Cisco Systems 7985G manual

Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP V ideo Phone 7985G INCLUDING LICENSE AND W ARRANTY Phone Guide[...]

[...]

Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Syst ems, Inc. or i ts affiliates in the Uni ted States and certain other countries. Al l othe r brands, names, or trademarks men tio ned in this document or W e bsite are the prop erty of their respec tive owners. The use of the word partner does not imp[...]

HLog Prevent hunt group call s from ringing on your phone b y logging out of hunt groups iDivert Send a call to your vo ice messaging sys tem Join Join several calls already on a single line to create a con ference MeetMe Host a Meet-Me conference call more Display add itional softk eys New Call Make a new call OPickUp Answer a call ringing in an a[...]

Cisco Unified IP Vi deo Phone 7985G Phone Guide v Contents Getting Started 1 Using this Guide 1 Safety and Performance Information 3 Accessibility 5 Connecting Yo ur Video Phone 6 An Overview of Your Vid eo Phone 8 Understanding Buttons and Hardware 8 Understanding the Screen Lay out 12 Getting Hel p on Your Pho ne 14 Understanding Feature Function[...]

vi 78-16798-02 Picking Up a Ringing Call to Your Phone 30 Storing and Retrieving Parked Ca lls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 34 Using a Headse t, and Speakerph one 36 Obtaining a Headset 36 Using AutoAnswer with a Headset or the Speakerpho ne 37 Using Phone Setti ngs 38 Adjusting the Volume 38 Customizing Alert Tone 39 [...]

Cisco Unified IP Vi deo Phone 7985G Phone Guide 1 Getting Started Using this Guide This guide provides y ou with an overview of the features that are available on your phon e. Y ou can read the guide completely for a solid understanding of your phone’ s capabilities, or refer to the following table for pointers to commonly used sections. If you w[...]

2 78-16798-02 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www .cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Y ou can access the Cisco website at thi s URL: http://www .cisco.com/ International Cisco websites ca n be accessed from th[...]

Getting Started Cisco Unified IP Vi deo Phone 7985G Phone Guide 3 Safety and Performance Information Installing and Using Your Video Phone Read the following safety noti ces before installing or using your Cisco Unified IP V i deo Phone: War n in g IMPORT ANT SAFETY INSTRUCTIONS This warning symbol m eans danger . Y ou are in a situation that co ul[...]

4 78-16798-02 Using an External Power Supply The following warnings apply when you u se the external power supply with the Cisco Unified IP Video Phone 7985G: War n in g This product relies on the building's installation for short-circ uit (over current) protection. Ensure that a f use or circuit breaker no larger than 120 V AC, 15A U.S. (240 [...]

Getting Started Cisco Unified IP Vi deo Phone 7985G Phone Guide 5 Accessibility A list of accessibility features is available upon request.[...]

6 78-16798-02 Connecting Your Video Phone Y our system administra tor will likely connect your new Cisco Un ified IP V ideo Phone 7985G to the corporate IP network. If that is not the case, re fer to the graphic and table below to connect your phone. Cisco Unified IP V ideo Ph one 7985G Cable Connections 1 Plug for handset 4 Network cable, SW port [...]

Connecting Y our Video Phon e Cisco Unified IP Vi deo Phone 7985G Phone Guide 7 Mounting the Handset Bracket Step 1 Slide the handset bracket into the tracks as sh own on the figure. Make sure to push it firmly into the tracks until it snaps into place. Step 2 Connect the handset cable at the underside of the video phone. Step 3 Place the system in[...]

8 78-16798-02 An Overview of Your Video Phone Y our Cisco Unified IP V ideo Phone 7985G pro vides business-quality video over the same data network that your computer uses. Because the 7985G is design ed for the individual workspace, it makes a video meeting as simple as a telephone call. The vid eo phone includes th e same softkey functionality an[...]

An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 9 • Button for displaying the lines of the video phone Refer to the following graphics a nd table for detailed descriptions. Cisco Unified IP Video Phone 7985G Ov erview 1 Camera The camera provides manual tilt and fo cus. T urn the lens to adjust focus. T ilt the ca[...]

