Canon PIXMA MX310 manual

QT51366V01 series Quick St art Guide QT5-1366-V01 XXXXXXXX © CANON INC. 2007 PRINTED IN THAILAND The following FINE Cartridges are compatible with this product. For information on product specificat ions, please visit our website at www .usa.canon.com Quick S t art Guide Office All-In-One series[...]

Ordering Information For additional supplies, use the foll owing descriptions and order number s. Description Order # FINE Cartridges PG-30 Black 1899B002 CL-31 Color 1900B002 PG-40 Black 0615B002 CL-41 Color 0617B002 PG-50 Black 0616B002 CL-51 Color 0618B002 Canon S pecialty Papers All Occasion Photo Cards (4" x 8"/ 50 sheets) 1029A069 G[...]

Office All-In-One Quick St art Guide series[...]

Canon PIXMA MX310 series Office All-In-One Quick S tart Guide. Copyright This manual is copyrighted by Canon U.S.A., Inc. wi th all rights reserved. Under the copyright laws, this manual may not be reproduced in an y form, in whole or in part, without the prior written consent of Canon U.S.A., Inc. © 2007 Canon U.S.A., Inc. Disclaimer Canon U.S.A.[...]

T able of Content s 1 Before Using the Machine ............................. 2 Operation Panel.......................... ................. ... 2 Menu Items .......................... ................. .......... 4 Turning the Machine On and Off .................... 6 Handling the Ori ginal Document ............... ...... 8 Loading Printin g Paper .[...]

2 Before Using the Machine Before Using the Machine Operation Panel (1) ON/OFF butto n / Power lamp T urns the machine on and off. Lights or flashes green to indicate the power status. Before turning on the machine, make sure the Document Cover is closed. (2) COPY button Switches the machine to copy mode. (3) In Use /Memory lamp Flashes when the te[...]

3 Before Using the Machine (14) Coded Dial button Press this button and a two-digit code to dial a pr e-registered fax/telephone number . (15) T one button Switches temporarily to tone dialing. Also changes the mode when entering characters. (16) OK b utton Finalizes your selection for the menu or setting item. Dismisses the error message and resum[...]

4 Before Using the Machine Menu Items Press the Menu button to display the menu items. Y ou can specify the special copy settings, various fax settings, or perform the machine maintenance by using these menu items. Press the Settings button to display the setting items in copy mode or fax mode. Y ou can specify the various print settings in copy mo[...]

5 Before Using the Machine z FA X m o d e Menu button F AX SETTINGS RECEIVE MODE SET (p age 47) F AX PRIORITY MODE FA X O N LY M O D E DRPD *3 NETWORK SWITCH *2 TEL PRIORITY MODE MEMORY REFERENCE (page 54) PRINT MEMORY LIST PRINT DOCUMEN T DELETE DOCUMENT PRNT REPORT/LIST (page 57) ACTIVITY REPORT SPEED DIAL LIST USER’S DA T A LIST MEMORY LIST CO[...]

6 Before Using the Machine T urning the Machine On and Off T urn on the machine before printing.  T urning on the Mac hine Before turning on the machine, confirm the following. z The FINE Cartridges a re installed properly . If you are using the machine connected to a computer, confirm also the following. z The machine is connected to your compu[...]

7 Before Using the Machine z Screen-saver M ode The LCD goes out if the machine is not operated for about five minutes*. Perform a print operation to resto re the display . * Y ou cannot change the wait time before the LCD goes out. Note When you wa nt to restore the d isplay , perform any operation su ch as copying, faxing, or scann ing, or press [...]

8 Before Using the Machine Handling the Original Document This section describes how to load the orig inal document on the Platen Glass or the ADF .  Original Document Requirements The original documents you load on the Platen Glass or the ADF for copying, scanning, or faxing must meet these requirements:  Loading Original Document s Load ori[...]

9 Before Using the Machine z Using the Platen Glass 1 Load the original document on the Platen Glass. (1) Lift the Document Cover . (2) Load the original with the side to be co pied, scanned, or faxed facing down on the Platen Glass. Place the original in landscape orientation and align the upper corner of it with the alignment mark as shown in the[...]

10 Before Using the Machine z Using the ADF 1 Remove any documents from the Platen Glas s. 2 Open the Document T ray . 3 Load the document in the ADF . Load the document with the side you want to copy , scan, or fax facing up in the ADF . 4 Adjust the Document Gui des to match the document wi dth. Note Set a document o n the Platen Gl ass if you wa[...]

11 Before Using the Machine Loading Printing Paper This section describes how to load printing paper in the Rear Tray . z Using S pecialty Media Canon recommends that you use Canon genuine media to ensure optimal print qua lity . z Photo Quality Media z Glossy Photo Paper z Matte Photo Paper z Photo Paper Plus Double Sided z Photo Paper Plus Glossy[...]

