Canon 6075 manual

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imageRUNNER AD V ANCE 6075/6065/6055 Maint enance Guide[...]

Manuals for the Machine The manuals for this machine are divided as f ollows. Please ref er to them for detailed information. Guides with this symbol are printed manuals. $%30. Guides with this symbol are included on the accompanying CD-ROM. (See footnote on the next page.) Precautions for U sing Y our Machine and Settings Required after Machine[...]

Comprehensiv e Manual for Basic Operations and Handling Y our Machine - Before Y ou Star t Using This Machine - Basic Operations - Optional Products/Soft ware - Settings/Registration - Paper T ype Management Settings - Problem Solving - Maintenance - Practical Workflo ws - Copy - F ax - Scan and Send - Scan and Store - Acc ess Stored Files - F ax/I[...]

How This Manual Is Organiz ed Chapter 1 Routine Maintenance Chapter 2 T roubleshooting Chapter 3 Appendix Includes the index. Considerable effort has been made to ensure that this manual is free of inaccur acies and omissions. However , as we are constantly improving our products, if y ou need an exact specification, please contact Canon.[...]

v C ontents P r e f a c e ........................................................................................ v i i H o w T o U s e T h i s M a n u a l ........................................................................ v i i S y m b o l s U s e d i n T h i s M a n u a l ....................................................................[...]

vi I n s i d e t h e I n s e r t i o n U n i t ............................................................................2 - 2 4 Document Inser tion/Folding Unit -H1 (Folding Unit) (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27 E x t e r n a l 2 / 3 H o l e P u n c h e r - A 1 ( O p t i o n a[...]

vii Pr eface Thank you f or purchasing the Canon imageRUNNER ADV ANCE 6075/6065/6055. Please read this manual thoroughly bef ore operating the product to familiarize yourself with its capabilities, and t o make the most of its ma ny functions. After reading this manual, stor e it in a safe place for futur e reference . How T o Use This Manual Symbo[...]

viii Ke ys U sed in This Manual The following symbols and key names ar e a few examples of how keys to be pr essed are expressed in this manual: T ouch Panel Display Key s: [Key Name] Example: [Cancel] [Close] Control P anel Keys: Key Icon (Key Name) Example: (Start) (Stop) Display s Used in This Manual Screen shots of the touch panel display used [...]

ix Illustrations U sed in This Manual Illustrations used in this manual are those displayed when the optional Upright C ontrol Panel , Duplex Color Image Reader Unit, and Copy Tra y are attached to the imageRUNNER ADV ANCE 6075. Abbre viations Used in This Manual In this manual, product names and model names are abbreviated as f ollows: Microsoft W[...]

x T rademarks Apple and Mac are trademarks of Apple Inc., regist ered in the U.S. and other coun tries. Window s is a trademark or a registered trademark of Microsoft Corporation in the U .S. and/or other countries. Other product and company names herein may be the trademarks of their r espec tive owners. C opyright Copyright 2010 by C anon I nc. A[...]

1-1 $) "15& 3 1 Routine Maintenanc e This chapter describes how to load paper , per form routine cleaning operations, and r eplace consumables, such as toner and staple cartridges. P r e c a u t i o n s f o r M a i n t e n a n c e ................................................................................1 - 2 M a i n U n i t ........[...]

Precautions for Maintenance 1-2 1 Routine Maintenance Pr ecautions for Maintenanc e This category describes precautions for performing routine maintenance , such as loading paper . W e recommend that you r ead this category prior to per forming routine maintenance . When loading paper , take care not to cut your hands on the edges of the paper . Wh[...]

Main Unit 1-3 1 Routine Maintenance Main Unit This section describes how to load paper into the paper draw ers of the main unit and to replace the toner cartridge. Loading P aper Paper Dr awers 1 and 2 hold approximat ely 1,500 sheets of paper (20 lb bond (80 g/m 2 )). Paper Dr awers 3 and 4 hold approximat ely 550 sheets of paper (20 lb bond (80 g[...]

Main Unit 1-4 1 Routine Maintenance 1 Pull out the paper dra wer . 1.Press the butt on. 2.Pull out the paper dra wer . 2 Open the package of paper , and remove the paper stack. 3 Load the paper stack into the paper dr awer . Even out the edges of the paper stack. Load the paper stack against the right wall of the paper dra wer . 1. Load the paper s[...]

Main Unit 1-5 1 Routine Maintenance Adjusting a P aper Draw er to Hold a Differ ent Paper Size If you want to load a differ ent paper size into P aper Drawer 3 or 4, follow the pr ocedure described below to adjust the paper drawer guides . Y ou can adjust the paper drawers to hold the follo wing standard paper sizes: 11” x 17” , L GL, L TR, L T[...]

Main Unit 1-6 1 Routine Maintenance 3 Load the appropria te size paper into the paper draw er . 4 Change the paper draw er ’ s size plate to mat ch the new paper size. 5 Gently push the paper draw er back into the machine until it clicks into plac e in the closed position. Loading T ab Paper T ab paper can be loaded into Paper Dra wer 3 or 4. Fol[...]

