Cisco Systems 7970 manual

Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco IP Phone 7970 S eries f or Cisco CallManager 4.1(3) INCLUDING LICENSE AND W ARRANTY Text Part Number: 78 -15630-03 Phone Guide[...]

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Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Syst ems, Inc. or its affiliates in the United S tates and certain other countries. Al l other brands, names, or trademarks mentioned i n this document or W ebsite are the property of their respective owners. The use of the word partner does not imply a p[...]

Join Join several calls on a single line to create a conference call Links Access relate d Help topics Main Display the Help mai n menu MeetMe Host a Meet-Me conference call more Display add itional softkeys NewCall Make a new call OPickUp Answer a call ringing i n another group that is associated with your group Park Store a call using Call Park P[...]

Cisco IP Phone 7970 Series iii Contents Getting Started 1 How to Use this Guide 1 Using and Cleaning the Touchscreen Display 2 Where to Find Additional Information 2 More Information about Customizing You r Phone on the Web 3 Safety and Performance Information 3 Connecting Your P hone 6 An Overview of Your Phone 9 Buttons and Hardware 9 Touchscreen[...]

iv 78-15630-03 Using Hold and Resume 23 Using Mute 23 Transferring a Connected Call 24 Forwarding Your Calls to Another Number 25 Making Conference Ca lls 26 Types of Supported Conferenc e Calls 26 Starting and Joining a Standard Conference 27 Starting or Joining a Mee t-Me Conference Call 28 Advanced Ca ll Handling 29 Storing and Retrieving Parked[...]

Cisco IP Phone 7970 Series v Accessing Your User Options Web Pages 43 Logging In to the Us er Options Web P ages 43 Subscribing to Phone Services 44 Understanding Additiona l Configuration Options 45 Troubleshooting You r Phone 47 Using the Quality Reporting Tool 47 Cisco One-Year Limi ted Hardware Warranty Terms 48 Index 51[...]

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Cisco IP Phone 7970 Series 1 Getting Started How to Use this Guide This guide provides y ou with an overview of the fea tures available on you r phone. Y ou can read it completely for a solid understanding of y our phon e’ s capabilities, or refer to the ta ble below for pointers to commonly used sections. If you want to... Then Explore your phon[...]

2 7815630-03 Using and Cleaning the Touchscreen Display Y our Cisco IP Phone 7970 series features a high-res olution co lor touchscreen display . Refer to the table below for recommendations on th e best practices for protecting and maintaining the touchscreen. Where to Find Additional Information Y ou can access the most current Cisco IP Phone do [...]

Getting Started Cisco IP Phone 7970 Series 3 More Information about Custom izing Your Phone on the Web Y our Cisco IP Phone is a network device that can share information with other network devices in your company , including your computer . Y ou can use yo ur Cisco Ca llManager User Option s web pages to establish and customize phone services and [...]

4 7815630-03 Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 A WG communication cable. War n in g The power supply must be placed indoors. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: War n in g [...]

Getting Started Cisco IP Phone 7970 Series 5 Using External Devices wi th Your Cisco IP Phone The following information applies when you use external devices with the Cisco IP Phone: Cisco recommends the use of good quality external devices (speakers, microph ones, and headsets) that are shielded against unwanted radio frequency (RF) and audio freq[...]

6 78-15630-03 Connecting Your Phone Y our system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case , refer to the to the graphic and table below to connect your phone. 1 DC Adaptor p ort (DC48V) 6 Handset port 2 Power supply with DC connector for phone 7 Headset port 3 AC power [...]

Cisco IP Phone 7970 Series 7 Adjusting the Footstand T o change the angle that your phone sits on you r desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you migh t want to adju st the handset rest to ensure that the receiver will not slip out of the cradle. See the table belo[...]

8 78-15630-03 deployed, there is not a single “b est” solution th at is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hea[...]

Cisco IP Phone 7970 Series 9 An Overview of Your Phone The Cisco IP Phone 7970 Series are full-feature tel ephones that provide voice communicatio n over the same data network that your computer uses, allowi ng you to place a nd receive phone calls, put calls on hold, speed dial numbers, transfer calls, ma ke conference calls, and so on. In additio[...]

10 78-15630-03 1 Programmable buttons Depending on configuration, prog rammable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • W eb-based services (for example, a Personal Address Book b utton) • Phone features (for example, a Privacy button) The buttons illuminate to indicate status: Gre[...]

