Chip PC CDC01927 manual

1 Jack P C E F I S e r i es Hardware User Manual Revision C 06/06 /2006 *CDC01927*[...]

2 Jack PC Hardware User Manual - Training Department Revision C 0506 COPYRIGHT NOTICE © 2006 Chip PC Inc., Chip PC (Israel) Ltd., Chip PC (UK) Ltd. All rights reserved. This manual and the software and hardware described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine - readable form without prior written [...]

3 Jack PC Hardware User Manual - Training Department Revision C 0506 TABLE OF CONTENT 1 SAFETY NOTICES ................................ ................................ ................................................................ ............................ 4 1.1 Safety Instructions ................................ ............................[...]

4 Jack PC Hardware User Manual - Training Department Revision C 0506 Welcome and c ongratulations on your purchase of the Jack PC ! This User Manual contains the information you will need in order to set up your Jack PC 's hardware. For information concerning the Jack - PC's software aspects, please refer to the Software User Manual s, th[...]

5 Jack PC Hardware User Manual - Training Department Revision C 0506 1 . 1 Safety Instr uctions If one of the following situations occurs, be sure to get the product checked by a qualified service technician: • The product’s power supply is overheated, damaged, broken, causes smoke or shortens the mains power socket. • Liqui d penetrates the [...]

6 Jack PC Hardware User Manual - Training Department Revision C 0506 2 INTRODUCTION The Jack PC is a versatile, feature - rich thin client computer fully integrated into an existing LAN Jack, it is the most secure, modular, and manageable Th in - Client solution offering connection to any type of popular Terminal, Citrix or Legacy servers. W ith th[...]

7 Jack PC Hardware User Manual - Training Department Revision C 0506 The Jack PC can be fitted into wall, floor or furniture housing ac cording to site specific needs. Installation is easy and quick and enables an organization - wide usage of LAN Jacks for various uses offered by the Flex - Jack system ( see www.chippc.com for more details about ad[...]

8 Jack PC Hardware User Manual - Training Department Revision C 0506 2 . 1 Power Options Power - o ver - Ethernet ( PoE ) becomes a common technology as many sites adding PoE to support VOIP telephony and wireless access points. Jack PC devices are especially built to be powered by Power - o ver - Ethernet infrastructure. However, where there is no[...]

9 Jack PC Hardware User Manual - Training Department Revision C 0506 2 . 2 Intended Audience This User Manual is primarily intended for IT staff and administrators, though end - users and others might find it helpful as well . 2 . 3 Main Topics Overview This User Manual covers the hardw are aspects of your new Jack PC, including hardware setup and [...]

10 Jack PC Hardware User Manual - Training Department Version 0506 3 HARDWARE SETUP 3 . 1 Site Preparation Before installing the Jack PC make sure that: • The site wiring is appropriate (power and network) . • The site is away from devices that can generate electrical noise, electromagnetic interference, heat, vibration and such. • The enviro[...]

11 Jack PC Hardware User Manual - Training Department Version 0506 3 . 3 Identifyi ng the Parts of the Jack - PC Model EFI - 6700 and 6800 Model EFI - 6900 Jack - PC Parts & I/O Ports 4 USB 2.0 - compatible ports that can be used for: • Standard USB keyboard* including most wireless models • Standard USB mouse* including most wireless model[...]

12 Jack PC Hardware User Manual - Training Department Version 0506 3 . 4 Existing LAN Installation Tools you will need for Existing Jack Installation: • P ower - over - Ethernet Tester (where PoE is available ( see p ower options 1 and 2 in the introducti on chapter ) – it is recommended to verify that the LAN jack receives power with this test[...]

13 Jack PC Hardware User Manual - Training Department Version 0506 5 Insert the RJ - 45 Termination Connector Block into the Flex - Jack Housing bottom part until you hear a clicking sound indicating it has locked properly into place . 6 Place the Flex - Jack Housing inside the Jack hole. Trim wall cutout if necessary. 7 Test the Flex - Jack has cu[...]

