Cisco Systems 2.1 manual

LINKSYS ONE COMMUNICATIONS SOLUTION Release 2.1 Customer Premises Equipment Administration Guide[...]

© 2007 Cisco Systems, Inc. All righ ts reserved. Cisco, the Cisco logo, Cisco Syst ems, Linksys, and Links ys One are trademarks o r registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certa in other coun tries. All other trademarks ment ioned in this document or Webs ite are the property of their respective[...]

i Linksys One Communications Solution Contents Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - - 1 Welcome VARs! 1 About this Guide 1 Chapter 2: Using the Linksys One Port al - - - - - - - - - - - - - - - - - 3 Understanding the Linksys One Portal 3 Where are P asswords Se t? 4 Accessing the Linksys One Portal 4 Getting Online[...]

ii Linksys One Communications Solution Configurin g FXS Device s 19 Viewing Phone Devices 20 Viewing Application Device Status 21 Defining Groups 23 Defining Roles 26 Defining Dialing Patterns 29 Configuring Site Settings 32 Setting Site Options 33 Defining Auto Attendant Hours 36 Defining Auto Attendant Days 38 Configuring Email 40 Managing Users [...]

iii Linksys One Communications Solution Chapter 8: Managing Data Devices - - - - - - - - - - - - - - - - - - 94 Viewing the Status of Data Devices 94 Pinging a Data Device 95 Adding DNS Names for Static IP Devices 95 Allowing Access to Network Services 96 Exposing a Network Devic e as a DMZ Hos t 98 Using the Services Router Advanced Interface 98 C[...]

iv Linksys One Communications Solution Device Commands 124 Showing Details 125 Showing Syslogs 126 Chapter 12: Viewing Site St atus - - - - - - - - - - - - - - - - - - -128 WAN Status 128 Device Status 129 VPN Status 131 SVR Download Status 131 Appendix A: Where Can I Find More Information? - - - - - - - - - - -132 Linksys One Documents 132 Linksys[...]

1 Chapter 1: Welcome to Linksys One Welcome VARs! Linksys One Communications Solution Chapter 1 W elcome to Linksys One Thank you for choosing Linksys One, a complete , affordable, easy-to-install communications solution for small businesses. Linksys On e delivers telephones, data networking, applications, and the In ternet through one hi gh-speed [...]

Chapter 1 2 Chapter 1: Welcome to Linksys One About this Guide Linksys One Communications Solution • Chapter 4 "Viewing System Information" desc ribes the contents of the Info screen on the Linksys One Portal. The Info screen shows the Brand, Account, and SVR information. • Chapter 5 "Managing Accounts" describes the content[...]

3 Chapter 2: Using the Linksys One Portal Understanding the Linksys One Portal Linksys One Communications Solution Chapter 2 Using the Linksys One Por tal Administering the Linksys One communications solution is easy! Although most system settings are already set for you, you can use th e web-based Linksys One Portal to customize settings for your [...]

Chapter 2 4 Chapter 2: Using the Linksys One Portal Where are Passwords Set? Linksys One Communications Solution Where are Passwords Set? Passwords for the dif ferent login levels are set as follows: • User —User passwords are set by the user . The default user password is “3” (steering digit) plus “e xtension number .” For example, if [...]

5 Chapter 2: Using the Linksys One Portal Accessing the Linksys One Portal Linksys One Communications Solution Chapter 2 After successful login, the main screen appears. Getting Online Help For the Phone application, each page in the Linksys One Portal inclu des a Help button that provides quick answers to questions you may have about ent ering inf[...]

Chapter 3 6 Chapter 3: Configuring Your System Linksys One Communications Solution Configuring Y our System If you are configuring your Linksys One system for the first time, yo u can use the following steps to ensure optimal operation. Here you wi ll configure users, define hours of operation, set up voicemail, configure de vices, and assign passw[...]

7 Chapter 3: Configuring Your System Linksys One Communications Solution Chapter 3 ”Configuring Call For ward Options” se ction on page 84 and ”Defining System V oicemail Boxes” section on page 80. 4. (Optional) Change the time for th e nightly mainten ance window in the Site > Settings screen. Refer to ”Confi guring Si te Settings” [...]

Chapter 4 8 Chapter 4: Viewing System Information Viewing Brand Information Linksys One Communications Solution Viewing System Infor mation The Info screen shows the Brand, Account, and Ser vices Router infor mation. This information is display-only; no changes can be made here. Viewing Brand Information The Brand Information area shows the name of[...]

9 Chapter 5: Managing Accounts Resetting User Passwords Linksys One Communications Solution Chapter 5 Managing Accounts The Accounts screens allows you to rese t a user or system password and manage administration accounts. This tab contains th ree functions: Reset Us er Password, Manage Admin Accounts, and Manage System Passwords. These sections h[...]

Chapter 5 10 Chapter 5: Managing Accounts Managing Admin Accounts Linksys One Communications Solution 3. Click Reset Password . The password for the user changes to its default setting. Managing Admin Accounts The Manage Admin Accounts screen allows you to change a pa ssword for an existing Admin account, create a new Admin account, or delete an Ad[...]