12 Before Using the Machine  Paper Handling z Recommended Paper and Requirement s *1 Paper with a Model Number is Canon specialty me dia. Refer to the instruction manua l supplied with the paper for detailed informat ion on the printable side and notes on handling paper . For information on the paper sizes availab le for each Canon genuine paper[...]

13 Before Using the Machine *3 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either ve ry high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to around half (aroun d 0.2 inches / 5 mm in paper stack height). *4 Available[...]

14 Before Using the Machine  Loading Paper 1 Flatten the four corners of the paper before loading it. Import ant z Load A4, Lett er , or Legal-sized plain paper when rec eiving faxe s. z If you cu t plain paper to 4" x 6" / 101.6 x 1 52.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39" / 54.0 x 86 .0 mm (credit ca [...]

15 Before Using the Machine 2 Prepare to load paper . (1) Open the Rear Tr ay and pull out the Paper Support. Put your finger in the rounded indent of the Paper Support and pull it out until it stops. (2) Open the Paper Output Tr ay . Put your finger in the rounded indent beside the Paper Output Tray and open it gently . (3) Open the Output Tray Ex[...]

16 Before Using the Machine  Loading Envelopes Use either European DL or US Comm. Env . #10-sized envelope. 1 Prepare the envelopes. z Press down on all four corners and edges of the envelop es to flatten them. z If the envelopes are curled, hold the opposite cor ner s and gently twist them in the opposite direction. z If the flap of an envelope[...]

17 Before Using the Machine 2 Load the envelop es. (1) Load the envelope against the right side of the Rear Tray . Load with the address side facing UP and the rear flaps DOWN on the left. Up to 10 envelopes can be loaded at once. (2) Pinch the Paper Guide and slide it against the left side of the envelope. (3) Set the Paper Thickness Lever to the [...]

18 Before Using the Machine  Loading Small-Sized Paper Y ou can use 4" x 6" / 101. 6 x 152.4 mm, 5" x 7 " / 127.0 x 177.8 m m, and Credit card- sized papers. 1 Load the paper . (1) Load the paper against the right side of the Rear Tray with the print side facing UP . (2) Pinch the Paper Guide and slide it against the left sid[...]

19 Copying Copying Making Copies This section describes the ba sic procedure to make copies. 1 T urn on the machine. See “T urning the Machine On and Off” on page 6. 2 Press the COPY button. 3 Load paper . See “Loading Printing Paper” on page 1 1. 4 Load the original on the Platen Glass or the ADF . See “Loading Original Documents” on p[...]

20 Copying  PA G E S I Z E Select the page size of the loaded paper . 8.5"x1 1" / 8.5x14 / A4 / B5 / A5 / 4"x6" / 5"x7" / CREDIT CARD SIZE  MEDIA TYPE Select the media type of the loaded paper . PLAIN P APER / PHOTO P APER PRO / PHOT O P APER PLUS / MA TTE PHOTO P APR / GLOSSY  INTENSITY Change the intensity .[...]

21 Copying Using Useful Copy Functions For details, refer to “Using Useful Copy Functions” in the User ’s Guid e on-screen manual. Reducing or En larging a Copy (ENLARGE/RED UCE) Copying Thick Originals Such as Bo oks (FRAME ERASE) Copying on Stickers (STICKER COPY) Copying w ithout Bord ers (BORDERLESS COPY) Repeating an Image on a Page (IMA[...]

22 Printing from Your Computer Printing from Y our Computer This section describes procedure for basic printing. Printing with Windows 1 T urn on the machine and loa d the paper in the machine. See “T urning the Machine On and Off” on page 6 and “Loading Printing Paper” on page 1 1. 2 Create a document or open a fi le to print using an appr[...]

23 Printing from Your Computer Printing with Macintosh 1 T urn on the machine and loa d the paper in the machine. See “T urning the Machine On and Off” on page 6 and “Loading Printing Paper” on page 1 1. 2 Create a document or open a fi le to print using an approp riate application software. 3 Select Page Setup on the application software?[...]

24 Scanning Images Scanning Images Y ou can scan images from the machine to a com puter without printing them and save them in popular image types such as JPEG , TIFF , bitmaps, or PDF . If you are scanning printe d text, you can use the OCR (Optical Character Recognition) software to convert it to text data. Scanning Methods Y ou can select from t[...]

25 Printing Photographs Di rect ly from a Compliant Device Printing Photographs Directly from a Compliant Device Y ou can connect a PictBridge compliant device such as a digital camera, camcorder , or mobile phone using a USB cable recommended by the device’s manufacturer , and print recor ded images directly without using a computer . z Connect [...]

26 Printing Phot ographs Direc tl y from a Compliant Device 2 Connect the PictBridge compliant device to the machine. (1) Make sure that the PictBridge compliant device is turned off. (2) Connect the PictBridge compliant device to the machine using a USB cable recommended by the manufacturer of the device. The device turns on automatically . If you[...]

