Cognitive Solutions C SERIES manual

C-Series Printers User’s Manual 105-069-03 Revision A 3/22/07 *105-169- 03*[...]

Copyright © 2006, Cognitive Solution s, Inc. Cognitive™, Cxi™, Ci™, a nd Compact Indust ri al™ are trademarks of Cog nitive. Microsoft ® and Windows™ a re trademarks of M icrosoft Co rporation. Othe r product and corporate name s used in this d ocument may be trad emarks or regist ered trademarks of oth er compani es, and are used only [...]

T a ble of Contents CHAPTER 1: WELCOME 1 CHAPTER 2: GETTING STARTED 3 Outside the Printer 3 Inside the Printer 5 Paper Media Guide Bar 6 Connection Ports and Power Connector 7 Take Up Spindle and Take Up Clutch (Gears) 7 Supply Spindle and Supply Clutch 8 Printhead Assembly (TPH, Shie ld, Bracket, and LED Array) 8 Platen and Index Sensor 9 Understa[...]

User Adjustable Sensor 49 Gap Mode 49 Black Mark Mo de 50 Performing the Self Te st 51 CHAPTER 3: SOFTWARE INSTALLATION 54 CHAPTER 4: USING THE ADMINISTRATOR TOOL 55 Connect to the Printer 55 Change a Printer Setting 57 IO Settings 58 Printe r Settin gs 59 Label Positioning 60 Calibrating the Printer 60 Method 2: Calibrate by Pe rforming a Self Tes[...]

To load firmware using the USB A Host, follow these steps: 69 CHAPTER 6: NETWORK PRINTING 70 Assigning a Static Address 70 Using Automatic Address Assignment 71 Verifying Network Settings 72 Configuring a Printer Driver for Network Use 73 Sharing the Printer on a Network 75 Network Support Materials 76 CHAPTER 7: PRINTING STANDARD LABELS AND TAGS 7[...]

Media Specif ications 93 Media Indexing 93 Ribbon Specificat ions 94 Label Roll Changes per Ribbo n 94 Font Specifications 94 Bar Code Symbologi es and Specificati ons 95 Cognitive Program m ing Language (CPL) 95 Communicatio ns Specifications 96 Electrical Specific ations 96 International En vironment Comp liance 96 International R egulatory Comp [...]

Cognitive Media Support 124 C Series Sales Support 125[...]

Copyright © 2006, Cognitive - 1.800.525.2785 1 105-169-03 Chapter 1: W elcome Congratulations on the purchase of a Cognitive Compact Industrial C Series thermal label printer. With its 2-year warranty, mid-range performance, and customer service, the printer will provide you continuous label printing with very little downtime and at the highest qu[...]

Copyright © 2006, Cognitive - 1.800.525.2785 2 105-169-03 Ethernet Printer Informa tion — The Ethernet Printer Information provides information for configuring and troublesh ootin g the internal Ethernet p rint server. The Ethernet Printer Information is a section of the Programmer’s Guide. Printer Drivers (Microsoft Windows® only) —Printer[...]

Copyright © 2006, Cognitive - 1.800.525.2785 3 105-169-03 Chapter 2: Getting S t arted First, take a tour around the printer to understand its parts and function s. Outside the Printer Figure 2-1. C Series Top and Front View Device Use A – LCD control panel (Cxi only) Back-lit, two-line, 16-character d i splay with full menus to change setup opt[...]

Copyright © 2006, Cognitive - 1.800.525.2785 4 105-169-03 H – Case base Covers the base of the printer I – High-lift printhead latches Pushes upward to release the printhead J – ON/OFF switch Controls printer power K – Cast metal user interface cover Contains user interface buttons L – Dust cover Protects print media M – Hinged media w[...]

Copyright © 2006, Cognitive - 1.800.525.2785 5 105-169-03 Inside the Printer Figure 2-2. C Series Side View Device Use A – Large roll spindle slot Holds large roll media B – Standard roll spindle slot Holds standard roll media C – Cast metal user interface cover Contains user interface buttons D – Printhead Printing mechanism E – Printhe[...]

Copyright © 2006, Cognitive - 1.800.525.2785 6 105-169-03 Paper Media Guide Bar Figure 2-3. C Se ries I nner Side View of Media B ar Figure 2-4. C Series Top View of Media Guide from Behind Print er Device Use A – Media guide (silver bar) Guides the labels through the printer[...]

Copyright © 2006, Cognitive - 1.800.525.2785 7 105-169-03 Connection Ports and Power Conne ctor Figure 2-5. C Series Connections and Power (Back View) Connector Use A – ON/OFF switch Controls printer power B – Power connector Connects to power supply C – Ethernet connector (RJ-45) Ethernet communications por t for network connectiv ity D –[...]

Copyright © 2006, Cognitive - 1.800.525.2785 8 105-169-03 Supply Spindle and Supply Clutch Figure 2-7. Supply Spindle and Clutch Components Description A Supply Spindle B Supply Clutch Printhead Assembly (TPH, Shield, Bracket, and LED Array) Figure 2-8. Printhead Assembly[...]

Copyright © 2006, Cognitive - 1.800.525.2785 9 105-169-03 Platen and Index Sensor Figure 2-9. Platen Assembly and Ind ex Sensor Components Description A Index Sensor B Platen[...]

Copyright © 2006, Cognitive - 1.800.525.2785 10 105-169-03 Understanding the Control Panel Buttons and the LCD (Cxi Only) When the printer is powered on, the LCD displays COGNITIVE CXI . A fter approximately 2 seconds, the LCD displays COGNITIVE . Thi s is an indication that the menu is at its highest level. From this menu level, the LEFT button d[...]