14 Jack PC Hardware User Manual - Training Department Version 0506 9 The Jack PC device should be inserted with the contacts ( shown in the picture ) facing downwards , as shown in the picture. 10 Insert the Jack PC device into the Housing until you hear a clicking sound indicating the device has locked properly into place. Verify device locking by[...]

15 Jack PC Hardware User Manual - Training Department Version 0506 12a Model EFI - 6 900 offers dual - screen support. In order to get this functionality, connect a Y - cable to the DVI monitor port. P urchase the Y - cable only from Chip PC to assure compatibility. ( Chip PC part number: CPN02176 - s ee a ccessories list) . In order to connect o n[...]

16 Jack PC Hardware User Manual - Training Department Version 0506 3 . 5 New Installation Tools you will need for New Installation: • Drill with 65 mm (2.6 Inch) Hole Saw • Half - round File to trim wall cutout • Cutter to remove LAN cable insulation • Corona Punch - Down Tool to secure wires (Note: use only the tool supplied by Chip PC –[...]

17 Jack PC Hardware User Manual - Training Department Version 0506 3 Trim the cut out gently and ch eck that the housing fits in properly. 4 Pull out the LAN cable and remove 4 cm/1.5 inch of its plastic insulatio n. Separate wire pairs by color and roll the shielding wires together. 5 Open the IDC Termination Connector Block red cover. Secure the [...]

18 Jack PC Hardware User Manual - Training Department Version 0506 6 Close the IDC Termination Connector Block and insert it into the Housing bottom part until you hear a clicking sound indicating it has locked properly into place. In case the Connector Block in not locked in to position, you can slightly bend the metal tab to create more pressure [...]

19 Jack PC Hardware User Manual - Training Department Version 0506 9 Test the Flex - Jack has current before you continue. The Jack PC device should be inser ted with the contacts (shown in the picture) facing downwards, as shown in the picture. 10 Insert the Jack PC device into the Housing until you hear a clicking sound indicating the device has [...]

20 Jack PC Hardware User Manual - Training Department Version 0506 12a Model EFI - 6900 offers dual - screen support. In order to get this functionality, connect a Y - cable to the DVI monitor port. P urchase the Y - cable only from Chip PC to assure compatibility. ( Chip PC part number: CPN02176 - s ee a ccessories list) . In order to connect only[...]

21 Jack PC Hardware User Manual - Training Department Version 0506 3 . 6 Connecting the Cables See section 3.3. for a complete overview of all connectors of your Jack PC device. Connect USB peripheral device (USB keyboard, mouse, printer etc.) to a USB port. Connect the monitor video cable to the Display connector, and connect the monitor power cab[...]

22 Jack PC Hardware User Manual - Training Department Version 0506 3 . 7 Turning the Jack - PC ON After you have connected all peripherals and cables, follow these steps to turn your Jack PC ON: • In case you have Power - over - Ethernet , the device will get power immediately as you fully insert the Jac k PC to the Flex - Jack housing. It will r[...]

23 Jack PC Hardware User Manual - Training Department Version 0506 4 JACK - PC MODELS Jack PC EFI - 6700 Jack PC EFI - 6800 Jack PC EFI - 6900 Oparating System Windows CE .NET 4.2 Windows CE .NET 4.2 Windows CE .NET 4.2 Class Wall - Integrated Wall - Integrated Wall - Integrated CPU AMD A u 1550 RISC AMD Au 1550 RISC AMD Au 1550 RISC CPU FSB 333 MH[...]

24 Jack PC Hardware User Manual - Training Department Version 0506 5 JACK - PC SPECIFICATIONS CPU • EFI 6700 AMD Au 1550 Alchemy processor, 333 MHz RISC (equivalent to 800MHz x86 TC Processors) • EFI 6800 - 6900 AMD Au 1550 Alchemy processor, 500 MHz RISC (equivalent to 1.2 GHz x86 TC Processors) Memory • EFI 6700 64 MB DDR • EFI 6800 - 690[...]

25 Jack PC Hardware User Manual - Training Department Version 0506 See Accessories list for additional peri pheral components. Physical Characteristics • Dimensions: Jack PC with EU/UK Frame: o 8.60cm/3.44 inch ( W idth); o 8.60cm/3.44 inch (Height); o 3.95cm/1.58 inch (Depth) Jack PC with US Fram e: o 6.96cm/2.78 inch ( W idth); o 11.40cm/4.56 i[...]