27 Printing Photographs Di rect ly from a Compliant Device About PictBridge Print Settings  Settings on a Pic tBridge Compliant Device This section describes the print settings on a PictBridge compliant device. When operating the device, be sure to follow the instruct ions giv en in the instruction manual of your PictBridge compliant devi ce. z [...]

28 Printing Phot ographs Direc tl y from a Compliant Device z Layout Setting V arious layout options are available. z Bordered/Borderless: Y ou can select whether or not to print an image with a border . z N-up: Y ou can use this option when printing on sticker paper , or A4- or L etter-sized paper . S ticker paper: When you select 10 x 15 cm/4&quo[...]

29 Printing Photographs Di rect ly from a Compliant Device  Setting on the Machine This section describes the PictBr idge print settings on the machine. Set the print settings to Default on the PictBrid ge compliant device when you want to prin t according to the settings on the machine. z Displaying the PictBridge Settings Scr een and Specif yi[...]

30 Faxing Faxing Prep aring the Machine for Fax T ypical examp les of connecting the machine are des cribed below . The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly .  Methods of Connecting Exte rnal Devices z Connecting to an Analog Line (A) T elepho ne line (analog) z Connecting a T elephone o[...]

31 Faxing z Connecting a T elephone or Answe ring Machine via a Computer (A) Computer (B) T elephone or Answer ing machine Users in the UK If the connector of the external de vice cannot be connected to the jack on the machine, you w ill need to purchase a B.T . adapter to co nnect as follows: Connect the external device line to the B.T . adapt er [...]

32 Faxing  Methods of Connecting the V arious Lines The following are some basic connection scheme s that apply when you are connecting to a non- analog telephone line. These are examples and are not guaranteed to suit every connecting conditions. For details, refer to the instruction man ual supplied with t he network device (contro l devices s[...]

33 Faxing 4 Press the [ or ] button to select the telephone line type, then press the OK button. ROT AR Y PULSE: Suitable for pulse dialin g. TOUCH TONE: Suitable for tone dialing. 5 Press the Stop/Reset butto n. Note Y ou cannot use ROT ARY PULSE depending on the country or region of pur chase.[...]

34 Faxing Registering Sender Information A fax you receive may have information, such as the send er ’s name or the company name, the sender ’s phone or fax number , and the date and time of the transmissio n, printed in small type at the top of each page. Such sender information is called Transmit T erminal Identification, or TTI. Y ou can reg[...]

35 Faxing  Guidelin es for Enteri ng Number s, Letters, and Symbols The following characters are assigned to the Numeric buttons. * SP indicates a space. Follow the procedure below to enter letters and numbers when you regist er names and fax/ phone numbers for the sender information or a coded speed dial. 1 Press the button to switch to upperca[...]

36 Faxing  Entering the Date and T ime 1 Press the FA X button, then press the Menu b utton. 2 Press the [ or ] button to select USER SETTINGS , then press the OK button two times. 3 Press the Numeric buttons to enter the da te and time (in 24-hour forma t), then press the OK button. Enter only the last two digits of the year . 4 Press the Stop/[...]

37 Faxing 5 Press the OK button. 6 Press the Numeric buttons to enter your name (max. 24 characters, inclu ding spaces), then press the OK button. 7 Press the Stop/Reset butto n.  Setting Daylight Saving T ime (Summer T ime) Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward or back at certain p[...]

38 Faxing (2) Press the [ or ] button to select the month when summer time starts, then press the OK button two times. (3) Press the [ or ] button to select the week when summer time start s, then press the OK button two times. (4) Press the [ or ] button to select the day of the week when summer time starts, then press the OK button two times. (5)[...]

39 Faxing Registering the Destination  Registering Coded S peed Dialing Coded speed dialing allows you to dial fax/te lephone numbers by simply pressing a few buttons. T o dial the number , press the Coded Dial bu tton, enter the two-digit code assigned to that number . Before you can use coded speed dialin g, you need to register the recipient?[...]

40 Faxing 6 Press the Stop/Reset butto n.  Changing or Deleting a Regis tered Information z T o Change a Register ed Number or Name: 1 Follow the procedures from step 1 to 3 under “Registeri ng Coded S p eed Dialing” on pa ge 39. 2 Press and hold the [ button to delete the registered number . 3 Press the Numeric buttons to enter the ne w num[...]

41 Faxing 5 Press the [ or ] button to select the sorting way , then press the OK button. YES: Prints the list with the destination nam e (DESTINA TION ID) in alphabetical order . NO: Prints the list with the registered entries in numerical order .[...]