Main Unit 1-7 1 Routine Maintenance 2 Adjust the position of the left and front guides. 1. Squeeze the upper part of the lef t guide. Without releasing it, slide the left guide to the left as far as it will go. 2. Squeeze the upper part of the front guide. Without releasing it, slide the front guide to alig n it with the mark for tab paper (L TR). [...]

Main Unit 1-8 1 Routine Maintenance 5 Load the tab paper into the paper dra wer . 1. Load the tab paper face down with the tabs facing left. Even out the edges of the paper stack. Load the paper stack against the right wall of the paper drawer . -Paper which has been r olled or curled must be straightened out prior to use. -Make sure that the heigh[...]

Main Unit 1-9 1 Routine Maintenance Replacing the T oner Cartridge When there is only a small amount of toner r emaining inside the machine, the following message appears on the touch panel display . Y ou can continue printing, but at this time you should pur chase a new toner car tridge to have it available when needed . When toner runs out comple[...]

Main Unit 1-10 1 Routine Maintenance 1 Press [ ]. If a screen with instructions on how to replace the toner cartridge appears on the touch panel display , this step is not necessary. 2 Push the toner replac ement cov er , as shown below . The toner replacement cov er is open. 3 T urn the lock ing lever to the righ t until it stops. Make sure to tur[...]

Main Unit 1-11 1 Routine Maintenance 4 Remove the t oner car tridge, supporting it with b oth hands. Do not burn or throw used toner cartridges into open flames, as this may cause the toner r emaining inside the car tridges to ignite, resulting in burns or a fir e. Do not touch the tip of the toner cartridge or subject it to shock by hitting it. Do[...]

Main Unit 1-12 1 Routine Maintenance 6 Insert the new toner car tridge. Align the end of the toner cartridge with the toner supply por t as shown by the arrow in the illustration below , and inser t the toner cartr idge straight into the machine. Only use toner cartridges intended for use in this machine. Y ou cannot inser t the toner cartridge not[...]

Duplex Color Image Reader Unit-C1 (Optional) 1-13 1 Routine Maintenance Duplex C olor Image Reader Unit- C1 ( Optional) Replace the stamp cartridge when the stamp is faint or no longer visible. When replacing the stamp cartridge, take care not to allow toner t o come into contact with your hands or clothing. If toner gets onto your hands or clothin[...]

Duplex Color Image Reader Unit-C1 (Optional) 1-14 1 Routine Maintenance 3 Remove the old stamp cartridge, and push in the new one un til it clicks into place, using the provided tw eezers. Inser t the stamp cartridge properly, or paper jams may occur . 4 Close the stamp cov er . 5 Close the cov er of the scanning area, and the feeder . 1. Close the[...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-15 1 Routine Maintenance P aper Deck Unit-A1/Paper Deck Unit-D1 ( Optional) If you attach the P aper Deck Unit-A1 or Paper Deck Unit-D1 to the machine , you have one additional source of paper f or printing jobs. P aper Deck Unit-A1 and Paper Deck Unit-D1 hold up to 3,500 sheets of paper (20 lb bon[...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-16 1 Routine Maintenance 1 Press the open button to open the paper deck. 1. Press the open butt on. 2. Open the paper deck. The inside lifter automatically descends to the paper loading position. 2 Open a package of paper , and remove the paper stack. 3 Load the paper stack into the paper deck, and[...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-17 1 Routine Maintenance Changing the P aper Size for the P aper Deck Unit-D1 This section explains how to change the paper size f or the Paper Deck Unit. It is necessar y to register the paper siz e for the paper deck in Register Sizes f or Side Paper Deck in Common Settings (from the Settings/Reg[...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-18 1 Routine Maintenance 5 Remove the whit e screw on the back size switch plate B . * * Back Size Switch Plate B 6 Remove the back siz e switch plate B. 7 Align the back size switch pla te B with the marks for the desired paper size . 11x17 L TR A3 A4 A4 B4 B5 B5 A4 L TR LGL L TR A4 B5/B4 A4/A3 L [...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-19 1 Routine Maintenance 8 Fix the back siz e switch plate B to the paper deck with the white screw b y turning it clockwise. 9 Insert and align the back size switch plate A with the marks for the desired paper siz e. 11x17 L TR A3 A4 A4 B4 B5 A3 11x17 B4 LGL LGL L TR L TR A4 B5/B4 A4/A3 L TR/11x17[...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-20 1 Routine Maintenance 11 Remove the whit e screw on the front size switch pla te by turning it counter clockwise. * * Fr ont Size Switch Plate 12 Remove the fr ont size switch plate . 13 Align the front siz e switch plate with the marks for the desired paper size . 11x17 L TR A3 A4 B4 B5 LGL L T[...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-21 1 Routine Maintenance 14 Fix the fr ont size switch plate to the paper deck with the white scr ew by turning it clockwise. If the front size switch plate is not adjust ed properly for the paper size loaded in the paper deck, the correct paper size may not appear on the touch panel display . Adju[...]

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) 1-22 1 Routine Maintenance 17 Place a size stick er indicating the new paper size that is loaded in the paper deck. 18 Close the paper deck.[...]