11 Chapter 5: Managing Accounts Managing System Passwords Linksys One Communications Solution Chapter 5 4. Retype the password in the Confirm Password area. 5. Click Create Account . Managing System Passwords The Manage System Passwords screen allows you to reset or change a password for the Auto Attendant or system voicem ail boxes. This screen is[...]

Chapter 6 12 Chapter 6: Using the Phone Application How do I change a setting? Linksys One Communications Solution Using the Phone Application The Phone Application allows you to manage the Linksys One phones, devices, and user settings. These sections help you use the Phone application: • ”Finding Y our W ay Home” section on page 13 • ”S[...]

13 Chapter 6: Using the Phone Application Finding Your Way Home Linksys One Communications Solution Chapter 6 When do my changes take effect? Depending on the type of change, some chan ges take ef fect immedi ately when you click Commit while others require the phone or system to restar t before they take ef fect. After you commit a change, c lick [...]

Chapter 6 14 Chapter 6: Using the Phone Application Finding Your Way Home Linksys One Communications Solution Understanding Visual Cues on the Phone Application Screens Graphical elements are used in the windows to indicate various ite ms in the application. Click Key on the Home tab to display a description how items, colors, and visual cues are u[...]

15 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Setting Install Time Configuration The Install tab in the Phone Applic ation lets you configure trunks, devices, appli cations, groups, and roles for your customer’ s site. Y o u can also configure dialing settings for the us[...]

Chapter 6 16 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a description of the information displayed in the Outbound screen. T o assign a label to a local tr unk: 1. T ype a label for the local trunk in the Local T runks field. 2. Click Commit . Field [...]

17 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 T o change Tx and Rx Gain settings: 1. In the Tx or Rx Gain setting area, clic k th e Up or Down button ( ) to change the transmit or receive gain value. 2. Click Commit . Configuring FXO Devices The FXO Devices screen allows y[...]

Chapter 6 18 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a descr iption of the informati on displayed in the FXO Devices screen. T o add a Location to an FXO Device: 1. T ype location text in the Location field. 2. Click Commit . T o assign a tr unk t[...]

19 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Configuring FXS Devices The FXS Devices screen allows you to see the status of the FXS de vices connected to your Ser vices Router . Y ou can also assign the po r t usage of each por t on the FXS device. Refer to the following [...]

Chapter 6 20 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution T o assign the por t usage of an FXS por t: 1. Click the FXS device port drop down button ( ) on the por t that you want to change. 2. Select a port usage of the por t. 3. Click Commit . Viewing Phone Devices The Phone Devices [...]

21 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Phones that are not registered with the Ser vices Router appear with red text in the IP/MAC line. Y ou can delete a removed, or defective, ph one from this screen by clicking the options ( ) button and selecting Delete. Refer t[...]

Chapter 6 22 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a descripti on of the information displayed i n the Applications Devices screen. T o assign a location label to an Application Device: 1. T y pe label text in the location field. 2. Click Commit[...]

23 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Defining Groups The Define Groups screen allows you to create or modify grou ps into which you ca n place users. For example, you may categorize your users into groups such as “Sales” or “Support.” Changes to this scree[...]

Chapter 6 24 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a description of the information disp layed in the Define Groups screen. Field Description Group Name Name assigned to the group. Th e group name assigned h ere also appears on the following scr[...]

25 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 T o create a new group: 1. Click Add Group. 2. T ype a name for the group in the Group Name area. 3. Click Commit . T o delete a group: 1. Click the Delete button next to the group you want to delete. 2. Click Commit . T o enab[...]

Chapter 6 26 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Defining Roles The Define Roles screen allows you to create or modify roles into which you can place users. For example, you may categorize your users in to a role such as “Ope rators.” Changes to this screen require a syst[...]

27 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the Define Roles screen. Field Description Role Name Name assigned to the role. The role name assigned here also appears on the following screens: ?[...]

Chapter 6 28 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution To c r e a t e a n e w r o l e : 1. Click Add Role. 2. T ype a name for the group in the Role Name area. 3. Click Commit . T o delete a role: 1. Click the Delete button next to the role you want to delete. 2. Click Commit . T o[...]

29 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Defining Dialing Patterns The Dialing screen allows you to specify a defa ult Calling Line Identification (CLID) for the site, enable Auto Attendant after hours forwarding, and assign steering digits.[...]

Chapter 6 30 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a description of the information disp layed in the Dialin g screen. NOTE: The site CLID is over-ridden if a different CLID is assigned to a role in the Install > Define Roles screen, if a gro[...]

31 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 T o change the site CLID : 1. Click the more button ( ) to see a list of available numbers. 2. Select one of the available numbers to be used for calling line identification. 3. Click Commit . T o enable the Auto Attendant Exte[...]

Chapter 6 32 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o change the assignment of a func tion to a different steering digit: 1. Locate a function that you want to assign to another steering digit. 2. For each function that you want to assign, dr ag its move icon ( ) to the circular target[...]

33 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Setting Site Options The Settings screen allows you to change the Music on Hold, change the time that th e Maintenance window occurs, assign an after-hours Auto Attendant (AA) for warding number , and enter comments about the site.[...]

Chapter 6 34 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Refer to the following table for a description of the information displayed in the Site screen. Field Description Select music on hold for external lines Select the music that outside callers he ar when they are placed on hold. The chan[...]

