Compaq 370698-001 manual

b Refe ren c e G u i de Com pa q N ot e bo o k S eries Doc ument P art Number: 3 7 06 9 8-001 June 2004 This guide explains ho w to set up, operate, maintain, and troubleshoot your notebook. It also provides information on battery pack and po wer management, external de vice connections, and modem and network connections. The last chapter provides [...]

[...]

© Copyright 2004 He wlett-Packard De v elopment Company , L.P . Microsoft and W indo ws are U.S. registered trademarks of Microsoft Corporation. The information contained herein is su bject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompan ying such products and ser[...]

[...]

Refe renc e G ui de ii i Cont ent s 1 Getting Started with Your Notebook Identifying Parts of the Notebook . . . . . . . . . . . . . . . . . . 1–1 Front Panel and Right Panel Components . . . . . . . . . 1–2 Left Panel and Back Panel Components . . . . . . . . . . 1–3 Bottom Panel Components . . . . . . . . . . . . . . . . . . . . 1–4 Statu[...]

iv Refe re nc e Gu id e Cont ent s Using CDs or DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 To Insert or Remove a CD or DVD . . . . . . . . . . . . . 2–10 To Play DVD Movies . . . . . . . . . . . . . . . . . . . . . . . 2–11 To Create or Copy CDs . . . . . . . . . . . . . . . . . . . . . . 2–12 To Write to DVD Media (Se[...]

Conte nts Refe renc e G ui de v 4 Modem and Network Connections Using the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 To Connect the Modem . . . . . . . . . . . . . . . . . . . . . . . 4–2 Special Restrictions in Certain Countries . . . . . . . . . 4–3 To Change Your Modem Settings . . . . . . . . . . . . . . . 4?[...]

vi Ref ere nc e Gu id e Cont ent s 6T r o u b l e s h o o t i n g Troubleshooting Your Notebook . . . . . . . . . . . . . . . . . . . 6–1 Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 CD-ROM and DVD Problems . . . . . . . . . . . . . . . . . . 6–3 Display Problems . . . . . . . . . . . . . . . . . . . . . . . . [...]

Refe renc e G ui de 1– 1 1 Get ting Star ted with Y our Notebook Id entifying P arts of th e Notebook Components included with the notebook may v ary by geographical region and the features you selected. The follo wing tables identify the standard external components included with most notebook models.[...]

1–2 R efer ence Guide Getting Started with Y o ur Notebook Fr ont P anel and Right P anel Com ponents 1 Main status lights (left to right): power mode , hard drive activity , and batter y 6 Notebook open/close latch 2 T ouchP ad, scroll pad, Click buttons , and an on-off button 7 CD-ROM, D VD , or other dr iv e 3 P o wer b utton: turns the notebo[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 3 Left P anel and B ac k P anel Compon ents 1 A C adapter jack 7 RJ-11 jack: connects the modem cable 2 Universal serial bus (USB) ports 8 PC Card and CardBus slot and button (select models only; location varies b y model) 3 RJ-45 jack: connects a netw ork cable 9 IEEE 1394 por t (select[...]

1–4 R efer ence Guide Getting Started with Y our Notebook Bot tom P anel Com ponents Ä CAUTION: T o pre ven t an unre sponsi ve s y ste m and the display o f a warning messag e, install only a Mini PCI device authori z ed for use in yo ur notebook b y the go ver nmental agenc y that regulate s w ir eless dev i cesgin y our country . If you insta[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 5 Status Li ghts The notebook includes a number of status lights that report po wer and battery status, dri ve acti vity , and keyboard functions such as Caps Lock and Num Lock. The follo wing diagram sho ws the main status lights on the front of the notebook. 1 P o wer mode ■ On: Note[...]

1–6 R efer ence Guide Getting Started with Y our Notebook The ke yboard status lights, located abov e the ke yboard, indicate the states of the ke yboard locks. 1 Caps Lock On: Caps Loc k is activ e. 2 Num Lock On: Num Loc k is activ e. (The K eypad Lock must also be on to use the embedded ke ypad.) 3 Ke ypad Lock On: The embedded k eypad is acti[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 7 Set ting U p Y our Notebook Å W ARNING : T o reduce the r isk of ser iou s injury , read the Safety & Comfo rt Guid e . It desc r ibes pr oper w or kstatio n setup , po stur e , and health and wo rk habits f or comput er us ers, and pr o v ide s important electr ical and mec hanic[...]