Copyright © 2006, Cognitive - 1.800.525.2785 11 105-169-03 LEFT button (B): Press the LEFT button to displa y the current printer status. From within the menu, pressing the LE FT button returns to the previous menu level. UP (A) and DOWN (C) buttons: Allows menu navigation up and down through the menu tree, and allows the user to increa se or decr[...]

Copyright © 2006, Cognitive - 1.800.525.2785 12 105-169-03 Understanding the LCD Menu Structure MAIN MENU USER MENU LCD Contrast Contrast 0 … 8 Backlight Control ON or OFF Beeper Volume Volume 0 … 3 Set Date and Time Date (MM/DD/YY) Time (HH:MM:SS) SETUP MENU COMM Menu Serial BAUD 1200, 2400, 4800, 9600, 19200, 38400, 576 00, 115200 PARITY Eve[...]

Copyright © 2006, Cognitive - 1.800.525.2785 13 105-169-03 Feedback ON or OFF Report Level 0 = None, 1 = Serial, 2 = Label Timeout 0 … 65535 Quick UP / DWN key press increments by 1; Press and hold increments by 10 Shift Left -Printhead ... + Printhead Quick UP / DWN key press increments by 1; Press and hold increments by 10 Present Label ON or [...]

Copyright © 2006, Cognitive - 1.800.525.2785 14 105-169-03 Setting Up the Cxi and Ci Printers Setting up a C Series printer is an easy process. This chapter describes printer requirements, printer controls, loading thermal transfer ribbon, and loading print media. The printer self test is also described. Be su re to follow all steps in sequential [...]

Copyright © 2006, Cognitive - 1.800.525.2785 15 105-169-03 Unpacking the Printer Figure 2-11. Pa ckaging Diagram[...]

Copyright © 2006, Cognitive - 1.800.525.2785 16 105-169-03 Controls, Indicators, and Connectors Controls and indicators for the C Series printer are located on the front panel and right side of the printer. Cxi printers also have an LCD display on the user interface. Figure 2-12. C Seri es Printer Controls and Indicators Device Primary Function Us[...]

Copyright © 2006, Cognitive - 1.800.525.2785 17 105-169-03 Connecting Data Cables to the Printer: Connect one of the following data cables to the matching located on the back of the C Series printer: • Ethernet cable • USB cable (compatible with both USB-A and USB-B) • Cognitive custom pa rallel cable • Cognitive custom serial cabl e or se[...]

Copyright © 2006, Cognitive - 1.800.525.2785 18 105-169-03 USB-A HOST Connectivity The C Series printer supports hubs, USB keyboards, USB keyboard wedge scanners, and USB flash drives. The keyboard and scanner devices can be used to input data directly to the printer. They are most commonly used in conjun ction with CPL scripting language, for exa[...]

Copyright © 2006, Cognitive - 1.800.525.2785 19 105-169-03 Connecting Power to the Printer The next step is to provide power to the C Series printer. Use only the AC adapter supplied with the printer. Using a power ad apter not certified for use i s both unsafe and voids the warranty on the printer. IMPORTANT NOTE: FOLLOW THESE STEPS IN ORDER TO S[...]

Copyright © 2006, Cognitive - 1.800.525.2785 20 105-169-03 Connect the power supply cord i nto the power connector lo cated in the back corner of the C Series printer. The flat end of the power supply cord, listed as B belo w in Figure 2-15, has an arrow to indicate which end is on top. There is also an indente d key, shown as A below in Figure 2-[...]

Copyright © 2006, Cognitive - 1.800.525.2785 21 105-169-03 Connect the power cord into the power sou rce by carefully plugging the power cord into the wall outlet or other p ower source. NOTE : ONCE THE POWER SUPPLY IS PLUGGED INTO THE WALL, THE GREEN LED ILLUMINATES ON THE POWER SUPPLY UNIT. Figure 2-16. The Green Power Light on the Power Supply[...]

Copyright © 2006, Cognitive - 1.800.525.2785 22 105-169-03 Printer Power Test The power supply indicates power with a gr een light. The next step verifies the printer is receiving power. Press the power swi tch (D in Figure 2-17 below) to the ON position. NOTE : THE POWER LIGHT ON THE TOP USER INTERFACE COVER TURNS GREEN TO INDICATE THE UNIT IS RE[...]

Copyright © 2006, Cognitive - 1.800.525.2785 23 105-169-03 NOTE : (CXI PRINTERS ONLY) THE LCD BRIEFLY DISPLAYS PRESS RIGHT ARROW FOR MENU. THEN THE LCD DISPLAYS COGNITIVE CXI FOR ABOUT ONE SECOND. WHEN THE PRINTER IS READY TO PRINT, THE LCD DISPLAYS COGNITIVE. (SEE Figure 2-18 BELOW). Figure 2-18: CXI Printer LCD Display when Printer is Powered ON[...]

Copyright © 2006, Cognitive - 1.800.525.2785 24 105-169-03 Thermal Transfer Ribbon Load ing (TT Printers Only) To run the C Series printers in thermal transfer mode, a ribbon must be loaded properly into the C Series printer in orde r to print. This section details step-by-step instructions on how to load thermal transfer ribbon into the printer. [...]

Copyright © 2006, Cognitive - 1.800.525.2785 25 105-169-03 Remove the Test Sample from inside the printer, a nd file the test sample wi th the warranty and other C Serie s documentation for future referen ce. Figure 2-21. Removing the Test Sample from the Printer Place the sample ribbon provided with the prin ter, in front of the printer for loadi[...]