35 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 T o select music for external li nes on hold: 1. Click the drop down button ( ) in the Sele ct music on hold for external lines area. 2. Select one of the available music titles. 3. Click Commit . T o change the maintenance window: 1. C[...]

Chapter 6 36 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o assign an after -hours AA for warding number : 1. Ensure that the Auto Attendant After Hours Forw arding option is checked ( ) in the Install > Dialing screen. 2. Enter a valid phone number in the Auto Attendan t After Hours For [...]

37 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Check the boxes for the times that you want the Auto Attendant to answer calls with the main greeting. If you leave a box unchecked, the Auto Attendant plays the closed greeting for that time inter val. In this screen, you can also cust[...]

Chapter 6 38 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o customize type of days labels: 1. T ype a new labe l in the label area. 2. Click Commit . After configuring hours for each type of day , configure the days to use them on the A uto Attendant Days screen. T o set Auto Attendant hours[...]

39 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Y ou configure the specific hours for “regular ” and “closed” and other day types on the Sit e > Auto Attendant Hours screen. Refer to the following table for a description of the information displayed in the Auto Attendant D[...]

Chapter 6 40 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o add a day: 1. Click Add Day . A new day appears i n the list. 2. Click the Calendar button ( ) and select a date. 3 . F o r e a c h d a t e y o u a d d , s e l e c t t h e d a y t y p e ( f o r e x a m p l e , C l o s e d , R e g u [...]

41 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Email Config screen allows you to specify emai l options which enable the deliver y of email through ser vers that might other wise block em ail ser vice from your Linksys One system.[...]

Chapter 6 42 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution After you have configured an email account, y o u can send a test message to ensure that the email settings are correct. T o select an email account: 1. Click the down arrow ( ) in the “Use Email Account On” area. 2. Select an email[...]

43 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o send a test email: 1. Enter a valid email in the box next to the Send T est Email T o button. 2. Click S e n d Te s t E m a i l To . Managing Users The screens in the Users tab allow you configure numerous setting s for the users of your syst[...]

Chapter 6 44 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a descriptio n of the information displaye d in the User Director y screen. T o add a user: 1. Click Add User . 2. Add a first and last name for the user . 3. Click Commit . T o delete a user: 1. Click Delete in th[...]

45 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o unlist a number from the AA and phone directories: 1. Click the Unlisted checkbox. A check ( ) appears in the checkbox. 2. Click Commit . Assigning User s to Groups The Group Assignments screen allows you to assign a u ser to a group; a user [...]

Chapter 6 46 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o assign a user to a group: 1. Click a checkbox ( ) in each group that you want th e user to belong. 2. Click Commit . Assigning User s to Roles The Role Assignments screen allows you to assign a role to a user and assign the priority in which t[...]

47 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 operator , then Sam's phone will ring first. If Sam does not answer the call, then Joe's phone will ring; if Joe does not answer th e call, then T err y's phone will ring. Roles are defined in the Install > Define Roles screen. [...]

Chapter 6 48 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o assign a role and priority level to a user: 1. Click a checkbox ( ) corresponding to the us er in a role. A priority box opens for the user and a priority value is auto matically assigned to the user . 2. If necessar y , assign a priority to t[...]

49 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Assigning Permissions to Users The Permissions screen allows you to enable or disable features and to spec ify feature access and classes of ser vice for a user . Classes of se r vice allow , or restrict, access to specific network ser vices such[...]

Chapter 6 50 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a description of the information displayed in the Permissions screen. Rules for Permissions The following rules apply to the per m issions specified in this screen. Personal V oicemail (applies to DID and non-DID n[...]

51 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Auto-Answer Pages One-to-one paging can be enabled or disabled by selecting or unselecting the Auto-Answer Pages checkbox. Allow Offsite Calls Allows offsite calling when “Allow Offsite Calls” ch eckbox is selected. If user does NOT have “A[...]

Chapter 6 52 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution then his or her cell phone will rin g at the same time that someone calls the user's number . The incoming call is routed to the phone that answers first. With the Filter Users feature you can view users by name, extension type, device type, [...]

53 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the S NR screen. T o authorize SNR for a user: 1. For each user , click the Authorize checkbox ( ). The Enable checkbox becomes accessible and this user will see the S[...]

Chapter 6 54 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o enable SNR for a user: 1. For each user , click an Enable checkbox ( ). 2. Enter an appropriate steering digit and SNR number . 3. Click Commit . NOTE: SNR and Mobility buttons ar e automatically assigned to vacant buttons on the user's p[...]

55 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Assigning Assist ants to Users The Assistants screen allows you to assign an assistan t to a user . When assi stants are assigned to users, three personal extens i on buttons and the mai lbox button for each associated user become available on th[...]

Chapter 6 56 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a description of the information displayed in the As sistants screen. T o assign an assistant to a user: 1. For each user , clic k the more button ( ). A list of availa ble assistants appear . 2. Select an availabl[...]

57 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 For warding Calls The Call For wards screen allows you to specif y call for ward options for users. Y ou can also change the number of rings that occur before the call is for warded. For “Call For ward Busy or No Answer” calls, you can specif[...]