1–8 R efer ence Guide Getting Started with Y our Notebook Step 2 : Connec t AC P o w e r Ä CAUTION: Use onl y the A C ada pter included w ith y our not ebook (or other appr o ved ada pter that m eets the po we r r equir ements o f the notebook) . Using the wrong A C ad apter could damage the notebook or ada pter , cause data lo ss , and may v oi[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 9 Step 3: Connec t a Phone Line 1. Make sure the telephone line is an analog line, sometimes called a data line. (Do not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack. 3. Plug the other end of the te lephone cord into the RJ-11 modem jack on the noteboo[...]

1–10 Re fer ence Gui de Getting Started with Y our Notebook Step 4 : T urn On th e Notebook Press the po wer button abo v e the left side of the ke yboard. The notebook boots up, and W indo ws starts automatically . ✎ If your notebook does not turn on when operating on battery po wer , the battery pack may be out of po wer . Plug in the A C ada[...]

Getting Started w ith Y our Notebook Re fer ence Guide 1–11 Step 5: Set Up Window s Y our notebook has the Microsoft Windo ws operating system preinstalled on its hard dri ve. The f irst time you turn on your notebook, the W indo ws Setup program runs automatically and includes opportunities to customize your setup. 1. Follo w the Setup program i[...]

1–12 Re fer ence Gui de Getting Started with Y our Notebook[...]

Refe renc e G ui de 2– 1 2 Bas ic Op e r at i o n Opera ting Y our Notebook Y ou can start and stop your notebook by using the power b utton. Ho we ver , alternativ e methods may be required, depending on po wer considerations, types of acti ve connections, and startup time. This chapter describes se veral of these methods.[...]

2–2 R efer ence Guide Basic Oper ati on Default P o w er Setting s Y ou can also customize the way these power modes work. See the “Battery Packs and Po wer Management” chapter in this guide. P o wer mode T o enter this mode Function ON —P o wer status light is on. Briefly press the power but to n. P owers on the notebook. OFF —P o wer st[...]

Basic Ope rati on Startup Gui deRe fer e nce Guide 2–3 T o Reset th e Notebook Occasionally , W indo ws or the notebook may stop responding and you will not be able to turn of f the notebook. If this happens, try the follo wing procedures in the order listed: ■ If possible, shut do wn W indo ws. Press ctrl+alt+del, then select Shut Do wn > R[...]

2–4 R efer ence Guide Basic Oper ati on To U s e t h e To u c h Pa d The T ouchPad includes an on-off b utton so you can turn of f the T ouchPad to av oid mo ving the pointer accidentally when you are typing. The indicator light turns of f when you turn of f the T ouchPad. 1 Click b uttons. The Click b uttons work like the left and right buttons [...]

Basic Oper ati on Refe renc e G ui de 2– 5 T o Use t he T ap to C lic k Func tion of th e To u c h Pa d The T ap to Click function of your T ouchPad is enabled by def ault. T o disable it, follow the instructions included here: 1. Select Start > Control Panel > Printers and Other Hardw are > Mouse. The Mouse Properties dialog box opens. [...]

2–6 R efer ence Guide Basic Oper ati on To U s e t h e F u n c t i o n H o t Ke y s The combination of the Fn key plus another k ey creates a hot ke y—a shortcut ke y sequence—for v arious system controls. T o use a hot ke y , press and hold Fn, press the appropriate second key , then release both ke ys. This hot key Does this Fn+F1 Decreases[...]

Basic Oper ati on Refe renc e G ui de 2– 7 To U s e t h e O n e - To u c h B u t t o n s Y our notebook includes 5 One-T ouch buttons that can start any application or open a document or W eb site by pressing a single ke y . Press a One-T ouch button to open the corresponding application, document, or W eb site. T o program a One-T ouch button: 1[...]

2–8 R efer ence Guide Basic Oper ati on T o Use the Wi ndo w s and Applic atio ns K e y s The W indo ws k ey brings up the W indows Start menu. This is the same as selecting the Start button on the taskbar . The Applications ke y brings up the shortcut menu for the selected item. This is the same menu that appears when you right-click while point[...]

Basic Oper ati on Refe renc e G ui de 2– 9 T o T ype Alternate Graphic s Using t he AL T GR K ey Non-U.S. ke yboards hav e an AL T GR ke y to the right of the spacebar and ke ys on the ke yboard that sho w International characters. These special characters appear on the lo wer-right corner of some ke ys on the ke yboard. For e xample: » T o type[...]