Cisco IP Phone 7970 Series 11 3 Display button A wakens the touchs creen from power -save mode or disables it for cleaning. No color—T ouchscreen available, ready for inpu t Green flashing—T ouchscreen disabled Green steady—T ouchscreen and backlight disabled See the “Using and Cleaning the T ouchscreen Display” section on page 2. 4 Messa[...]

12 78-15630-03 Touchscreen Features This is what your main touchscreen might look lik e with active calls and several feature menus open. Press (or tap) with your fingertip to activat e touch-sensitive items on your touchscreen. 1 Primary phone line Displays the phone number (extension nu mber) for your primary phone line. If several tabs are open,[...]

Cisco IP Phone 7970 Series 13 Call-Handling and Navigation Tips These guidelines can help you ha ndle calls and navigate menus on your Cisco IP Phone. Understanding Lines vs. Calls It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines Phone models in the Cisco IP Phone 7970 Series suppor t up to eight lin[...]

14 78-15630-03 Going On-Hook and Off-Hook Some phone tasks and instructions diffe r depending on w hether the phone is on-hook or off-hook . • On-Hook—The phone handset is resting in the crad le, no calls are active, and you do not have an active dial tone. Y our phone provides on-h ook dialing ( pre-dial ), which enables you to enter or choose[...]

Cisco IP Phone 7970 Series 15 Viewing and Switching Between Calls These tips can help you switch between calls on one or more lin es. If the call that you want to switch to is not automatically highlighted, press the call app earance on your touchscreen or scroll to it. Tips • Only one call can be active; other calls will be placed on hold automa[...]

16 78-15630-03 Choosing Touchscreen Items Using Feature Menus T o choose a touchscreen item... Do this... By touch Press (or tap) an item on the to uchscreen with your fingertip. Note that pressing a phone number on the touchscreen can cause the phone to dial the number . By item number Press the corr esponding number on y our keypad. For example, [...]

Cisco IP Phone 7970 Series 17 Entering and Editing Text Getting Help on Your Phone Y our Cisco IP Phone p rovides a comprehensive online help system. Help topics appear on the touchscreen. See the table below for details. Understanding Feature Functionality and Availability The operation of your Cisco IP Phone and the features ava ilable to you may[...]

18 78-15630-03 Basic Call Handling This section covers basic call-handling tasks such as placing, an swering, transferring, and conferencing calls. The features you use to perform these task s are standard and available on most phone systems. Placing a Call To place a call, pick up the handset an d dial. Or us e one of the other options outlined in[...]

Cisco IP Phone 7970 Series 19 Speed dial a number Do one of the following: • Press (a speed-dial button) be fore or after going off-hook. • Enter a speed dial index number (1-99 on the keypad) whil e on-hook and press AbbrDial . For details, see the “Setting Up Sp eed Dial Features” section o n page 40. Place a call when another call is act[...]

20 78-15630-03 Dial from a corporate directory web page Use the Cisco W ebDialer feature. Op en a web browser and go to your company directory . Click on a phone number in the directory . Click Dial to place the call. Click Hangup to end the call. See the Customizing Y our Cisco IP Phone on the W eb guide for more details: http://www.cisco.com/univ[...]

Cisco IP Phone 7970 Series 21 Tips • If you make a mistake while entering a phone number , press << to erase one or more digits. Press Cancel to exit the dialing attempt. • If you cannot hear a dial tone or complete a phone call, one or more of the following factors might apply . If necessary , ask your system administration for m ore inf[...]

22 78-15630-03 Answering a Call T o answer a call, go-off hook by pickin g up the handset. Or see the table below for more options. If you want to... Then... Answer with a headset Press , if u nlit. Or , if is already lit, press Answer or (the flashing lin e button). Answer with the speakerphone Press , Answer , or . Switch from a connected call to[...]

Cisco IP Phone 7970 Series 23 Ending a Call T o end a call, hang up. See the table b elow for details. Using Hold and Resume Only one call can be active at any given time; all other calls will be pl aced on hold. Tips • Engaging the Hold feature typically generates music or a beeping tone. For this rea son, avoid putting a conference call on hold[...]

