Cisco Systems 4027673 manual

Cisco Model DPC3010 and EPC3010 DOCSIS 3.0 8x4 Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2  FCC Compliance ......................................................................................................... 7  CE Compliance ..................[...]

2 4030802 Rev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are f or use by qualified servi ce personnel only. To reduce the risk of electric shock, do not perform any serv icing other than that contained in the opera ting instructions, unless you are qualified to do so[...]

4030802 Rev A 3 IMPORTANT SAFETY INS TRUCTIONS Mitteilung für CA TV -T echniker Die in dieser Mitteilung au fgeführten Wartungsanweisungen sind ausschließlich für qu alifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektr ischen Schlags zu reduzi eren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedien[...]

4 4030802 Rev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these in structions. 2) Keep these instructions. 3) Heed all war nings. 4) Follow all in structions. 5) Do not use this appara tus near water. 6) Clean only with dry cloth. 7) Do not block any ventil ation openings. In stall in accor dance with the manufacturer&apo[...]

4030802 Rev A 5 IMPORTANT SAFETY INS TRUCTIONS Ground the Product WARNING: Avoid electric shock and fire h azard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Gro unding provides so me protection against voltage surg es and built-up static charges. Protect the Product from Lightning In addition t[...]

6 4030802 Rev A IMPORTANT SAFETY INSTR UCTIONS Service W arnings WARNING: Avoid electric shoc k! Do not open the cover of this product. Opening or removing the cover may expos e you to dangerous voltages. If you open the c over, your warranty will be void. This product co ntains no user-serviceable parts. Check Product Safety Upon completion of any[...]

4030802 Rev A 7 FCC Compliance FCC Compliance United States FCC Compliance This device has been test ed and found t o comply with th e limits fo r a Class B digit al device, pursuant to part 15 of the FCC Ru les. Thes e limit s are designed to p rovide reasonable protection against such int erference in a resi dential installation. This equipment g[...]

8 4030802 Rev A CE Compliance CE Compliance Declaration of Conformi ty with Regard to t he EU Directive 1999/5/EC (R&TTE Directive) This declarati on is only valid for con figurat ions (combinations of software, firmw are and hardware) supported or provid ed by Cisco Systems for use within the EU. The use of software or firmware not supported o[...]

4030802 Rev A 9 CE Compliance The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:  EMC: EN 55 022 and E N 55024  EN 61000-3-2 an d EN 61000-3-3  Safety: EN 60950-1 This product conforms to t he following Europe an directives: -2006/95/EC -1999/5/EC -2004/1 08/EC 200[...]

10 4030802 Rev A Introducing the DPC3010 and EPC3010 Introducing the DPC3010 and EPC3010 Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco ® Model DPC3010 or Model EPC3010 DOCSIS ® 3.0 Cable Modem offers high-end performance and superb relia[...]

4030802 Rev A 11 Introducing the DPC3010 and EPC3010 Design and Function  Color-coded connectors and cables for easy installation and setup  Features Plug and Play operation for easy set up and installation  Uses an attractive compact design and a ve rsatile orientation to lie flat or stand vertically on a desktop or shelf, or mount easily[...]

12 4030802 Rev A What's in the Carton? What's in the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that e ach item is undamaged. The carton typically contains the following items: One Cisco Model DPC3010 or EPC3010 DOCSIS 3.0 Cable Modem One Ethernet[...]

4030802 Rev A 13 Front Panel Description Front Panel Description The front panel of your cable modem provid es LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that [...]

14 4030802 Rev A Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3010 and EPC3010 DOCSIS 3.0 cable modems. 1 POWER —Connects the cable modem to the 12 VDC output of the AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord that i[...]

4030802 Rev A 15 What Are the System Require ments for Inter net Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements . Note:[...]

16 4030802 Rev A How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet acce ss account, you need to set up an account with your local service provider. Choose on[...]

4030802 Rev A 17 Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best locati on for your cable modem. Read this[...]