2–10 Re fer ence Gui de Basic Oper ati on Using CDs or D VDs T o Inser t or Remo v e a CD or DVD Ä CAUTION: Do not r emo ve a CD or D VD w hile the notebook is r eading it, or the notebook could s top r esp onding and y ou could los e data. T o av oi d damage to the disk or dri v e , be sur e to pr ess the CD or D VD f irml y onto the spindle. ?[...]

Basic Oper ati on Re fer ence Guide 2–11 To P l a y D V D M ov i e s If your notebook is equipped with a D VD or other D VD-readable dri ve, it also includes D VD player software that lets you play D VD mo vies. » Select Start > All Programs > Multimedia > D VD Player > InterV ideo W inD VD. ✎ For best performance while playing mo [...]

2–12 Re fer ence Gui de Basic Oper ati on T o Create or C op y CDs If your notebook is equipped with a D VD/CDR W Combo dri ve, it also includes CD software that lets you copy or create CDs. Follo w the instructions that are included with the softw are. Read and write quality may v ary by media. T o W rite to D VD Media (Selec t Models Only) If y[...]

Basic Oper ati on Re fer ence Guide 2–13 Securin g Y our Notebook T o Set U p P assw or d Protection T o protect your notebook from access by another user , set up the password protection as follo ws: 1. Select Start > Control Panel > User Accounts, then select your account. 2. Select Create a Passw ord, then set the password. 3. Select Sta[...]

2–14 Re fer ence Gui de Basic Oper ati on T o At tac h an Option al Securit y Ca ble Y our notebook includes a built-in connector to secure the notebook with an optional cable and a lock (not included with the notebook). 1. Wrap the cable around a secure object. 2. Insert the cable into the security cable slot on the notebook. 3. Lock it with the[...]

Basic Oper ati on Re fer ence Guide 2–15 T o Protec t Agains t Viruses V irus-protection software can help protect the integrity of your data. This is especially important if you use the W eb. Y our notebook comes equipped with Norton AntiV irus softw are. Because ne w viruses appear frequently , you will also want to keep the program virus def i[...]

2–16 Re fer ence Gui de Basic Oper ati on T akin g Care of Y our N otebook Follo w these recommendations to maintain your notebook during e veryday use and pre v ent potential physical damage or data loss. T o Protec t Y our H ard Driv e Hard dri ves, as well as othe r internal components, are not indestructible and can be damaged by inappropriat[...]

Basic Oper ati on Re fer ence Guide 2–17 T o S afeguard Y our D ata ■ Do not use a pointing de vice or acti v ate any other de vice that interrupts operation while the system is starting or stopping. ■ Back up your work re gularly . Copy f iles to diskettes, CDs, D VDs, and other media, or to network dri v es. ■ Use a virus-scanning program[...]

2–18 Re fer ence Gui de Basic Oper ati on[...]

Refe renc e G ui de 3– 1 3 B at ter y P ac ks an d P o w er Manage ment Manag ing P o w e r Co ns ump ti on When you are running your notebook on battery po wer , you can maximize operating time without compromising performance. Y our notebook is designed to help you reduce po wer consumption and extend battery life. During idle periods, the note[...]

3–2 R efer ence Guide Battery P ac ks and P ow er Management Ho w th e Notebook Man ag es P o w er Automa tically Y our notebook enters Hibernation and Standby automatically , and turns of f the hard dri ve and display based on v alues set in W indo ws. Ä CAUTION: Mak e a habit o f sav ing y our w or k bef or e allo wing y our notebook to enter [...]

Battery P ac ks and P ow er Manage ment Refe renc e G ui de 3– 3 T o Change T imeo ut Se ttings an d Cr eat e P ow er Schem es Y ou can adjust the length of timeouts after which your notebook automatically shuts do wn compone nts or enters a po wer-sa ving mode. Y ou can also save these settings as a po wer scheme. 1. Select Start > Control Pa[...]

3–4 R efer ence Guide Battery P ac ks and P ow er Management Using B at ter y P o w er T o C hec k B at tery Sta tus From the battery status light » Check the battery status light on the notebook. From the W indows taskbar The W indo ws taskbar can display a po wer icon that pro vides detailed battery status information (see W indo ws Help for d[...]

Battery P ac ks and P ow er Manage ment Refe renc e G ui de 3– 5 T o Respon d to a Lo w-Ba t ter y W arning The notebook automatically alerts you when the battery po wer drops to a critically lo w le vel. The notebook f irst emits a high-pitched beep or displays a warning message. Then, if you do not restore po wer within a short time, the notebo[...]