Document Insertion/Folding Unit-H1/Document Insertion Unit-L1 (Optional) 1-23 1 Routine Maintenance Document Inser tion/F olding Unit-H1/Document Inser tion Unit- L1 ( Optional) This section describes how to load paper into the document insertion unit of the Document Inser tion/Folding Unit or Document Inser tion Unit. Loading P aper F ollow the pr[...]

Document Insertion/Folding Unit-H1/Document Insertion Unit-L1 (Optional) 1-24 1 Routine Maintenance 3 Select the desired paper size → press [Next]. Select the same paper size that is loaded in the document insertion unit. T o selec t an inch paper size, press [Inch-Size]. 4 Select the desired paper typ e → press [ OK]. When printing on special [...]

Document Insertion/Folding Unit-H1/Document Insertion Unit-L1 (Optional) 1-25 1 Routine Maintenance Y ou cannot make copies or prints on T ab Paper tha t is loaded in the document inser tion unit of Document Inser tion/Folding Unit or Document Inser tion Unit. Y ou can use the T ab Paper set in the document insertion unit of Document Insertion/Fold[...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-26 1 Routine Maintenance Staple F inisher-E1/Book let F inisher-E1/Ex ternal 2/3 Hole Puncher- A1 (Optional) This section describes the procedure f or replacing the staple car tridge in the Staple Finisher or Booklet Finisher , and how to remove the punch w aste from t[...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-27 1 Routine Maintenance 1 Open the front co ver of the finisher . Staple Finisher Booklet Finisher 2 Lift and pull out the staple case from the stapler unit, holding it by its green tab . 3 Place the staple case, as sho wn below , press the area indicated b y PUSH, an[...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-28 1 Routine Maintenance 4 Pull out the staple cartridge. PUSH 5 Insert the new staple car tridge. Pr ess the spr ing-loaded case down until it clicks into place. PUSH PUSH 6 Remove the seal holding the staples t ogether , by pulling it straigh t out. Make sure that yo[...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-29 1 Routine Maintenance 7 Gently push the staple case into the stapler unit, until it is secur ely in place. 8 Close the front c over of the finisher . If there are no staples ready f or stapling af ter the cover is closed , the stapler unit automatically per forms a [...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-30 1 Routine Maintenance Replacing the Staple Cartridge in the Saddle Stitcher Unit When the saddle stitcher unit of the Booklet Finisher is almost out of staples and the staple cartridge in the saddle stitcher unit must be replaced, a scr een prompting you to replace [...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-31 1 Routine Maintenance 1 Open the front co ver of the finisher . 2 Pull out the saddle stitcher unit, and pull the stapler unit t owards you , and then push up the stapler unit. *1 *2 1. Grip the saddle stitcher unit by its handle, and pull it out of the finisher unt[...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-32 1 Routine Maintenance 4 Insert the new staple car tridge. Pr ess the staple car tridge down until it clicks into place. When replacing the staple cartridges, replace both the front and back staple cartridges. Only one front and rear staple cartridge can be inserted [...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-33 1 Routine Maintenance Removing P unch W aste When the punch waste tra y of the Ex ternal 2/3 Hole Puncher becomes full, a scr een prompting you to remo ve the punch waste appears on the touch panel display . F ollow the procedure described below to r emove the punch[...]

Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) 1-34 1 Routine Maintenance 3 Return the punch waste tra y to its original position, and close the front co ver of the punch waste tray . 1. Return the punch waste tray to its original position. If the punch waste tray is not securely in place , you cannot make copies or [...]

Routine Cleaning 1-35 1 Routine Maintenance Routine Cleaning If the touch panel display becomes dirty and the screen may not be seen clearly , clean the touch panel display . Since the touch panel display becomes dirty from normal use, we recommend tha t you clean it once a week or every 10 days. If the original is not copied clearly , clean the fo[...]

Routine Cleaning 1-36 1 Routine Maintenance Cleaning the T ouch Panel Displa y F ollow the procedure below to clean the t ouch panel display . 1 W ipe the touch panel display with a cloth dampened in water or a mild cleaning agent , and then wipe the area clean with a soft, dry cloth. Control P anel (Flat) Upright Control P anel[...]

Routine Cleaning 1-37 1 Routine Maintenance Cleaning the Platen Glass/Underside of the F eeder Clean the platen glass and the underside of the feeder b y following the procedure belo w. If the platen glass or the underside of the feeder is dirty, documents may not be scanned clearly , and the size of the document may not be detected correctly . 1 C[...]

Routine Cleaning 1-38 1 Routine Maintenance 2 Open the cov ers. 1. Pull the lever abo ve the feeder , and open the cover of the scanning area. Open the cover of the scanning ar ea carefully, as not to scr atch the platen glass. 2. Hold the blue tab above the inside co ver , and open the inside cover in the dir ec tion indicated by the arro w in the[...]

Routine Cleaning 1-39 1 Routine Maintenance Cleaning the Feeder’ s Rollers Spin the rollers while cleaning them. 1 Pull the lev er , and op en the feeder co ver . 2 Clean the rollers (a total of fiv e places) inside the feeder co ver with a cloth dampened with water . Then,wipe the area with a soft, dry cloth. 3 Open the inner cov er , and clean [...]