Copyright © 2006, Cognitive - 1.800.525.2785 26 105-169-03 Once the tape is removed, disc ard the tape, and spread the ri bbon out so the text on the leader is facing down, as sho wn in Figure 2- 23 below. Make sure the ribbon does not roll off the table when set ting it down . Figure 2-23. Ribbon Layout Be fore Loading Into th e Printer Next, unl[...]

Copyright © 2006, Cognitive - 1.800.525.2785 27 105-169-03 Next, raise the printhead me chanism fully. Refer to figure 2 -25. Figure 2-25. Fully Rais ed Printh ead Mechanism CLEANING NOTE : THIS IS THE IDEAL POSITION FOR CLEANING THE PRINTHEAD, PRINTHEAD SHIELD, AND PLATEN. FOR MORE INFORMATION ABOUT COGNITIVE APPROVED CLEANING SUPPLIES, PLEASE RE[...]

Copyright © 2006, Cognitive - 1.800.525.2785 28 105-169-03 Next, insert the ribbon supply roll. Lift the ribbon supply roll, as shown in Figure 2-26, with one hand as it currently is po sitioned with the Cognitive leader text showing. Examine the ends of the ribbon supply roll and notice the n otches on the roll. Thes e notches fit into the printe[...]

Copyright © 2006, Cognitive - 1.800.525.2785 29 105-169-03 While holding the ribbon in place, pull gently on the green supply spindle to insert the ribbon supply roll into place. Figure 2-28. Pulling Out the Ri bbon Supply Spindle Place the ribbon supply roll into position as sh own in Figure 2-29 below. Li ne up the notches on the ribbon supply r[...]

Copyright © 2006, Cognitive - 1.800.525.2785 30 105-169-03 When the ribbon feels secure, gently push and rotate the green supply spindle clockwise, while holding the supply clutch hug, until the ribbon seats properly. Figure 2-30. Supply spin dle Rotation t o Secure Su pply Roll In P lace Once the ribbon supply roll is loaded, gently lower the pri[...]

Copyright © 2006, Cognitive - 1.800.525.2785 31 105-169-03 Next, install the ribbon take up roll. Examine the ends of the ribbon take up core and notice the notches on the ribbon core . These no tches fit into the printer. Refer to Figure 2-32 for clear pictures o f the notches. Li ft the ribbo n take up roll as shown in the figures below. Figure [...]

Copyright © 2006, Cognitive - 1.800.525.2785 32 105-169-03 Place the ribbon take up roll into position as shown in Figure 2-34. Once the ribbon feels secure, gently push a nd rotate the green ta ke u p spindle clockwis e to make sure the ribbon take up core is engaged wi th the no tches on the printer. Figure 2-34 . Seating the Ribb on Take Up Cor[...]

Copyright © 2006, Cognitive - 1.800.525.2785 33 105-169-03 Gently lower the user interface b ut DO NOT LATCH the printer. Re fer to Figure 2-36. Figure 2-36. Loweri ng the Use r Interface without Latc hing the Mechanis m[...]

Copyright © 2006, Cognitive - 1.800.525.2785 34 105-169-03 Loading Media All C Series printers have media loading instruction labels on the bottom of the dust cover. To increase the life of the printhead, Cognitive recommends using Cognitive approved media with all C Series printer models. The Cognitive Solutions Inc. printhead warranty requires C[...]

Copyright © 2006, Cognitive - 1.800.525.2785 35 105-169-03 Remove the Manufacturing Test Sample from inside the printer and file the Manufacturing Test Sample with the wa rran ty and other C Se ries documentation for future reference (The rmal Transfer printe rs have already completed thi s step in the ribbon loading section). Figure 2-38. Removin[...]

Copyright © 2006, Cognitive - 1.800.525.2785 36 105-169-03 Figure 2-39b. Inserting th e Spindle i nto Outward W ound Media NOTE : FOR MORE INFORMATION REGARDING COGNITIVE APPROVED MEDIA PLEASE CONTACT A LOCAL RESELLER OR COGNITIVE SOLUTIONS CUSTOMER SERVIC E LOCALLY AT +1.303.273.1400 OR TOLL FREE AT +1.800.5 25.2785. REFER TO THE CONSUMABLES GUID[...]

Copyright © 2006, Cognitive - 1.800.525.2785 37 105-169-03 To initially set the media guides to the proper setting , try to push either guide to the outside of the printer. If the guid e does not move, lift u p slightly on the green lock until it stops in the upright position. Move the me dia guide to the outside o f the printer as shown in Figure[...]

Copyright © 2006, Cognitive - 1.800.525.2785 38 105-169-03 Unroll a few labels. Position the media, prin t si de up, into the printe r as shown in Figure 2-43. Figure 2-43a. Media Print Side Mu s t be Facing Up for Inward Wound Media Figure 2-43b. Media Print Side Mu s t be Facing Up for Outward Wound Media[...]

Copyright © 2006, Cognitive - 1.800.525.2785 39 105-169-03 Place the media under the media guid e bar as shown in Figure 2-44. Figure 2-44. Place the Media Unde r the Media Guide Bar Lower the media between the two media guides . Posi tion the media as shown in Figure 2-45. Before completely lowering the spindle in the slot s as shown, unlock the [...]