3–6 R efer ence Guide Battery P ac ks and P ow er Management T o G et th e Most from Y our B a t tery P ac ks Follo w these suggestions to make your battery power last as long as possible: ■ Plug in the A C adapter , especially when using a CD-R OM or D VD dri v e, or any e xternal connections such as a PC Card or a modem. ■ Set the display b[...]

Battery P ac ks and P ow er Manage ment Refe renc e G ui de 3– 7 In addition, follo w these suggesti ons to extend the life of your battery packs: ■ Do not leav e battery packs unused for long periods. If you hav e more than one, rotate them. ■ Unplug the A C adapter when the notebook is not in use. ■ If the notebook will be unused and unpl[...]

3–8 R efer ence Guide Battery P ac ks and P ow er Management Disposin g of a Used B at ter y P ack Å W ARNING : T her e is a r isk of fir e and c hemical bur n if a battery pack is handled impr operl y . Do not disassemble , c ru sh, or punctur e a battery pack or short the contacts on a battery pack . Do not expo se a battery pack to temper atu[...]

Refe renc e G ui de 4– 1 4 Modem an d Net w ork Con necti on s Using t he Mod em Y ou can connect your modem to a telephone line and communicate throughout the world. Y ou can explore the Internet, send and recei ve e-mail messages, and use your notebook to send and recei ve f axes. Y our notebook contains sev eral software programs that work wit[...]

4–2 R efer ence Guide Modem and Network C onnecti ons To C o n n e c t t h e M o d e m Ä CAUTION: Y our built-in modem may not w ork w ith m ultiple phone lines or a pr iv ate br anc h ex c hange (P BX). It cannot be connected to a coin-operated telephone and does not w or k w ith party lines. Some of these connecti ons ma y re sult in ex ces s [...]

Modem and Network C onnecti ons Refe renc e G ui de 4– 3 Spec ial Restric tions in C ertain C ountries ■ Many countries impose a black out period after a modem repeatedly fails to connect to a service pro vider . The number of failed attempts and the period you must wait before trying again dif fer from country to country . Check with your tele[...]

4–4 R efer ence Guide Modem and Network C onnecti ons To C h a n g e Y o u r M o d e m S e t t i n g s The modem is already set up to be compatible with telephone systems and modems in most areas. Ho we ver , in some situations, you may hav e to change modem settings to match local conditions. If you hav e questions about local requirements, cont[...]

Modem and Network C onnecti ons Refe renc e G ui de 4– 5 Connec tin g to a Local Area Netw ork (LAN ) Y ou can connect to local area ne tworks (LANs). LANs giv e you access to network resources, such as printers and f ile servers on your corporate network, and possibly to the Internet. T o connect to a LAN: 1. Check that the existing LAN supports[...]

4–6 R efer ence Guide Modem and Network C onnecti ons Using a Wireless L AN Ada pter (Selec t Models O nly) Y our notebook model may include a wireless local area network (WLAN) adapter . A WLAN adapter enables your notebook to connect to a compatible wireless network access point or to another , compatible, wireless-enabled notebook. A WLAN adap[...]

Modem and Network C onnecti ons Refe renc e G ui de 4– 7 Mak ing Wi r ele ss Netw o r k Connec tions (Sel ect Mod els Only) If your notebook includes a wireless on-of f button, you can connect by radio to an 802.11 wireless local area netw ork (WLAN) and access computers and other resources on the network. A wireless network pro vides all the fun[...]

4–8 R efer ence Guide Modem and Network C onnecti ons T o T ur n W i re less Com mun icat ion On a nd Off For instructions to enable WLAN communications, refer to the Go W ireless booklet included with your notebook (select models only). ✎ W ireless netw orks and cellular modems are examples of de vices that use wireless communication. Such de [...]

Modem and Network C onnecti ons Refe renc e G ui de 4– 9 T ur ning Of f Communi cation and En ding a Connec tion 1. Close any f iles that reside on other network notebooks. 2. T o turn off the wireless 802.11 communication without turning of f the notebook, press the wireless on-of f b utton. -or- Right-click the wireless network connection icon [...]

4–10 Re fer ence Gui de Modem and Network C onnecti ons[...]