Chapter 6 58 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a descriptio n of the information displaye d in the Call For wards screen. Field Description Call For ward Always Y ou can use the Call For ward Always setti ng to for ward all calls to one of the following destina[...]

59 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o change the Call For ward Always settings: 1. Click a checkbox ( ) in the Enable column of a use r . All calls will be for warded to th e target destination. 2. If necessar y , click the options button ( ) to specify a different target destina[...]

Chapter 6 60 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o change the Call For ward B usy or No Answer settings: 1. Under the # Rings column, click the options button ( ) for a user and select the number of rings. This specifies how many ri ngs occur before the c all is for warde d. 2. Under the T arg[...]

61 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Notice that a DID trunk object is notched edge on its right side, and a non-DID trunk object is square on its edge. Also notice that ther e are two types of slots into which the DID and non-DID trunk objects are placed: those with a notched edge [...]

Chapter 6 62 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution be inserted into the square-edged slots. This mechanism ensures that only DID trunks are assigned as “Assigned T r unk/Extension” numbers. Refer to the following table for a desc ription of the information displayed in the Inbound T runks scre[...]

63 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o assign a DID tr unk to an Assigned T r unk/Extension: 1. Drag the move icon ( ) of a DI D trunk object anywhere inside a Assigned T runk/ Extension slot. 2. Click Commit . T o assign an Extension number to an Assi gned T runk/Extension (inter[...]

Chapter 6 64 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Assigning Devices The Device Assignments screen allows you to assign a device to a user . Devices are identified by their MAC address, a unique numb er that is assigned to the device by the manufacturer . The MAC address is written on the device, [...]

65 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 There are two ways that you can change device assignments: with the move icon ( ), or wit h the right or left direction icons ( or ). Y ou can also use a combination of both methods when moving devices. T o change[...]

Chapter 6 66 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution Changing User Settings The User Settings page allows you to change th e first and last n ame assigned to a user’ s phone or voice gateway , view and change a use r’ s phone settings in cluding Call For ward Alw[...]

67 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the User Settings screen. NOTE: For SNR enabled users, 4 rings will be added to the numb er of rings set in this screen. This is to al[...]

Chapter 6 68 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution Call For ward Always Setting Y ou can use the Call For ward Always setti ng to for ward all calls to one of the following destinations: • Auto Attendant . All incomi ng calls ar e for warded to the Auto Attendant[...]

69 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 To s e l e c t a u s e r : 1. Click the dropdown list button ( ). 2. Select a name from the list. Call For ward Busy or No Answer Setting Y ou can use the Call For ward Busy or No Answer setting to for ward busy o[...]

Chapter 6 70 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution T o unlist a user from director y listings: • Click the Unlisted checkbox so a check appears ( ). T o change Call For ward Always settings: 1. Click the Enable checkbox ( ). 2. Click the target button ( ) and cho[...]

71 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 T o for ward voicemail box messages to e-mail: 1. Click the Email Enable checkbox ( ). 2. Enter an e-mail address in the Emai l Address area. 3. Select a voicemail box option in the Mode area. 4. Click Commit to s[...]

Chapter 6 72 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution available if SNR is not authorized for this user on the Users > SNR or Users > Permi ssions screen. Enable Enables SNR for th is user . This checkbox is mirrored on the Users > SNR screen and on the Call F[...]

73 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 Changing User T emplates The User T emplate screen allows you to customize the phone and AutoD ial features that are available on the user’ s phone.[...]

Chapter 6 74 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution This screen is divid ed into two areas: the T emplate area and the A vailable area. The T emplate area (located on the left side) shows the current phone and AutoDial feature button assignments. Possible features i[...]

75 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 Using Move Icons Y ou can move and reorder the phone and AutoDi al features on your button template as described be low . T o move an available phone or AutoDi al feature to your button template: 1. Locate a phone[...]

Chapter 6 76 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution T o reorder the button assignments in your button template: 1. Locate a phone or AutoDial fe ature in your button template. 2. Drag the AutoDial or phone feature, usin g it s move icon ( ), so that the top of the m[...]

77 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 T o edit AutoDial features: 1. Click the Name side of the AutoDial feature and enter a name. 2. Click the Number side of the AutoDial feature and enter a phone number . 3. Click Commit . Printing the T emplat e Y o[...]

Chapter 6 78 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Viewing Group Information The Groups screen allows you to quickly see relevant infor mation on each group in the system. This screen is infor mational only; nothing can be cha nged on this screen. Refer to the foll[...]

79 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 Viewing Role Information The Roles screen allows you to quickly see relevant information for each role in the system. This screen is informa tional only; nothing can be cha nged on this screen. Refer to th e follow[...]

Chapter 6 80 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Defining System V oicemail Boxes For groups and roles, the V oicemail Boxes scre en allows you to enab le the voicemail to e- mail forwarding feature. V o icemail box e-mail messages are se nt as W A V files. V ari[...]

81 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 T o for ward call target voicem ail box messages to e-mail: 1. Click the Email Enable checkbox ( ). 2. Enter an e-mail address in the Emai l Address area. 3. Click the target button ( ) and select a voice mail box [...]

Chapter 6 82 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Assigning Inbound T r unks to Call T argets The Inbound T runks scre en allows you to assi gn inbound trunks to call targets. Each call target can be assigned up to three trunks; h owe ver , only a DID trunk can be[...]