10 78-16798-02 Cisco Unified IP V ideo Phone 7985G Keypad 5 Speaker Y our phone includes a speaker that is located between the keypad a nd the screen. 6 Camera lens cap docking Use a camera lens cap that is located at the back si de of the phone to cover the lens when the phone is not in use. The ca mera lens cap protects the lens and also prevents[...]

An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 11 4 Brightness button Controls monitor brightness. See the “Adjusting Monitor Brightness” section on page 39 . 5 Softkeys Activates features presented on the co rresponding softkeys on the screen. 6 Selfview button Switches the video image from incoming to outgoin[...]

12 78-16798-02 Understanding the Screen Layout The following example shows what yo ur main screen might look like with an activ e video call. The menu appears on the screen as a semi transparent layer in fro nt of your video image. Press (Display button) to toggle the menu on and off. Cisco Unified IP Video Phone 7985G Scr een Layout 17 Volume butt[...]

An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 13 5 V ideo image Displays the incoming video image. Press the Selfv iew button to display the outgoing video image. 6 Call activity Displays your current calls per line, caller ID, call state, and cal l duration. 7 Softkey labels Displays a softkey function. Press the[...]

14 78-16798-02 Understanding Feature Buttons and Menus If you want to... Then... Open a feature menu Press a feature button: Messages Services Help Directories Settings Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit . (If you press Exit from the top level of a menu, the menu will close.) Cl[...]

If you want to... Then... V iew the Main menu Press (Help button) on your phone and wait a few seconds for the menu to display . If you are already in Help, press Main . Choose from the following Main menu topics: • About Y our Cisco Unified IP Phone—Descri ptive informatio n about your phone model • How do I...?—Procedures and information [...]

16 78-16798-02 Understanding Call and Line Icons Y our phone displays icons to help you determine the call and line sta te (on-hook, on hold, ringing, connected, and so on). Icon Call State Description Connected call A type of active call in which you are currently connected to the other party . Many phone feat ures require that you have a connecte[...]

An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 17 Selecting Calls Many phone features require that you select the calls yo u want to use with a particular feature. F or example, you might have 15 held calls, but you only want to join 4 of them to a conference call. (The default maximum number of participants is 4).[...]

18 78-16798-02 Tips • Y ou can have only one call be active at any given time; other calls will get placed on hold automatically . • When you have multiple calls on one line, calls with the highest precedence and long est duration display at the top of the call list. • The call list shows calls of a similar type grouped together . For example[...]

Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 19 Basic Call Handling This section covers basic call-handling tas ks such as placing, answering, transferring, and conferencing calls. Y ou can find the standard features that y ou use to perform these tasks on most phone systems. Before You Make a Video Call Before making a vide[...]

20 78-16798-02 Dial by using the speakerphone Press New Call and enter a video or phone number , or you can press (Speaker button) before or after di aling, redialing, or speed dialing a number . Many of the actions that you can ta ke to dial a number automatically trigger speakerphone mode, assuming th at the handset is in its cradle and the (Head[...]

Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 21 Tips If you make a mistake while entering a phone nu mber , press << or the Cancel button to erase one or more digits. Use the rig ht and left navigat ion button s to move through the number . Press Cancel to exit the dialing attempt. Answering a Video Call Answer a video[...]

22 78-16798-02 Ending a Video Call End a video call the same w ay as you end a telephone call, hang up. See the table below for details. If you want to... Then... Hang up while you are using the handset Return the handset to its cradle or press EndCall . Hang up while you are using the headset Press (Headset button), if it is lit. Or , if you want [...]

Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 23 Displaying Your Outgoing Video Picture T o see your outgoing video picture (the picture of y ourself), use Selfview or PiP (Picture in Picture). Selfview displays your outgoing picture in full screen. PiP shows your outgoing picture in a smaller window . The PiP displays on top[...]

24 78-16798-02 Transferring Calls T ransfer redi rects a connected call. The target specifies the number to which you want to tran sfer the call. If you want to... Then... T ransfer a c all without talking to the transfer recipient During a connected call, press Tr a n s f e r and enter the target number . When you receive the call ringing sound, p[...]

Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 25 Forwarding Your Calls to Another Number Y ou can use Call Forward All to redirect your incoming calls from your Cisco Unified IP V ideo Phone to another number . Call Forward All ca n only be used on your primary line. Note Enter the Call Forward All targ et number exactly as y[...]