Copyright © 2006, Cognitive - 1.800.525.2785 40 105-169-03 Once the guides are against the sides of the roll, push the roll down in the slot as shown in Figure 2-46. This locks the media guide in the proper position . The media should look as shown. Figure 2-46. Push Down on the Right Side of the Roll to Lock the Media Guide Lift the mechanism as [...]

Copyright © 2006, Cognitive - 1.800.525.2785 41 105-169-03 1) The media should be visible as shown in Figure 2-48. Figure 2-48. Front View of Medi a Being Loade d Under Me dia Guide Pull the media forward three to four inches from within the mech anism, past the drive platen, as shown in Figure 2- 49. Center the media on the platen before proceedi[...]

Copyright © 2006, Cognitive - 1.800.525.2785 42 105-169-03 Once the media is pulled forward three to fo ur inches, latch the me chanism as shown in Figure 2-50. Figure 2-50. Latchi ng the Mecha nism Close the dust cover to enclose sta ndard size media while printing . Figure 2-51. Closed Dust Cover[...]

Copyright © 2006, Cognitive - 1.800.525.2785 43 105-169-03 Loading Large Roll OD Media Locate the rear door screws at the rear of the printer as i d entified with the arrows in Figure 2-52. Remove the screws with a #2 Phillips screwdriver. Figure 2-52. Rear Door Scre ws Identified by Arrows Open the rear d oor and leave it i n the positi on shown [...]

Copyright © 2006, Cognitive - 1.800.525.2785 44 105-169-03 Open the media cove rs as shown in Figure 2-54. Figure 2-54. Open Medi a Covers[...]

Copyright © 2006, Cognitive - 1.800.525.2785 45 105-169-03 Remove the manufacturing test sample if this is the first time lo ading media, and take a moment to review operation of the media guides. The guides are spring loaded in order to provide proper medi a control during printing. The rig ht guide has a green locking tab, shown in Figure 2-55 t[...]

Copyright © 2006, Cognitive - 1.800.525.2785 46 105-169-03 To initially set the media guides to the proper setting , try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green lo cking tab until it stops in the upright position. Mo ve the media guide to the outside of the printer as shown in F[...]

Copyright © 2006, Cognitive - 1.800.525.2785 47 105-169-03 Before placing the roll in the printer, rout e the media, print side up, under the media guide bar as shown in Figure 2-58. Figure 2-58. Load Medi a Under Medi a Guide Bar[...]

Copyright © 2006, Cognitive - 1.800.525.2785 48 105-169-03 If the locking tab is in the locked position, un lock it. Th en, place a spindle in the core of the media roll, and position it in the printer, print side up, as shown in Figure 2-59 and Figure 2-60. Figure 2-59. Loading Large Media Roll, Print Side Up Figure 2-60. Large Medi a Roll i n Po[...]

Copyright © 2006, Cognitive - 1.800.525.2785 49 105-169-03 Close the top cover and let the dust cover rest on the large media roll. Figure 2-61. Closing the Top Cover User Adjustable Sensor The C-Series printers have an adjustable index sensor system. By moving the reflective sensor laterally, shown in the next picture, the sensor system can accom[...]

Copyright © 2006, Cognitive - 1.800.525.2785 50 105-169-03 If you have a 4” wide printer, then the gap sensor will be effectively adjustab le for the left half of the media path as shown in the pictures below. 4” Printer shown with extreme se ttings for gap mode. Note that the sensor should only be adjusted to near center in its right -most se[...]

Copyright © 2006, Cognitive - 1.800.525.2785 51 105-169-03 Performing the Self Test The self test checks the printer’s overall o perability, and lists the printer’s current settings. Refer to the figures and instructio ns below to perform the printer self test. Figure 2-62. Performing the Printer Se lf Test IMPORTANT! The printer should be loa[...]

Copyright © 2006, Cognitive - 1.800.525.2785 52 105-169-03 The output from the self test is described in the table below. Setting Description Example (Actual settings may vary from examples listed below) FW Firmware version and date FW: 195-170-140 V1.40 S/N Printer serial number S/N: P012345678 RAM, FLASH RAM and FLASH size RAM=16 MB, FLASH=8 MB [...]

Copyright © 2006, Cognitive - 1.800.525.2785 53 105-169-03 Setting Description Example (Actual settings may vary from examples listed below) each label printed. Advance With PRESENTLABEL ON, the dist ance that a label is advanced, in hundredths of an inch Advance: 15 Reverse With PRESENTLABEL ON, the dist ance that a label is retracted, in hundred[...]

Copyright © 2006, Cognitive - 1.800.525.2785 54 105-169-03 Chapter 3: Sof tware Inst allation Place the Companion CD into the computer and the CD automatically runs through all the required steps to properly install the required software for the C Series printer. Towards the end of the installation pr ocess you’ll be asked whether you’ll be us[...]

Copyright © 2006, Cognitive - 1.800.525.2785 55 105-169-03 Chapter 4: Using the Administrator T ool Connect to the Printer Select the connection method being used between computer an d printer. • If using serial, select the appropriate communication port and baud rate. The C-Series default serial baud rate is 9600. • If using USB, select the a[...]

Copyright © 2006, Cognitive - 1.800.525.2785 56 105-169-03 NOTE: REFER TO CHAPTER 6: NETWORK PRINTING AND CHAPTER 2: CONNECTING DATA CABLES TO THE PRINTER FOR MORE DETAILS Once connected, the software will di splay the connection method in green with a “Connected” message as shown be low. On the right side of the window, the printer’s settin[...]