42 Faxing Sending Faxes  Flow of Sending Faxes The operation flow of sending faxes is as follow s. Step 1 Load the original to send on the Platen Glass or the ADF . See “Loading Original Documents” on page 8. Step 2 Adjust the fax quality and scan contrast. See “Adjusting the Scan Contrast or the Image Qua lity (Fax Resolution)” on page [...]

43 Faxing z Adjusting the Image Quality (Fax Resolutio n) Y ou can adjust the image quality (fax resoluti on) of the document you sen d. The higher you set the image quality setting, the better the output quality will be at the other end, but the longer it will take for the transmission. Adjust the image quality according to the type of document yo[...]

44 Faxing z When the document was lo aded on the Platen Glass: (3) When the following message is displayed, load the next page on the Platen Glass. If you have only one page of document to scan, go to step (6). (4) Press the same button as you pressed in step (2). (5) Repeat steps (3) and (4) to scan in all pages of the document. (6) Press the OK b[...]

45 Faxing 5 T alk through the handset to the recipient. If you hear a high-pitched signal instead of the recipient’s voice, go to step 7. 6 Ask the recipient to set recipien t’ s fax machine to receive faxes. 7 When you hear a high-pitched signal, press the Color button for color sending, or the Black button for black & whi te sending. Then[...]

46 Faxing z Redialing There are two methods of redialing: Automa tic redialing and Manual redialing. Automatic redialing is enabled by default. z Automatic Redialing When using memory sending to send a document and the reci pient’s line is busy , the machine will redial the number after a specified interval. Y ou can customize the followi ng auto[...]

47 Faxing Receiving Faxes  Flow of Receiving Faxes The operation flow of receiving faxes is as follows: Step 1 Select a receive mode. See “Selecting the Receive Mode” on page 47. Step 2 Load A4, Letter , or Legal-sized paper . See “Loading Paper” on page 14. Step 3 Confirm the paper settings and adjust them as needed. See “Changing the[...]

48 Faxing z If Y ou W ant to Receive Only Faxes Automatica lly with the Machine, o r Have a Dedicated T elephone Line for Fax Use Only: Select F AX ONL Y MODE. (A) Incoming call (B) Receives faxes automatically . z If Y ou Are Using a Single T elephone Line for Faxes a nd V oice Calls an d Use V oice Calls More Frequently: Select TEL PRIORITY MODE.[...]

49 Faxing z If Y ou Are Using a Single T elephone Line for Faxe s and V oice Calls an d W a nt to Receive Faxes Automati cally: Select F AX PRIORITY MODE. (A) Incoming call (B) V oice call: The ma chine will ri ng. Pick up the handset, then press the Stop/Reset button to answer the call. (C) Fax: The machine receives faxes a utomatically . Note z S[...]

50 Faxing z If Y ou Subscribe to a Distinct ive Ring Pattern Detection (DRPD) Service with Y our T elephone Comp any (US and Canada only) : Select DRPD. (A) Incoming call (B) V oice call: The t elephone will ring. Pick up the handse t to answer the call. (C) Fax: The fax is received automatically when the machine detects the registered fax ring pat[...]

51 Faxing  Setting the Receive Mode 1 Press the FA X button, then press the Menu b utton. 2 Press the OK button. 3 Press the [ or ] button to select the receive mode. 4 Press the OK button. The receive mode will be displayed on the bottom left of the LCD. (A) Receive mode FA X O N LY : T he receive mode is FA X O N LY M O D E . TEL 1ST : The rec[...]

52 Faxing  Changing th e Print Settings Load A4, Letter , or Legal-sized plain paper in the Rear Tray to print the fax. 1 Press the FA X button, then press the Settings button. 2 Press the [ or ] button to select the page size from A4 , 8.5" x 1 1" , or 8.5 x 14 . 3 Press the OK button. 4 Press the [ or ] button to select PLAIN P APER [...]

53 Faxing Using Other Useful Receiving Functions  Memory Receiving If the machine receives a fax under one of the foll owing conditions, the mach ine will not be able to print the received fax and will store it in its memory . “ RECEIVED IN MEMOR Y ” is displayed in fax mode. When the problem is resolved as descr ibed, the fax sto red in mem[...]

54 Faxing Document S tored in Memory  Printing a List of Docume nts in Memory The machine can print a list of documents stor ed in memory (the memory list) showing the transaction number (TX/RX NO.), transaction m ode, recipient, number of pages, date, and transmission time of each document. When printin g or deleting documents in memory , speci[...]

55 Faxing 4 Press the [ or ] button to select PRINT DOCUMENT or DELETE DOCUMENT . z If you select PRINT DOCUMENT : (1) Press the OK button. (2) Press the [ or ] button to select the transaction number (TX/RX NO.) of the document you want to print, or enter the number by pressing the N umeric buttons. If you are unsure of the transaction number , pr[...]