83 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 Refer to the following table for a desc ription of the information displayed in the Inbound T runks scre en. T o assign a DID tr unk to an Assigned T r unk: 1. Drag the move icon ( ) of a DID trunk obje ct anywhere[...]

Chapter 6 84 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution T o assign a tr unk to an Auto Attendant: 1. Drag the move icon ( ) of a trunk ob ject into the Auto Attendant column. 2. Click Commit . Configuring Call For ward Options The Call For wards screen allows you to spe[...]

85 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 Refer to the following table for a descriptio n of the information displayed in the C all For wards screen. Field Description Call For ward Always Y ou can use the Call For war d Always setting to for ward all call[...]

Chapter 6 86 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution T o change the Call For ward Always settings: 1. Click a checkbox ( ) in the Enable column of a call target. All calls will be for warded to the target destination. 2. If necessar y , click the options button ( ) t[...]

87 Chapter 6: Using the Phone Application Viewing System Information Linksys One Communications Solution Chapter 6 T o change the Call For ward Busy or No Answer settings: 1. Under the # Rings column, click the options button ( ) for a user and select the number of rings. This specifies how many ri ngs occur before the call is for warde d. 2. Under[...]

Chapter 6 88 Chapter 6: Using the Phone Application Viewing System Information Linksys One Communications Solution Refer to the following table for a desc ription of the information displayed in the Inbound T runks scre en. Field Description Call on T runk Number assigned to the trunk. Tr u n k T y p e T ype of trunk. Choices ar e IP DID or local t[...]

89 Chapter 7: Viewing the Surveillance Application Linksys One Communications Solution Chapter 7 Viewing the Sur veillance Application The Linksys One system provides vide o sur veillance c apabiliti es when equipped with an APP1000 Application Server Appliance and a Linksys Business Seri es PVC2300 camera. A new tab, Sur veillance, automati cally [...]

Chapter 7 90 Chapter 7: Viewing the Surveillance Application Adding a Camera to the Administration Interface Linksys One Communications Solution T o view the Sur veillance application from th e Administration inter face, the web browser client must be connected to the same subnet (LAN) as the Ser vices Router and the user must be logged in as descr[...]

91 Chapter 7: Viewing the Surveillance Application Removing a Camera from the Administration Interface Linksys One Communications Solution Chapter 7 3. Click Add. The camera is added to My Cameras . Removing a Camera from the Administration Inter face Y ou can remove the camera from the Administration In terface as follows. 1. Click the Sur veillan[...]

Chapter 7 92 Chapter 7: Viewing the Surveillance Application To Access the Camera Software Linksys One Communications Solution 4. Click Remove . The camera is removed from MyCameras and is listed under AvailableCamer as. T o Access the Camera Software Y ou can access additional camera functionalit y through the software that came with the camera. 1[...]

93 Chapter 7: Viewing the Surveillance Application To Access the Camera Software Linksys One Communications Solution Chapter 7 3. Click a camera. 4. Click Camera Setup . A window opens showing the ca mera software. Refer to the documentation that came with the camera f or more details regard ing the camera software.[...]

Chapter 8 94 Chapter 8: Managing Data Devices Viewing the Status of Data Devices Linksys One Communications Solution Managing Data Devices Data settings prevent unauthorized users from gaining access to your Linksys One network through another network. Data se ttings are configurable from the Da ta Devices tab in the Linksys One Por tal. These sect[...]

95 Chapter 8: Managing Data Devices Adding DNS Names for Static IP Devices Linksys One Communications Solution Chapter 8 Pinging a Data Device T o ping a device listed in the Status window to verify that it is commu nicating properly with the Ser vices Router , click the Ping T est button. The system pings the device you selected and repor ts the s[...]

Chapter 8 96 Chapter 8: Managing Data Devices Allowing Access to Network Services Linksys One Communications Solution 2. In the list of Static IP addresses, find the host name and IP add ress you want to delete and click Delete . 3. Click Commit . Allowing Access to Network Ser vices The Ser vices Router controls access to a list of the most common[...]

97 Chapter 8: Managing Data Devices Allowing Access to Network Services Linksys One Communications Solution Chapter 8 Here’ s how to use the Lin ksys One Portal to configure the firewall fo r permitting a data device: 1. Define a static IP address for each device or service. See the ”Adding DNS Names for Static IP Devices” section on page 95 [...]

Chapter 8 98 Chapter 8: Managing Data Devices Using the Services Router Advanced Interface Linksys One Communications Solution Exposing a Network De vice as a DMZ Host Y ou can allow ac cess to a network de vice that you want to act as a network Demilitarized Zone (DMZ) host. The DMZ is a dedicated host that receives all inbound traffic from the W [...]

99 Chapter 8: Managing Data Devices Using the Services Router Advanced Interface Linksys One Communications Solution Chapter 8 Linksys Partner Connection (LPC) portal. for infor mation on how to access the LPC por tal, refer to the ”Linksys P artne r Conne ction Portal” section on page 137. CAUTION: Unauthoriz ed changes in the Ser vices Router[...]