Routine Cleaning 1-40 1 Routine Maintenance 4 Close the cov ers. 1. Close the inner cover . 2. Close the feeder cov er . 5 Clean the feeder scanning area (thin glass strip) and the r esin roller . 1. Open the feeder . 2. Clean the feeder scanning area with a cloth dampened with water . T hen, wipe the area with a soft dr y cloth. 3. Clean the left [...]

Routine Cleaning 1-41 1 Routine Maintenance Aut omatic F eeder Cleaning If your originals have black str eaks or appear dir ty af ter scanning them through the feeder , clean the rollers of the feeder . It takes approximately 20 seconds to clean the f eeder . Feeder Cleaning cannot be performed during printing. 1 Press (Settings/Registration) → [[...]

Consumables 1-42 1 Routine Maintenance C onsumables The following c onsumables are available from Canon. F or more information, c ontac t your local authorized Canon dealer . W e recommend that you order paper st ock and toner from your local authorized Canon dealer befor e your stock runs out. Paper St ock In addition to plain paper (11” x 17”[...]

Consumables 1-43 1 Routine Maintenance T oner If a message prompting you to replac e the toner car tridge appears on the touch panel display , replace the used toner cartridge with a new one. Use only toner cartridges intended for use with this machine. Product Name Corresponding C anon Genuine T oner Cartridge imageRUNNER ADV ANCE 6075/6065/6055 C[...]

Consumables 1-44 1 Routine Maintenance Stamp Cartridge The stamp cartridge is used to stamp originals. Use the tweezers provided t o remove and replace the stamp cartridge. Genuine Supplies Canon has developed and manufactured T oner, P arts, and Supplies specifically for use in this machine. F or optimal print quality and for optimal machine perfo[...]

2-1 $) "15& 3 2 T r oubleshooting This chapter explains what to do in r esponse to a paper jam in the main unit, or optional units, and an error message display . B e f o r e T r o u b l e s h o o t i n g .....................................................................................2 - 2 P r e c a u t i o n s f o r T r o u b l e s h[...]

Before Troubleshooting 2-2 2 Troubleshooting Before T roubleshooting Precautions f or T roubleshooting This section describes precautions for troubleshooting , such as clearing paper jams. We rec ommend that you read this section prior to troubleshooting. There are some ar eas inside the machine which are subject to high-voltages. When removing jam[...]

Before Troubleshooting 2-3 2 Troubleshooting Proc edure to Remov e the Jammed P aper Effectively from the P aper Draw ers If a paper jam occurs in the paper drawers and y ou do not per form correct operations, paper jam may occur con tinuously. This section explains how to clear the paper jam effectively in the paper draw ers. : Do not apply (OK) :[...]

Clearing Paper Jams 2-4 2 Troubleshooting Clearing P aper Jams If a paper jam occurs, the following scr eens appear on the touch panel display . Screens Indicating the Locations of P aper Jams The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the t ouch panel display . This screen repeatedl[...]

Clearing Paper Jams 2-5 2 Troubleshooting If paper is jammed in several locations, remo ve the jammed paper in the order indicated on the touch panel display . 1 Inspect all paper jam lo cations indicated on the touch panel displa y , and remove an y jammed paper . See the appropriate sections below for instructions on finding and removing jammed p[...]

Clearing Paper Jams 2-6 2 Troubleshooting 2 If a paper jam occurs inside an optional unit, see the instructions in the following sections. Feeder (Duple x Color Image Reader Unit): Feeder (Duplex C olor Image Reader Unit- C1) (Optional) Paper Deck Unit-A1 : Paper Deck Unit-A1/P aper Deck Unit-D1 (Optional) Paper Deck Unit-D1: Paper Deck Unit-A1/P a[...]

Clearing Paper Jams 2-7 2 Troubleshooting Document Insertion/Folding Unit: Document Inser tion/Folding Unit -H1 (I nsertion Unit) and Document I nsertion Unit-L1 (Optional) Document Inser tion/Folding Unit -H1 (Folding Unit) (Optional) Document Insertion Unit: Document Inser tion/Folding Unit -H1 (I nsertion Unit) and Document I nsertion Unit-L1 (O[...]

Clearing Paper Jams 2-8 2 Troubleshooting External 2/3 Hole Puncher: External 2/3 Hole Puncher-A1 (Optional) Staple Finisher : Staple Finisher -E1/Book let Finisher-E1 ( Optional) Booklet Finisher: Staple Finisher -E1/Book let Finisher-E1 ( Optional) ● ☐ ● ☐ ● ☐[...]

Clearing Paper Jams 2-9 2 Troubleshooting Booklet Finisher-E1 (Optional) Cop y T ray : Copy T ray-Q1 (Optional) 3 After you ha ve remov ed all of the jammed paper in the locations indicated on the touch panel display , restore all lev ers and covers to their original positions . 4 Continue t o follow the procedur e and instruc tions on the touch pa[...]