Copyright © 2006, Cognitive - 1.800.525.2785 57 105-169-03 Change a Printer Setting To change the printer’s setting, select the section to change and either manually enter the new value, or select the new value from a list. Select the apply button to send the new setting to the printer. Selecting the “Refresh” button will refresh the printer[...]

Copyright © 2006, Cognitive - 1.800.525.2785 58 105-169-03 IO Settings Controls Host PC to Printer communication options, Printer Serial and Network options, and Self-Test label printing.[...]

Copyright © 2006, Cognitive - 1.800.525.2785 59 105-169-03 Printer Settings This tab is for settings such as thermal printing method, darkn ess, print speed, pitch, and real time clock settings, etc. For more details on printer settings please refer to th e Cognitive Programmer’s Guide installed on yo ur computer under Start Menu | Cognitive Sol[...]

Copyright © 2006, Cognitive - 1.800.525.2785 60 105-169-03 Label Positioning The Label Positioning tab gives you co ntrol over settings that affect the position of the print-media in the prin ter and the position of the label image on the media. This includes setting the width of the media, the type of indexing, top-of-form, shift-left, label pres[...]

Copyright © 2006, Cognitive - 1.800.525.2785 61 105-169-03 save your setting, then press Calibrate to perform the calibration. The printer will respond with a ‘Success fu l’ or ‘Unsuccessful’ status message. Method 2: Calibrate by Performing a Self Test; See Chapter 2 of this User’s Guide When the Self Test has finished printi ng the pri[...]

Copyright © 2006, Cognitive - 1.800.525.2785 62 105-169-03 Fonts/Objects View the printer’s fonts, stored obje cts and graphics. Delete and loading objects is also available with this setting. The printer will display the list of in stalle d fonts, stored objects, and graphics. To delete an item, highlight the item and select “Delete Selected [...]

Copyright © 2006, Cognitive - 1.800.525.2785 63 105-169-03 Profile Management Profile Management provides the ability to download, save, open and apply printer profiles to printers. This is usef ul in updating multiple printers with the same settings. To load the printer’s curre nt profile, select “Get Current Printer’s Profile”. The print[...]

Copyright © 2006, Cognitive - 1.800.525.2785 64 105-169-03 Firmware Upgrade Ability to view the current firmware version as well as upgrading firmware. The current firmware version will display a utomatically. To upgrade firmware, select “Select Firmware From Local Machine”. Change files of type to “All Files” and browse to the directory w[...]

Copyright © 2006, Cognitive - 1.800.525.2785 65 105-169-03 PCL Windowing This tab is useful only for PCL-equipped printers. It allows you to make a label out of a full-page PCL document by specifying the small region of that document you wish to print. Since many PCL print images were design ed to fit on 8-1/2”x11” paper, mu ch of the image wo[...]

Copyright © 2006, Cognitive - 1.800.525.2785 66 105-169-03 CPL Editor The CPL editor is a text editor/termi nal program for communicating with the C Series printer. This editor allows the user to crea te, open or save text files, and send them to the printer. You can type commands to the printer in the Printer Input text area. You can also load co[...]

Copyright © 2006, Cognitive - 1.800.525.2785 67 105-169-03 Chapter 5: USB-A HOST This chapter describes use of the USB-A connector (referred to as “E” below in Figure 5-1). Figure 5-1. C Series Connection s Including the USB A Host Port Connector Use A – ON/OFF switch Controls printer power B – Power connector Connects to power supply C ?[...]

Copyright © 2006, Cognitive - 1.800.525.2785 68 105-169-03 Using a USB Flash Drive This section describes use of a USB flas h drive to load firmware, objects and settings to the printer using its USB-A conne ctor. Note that the printer must be running version 1.30 or higher to load firm ware and 1.40 or higher to load objects and settings. The pri[...]

Copyright © 2006, Cognitive - 1.800.525.2785 69 105-169-03 flash drive in the prin ter’ s USB A connector. 5. The printer will load all objects present in the CognitiveObjects folder. 6. Multiple files can be present in the folde r. 7. Files are loaded in alphabetical order. Loading Firmware Using a USB Flash Drive This feature provides a firmw[...]

Copyright © 2006, Cognitive - 1.800.525.2785 70 105-169-03 Chapter 6: Network Printing Network-enabled printers can be connected directly to a network, providi ng the flexibility of printing to the same printer from multiple workstations. To configure the printer’s network setting s, connect to the Admi nistrator program over a local USB or seri[...]

Copyright © 2006, Cognitive - 1.800.525.2785 71 105-169-03 Using Automatic Address Assignment Automatic address assignment, known as DHCP configuration, is only possible if the network being used supports it. If th e network does support DHCP, put the C Series printer into DHCP mode by selecting the DHCP checkbox under the address fields in the Et[...]

Copyright © 2006, Cognitive - 1.800.525.2785 72 105-169-03 Verifying Network Settings When a static address was assi gned or configured for DHCP, after clickin g the Apply button, disconnect the Administrato r from the printer, power-cycl e the printer, and then connect to it once agai n using the USB, serial, or parallel port. Once the connection[...]

Copyright © 2006, Cognitive - 1.800.525.2785 73 105-169-03 Configuring a Printer Driver for Network Use In order to print using the driver, a new po rt must be configured within the printer driver. 1. Locate the appropriate Co gnitive driver in the Windows Printers folder. 2. Right-click on the driver and sele ct Properties . 3. Click on the Ports[...]

Copyright © 2006, Cognitive - 1.800.525.2785 74 105-169-03 6. Click Next . 7. In the Printer Name or IP Address box, enter th e IP address assigned to the printer. The Port Na me box is auto-po pulated . Click Next .[...]