56 Faxing  Checking a Document’ s Details in Memory If the machine was not able to print a received fax when the machine is in one of the following situations, the fax is automatically stored in memor y . z If ink is low or has run out while receiving a fax z If the paper size/type setting is incorrect z If the paper run out while receiving a [...]

57 Faxing Summary of Report s and Lists The table below shows the reports and list s that can be printed from the machine. Refer to the pages indicated for more details.  Activity Re port Prints the history of sent and received faxes. The ma chine is factory-set to print an Activity report after every 20 transactions. Y ou can also disable autom[...]

58 Faxing  User ’ s Dat a List The User ’s data list enables you to confirm the cu rrent settings of the machine as well as the registered sender information. See “R egistering Sender Information” on page 34. z Printing the User ’ s Dat a List 1 Press the FA X button, then press the Menu b utton. 2 Press the [ or ] button to select PRN[...]

59 Routine Main tenance Routine Maintenance When Printing Becomes Fain t or Colors Are Incorrect When printing becomes faint or colors are incorre ct, the print head nozzles on FINE Cartridges are probably clogged. Print the nozzle check pattern to confirm the co ndition of the nozzles and then perform Print Head Cleaning. If print results are not [...]

60 Routine Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. 1 Make sure that the machine is turned on, then load a sheet o f A4 or Letter-sized plain paper in the Rear Tray . 2 Open the Paper Output Tray , then set the Pape r Thickness Lever . (1) [...]

61 Routine Main tenance Examining the Nozzle Check Pattern Examine the nozzle check pattern, and perform cleaning if necessary . 1 Check the nozzle check pattern you printed. (1) If lines of this pattern are missing, the print head nozzles need cleaning. Example: When lines are missing (Black ink) (2) If these patterns have white streaks, the print[...]

62 Routine Maintenance Print Head Cleaning Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern. Cleaning unclogs the nozzle s and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in t he ink absor ber . Cleaning the Print Head consume s ink, so p[...]

63 Routine Main tenance Print Head Deep Cleaning If print quality does not impr ove by standard Print Head Cleaning, try Print Head Deep Cleaning, which is a more powerful process. Note that cl eaning the Print Head causes used ink to be absorbed in the ink absorber . Print Head Deep Cleaning consumes more ink tha n standard Print Head Cleaning, so[...]

64 Routine Maintenance Aligning the Print Head If ruled lines are printed misaligned or print result s are otherwise unsatisfactory , adjust the print head position. 1 Make sure that the machine is turned on, th en load two sheets of A4 or Letter-sized plain paper in the Rear Tray . 2 Open the Paper Output Tray , then set the Paper T hickness Lever[...]

65 Routine Main tenance (2) Repeat the procedure until you finish inputting the pattern number for column L. (3) Confirm the displayed message and press the OK button. The second pattern is printed. (4) Check the printed patterns and press the [ or ] button to select the numb er of the pattern in column M that has the least noticeable streaks, then[...]

66 Routine Maintenance Replacing a FINE Cartridge This section explains the way to confirm the ink status and the procedure to replace FINE Cartridges. When ink runs out or other errors occur , an error message is displayed on the LCD t o inform you of the error . See “An Error Message Is Displayed on the LCD” on page 78 and confirm how to hand[...]

67 Routine Main tenance z With the Computer Scr een Y ou can confirm the status of each FINE Cartri dge on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). (A) Confirm whether any sy mbols are displayed here. The function for detecting the remaining ink level is disabled. The statuses of a Color and Black FINE Cartridg[...]

68 Routine Maintenance Follow the procedure below to open each of th e confirmation screens. 1 Open the printe r properties dialog box. Refer to “Opening the Printer Propert ies Dialog Box Directly from Cont rol Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the User ’s Guide on-screen manual. 2 Click Vi ew Printer S t[...]

69 Routine Main tenance  Replacing FINE Ca rtridges When FINE Cartridges run out of ink, re place them using the followin g steps. 1 Make sure tha t the machine is turne d on, lift the Scanning Uni t (Printer Cover) with bot h hands, then pull th e Scanning Unit Support (A) down into place. The FINE Cartridge Holder moves to the left. Import ant[...]

70 Routine Maintenance 2 Remove the empty FINE Cartridge. (1) Push down the FINE Cartridge. (2) Remove the FINE Cartridge. 3 Prepare the replacem ent FINE cartridge. (1) Unpack a new FINE Cartridge and remove the orange protective tape (A) gently . Caution z Do not hold th e FINE Cartridge Ho lder to stop o r move it. z Do not touch t he metallic p[...]

71 Routine Main tenance 4 Install the FINE Cartridge. (1) Insert a new FINE Cartridge all the way into the appropriate slot. The Black FINE Cartridge should be installed into the left slot ( ) and the Color FIN E Cartridge should be into the right slot ( ). (2) Push up the FINE Cartridge until it clicks into place. 5 Lift the Scanning Unit (Printer[...]