Refe renc e G ui de 5– 1 5 Add- O n De vices Conn ectin g External De vices T o Ins ert or Remov e a PC C ard The notebook PC Card slot supports standard T ype II and T ype III PC Cards (PCMCIA and CardBus). ✎ The location and number of the PC Card slots v ary by model series. Insert ing a PC Card 1. Hold the PC Card label side up and its conne[...]

5–2 R efer ence Guide Add-On D ev i ces Removing a PC C ard Ä CAUTION: Bef ore re m ovi ng a PC Ca rd, yo u mu st us e t he Eje c t Ha rdw are or Safel y R emov e Har dw ar e icon in the taskbar , or shut dow n the notebook. Otherw ise , y ou could lose data. 1. Select the Eject Hardware or Safely Remo ve Hardw are icon in the taskbar , select t[...]

Add-On Dev ices Startup Gui deRe fer e nce Guide 5–3 To C o n n e c t a n A u d i o D ev i c e Y ou can plug in an external microphone, external speakers, or headphones. CAUT ION: The headphone and line-in jacks ar e thr ee- terminal st er eo jac ks. T he y ar e not compatible w ith tw o -terminal mono plugs . Connec ting a mono plug into either [...]

5–4 R efer ence Guide Add-On D ev i ces T o C onnec t a T V to Y o ur Notebook (Selec t Mode ls Only) 1. Plug a standard 4-pin S-V ideo cable to the S-V ideo out jack on your notebook (yello w connector on the back panel). Plug the other end of the cable to the S-V ideo in jack on your tele vision. ✎ Although your notebook has a 7-pin S-Video o[...]

Add-On D e vi ces Refe renc e G ui de 5– 5 Using Dual Dis pl ay Mode Y ou can extend your desktop by connecting an e xternal monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display . 2. Select the Settings tab . 3. Select the second display , then select the option to extend the desktop. Y ou can set d[...]

5–6 R efer ence Guide Add-On D ev i ces To C o n n e c t a 1 394 D e v i c e (Selec t Models O nly) If your notebook has a 1394 port (also kno wn as FireW ire), you can use it to connect de vices such as audio and video equipment, disk dri ves, printers, and other notebooks. Attach the de vice cable to the 1394 port. W indo ws automatically recog[...]

Add-On D e vi ces Refe renc e G ui de 5– 7 Installin g Additional R AM (M emor y) The notebook has 2 slots that hold 2 RAM modules. At least one slot contains a RAM module installed at the factory . Y ou can use both slots to expand your RAM. T o Ins tall a RAM Expansion Modul e Use only PC2100 DDR-266-MHz or higher RAM. Y ou will need a small Ph[...]

5–8 R efer ence Guide Add-On D ev i ces 6. Match your notebook to the follo wing illustration. Insert the RAM board into the connector at about a 30-degree angle until it is fully inserted. Then press do wn at both sides until both latches snap closed. 7. Replace the cov er . 8. Insert the battery pack.[...]

Add-On D e vi ces Refe renc e G ui de 5– 9 T o Remo v e a RAM Expansion Module Y ou may want to remove a RAM module so you can install a larger one. Y ou will need a small Phillips screwdri v er for these steps. Ä CAUTION: Y our notebook inter nal components ar e e xtr emely sensiti v e to stati c electr ic ity and can be permane ntly damaged b [...]

5–10 Re fer ence Gui de Add-On D ev i ces 5. T urn the unit bottom-side up, loosen the scre ws holding the RA M c over, th en re move th e c over . 6. Match your notebook to the follo wing illustration. Release the 2 latches at the sides of the RAM board, so the free edge of the board pops up. 7. Pull the board out of the connector . 8. Replace t[...]

Add-On D e vi ces Re fer ence Guide 5–11 Rep l ac in g t h e H ard Drive T o Repl ace t he H ard Driv e Y ou will need a small Phillips screwdri ve r for this procedure. 1. Sav e your work and shut do wn the notebook. If you are not sure whether the notebook is of f or in Hibernation, briefly press the po wer button. If your w ork returns to the [...]

5–12 Re fer ence Gui de Add-On D ev i ces T o Repl ace t he H ard Driv e Hold er If you are installing a ne w hard driv e that does not ha v e a holder , you can remov e the holder parts from the hard dri ve you are removing. Y ou will need a small Phillips screwdri v er for this procedure. 1. Remov e the 4 scre ws from the sides of the holder an[...]