Copyright © 2006, Cognitive - 1.800.525.2785 75 105-169-03 8. If necessary, choose Generic Network Card as shown below and then click Next . 9. Click Finished . The driver is now configur ed and ready to use. Sharing the Printer on a Network ASSUMPTION: IT IS ASSUMED THAT THE PRINTER IS CONNECTED TO A LOCAL MACHINE ALREADY ON A NETWORK. 1. Locate [...]

Copyright © 2006, Cognitive - 1.800.525.2785 76 105-169-03 4. Select Share this printer and give the printer a Share name . 5. One a share name has been typed, click Apply . Network Support Materials For more information on configuring Ethernet settings on Cognitive printers, please refer to the Ethernet Printing Information section of the Program[...]

Copyright © 2006, Cognitive - 1.800.525.2785 77 105-169-03 Chapter 7: Printing S t andard Labels and T ags Sources for printed label and tag data include the following: • Label software • CPL programming • Third party appli cations or interfaces Using Label Software A version of NiceLabel labeling software, de signed specially for Cognitive [...]

Copyright © 2006, Cognitive - 1.800.525.2785 78 105-169-03 After connecting to the printer, sele ct the CPL Editor tab and enter the following text in the Printer Input text area on the left. ! 0 100 100 1 WIDTH 224 PITCH 200 DRAW_BOX 20 0 200 30 2 TEXT 2 20 0 TEST LABEL BARCODE CODE39 20 70 40 1234567894567 END This series of CPL commands instruc[...]

Copyright © 2006, Cognitive - 1.800.525.2785 79 105-169-03 Using Third-Party and Proprietary Applications Labels are frequently printed from commercial software or proprietary applications. Printing from Microsoft Word The instructions below describe how to cre ate both simple and complex labels using Microsoft Word software. The instructions assu[...]

Copyright © 2006, Cognitive - 1.800.525.2785 80 105-169-03 3. Select a Cognitive printer. 4. Click Close to close the Print dialog box.[...]

Copyright © 2006, Cognitive - 1.800.525.2785 81 105-169-03 Setting Label Size Set up the Word document for the desired label size. 1. On the File menu, click Page Setup . The Page Setup dialog box displays. 2. Set all margins to 0 . 3. Click the Paper tab.[...]

Copyright © 2006, Cognitive - 1.800.525.2785 82 105-169-03 4. Set the correct width and height for the label. The example shows a 2.4” wi de by 1” tall label.[...]

Copyright © 2006, Cognitive - 1.800.525.2785 83 105-169-03 5. Click OK and, if nec essary, Fix to reset the margin s. The Word document should look similar to the figure below.[...]

Copyright © 2006, Cognitive - 1.800.525.2785 84 105-169-03 Creating a Label and Barcode Design the label in a Word document. Use the following steps to design a barcode. 1. Select the desired Barcode Font/Type. 2. Enter the numbers for the barcode. A ba rco de will not display on the screen, but is printed on the l abel. 3. Set the height of the b[...]

Copyright © 2006, Cognitive - 1.800.525.2785 85 105-169-03 Chapter 8: T roubleshooting C Series printers require minimal user maintenance. When problems do occur, however, it is important to isolate the root cause between hardware or programming issues. Isolating Problems Programming issues can often make proble ms appear hardware related. Use the[...]

Copyright © 2006, Cognitive - 1.800.525.2785 86 105-169-03 Print a New Label Format If a known printable format is unavail able then a new format may be created using an available text editor. Creating and sending the simple format listed below should help isolate the problem. ! 0 100 120 1 TEXT 2 25 25 This is a test END If the printer does not p[...]

Copyright © 2006, Cognitive - 1.800.525.2785 87 105-169-03 Common Issues The following issues are based on techni cal support records of user questio ns. LABELS SKIPPING OR PRINTER FEEDING BLANK LABELS Label skipping can frequently be corrected by performing a printer calibration. Refer to the calibration section of Chapter 4. If label skipping co[...]

Copyright © 2006, Cognitive - 1.800.525.2785 88 105-169-03 Type in the following commands to a text editor on the computer: ! 0 0 0 0 (Must use zero; space between each character) VARIABLE ETHERNET IP xxx,xxx,xxx,xxx VARIABLE NETMASK xxx,xxx,xxx,xxx VARIABLE GATEWAY xxx,xxx,xxx,xxx VARIABLE WRITE VARIABLE ETHERNET RESET END Send this file to the p[...]

Copyright © 2006, Cognitive - 1.800.525.2785 89 105-169-03 PRINTING TOO LIGHT Download and install the C Series Admi nistrator configuration software for simplified setting of these values from the Companion CD included with the printer or from the Cognitive web site . These values may be changed using the Printhead Darkness setting located in the[...]

Copyright © 2006, Cognitive - 1.800.525.2785 90 105-169-03 General Troubleshooting Tip s EQUIPMENT AND CABLING Make sure that all cables and connectors a re installed and secure. Before printing, make sure there is media in the printer and the po wer and ready green lights are illuminated. If the C Seri es printer is a thermal transfer unit it req[...]

Copyright © 2006, Cognitive - 1.800.525.2785 91 105-169-03 Chapter 9: Printer S pecifications Specifications are provided for referenc e and are based on printer tests using Cognitive brand ribbons and labels. Results may vary in actual application settings or when using products other than recommended Cognitive supplies. Cognitive recommends alwa[...]