72 Routine Maintenance Keeping the Best Printing Result s T o avoid drying of the Print Head and cl ogging of the nozzles, note the following.  When Y ou T urn Off the Machine Follow the procedure below to turn o ff the machine. (1) Press the ON/OFF button to turn off the machine. (2) Confirm that the Power lamp has gone out. This takes a few se[...]

73 Routine Main tenance Cleaning Y our Machine This section describes the cleaning procedure that is needed to maintain your machine.  Cleaning the Exterior of the Machine Be sure to use a soft cloth such as eyeglas ses cleaning cloth and wipe off dirt on the surface with it gently . Smooth out wrinkles on the cloth if necessary before cleanin g[...]

74 Routine Maintenance  Cleaning the ADF 1 Open the Document T ray . 2 Open the Feeder Cover . 3 With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Feeder Cover (A). 4 After wiping, close the Feeder Cover by pushing it until it clicks into place. 5 Close the Document Tray . 6 Reconnect the power cord then[...]

75 Routine Main tenance 3 Clean the paper feed roller . (1) Press the Menu button repeatedly until MAINTENANCE appears. (2) Press the [ or ] button to select ROLLER CLEANING , then press the OK button. The paper feed roller will rotate as it is cleaned. 4 Repeat step 3 twice. 5 Make sure that the paper feed roller stops rot ating, then l oad three [...]

76 Routine Maintenance 4 Load this and only this sheet of paper in the Rear Tray with the open side to the fro nt. Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever , refer to “Inside” in “Main Compone nts” of the User’s Guide on-screen manual. 5 Perform bottom plate cleaning. (1) Press the Menu button re[...]

77 Troubleshooting T roubleshooting This section describes troubleshooting tips for problems you ma y encounter when using the machine. z “An Error Message Is Displayed on the LCD” on page 78 z “LCD Cannot Be Seen At All” on page 81 z “An Unintended Language Is Displayed on the LCD” on page 81 z “Cannot Install the MP Drivers” on pa[...]

78 Troubleshooting An Error Message Is Displayed on the LCD If an error message is displayed on the LCD, take the corresponding action described below. Message Action CHECK INK U051/U052/U053/U059 The FINE Cartridge may not be installed properly , or the Cartridge m ay not be compatible with this machine. Open the Scanning Unit (Printer Cover) and [...]

79 Troubleshooting CHECK PRINTER Turn of f the machine, and unplug the power cord of the machine from the power supply . After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative. SCANNER ERROR Make sure that the protective material is removed from th[...]

80 Troubleshooting  Fax Related Mes sages Message Action BUSY/NO SIGNAL z The telephone number you dialed is busy . Try dialing again after waiting for a moment. See “Redialing” on page 46. z The fax number dialed was incorrect. Check the fax number and dial again. z The recipient’s fax machine is not working. Contact the recipient and hav[...]

81 Troubleshooting LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Cause Action The machine is not powered on or the LCD is in the screen-saver mode. z If the Power lamp is off The machine is not powered on. Connect the power cord and press the ON/ OFF button. The machine will power on and the LCD will display a message. z [...]

82 Troubleshooting Cannot Inst all the MP Drivers Cause Action Unable to proceed beyond the Printer Connection screen. If you were unable to proceed beyond the Printer Connection screen, f ollow the procedure below to reinstall the MP Drivers. (1) Click Cancel on the Printer Connection screen. (2) Click Start Over on the Inst allation Failure scree[...]

83 Troubleshooting Cannot Connect to Computer Properly  Printing Speed Is Slow / USB 2.0 Hi-S peed Connection Does Not Work  “This device can perform fast er” Message Is Displayed Installation procedure not followed correctly . Follow the procedure described in your setup sheet for proper installation. If the MP Drivers were not installed[...]

84 Troubleshooting Print Result s Not Satisfactory If the print result is not satisfactory , confirm the paper and print quality settings first. z Do the p age size and media type settings match the size and type of th e loaded p aper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an[...]

85 Troubleshooting  Printing Does Not S tart /Printing Is Blurred/Colors Are W rong/St raight Lines Are Misaligned  White Str eaks Cause Action FINE Cartridge is not installed properly . / There is no ink left. Remove the FINE Cartridge, then reinstall it. Small dusts may be stuck between the contact points. In this case, the print result may[...]

86 Troubleshooting  Printed Paper Curls or Has Ink Blot s  Printed Surface Is Scratched/Paper Is Smudge d Cause Action Paper is too thin. When printing data with high color saturation such as photographs or imag es in deep color , we recommend using Photo Paper Pro or other Canon sp ecialty paper . See “Media Types Y ou Cannot Use” on pag[...]

87 Troubleshooting Paper is curled. For Plain Paper Turn the p aper over and reload it to print on the other side. Leaving the paper loaded in the Rear Tray for a long time may cause the paper to curl. If this happens, load the paper with the other side facing up. It may resolve the problem. We recommend putting unused paper back into the package a[...]