26 78-16798-02 Making Conference Calls Conference calling allows three or more parties to participate in a call simultaneously . Y our Cisco Unified IP V ideo Phone can support several ty pes of conf erence calls depending on your needs and your phone configuration. The softkeys identi fy which methods are available on your phone: • Confrn —Use[...]

Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 27 Tips • For participation in a standard conference, ensure al l calls are placed on the same line. If this is not the case, you can transfer the calls to the sa me line before adding them to the conference. • If you receive an error message stating, “N o Participant Info?[...]

28 78-16798-02 Starting or Joining a Meet-Me Conference Call Unlike a standard confe rence, where the conference organizer must call parti cipants, a Meet-Me conference call allows participants to dial a Meet-Me c onference number at a predete rmined time to join the conference call. Y our system administrator may configure the Meet-Me conference c[...]

Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 29 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might configure for your video phone depending on your cal l-handling needs and work environment. Speed dialing Speed dial numbers allow you to quickly dial phon e num[...]

30 78-16798-02 Note Y our syste m administrator can assign spee d dials to your p hone; he or she ca n also restrict t he number of speed dials that you can configure Tips For details on making calls by using either speed dial method , see the “Placing a Video Call” section on page 19 . Picking Up a Ringing Call to Your Phone Y our system admin[...]

Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 31 • Wit h OPickU p , your system administrator can associate multiple cal l pickup groups with your group and assign a priority to the groups. When you press OPickUp , you co nnect the ringing call in the pickup group with the highest priority . • If you want to pick up the[...]

32 78-16798-02 Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supp orts can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can. For example, your phone supports a maximum of four calls on a shared line and y our co-worker’ s phone supports f[...]

Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 33 Tips • Barge and cBarge softkeys are not available for private calls. • Y ou cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this re ason, your phone plays a fast busy tone. • Y ou will be dis[...]

34 78-16798-02 Storing and Retrieving Parked Calls Y ou can “park” a call when you want to store the call, so you or someone else can retrieve it from another phone in the Cisco Unified CallManag er system (for example, at a coworker’ s desk or in a conference room). Call Park designates a special fe ature that your system administrator may c[...]

Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 35 • Preemption is the process of ending an existing, lower priority call wh ile accepting a higher priority call that is sent to your phone. If you want to... Then... Choose a priority (precedence) level for an outgoing call Contact your syst em administr ator for a list of c[...]

36 78-16798-02 Using a Headset, and Speakerphone The table below describes how to use these devices. If you want to... Then... Use a headset Press (Headset button) to toggle headset mode on and off. (AutoAnswer users should see the “Using AutoAnswer with a Headset or the Speakerphone” section on page 37 for exceptions.) Y ou can use the he adse[...]

Using a Headset, and Spe akerphone Cisco Unified IP Vi deo Phone 7985G Phone Guide 37 Using AutoAnswer with a Headset or the Speakerphone Y ou might use AutoAnswer if you receive a high volume of incomi ng calls or handle calls on behalf of others. AutoAnswer is configured on the CallM anager . Y our system administrator configures AutoAnswer to wo[...]

38 78-16798-02 Using Phone Settings Y ou can personalize your Cisco Unifie d IP Video Phone by adjusting settings, as described in the tables below . Keep in mind a few tips when you review this i nformation: • Most settings are accessible on your phone, bu t a few a re accessed online from your User Options web pages. See the “Logging In to th[...]

Using Phone Settings Cisco Unified IP Vi deo Phone 7985G Phone Guide 39 Customizing Alert Tone Y ou can customize the way that your phone indicates the presence of an incoming call. If you want to... Then... Change the Alert T one Choose Settings > User Preferences > Alert T one and select a phone line or the default ring setting. Choose a ri[...]

40 78-16798-02 Using Call Logs and Directories This section describes how you can use feature buttons to access call logs and directories. T o access both features, use the (Directories button). Using Call Logs Y our phone maintains record s of your missed, placed, and received calls. If you want to... Then... View your call logs Choose (Directorie[...]