Clearing Paper Jams 2-10 2 Troubleshooting Main Unit (Fixing T ranspor t Unit) If a paper jam occurs in the main unit area, a screen similar to the one sho wn below appears on the touch panel display . Check the location of the paper jam, and follow the pr ocedure described below , and the procedure that appears on the touch panel displa y, to remo[...]

Clearing Paper Jams 2-11 2 Troubleshooting 3 Remove an y jammed paper from the fixing unit. If you cannot pull out the jammed paper , proceed to the next step . Do not pull out jammed paper by force, as this ma y leave torn pieces inside the machine and cause the machine to malfunction. 4 Remove an y jammed paper from the low er guide. 1. Open the [...]

Clearing Paper Jams 2-12 2 Troubleshooting 6 Push the fixing transport unit back into its original position, and close the front c over . 1. Push the fixing transport unit back into its original position. 2. Return the green lever to its original position. 3. Close the front cov er . 7 F ollow the instructions on the touch panel display . Multi-Pur[...]

Clearing Paper Jams 2-13 2 Troubleshooting 2 Remove an y jammed paper from the upper right co ver , and close the upper right cover . 1.Remove any jammed paper . 2. Close the upper right cover . If the Paper Deck Unit-A1 or the P aper Deck Unit-D1 has been moved away from the main unit, r econnect either of them to the main unit. F or more informat[...]

Clearing Paper Jams 2-14 2 Troubleshooting Inside the Upper and Low er Right Co vers If a paper jam occurs inside the upper or lower right cov er , a screen similar to the one shown below appears on the touch panel display . Check the location of the paper jam, and follow the pr ocedure described below , and the procedure that appears on the touch [...]

Clearing Paper Jams 2-15 2 Troubleshooting P aper D ra wers 1 and 2 If a paper jam occurs inside Paper Dra wer 1 or 2, a screen similar to the one shown below appears on the t ouch panel display. Check the location of the paper jam, and follow the pr ocedure described below , and the procedure that appears on the touch panel display , to remov e th[...]

Clearing Paper Jams 2-16 2 Troubleshooting P aper D ra wers 3 and 4 If a paper jam occurs inside Paper Dra wer 3 or 4, a screen similar to the one shown below appears on the t ouch panel display. Check the location of the paper jam, and follow the pr ocedure described below , and the procedure that appears on the touch panel display , to remov e th[...]

Clearing Paper Jams 2-17 2 Troubleshooting F eeder (Duplex C olor Image Reader Unit- C1) (Optional) If a paper jam occurs in the Feeder , a screen similar to the one shown belo w appears on the touch panel display . Check the location of the paper jam, and follow the pr ocedure described below , and the procedure that appears on the touch panel dis[...]

Clearing Paper Jams 2-18 2 Troubleshooting 3 Open the inner cov er , holding by its tab . 4 T urn the green feed dial, and remov e any jammed originals. 1. T urn the green feed dial. 2. Remove any jammed orig inals. 5 Close the inner cov er and the feeder cov er . 1. Close the inner cover . 2. Close the feeder cov er .[...]

Clearing Paper Jams 2-19 2 Troubleshooting 6 Remove an y jammed originals from the feeder . 1. Lift the feeder . 2. Remove any jammed orig inals. 3. Close the feeder . Close the feeder gently to av oid catching your hand, as this may result in personal injury. Be aware that the light emitt ed from the platen glass may be very bright when closing th[...]

Clearing Paper Jams 2-20 2 Troubleshooting 1 Move the P aper Deck Unit-A1 awa y from the main unit, and remov e any jammed paper from the feeding area. 1. Press the r elease button. 2. Move the P aper Deck Unit-A1 away from the main unit. 3. Remove any jammed paper . Paper can also be jammed in the f eeding slot on the side of the main unit. Remove[...]

Clearing Paper Jams 2-21 2 Troubleshooting 3 Close the paper deck, and reconnect the Paper Deck Unit-A1 to the main unit . 1. Close the paper deck. 2. Reconnect the Paper Deck Unit-A1 to the main unit . If you are using P aper Deck Unit-D1, place your hand where the hand symbol ( ) is located on the paper deck unit and reconnect it to the main unit[...]

Clearing Paper Jams 2-22 2 Troubleshooting Document Inser tion/F olding Unit-H1 (Inser tion Unit) and Document Inser tion Unit-L1 ( Optional) If a paper jam occurs inside the inser tion unit of the Document Inser tion/F olding Unit or Document I nsertion Unit, a screen similar to the one shown below appears on the touch panel displa y. Check the lo[...]

Clearing Paper Jams 2-23 2 Troubleshooting Inser tion Unit 1 Open the top cov er of the Document Inser tion/Folding Unit or Document Insertion Unit. 2 Remove an y jammed paper from the top co ver . 1. Remove all of the paper that is not jammed. 2. Remove any jammed paper . 3. Close the top cov er . 3 Open the front co ver and the insertion unit. 1.[...]