Chapter 9 100 Chapter 9: Using the VAR View Screens Changing the Services Router Connectivity Settings Linksys One Communications Solution Using the V AR View Screens The V AR View screens allows you, as a V alue Added Reseller (V AR), to make connectivity changes to the Services Router , view the main tenance status of your system, restore from ba[...]

101 Chapter 9: Using the VAR View Screens Viewing the Maintenance Status Linksys One Communications Solution Chapter 9 T o change the Ser vices Router connectiv ity settings to StaticIP: 1. Click the V AR View > Install/Connectivity tab. 2. Click the StaticIP button. 3. Enter IP Address, Subnet Mask, Defaul t Gateway , and DNS Ser vers informati[...]

Chapter 9 102 Chapter 9: Using the VAR View Screens Viewing the Maintenance Status Linksys One Communications Solution Refer to the following table for a description of the information d isplayed in the Maintenance screen. T o view the maintenance status of the Ser vices Router: •C l i c k t h e V AR View > Maintenance tab. T o immediately the[...]

103 Chapter 9: Using the VAR View Screens Backing up and Restoring your Services Router Linksys One Communications Solution Chapter 9 Backing up and Restoring your Ser vices Router Y ou can backup your CPE database to the Ser vice Node and restore it from a previously backed-up version. N ormally , regular backups are per for med during th e daily [...]

Chapter 9 104 Chapter 9: Using the VAR View Screens Viewing Device Snapshots Linksys One Communications Solution This feature provides a way to manually migrate a single customer account from one Ser vice Node to another . T o change the account information of your customer: 1. Click the VA R V i e w > S N A c c o u n t tab. 2. T ype a new Ser v[...]

105 Chapter 9: Using the VAR View Screens Configuring Wireless Linksys One Communications Solution Chapter 9 Configuring Wireless The SVR200 has 802.11 wireless capabilities; you can configure wireless settings from the Configure Wireless screen. T o enable wireless capabilities on the SVR200: 1. Click the V AR View > Configure Wireless tab. 2. [...]

Chapter 10 106 Chapter 10: Using the Support View Screens Linksys One Communications Solution Using the Suppor t View Screens The Support View screens allow you to view the current configuration and status values of your Linksys One system. These sections help you to view the Suppor t View screens: • ”Changing a Service Node Account” section [...]

107 Chapter 10: Using the Support View Screens Changing a Service Node Account Linksys One Communications Solution Chapter 10 In the Suppor t View screens you can display in formation on the Ser vices Router , devices, users, and other information. Changing a Ser vice Node Account Y ou can change and test the Ser vice Node acco unt inform ation of [...]

Chapter 10 108 Chapter 10: Using the Support View Screens Backing Up and Restoring Your CPE Configuration Linksys One Communications Solution Backing Up and Restoring Y our CPE Configuration Y ou can backup your CPE database to the Ser vice Node and restore it from a previously backed-up version. No rmally , regular backups are per forme d during t[...]

109 Chapter 10: Using the Support View Screens Viewing Provisioning Settings Linksys One Communications Solution Chapter 10 2. In the list of database backup versions, select the database version that you would like to install. 3. Click Restore to immediately install the selected backup version on the Ser vices Router . Y our system will reset whic[...]

Chapter 10 110 Chapter 10: Using the Support View Screens Viewing Device Snapshots Linksys One Communications Solution Viewing Device Snapshots The Ser vices Router colle cts logs of the network and device status. In the event you need to contact Linksys One suppor t to troubleshoot a problem, the support engineer may ask you to send them these log[...]

111 Chapter 10: Using the Support View Screens Viewing Device Snapshots Linksys One Communications Solution Chapter 10 T o view device snapshots: 1. Click Snapshots . 2. Choose the IP address for the device fr om the Send Snapshot drop down box. 3. T ype the e-mail address of the support engineer in the “to E-mail address” field. 4. Click Send [...]

Chapter 10 112 Chapter 10: Using the Support View Screens Changing the Services Router Connectivity Settings Linksys One Communications Solution Changing the Ser vices Router Connectivity Settings By default, the Ser vices Router au tomatically receives its IP add ress through DHCP , but it can be configured with a static IP address or Poin t-to-Po[...]

113 Chapter 10: Using the Support View Screens Changing the Services Router Connectivity Settings Linksys One Communications Solution Chapter 10 T o change the Ser vices Router connectiv ity settings to StaticIP: 1. Click Connectivity . 2. Click the StaticIP button. 3. Enter IP Address, Subnet Mask, Defaul t Gateway , and DNS Ser vers information. [...]

Chapter 10 114 Chapter 10: Using the Support View Screens Viewing VPN Status Linksys One Communications Solution Viewing VPN Status If the Ser vices Routers is par t of a VPN me sh, the VPN Status window shows its status. T o view the VPN status, click VPN Status . Refer to the following table for a descript ion of the information disp layed in the[...]

115 Chapter 10: Using the Support View Screens Displaying Services Router Information Linksys One Communications Solution Chapter 10 Displaying Ser vices Router Information The Release Info screen displays the MAC add ress, IP address, status information for th e Ser vices Router , V AR, an d Release informatio n. Additionally , it includes actions[...]