Using Call Logs and Directories Cisco Unified IP Vi deo Phone 7985G Phone Guide 41 Dial from a call log (while connected to anothe r call) 1. Choose (Directories button) > Missed Calls , Placed Calls , or Received Call s . 2. Highlight a call record from the log. 3. If you need to edit the disp layed number , p ress EditDial followed by <<[...]

42 78-16798-02 Using Corporate Directory on Your Phone Depending on configuration, your phone can provid e access to a corporate directory whi ch you can use to place calls to coworkers. Corporate Di rectory is set up and maintained by your system administrator . If you want to... Then... Dial from a corporat e directory (while not on another call)[...]

Cisco Unified IP Vi deo Phone 7985G Phone Guide 43 Accessing Voice Messages T o access voice messag es, use the (Messages button). Note Y our company determines the voice-messaging se rvice that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with your voice message ser[...]

44 78-16798-02 Accessing Your User Options Web Pages Because your Cisco Unified IP Video Phone is a ne twork device, it can shar e information with other network devices in your company , including your computer and web-based se rvices accessible using a web browser on your computer . Y ou can establish phone services, and control settings and feat[...]

Accessing Y ou r User Option s Web Pages Cisco Unified IP Vi deo Phone 7985G Phone Guide 45 Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options w eb pages. See the “Logging In to the User Options W eb Pages” section on pa g[...]

46 78-16798-02 Understanding Additional Configuration Options Y our system administra tor can configure your phone to use specific button and softkey templates along with special services and features, if appropria te. The table below provides a n overview of some configuration options that you may want to di scuss with your phone system administra[...]

Understanding Additional Con figuration Options Cisco Unified IP Vi deo Phone 7985G Phone Guide 47 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringi ng on another phone • a shared line to view or join co-workers’ calls ?[...]

48 78-16798-02 Troubleshooting Your Video Phone This section provides troubleshooting information for your Cisco Unified IP V ideo Phon e. General Troubleshooting This section provides information to help you tro ubleshoot general problems with your video phone. For more information, see your system administrator . Symptom Explanation Y ou cannot h[...]

Cisco Unified IP Vi deo Phone 7985G Phone Guide 49 Viewing Phone Administration Data Y our system administra tor might ask you to access administra tion data on your video phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose (settings button) > Network Configuration a nd select the network c[...]

50 78-16798-02 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services tha t you can use during the warranty period. Y our formal W arranty Statement, including the warra nties and license agreements applicable to Cisco software, i s availabl e on Cisco .com. Follow these ste[...]

Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified IP Vi deo Phone 7985G Phone Guide 51 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual [...]

52 78-16798-02 Index A alert tone 39 audio mute Audio mute button 11 using audio mute 23 AutoAnswer 37 B brightness Brightness button 11 monitor brightness 39 C call logs 40 erasing 40 viewing and dialing from 40 call overview 12 calls answering calls 21 call icons 16 calls compared to lines 15 calls on hold 16 conference calls 26 connected calls 1[...]

53 Confrn 26 D dialing 19 directories Directories button 12 feature menu 14 using directories 40 directory using on phone 40 DirTrfr 24 Display button 10 documentation, accessing 2 duration 12 E external devices 4 F feature buttons 18 feature menu 18 feature, availabi lity 14 forwarding calls 25 H handset description 9 mounting the handset bracket [...]

54 78-16798-02 compared to calls 15 description 15 M MCID 34 Meet-Me 28 messages feature menu 14 indicator for 43 listening to 43 Messages button 11 microphone 9 missed calls, records of 40 N Navigation button 11 network cable PC port 6 SW port 6 network configuration data, locating 48 Notification lamp 10 Number buttons 11 O off-hook compared to o[...]

55 LCD monitor 9 screen layout 12 selecting calls 17 selfview displaying outgoing video picture 23 Selfvie w butto n 11 services feature menu 14 Services button 11 settings feature menu 14 phone settings 38 Settings button 12 shared line 31 adding yourself 32 preventing others from joining 33 preventing others from viewi ng 33 shared line icon 16 s[...]

78-16798-02 56[...]

Cisco Unified IP Vi deo Phone 7985G Phone Guide 57[...]

Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 40 8 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European He adquarters Cisco Systems Intern ational BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.ci sco.com T el: 31 0 20 35 7 1000 Fax: 31 0 [...]