Clearing Paper Jams 2-24 2 Troubleshooting 4 Remove an y jammed paper from the delivery unit. 1. Open the delivery unit. 2. Remove any jammed paper . 3. Close the delivery unit. 5 Close the insertion unit and the front cov er . 1. Close the insertion unit. 2. Close the front cov er . 6 F ollow the instructions on the touch panel display . Inside th[...]

Clearing Paper Jams 2-25 2 Troubleshooting 2 Open the upper delivery guide. 3 Remove an y jammed paper . 4 Close the upper delivery guide.[...]

Clearing Paper Jams 2-26 2 Troubleshooting 5 Open the lower deliv er y guide. 6 Remove an y jammed paper from the low er delivery guide. 1. Remove any jammed paper . 2. Close the lower delivery guide. 7 Close the front c over . 8 F ollow the instructions on the touch panel display .[...]

Clearing Paper Jams 2-27 2 Troubleshooting Document Inser tion/F olding Unit-H1 (Folding Unit) ( Optional) If a paper jam occurs inside the Document Inser tion/Folding Unit, a scr een similar to the one shown below appears on the touch panel display . Check the location of the paper jam, and follow the pr ocedure described below , and the procedure[...]

Clearing Paper Jams 2-28 2 Troubleshooting 3 Pull out the Document Insertion/Folding Unit. 4 Remove an y jammed paper from the exit slot. 1. Push out an y jammed paper toward the exit slot. 2. Remove any jammed paper . 5 Remove an y jammed paper from the left guide. 1. Open the left guide. 2. Remove any jammed paper fr om the inside guide. 3. Remov[...]

Clearing Paper Jams 2-29 2 Troubleshooting 6 Remove an y jammed paper from the right guide. 1. Open the right guide. 2. Remove any jammed paper . 3. Close the right guide. 7 Close the left guide, and return the Document Insertion/Folding Unit to its original position. 1. Close the left guide. 2. Return the Document Inser tion/Folding Unit to its or[...]

Clearing Paper Jams 2-30 2 Troubleshooting External 2/3 Hole Puncher-A1 ( Optional) If a paper jam occurs inside the External 2/3 Hole Puncher , a screen similar to the one shown belo w appears on the touch panel display . Check the location of the paper jam, and follow the pr ocedure described below , and the procedure that appears on the touch pa[...]

Clearing Paper Jams 2-31 2 Troubleshooting 3 Open the front co ver of the finisher . Staple Finisher Book let Finisher 4 Open the top cov er of the finisher . If the Document I nsertion/Folding Unit unit is attached, lift the insertion unit. 5 Open the delivery guide. * * Delivery Guide[...]

Clearing Paper Jams 2-32 2 Troubleshooting 6 Open the top cov er of the puncher unit. 7 Remove an y jammed paper from the puncher unit and the finisher . 8 Close the delivery guide.[...]

Clearing Paper Jams 2-33 2 Troubleshooting 9 Close the top co ver of the finisher . 10 Close the cov ers. 1. Close the front cov er of the finisher . 2. Close the top cov er of the puncher unit. If the Document Inser tion/Folding Unit or Document Inser tion Unit is attached to the main unit, close the insertion unit. 3. Close the front cov er of th[...]

Clearing Paper Jams 2-34 2 Troubleshooting Staple F inisher-E1/Book let Finisher-E1 ( Optional) If a paper jam occurs inside the top cover of the S taple Finisher/Booklet Finisher or the output delivery unit, a screen similar to the one shown below appears on the touch panel displa y. Check the location of the paper jam, and f ollow the procedure d[...]

Clearing Paper Jams 2-35 2 Troubleshooting 3 Remove an y jammed paper , and close the top cov er of the finisher . 1. Remove any jammed paper . 2. Close the top cov er of the finisher . If you open the Document Inser tion/Folding Unit or Document Inser tion Unit in step 1, close the insertion unit. 4 Close the front c over of the finisher . 5 F oll[...]

Clearing Paper Jams 2-36 2 Troubleshooting 2 Open the front co ver of the finisher . Staple Finisher Book let Finisher If the Document I nsertion/Folding Unit or Document Inser tion Unit is attached, open the insertion unit. (See e -Manual > Optional Pr oduc ts/Software.) 3 Open the top cov er of the finisher . * * T op Cover 4 Open the delivery[...]

Clearing Paper Jams 2-37 2 Troubleshooting 5 Remove an y jammed paper . 6 Close the delivery guide. When closing the delivery guide, be careful not to get y our fingers caught, as this may result in personal injury . 7 Close the top co ver and front co ver of the finisher . 1. Close the top cov er . If you open the Document Inser tion/Folding Unit [...]

Clearing Paper Jams 2-38 2 Troubleshooting Book let F inisher-E1 (Optional) If a paper jam occurs inside the front cov er or the saddle stitcher unit of the Book let Finisher , a screen similar to the one shown below appears on the touch panel display . Check the location of the paper jam, and follow the procedur e described below, and the procedur[...]

Clearing Paper Jams 2-39 2 Troubleshooting 3 Remove an y jammed paper from the upper delivery guide. * 1. Tilt the upper delivery guide to the right. 2. Remove any jammed paper . 3. Return the upper delivery guide to its original position. Springs are attached to the upper delivery guide, so it returns to its original position when released. * Uppe[...]