24 78-15630-03 Transferring a Connected Call T ransfer redirects a connected call. The target is the number to which you wa nt to transfer the call. Tips • When on-hook transfer is enabled, you can either hang up or press Tr a n s f e r, then hang up. • If on-hook transfer is not enabled on your phone, be aware that hangin g up instead of press[...]

Cisco IP Phone 7970 Series 25 Forwarding Your Calls to Another Number Y ou can use Call Forward All to redirect your inco ming ca lls from your Cisco IP Phone to another number . Ti p Enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code or the area code, if necessary . Tips ?[...]

26 78-15630-03 Making Conference Calls Y our Cisco IP Phone allows you to join th ree or mo re people into one telephone conversation, creating a conference call. Types of Supported Conference Calls There are two type s of conference calls: Standard a nd Meet-Me. Standard Conference Calls In standard (or “ad hoc”) conference calls, the conf ere[...]

Cisco IP Phone 7970 Series 27 Starting and Joining a Standard Conference A standard conference allows at least three people to participate i n a single call. See the table bel ow for details. If you want to... Then... Start a standard conference call by calling participants During a connected call, press Confrn to add another party to the call. (Y [...]

28 78-15630-03 Tips • Calls must be on the same line before you can add them to a standard conference call. If calls are on different lines, transfer them to a single line before using Confrn or Join . • If you get an error stating, “No Participant Info” when attempting to use Join , be sure that you have selected at least one call in addit[...]

Cisco IP Phone 7970 Series 29 Advanced Call Handling Advanced call-handling tasks invol v e special (non-standard) features that your system administrator might configure for your phone depending on your call-hand ling needs and work environment. Y ou will not have access to these features unless yo ur system administra tor enables them for you. St[...]

30 78-15630-03 Picking Up a Redirected Call on Your Phone Y our system administrator migh t enable Call PickUp fo r your phone if you share call-handli ng responsibilities with co -workers. Call PickUp allows you to answer a call that is ringing on a co-worker’ s phone by redirecting th e call to your phone. Y ou can use Call PickUp features to h[...]

Cisco IP Phone 7970 Series 31 Using a Shared Line Y our system administrator might assign a “shared” phone line to you. T ypically , a shared line has two main uses: • One person uses multiple phones—For exa mple, your shared line is assigned to both your desk phone and a lab phone. An incoming call to the shared line rings on both phones a[...]

32 78-15630-03 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to an established call on a shared line using Barge or cBarge. T ypically , only one of these features will be available to you. Tips • Barge an d cBarge softkeys are not available for private c alls. • Y ou cannot barge an encry[...]

Cisco IP Phone 7970 Series 33 Preventing Others from Viewin g or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging your cal ls (addin g themselves to calls on the shared line s using the Barge or cBa rge feature). Tips • If the phone that shares your [...]

34 78-15630-03 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phon e might support making and receivi ng secure calls. Y our phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones particip ating in the call have been verified. ?[...]

Cisco IP Phone 7970 Series 35 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this spec ialized call handling, your system administrator can add Multilevel Precedence and Preemption (M LPP) to your phone. Keep [...]

36 78-15630-03 Using a Handset, Headset, and Speakerphone The table below describe s how to use these devices. Tips • See the “Connecting Y our Phone” section o n page 6 to locate the headset port. • See the “Basic Call Handling” section on page 18 for detailed instructions about how to use th e handset, headset, and speakerphone to pla[...]

Cisco IP Phone 7970 Series 37 Using AutoAnswer with a Headset or the Speakerphone Y ou might use AutoAnswer if you receive a high volume of incoming cal ls or handle calls on behalf of others. Y our system administrator configures AutoAnswer to work with either your speakerphone or headset. See the table below for details. If you... Then... Use Aut[...]

38 78-15630-03 Customizing Phone Settings Y ou can personalize your Cisco IP Phone by adjusting settings, as described in the tables below . Keep in mind a few tips when reviewing this information: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages. See the “Logging In to the User Op tio[...]

Cisco IP Phone 7970 Series 39 Customizing Rings and Message Indicators Y ou can customize the way your phone indicates an incoming call or a new voice mail messa ge for each of your lines. Customized ring sounds and o t her indicators can help you quickly differentiate between multiple lines. For example, you can choose a chirping sound to indica t[...]