Chapter 10 116 Chapter 10: Using the Support View Screens Displaying Services Router Information Linksys One Communications Solution Viewing the IP Address and MAC Address T o find out the IP address for the W AN por t on the Ser vices Ro uter , click Release Info . The IP address is displayed. The MAC address and Last Started date and time are als[...]

117 Chapter 10: Using the Support View Screens Displaying Services Router Information Linksys One Communications Solution Chapter 10 Cleaning the Customer and Accoun t Information from the Ser vices Router T o clean Customer and Account Informat ion and restar t the Ser vices Router: •C l i c k Clean C ustomer Info and Account (SVR wi ll restar t[...]

Chapter 10 118 Chapter 10: Using the Support View Screens Viewing the Maintenance Status Linksys One Communications Solution Viewing the Maintenance Status The Maintenance screen allows you to view the status of the last maintenance operation of the Ser vices Router . This screen shows the da te and time that the last maintenance was started, compl[...]

119 Chapter 10: Using the Support View Screens Re-imaging the CPE Linksys One Communications Solution Chapter 10 T o view the maintenance status of the Ser vices Router: •C l i c k Maintenanc e . T o immediately the star t maintenance op eration on the Ser vices Router: 1. Click Maintenance . 2. Click Star t Maintenance . Re-imaging the CPE T o r[...]

Chapter 10 120 Chapter 10: Using the Support View Screens Viewing Phone Device Data Linksys One Communications Solution Viewing Phone Device Data The options under Phone Devices allows you to view various databases u sed for User , Lines, Devices, and Call T argets. This information may be useful in troubleshooting the Linksys One system.[...]

121 Chapter 11: Viewing Linksys One-Ready Devic es Displaying Devices Linksys One Communications Solution Chapter 11 Viewing Linksys One-Ready Devices The Linksys One Devices screen allows you to view any Linksys One-ready devices that are attached to the Linksys One system. These sections help you to view the L1 De vices screens: • ”Displaying[...]

Chapter 11 122 Chapter 11: Viewing Linksys One-Ready Devices Displaying Devices Linksys One Communications Solution device, simply click on the device in the list. Click the Refresh button to refresh the list of devices. The health of an attached device is color-coded as follo ws: Color Description Green The device is communicating with the ser ver[...]

123 Chapter 11: Viewing Linksys One-Ready Devic es Displaying Devices Linksys One Communications Solution Chapter 11 Device Info Screen The Device Info screen shows various types of information about the selected device. This information is define d as follows: Device Information Description Class The class of the device. For example, “switch” [...]

Chapter 11 124 Chapter 11: Viewing Linksys One-Ready Devices Displaying Devices Linksys One Communications Solution Device Co mmands The Device Commands area allows you to change th e password, change the hostname, reboot the device, or restore th e device to its default va lues. T o change a device password: 1. Click on the device to change. 2. T [...]

125 Chapter 11: Viewing Linksys One-Ready Devic es Showing Det ails Linksys One Communications Solution Chapter 11 Showing Details The Show_Details command allows you to vi ew the web-based interface of a device. TIP: T o find out more information about a selected device, refer to the documentation provided with the device. Many devices provide on-[...]

Chapter 11 126 Chapter 11: Viewing Linksys One-Ready Devices Showing Syslogs Linksys One Communications Solution T o view the web-based inter face of a device: 1. Click on a device. 2. Click Show_Details . A new tab appears on the top of the window showing the name of the device. 3. Click on the tab to view the web-based inter face. Showing Syslogs[...]

127 Chapter 11: Viewing Linksys One-Ready Devic es Showing Syslogs Linksys One Communications Solution Chapter 11 T o view the sy slogs for a dev ice: 1. Click on a device. 2. Click Show_Syslogs . A tab appears on the top of the window showing the syslogs of the device, if syslogs exist. 3. Click on the tab to view the syslogs for the device. NOTE:[...]

Chapter 12 128 Chapter 12: Viewing Site Status WAN Status Linksys One Communications Solution Viewing Site Status The Site Status screen allows you to quickly view the W AN, device, VPN, and SVR download status. These sections help you to view the site statu s: • ”W AN Status” section on page 128 • ”Device Status” section on page 129 ?[...]

129 Chapter 12: Viewing Site Status Device Status Linksys One Communications Solution Chapter 12 The W AN status icon is color-coded a s follows: T o view received and transmitted data: • Click on the triangle next to the W AN Status icon. The W A N Status area expands showing received a nd transmitted data. Device Status The Device Status area g[...]

Chapter 12 130 Chapter 12: Viewing Site Status Device Status Linksys One Communications Solution The status of the devices are shown graphically . The status icons are defined as follows: Status Icon Description The CPE is polling the Ser vice Node to de termine if it needs to download a new software image. A new software image is being downloaded [...]

131 Chapter 12: Viewing Site Status VPN Stat us Linksys One Communications Solution Chapter 12 VPN Status The VPN Status area shows the status of the VPN conne ction. The VPN status icon is color-coded as follows: SVR Download Status The SVR Download Status area provides textual messages from the last time that a software image was downloaded to th[...]

Appendix A 132 Appendix A: Linksys One Documents Linksys One Communications Solution Where Can I Find More Infor mation? All Linksys One doc umentation is availa ble to Linksys One Ser vice Providers and V ARs through the Linksys Partner Connection Program. See ”Linksys Partner C onnection Portal,” on page 137 for more information. In Release 2[...]