Add-On D e vi ces Re fer ence Guide 5–13 T o Prepare a Ne w Hard Driv e When you install a ne w hard driv e, you also need to prepare it to be able to work with your notebook. If you want to restore the W indows software and operating system that were originally installed on your notebook, follo w the system recov ery procedures described in the [...]

5–14 Re fer ence Gui de Add-On D ev i ces[...]

Refe renc e G ui de 6– 1 6 Tr o u b l e s h o o t i n g T roub leshooting Y our Notebook This chapter contains solutions to many types of problems you might hav e with your notebook. T ry the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: ■ Use the W indo ws tro[...]

6–2 R efer ence Guide T r oubleshooting Audio Problems If No Sound I s Audib le ■ If your model has a volume control, press the + (plus) b utton to increase the volume. ■ Select the speaker icon on the taskbar (if present). Clear the Mute all check box if selected . If your model has an audio mute button, press it so the indicator light goes [...]

T r oubleshooting Refe renc e G ui de 6– 3 CD-ROM and D VD Pr oblems If Y ou Cannot B oot from a CD or D VD ■ Make sure the CD or D VD is bootable. ■ Make sure the CD-R OM/DVD dri ve is selected as the boot de vice. See the “Basic Operation” chapter in this guide to change the boot sequence. ■ Restart the notebook by selecting Start >[...]

6–4 R efer ence Guide T r oubleshooting If th e Notebook Cann ot Read a CD or D VD ■ For a single-sided CD or D VD, make sure the disc is placed in the dri ve with the label f acing up. ■ Clean the disc. ■ W ait 5 to 10 seconds after closing the tray to give the notebook time to recognize the disc. ■ Restart the system: remov e the disc f[...]

T r oubleshooting Refe renc e G ui de 6– 5 If an External Disp lay Does Not W ork ■ Check the connections. ■ The external monitor may not be detected. In the BIOS Setup utility , try setting V ideo Display Device to Both in the System De vices menu. ■ If you are using a TV connected to the optional S-V ideo port, you must acti v ate the TV [...]

6–6 R efer ence Guide T r oubleshooting If Files Are Corrupted ■ Open My Computer , and the disk you w ant to scan. Select File > Properties. Select the Check No w box under the Error-checking section of the T ools tab . ■ Run the virus-scanning program. ■ If necessary , you can format the hard disk and reinstall the original factory sof[...]

T r oubleshooting Refe renc e G ui de 6– 7 K ey board and P oin ting De vice Problems ✎ Use these suggestions for built-in or e xternal de vices. If th e P oin ter Is Dif fic ult to Control ■ Adjust the pointer controls by selecting Start > Control Panel > Printers and Other Hardw are > Mouse. ■ Ensure that your thumb or palm is no[...]

6–8 R efer ence Guide T r oubleshooting Local Area Net w ork (LAN) Problems If th e Built -In Net w ork Adapter Does Not C onnec t to th e LAN ■ Check all cables and connections. T ry connecting at a dif ferent network station, if a v ailable. ■ Make sure the LAN cable is Cate gory 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-[...]

T r oubleshooting Refe renc e G ui de 6– 9 Memory Proble ms If a Messa ge Reports Tha t Y ou Are Out of M emory ■ Make sure dri ve C is not running lo w on free space. ■ If you are having memory prob lems while running MS-DOS programs, select Start > Help and Support. Use the MS-DOS or Application and Software troubleshooter in W indo ws H[...]

6–10 Re fer ence Gui de T r oubleshooting Modem Problems If th e Modem Seems Slow ■ Excess static or noise on a line reduces the ov erall transmission speed of the modem connection. If necessary , contact your telephone company about f ixing this type of problem. ■ If you are dialing internationally , line noise is often a problem that is dif[...]

T r oubleshooting Re fer ence Guide 6–11 If th e Modem Dials In correctly ■ Check the telephone number you entered, including any digits required for outside access or long distance. ■ In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance. ■ Make sure the nu[...]

6–12 Re fer ence Gui de T r oubleshooting If th e Modem Dials , Bu t Y ou Cann ot Hear It ■ If your model has an audio mute light, make sure it is turned of f. If it is on, press the audio mute button. ■ Check the speaker v olume setting. ■ In Control Panel, open Phone and Modem Options, then select the modem and select Properties. Check th[...]

T r oubleshooting Re fer ence Guide 6–13 If th e Modem C licks Repea tedly , Bu t Does Not Conne ct ■ Make sure you are using an an alog telephone line (2, 3, or 4 wires). Y ou must not use a digital line. In a hotel, ask for a data line. ■ Check all cables and connections. PC Card (P CMCIA) Problems If th e Notebook Does Not Recognize a PC C[...]