Clearing Paper Jams 2-40 2 Troubleshooting Saddle Stitcher Unit 1 Open the front co ver of the finisher . 2 T urn the small k nob on the right in the direction of the arrow (coun terclockwise). 3 While pushing in the larger knob on the left, turn it in the direction of the arrow (clockwise). 4 Remove an y jammed paper protruding from the saddle sti[...]

Clearing Paper Jams 2-41 2 Troubleshooting 5 Remove an y jammed paper from the low er delivery guide. * 1. Tilt the lower deliv er y guide to the right. 2. Remove any jammed paper . 3. Return the lower delivery guide to its original position. * Lower Delivery Guide 6 Close the front c over of the finisher . 7 F ollow the instructions on the touch p[...]

Clearing Paper Jams 2-42 2 Troubleshooting 2 Open the front co ver of the main unit. 3 Remove an y jammed paper . If you pull the jammed paper gently and you can pull out, remove the paper . If the edge of the paper can be seen a little, you may not be able to pull out the paper from the output tra y. In this case, turn the knob to the left twice o[...]

Clearing Paper Jams 2-43 2 Troubleshooting 4 Pull out the fixing transport unit. 1. Move the green lev er in the direction of the arrow . 2. Pull out the fixing transport unit. 5 Remove an y jammed paper from the left guide. 1. Open the left guide. 2. Remove any jammed paper . 6 Remove an y jammed paper from the fixing unit. If you cannot pull out [...]

Clearing Paper Jams 2-44 2 Troubleshooting 7 Remove an y jammed paper from the low er guide. 1. Open the lower guide , holding by the green tab. 2. Remove any jammed paper . 3. Close the lower guide . 8 Remove an y jammed paper from the fixing unit. 1. Pull the paper gently . 2. While pulling the paper , turn the k nob to the left. 3. Close the lef[...]

Clearing Staple Jams 2-45 2 Troubleshooting Clearing Staple Jams If a staple jam occurs, follow the pr ocedure described below to remo ve the jammed staples. Staple F inisher-E1/Book let Finisher-E1 ( Optional) If a staple jam occurs in the stapler unit of the Staple Finisher or Booklet F inisher , or inside the saddle stitcher unit of the Book let[...]

Clearing Staple Jams 2-46 2 Troubleshooting 3 Push down the tab on the staple case . 4 Remove all of the staples , and return the tab on the staple case to its original position. 1. Remove all of the staples that slide from the staple case . 2. Return the tab on the staple case to its original position. 5 Gently push the staple case back into the s[...]

Clearing Staple Jams 2-47 2 Troubleshooting Saddle Stitcher Unit If necessary, make sure to r emove all of the paper in the Booklet tray before clearing a staple jam inside the saddle stitcher unit. This procedur e is necessar y only if the Booklet Finisher is attached. 1 Open the front co ver of the finisher . 2 Pull out the saddle stitcher unit, [...]

Clearing Staple Jams 2-48 2 Troubleshooting 4 On the staple case, push down P ar t A, and push up Part B. A B 5 Remove an y jammed staples, and return P ar t B to its original position. B 6 Return the staple car tridge to its original position.[...]

Clearing Staple Jams 2-49 2 Troubleshooting 7 Pull the stapler unit tow ards you, push it down in to its original position, and then push the saddle stitcher unit back into its original position. 1. Push the stapler unit of the saddle stitcher unit to wards you, and then push it down into its original position. 2. Gently push the saddle stitcher un[...]

List of Error Messages 2-50 2 Troubleshooting List of Error Messages This section explains the various messages that appear on the touch panel display , along with possible causes and remedies. F or explanations of messages that are not listed here , see e -Manual > Using the Machine to Send/R eceive a F ax, S can and Send, Quick Menu, Network, [...]

List of Error Messages 2-51 2 Troubleshooting Return page 1 to the top, and then pr ess the [Star t] key . (Data for the scanned original has exceeded limits on the size that can be handled b y this machine. Automa tically adjust settings and tr y again.) Cause Scanning has stopped because the da ta size of the scanned original exceeds the maximum [...]

List of Error Messages 2-52 2 Troubleshooting Remove the original from the plat en glass. Cause A n original remains on the platen glass. Remedy Remove the original fr om the platen glass, and place the new original. Remove the original from the f eeder . Cause T he machine cannot scan your original using the feeder . An original is placed in the f[...]

List of Error Messages 2-53 2 Troubleshooting Check covers ar e closed. Cause T he cover of the optional equipment is open. Remedy1 Check that the co ver of the Paper Deck Unit-A1 or P aper Deck Unit-D1 is closed. Remedy2 Check that the co ver of the Staple Finisher or Booklet Finisher is closed. Remedy3 Check that the co ver of the Document Inser [...]

List of Error Messages 2-54 2 Troubleshooting List of Error C odes without Messages If a job or operation does not complete successfully , check the error code, and perform the necessar y operations according t o the error code display ed. Y ou can check the error code on the Details screen when you press [L og] on the Status Monitor/Cancel screen.[...]