26 Jack PC Hardware User Manual - Training Department Version 0506 6 WIRING CONFIGURATIONS 6 . 1 LAN wiring basics Some facts about the LAN cabling : • The wires inside LAN cables are made of 4 x twisted pairs marked with similar color (i.e. Orange and White - Orange). • For the 10/100 LAN function to work – on ly 4 wires (2 pairs) are needed[...]

27 Jack PC Hardware User Manual - Training Department Version 0506 6 . 2 LAN wiring color coding In general wire c olors are not critical for proper operation as long as wires are connected correctly . There are two wiring codes commonly in use - TIA - 568 A and TIA - 568 B . They only differs by the wires color coding as shown in the figure bellow[...]

28 Jack PC Hardware User Manual - Training Department Version 0506 6 . 3 Non - standard LAN cabling In some cases c able could be a non standard cable or the far end (patch panel) connected in a non - standard way (not in accordance to TIA - 568 - A or B). In such case you will have to do slightly more work mapping the existing non - standard conne[...]

29 Jack PC Hardware User Manual - Training Department Version 0506 6 . 4 Testing LAN Cabling In a new installation it is difficult to test the cable before you terminated it with Flex - Jack terminal b lock. After assembling the termin al block (hopefully in the proper way .. ) you can use the Jack PC as a tester. Y ou should see the Power/Fail LED[...]

30 Jack PC Hardware User Manual - Training Department Version 0506 the Jack - PC will consume only 4 - 6W maximum. Power may vary if demanding USB peripheral devices or dual monitors are attached to the device. Class Usage Minimum Power Levels Output at the PSE Maximum Power Levels at the Powered Device 0 Default 15.4W 0.44 to 12.95W 1 Optional 4.0[...]

31 Jack PC Hardware User Manual - Training Department Version 0506 6 . 7 Pre - standard Po E Currenly there is a global standard for Power - over - Ethernet maintained by the IEEE. This standard identified as IEEE 802.3af and is accepted by all vendors. Unfortunately, before it was accepted there were other PoE detection methods that were sold by m[...]

32 Jack PC Hardware User Manual - Training Department Version 0506 7 TROUBLESHOOTING 7 . 1 Basic Troubleshooting flow Immediately after you fully in sert the Jack - PC device into the installed Flex - Jack housing, you sould see the Power /Fail LED illuminated green. After about 30 seconds you should see the Link LED illuminated orange (see figure [...]

33 Jack PC Hardware User Manual - Training Department Version 0506 7 . 2 Reseting the Jack - PC to Factory Default Settings (RFD) In some cases it is recommended to perform RFD procedure to regain control of the device: • If device becomes unstable and you want to recover it • If device settings are not match ing available display and as a resu[...]

34 Jack PC Hardware User Manual - Training Department Version 0506 Reset To Default Flow Press and hold while holding & press and release Wait for Red light and release Press once (press and release) and immediately pr ess again and hold until the system logs in to safe mode. .[...]

35 Jack PC Hardware User Manual - Training Department Version 0506 Al wa ys s tart your troubleshooting flow here : Connect external power supply Both Link and Power LEDs are OFF Power/Fail LED green? No Device failure Contact Chip PC support Yes Link LED lighted (after 30 seconds)? Yes No Go to PoE Flow Go to LAN Flow Check if the Jack PC is fully[...]

36 Jack PC Hardware User Manual - Training Department Version 0506 7 . 3 LAN Troubleshooting flow If power is OK through external power supply but still the re is no LINK you should suspect the wiring. The following flow will guide you through the trouble shooting procedure in such a case: Check at the fa r end that the port is connected to the swi[...]

37 Jack PC Hardware User Manual - Training Department Version 0506 Connect at the far end a simple 4 ports LAN switch Switch configuration / port problem Yes Problem resolved? Check: • That the cable connected is the one you are testing at the far end (might be labeling problem) - check the port is working with another device • The patch panel [...]