18 4030802 Rev A How Do I Mount the Cable Modem on the Wall? How Do I Mount the Cable Modem on the Wall? Before Y ou Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting loca tion should be free of obstructions on all sides, and the cables should be able to easily reach the cab[...]

4030802 Rev A 19 How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the W all-Mounting Slots The following illustration shows the locati on and dimensions of the wall-mounting slots on the bottom of the modem. U se the information on this page as a guide for mounting your modem to the wall. Important: This graphic is not drawn t[...]

20 4030802 Rev A How Do I Mount the Cable Modem on the Wall? W all Mounting Instructions Complete these steps to mount the modem to t he wall. 1 Locate the place where you want to mount the modem to the wall. 2 Hold the modem level against the wall and at an angle so that the screw hole mounting guides are facing up and against the wall. 3 Lay a pe[...]

4030802 Rev A 21 How Do I Connect My Devices to Use the Inter net? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet de vices in your home or office. Sharing one connection among many devices is called networking. Connecting and Instal[...]

22 4030802 Rev A Connecting the Cable M odem for High-Speed Data Service Connecting the Cable Modem for High-Speed Data Service The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, yo[...]

4030802 Rev A 23 Connecting the Cable M odem for High-S peed Data Service 5 Locate the AC power adapter provided with your cable modem. Insert the barrel-shaped DC power connector (attached by a thin pair of wires to the AC power adapter) into the black POWER connector on the back of the modem. Then, plug the AC power cord into an AC outlet to powe[...]

24 4030802 Rev A Installing USB Driver Installing USB Driver To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the US B drivers for the cable modem. The USB drivers needed for your cable mode m are located in th[...]

4030802 Rev A 25 Installing USB Drive r Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2 Wait until the ONLINE LED status indicator on the front panel of the cable modem illuminates solid green. 3 Select Install from a list or specific location (Advanced) in the F[...]

26 4030802 Rev A Frequently Asked Questions Frequently Asked Questions Q. How Do I Config ure TCP/IP Protocol? A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains[...]

4030802 Rev A 27 Frequently Asked Questions Configuring TCP/IP on Windows 2000 Systems 1 Click Start , select Settings , and choose Network and Dial-up Connections . 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet Protocol (T[...]

28 4030802 Rev A Frequently Asked Questions 3 Click Advanced in the User Mode window, and then click OK . 4 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and t hen click Using DHCP Server . 5 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make s[...]

4030802 Rev A 29 Frequently Asked Questions Renewing the IP Address on Wi ndows NT, 2000, or XP Systems 1 Click Start , and then click Run . The Run window opens. 2 Type cmd in the Open field and click OK . A window with a command prompt opens. 3 Type ipconfig/release at the C:/ prompt and press Enter . The syste m releases the IP address. 4 Type i[...]

30 4030802 Rev A Frequently Asked Questions Q. Can I run more than one device on the modem? A. Yes. If your service provider permits, a single cable modem can support up to 63 Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can purchase at your local PC or office supply re tailer. Another user at your location can simulta[...]

4030802 Rev A 31 Tips for Improved Perfor mance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, co ntact your service provider.  Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.  Verif[...]

32 4030802 Rev A Front Panel LED Status In dicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration The following chart illustrates the sequ ence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the ne[...]

4030802 Rev A 33 Front Panel LED Status In dicator Functio ns Normal Operations The following table illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Front Panel LED Status Indicators During Normal O perations Step 9 Front Panel Indicator Normal Operations 1 POWER On 2 DS On 3 US On 4 ONLINE O[...]

34 4030802 Rev A Front Panel LED Status In dicator Functions Special Conditions The following table describes the appear ance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Acces[...]

4030802 Rev A 35 Notices Notices T r ademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS is a trade[...]

36 4030802 Rev A For Information For Information If Y ou Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers Telephone and Fax Numbers North America South America Central Americ[...]

Service Provider Video Technology Group 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678.277.1000 www.scientificatlanta.com This document includes various trademarks of Cisco Systems, Inc. Please see the Trademarks section of this document for a list of the Cisco System s, Inc trademarks used in this document. All other trademarks men[...]