88 Troubleshooting  Colors Are Uneven or Str eaked The Print Result Not Sa tisfactory When Copying If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 84. Printing Does Not St art Cause Action Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and perfor[...]

89 Troubleshooting Paper Does Not Feed Properly The machine is not ready . Check if the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. Note When printing large data such as a photo or graphics[...]

90 Troubleshooting Paper Jams Cause Action Paper jammed in the Paper Output Slot or the Rear Tray . Remove the paper following the procedure below. (1) Slowly pull the paper out, either from the Rear T ray or from the Paper Output Slot, whichever is easier . z If the paper tears and a piece remains inside the machine, turn the machine off, open the[...]

91 Troubleshooting Document Jams Cause Action Document jams in the ADF (Document Tra y ) . Remove the document following the procedure below. (1) Press the Stop/Reset button. (2) If a multi-page document is loaded, remove any pages other than the jammed page from the ADF , then open the Feeder Cover . (3) Remove the jammed page from under the rolle[...]

92 Troubleshooting Document jams in the ADF (Document Tra y ) . (Continued) (5) Close the Feeder Cover. z If documents remain in the ADF after pressing the S top/Reset button during scanning, “ DOCUMENT IN ADF ” appears on the LCD. Press the OK button so that the remaining document is automatically fed out. z When rescanning the document after [...]

93 Troubleshooting Document Jams in the ADF (Document Output Slot). If the document is jammed in the Document Output Slot, pull it out. z When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after remov[...]

94 Troubleshooting Error Message Appears on the Computer Screen  Writing Error/Output E rror/Communication Error Cause Action The machine is not ready . Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flas[...]

95 Troubleshooting  Error No.: 300 Is Displayed  Error No.: 1700/1710 Is Displayed  Error No.: 2001 Is Displayed Cause Action The machine is not ready . Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stop[...]

96 Troubleshooting  Error No.: 2002 Is Displayed Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when print ing directly from a PictBridge compliant device and the countermeasures to clear them. Cause Action PictBridge compliant device is connected via a USB hub. See “UNSUPPORTED USB [...]

97 Troubleshooting Scanning Problems  ScanGear W on’t St art  Other Scanning T roubles Refer to the Scanning Guide on-screen manual. Problems Receiving Faxes  Cannot Receive a Fax, Cannot Print a Fax “No ink”/ “Ink cassette error” z The FINE Cartridge has or may have run out of ink. z The FINE Cartridge may not be installed prope[...]

98 Troubleshooting * Legal may not be available depending on t he country or r egion of purchase.  Machine Does Not Switch Automatically bet ween V oice and Fax Calls *1 This setting is only available in US and Canada. *2 This setting may not be available depending on the country or region of purchase.  Quality of Received Fa x is Poor A pape[...]

99 Troubleshooting  Repeated Errors Occur When Y ou Receive a Fax Problems Sending Faxes  Cannot Send a F ax Cause Action The telephone line condition or the connection is poor . Reduce the reception start speed. Refer to “RX ST ART SPEED” in “FAX SETTINGS” of the User ’s Guide on-screen manual. If there is a poor line or connection[...]

100 Troubleshooting  Cannot Send a F ax Clearly  Repeated Errors Occur When Y ou Send a Fax T elephone Problems  Cannot Dial  T elepho ne Disconnect s During a Call Cause Action The document is not loaded correctly , or the Platen Glass, the inner side of the Document Cover , or the ADF is dirty . z Remove the document, then reload it o[...]

101 Appendix Appendix How to Use the Document ation Provided Printed Documentatio n Setup Sheet Be sure to read this sheet first. This sheet includes instructions for se tting up your machine and getting it ready for use. Quick St art Guide (This guide) Read this guide when starting to use the mach ine. After following instructions in your setup sh[...]

102 Appendix Reading the On-screen Manuals For detailed instructions on installing the on-screen manuals, refer to your setup sheet. Y ou can view the on-screen manuals in the following way: T o view the on-screen manual, doub le-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs ) > Canon [...]

103 Appendix S pecifications General Specifications Printing resolution (dpi) 4800 (horizontal)* x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB 2.0 High S peed* * A computer that complies with USB 2.0 Hi-Speed st andard is required. Since the USB 2.0 Hi-Speed interface is fully upwardly compatib[...]

104 Appendix Fax Specifications Applicable line Public Switched T elephone Network (PSTN) Compatibility G3 / Super G3 (Mono & Color Fax) Data compressing system MH, MR, MMR, JPEG Modem type Fax modem Modem speed 33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19 200 / 16800 / 14400 / 12000 / 9600 / 7200 / 4800 / 2400 bps Automatic fallback T ra[...]