6–14 Re fer ence Gui de T r oubleshooting If a PC Card Modem I s Not W orking Disable the internal modem: 1. Open the hardware De vice Ma nager . Select Start > Control Panel > Performance and Maintenance > System. 2. Select Modem to list the current modem de vices. 3. Select the internal modem, then select the option to disable the mode[...]

T r oubleshooting Re fer ence Guide 6–15 If th e Notebook Stops Responding ■ Press ctrl+alt+del and use T ask Manager to end the application that is not responding. ■ Press the po wer button for at le ast 4 seconds to turn of f and reset the notebook. Unsav ed data will be lost. Then press the po wer button again to turn the notebook back on.[...]

6–16 Re fer ence Gui de T r oubleshooting ■ Make sure you are using only the A C adapter included with your notebook (or other approv ed adapter that meets the po wer requirements of the notebook). Do not use a 60-watt, 3.16-amp adapter . ■ Mov e the notebook aw ay from an y nearby heat source. Unplug the A C adapter and allo w the battery pa[...]

T r oubleshooting Re fer ence Guide 6–17 If th e Notebook Does Not Enter Standby Mode as Expected ■ If you hav e a connection to another computer , the notebook will not enter Standby if the connection is acti v e. ■ If the notebook is performing an operation, it normally waits for the operation to finish before going into Standb y . If th e [...]

6–18 Re fer ence Gui de T r oubleshooting Serial , P arallel and USB Probl ems If a Serial Mouse Does Not W or k ■ Make sure you follo wed the manufacturer’ s installation instructions completely and hav e installed the mouse properly . If not, repeat the procedure. ■ Make sure the port connection is secure. ■ Restart the notebook by sele[...]

T r oubleshooting Re fer ence Guide 6–19 If th e Serial or P arallel P ort Is Not W orking ■ Make sure the port connection is secure. ■ Check the port settings in Control Panel. Open the hardw are De vice Manager , then select Ports (COM & LPT). If th e USB P or t Is N ot W orking ■ Contact the vendor of the peripheral de vice for the l[...]

6–20 Re fer ence Gui de T r oubleshooting If th e Notebook Will Not Boot from t he Disk ette Driv e ■ Make sure the diskette dri ve is selected as the boot device. See the “Basic Operation” chapter in this guide for directions. ■ If you are using a USB diskette dri v e, use the BIOS Setup utility to make sure Le gacy USB Support is enable[...]

T r oubleshooting Re fer ence Guide 6–21 Wi re less Pr o blems If Y ou Hav e Problems with Wireless 802. 1 1 Commu nicat ion ■ Make sure the wireless indicator light is on. ■ Make sure you are using the correct SSID and channel settings. ■ Make sure you are in range of an access point (for an infrastructure connection) or other wireless not[...]

6–2 2 Re fer ence Guide T r oubleshooting If Y ou Hav e T r ouble C onnec ting to Anot her Notebook in th e Net w ork Neighborhood or My N et wor k Pl a ce s ■ W ait a few minutes, then press F5 to refresh the list of notebooks on the network. ■ Select Start > Search > Notebooks or People to locate the notebook. If Y ou Cannot C onnec t[...]

T r oubleshooting Re fer ence Guide 6–2 3 Confi guring Y our N otebook The BIOS Setup utility helps you configure your notebook operation. T o Run t he B IOS Setup U tilit y The BIOS (basic input and output system) Setup utility enables you to make changes to the notebook system conf iguration and to tailor the operation of your notebook to your [...]

6–2 4 Re fer ence Guide T r oubleshooting The follo wing tables describe BIOS settings for the BIOS version at publication. If your BIOS is a dif ferent version, some settings may dif fer from those sho wn. Main Menu Setting Description Default BIOS Re vision Shows the current BIOS ver s i on . Detected automatically System Time Sets the time usi[...]

T r oubleshooting Re fer ence Guide 6–25 System Devices Men u Setting Description Default Video Displa y De vice Sets whether the built-in displa y automatically s witches to an e xternal display , if one is detected. Au to Exter nal P ointing De vice Disables the internal pointing de vices when an external pointing de vice is connected. Au to Le[...]

6–2 6 Re fer ence Guide T r oubleshooting Security Menu Setting Description Default User Pa s sw o r d i s Shows if a user pass word is set. Clear Administrator Pa s sw o r d i s Shows if an administrator pass word is set. Clear Set User Pa s sw o r d Press enter to set, change, or clear the user pass word. The pass word can ha ve no more than 8 [...]

