vices and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing i[...]