133 Appendix A: Linksys One Documents Linksys One Communications Solution Appendix A Linksys One CPE Design Guide Covers solution design guidelines for the Linksys One solution at the customer premises, including solution features, dial plan, broadband access requirements, network storage, telephony architectu re, localiza tion, LAN design, emergen[...]

Appendix A 134 Appendix A: Linksys One Documents Linksys One Communications Solution Ser vice Node Recover and Restore Guide Documents procedures for recovering and restorin g hardware and software comp onents for all models of the Cisco Ser vice Node for Linksys One, including the Ser vice Node database. Audience : Ser vice Provider technical staf[...]

135 Appendix A: Linksys One Documents Linksys One Communications Solution Appendix A Linksys One CPE Installation and Administration Quick Installation Guides Quick installation guides for each Linksys One an d Linksys One- ready CPE component, including phones, voice gateways, Ser vices Routers and switches . Audience : Qualified V alue Added Rese[...]

Appendix A 136 Appendix A: Linksys One Ready Documents Linksys One Communications Solution Linksys One Ready Documents T o find documents for Linksys One Ready products, go www .linksys.com and search on the product name. Linksys One IP Phone User Documenta tion Quick Installation Guide for Linksys One Model PHM1200 IP Phones Quick Installation Gui[...]

137 Appendix A: Linksys Partner Connection Portal Linksys One Communications Solution Appendix A Linksys Par tner Connection Por tal Linksys One Ser vice Providers and V A Rs have access to documentation, technical sup port, marketing and sales information through the Linksys Partner C onnection Program. How to Become a Link sys Connected Par tner [...]

Appendix B 138 Appendix B: Linksys One Communications Solution Linksys One Contact Infor mation Visit Linksys One online for information on the latest products an d product updates at: http://www .linksysone.com Can't find information about a product you want to buy on the web? Do you want to know more about networking with Linksys One pr oduc[...]

139 Appendix C: Troubleshooting Installation Linksys One Communications Solution Appendix C T roubleshooting The Linksys One Communications Solution is de signed to eliminate the installation and maintenance complexities usually associated wi th the Internet and voice over the Internet Protocol (V oIP) equipment. However , should you experience pro[...]

Appendix C 140 Appendix C: Troubleshooting the Services Router Linksys One Communications Solution 1. Power-cycle your ca ble modem/DSL modem to restart its DHCP ser ver . 2. Connect a Cat5 cable from the cable mode m to the W AN W1 por t of the Ser vices Router . 3. Power-cycle the Ser vices Route r to perfor m a new DHCP request and initiate the [...]

141 Appendix C: Troubleshooting the Services Router Linksys One Communications Solution Appendix C How do I verify if the W AN i s running? Press the T as ks > Suppor t > Next menu on any phone on the Linksys One network and obser ve the W AN status. When does data star t flowing to devices thro ugh the Ser vices Router af ter a reboot? How l[...]

Appendix C 142 Appendix C: Troubleshooting the Services Router Linksys One Communications Solution The SVR3000 or SVR3500 Ser vices Router is hot to the touch The Ser vices Router is cooled by forced air fr om cooling fans. The fans draw cooler air in from one side and e xpel heat ed air out the other side. • V erify that the sides of the Se r vi[...]

143 Appendix C: Troubleshooting the Voice Gateway Linksys One Communications Solution Appendix C T roubleshooting the V oice Gateway How do I determine w hat the V oic e Gateway is doing? View the V oice Gateway’ s LEDs in order to deter mine its status: My V oic e Gateway doesn’t detect a dial tone. What can I do? T o check the dial tone, you [...]

Appendix C 144 Appendix C: Troubleshooting the Voice Gateway Linksys One Communications Solution 1. Contact your local emergency ser vices agen cy and tell them that you wan t to test a emergency call. 2. When allowed by your local emergency se r vices calls ag ency , dial the emergency number , remain on the line and speak to the operator . 3. Say[...]

145 Appendix C: Troubleshooting Connected Devices Linksys One Communications Solution Appendix C T roubleshooting Connected Devices During a long power failure, the Ser vices Router los t power because the UPS ran ou t of capacity . The power failure is now over but the computer is not able to access the Internet. When will the Intern et access be [...]

Appendix C 146 Appendix C: Troubleshooting Connected Devices Linksys One Communications Solution[...]

147 Linksys One Communications Solution Index I Index Numerics 1-to-1 Paging 74 802.11 B/G Mixed 105 802.11B 105 802.11G 105 A About this Guide 1 Accessing the Linksys One Portal 4 Account Information 8 Adding DNS Na mes for Static IP Device s 95 Admin Accounts 10 Advanced Interface 98 After Hours 74 Allowing Access to Network Services 96 Auto Atte[...]

Index I 148 Linksys One Communications Solution Syslogs 126 System Configuration 6 System Requirements 3 T Tab Index 13 Transfer 75 Troubleshooting 139 U Understanding the Linksys One Portal 3 User Passwords 9 Users tab 43 Using the Linksys One Portal 3 Using the Phone Applica tion 12 Using the Services Router Advanced Interface 98 Using the Suppor[...]

149 Linksys One Communications Solution Index I[...]

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