T r oubleshooting Re fer ence Guide 6–2 7 Boot Menu Setting Description Default Hard Drive +Remov able De vices CD-ROM Driv e Built-in LAN Shows the order of boot de vices. Mov e the entries to change the order . If the notebook has more than one de vice in a + category , you can select the one scanned. Built-in LAN provides diskless boot from a [...]

6–2 8 Re fer ence Guide T r oubleshooting Updat ing So ftw ar e an d D ri v er s fr o m the W eb Software and dri ver updates for your notebook are a v ailable for do wnload. For more information, visit the W eb site at http://www .compaq.com/consumersupport. Using S y stem Reco v er y Features The notebook system recov ery process provides se ve[...]

T r oubleshooting Re fer ence Guide 6–29 Safeguarding Y our D ata Software or de vices added to the notebook can cause your system to become unstable. T o safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of My Documents. Setting System Restore points is also recommended. Y our noteboo[...]

6–30 Ref er ence Guide T r oubleshooting Operatin g S y stem (OS) CD Repair T o repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook. This CD contains the follo wing preinstalled operating systems: ■ Microsoft W indo ws XP Home or Pro (depending on configuration) ?[...]

T r oubleshooting Re fer ence Guide 6–31 OS CD Reinstall If other recov ery ef forts do not successfully repair the notebook, you can reinstall the operating system. Å W ARNING : P ersonal data and so ftwar e y ou hav e installed on the notebook w ill be lost dur ing the O S CD re install . T o protect y our data , mak e a back up cop y o f My D[...]

6–3 2 Re fer ence Guide T r oubleshooting 11. Select Format the partition using the NTFS f ile system (Quick) and press enter . A caution is displayed that formatting this dri ve will delete all current f iles. 12. Press F to format the dri ve. The reinstallation process be gins. This process takes 1 to 2 hours to complete. The notebook restarts [...]

Re fer ence Guide Index–1 Inde x 1394 port connecting 5–6 location 1–3 A AC adapter connecting 1–8 jack location 1–3 adjusting brightness 2–6 monitor resolution 5–4 volume 2–6 ALT GR key 2–9 alternate graphics (ALT GR) 2–9 antivirus software 2–15 AT commands 4–4 audio adjusting volume 2–6 device connection 5–3 jack locat[...]

Index–2 Reference Guide Index BIOS Setup Utility 6–23 blackout periods, modem 4–3 bottom panel components 1–4 brightness, adjusting 2–6 buttons Click 1–2 One-Touch 1–2 , 2–7 on-off (on TouchPad) 1–2 power 1–2 , 1–10 reset 1–4 wireless on-off 1–2 C cable lock slot 1–3 CardBus slot location 1–3 CD-ROM drive copying/creat[...]

Index Re fer ence Guide Index–3 F Fn keys 2–6 function hot keys 2–6 H hard drive activity status light 1–5 holder replacement 5–12 location 1–2 , 1–4 locking 2–15 preparing a new drive 5–13 protecting 2–16 replacing 5–11 troubleshooting 6–5 heat precaution 6–6 troubleshooting 6–6 Hibernation mode 2–2 holder, hard drive[...]

Index–4 Reference Guide Index O One-Touch buttons 1–2 , 2–7 on-off button 1–2 open/close latch 1–2 Operating System CD reinstall 6–31 repair 6–30 P parallel connection, troubleshooting 6–19 parts of the notebook back panel 1–3 bottom panel 1–4 left panel 1–3 status lights 1–5 password protection 2–13 PC Cards installing 5?[...]

Index Re fer ence Guide Index–5 scroll pad, location 1–2 security attaching a cable 2–14 locking the hard drive 2–15 locking your notebook 2–13 protecting data 2–17 setting up a password 2–13 virus-protection software 2–15 serial port (COM1) troubleshooting 6–18 setting up the notebook connect phone line 1–9 connect power 1–8 [...]

Index–6 Reference Guide Index USB 6–19 wireless 6–21 turning off notebook 2–2 wireless network connection 4–9 turning on notebook 1–10 , 2–2 wireless network connection 4–8 U updating drivers 6–28 software 6–28 USB ports location 1–3 troubleshooting 6–19 using BIOS Setup Utility 6–23 V virus-protection software 2–15 volu[...]