40 78-15630-03 Setting Up Speed Dial Features Speed dial features allow you to press a button or enter an index code to place a ca ll. Y ou can set up speed dialing for your phone in two ways: • Speed dialing with a button—Y ou ca n assign a speed dial number to any avai lable programmable button on your phone that has not already been con figu[...]

Cisco IP Phone 7970 Series 41 Using Voice Messaging, Call Logs, and Directories This section describes how you ca n use feature buttons to acce ss voice messages, call logs, and directories. Accessing Voice Messages Y our company determines the voice messag e servic e that your phone system uses. For the most accurate and detailed information ab ou[...]

42 78-15630-03 Using Call Logs and Directories Y our phone maintains logs of your missed, pla ced, and received calls. Y ou can use the Directories button to access these records. Y ou can a lso access a corporate directory (if available). Note If the network shuts down or is reset, you might lose informa tion in your call logs. If you want to... T[...]

Cisco IP Phone 7970 Series 43 Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company , including you r computer and web-based services ac cessible using a web browser on your computer . Y ou can establish phone services, and co ntrol settings and fea[...]

44 78-15630-03 Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Loggi ng In to the User Options W eb Pages” section on page 43 for help logging in.) Phone services can include: • W eb-based informa[...]

Cisco IP Phone 7970 Series 45 Understanding Additional Configuration Options Y our system administrator can configure y our ph one to use specific button and softkey templates along with special services and features, if appropriat e. The table bel ow provides an overview of some configuration options that you might want to discuss with your phone [...]

46 78-15630-03 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringing on another phone • a shared line to view or join co-workers’ calls • Cisco Extension Mobility to apply your phone number and user profile to a shared C[...]

Cisco IP Phone 7970 Series 47 Troubleshooting Your Phone This section tells you how to access information abou t your Cisco IP Phone and phone calls to help your system administrator or technici an diagnose problems with your phone. Note If is not re sponsive, your system admini strator might have disabled this button on your phone. Ask your system[...]

48 78-15630-03 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and vari ous service s that you can use during the warranty period. Y our formal W arranty Statement, including the warranties and license agreements applicable to Cisco software, i s availabl e on Cisco .com. Follow these step[...]

Cisco IP Phone 7970 Series 49 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary , depending on the customer locatio n. Cisco r[...]

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Cisco IP Phone 7970 Series 51 Index A abbreviated dialing 40 answering calls 22 audio problems 47 authenticated calls 34 AutoAnswer 37 AutoDial 18 B barge and privacy 33 and shared lines 31 using 32 buttons, identifying 9 C call activity area, viewing 12 call forwarding 25 call logs dialing from 18 erasing 42 viewing and dialing from 42 call park 2[...]

52 78-15630-03 Cisco IP Phone adjusting height of 7 connecting 6 description of 9 documentation for 2 feature configuration for 17 , 45 illustration of 9 online help for 17 registering 7 securing handset rest 7 web-based services for 43 conference calls Meet-Me 26 , 28 standard 26 , 27 corporate directory dialing from web page with 20 using on phon[...]

Cisco IP Phone 7970 Series 53 hanging up with 23 mode 36 placing calls with 20 volume 38 headset performance, general 7 help button 11 help, using 17 hold and switching calls 15 and transferring 24 using 23 I icons, for cal l states 13 installing, Cisco IP Phone 6 K keypad description of 11 entering text with 17 L line buttons 10 lines description [...]

54 78-15630-03 phone lines buttons for 10 description of 13 viewing 12 phone tab 12 placed calls, records of 42 placing calls, options for 18 pre-dial 14 , 18 prioritizing calls 35 privacy and shared lines 31 using 33 programmable buttons description of 10 labels for 12 Q QRT, using 47 R received calls, records of 42 redial 18 remote-in-use icon fo[...]

Cisco IP Phone 7970 Series 55 T TAPS 7 text, entering on phone 17 Tool for Auto-Registered Phones Support 7 touchscreen adjusting contrast 39 changing language 39 choosing items 2 , 16 cleaning 2 disabling/enabling 2 features of 12 waking 2 transferring, options for 24 troubleshooting 47 U User Options web pages accessing 43 and phone services 44 V[...]

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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerb ergpark Haarlerbergw eg 13-19 1101 CH Amsterdam The Neth erlands www-europe.ci sco.com T el: 31 0 20 357 1000 Fax: 31 0 [...]