105 Appendix Camera Direct Print (PictBridge) Paper size 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127 .0 x 177.8 mm*, Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter , Wide* * Can be selected only on certain Canon-brand PictBridge compliant devices. Paper type Default (Selections based on the machine setting), Photo [...]

106 Appendix z OmniPage SE: Windows 2000 Professi onal SP2 and SP3 not su pported z MP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only) z Some functions may not be available with Windows Media Center z T o upgrade from Windows XP to Windows Vista, first uninstall sof tware bundled with the Canon inkjet printer . S pecifications are [...]

107 Safety Precautions Safety Precautions Please read the safety warnings and cautions prov ided in this manual to ensure that you use the machine safely . Do not attempt to use the mach ine in any way not described in th is manual. Wa r n i n g z This produ ct emits low level magnetic flux. If you use a ca rdiac pacemake r and feel abnormali ties,[...]

108 Safety Precautions Cleaning the machine Use a damp cloth to clean the machine. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the machine, it could cause a fire or electric shock. Always unplug the machine from the power outlet before cleaning the machin[...]

109 Safety Precautions Working around the machine Never put your hands or fingers in the machine while it is printing. When moving the machine, carry the machine at both ends. Do not place any object on the machine. Do not place metal objects (paper clip s, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the m[...]

110 Safety Precautions Legal Limit ations on Use of Y our Product and Use of Images It may be unlawful to make copies of, scan, print, or use reproductions of the following documents. The list provided is non-exhau stive. When in doub t, check with a legal repr esentative in your jurisdiction. z Paper money z Money orders z Certif icates of deposit[...]

111 Safety Precautions Users in the U.S.A.  Pre-Inst allation Requirement s for MX310 Order Information When ordering service from the telephone compan y for this equipment, the following may be required. Universal Service Order Code (USOC): RJ1 1C The Facility Interface Code (FIC): 02LS2 Service Order Code (SOC): 9.0F  Connection of the Equi[...]

112 Safety Precautions Wa r n i n g The T elephone Co nsumer Protec tion Act of 19 91 makes it unla wful for an y person to u se a computer o r other electr onic device t o send any message via a telephone FAX machine unless such mess age clearly contains in a marg in at the top o r bottom of eac h transmit ted page, or on the first page of the tra[...]

113 Safety Precautions refurbished Product, as determined by the Canon USA repair facility or the ASF . W ar ranty repair or replacement shall not extend the original warrant y period of the Product. A dated proof of purchase is required at the time of warranty ser vice. A copy of your dated bill of sale will satisfy this requirement. This warranty[...]

114 Safety Precautions PROPERTY AND T O OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLEL Y AND DIRECTL Y BY THE NEGLIGENCE OF CANON USA, OR ITS ASF . (SOME ST A TES DO NOT ALLOW THE EXCLUSION OR LIMIT A TI ON OF INCIDENT AL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE[...]

115 Safety Precautions * Support program specifics are s ubject to change without notice . ** InstantExchange warranty service is su bject to th e availability of refurb ished or new replacement units. Canon U.S.A., Inc. One Canon Pla za Lake Success, NY 1 1 042 USA Canon is a registered trademark of Canon Inc. ©2007 Canon U.S.A., Inc. Canon is a [...]

116 Safety Precautions Users in Canada  Pre-Inst allation Requirement s for Canon Facsimile Equipment Notice This equipment meets the applicable Indu stry Canada technical specifications. The Ringer Equivalence Number is an indication o f the maximum number of devices allo wed to be connected to a telephone interface. The terminati on on an inte[...]

117 Safety Precautions Users in New Zealand The grant of a T elepermit for any item of term inal equipment indicates only that T elecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by T elecom, nor does it pr ovide any sort of warranty . Above all, it provides [...]

118 Index Index A Appendix 10 1 B Before Using the Machine 2 C Canon U.S. A., Inc. Limit ed Warranty - U.S. Only 112 Cleaning ADF 74 exterior 73 inside 75 platen glas s and document co ver 73 protrusion s inside the machi ne 76 roller 74 Copying 19 E Error Message 78 F Faxing preparing 30 receivin g 47 sending 42 H Handling Or iginal Documents 8 L [...]

Ordering Information For additional supplies, use the foll owing descriptions and order number s. Description Order # FINE Cartridges PG-30 Black 1899B002 CL-31 Color 1900B002 PG-40 Black 0615B002 CL-41 Color 0617B002 PG-50 Black 0616B002 CL-51 Color 0618B002 Canon S pecialty Papers All Occasion Photo Cards (4" x 8"/ 50 sheets) 1029A069 G[...]

QT51366V01 series Quick St art Guide QT5-1366-V01 XXXXXXXX © CANON INC. 2007 PRINTED IN THAILAND The following FINE Cartridges are compatible with this product. For information on product specificat ions, please visit our website at www .usa.canon.com Quick S t art Guide Office All-In-One series[...]