38 Jack PC Hardware User Manual - Training Department Version 0506 7 . 4 P o E Troubleshooting flow If the Jack - PC device is working properly when an external power supply is connected to it , but it is unpowered when connected to P o E capable port without the power supply, we have a P o E problem. See the flow bellow to debug this problem. In g[...]

39 Jack PC Hardware User Manual - Training Department Version 0506 8 ACCESSORIES LIST For an updated list, and more information, see Chip PC website at: http://www.chippc.com/products/accessories Part Number Name Description Image CPN01804 USB PC/SC Smart Card reader USB PC/SC smart card reader . ISO - 7816 compatible, EMV - I approved, SCM SCR335,[...]

40 Jack PC Hardware User Manual - Training Department Version 0506 CPN02433 DVI to HDMI cable adapter DVI to HDMI (High - Definition Multimedia Interface) cable adapt er CPN01491 Power Supply wall - mount, EU, 100 - 240VAC, 5VDC, 2.4A Power Supply wall - mount, EU, 100 - 240VAC, 5VDC, 2.4A (to be used where PoE is not available) CPN01503 Power Supp[...]

41 Jack PC Hardware User Manual - Training Department Version 0506 CPN02248 Corona Punch - Down Tool Corona Punch - Down Tool to connect the network wires to the Flex - Jack Housing CPN02221 PowerDsine Midspan Power - over - Ethernet (PoE) Injector US (Single Port) PowerDsine Mid span Injector US (Single Port) to enable single port Power - over - E[...]

42 Jack PC Hardware User Manual - Training Department Version 0506 CPN02239 PowerDsine PoE Tester PowerDsine PoE Tester, used to identify if PoE exist in the Jack CPN02171 Jack PC Extraction Tool, T - 6 Jack PC Extraction Tool, T - 6, used to remove an installed Jack PC unit from the Flex - jack Housing CPN02167 Fle x - Jack Housing - EU/UK Flex - [...]

43 Jack PC Hardware User Manual - Training Department Version 0506 CPN02173 Flex - Jack External Mounting Box - US Flex - Jack Ex ternal Mounting Box - US - to install a Flex - Jack device such as Jack PC externally CPN02431 EU/UK Wall - Side Frame EU/UK Wall - Side Frame to connect Jack PC with an existing Jack CPN02169 Flex - Jack Legacy, Pre - s[...]

44 Jack PC Hardware User Manual - Training Department Version 0506 9 REGULATORY COMPLIANCE This product has been tested and found to comply with the limits of the regulations needed to receive the following marks: • EMI/EMC: FCC Class B; CE Mark; VCCI. • Electrical Safety: UL60950 - 1; cUL Listing; CE Mark (IEC/EN 60950). • This product is E [...]

45 Jack PC Hardware User Manual - Training Department Version 0506 ENVIRONMENTAL & REGULATORY DETAILED INFORMATION A. System D imensions and W eight Configuration Depth, cm Widt h, cm Height, cm Weight, kg With decorative frame 3.6 8.6 8.6 0.35 With out decorative frame 3.6 5.8 5.8 0. 25 B. Declarations and C ertifications B1. regulatory compli[...]

46 Jack PC Hardware User Manual - Training Department Version 0506 C. Performance D ata 1 C1. Electromagnetic Compatibility Systems marked with the symbol “CE” indicate compliance to the EMC Directive and the Low Voltage Dire ctive of the European Union. C2. System Configuration The Energy Consumption and Declared Noise Emissions data is based [...]

47 Jack PC Hardware User Manual - Training Department Version 0506 F . Product materials information F1. R estricted Substances This Chip PC product (plastic case parts, printed wiring boards, power supplies, and microprocessors) does NOT contain any of the following substances (in concentrations exceeding natural background levels) • Asbestos ?[...]

48 Jack PC Hardware User Manual - Training Department Version 0506 G. Packaging No CFCs (chlorofluo rocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting substances are used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a cumulative concentration greate[...]