Copyright © 2006, Cognitive - 1.800.525.2785 92 105-169-03 • CPL programming la nguage • Parallel, Se rial, USB-A, and USB-B communication ports • USB-A Host Control • Adjustable position transmi ssive and reflective index sensing technology to accommodate a wide variety of print media. • Cognitive® printer driver for Wi ndows™ NT, 20[...]

Copyright © 2006, Cognitive - 1.800.525.2785 93 105-169-03 Media Specifications Media Types: Direct thermal or thermal transfer labels, tags, wristban ds, static labels, and receipt paper. Media Thickness: 0.010” thickness max. Index types: Reflective and transmissive sensors to detect gaps between labels, die-cuts, black-marks, notches, and hol[...]

Copyright © 2006, Cognitive - 1.800.525.2785 94 105-169-03 Ribbon Specifications Ribbon width: • 2” Printer: 2.4" (61mm) Max. • 2” Nominal Length: 6500” (165m) Max. • 4” Printer: 4.25" (108mm) Max . • 4” Nominal Length: 5500” (140m) Max. Types: Available in Wax, Wax/Resin, and Premium Resin varieties Label Roll Change[...]

Copyright © 2006, Cognitive - 1.800.525.2785 95 105-169-03 Bar Code Symbologie s and Specifications UPCA ADD 2 EAN 8 128C UPCE ADD 5 EAN 13 CODE128 UPCE1 CODE 39 PLESSE Y EAN128 POSTNET I 2OF5 128A CODABAR Maxicode mode 0 CODE 93 128B MSI PDF417 DataMatrix QR Code Aztec UPCA+ MSI1 S20F5 D20F5 RSS Cognitive Programming Language (CPL) • Communicat[...]

Copyright © 2006, Cognitive - 1.800.525.2785 96 105-169-03 Communications Specifications Parallel Interface: Centronics compatible parallel interface (requires cable). High-speed serial interfaces: • Serial RS-232 (r equires cable) • Configurable baud rate (1,200 – 115,200 baud), parity , and data bits. Stop bits at 1 or 2. • Soft ware (XO[...]

Copyright © 2006, Cognitive - 1.800.525.2785 97 105-169-03 Physical Specification s Characteristic 2” Ci or Cxi Printer 4” Ci or Cxi Printer Height 7.1” (181mm) 7.1” (181mm) Width 5” (127mm) 6.9” (175mm) Depth 10.04” (255mm) 10.04” (255mm) DT Weight 5.02 lbs (Cxi) 4.91 lbs (Ci) 5.91 lbs (Cxi) 5.88 lbs (Ci) TT Weight 5.23 lbs (Cxi) [...]

Copyright © 2006, Cognitive - 1.800.525.2785 98 105-169-03 Warranty Printer: 24 months from date of purchase. (requires registratio n and excludes printheads) Printhead: 6 months or 500,000 inches using Cognitive’s approved media MTBF (Mean time between failures): 2,000,000 inches (Does not include printhead dots out condition)[...]

Copyright © 2006, Cognitive - 1.800.525.2785 99 105-169-03 Chapter 10: Consumables Please refer to the Consumables Guide and Product Guide for the latest information on consumables which are compatible with all C Series printe r models. Compatible Media Cognitive stocks a wide variety of labels , tags and ribbons for use in Cognitive thermal print[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 100 105-169-03 DT Labels and Tags Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per roll Rolls per case Index Stock item Part # .75x.75 1 DT Paper Permanent In 4.75 1.5 2285 12 Gap N 03-02-1825 1.15x1 1 DT Paper Permanent In 4.75 1.5 1685 12 Gap N 0 3-02-3004 1.15x[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 101 105-169-03 Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per roll Rolls per case Index Stock item Part # 2.4x3 1 DT Paper Permanent In 4.75 1.5 627 12 Gap Y 03-02-1521 3x1 1 DT Paper Permanent In 5 1.5 2480 12 Gap N 03 -02-2114 3x1 1 DT Paper Permanent In 7 1.5[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 102 105-169-03 TT Labels and Tags Size (WxH”) # up Pri nt type Material Adhesive Wind OD” Core” Items per roll Ro lls per case Index Stock Item Part # .75x.75 1 TT Paper Permanent In 4.75 1.5 2285 12 Gap N 03-02-1 832 1.15x1 1 TT Paper Permanent In 4.75 1.5 1685 12 Gap N 03-02-3005 1.1[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 103 105-169-03 Size (WxH”) # up Pri nt type Material Adhesive Wind OD” Core” Items per roll Ro lls per case Index Stock Item Part # 3x1 1 TT Paper Permanent In 5 1.5 2480 12 Gap N 0 3-02-2133 3x1 1 TT Paper Permanent In 7 1.5 5600 6 Gap N 03-02-2 597 3x1 1 TT Paper Permanent In 4.75 1.[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 104 105-169-03 Size (WxH)) # across Print type Material Adhesive Wind OD” Core” Item s per roll Rolls per case Index Stock item Pa rt # 2x.56 1 DT Vinyl Permanent In 7 1.5 7600 6 Gap N 0 3-02-2574 TT Butterfly Labels Size (WxH)) # across Print type Material Adhesive Wind OD” Core” It[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 105 105-169-03 Size (WxH)) # across Print type Thickness Wind OD” Core” Items per roll Rolls per case Index Stock item Pa rt # 2.4x1 1 DT 7.5 m il In 4.75 1.5 1500 12 Gap Y 03-02-1 785 2.4x1 1 DT 7.5 m il In 5 1.5 2100 12 Bar Y 0 3-02-2108 2.4x1 1 DT 7.5 m il In 5 1.5 2100 12 Gap N 03-02[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 106 105-169-03 Ribbons To learn more about the various ribbon types please refer to the Consumables Guide on the Companion CD or the Cognitive web site: http://www.compactindustrial.com/cseri es/documentation/documentation.htm l Figure 10-1. Ribbon Spec Diagram • Wax ribbons are best for g[...]