List of Error Messages 2-55 2 Troubleshooting # 402 Cause W hile the data, such as image data, was being transferred to the memory media, some error occurred because the unauthorized character was included in the file name. Remedy Rename the file. # 403 Cause T he job failed because the same file name existed. Generally , if the same file name exis[...]

List of Error Messages 2-56 2 Troubleshooting # 410 Cause T he files cannot be stored because there are too man y jobs waiting to be stored. Remedy T ry storing the files again af ter the previous job finishes being stor ed. # 411 Cause T he files are already locked by the other operations. Remedy W ait a few moments, and try processing the job aga[...]

List of Error Messages 2-57 2 Troubleshooting # 759 Cause A n error occurred while sending to the URL of a User Inbox. Remedy Contact your S ystem Manager . # 807 Cause Y ou do not have the access privilege to the specified directory. Remedy Set the access privilege to the dir ec tory in the ser ver , resend the file to the directory with the acces[...]

List of Error Messages 2-58 2 Troubleshooting # 849 Cause Device inf ormation could not be delivered because the client machine is proc essing a job. Remedy T ry delivering device information again after the client machine finishes processing the job . # 850 Cause Device inf ormation could not be delivered because a screen r elating to the device i[...]

List of Error Messages 2-59 2 Troubleshooting # 854 Cause Device inf ormation could not be delivered because the client machine has Restrict Receiving Device Information in Device Information Delivery Settings in Management Settings (from the Settings/Registration screen) set to ‘On ’ . Remedy T ry delivering device information again after sett[...]

List of Error Messages 2-60 2 Troubleshooting # 861 Cause A n error occurred while processing PDL data or image data. Remedy Confirm the print settings y ou made when printing from a computer . # 862 Cause 1 The booklet trays have ex ceeded their stacking limits. (See Getting Started .) Remedy Change the print data or print settings, and try printi[...]

If Memory Becomes Full during Scanning 2-61 2 Troubleshooting If Memor y B ecomes F ull during Sc anning If memor y becomes full during the scanning of originals, a screen indicating that the memory is full appears on the touch panel display . The machine ’ s memor y can store appro ximately 8,200 pages of scanned images. Approxima tely 8,000 pag[...]

Service Call Message 2-62 2 Troubleshooting Ser vice Call Message If a malfunction occurs and the machine cannot operate normally , a screen similar to the one shown below is display ed. Follow the instructions that appear on the touch panel display . Even when the machine cannot operat e normally, some functions may still be available. When the me[...]

Service Call Message 2-63 2 Troubleshooting 1 Press the main pow er switch to the “ ” side. When operating the main power switch, open the main power swit ch cover . 2 W ait at least 10 seconds after the main pow er indicator is turned off , and then turn the main power switch back to “I“ side. When operating the main power switch, open the[...]

Service Call Message 2-64 2 Troubleshooting Setting the Limited F unc tions Mode from the Ser vice Call Message Screen If the Ser vice Call Message screen appears indicating a malfunction of a Finishing mode , you can clear it by turning the Limited F unc tions Mode ‘On ’ to temporarily limit the use of the finishing modes. Ho wever , after the[...]

Service Call Message 2-65 2 Troubleshooting 3 Press the main pow er switch to the “ ” side. When operating the main power switch, open the main power swit ch cover . 4 W ait at least 10 seconds after the main pow er indicator is turned off , and then turn the main power switch back to “I“ side. When operating the main power switch, open the[...]

When the Power Does Not Turn ON 2-66 2 Troubleshooting When the P ow er Does Not T urn ON If you cannot operate the machine, ev en though the main power switch and the contr ol panel power switch are both turned ON, always check that the br eaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon [...]

Printer/Fax Driver Troubleshooting 2-67 2 Troubleshooting Prin ter/F ax Driver T roubleshooting See the “ T roubleshooting” in the driver help to resolve problems when using a print er driver or fax driver for Windows . I n this section, screens for the printer driver ar e used.[...]

Printer/Fax Driver Troubleshooting 2-68 2 Troubleshooting[...]

3-1 $) "15& 3 3 Appendix This section includes the index. I n d e x .......................................................................................................3 - 2[...]

Index 3-2 3 Appendix Index A Abbreviations Used in This Manual, ix B Booklet Finisher Clearing paper jams, 2-34, 2-38 Clearing staple jams, 2-45 Replacing the staple cartr idge in the saddle stitcher unit, 1-30 Replacing the staple cartr idge in the stapler unit, 1-26 Breaker , 2-66 C Cleaning Automatic f eeder cleaning, 1-41 Cleaning the touch pan[...]

Index 3-3 3 Appendix Left Guide, 1-5 Loading paper , 1-3 Loading tab paper , 1-6 Proc edure to remove the jammed paper effectively , 2-3 Paper Jams Copy T ray , 2-41 Document Inser tion/Folding Unit , 2-27 Duplex Color Image Reader Unit, 2-17 External 2/3 Hole Puncher , 2-30 Fr ont cover of the Booklet Finisher , 2-38 Inser tion Unit of the Documen[...]

Index 3-4 3 Appendix[...]

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