49 Jack PC Hardware User Manual - Training Department Version 0506 10 CHIP PC LIMITED HARDWARE WARRANTY Chip PC warrants that the Jack PC you have purchased from Chip PC or from an authorized Chip PC reseller is free from defects in material and workmanship under normal use during the Limited Warranty period of 3 years. The wa rranty period commenc[...]

50 Jack PC Hardware User Manual - Training Department Version 0506 CHIP PC SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY . U.S.A. State Laws Some states do not allow limitations on how long an implied warranty lasts, o r allow the exclusion or limitation of incidental or consequential damages, so the[...]

51 Jack PC Hardware User Manual - Training Department Version 0506 Limited Warranty Types: Mail - In Coverage The Customer will make the initial service request to the Chip PC Customer Service. If Chip PC determines that a repair is required, the Customer will receive instructions on returning the Product to Chip PC. The customer will return the pr[...]

52 Jack PC Hardware User Manual - Training Department Version 0506 11 CHIP PC LIMITED SOFTWARE WARRANTY Chip PC (Israel) Ltd (“Chip PC”) or any of its subsidiaries licensing the Software, if sal e is not directly by Chip PC , warrants that commencing from the date of delivery to Customer (but in case of resale by a Chip PC reseller, commencing [...]

53 Jack PC Hardware User Manual - Training Department Version 0506 The Warranty and the Software License shall be governed by and construed in accordance with the laws of the State of Israel. If any portion hereof is found to be void or unenforceable, the remaining provisions of the Warranty and the Software License shall remain in full force and e[...]

54 Jack PC Hardware User Manual - Training Department Version 0506 12 CHIP PC SOFTWARE LICENSE AGREEMENT IMPORTANT - READ CAREFULLY BEFORE USING THIS PRODUCT WHICH CONTAINS CHIP PC SOFTWARE AND MAY CONTAIN OT HER CHIP PC INTELLECTUAL PROPERTY. USING THIS PRODUCT INDICATES YOUR ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. This License Agreement[...]

55 Jack PC Hardware User Manual - Training Department Version 0506 5. U.S. Government Restricted Rights (Applicable to the US Market Only) The SOFTWARE is provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrict ions as set forth in subparagraph (c)(1)(ii) of the Rights in Technological Data and compu[...]

56 Jack PC Hardware User Manual - Training Department Version 0506 13 MICROSOFT END USER LICENSE AGREEMEN T (EULA) EULA for Microsoft ® Windows ® CE Operating System for Windows - based Terminal Devices IMPORTANT - READ CAREFULLY This End User License Agreement (EULA) is a legal agreement between you (either an individual or a single entity) and [...]

57 Jack PC Hardware User Manual - Training Department Version 0506 If MANUFACTURER has not included a back - up copy of the SYSTEM SOFTWARE with the SYSTEM, you may make a single back - up copy of the SYSTEM SOFTWARE. You may use the back - up copy solely for archival purposes. 2. Description of Other Rights and Limitations • Speech/Handwriting R[...]

58 Jack PC Hardware User Manual - Training Department Version 0506 5. Product Support Product support for the SOFTWARE is not provided by MS, its parent corporation, Microsoft Corporation, or their affiliates or subsidiaries. For product support, please refer to MANUFACTURER’s support number provided in the documentation for the SYSTEM. Should yo[...]

59 Jack PC Hardware User Manual - Training Department Version 0506 MANUFACTURER with a copy of your receipt. This Limited Warranty is void if failure of the SOFTWARE has resulted from accident, abuse, or misapplication. Any replacement SOFTWARE will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is lon[...]

60 Jack PC Hardware User Manual - Training Department Version 0506 Appendix A Cisco Catalyst Specific Po E Information This appendix discusses Cisco specific information required in order to connect Jack - PCs to Cisco Catalyst PoE enabled switches. When trying to troubleshoot PoE pro blem with Cisco Catalyst switch, first check that the switch sup[...]

61 Jack PC Hardware User Manual - Training Department Version 0506 powered ports in a rack, the maximum capacity would not reach 240 x 15.4W = 3696W due to power supply and heat dissipation problems. To better manage actual power as opposed to standard max imum power, Cisco came up with intelligent power management features. For example, the Cataly[...]