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 107 105-169-03 Width (Inches) Length (Inches) Formulation Printer Compatibility Stock item Part # 03 2.4 5496 Premium Resin Del Sol/ C Series Y 04-00-0044- 02 4.25 5496 Premium Resin Del Sol/ C Series Y 04-00-0041- 02 2.4 6500 Premium Resin C Series Y 04-00-0046- 02 Accessories For more deta[...]

Copyright © 2006, Cognitive - 1.800.525.2785 108 105-169-03 Chapter 1 1: Cleaning and Preventive Maintenance The C Series printer is designed to prov ide exceptional service with a minimum of preventive maintenance. Cognitive recomm ends cleaning the printer on a regular basis using standard Cognitive cleaning supplies. Cleaning Instructions The e[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 109 105-169-03 1. Open the print mechanism. Turn the prin ter off when cl eaning the printhead. Make sure the printh ead is completely dry b efore turning the printer back on . Figure 12-2. Clea ning the C Seri es Printe r Parts 2) Clean the printhead (A), platen (B),[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 110 105-169-03 Printhead Assembly Removal and Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRI[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 111 105-169-03 3. Remove the screw holding the green ground wire to the bracket. 4. Remove the printhead cable harness from the printhead, and remove the two- wire LED harness from the LED connecto r.[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 112 105-169-03 Printhead Assembly Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDE[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 113 105-169-03 3. Position and tighten the tie as sh own. Clip off the excess tie. 4. Secure the ground wire to the bracket, e nsuring that the lock washer i s between the wire lug and the bracket sh ield. Tighten the screw to 3 in-lbs. 5. Position the springs over th[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 114 105-169-03 6. Keeping the right side tab on the plat form, rotate the le ft side of the printhead forward so that it clears the left side printhea d platform support. 7. Push the printhead up and back to posi tion the le ft side printhead bracket support tab on th[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 115 105-169-03 Platen Assembly Removal and Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTE[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 116 105-169-03 3. Remove the three screws indi cated. 4. Remove two screws at the rear of the printer. 5. Remove the media guides by removing the four screws holdi ng down the media guide bottom plate.[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 117 105-169-03 6. Remove the media guide gear and set aside. Then, u nscrew the two screws exposed after the guides we re removed. 7. Locate the screw near behind the head down switch on the right side of the mechanism. Remove that screw. 8. Spread the enclosure apart[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 118 105-169-03 9. Remove the front bezel. See the front bezel removal section of the enclosure removal section. 10. Slide the right side platen bearing past its plastic sn ap, toward the front of the printer. 11. Slightly bias the enclosure a way from the left side of[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 119 105-169-03 Platen Assembly Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER W[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 120 105-169-03 3. Slide the right side platen bearing into its plastic snap. Ensure the platen rotates in its bearings. There will be a small amount of resistance due to the gears and the motor. 4. Install the front bezel according to beze l installation section of th[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 121 105-169-03 6. Ensure that the enclosure on-off switch tab is above the on-off switch as shown. That will help properly locate the en closure on the base. Check the fit of the enclosure to the bas e. The User Inter face Cove r should rotate freely. That indicates p[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 122 105-169-03 9. Expose the underside of the printer, inst all and to rque the three screws at the locations shown. Torque to 3 in.-lbs. 10. Install and torque the two rear screws as sho wn. 11. Slightly separate the enclosure, and install the front b ezel.[...]

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 123 105-169-03 12. Snap the enclosu re into position, and en sure a good fit between b oth sides of the enclosure and the front bezel. 13. Install and tighten the two bez el screws as sh own. Torque to 3 in.-lbs.[...]

Copyright © 2006, Cognitive - 1.800.525.2785 124 105-169-03 Chapter 12: Support Contacting Customer Support If technical assistance is required for th e C Series printer and the troubleshooting suggestions in this guide do not solve the i ssue, please refer to the following support services to obtain assistance. Telephone Technical Support During [...]

Copyright © 2006, Cognitive - 1.800.525.2785 125 105-169-03 C Series Sales Support For all C Series printer orders please contact your local reseller or Cognitive Solutions Customer Service from 8AM- 5PM Mountain Standard Time (MST) at: Toll Free: +1. 800.525.2785 Telephone: +1. 720.221.9497 Fax: +1.303.279.9517 E-Mail: customerservice@cognitive.c[...]

Copyright © 2006, Cognitive - 1.800.525.2785 Inde x A Accessories · 106 Administrator · 54 Automatic Address · 70 B barcode · 77 C Cleaning · 107 Communications · 14 Compatible Media · 98 connectors · 16 contact · 2 controls · 16 CPL Programming · 76 Customer Support · 123 D DHCP · 71 Driver Installation · See Printer Set Up Dust cov[...]

Copyright © 2006, Cognitive - 1.800.525.2785 127 105-169-03 P Platen · 9 POWER LED · 3 Printer Power Test · 22 Printer Requirements · 14 Printer Set Up · 53 Printhead · 5, 9 Programmer’s Guide · 1 Q Quick Start Guide · 1 R READY · 16, 22 READY LED · 3 Ribbon drive gears · 5 Ribbon Supply Core Notches · 28 ribbon supply roll · 28 Rib[...]